As per title, the screen turns off when I am making a call (so the call didn't even started ringing), or when I am answering one. I don't want this! What's worse, it's that it's almost impossible to make it turn on again if I want to end the call or what not.
How can I stop the phone to turn off the screen? What's even more frustrating is that it doesn't even turn on when I press the power button. Sometimes I find myself keep spamming pressing the power button and it turns on for half a second then turns back off.
It's really frustrating me. Help please?
Remove your screen protector, or cut away the portion of it that is covering the proximity sensor.
Have you got a screen protector applied? If so, this will be the problem as it covers the sensors (top left of the screen) these sense when the phone is close to your face during a call and switch off the screen...
From the Nexus 4000
Actually, I do NOT have a screen protector. And here is the thing. The phone turns off even when it's not next to my face and I'm holding it normally in my hand and looking at it (you know, when you normally browse with your phone etc). I click to make the call, and the phone turns off more often than not. Or if I answer a phone call (again looking at the phone, not putting it next to my ear), the phone will turn off.
It's like the sensor always activates when making, receiving phones. And the power button won't even work to turn on the screen again.
Must be a fault then, I'd take it back for an exchange... can't think what else it could be.
From the Nexus 4000
---------- Post added at 05:58 PM ---------- Previous post was at 05:53 PM ----------
is there anything else that might be covering the sensor for the screen?
From the Nexus 4000
Grab Sensor Test from Google Play and see if your proximity sensor is working.
Solutions Etcetera said:
Grab Sensor Test from Google Play and see if your proximity sensor is working.
Click to expand...
Click to collapse
Androsensor? I'l post the results here
Messerschmitt262 said:
Androsensor? I'l post the results here
Click to expand...
Click to collapse
I use this one.
AndroSensor reports 5cm on the proximity sensor (12,7 mA)
Sensor Test I think it reports as working properly. Under Proximity 0: it's either 5.000305 or 0 when my hand goes close to the sensor. It seems to switch to 0 as it should (at around 5cm).
So the sensors say it works correctly, but yet I have these problems where the screen just shuts down and there is nothing around the sensor (I just keep the phone at a normal distance of 50cm or so looking at it)
If your phone is stock, I would say try a hard reset first, and if it is still that way it looks like you may have received a dud.
If you are running aftermarket rom... probably a bug.
Related
I use a BT headset so I dropped my phone back into the included pouch and then put it into my pockets, yet I suddenly hear key presses during a call! It seems that the proximity sensor sometimes have a problem where if I quickly take the phone away from my face and cover it again, the screen remains lit even when the sensor is covered. Is anyone else having this problem? Its even more annoying that leaving it inside the pouch would still cause this to happen!
hi,
use search button, there is lots of post in the same suject !!
to quickly reply, there is no solution of that problem today,
u can use soft like S2U2 or others to lock screen during a call
CyberSniper said:
I use a BT headset so I dropped my phone back into the included pouch and then put it into my pockets, yet I suddenly hear key presses during a call! It seems that the proximity sensor sometimes have a problem where if I quickly take the phone away from my face and cover it again, the screen remains lit even when the sensor is covered. Is anyone else having this problem? Its even more annoying that leaving it inside the pouch would still cause this to happen!
Click to expand...
Click to collapse
I have the same problem, the screen stays on while I am getting calls and stay off while making calls.
This might seem like a dumb question, and I just got my MTS 2 days ago, so I'm still learning about it, but at the top of the phone, where the LEDs are, what is the function of the opposite side of where you hear your calls? Is it there for looks or does it have LEDs in there also?
it is the proximity sensor... it is what "locks" the screen so you are not activating it with your cheek while on the phone... it also blacks out the screen when you are on the phone
I've always wondered what this was too... thanks for that information.
it also turns the button lights and keyboard lights on/off at certain light levels...that way when its bright it turns the lights off and when ur in the dark the lights come on...i love it!
-BMFC
RavenWulf said:
it is the proximity sensor... it is what "locks" the screen so you are not activating it with your cheek while on the phone... it also blacks out the screen when you are on the phone
Click to expand...
Click to collapse
that seems to be incorrect because i use the headset and if i lift the phone to a certain angle the phone screen turns off, but when i tilt it back down it turns on again. i will look into this more but from what i have seen it is just there to be a little more symmetrical(would you want a phone with asymmetrical looks to it)
tubaking182 said:
that seems to be incorrect because i use the headset and if i lift the phone to a certain angle the phone screen turns off, but when i tilt it back down it turns on again. i will look into this more but from what i have seen it is just there to be a little more symmetrical(would you want a phone with asymmetrical looks to it)
Click to expand...
Click to collapse
no hes right it IS a proximity sensor...go where theres some light and open the keyboard and see if the keylights are on...if so, try to make it brighter...(shine a flashlight at it or something) and the lights will go off...then put your finger over the sensor and the lights will come on...it works, try it...definitely not just for decoration...what you are experiencing is a perfectly normal effect of the proximity sensor doing what it does...no reason to look into it...
or download "Sensor List" from the market and look, it lists the prox. sensor and its data...put your finger over it and watch the output jump...
or run adb logcat and put your finger over it and itll come up with a entry about the light value changing...
-BMFC
tubaking182 said:
that seems to be incorrect because i use the headset and if i lift the phone to a certain angle the phone screen turns off, but when i tilt it back down it turns on again. i will look into this more but from what i have seen it is just there to be a little more symmetrical(would you want a phone with asymmetrical looks to it)
Click to expand...
Click to collapse
without the headset try calling your voice-mail in a lit room and hold the phone away from you and move it all around an at different angles, you will see it makes no changes but just by putting your thumb over that spot it kills the screen and as soon as you remove your thumb it comes back on... might want to actually do some reading or testing before saying someone is wrong. not only would a quick 5 second test show that it is the light/proximity sensor, or you could try a quick google search
You can also have the left light flash for missed messages.
i was doing some testing and i am retracting my statement, you were correct wulf and i am sorry that i doubted this.
hey it's kewl we all make mistakes
My nexus 4 Lollipop 5.1 Seems to have a problem when I make a call. I hit the phone symbol, select the number I want to call from my requent call list. I hit the dial button and make the call........ The problem comes when I go to end the call the screen goes black such that I can end the call. I just have a black screen........
Does anyone out there have any idea whats happening and what the fix may be?
Thanks for any help
Remove your screen protector.
Blacksmith5 said:
My nexus 4 Lollipop 5.1 Seems to have a problem when I make a call. I hit the phone symbol, select the number I want to call from my requent call list. I hit the dial button and make the call........ The problem comes when I go to end the call the screen goes black such that I can end the call. I just have a black screen........ Does anyone out there have any idea whats happening and what the fix may be? Thanks for any help
Click to expand...
Click to collapse
The screen is supposed to go black when you make a call--or, rather, when you place the phone to your ear. There is a "proximity detector" along the top edge of the screen, and it detects your ear when your ear gets close. The phone then turns off the screen sensors so that your ear or your cheek doesn't push any buttons while you are talking, and turns off the screen illumination for aesthetic reasons. However, the proximity detector is supposed to cause the screen to turn back on when you remove the phone from your ear. That isn't happening for you. When it didn't happen for me, I took it to the shop. The tech said the proximity detector was broken, and ordered a new one. But replacing the proximity detector didn't help. He finally disabled the sensor so that proximity was never detected. that worked.
This story does not have a happy ending for me. The phone worked for a couple of days. Then I tried to reboot, and it went in to a boot loop. None of the standard cures for a boot loop is helping me. I doubt if the two problems are connected.
Proximity sensor turns off screen when you put it to your ear to avoid your skin touching the "End call" button or something else
kbakalar said:
The screen is supposed to go black when you make a call--or, rather, when you place the phone to your ear. There is a "proximity detector" along the top edge of the screen, and it detects your ear when your ear gets close. The phone then turns off the screen sensors so that your ear or your cheek doesn't push any buttons while you are talking, and turns off the screen illumination for aesthetic reasons. However, the proximity detector is supposed to cause the screen to turn back on when you remove the phone from your ear. That isn't happening for you. When it didn't happen for me, I took it to the shop. The tech said the proximity detector was broken, and ordered a new one. But replacing the proximity detector didn't help. He finally disabled the sensor so that proximity was never detected. that worked.
This story does not have a happy ending for me. The phone worked for a couple of days. Then I tried to reboot, and it went in to a boot loop. None of the standard cures for a boot loop is helping me. I doubt if the two problems are connected.
Click to expand...
Click to collapse
Thanks for that info I had not thought about that... That may be cause of my problem.... I will have to figure out a solution
Thanks again
Didgeridoohan said:
Remove your screen protector.
Click to expand...
Click to collapse
I am not using a a "screen protector" But thanks for the input
Ok, was worth a shot...
Then you must likely have a faulty proximity sensor, as stated previously.
Download an app, like AndroSensor, and see what the output for the proximity sensor reads. When nothing is covering the sensor (top left corner) it should read 5 cm/2 inch, or something similar. If it reads 0, it's busted...
Didgeridoohan said:
Ok, was worth a shot...
Then you must likely have a faulty proximity sensor, as stated previously.
Download an app, like AndroSensor, and see what the output for the proximity sensor reads. When nothing is covering the sensor (top left corner) it should read 5 cm/2 inch, or something similar. If it reads 0, it's busted...
Click to expand...
Click to collapse
I did as you suggested and the results say 2" uncovered 0 when covered
Hmm... The plot thickens...
That means you have a working proximity sensor. No idea what it could be then.
Didgeridoohan said:
Hmm... The plot thickens...
That means you have a working proximity sensor. No idea what it could be then.
Click to expand...
Click to collapse
I'll keep looking for a solution.......... It's a pain especially if if I have to respond to a VM and hit a Number.......
Thanks again
I have the same issue. In my case, the proximity sensor may have been broken or blocked by dust.
My "temporary" solution is using the power button to disconnect calls. While using a Bluetooth headset, the screen can be turned on. I hope there is a better solution.
Man of La Mancha said:
I have the same issue. In my case, the proximity sensor may have been broken or blocked by dust.
My "temporary" solution is using the power button to disconnect calls. While using a Bluetooth headset, the screen can be turned on. I hope there is a better solution.
Click to expand...
Click to collapse
Yes I resetthings so I only have to hit the power button to end a call Thanks for all the help
I bought a used V20 with a defective screen. I change it, everything work for fine, but i notice a strange behaviour with the second screen.
The second screen is always on and i can unlock it by only touching the finger print sensor. BUT at night (or in the dark), the second screen turn off and i need to press 2 times on the power button to wake the phone.
The Knock On feature doesn't work too in the dark.
The light sensor seems to work correctly.
I would love to post a video but i can't......
This is an issue or it is normal ??
Thanks for your help !
Sounds like Doze.
I don't find anything related to Doze or "standby" about this screen.
check "daily timeout" on Show when main screen off. Seem u turn this function on at night
David_26 said:
I bought a used V20 with a defective screen. I change it, everything work for fine, but i notice a strange behaviour with the second screen.
The second screen is always on and i can unlock it by only touching the finger print sensor. BUT at night (or in the dark), the second screen turn off and i need to press 2 times on the power button to wake the phone.
The Knock On feature doesn't work too in the dark.
The light sensor seems to work correctly.
I would love to post a video but i can't......
This is an issue or it is normal ??
Thanks for your help !
Click to expand...
Click to collapse
thophan1975 said:
check "daily timeout" on Show when main screen off. Seem u turn this function on at night
Click to expand...
Click to collapse
Don't seems to change anything
Could it me the last security update ??
I reset the phone today and same "issue"
David_26 said:
Don't seems to change anything
Could it me the last security update ??
I reset the phone today and same "issue"
Click to expand...
Click to collapse
Sounds like there is an issue with the proximity sensor (not light sensor).
It's setup to turn the second screen off as well as disable knock on if the phone is in your pocket. Even during daylight hours if you put your finger within an inch of the sensor when the main screen is off, it should trigger it.
It seems your sensor may just be messed up.
David_26 said:
Don't seems to change anything
Could it me the last security update ??
I reset the phone today and same "issue"
Click to expand...
Click to collapse
There are a few apps on the play store you can try to fix it if you are rooted. You could also try a sensor app to see if the proximity sensor is showing feedback properly although you might need to be rooted for the apps to show the proximity sensor properly (not sure). My note 4 had a hardware test in the service menu not sure how to do it on V20 though.
Same Issue
Edit: Resolved the issue. Please read this post. There is a small rubber gasket-type thing that sits in the hole of the phone's frame where the proximity sensor is positioned. That rubber gasket was not included with my replacement screen. I pulled the rubber piece out of my original, broken screen, and installed it into my replacement screen. I am no longer having issues with the phone in the dark.
I am experiencing the same issue. I have a T-Mobile LG v20 (H918) and I cracked the screen last week. I ordered a replacement LCD assembly and installed it myself. Everything works fine during the day or in a well lit room, but at night, in a dark room, I experience all of the issues you are reporting. I am finding other posts online with our same issue, but as of yet, no resolution.
Even though the second screen is set to always be on, at night, in a dark room, it turns off almost immediately after locking the phone. It is almost as if the phone is in a "deep sleep" or something, because the following also occurs:
Knock On will not wake the phone
Fingerprint sensor will not wake the phone
Even connecting to the phone via AirDroid / AirMirror the phone doesn't wake
Need to press the power button multiple times to wake phone
Providing a light source immediately turns on second screen and resolves all issues
Hi!
I"m not the only having the problem: during a call unintended taps takes place while screen waking up is not registered during the call. So, you see, I'm not sure a proximity sensor is the reason of the problem as far as screen is kept turned off.
I have tried to reproduce the issue by fingers, but wasn't lucky.
Have you any ideas how to eliminate the problem?
I mean not-rooted official up-to-date stock firmware use case.
And, by the way, I haven't found proximity sensor calibration in service menu for A1. Is it placed somewhere into another place?
That happens to me all the time too.
Yup, me too. While in call I sometimes unknowingly turn on the flashlight and probably look like an idiot. ?
With the rn3p I would constantly end up muted. With mi a1 the problem is much less although I've noticed that numbers are still pressed. I've learned over time to switch to keypad so when something gets touched it's not the mute and at worst the other person receives some key tones.
I also have this problem a lot. I mute myself 9/10. To bypass to problem, I just lock the screen before placing it against my ear.
Yes, a simple soutions is just when you call someone, imidiately press power button to lock the screen (no password or fingerprint requred to unlock)
dejano said:
Yes, a simple soutions is just when you call someone, imidiately press power button to lock the screen (no password or fingerprint requred to unlock)
Click to expand...
Click to collapse
That's what I've been doing. That and pushing the top part of the mobile on my face just to make sure. lol
Oh and use the Feedback app and send it to xiaomi and hope they fix it on the next update.
i had this problem too, has it been fixed in the latest of updates? its a really annoying bug.
You must be doing something wrong. This issue "must" have been in all smartphone operating systems in the world, if what you are saying is the truth.
There's no way to drop the call, or press anything while you are calling someone. The proximity sensor doesn't allow turning on the screen when it's close to an object. The gyroscope also turns off the screen when you rotate the phone vertically during a call.
But all I can say is that it's not a bug, this is how is your phone knows when you are in a call, and you put your phone to your ear, or when you use your "speaker", and so the phone knows it's supposed to used it's speaker to transfer voice through the call.
Beside my poor English, try to move your phone a bit vertically before putting it close to your ear.
same problem here, also disabling ambient display... i also tested proximity sensor with some apps and it seems ok
I have that problem too from the beginning. None of the updates came up with a solution
Same here: I mute, turn on the flashlight or even open apps sometimes with my face. And thanks for the input @SmallTarzan but i know how to operate a smartphone and did not have any similar problems for the last five years. Apart from that annoying bug it's a great phone.
Wow, i dont know of this bug since i'm using custom rom from very beginning.
Try to make a call then use your hand to cover top part of the phone, screen doesn't lock??
I am having this issue too and it is really annoying
And still nobody came up with a solution???
It's easy to understand why it happens.
Proximity activates while you're in a call, but apparently the touchscreen digitizer remains working (even though the screen is off). Touching the digitizer with your ears or cheeks activates different actions while you think your screen is locked.
I can't believe how this issue is not fixed yet! That's a shame!
Same applies for the network fluctuation issues. You need to either choose 3G or 4G to avoid loosing your data connection.
Xiaomi that's more than LAME! You need to be ashamed of yourselves.
It happens to me quite often, although not always.
It's more frequent during long calls. If the call lasts for less than a minute or so, it doesn't happen.
Proximity sensor works, and screen turns off as soon as I put it at my ear.
Keyboard is off and not responding for a while. Then, all of a sudden the phone comes alive.
In my case it's not the torch. What I activate unknowingly is the handsfree loudspeaker, which can be even more embarrassing, sometimes.
Maybe it's because I am left-handed.
In an attempt to have the proximity sensor fully covered by my face, I tried to make calls by holding the phone with my right hand, but to no avail, after some time the screen wakes up regardless of everything.
Happens to me too. Although I did notice some differences regarding the position of the phone on my ear or which side of my head I put the phone on, I started pressing the power button long ago to turn the screen off. It may not be ideal, but it takes care of it.
AlaiSalaam said:
Happens to me too. Although I did notice some differences regarding the position of the phone on my ear or which side of my head I put the phone on, I started pressing the power button long ago to turn the screen off. It may not be ideal, but it takes care of it.
Click to expand...
Click to collapse
Try this app, some users say it helps.
https://play.google.com/store/apps/details?id=ss.proximityservice
Any fixes yet?
simontol said:
Any fixes yet?
Click to expand...
Click to collapse
None, same sh**