Database Users

Here is what HTC have to say RE Hard RESET and SIM Re-Locking .... for HD2

Dear all,
I simple question to HTC, (1) if they could provide me with an unlock code and (2) if a ROM update with an unlocked phone would void the warranty.... Funnily enough I got this reply... out of point I know.... but it led me to realise something else....Read on ...
Dear Sir
, Thank you for contacting us. In regards to the Rom and unlocking, I can help you with that. The unlocking code will only let you use another sim card in the device for calls and texts, the software on the device will still remain. As the device is branded the original software cannot be removed. If you do a hard reset on the device has been unlocked the code will not work again and phone will be once again locked to the network provider. Thank you for contacting HTC. Best regards, HTC Support
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I looked up the internet and did not find sufficient proof that indicates if the above is correct or not.... I guess they are not saying the truth ... So question is this... If the phone requires a hard reset ... and it has HSPL/2 right now on it ... Would this mean that the Sim Lock will be back? And the unlock code which I put in will be no longer valid? Personally I find all this a big load of crap .... Because if the IMEI does not change ... and the code is created via the IMEI ... I don't think it makes sense to say that the "unlock code will not work again and the Phone will be locked". But before I jump to any conclusions, I would like to hear the opinion of the clever guys out there ...
This email was interesting .... I wonder what's up in HTC's customer supports' minds ...
Regards
Al

I guess HTC is only talking and can only talk about default ROMs, not custom roms, if you have hspl your device you will no longer get support from htc.... anyways, HSPL is not the same as sim unlocking your device, check the wiki pages.

I didn't make myself clear that must be it.....
doctorcete said:
I guess HTC is only talking and can only talk about default ROMs, not custom roms, if you have hspl your device you will no longer get support from htc.... anyways, HSPL is not the same as sim unlocking your device, check the wiki pages.
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I guess you didn't understand me .... I know that sim unlocking is not the same. The thing that bothered me was whether HTC is saying the truth aka
"Is it true that HARD RESETTING would make you LOSE the sim unlock code and it would never work again? Yes or no?"
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Click to collapse
Many Thanks again for your answer

once u unlock ur device to be used on another network and u change the radio or rom the device will still continue to be unlocked... i hav 2 devices 1 is the hd the other is the hd2 and both are unlocked and hav different roms and radios

I have a question regarding this too.
I've heard that TMobile US has a separate IMEI number than the one on the device on the back.
Is this true?
Now for unlocking it has been suggested that you get it from T-Mobile. If you don't, it will most likely fail to unlock.
Is that true?
And finally has anyone that unlocked their phone directly from T-Mobile hard- resetted their HD2?

if you bought the hd2 from Tmob "outright"..they will provide the unlock code
I have the Tmob provide code for my hd2, yes it worked and still worked after a hard reset

onebyside said:
if you bought the hd2 from Tmob "outright"..they will provide the unlock code
I have the Tmob provide code for my hd2, yes it worked and still worked after a hard reset
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Click to collapse
Thank you for your quick response!
I do have one final one. How long did it take for T-Mobile to get the code for you?

onebyside said:
if you bought the hd2 from Tmob "outright"..they will provide the unlock code
I have the Tmob provide code for my hd2, yes it worked and still worked after a hard reset
Click to expand...
Click to collapse
I DID not get my unlock code from T mobile directly. They said its a genuine unlock code ... but i did not attempt a hard reset yet. Is this hoax true????? That if you HARD RESET your phone your UNLOCK code is gone YES OR NO? I seem like i cannot get the message through .... Anyone HARD RESET his phone and got it sim locked again? And anyway it does not make sense to say that the unlock code wont work anymore because the IMEI remains the same ... so this is not really sounding like a true statement from htc .....but i want to hear of somebody who hard reset his phone and got his t mobile unlock code not through t mobile to make sure...... I will ask the people who helped me out with the unlock service and will get back to everyone with a confirmation ....
As for the other guy who said that T mobile have got a separate IMEI .... the answer is NO. They all have ONE IMEI.... the only thing I can confirm to you is that T mobile CHANGES the Unlock codes to a system of their own, hence a genuine htc unlock code WON't work on ANY T mobile flashed device...... and there is no need to get the unlock code from t mobile ... it would take you like 3 months if u ain't got a contract + they will force you to do a contract for a minimum period of 90 days.... a Huge f**k up considering that you might not even be on t mobile or worse still not even in the country . ....
There are good services out there ... mine took exactly 9 hours to get unlocked......from time of payment
Many Thanks

oops.. wrong forum

Yeah, the reply you got made no sense... unlocking the phone out of a preset carrier is relative to the IMEI of that phone and not on the software status installed on there... as if a carrier was able to determine os/version of your phone upon connection and forbid access if they notice (?) you did a hard reset

Please help
onebyside said:
if you bought the hd2 from Tmob "outright"..they will provide the unlock code
I have the Tmob provide code for my hd2, yes it worked and still worked after a hard reset
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Click to collapse
Does that mean after u did the hard reset; the phone was locked again and u had to re-enter the unlock code??
I'm asking about that coz i bought my TMOUS HD2 already unlocked but the seller did not provide me with the unlock code!!
Does that mean that i have to buy the code to use it if i hard reset the device???
Plz help!!

no, once unlocked it will stay unlocked.

Glad
Glad to hear that!! No need to spend more money then!!
Thanx mate!!

[Q] Hero stacked at First-Time Setup..!

Hi guys,
I need some help as i've not been able to find anything searching around.
I have a T-Mobile HTC hero from my study abroad in England, then i want on to by an unlocked x10, and had left my hero apart. Now i was trying to unlock it to give as a gift to my brother, but after hard resetting i''m left at the First-Time Setup,
it is asking about the sim, but no other then the T-Mobile sim (which i dont own now) will work.
Can anybody please tell me how ca I get past this and manage to root my phone?

Well, you could follow through with your plan and unlock the phone. Then just follow through the setup with another SIM, then root. You don't need to root to unlock a phone.

First thank you for the quick reply.
but the problem is that with another sim, it just says Sim Locked, no setup no nothing,
while without any, it says please insert a sim

As said above, rooting won't help you unlock.
I've got a t-mobile hero here, and I unlocked it. Basically, you get the IMEI number, and you buy a code to unlock based on that IMEI.
You usually enter this code where it says SIM locked. I'm sure a little button appeared for me which let me enter my unlocking code.
But you can't do much without a SIM in the phone.
You can root without a SIM, normally, depending on what version of the ROM you are using

Well,
Isnt it that, if i manage to install a custom rom, my phone will be unlocked?
It is what i have been doing in WindowsMobile era.!

agron123456 said:
Well,
Isnt it that, if i manage to install a custom rom, my phone will be unlocked?
It is what i have been doing in WindowsMobile era.!
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Click to collapse
Nah, unfortunately not. The baseband is the part that gets unlocked, and no amount of flashing custom ROMs, updating radios etc will unlock it.
Buy a code and use it
That's my recommendation. I paid £6.75 roughly for mine on ebay. A lot will do it instantly when the seller is online. Just get someone who has huge positive feedback.

thank you
now i get it
can you point me to the one where you bought your code?

agron123456 said:
thank you
now i get it
can you point me to the one where you bought your code?
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Click to collapse
This is similar to the one I got mine from. I know people who have used this seller without issue.
http://cgi.ebay.co.uk/HTC-Unlock-Co...&pt=UK_Phones_Software_RL&hash=item3a5cbe7621

[Q] Help Hd2/AT&T problems

I have an unlocked HD2 running Hyperdroid ,tryin to put my girls at&t chip in it. Every time I do it says it needs a sim code, i tried a bunch but nothin works???? Please Help!!!

You need to ring T-mobile and ask them for an unlock code then it'll work. Just say you're going out of the country on business/vacation and they'll happily give you one.
You do know that you have to unlock your phone before trying to use it on a different carrier yeah?

Atrix 4g At&T totally locked

Hello guys,
got one atrix at&t 4g in hands right now wich cant accept any sim card. Even the at&t one. Customer told he bought it as unlocked at am usa bestbuy shop and as arrived in home realised it´s locked indeed. As far i can see also to at&t sim card as it asks for network pin. I tried to updated it to [STOCK ROM] Android 2.3.4 Gingerbread 4.5.91 (Safest Update) following xda guide, but it keeps locked also to at&t. N tip or help from someone?
Rgds,

Buy an unlock code perhaps?

i tried
Pat123 said:
Buy an unlock code perhaps?
Click to expand...
Click to collapse
i did it, but the 8-dig unlock code did not work. Will try a 16 dig from a diff supplier. Weird is it should accept at&t sim card. But it doesnot.

im having a bit of a hard time understanding what u mean by the ATT sim not being accepted..if u mean there no signal when u put the sim in, its because ur friend bought it without activating it with an ATT number most likely. In which case a non active ATT sim will not register with the Roaming partners which will show up on ur phone as no service. Get a valid code from a seller such as cellunlock.net i used them and they're code worked perfectly, once u sim unlock the phone then put in a SIM from ur country and it should pick up signal all u have to do then is create a motoblur account or choose to skip that process.

none sim card
djkinetic said:
im having a bit of a hard time understanding what u mean by the ATT sim not being accepted..if u mean there no signal when u put the sim in, its because ur friend bought it without activating it with an ATT number most likely. In which case a non active ATT sim will not register with the Roaming partners which will show up on ur phone as no service. Get a valid code from a seller such as cellunlock.net i used them and they're code worked perfectly, once u sim unlock the phone then put in a SIM from ur country and it should pick up signal all u have to do then is create a motoblur account or choose to skip that process.
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Click to collapse
Thany u for replying...
Sorry man for yr misunderstading. Wht i mean is wht i said: it does not accept any sim card. Neither one from at&t. Then, if i insert an at&t sim card (yep, i have more than 4 of them) phone asks for network pin, just like it asks when i insert other operators sim card, like claro brazil (i.e).
Its regular expected behavior should be accepting, at least, the at&t sim card since it´s from usa at&t. Of course it would not show network signal cos i am outside usa and my at&t sim cards have no credits, but it should not ask for a network pin when a at&t sim card is inserted.
Rgds,

Gingerblur
Hi there Antonio. Had same problem here in Peru. Thanks to Tenfar´s CMW recovery and Gingerblur I managed to make my Atrix work with Claro Peru and Movistar. Just look for them in the development forums.

duvate said:
Hi there Antonio. Had same problem here in Peru. Thanks to Tenfar´s CMW recovery and Gingerblur I managed to make my Atrix work with Claro Peru and Movistar. Just look for them in the development forums.
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Can you explain what exactly it was that you did to resolve this issue??

up... up...
no success with tenfar´s as suggested by Duvate. N other help pls?
Rgds
8)

sounds like the phone is asking for a SIM Pin or what's known as a PUK Code, which unfortunately if u dont know it, u have to contact the carrier of the sim card for it, my advice would b to try to get a sim unlock code, put the code in just to make sure it is unlocked, then stick the sim for ur country's carrier inside the phone. It will probably ask for a pin again at that point call ur provider, and give them the imei/serial of the sim and ask for the sim pin/puk code. hopefully that resolves the problem. Also do not try to guess the code more then 3 times or u will fry/burn ur sim card and will need a new one.

Network pin code
djkinetic said:
sounds like the phone is asking for a SIM Pin or what's known as a PUK Code, which unfortunately if u dont know it, u have to contact the carrier of the sim card for it, my advice would b to try to get a sim unlock code, put the code in just to make sure it is unlocked, then stick the sim for ur country's carrier inside the phone. It will probably ask for a pin again at that point call ur provider, and give them the imei/serial of the sim and ask for the sim pin/puk code. hopefully that resolves the problem. Also do not try to guess the code more then 3 times or u will fry/burn ur sim card and will need a new one.
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Click to collapse
Thank u man, but it prompts for network pin code, no sim card pin code.
Thank u again. I appreciate it.

antoniolcrd said:
Thank u man, but it prompts for network pin code, no sim card pin code.
Thank u again. I appreciate it.
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Click to collapse
Are you sure it's an ATT Atrix? Could it be that you have for example a Bell Atrix?
p.s. according to widely spread beliefs, if you type in the network unlock code wrong too many times, the phone will become hard locked, meaning it won't accept any sim card. could be that the person you got it from did just that.

If you can still put in a network pin your good. See, you may have an AT&T sim, but it has no service so the phone wont read it until it's unlock. You need to purchase an unlock. DO NOT GO GUESSING. I believe the Atrix has 5 attempts before locking you out forever.

at & t
@xploited
yep, it´s from at&t. It is bundled into at&t pack and also i flashed it OTA last at&t release.
@Purple Drama Llama
yep, it still asks for network pin code to unlock. No one msg like contact operator or phone freezed or whatever. Then i think it may not be hardlocked... yet.
p.s: ordered a third supplier an unlock code. Hope not be refunded this time since i hope it may work good. Wish me luck.
Rgds,

Hi, guys. I have the same problem i've purchased atrix without contract in the at&t retail store, they e-mailed me the unlock code, but the code is wrong i said it to them, they were surprised and e-mailed me another one and it is wrong too they (in the att store) said, that either of them should work and they don't know what to do. i still cant use my sim card. At&t sim was never used in that phone. is it important to have att sim inserted even once? and what to do with the phone?

baseband needed
Hello guys,
pls would some1 upload here the baseband version 1.77.07p?
thnk u all.

antoniolcrd said:
Hello guys,
pls would some1 upload here the baseband version 1.77.07p?
thnk u all.
Click to expand...
Click to collapse
May wanna search in the correct forums for stuff like that probably get more responses.
Sent from my MB860 using xda premium

At Last!!!!
Hello Folks,
at last i managed to solve it. Flashed 1FF-olympus-user-2.3.4-4.5.91-110625-release-keys-signed-ATT-US-GAS_NA_OLPSGBATTSPE_P011.sbf back and got the same: unsuccesfull unlock. Then flashed the baseband Retail Brazil Radio.sbf and enter the unlocking code from at&t and Voila... unlocked!!!
Thank you all. Let me quickly get into Aura

Hello!
Junior
I'm also from Brazil and I am having the same problem!
Spend more details on how you achieved this miracle! if you can make the files available used would be great!
I'm with version 2.3.4
Abs

I'm a N00B, but I've spent close to 30 hours reading up on posts the past three days. I have the same problem as stated in the original post... even my AT&T sim results in a request for the unlock code now.
I started with an AT&T Atrix. I unlocked the boot loader, put CWM recovery on, put Alien v4 ROM on...then the next day AT&T called me with my unlock code for international use. When I put a new sim in it asked for the code, but did not accept it "Network unlock result unsuccessful" Two other sims just immediately went to "Subsidy Lock ..." statement without asking for the unlock code... then my AT&T sim stopped working, and went to asking for an unlock code right away. Phone also will not pick up any signal, nor connect to any networks
I have entered many codes many times, and not circumvented the error, nor permanently locked it...
My next steps are to install the Gingerbread 2.3 ROM available here: https://supportforums.motorola.com/thread/49191?start=0&tstart=0
Then use RSD lite to flash the AT&T 4.5.91 firmware available here: http://forum.xda-developers.com/showthread.php?t=1125944
After which I am hoping I can enter the unlock code, then re-unlock the boot loader, and flash back to alien v4 ROM again.
Do you think this will work, or have any other better ideas?
Should I use RSD Lite to flash the original firmware .sbf file?
My best guess is that the unlocked boot loader is preventing the phone from carrier unlocking ???
Extra credit:
- any idea how the phone is not permanently frozen after entering unlock codes up to 50 times?
- Will I need to put CWM recovery on the phone again?
- Any idea how the AT&T sim stopped working (while still working fine in another phone)
Please help and I hope this post will help others...

the boot loader unlock .sbf was only 13 MB, but the original 4.5.91 AT&T firmware .sbf is 1.5 GB unzipped... is flashing this mega-file through RSD lite the way to get this operating, or warrantee returnable again from its present state of unlocked boot loader, and not accepting any sims? Thank You
---------- Post added at 04:31 PM ---------- Previous post was at 03:31 PM ----------
FYI: when installing the MotoBlur Gingerbread 2.3 ROM I get a
"Verifying current system...
assert failed: apply_patch_check ("/... lots of alphanumerics
E:Error in /sdcard/Blur_Version....
(Status 7)
Installation aborted"
any ideas? Thanks for your time on this...

unlock trophy verizon

Hello, i just bought a verizon htc trophy and i live in Peru, does someone knows a website where i could unlock free?
also, i read when i flash the phone to a custom ROM the phone free it selfs?

To carrier unlock it, you can call Verizon and ask them to unlock the SIM for international travel, but no guarantees.
To developer unlock or full unlock (using either WP SDK for the first or the DFT HSPL tool) the Trophy you need to follow the various tutorials out there.

thals1992 said:
To carrier unlock it, you can call Verizon and ask them to unlock the SIM for international travel, but no guarantees.
To developer unlock or full unlock (using either WP SDK for the first or the DFT HSPL tool) the Trophy you need to follow the various tutorials out there.
Click to expand...
Click to collapse
could you provide me some links?
im at peru, i cant call verizon :/

tvm777 said:
could you provide me some links?
im at peru, i cant call verizon :/
Click to expand...
Click to collapse
They have a number for peru.
0-800-50010
If that doesn't work, just use the live chat at VerizonWireless.com

thals1992 said:
They have a number for peru.
0-800-50010
If that doesn't work, just use the live chat at VerizonWireless.com
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Click to collapse
im not the original owner (i bought used) and i guess i will need his data in order to unblock it
i'll go with the custom rom solution
htc trophy its spark w, right?
whats the most stable and updated rom?

tvm777 said:
im not the original owner (i bought used) and i guess i will need his data in order to unblock it
i'll go with the custom rom solution
htc trophy its spark w, right?
whats the most stable and updated rom?
Click to expand...
Click to collapse
To have the sim unlock you have to call verizon. There isn't any other way to unlock it unless you pick up an aftermarket sim, which I can't help you with. (I don't know, nor know if they are legal in the US.) They might be able to unlock it depending on how long the last owner had it on their plan.
Besides, its a good PDA. Flash the Norkser 8858 rom and follow the steps for CAB updates in the WP7 Development and Hacking forum.

thals1992 said:
To have the sim unlock you have to call verizon. There isn't any other way to unlock it unless you pick up an aftermarket sim, which I can't help you with. (I don't know, nor know if they are legal in the US.) They might be able to unlock it depending on how long the last owner had it on their plan.
Besides, its a good PDA. Flash the Norkser 8858 rom and follow the steps for CAB updates in the WP7 Development and Hacking forum.
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i want use it as phone, i have unlocked other phones in past, with imei or other metods, as far i know is not illegal in my country
with a total flash with new rom, sim will be unlocked , i will use with other carrier

tvm777 said:
i want use it as phone, i have unlocked other phones in past, with imei or other metods, as far i know is not illegal in my country
with a total flash with new rom, sim will be unlocked , i will use with other carrier
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Click to collapse
That not quite how windows phones work. Flashing a different rom, only flashes the OS, not the stuff that directly interacts with the Hardware, e.g. the Radio driver. There is only three radios for the Verizon Trophy and they are all from Verizon, so there isn't much to do. The Radio is what controls the SIM locking, and no one has tried decompiling it, afaik. I'm afraid that you either have to contact the last owner or call verizon. Not much more I can do.
You can try and see if its been already unlocked by inserting your SIM, but chances are that it will prompt you for an unlock code. You can get that from various sites online and pay, or try Verizon for free.