google play help - Nexus 4 Q&A, Help & Troubleshooting

So here is my problem.
I had a gmail add which which i bought some apps off the store for the nexus 7.
Now i have received my nexus 4 and want to install same apps on them but when i download the apps, i receive the error 489 or the status bar will show downloading but nothing is downloaded.
I have tried methods listed here and there for the error 489 but nothing works. I cleared data for google services framework and play store but still same prob. Deleted my gmail and re add it but still nothing. Format and erase everything and still not working.
Any help will be much appreciated.

Anyone?

Related

Error 921- Cannot DL anything from Market?

I know others have experienced this error. No one mentions a fix. Just flashed lightspeed 4.3 and its virtually unusable without being able to download from the market. Can some kind soul enlighten me?
Sent from my ADR6425LVW using Tapatalk
This self resolved after about 30 minutes of trying.
When that happened to me I deleted the market and flashed newer gapps
Sent from my Nexus S 4G using Tapatalk
Before doing all that, try clearing cache and data from the Market (now called "Google Play Store") in App settings. That did the trick for me.
I had to manually select my Gmail account from within Google Play..
how I fixed
Irieone said:
I know others have experienced this error. No one mentions a fix. Just flashed lightspeed 4.3 and its virtually unusable without being able to download from the market. Can some kind soul enlighten me?
Sent from my ADR6425LVW using Tapatalk
This self resolved after about 30 minutes of trying.
Click to expand...
Click to collapse
if you're not using Clockwork rom manager you should. I have cwm5.0 and I rooted my phone with cm9-ics and was getting a 921 error. I went and ran the "permissions fix" in CWM and everything works fine now
Permissions fix in recovery can cause its own set of problems, like borking your contacts photos, and a couple other things I can't remember off-hand. Easily fixable, but it would probably be better to target a more specific fix for the Market/Play rather than trying such a global fix. Just my opinion...
Google Play cant update apps error 921
yo,
i am running sgs2 with CheckRom RevoHD v4 and had error 921 on google play/androidmarket. restarted phone seems fine all updates worked.
jess
This error is still happening
its not a problem with your devices, i cant even see my apps on the website. its a google play glitch and is wide spread but not every device appears to be affected in the same way. very strange.
i have tryed all fixes and still the same
921 could be only CM
After installing 3.5.16 it gave me the 921 error.
I have a Moto XT701, and I use ava's version of CM7.
could this be related to CM specifically? Anyone got the error with a stock ROM?
next time it happens can you log into google talk, I remember back in the day if that wasnt signed in market would be borked
Solution
After some digging here is what worked for me:
I added my wifes gmail account to accounts and sync
I changed google play store to the new account
I checked to see if updates were working (they were)
I changed google play store back to my account
I removed my wifes gmail account (system settings > accounts and sync > select account > remove account
It is working fine now. I can update and download without error.
maconu said:
After some digging here is what worked for me:
I added my wifes gmail account to accounts and sync
I changed google play store to the new account
I checked to see if updates were working (they were)
I changed google play store back to my account
I removed my wifes gmail account (system settings > accounts and sync > select account > remove account
It is working fine now. I can update and download without error.
Click to expand...
Click to collapse
But I don't have a wife so no gmail account for her, what should I do, I do have a brother's account though
Hi,
had similiar probs and a wipe cache and wipe Dalvik cache did it.
BR
Gountled
had this problem today, wiped the google play cache and then tried again, it said it was already installed and updated it, worked perfectly after that.
Gountled said:
Hi,
had similiar probs and a wipe cache and wipe Dalvik cache did it.
BR
Gountled
Click to expand...
Click to collapse
...same here + reboot
Error 921
For me i just deleted my google account and sign in again , problem solved, after trying the dalvik and cache stuff that didnot helped me.
mano a said:
For me i just deleted my google account and sign in again , problem solved, after trying the dalvik and cache stuff that didnot helped me.
Click to expand...
Click to collapse
Same here. Only happen after a ROM upgrade and partial restore. I guess things got messy.
fix google play download and other (11,13,921) errors
mano a said:
For me i just deleted my google account and sign in again , problem solved, after trying the dalvik and cache stuff that didnot helped me.
Click to expand...
Click to collapse
Hi,
I have a Navon Platinum 10 tab, ICS 4.0.4 on it. I had this error, too.
I read some alternatives for fixing google play errors, but I tired to delete my account and add acount and clear cache and so one... I resolved that by this way:
- turn on your tab device
- do not start play store application!
- in Settings-->Applications menu, on All tab search for gogle play application, and clear cahe and data too. You need to do this only once time.
- run Root Browser on your device ( if you have'n this, than download, install, or you may use Root Explorer if you have)
- find vending.apk in System/App folder
- long click on it, a local menu will appear. Chose Permissions.
- set permissons 777 for this file ( klikk on every checkbox).
- close all running apps
-restart your device, and enjoy
It works fine, Since I set this permissions, I don't get any errors from google play,
Hope, it will helps.
P.S.: sorry for my misstakes in english language

Google Play 489 error

After doing all of these:
*delete all account
*cleared playstore, google services, framework cache and data
*disabling and force stop this 3
*full clean restore(after performing this, I can download all my and new apps, but when update comes and try to install it, it gives me 489 error also)
still having this annoying 489 error even I did the steps above specially on updating apps because "sometimes" downloading new app is possible without error and sometimes it does 489 error.
I have 3 gmail accounts on my G2. When I tried downloading on my account 'A' and it gives me 489 error, I switched to my account 'B' and it will download it, and when I tried to switch again on my account 'A' then tried to download new app, it will work. But this only happens rarely because most of the time it gives me 489 error.
I have one solution to download new updates, and that is uninstalling the app and installing it which is really annoying and tiring to do specially when there is 5+ apps that have new versions and like I said, sometimes downloading app is not working it gives me this hilarious 489 error.
Last time, I really want to hammer this phone, but I think my G2 has nothing to do with my problem, it is the play store.
Btw I have:
G2 D80220B KK
Dori Kernel
xposed
Titanium backed up apps(i don't think this is the problem, because my last restore of these apps is since March 2014 and all installs and updates are working fine until last week)
blocked apps by titanium
*fused location
*google search
*location services
*smart screen
*smartshare push
*smartshare.beam
*street view
*tags
*talkback
*voice mate
I hope someone can help me here. Or is it possible to install new google play APK from others phone that don't have this problem? Really need some help here.
Thanks

play store error message: 'RPC:S-7:AEC-0'

hi everyone. i have rooted using CF Root for my SM G900F
installed alliance rom fine using philz touch recovery( am now on PAC MAN ROM so i know this issue isnt ROM specific)
i am unable to install any apps via playstore or pushing to phone from online store. getting error message:
'RPC:S-7:AEC-0'
driving me crazy. have cleared data and cache from play store and google services, removed google account, rebooted, added account.
still same error message, any ideas. phone is pretty unusable without apps. gmail works, play books works, just not able to add apps.
have done all work arounds possible but no joy.
i have been able to restore apps from a titanium backup but paid versions dont register as paid and i cant update any apps
very frustrating
does anyone have any ideas before i log a support call with the google boffins?
The usual answer is to update your Google play store app. And failing that, wipe the cache, reboot and then recreate the Google account. You didn't say whether you have the latest play store app version.
Did you try resolving the issue exactly as follows?
RPC:AEC:0 error (CPU/RAM/Device/Identity failure)
First ensure that you are using the latest version of the Google Play Store app.
If the problem persists, then:
Go to settings > application > Play Store > clear data & clear cache
Go to accounts > Google > remove account
Reboot to recovery mode > wipe system cache
Reboot phone normally
Settings > account > Google > log in.
.
fffft said:
The usual answer is to update your Google play store app. And failing that, wipe the cache, reboot and then recreate the Google account. You didn't say whether you have the latest play store app version.
Did you try resolving the issue exactly as follows?
RPC:AEC:0 error (CPU/RAM/Device/Identity failure)
First ensure that you are using the latest version of the Google Play Store app.
If the problem persists, then:
Go to settings > application > Play Store > clear data & clear cache
Go to accounts > Google > remove account
Reboot to recovery mode > wipe system cache
Reboot phone normally
Settings > account > Google > log in.
.
Click to expand...
Click to collapse
play store app is latest gapps
have done all that many times over. no joy at all.
when i go online and try and push an app to my phone i get the error message on my phone. when i try and see my apps on the play store online the page returns and error message. its like my apps just dissapeeared from google servers.
its a server error i am sure but have no idea how to fix it
bob dylan said:
hi everyone. i have rooted using CF Root for my SM G900F
installed alliance rom fine using philz touch recovery( am now on PAC MAN ROM so i know this issue isnt ROM specific)
i am unable to install any apps via playstore or pushing to phone from online store. getting error message:
'RPC:S-7:AEC-0'
driving me crazy. have cleared data and cache from play store and google services, removed google account, rebooted, added account.
still same error message, any ideas. phone is pretty unusable without apps. gmail works, play books works, just not able to add apps.
have done all work arounds possible but no joy.
i have been able to restore apps from a titanium backup but paid versions dont register as paid and i cant update any apps
very frustrating
does anyone have any ideas before i log a support call with the google boffins?
Click to expand...
Click to collapse
Same issue here as well can't update apps or download them either. Seems to me its a google play services error something to do with that. I'm still waiting for Google to get back to me. I have not had my account for four days now. I thought it would update its self but no joy.
---------- Post added at 01:42 PM ---------- Previous post was at 01:40 PM ----------
Oh mine is a Motorola g 4.4.4 so its not just one device.
maccboy2010 said:
Same issue here as well can't update apps or download them either. Seems to me its a google play services error something to do with that. I'm still waiting for Google to get back to me. I have not had my account for four days now. I thought it would update its self but no joy.
---------- Post added at 01:42 PM ---------- Previous post was at 01:40 PM ----------
Oh mine is a Motorola g 4.4.4 so its not just one device.
Click to expand...
Click to collapse
yes, had a support call with google this morning. they escalated the support ticket and emailed me stupid fixes that i already told them dont work.
its a google server issue for sure
i have managed to install a titanium backup of most of my apps but the paid ones dont register as being paid and i cant update anything at the moment.
Account issue
It appears that this is an account issue. I am having the same problem on multiple devices with my Google Apps account, but my gmail account is working just fine on those devices.
Google is evidently aware of it, and its gotten a little press on Android Police. Whatever you do, don't listen to what people are saying and factory reset the device. IT doesn't help, and all it winds up doing is removing access to all of your paid / no paid apps.
A small discussion has sprung up on the Google Wallet forum here.
Definitely a play server issue. I have the same error code started about 2 days ago. It's on my s4, nexus 7 and tf201. If I log on with a different account then there is no problem. If you log in through windows to the play store then you will also not be able to see your purchased apps. I'll give them a call tomorrow if it hasn't resolved itself.
I am in the same boat. When cache clean, removing and adding account didn't help I tried factory reset. Didn't help. Rooted and went to CM. Still nothing. At that point reached Google and was told they will get back as it looks like a known issue. Not a single app on my phone right now as nothing is restored from play store. It's very annoying. Have this issue on my Nexus 4 and 7. Although I did all this on 4 only.
smellster said:
Definitely a play server issue. I have the same error code started about 2 days ago. It's on my s4, nexus 7 and tf201. If I log on with a different account then there is no problem. If you log in through windows to the play store then you will also not be able to see your purchased apps. I'll give them a call tomorrow if it hasn't resolved itself.
Click to expand...
Click to collapse
I just wanted to let everyone know what my fix ended up being after days of troubleshooting....
I went to my PC and went to google and looked up the Google play device manager, when on this site I chose my device and allowed it to find my device on Google maps after finding it I pressed the ring my device button and also the lock screen button and changed my password... When I did this I was then able to download stuff again....
I spoke with Google about this also and they said this error is caused when your device is not synchronized with the Google servers and what needs to be done is your device needs to be reconnected to the server, so other fixes are removing your account, uninstalling google play store updates and clearing cache, clearing cache for Google play store and restarting your device, then readding your account and attempting to download again.... Google will recommend you format your phone but I recommend not doing this cause you will lose all your apps and not be able to download them ... it did not fix my issue, I tried all of these and the first I mentioned worked for me after 5 days of issues...
Good luck all,
Moveit124
hi, i tried everything from above and did not work. After some more research it worked like this:
1 - . On your Android device , we go to Settings
2 - . Then Applications, and inside we go to the All tab
. 3 - Here locate and click on Google Services Framework
. 4 - Once inside we delete the cache, then We delete the data and force stop.
. 5 - repeat these operations also advise with Google services with Google Play and Play Store
. 6 - After reboot phone and attempt to download / update an application and see if everything went well .

Error 506 when trying to install apps

Hi
I have a problem with my Note 4 (SM-N910F) since I synced my contacts from my Note 2 with my Google account.
I can't donwload apps anymore, I get the message "Error code -506" everytime on every apps.
When I try to download from Samsung apps, It tells me my device doesn't have enough storage availabe, and I still have more than 15gb left so I don't know what to do.
What I already tried : Deleting Play Store cache and data, deleting and restoring my accounts (I have 2 accounts and tried downloading from both accounts)
Thanks for the help.
Megareda said:
Hi
I have a problem with my Note 4 (SM-N910F) since I synced my contacts from my Note 2 with my Google account.
I can't donwload apps anymore, I get the message "Error code -506" everytime on every apps.
When I try to download from Samsung apps, It tells me my device doesn't have enough storage availabe, and I still have more than 15gb left so I don't know what to do.
What I already tried : Deleting Play Store cache and data, deleting and restoring my accounts (I have 2 accounts and tried downloading from both accounts)
Thanks for the help.
Click to expand...
Click to collapse
What rom r u running ? KitKat or lollipop and what version and is it rooted or not ????
You are talking about both play store and Samsung store which you call Samsung apps so is it both of them or just the one ?
If its just play store then go to Settings > Apps > All > Google Play Store and clear app cache and data then clear cache and data for Google Services Framework.
Play store is depended on GSF and wont work without it so clearing one without the other wont always work!!!
Hi!
My phone is not rooted, so no ROM on it.
I can't download apps on both stores.
Already tried to clean the cache and data, nothing changed...
Thanks !
just a full wipe will solve. Try a clean rom (stock or custom).

Yotaphone 2 bought in China has no google apps. Any way to fix this?

Like the title says, China blocks all google related apps so google play services is non-existent on my phone.
Running Android 4.4.2 and have tried "google installer", and manually installing it with apks with no luck either.
Once I install the APK's such as google play, or google play services, or google accounts, when I try to run them it gives the message "unfortunately google play services has stopped working".
I'm not too sure how to root this phone and if anyone has any ideas that would be great, thanks
Have you tried the usual procedures: Clear cache, factory reset?
fargonaz said:
Have you tried the usual procedures: Clear cache, factory reset?
Click to expand...
Click to collapse
Yeah all without success
check this post:
http://forum.xda-developers.com/yotaphone-one/general/yota-releases-1-87-firmware-ru-t3262836
download the yotaflasher and flash your phone into another builds
AgentMelon said:
Like the title says, China blocks all google related apps so google play services is non-existent on my phone.
Running Android 4.4.2 and have tried "google installer", and manually installing it with apks with no luck either.
Once I install the APK's such as google play, or google play services, or google accounts, when I try to run them it gives the message "unfortunately google play services has stopped working".
I'm not too sure how to root this phone and if anyone has any ideas that would be great, thanks
Click to expand...
Click to collapse
this is how i did to get my yotaphone 2 YD206 rooted and it works ok.
I installed "kingroot" app from kingroot.net and follow the instructions , it should be done with a few mins.

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