I have a TF300T. I unlocked it from the ASUS website. I know what I am doing and Have flashed 100's of roms. Somehow it got stuck in a bootloop. Nothing I tried worked. I called Asus tech support, told them it was UNLOCKED and what my problem was. They said no problem, sned it in and they would fix it for me. The never mentioned and cost. I shipped it 2nd day air for $20, they got it on 01/28/13. Only today they sent me an email saying it was out of warranty and they wanted 122 for motherboard, 65 for labor and 20 for return shipping for a grand total of $207 on a tablet I bought 1 month ago for $279.
I am furious at the nerve of them. I might as well sell it as is on Ebay,and buy a quality Tablet like a Nexus 10 or Samsung......
That's exactly the reason why I don't dare to root/unlock this device without having nvflash (which of course isn't there with jb bootloader - not yet) - even if you executed this procedure on numerous other devices with success, there's still a small chance of something like you experienced to happen...
And since I notice threads about bricks and stuff every few days here I'm frightened to try it on my device...
I can understand you, I'd be furious as well :/
Tbf I think it does state that unlocking the bootloader voids the warranty and no matter what tablet you get if you mess about with it by rooting you will struggle getting it fixed for free under warranty.
It is a risk you take when unlocking/rooting/installing custom rom on any device
Sent from my GT-I9300 using Tapatalk 2
ScottBroker said:
I have a TF300T. I unlocked it from the ASUS website. I know what I am doing and Have flashed 100's of roms. Somehow it got stuck in a bootloop. Nothing I tried worked. I called Asus tech support, told them it was UNLOCKED and what my problem was. They said no problem, sned it in and they would fix it for me. The never mentioned and cost. I shipped it 2nd day air for $20, they got it on 01/28/13. Only today they sent me an email saying it was out of warranty and they wanted 122 for motherboard, 65 for labor and 20 for return shipping for a grand total of $207 on a tablet I bought 1 month ago for $279.
I am furious at the nerve of them. I might as well sell it as is on Ebay,and buy a quality Tablet like a Nexus 10 or Samsung......
Click to expand...
Click to collapse
you said yourself that you explicitly declared that your tablet had a void warranty and then you want that the repair will be done under warranty?
that's... pretty illogical.
NixZero said:
you said yourself that you explicitly declared that your tablet had a void warranty and then you want that the repair will be done under warranty?
that's... pretty illogical.
Click to expand...
Click to collapse
I said it was unlocked. The aget told me they would fix it. He did not say We will fix it and charge you alomst the price you can buy one for.. Also When I had a Dell or gateway repair, I had my laptop back in 4 days. This is almost 2 weeks and they have not repaired it yet.
Wrong for them not to even mention that they would charge but with regards to the cost of repair they wouldn't know what the fault is till they received the unit so wouldn't be able to give an amount. Parts plus labour do mount up.
Could you not get it repaired and have it sent back then sell as faulty on eBay?
Lessons of the day
Don't do anything to the tablet if the manufacturers say it voids the warranty
If you do don't tell the manufacturer you did something to void the warranty
Expect a bill for repair and then it's a bonus if you get it repaired for free
Sent from my GT-I9300 using Tapatalk 2
If you are only in a boot loop you should be able to fix it yourself. If you have corrupted the boot loader that is a different matter.
Tell them you have changed your mind and for them to send it back in the state you sent it in.
What exactly did you do to get it bootlooping?
ScottBroker said:
I have a TF300T. I unlocked it from the ASUS website. I know what I am doing and Have flashed 100's of roms. Somehow it got stuck in a bootloop. Nothing I tried worked. I called Asus tech support, told them it was UNLOCKED and what my problem was. They said no problem, sned it in and they would fix it for me. The never mentioned and cost. I shipped it 2nd day air for $20, they got it on 01/28/13. Only today they sent me an email saying it was out of warranty and they wanted 122 for motherboard, 65 for labor and 20 for return shipping for a grand total of $207 on a tablet I bought 1 month ago for $279.
I am furious at the nerve of them. I might as well sell it as is on Ebay,and buy a quality Tablet like a Nexus 10 or Samsung......
Click to expand...
Click to collapse
It clearly states that unlocking your device voids the warranty. If you thought you would get repairs for free after voiding any type of warranty on any merchandise, you clearly are a moron. And judging from this post, thats exactly that. You clearly had no idea what you were doing and now you killed your device and pretty much are b*tching about having to get it fixed. Well you only have yourself to blame not a single other person or entity.
Grow up and face the consequences of your actions. Threads like these are pointless and stupid.
Not as pointless as your reply
ScottBroker said:
Not as pointless as your reply
Click to expand...
Click to collapse
Well there is nothing to reply to, all you are doing is ranting and b*tching in your post. Its not like youre asking for help, or getting recommandations. So there really isnt more to say than what i already said.
ScottBroker said:
Not as pointless as your reply
Click to expand...
Click to collapse
Dude, I know how it is to brick a device (I had the mmc_cap_erase brickbug on my i9100), BUT that's absolutely no reason to be unfriendly here! If you had read what it says in the bootloader unlock app you would have seen that it says there that it would void your warranty - also you should ask yourself why you have a bootloop and try to fix it yourself with fastboot etc. before sending to them - in my case I could fortunately reset the counter on the i9100 because of dualboot etc., BUT I didn't be unfriendly to anybody although one id*ot wrote me a PM with "Haha, how does it feel to brick?"
I don't see what you feel the need to be so upset about. Do you believe having purchased a tablet, and voluntarily unlocked it, a method that clearly stated in multiple places (ASUS website, and your device screen during the unlock process) that it has a high likelihood of leaving you out in the cold, under ASUS' discretion that you are arbitrarily entitled to free repair regardless of condition? You should have read the Terms and Conditions, or returned the tablet once you figured out that this introduces a level of risk that might be greater than that of other tablets on the market. You brought this on yourself, bud. You, whether you want to grow up and face it, accepted the risks when you unlocked it. Additionally, I see ASUS not quoting you a price or informing you of any costs over the phone giving you the benefit of the doubt that it wasn't something ASUS was at fault for, especially considering you even said to the tech it was unlocked before sending it. This is a great tablet for the money, don't let the fact that your accidental bricking and apparent inability to assume responsibility you took on from the get-go obfuscate that fact.
All that being said, I still want to offer you an alternative that several customers of mine have done to fix their tablets, a few of them including TF300T owners. A TF300T motherboard is going for around $100(USD), so it is economical for you to fix it. There are guides around the net on disassembly procedure. Either that, or you can give up and sell it on eBay As-Is, and get a pretty similar tablet for ~$100 more than you need to spend.
Thanks for all the suggestions and comments. First of all, I am not a novice, I have been flashing for years and flash roms on my T999 almost every week. I was just angry because I told them I had unlocked it, I was prepared to pay a reasonable cost to fix it. I spent $279 to buy it new, I though 220 to fix it was a bit unreasonable.
On a side not, buy everything with an American Express card as they have accidental damage and or extended warranty covered with any purchase. I submitted a claim, and they gave me back the $279 paid for the unit, and I get to keep the existing one.
Again, I was just pissed that ASUS did not mention any cost even though I told them I unlocked it.
This is for everyone reading. Don't assume - ask.
Still Charged Up
-angel* said:
Dude, I know how it is to brick a device (I had the mmc_cap_erase brickbug on my i9100), BUT that's absolutely no reason to be unfriendly here! If you had read what it says in the bootloader unlock app you would have seen that it says there that it would void your warranty - also you should ask yourself why you have a bootloop and try to fix it yourself with fastboot etc. before sending to them - in my case I could fortunately reset the counter on the i9100 because of dualboot etc., BUT I didn't be unfriendly to anybody although one id*ot wrote me a PM with "Haha, how does it feel to brick?"
Click to expand...
Click to collapse
I signed your petition.
ScottBroker said:
Thanks for all the suggestions and comments. First of all, I am not a novice, I have been flashing for years and flash roms on my T999 almost every week. I was just angry because I told them I had unlocked it, I was prepared to pay a reasonable cost to fix it. I spent $279 to buy it new, I though 220 to fix it was a bit unreasonable.
On a side not, buy everything with an American Express card as they have accidental damage and or extended warranty covered with any purchase. I submitted a claim, and they gave me back the $279 paid for the unit, and I get to keep the existing one.
Again, I was just pissed that ASUS did not mention any cost even though I told them I unlocked it.
Click to expand...
Click to collapse
Woah you got to keep both units?! Lucky lol.
I just wanna apologize, my first post was a bit hostile. I'm just tired of seeing ranting posts where people want to pass on their own faults to others. XDA is a place for help. I'm more than willing to help anyone. If your original post stated "what are my options" or "now what can I do" and even a change in thread title.. I would have never posted that first post.
But usually when you void your warranty, all costs are on the consumer
Always ask the manufacturer if something will be covered.
Sent from my SGH-T999
"So I put my phone into airplane mode and threw it... worst transformer ever. -.-" -My friend
elesbb said:
Woah you got to keep both units?! Lucky lol.
I just wanna apologize, my first post was a bit hostile. I'm just tired of seeing ranting posts where people want to pass on their own faults to others. XDA is a place for help. I'm more than willing to help anyone. If your original post stated "what are my options" or "now what can I do" and even a change in thread title.. I would have never posted that first post.
But usually when you void your warranty, all costs are on the consumer
Always ask the manufacturer if something will be covered.
Sent from my SGH-T999
"So I put my phone into airplane mode and threw it... worst transformer ever. -.-" -My friend
Click to expand...
Click to collapse
NP
I understand, again, I was just surprised at the cost. But American Express is the best, so I am happy about that.
Friend I would seriously try to adb flash tarp recovery and push a CM10 ROM to the device before paying anyone to do anything you probably got a bad dload on your recovery our ROM. Which brings me to my second point make sure to md5 checksum your files before flashing.
Sent from my Galaxy Nexus using Tapatalk 2
I think if the unlocking process is what caused the bootloop, then Asus should cover all costs of the repair as it would be their unlocking tool that caused the problem. If it was the flashing of a different rom or kernel that caused this, then yes, all cost to the user.
I think it's been shown that ASUS will repair the tablet without charge if it's discovered the problem was caused by a hardware defect. but if it's a software error, caused by something you did, then obviously, they will charge you to fix it. When you first talked to them, they couldn't tell if it was a hardware or software issue until they had it in their hands.
That said, I read many posts about unlocking and installing recovery on this tablet, and then watched a couple of videos just to make sure I understood the process. I didn't bother with NVflash, because it looked complicated and seemed to cause it's own issues.
Anyway, followed directions for a basic unlock and recovery install through a video and it couldn't have been easier. Sorry you somehow managed to brick yours, but I found the process to be fairly simple, and couldn't be happier with my purchase.
good luck with the next one tho!
Related
It seems quite a few people have had questions about getting a replacement phone due to a dust issue on an original rooted phone. Here is my experience:
I called HTC and began the replacement process, but did not mention my phone was rooted. Three days later I received another Nexus One with no battery and no battery cover. My observations on the differences between the old phone and the new phone can be found here: http://forum.xda-developers.com/showthread.php?t=655966
I removed the battery cover and battery from my original phone and shipped it to HTC in Texas with the packaging and shipping label they supplied.
Approximately 5 days later (today), I received an email from HTC saying "We have completed our diagnostic tests. To review the results and confirm this quotation please visit our service site." I went to the site and there was an option to pay a $196 service fee or to pay $28 for the return shipment of my original phone (without any servicing).
I called up HTC to find out more information. The service representative pulled up my file and immediately asked me if my phone had been rooted. I had little choice at this point so I said my phone had indeed been rooted. The representative told me my options are to:
a) Pay the $196 to replace the motherboard in the phone (does this mean Goolge/HTC also do not know how to relock the bootloader?), keep the replacement phone they sent, and not receive back my original phone. This is the worst case scenario where I pay $196 to get a brand new replacement N1 with no dust issue.
b) Pay the $28 shipping charge to return my old phone, and return the replacement phone. This would bring me back to square one, with having my original rooted phone with the same dust issue.
c) Pay the $28 shipping charge to return my old phone with the same dust issue. Now I would own two full priced N1s, one that is brand new, and a second that still has a dust issue.
Most importantly, and my only hope really for coming out on top, the representative mentioned that I should call back tomorrow before 5PM EST and speak to a supervisor that has the ability to declare that rooting the phone has no impact on the dust manufacturing issue, and I could keep the replacement phone at no charge. The representative said that there is a 50/50 chance the supervisor would do this.
If the supervisor will not honor the warranty and let me keep the replacement phone for no charge, I will just return the replacement phone, get my old phone back, disassemble the phone, clean the dust out and reseal the phone with RTV or something similar.
I will call them up again tomorrow and report back what happens.
It has been difficult to resist rooting the replacement phone.
UPDATE: Through the help of a google employee, I was pointed towards this form: http://google.com/support/android/bin/request.py?contact_type=refund
If you start a ticket with this form, the Google sales team will work to help resolve voided warranty issues from an unlocked bootloader when exchanging or servicing the N1 due to a manufacturing defect.
I called HTC today and they said I was no longer going to be charged $196 because of my unlocked bootloader, and my warranty would be honored. The representative on the phone seemed to have no idea why the ticket status had changed.
I am very pleased with the outcome, and give many thanks to the Google employees that go out of their way to support their loyal customers. It is nice to know that the passion we have for Android is acknowledged and supported by the Google team.
Time to root the new N1.
I wonder if they make a distinction between rooting and an unlocked bootloader?
Because it is possible to un-root. So for other people returning phones, they could un-root, and if they ask if it's rooted, they could say no.
Paul22000 said:
I wonder if they make a distinction between rooting and an unlocked bootloader?
Because it is possible to un-root. So for other people returning phones, they could un-root, and if they ask if it's rooted, they could say no.
Click to expand...
Click to collapse
Valid point, but I think the issue is voiding the warranty by unlocking the bootloader.
How do you expect HTC to honor a warranty which you clearly and willingly voided?
JD914 said:
How do you expect HTC to honor a warranty which you clearly voided willingly?
Click to expand...
Click to collapse
Welcome to XDA.
I don't necessarily expect HTC to honor my voided warranty, but I am optimistic that HTC will fix my $580 defective phone from a manufacturing defect that is in no way related to rooting.
Like the representative I spoke with said, there's about a 50/50 chance it will work out. No harm in trying.
Interesting.
I think it's kind of crappy that unlocking the bootloader voids your hardware warranty too. I mean, if your phone has an obvious physical defect like this, completely unrelated to the firmware, then they should honor the warranty.
Comon, HTC, be reasonable! There is dust under the screen and nothing else is bad! That is obviously not related to rooting in any way. $196 to replace the motherboard? Yeah right! More like press a button on the computer and relock it.
i don't know if he is still around here anymore, but swetland works for google, and when the n1 came out, he was going to be an advocate for us, and if you were having obvious manufacturing defects (such as dust under the screen), he could pull strings to get it fixed for you.
i say pm him, and see if you get a response.
GldRush98 said:
Interesting.
I think it's kind of crappy that unlocking the bootloader voids your hardware warranty too. I mean, if your phone has an obvious physical defect like this, completely unrelated to the firmware, then they should honor the warranty.
Click to expand...
Click to collapse
They should but in the real world they don't have to and more than likely wont. Most people don't, but if you read the literature that comes with electronic devices you'll see why they do what they do as far as warranties go.
And this is why I keep saying repeatedly, stop sending your device back people. A few specs of dust isn't worth the hassle. Just sent it back at 364 days. THEN it's worth it.
Paul22000 said:
And this is why I keep saying repeatedly, stop sending your device back people. A few specs of dust isn't worth the hassle. Just sent it back at 364 days. THEN it's worth it.
Click to expand...
Click to collapse
I had excessive dust, more than 30 specs.
irishrally said:
I had excessive dust, more than 30 specs.
Click to expand...
Click to collapse
30 specs?
The only way it'd be worth it to send it back is when you have so much dust you can't even COUNT the specs.
Paul22000 said:
30 specs?
The only way it'd be worth it to send it back is when you have so much dust you can't even COUNT the specs.
Click to expand...
Click to collapse
No, dust is really annoying and is frustrating to have considering the price we paid for this thing. The more HTC has to refurbish, the more they learn their lesson and make sure that no dust gets in.
OP, get back to us and let us know what happens
Good news - this issue has been resolved and will be charged nothing for my rooted phone with dust defect exchange. See OP for details.
Many thanks to the dedicated Google team that supports their loyal customers.
irishrally said:
Good news - this issue has been resolved and will be charged nothing for my rooted phone with dust defect exchange. See OP for details.
Many thanks to the dedicated Google team that supports their loyal customers.
Click to expand...
Click to collapse
Congrats!
Any chance you can update the link in the OP?
It's linked as "google.com/support/android/bi...ct_type=refund" with the dots, which leads to a dead page of course
Paul22000 said:
Congrats!
Any chance you can update the link in the OP?
It's linked as "google.com/support/android/bi...ct_type=refund" with the dots, which leads to a dead page of course
Click to expand...
Click to collapse
Thanks. OP updated.
JD914 said:
How do you expect HTC to honor a warranty which you clearly and willingly voided?
Click to expand...
Click to collapse
Here in the US, a warranty termination because of a any fine print violation will not stand up in court unless the warranty violation had a direct impact on a defect in question. Automakers have tried that kind of bologna with aftermarket parts, and they've failed. They can't refuse to honor a warranty just because a car was serviced by others, and they can't refuse to warranty an alternator because someone put on an aftermarket exhaust system, unless they can prove that those actions had a direct impact on the defect.
This does not mean HTC is obligated to bail someone out who has bricked their phone, but hardware issues like dust under the digitizer or faulty microphones or the like clearly can't be tied to unlocking the bootloader. I expect HTC or any other company to honor the laws wherever their products are marketed, and it seems that's exactly what they are doing.
I hope this ends your confusion, and really wish more slack was allowed by some for people who unlock the boot loader and then end up with hardware issues requiring service.
attn1 said:
I hope this ends your confusion, and really wish more slack was allowed by some for people who unlock the boot loader and then end up with hardware issues requiring service.
Click to expand...
Click to collapse
I hope someone figures out how to re-lock the bootloader.
I'm really suspicious about the rooting voiding your warranty. I mean you paid damn near 577 for the device..well i know I Did... Why can't you root your own ****..its known as a google dev phone if I'm wrong correct me..But isn't android open source? why can't we try and help it be a better Operating system? They want us to sit on 2.1 until google puts something out? Why not dev with our phones and help google help itself? I mean damn... I could see if you were under a contract with tmobile..but I bought my phone brand new unlocked for the full price give me some damn use of my phone..
I received the phone today and when I powered it on the screen was locked and wouldn't let me unlock it. When I would press the volume button it would prompt me to press "Cancel" and then "Unlock" but the screen was completely unresponsive. I did a hard reset and once it got to the calibrate screen it won't do anything at all. Completely unresponsive to touch.
The Seller assures me that it worked and they did a hard reset before shipping it.
It looks like the phone has been opened because the screw with the VOID sticker on has been tampered with and one of the screws is missing the head. It has to be someone on here because it has SPL-1.56.OliNex and a cooked 6.1 ROM. The phone was insured for the shipping and they offered to help with repair costs
"I suggest you could go to the local repair shop to see what is wrong with it.
Another way is to contact those guys:
http://www.drcellphone.com/shop/home.php?cat=580
And if they can repair it for reasonable price, I will refund you for repair price."
What do you guys suggest I do about this?
I found the person on the Forum who sold me the phone
I did a search and found the seller on here. I checked his past posts and he was having problems with the screen not responding. I don't know what to do, it seems as if I was scammed by someone here = (
Should I ask for a partial refund that would bring the transaction cost down to what Blackstones are going for that need the LCD and Digitizer replaced?
DanRo80 said:
What do you guys suggest I do about this?
Click to expand...
Click to collapse
Name the user so we can publicly berate them on this forum....I hate fckers that do this sort of crap......sure it was going, thats why it had been opened....probably been flashed a gazillion times also.
Nothing but a full refund and apology would satisfy me, if they don't want to do the honorable thing, get in contact with ebay and ask them what your options are, which is probably very little apart from leaving bad feedback....but they may be able to suggest something.
Who's comments are in red?
gerryjoson said:
Who's comments are in red?
Click to expand...
Click to collapse
That was his comment back when I sent him a message through ebay about it not working. This was his first reply back "I'm not sure what is happening here. I just did hard reset before I sent it to you to clean any personal info and I was able to go into regular calibration screen.
It may be damaged during shipment, although I packed it well"
and "I do not know either. It was working device when I sent it. You can file post office damage claim, I insured this phone for the whole amount of $430." He probably insured it because he knew it didn't work and would count on me using the insurance and not thinking that I would find him on here. Should I really demand a full refund or partial? What do others think. I am pretty irritated ! !
If you paid by paypal, just go through the procedure to claim the money back and send the device back to them, as it's obviously been incorrectly described or missold. If you didnt pay by paypal, you're screwed, unless the person selling it is decent. But it sounds like they lied in the first place chances of that are slim to none, and you will probably have to sort the device out yourself. On another note, $430 seems quite a lot. That's HD2 money here (but then it could just be the UK/US exchange rate that's making it seem high). If they have already lied about the device once, chances are they'll never pay for any repairs (which you will have to do yourself if it's been voided), even if they say they will.
For future reference, make sure any pictures of a device you are bidding on, on ebay, shows the screen on and working. I'd say this was a basic requirement for people putting phones on there. At least that's what I do when I sell them. Good luck.
stuntdouble said:
On another note, $430 seems quite a lot. That's HD2 money here (but then it could just be the UK/US exchange rate that's making it seem high).
Click to expand...
Click to collapse
Yeah, It's the exchange rate messing with ya. The HD2 goes for $700 USD
This is the latest from him
"Dan,
I had this issue with the phone and sent it to HTC for diagnostics. It has been completely fixed and I used it till now.
The phone I sold you was in working condition. There was no reason for me to put non-working phone on eBay, because whoever buys it will definitely and immediately see that it is not working phone.
If you want to proceed with refund, please follow PayPal dispute procedure on paypal.com. Once I receive the phone back with all accessories I'll issue you full refund for original transaction amount."
A PITA, but at least you get your money back hopefully.
Slightly off topic, but is the going price for a used but in good and pretty conditions Touch HD really about US$430 at that side of the Atlantic. That would come to € 320 if I am not mistaken. I would probably consider selling mine for that amount.
cybermaus said:
Slightly off topic, but is the going price for a used but in good and pretty conditions Touch HD really about US$430 at that side of the Atlantic. That would come to € 320 if I am not mistaken. I would probably consider selling mine for that amount.
Click to expand...
Click to collapse
Well, I just bought this one now. http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=260583496466
Others that I have watched go for around $300-$450 depending all what is combined in the auction and if it is unlocked or already have HSPL done.
Hey Guys,
i just got word from Asus (i called them to see whats happening with my pad, digitizer is/was broken). When the Guy told me my Pad's gonna be and shipped today i asked whats with the warranty loss due to unlocking via their tool. First he was like if you unlocked you loose warranty but they also know that the Hardware can be broken not due to the unlocking. He basically told me - if you send us a pad with stock rom and point out a hardware fault you will get it repaired / changed for a working device.
I asked if thats a one time only thing and he said: no - we want people to enjoy our products and if there is a fault in our software or hardware we will take care of it - ofc if you drop it or submerge it in water we won't cover that.
this is for the German Asus division so i don't know about the others but i feel good knowing that i can unlock it again and flash the hell out of it without regrets
cheers
Well apparently thats not quite right - so i have to redact my statement.
Asus told me again and again that i get my hardware broken device repaired... well apparently they lied. 5 weeks after they had my tab i just received a mail stating - your device was rooted your waranty is lost. i argued but the dude didn't admit to how they knew that (he didn't even mentioned the unlocking)
fun fact: i have to pay 70€ to even get my broken device back.. ain't that nice of Asus... - if i want it repaired its almost the price of a new unit
now I'm thinking of calling my lawyer to talk to him about that and what can be done - with the user tracking and all that - maybe they can be reasoned with
If Asus had stated you rooted/unlocked - you have to pay from the start - ok but letting you wait for weeks and weeks telling you - just a missing part at no cost - thats BS
/rant
I unlocked my device too soon and after several reboots (motherboard failing) i sent it to the SAT. The repair cost me 250€, 1 and a half month and no "we love you" comments.
Erm, I don't get it. Does it mean that for an obvious hardware fault you can get a repair free of charge even if you are unlocked? Isn't there a way to re lock the bootloader and downgrade anyway?
Sent from my Lumia 800 using XDA Windows Phone 7 App
Currently there is no way to relock the device and downgrade. There probably won't be either...But yeah hes saying that if its an obvious hardware problem they repaired it for free. But i'm in the US and so far everything i've read regarding hardware failures with unlocked bootloaders equals HUGE repair bills not worth footing. I'm unlocked and have had my tab for almost a month now, no problems yet and absolutely love it.
thatisandwas said:
Currently there is no way to relock the device and downgrade. There probably won't be either...But yeah hes saying that if its an obvious hardware problem they repaired it for free. But i'm in the US and so far everything i've read regarding hardware failures with unlocked bootloaders equals HUGE repair bills not worth footing. I'm unlocked and have had my tab for almost a month now, no problems yet and absolutely love it.
Click to expand...
Click to collapse
Really? I think I read somewhere about flashing a blob or something...
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
vnvman said:
Really? I think I read somewhere about flashing a blob or something...
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
Click to expand...
Click to collapse
Even if you lock the bootloader again - the tool sends your serial# to their servers. and they do check it.
Yeah germany is kinda its own space - we have a warranty and guaranty period - and since my tab was only 2 weeks old *shrug*
idk but the guy on the phone made it sound like thats their normal solution if they find that its a hardware prob on their end and not the owners fault.
im happy i get my tab back next week after owning it for almost 5 weeks and having it for 2 :highfive:
cheers
That's German efficiency for you
vnvman said:
Erm, I don't get it. Does it mean that for an obvious hardware fault you can get a repair free of charge even if you are unlocked? Isn't there a way to re lock the bootloader and downgrade anyway?
Sent from my Lumia 800 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
i haven't had any problems with my tab, but a had loads with my previous tab(samsung) and they upheld the same policy, they never complained about it being unlocked, so if it's not software, a fried cpu or accidental damage it should be covered. If not, and if i will be in that situation, i'll sue them
Psyloid said:
i haven't had any problems with my tab, but a had loads with my previous tab(samsung) and they upheld the same policy, they never complained about it being unlocked, so if it's not software, a fried cpu or accidental damage it should be covered. If not, and if i will be in that situation, i'll sue them
Click to expand...
Click to collapse
Well in my case it's a stuck pixel, by this logic I shouldn't have issues getting my Tab checked for free, even if it's unlocked, it's totally hardware related
I'll still go back to stock before sending it back, just in case...
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app
Yea, you absolutely need to go to stock
Sent from my GT-I9100 using xda premium
besides the fact that asus is repairing unlocked devices on their own: most national laws say that asus SHOULD repair hardware issues. its a customers right to get decent warranty . at least in holland (and probably all european countries) this is the case.
Tempie007 said:
besides the fact that asus is repairing unlocked devices on their own: most national laws say that asus SHOULD repair hardware issues. its a customers right to get decent warranty . at least in holland (and probably all european countries) this is the case.
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Click to collapse
Sounds about right. Honestly tho I think that this disclaimer by Asus is mostly made because they don't wanna deal with products rendered bricks by user stupidity: they can't be forced to resolve some random software issue regarding devices which are running CM nightlies and stuff like that, it would be an unbearable burden for them, it woudn't make sense at all. However, hardware issues are generally pretty obvious, so we should be safe if we run into troubles, either locked or unlocked IMHO.
I was thinking about starting a thread about this. I thing Asus or anyone shouldn't threaten us well void our warrenty if we unlock the bootloader. They should ship it to us unlocked. Flashing new roms, tweeks and mods is what puts android above the rest.
I unlocked mine, and about a month later I had a major hardware problem and couldn't see the screen at all backlight problem or something. So just because I wanted t get the most out of My tablet, and have fun with. IM screwed if Asus decides to put out a few faulty devices, which would've had the problem unlocked or not.
IM not saying they should fix our tf300 if tithe owner doesn't read the forums and bricked from operator error. I just think its wrong to shut us unlocked folks out like that. Samsung does I never need to mess with bootloader to flash on my Galaxy S Blaze 4g
Last night I read on Asus website. That if you instal 3rd party apps you'll lose ur warrenty too
trevor7428 said:
Last night I read on Asus website. That if you instal 3rd party apps you'll lose ur warrenty too
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That's crap. If we install a single app we lose warranty? I don't think that's in there.
Btw, yea its my understanding that Sammy will fix pretty much anything...
Sent from my SAMSUNG-SGH-T989 using xda premium
new ion? said:
That's crap. If we install a single app we lose warranty? I don't think that's in there.
Btw, yea its my understanding that Sammy will fix pretty much anything...
Sent from my SAMSUNG-SGH-T989 using xda premium
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Click to collapse
Agreed. That would be definitely against the law. Any law of any country pretty much.
just a follow up:
my tab is gonna be replaced (but the shop i bought it from is taking its sweet time...) 6 weeks without my tf300 *sigh
i had to wait 1 month for a replacement screen (which didn't came in time) so i get a new one.
my tab was unlocked, custom rom'd, rooted, etc... but it was a hardware defect - so from my point of view all hardware related issues should be covered by warranty - if you brick your tab you need a convincing telephone voice i imagine
so i hope i have my new tab by the end of the week
cheers
Well apparently thats not quite right - so i have to redact my statement.
Asus told me again and again that i get my hardware broken device repaired... well apparently they lied. 5 weeks after they had my tab i just received a mail stating - your device was rooted your waranty is lost. i argued but the dude didn't admit to how they knew that (he didn't even mentioned the unlocking)
fun fact: i have to pay 70€ to even get my broken device back.. ain't that nice of Asus... - if i want it repaired its almost the price of a new unit
now I'm thinking of calling my lawyer to talk to him about that and what can be done - with the user tracking and all that - maybe they can be reasoned with
If Asus had stated you rooted/unlocked - you have to pay from the start - ok but letting you wait for weeks and weeks telling you - just a missing part at no cost - thats BS
/rant
well from now on its my acer a700
FU Asus for being such lying btards - keep my unit - im gonna sell the dock (yay)
Buster99 said:
just a follow up:
my tab is gonna be replaced (but the shop i bought it from is taking its sweet time...) 6 weeks without my tf300 *sigh
i had to wait 1 month for a replacement screen (which didn't came in time) so i get a new one.
my tab was unlocked, custom rom'd, rooted, etc... but it was a hardware defect - so from my point of view all hardware related issues should be covered by warranty - if you brick your tab you need a convincing telephone voice i imagine
so i hope i have my new tab by the end of the week
cheers
Well apparently thats not quite right - so i have to redact my statement.
Asus told me again and again that i get my hardware broken device repaired... well apparently they lied. 5 weeks after they had my tab i just received a mail stating - your device was rooted your waranty is lost. i argued but the dude didn't admit to how they knew that (he didn't even mentioned the unlocking)
fun fact: i have to pay 70€ to even get my broken device back.. ain't that nice of Asus... - if i want it repaired its almost the price of a new unit
now I'm thinking of calling my lawyer to talk to him about that and what can be done - with the user tracking and all that - maybe they can be reasoned with
If Asus had stated you rooted/unlocked - you have to pay from the start - ok but letting you wait for weeks and weeks telling you - just a missing part at no cost - thats BS
/rant
well from now on its my acer a700
FU Asus for being such lying btards - keep my unit - im gonna sell the dock (yay)
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Click to collapse
In a way I can see where they are coming from... with root access we can alter system files and really mess something up... hardware issues included... not that i know how, but I'm sure there's a way we could(totally talking out of my ass here..) disable for instance the SD card reader then call in and complain that the reader doesn't work and get a brand new one
Sent from my SAMSUNG-SGH-T989 using xda premium
new ion? said:
In a way I can see where they are coming from... with root access we can alter system files and really mess something up... hardware issues included... not that i know how, but I'm sure there's a way we could(totally talking out of my ass here..) disable for instance the SD card reader then call in and complain that the reader doesn't work and get a brand new one
Sent from my SAMSUNG-SGH-T989 using xda premium
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Click to collapse
well they could tell by the changed firmware - and if they reflash stock that prob would have been gone.
in my case i had a genuine hardware error - asus confirmed that - but due to my rooting (not unlocking atm) i lost warranty. well i send in an email and i hope i get something back in wrinting - since so far only phone calls and i did not record them.
we will see
cheers
Buster99 said:
well they could tell by the changed firmware - and if they reflash stock that prob would have been gone.
in my case i had a genuine hardware error - asus confirmed that - but due to my rooting (not unlocking atm) i lost warranty. well i send in an email and i hope i get something back in wrinting - since so far only phone calls and i did not record them.
we will see
cheers
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Click to collapse
Good luck!
Sent from my SAMSUNG-SGH-T989 using xda premium
I'm in the US and created an RMA request with Asus. I was quoted between $87 to $100 to repair the OS on a device with an unlocked bootloader.
This excludes the cost of you shipping Asus the tablet. However, it includes the cost of labor, diagnostic, and shipping back to you.
I've sent my tablet in via FedEx Ground on Friday, and it arrived at their Grapevine,TX (near Dallas) around 11am on Monday. This cost me about $15 so far.
The Asus RMA site has not acknowledged that they've received my tablet, while FedEx has shown that it's been delivered and signed for. I called again and was told it "might take a few days" for it to show up in their system.
I'm waiting to see if Asus keeps to their quoted estimated price.
Debating if I should make a new thread about this, or continue in this one as I'd hate to hijack someone else's thread.
Hi I never dropped my galaxy s4 but it was on my bed on the blanket and didn't know it was there flipped the blanket and it fell on its corner onto the floor, and the screens pixels were busted it wouldn't display image but everything was fine. had the phone for 2 weeks brother went in and got it replaced and there sending it in for repairs, but what they don't know is that the phone is rooted so warranty is voided? Will they end up calling me back when they get to fixing it and rebooting it... and charge me a fee even though I ahve a brand new galaxy s4?
From what I was told last week when I inquired about my cracks unsuccessfully was that they will send the phone in for repairs and inspect it separately. If they find anything that breaks the terms with AT&T (physical cracks after 2 weeks, or anything else), they have the "right" to charge you the price of a new phone (even though you may get a refurb). Also, it makes their location look bad for taking in a ineligible phone. Heck, the place that referred me to the AT&T warranty location wanted the name of the rep that referred me to them "to keep on record". I took it more as "to school them to do a better job at identifying problems".
In this case, it potentially might, as they can't simply just do a factory reset, repair the phone, and sell it back as a refurb. They would need to go all out to restore everything back to normal.
My opinion, be ready for a $600+ bill, or a call saying, "yeah, we can't cover it anymore". Sucks, but I wouldn't doubt AT&T does that.
alex6speed said:
From what I was told last week when I inquired about my cracks unsuccessfully was that they will send the phone in for repairs and inspect it separately. If they find anything that breaks the terms with AT&T (physical cracks after 2 weeks, or anything else), they have the "right" to charge you the price of a new phone (even though you may get a refurb). Also, it makes their location look bad for taking in a ineligible phone. Heck, the place that referred me to the AT&T warranty location wanted the name of the rep that referred me to them "to keep on record". I took it more as "to school them to do a better job at identifying problems".
In this case, it potentially might, as they can't simply just do a factory reset, repair the phone, and sell it back as a refurb. They would need to go all out to restore everything back to normal.
My opinion, be ready for a $600+ bill, or a call saying, "yeah, we can't cover it anymore". Sucks, but I wouldn't doubt AT&T does that.
Click to expand...
Click to collapse
Do you think it will happen to me im from canada and my phone company is bell mobility
unf0cus said:
Do you think it will happen to me im from canada and my phone company is bell mobility
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Click to collapse
No idea ... hopefully they're a bit more forgiving.
alex6speed said:
No idea ... hopefully they're a bit more forgiving.
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Click to collapse
Hey man I think I got an idea though
what if they call me about it the fee and I just say I never knew this would void the warranty and stuff and I didn't even know about warranty till my family told me, just like bs my way through it, tell them i got a friend to root my phone and stuff.
Then if that doesn't work just try and bargain with them or something, saying can I just pay the repair fee and trade back for my old phone(not rooting this phone yet...) and stuff?
You think any of these idea's will give me a shot
rooting does not void hardware warranty..how many times do we need to go over this.. they need to prove that rooting has anything at all to do with a hardware failure.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
lgkahn said:
rooting does not void hardware warranty..how many times do we need to go over this.. they need to prove that rooting has anything at all to do with a hardware failure.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
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Click to collapse
Is this true, I mean, I thought just rooting voids warranty because NOT just cause a hardware failure can happen, but because its just modifying the phone in a way you aren't suppose to or something like that. Every time I see something about rooting everyone mentions it voids warranty,
now to my main point on this though, I came across something from bell, and just want to clarify with your guys opinions.
Here's the link http://support.bell.ca/Mobility/Rep...rs_warranty_for_my_Bell_Mobility_device_cover
It says around in the middle that:
The manufacturer's limited warranty does not cover defects or damage caused
improper storage
damage from liquids
unauthorized modification
misuse
neglect
abuse
accidents
alteration
improper installation
abnormal operating conditions
events outside of human control, such as natural disasters, for which no one can be held responsible.
The key word here is caused
Now lets say my phone screen stopped working due to rooting and doing something you can with rooting the phone, warranty is voided.
Now lets say this for what really happened in my situation. My phone is rooted, but the screen is not damaged because of the root, it is damaged because I dropped it -- but they don't know that I just told them it was a defect that the battery screwed up the screen.
So technically I never voided warranty?! Thoughts?
You should be fine. Warranty should not be void from rooting, unless they can prove that rooting your phone caused the damage! US carriers really don't check anyway.
Sent from my HTC One using xda app-developers app
Okay well I'm restoring my new phone back to how my previous phone was I backed it up using twrp onto my sd card,
so I custom recovered my new phone with twrp, and tried restoring it and it failed, then I remembered that I screwed up my phones lcd density so I installed another stock firmware using odin, then worked from there and installed a custom kernel then just before I damaged the phone I backed it up using twrp onto my sd card previously stated here.
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Ok so lets go back to the beginning. I ordered my one plus 8 pro on the prelaunch on the 22nd and i had issues with battery drain i thought was just me well i decided to root it once i received it and this was before really messing with it. After i rooted i realized my fingerprint scanner wasnt working and went through trouble shooting and One plus set up a remote flashing. Anyways they used MSM and tried to flash my device 4x and canceled it mid flash twice and it ended up in qualcom crash mode. I Was forced to set up an RMA over a week n half ago and they just received the phone on the 1st due to ups issues. It was inspected and my replacement was supposed to go out today and it didnt so i contacted oneplus and they had no idea what was going until i received an email a lil bit ago that they are out of stock and it can take up to 30 days for a replacement. They want me to take a refund or wait for a replacement but the problem is on the prelaunch i got the free wireless charger and bullets and they wont allow me to return them and want to deduct the price of both items. The have given me no other options. I am only making this post so that anyone who needs to RMA will now you may not get a replacement device because they are out of stock and dont keep replacements on hand.
Dewaynelives said:
Ok so lets go back to the beginning. I ordered my one plus 8 pro on the prelaunch on the 22nd and i had issues with battery drain i thought was just me well i decided to root it once i received it and this was before really messing with it. After i rooted i realized my fingerprint scanner wasnt working and went through trouble shooting and One plus set up a remote flashing. Anyways they used MSM and tried to flash my device 4x and canceled it mid flash twice and it ended up in qualcom crash mode. I Was forced to set up an RMA over a week n half ago and they just received the phone on the 1st due to ups issues. It was inspected and my replacement was supposed to go out today and it didnt so i contacted oneplus and they had no idea what was going until i received an email a lil bit ago that they are out of stock and it can take up to 30 days for a replacement. They want me to take a refund or wait for a replacement but the problem is on the prelaunch i got the free wireless charger and bullets and they wont allow me to return them and want to deduct the price of both items. The have given me no other options. I am only making this post so that anyone who needs to RMA will now you may not get a replacement device because they are out of stock and dont keep replacements on hand.
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Click to collapse
Theres clearly stock issues all over. Atleast they have agreed to give you a refund or a replacement dont see they issue of why they are the worst customer support. They could turn around and not replace your phone as you caused the issue....
Honestly. Just wait.
Don't return anything, just let it come.
Call them daily and become a pain in their backsides.
Bummer, but might show up sooner...
dladz said:
Honestly. Just wait.
Don't return anything, just let it come.
Call them daily and become a pain in their backsides.
Click to expand...
Click to collapse
Well guys today i was told that if i wait and something is wrong with the device i will be out of warranty to replace it again or refund so i can either get refund now or im screwed.
its ridiculous how they are trying to screw the customer over. I have bought every oneplus device since the 3 and i have called everyday and they told me today that if i dont return the headphones they will charge me for the free gifts so i have to return them if i wanted a refund and i asked if i received this new device and something was wrong would i be able to get a new device or have it replaced and they said no cause after May 31st i would receive a refurbished device and will not be able to get a refund for any purpose. I am honestly over it and thinking about switching to the pixel just because i have never had this issue when returning an item to them.
Dewaynelives said:
Well guys today i was told that if i wait and something is wrong with the device i will be out of warranty to replace it again or refund so i can either get refund now or im screwed.
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Click to collapse
I was just told by a OnePlus representative today that the warranty resets after a replacement device. This is really confusing that they're not telling everybody the same thing. I shipped my device today. Hoping for the best
smileguy91 said:
I was just told by a OnePlus representative today that the warranty resets after a replacement device. This is really confusing that they're not telling everybody the same thing. I shipped my device today. Hoping for the best
Click to expand...
Click to collapse
You might wanna call back I talk to the main support team and they said that all purchases have been extended to the 31st of this month and will not refund or replace any phones unless refurbished after that. The first time I called they said the same untill I talk to a guy who got ahold of the main support team and they verified that it doesn't reset just they will extend till the 31st.
Dewaynelives said:
You might wanna call back I talk to the main support team and they said that all purchases have been extended to the 31st of this month and will not refund or replace any phones unless refurbished after that. The first time I called they said the same untill I talk to a guy who got ahold of the main support team and they verified that it doesn't reset just they will extend till the 31st.
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Click to collapse
That can't be true can it?
In fact I'm pretty sure with a phone that's less then a month old you still have two years warranty.. RMA or not.
The guy who told you otherwise is talking bubbles.
You have two years end of. It's your absolute right.
Don't return anything, let the phone come back to you and you'll retain your warranty. This is their fault and that is that.
dladz said:
That can't be true can it?
In fact I'm pretty sure with a phone that's less then a month old you still have two years warranty.. RMA or not.
The guy who told you otherwise is talking bubbles.
You have two years end of. It's your absolute right.
Don't return anything, let the phone come back to you and you'll retain your warranty. This is their fault and that is that.
Click to expand...
Click to collapse
You'd prolly need to find the relevant laws to begin with, or scour their ToS and warranty info. That's a bit of time itself.
Then, you'd need to present a case with them, and who says they're remotely competent. OP customer support has legitimately been worse than google as customer support. I honestly feel it's there to put a check mark on paper.
So lets say that with said proof, they still deny it. Ok, cool. Now what? I mean, if you're fortunate, you can take them to court over it. But this isn't a small business. Some companies will legitimately draw out court cases and more, simply for the fact you'll have to give up at some point, because we all don't have hundreds of thousands waiting in the bank, and the years to process the info. By the time you even did succeed anywhere, this phone would be 5 years old at least.
In all honesty, short of gross misconduct, oneplus can pretty much do whatever they want at this moment, and there's very little recourse if any for them to deal with it.
Corporate tyranny is real. This is my first OP device, and as much I like it (minus dislikes on some) the customer service is one of the worst I have ever experienced. So much so, this will be my last OP device as well.
Sorry if none of this reads coherently, half asleep.
Truant_Luce said:
You'd prolly need to find the relevant laws to begin with, or scour their ToS and warranty info. That's a bit of time itself.
Then, you'd need to present a case with them, and who says they're remotely competent. OP customer support has legitimately been worse than google as customer support. I honestly feel it's there to put a check mark on paper.
So lets say that with said proof, they still deny it. Ok, cool. Now what? I mean, if you're fortunate, you can take them to court over it. But this isn't a small business. Some companies will legitimately draw out court cases and more, simply for the fact you'll have to give up at some point, because we all don't have hundreds of thousands waiting in the bank, and the years to process the info. By the time you even did succeed anywhere, this phone would be 5 years old at least.
In all honesty, short of gross misconduct, oneplus can pretty much do whatever they want at this moment, and there's very little recourse if any for them to deal with it.
Corporate tyranny is real. This is my first OP device, and as much I like it (minus dislikes on some) the customer service is one of the worst I have ever experienced. So much so, this will be my last OP device as well.
Sorry if none of this reads coherently, half asleep.
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Click to collapse
Nah I get you. Tbh any company can act in this way. I've only had to contact OnePlus 2 times and they were good.
It's the situation I think that's causing problems. Personally I'd hold fire and let it come back. Just get one of them to say that it'll happen and you'll be fine.
Or not. Just get a refund and bite the bullet on the bullets, could probably get a Xiaomi or similar device for the remainder of the money
Ok just to update this a bit. I have no idea what's going on now now I agreed to a refund and now waiting for such. They have giving me different stories bout the returns and such but i was referring to the fact if you buy a one plus device you have 15 days to get a brand new replacement or refund and after the 15days it's refurbished and no chance of refund. At first I was told that the 15days restarts once u receive the replacement but now I'm being told that all devices are covered till may 31st.
Dewaynelives said:
Ok just to update this a bit. I have no idea what's going on now now I agreed to a refund and now waiting for such. They have giving me different stories bout the returns and such but i was referring to the fact if you buy a one plus device you have 15 days to get a brand new replacement or refund and after the 15days it's refurbished and no chance of refund. At first I was told that the 15days restarts once u receive the replacement but now I'm being told that all devices are covered till may 31st.
Click to expand...
Click to collapse
Great then stick with that. Calls are recorded, you can refer to that, note the time..
dladz said:
Great then stick with that. Calls are recorded, you can refer to that, note the time..
Click to expand...
Click to collapse
Thanks bud I have most the chat logs in my email so that's one thing but OnePlus has a special response team that only the call reps can contact and without them contacting them they just repeat same thing.
So let me get this straight. You were having battery issues so instead of doing a factory reset or contacting customer support you took it upon yourself to root the device causing more issues? Now you're mad at OnePlus because you're getting some sort of a run around because OnePlus devices are sold out?
To be honest if it were me I wouldn't be so reluctant to hand out a free phone or a refund after you caused more issues than just battery drain. The initial problem could have been possibly fixed fairly easily had you have not tinkered with the phone. After you rooted the device they tried to flash it and it wouldn't work and you're saying it's somehow oneplus' fault? Yikes
Guess this should be a lesson learned. Don't Tinker with a device that has issues and expect 100% full compliance from the manufacturer. Just for an example I have a warranty on my vehicle and I was told if I do any self repairs my warranty is voided. You should just be happy they're offering you what they have since you have already said it was you that caused the problems outside of the battery drain.
Oh and let's not forget the fact that you want OnePlus to give you money for free items that you received when purchasing the phone. I mean for real they were free..
Update still no refund.
Dewaynelives said:
Ok so lets go back to the beginning. I ordered my one plus 8 pro on the prelaunch on the 22nd and i had issues with battery drain i thought was just me well i decided to root it once i received it and this was before really messing with it. After i rooted i realized my fingerprint scanner wasnt working and went through trouble shooting and One plus set up a remote flashing. Anyways they used MSM and tried to flash my device 4x and canceled it mid flash twice and it ended up in qualcom crash mode. I Was forced to set up an RMA over a week n half ago and they just received the phone on the 1st due to ups issues. It was inspected and my replacement was supposed to go out today and it didnt so i contacted oneplus and they had no idea what was going until i received an email a lil bit ago that they are out of stock and it can take up to 30 days for a replacement. They want me to take a refund or wait for a replacement but the problem is on the prelaunch i got the free wireless charger and bullets and they wont allow me to return them and want to deduct the price of both items. The have given me no other options. I am only making this post so that anyone who needs to RMA will now you may not get a replacement device because they are out of stock and dont keep replacements on hand.
Click to expand...
Click to collapse
That sounds like they went above and beyond to keep you happy, once you rooted it, they could have told you no replacement or refund.
Also, you will not receive your replacement for at least a couple more months, the phone is out of stock and given the current global issues I don't see them shipping out replacements any time soon.
As a previous post said, let's hope you learned a lesson and contact support BEFORE rooting.
yodasmaster said:
That sounds like they went above and beyond to keep you happy, once you rooted it, they could have told you no replacement or refund.
Also, you will not receive your replacement for at least a couple more months, the phone is out of stock and given the current global issues I don't see them shipping out replacements any time soon.
As a previous post said, let's hope you learned a lesson and contact support BEFORE rooting.
Click to expand...
Click to collapse
Actually You're wrong! It wasn't cause I rooted maybe if you read the whole thing you'd understand! They set me up with an appointment to flash the device with a flashing appointment and the guy started and stopped mid flash 3x then it got stuck in Qualcomm crash mode and he said to replace it! I have waited over a month for a refund also and the replacement as far as that I don't even want to deal with them anymore! They have no idea what goes on in this company and for over a thousand dollars you damn right I'm gonna be pissed.
Dewaynelives said:
Actually You're wrong! It wasn't cause I rooted maybe if you read the whole thing you'd understand! They set me up with an appointment to flash the device with a flashing appointment and the guy started and stopped mid flash 3x then it got stuck in Qualcomm crash mode and he said to replace it! I have waited over a month for a refund also and the replacement as far as that I don't even want to deal with them anymore! They have no idea what goes on in this company and for over a thousand dollars you damn right I'm gonna be pissed.
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Click to collapse
So you're waiting for a refund or a replacement? Did you send everything back? If you send everything back and haven't gotten the refund, dispute it with your credit card company.
Sent from my IN2025 using Tapatalk
Request replacement they told me to change it to refund cause it would be two months for a replacement and still nothing. If you want proof message me I'll send you proof. I sent everything back I have screenshotted the chats and all.