[Help]Super slow data at work - Nexus 4 Q&A, Help & Troubleshooting

I honestly don't know what's causing this, I get solid 3.0MB/s at home(not Mbit/s) and at work I get 7-15kB/s. I walk around the house I work in, inside and out to no avail, any tips and help would be greatly appreciated.
Dhero
Also called T-Mobile they said there was good HSPA+ coverage where I am. Interference? Neighbor running a jammer?
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dyinghero27 said:
I honestly don't know what's causing this, I get solid 3.0MB/s at home(not Mbit/s) and at work I get 7-15kB/s. I walk around the house I work in, inside and out to no avail, any tips and help would be greatly appreciated.
Dhero
Also called T-Mobile they said there was good HSPA+ coverage where I am. Interference? Neighbor running a jammer?
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
Noooo, it's not your neighbor. LOL.
Has this happened to your before you got the n4?
If you work in a office building, walls could be the culprit that you are not getting fast down speeds. Maybe t mobile is refarming the area where you work. There are dozens of possibilities why you're not getting speedy down speeds. Do not rely completely on t mobile's coverage map, no carrier's coverage map is 100 percent accurate.

Sent from my ULTIMATE using Tapatalk 2
It happened to me last week but I am on straight talk at&t sim card.too days after refilling up service I was getting 120-190 kbps /when I was getting before with s2 was 5000mbps -7000mbps so I called straight talk and they refresh my service and now I'm getting good speeds again

Don't take T-Mobiles word for it. Look at the coverage area map on their site and see how coverage is in your area compared to where you work, then troubleshoot from there. Could be walls of the building or just coverage issue. Compared to average speed on the N4 3Mbs is petty slow. I get that for my upload for example.
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HTXTechJunkie said:
Don't take T-Mobiles word for it. Look at the coverage area map on their site and see how coverage is in your area compared to where you work, then troubleshoot from there. Could be walls of the building or just coverage issue. Compared to average speed on the N4 3Mbs is petty slow. I get that for my upload for example.
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
He said 3MB/s which is different than 3Mbps. (i've started using the switches now AND case sensitive Bs because people still don't notice the difference Maybe we should just go 3MiB instead now as that would stand out more )
Then again getting 3MB/s would equate to about 27Mbps straight.... even DC-HSPA+ might have a tough time doing that other than for a burst here and there.

Definitely not a building issue, as its a small house where I watch clients. Even walked around the house to see if I could get better speeds. My bars are full, T-Mobile is just spotty I guess. Also never happened on my defy, guy at tmobile said it was my phone, I lol'd hard and walked out of the store.
And thank you for noticing that I used MegaByte rather then Megabit. For those unknowing, there's eight bits in a byte
Sent from my Nexus 4 using xda app-developers app

Go outside your work and see if speeds are improved. I'm thinking that the walls of your building are made up of something that's brutal on RF penetration.

I'm having a similar issue. I get great speeds at home and at work. But it's pretty much unusable at my school. I know it was working fine before the winter break so it leads me to think that the issue started after they enabled the 1900 band here in San Antonio.
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Ascertion said:
Go outside your work and see if speeds are improved. I'm thinking that the walls of your building are made up of something that's brutal on RF penetration.
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Click to collapse
Like aluminum siding, it's kryptonite to T-Mobile's signal.

Just seems like a hole in the signal, probably a temporary thing, but data speeds don't pick up for around a mile radius.
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dyinghero27 said:
Just seems like a hole in the signal, probably a temporary thing, but data speeds don't pick up for around a mile radius.
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Typical T-Mobile, I have the same type of signal black hole around my house and its been there for over 10 years.

Good news, flashed Franco kernel and can see an increase from the 7-10kB/s to about 50-130kB/s strange thing is, upload speed is up to par at 1.3MB/s
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Related

3G connection?

Is anyone else getting horrible 3G connections? I'm in Marietta, Ga. Im getting on average .34 mbps down and .23 up. On wifi at home I'm getting around 14.31 down and 4.00 up.
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Yeah I have pretty bad 3G coverage over here in NYC as well.
Mine seems to be pretty cool. It's just a cheap feeling phone with a not too strong antenna or something. I notice that when u are around a bad reception area... the phone doesn't hold up at all!
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lebron212 said:
Is anyone else getting horrible 3G connections? I'm in Marietta, Ga. Im getting on average .34 mbps down and .23 up. On wifi at home I'm getting around 14.31 down and 4.00 up.
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Click to collapse
Congestion is the number one cause of slow 3G. Is Marietta going HSPA+?
To the others the OP isn't talking about coverage if you didn't understand.
No, I meant my 3G is slow because of the coverage I am having as well, lol.
I'm in nyc and get about 4.5mb up and 1.3 down...
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Just tested I'm getting about 3mb down/0.7 up in minneapolis, about the same as my g1
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Marietta is in metro atlanta. Atlanta went hspa+
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Nyc here getting bumped to edge speeds all the time. Really frustrating. Never had this issue with my G1.
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I am really on the fence on this at the moment. I do love the phone, but when I have my HD2 and my Vibrant in the same spot, holding them the same way, here in my office, the HD2 has a solid 4 bar 3G signal, whereas the Vibrant has 0 to 1 bar, switching between 3G and Edge back and forth.
I think I give it another few days, trying a few different locations, but was just wondering if anyone else experiences something like this, before I go through RMA'ing it and reinstalling everything, etc...
--Marcus
slow 3G in north county San Diego
I am very disappointed with Tmobile's 3G speed. With Good signal strength, it averages 0.75 mbps down 0.7 mbps up. Will this get better when HSPA+ is available?

Very slow 3g speeds in my Sprint Epic....barely reaching 300kbps

Hey all,
With nothing else running, no matter what area I am in and regardless of the browser I use, I max out at 300kbps. Average is about 150kbps! I am using the mobile test from DSL reports. I am in the metro Detroit area.
When I use the same test on my iphone, I always get at least 1,800 kpbs!!
What gives? I know a 3g fix was released months ago, but that was before I got my epic.
Any suggest?
Thanks in advance,
Matt!
Sent from my SPH-D700 using XDA App
I know right? Is it the phone or sprint? In speedtest I get 126 kbps down.
Sent from my SPH-D700 using XDA App
Sprint's 3g sucks. A few days ago I took my Epic in to the ATT, T-Mobile, and Verizon stores around. I did side by side tests with the Ookla speed test app on phones with similar hardware to the Epic. Every other network's 3g performed better than Sprint's when I tested them with multiple speed tests.
No matter where I am I rarely get above 500Kbps over 3g.
This was all in San Antonio so YMMV.
depends on location and signal strength
3g sucks in Louisiana too...hell a lot of areas around here are still 1X! On a normal day around town you are lucky to see anything about 80 kilobit. The phone is really useless for apps unless you have a wifi connection. I use force roam a lot to roam on vzw evdo anytime I need to stream or download something.
It's both Sprint and the Epic. Sprint has pretty bad 3G speeds compared to other providers but the Epic makes it a lot worse. It has real sh*tty radios all around. My friend has an Evo and it gets double the speed (both up and down) in the same spot as me.
Its theepics radio.
The ping is horrible too.
I tested sidebyside with my sisters iphone 4, and her ping was 19ms. The epics? 200. Tried on wimax, the difference?about 20ms lower.
Did the test on my friends hero, his ping was 30ms and was pulling 2mbdown 1 up
Epic was 300 down on 3g and on wimax was 3mb down.
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digiblur said:
3g sucks in Louisiana too...hell a lot of areas around here are still 1X! On a normal day around town you are lucky to see anything about 80 kilobit. The phone is really useless for apps unless you have a wifi connection. I use force roam a lot to roam on vzw evdo anytime I need to stream or download something.
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Click to collapse
It's strange, in the NOLA area my friend and I do speed tests in different areas in the city (pinging the same server). I get maybe 80kBs down and ~50kBs up (Pings ranging from 133 to 200+ milliseconds). My friend ends up getting ~200kBs down and ~700kBs up.
Of course those numbers vary, but my phone hit 200kBs 1 out of 75 pings. All others were less than 100kBs up/down.
I bring my phone into Sprint for service and the techie decides to compare speeds by bringing up the same website (MSN.com). It felt like it was a waste of time as both phones pulled the site up near the same time. I just don't understand this instability with pings and speeds in our area.
FYI: Be careful with data roaming. We are capped at 300MB a month for data roaming. Anything over is $0.25/MB.
KillerQ said:
Hey all,
With nothing else running, no matter what area I am in and regardless of the browser I use, I max out at 300kbps. Average is about 150kbps! I am using the mobile test from DSL reports. I am in the metro Detroit area.
When I use the same test on my iphone, I always get at least 1,800 kpbs!!
What gives? I know a 3g fix was released months ago, but that was before I got my epic.
Any suggest?
Thanks in advance,
Matt!
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Are you sure that you're actually on 3G service? Those speeds sound like 1xRTT. Your phone WILL NOT tell you that you're not in a 3G area. Only way to find this is in the phone's service menu. So, I repeat, your phone may read "3G", but you are infact probably using 1xRTT, not 3G (Ev-DO). 125kbit/s is average for 1xRTT.
Can you please share the method for getting into said service menu and how to check? This will be interesting to find if its in 1x or not ...
Thanks again
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KillerQ said:
Can you please share the method for getting into said service menu and how to check? This will be interesting to find if its in 1x or not ...
Thanks again
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Settinggs> About Phone
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Also, does anyone know what dbm and asu is? I have 4 bars and its 86dbm and 0asu and idk what that means lol
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Oh....I thought you meant the ## menus. I did look there but saw nothing referring to 3g or 1x.
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A_Flying_Fox said:
Settinggs> About Phone
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So where exactly do you see this on your phone within that menu? I've been looking between the "About Phone" menu and the "About Phone >> Status" menu, still don't see anything stating which network connection I'm using.
sorry, in the hero it would tell you in the status section whether you were on 1xrtt, 1x, EvDO Rev. 0 or EvDO Rev. A
The epic doesn't seem to have that :/ it just states If you're connected to the mobile networ
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Try *#INFO*1111# (*#4636*1111#) and choose Phone Information, under Network Type
Yay that worked! Yup I'm in evdo rev a and getting horrible speeds
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KillerQ said:
Can you please share the method for getting into said service menu and how to check? This will be interesting to find if its in 1x or not ...
Thanks again
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Koadic said:
Try *#INFO*1111# (*#4636*1111#) and choose Phone Information, under Network Type
Click to expand...
Click to collapse
What Koadic said. They disabled the standard *#*#INFO#*#* that used to work on previous phones. You now need to append the *1111 and remove a couple of the *s and #s.
Be happy.
I get 30-50kbs down, but only when it works. Most of the time the connection times out.
A_Flying_Fox said:
Yay that worked! Yup I'm in evdo rev a and getting horrible speeds
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Click to collapse
Same here.

Unhappy with 4G

Not even gonna discuss speed and bytes per second. I'm lucky if I stay connected rooted or not rooted. How can sprint be.proud about their 4G network if its not stable. Anyone have a steady 4G connection. I'm in NYC.
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jasonb1108 said:
Not even gonna discuss speed and bytes per second. I'm lucky if I stay connected rooted or not rooted. How can sprint be.proud about their 4G network if its not stable. Anyone have a steady 4G connection. I'm in NYC.
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Click to collapse
Steady 4g right here in the bay area ca.
sent from my ummmm....I dunno
Dallas TX. when i get to my apt near down town i am able to connect to 4G and leave it on all night..
I did this with my EPIC and now my 3D. No disconnects.
xchompondizx said:
Steady 4g right here in the bay area ca.
sent from my ummmm....I dunno
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Also in the Bay Area, CA. Pretty stable. Constantly 9-10 mbps. Not trying to rub it in the author of this threads face, just saying it might be your area buddy. Hopefully that changes soon.
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VENOMENON_24 said:
Also in the Bay Area, CA. Pretty stable. Constantly 9-10 mbps. Not trying to rub it in the author of this threads face, just saying it might be your area buddy. Hopefully that changes soon.
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That could be it.
sent from my ummmm....I dunno
I live in the San Fernando valley CA and my 4g is greatcoat here inside and out
I have steady 4G, in suburbs of LA.
I have a tower outside my office, and if I'm outside, 4 bars. Once I go inside, the building....poof it is gone. Which is normal for the very high frequency WiMax is on, it just does not penetrate walls very well. Connection speed during the day is horrible, but goes up when normal people are still sleeping 4am, it might hit 5 mbps.
I'm in STL
KJ
jasonb1108 said:
Not even gonna discuss speed and bytes per second. I'm lucky if I stay connected rooted or not rooted. How can sprint be.proud about their 4G network if its not stable. Anyone have a steady 4G connection. I'm in NYC.
Sent from my PC36100 using Tapatalk
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Click to collapse
Depends on where you are. On my 3D i get a connection on the edge of my bed lmao. Whenever I travel to central west palm my 4G is kicking ass.
I Haz 3D!
I have decent coverage when traveling around Nashville TN but when I'm inside a building, or my house, I'm lucky to stay connected and have more than 1 or 2 "curved bars". penetration sucks with Wimax.
jasonb1108 said:
Not even gonna discuss speed and bytes per second. I'm lucky if I stay connected rooted or not rooted. How can sprint be.proud about their 4G network if its not stable. Anyone have a steady 4G connection. I'm in NYC.
Sent from my PC36100 using Tapatalk
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Click to collapse
I have a steady 4g and I live in NYC as well, specifically Williamsburg. I get about 4 bars outside, one to two bars while inside.
When I lived at my parents house in the Bronx, I got full signal from inside their apartment and it was great.
Where do you live that you get bad coverage? I always considered NYC to have great coverage, but so never tried it in Queens. It may be worst there.
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I'm in St. Louis, and I find it to be pretty thin. As others have mentioned, the frequency means that it just doesn't work well indoors. And it destroys my already terrible battery life. However, if I can get a signal, and if I'm near a charger, the speed is very nice.
Overall I'd say my WiMax experience is a C-.
HERE IS A FACT. this is A FACT! Sprints 4G network is a joke. They have no real workable 4G network. Having a tower here and there doesn't work! Sprint HAS NO PLANS IN ANY FORM OR WAY TO INCREASE THEIR WIMAX 4G NETWORK! They are coming out with LTE phones for a reason. because they are stupid and don't know how to run a company. Other companies LTE networks were LARGER than Sprints ON THEIR FIRST DAY TURNED ON!
My biggest annoyance with 4g is that sometimes it won't load a webpage. With 2-3 bars of 4g even. The progress bar will get about halfway, then stall out. It downloads files quick, but for some reason just has issues with webpages.
jasonb1108 said:
Not even gonna discuss speed and bytes per second. I'm lucky if I stay connected rooted or not rooted. How can sprint be.proud about their 4G network if its not stable. Anyone have a steady 4G connection. I'm in NYC.
Sent from my PC36100 using Tapatalk
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Click to collapse
I had the same problem when i first got my Evo and I was pissed, when I called Sprint, we went through all kinds od procedural BS, but after a month of calls to Sprint and HTC, we came to the conclusion that it was a hardware issue and could not be repaired, so they gave me a new phone. Then I was getting 5 Mb per second. I advise you to let Sprint know and do not give up, they will replace your phone with whatever you want, make sure to let them know how pissed you are, it helps
Running Awesome 4Gs out in ol' West Texas.. Amarillo to be exact including Lubbock as well as Dallas, Austin, San Antonio, and good ol' Houston! Yipee kai Ay "mother truckers" haha just saying
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No 4g in va. Got six bars on 3g...
I'm on vacation and in Vegas right now i get 4g just about everywhere. Indoor,outdoor dont matter this place is blanketed in 4g.
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PhxkinMassacre said:
I'm on vacation and in Vegas right now i get 4g just about everywhere. Indoor,outdoor dont matter this place is blanketed in 4g.
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Indeed it is. I love living here! 4G everywhere.
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Stable In seattle wa nothing in seatac wa
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Sprint 3g speeds

Much improved! I'm now getting just over 2 Mbps. Now just need ICS and this phone will be good to go for a couple more years...
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Lucky, I get 50~400 kbps
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I've been getting great speeds as well.
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What happened that led to these faster speeds all of the sudden?
Thanks,
Matt!
Sprint is upgrading their 3G network in advance of the iPhone launch next week. thisismynext.com had a few articles about it. I think it's both adding towers, and moving voice to a different frequency so data is not so congested.
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Its called sprint network vision. Nothing to do with the iPhone.
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The timing of the rollout of the network upgrades has everything to do with the iPhone--specifically, with being ready for the heavy additional traffic that will hit their data network as soon as they release the iPhone. Sprint said that specifically in their conference on Friday. Can you imagine the bad press Sprint would get if reviewers compared 3G speeds of the 3 carriers of the iPhone 4S and Sprint was showing <400 kbps?
Ouch I forgot how bad sprint 3g was 5mbps on Tmobile 3g and almost 9 on hspa.
Sent from my Nexus S MV from the XDA Premium app.
Wish I was getting speeds like that. I just ran a speakeasy test and got .2 mbps with full 3g bars. It has been like that for several weeks. Hope the upgrades hit metro detroit soon.
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cchase231 said:
Wish I was getting speeds like that. I just ran a speakeasy test and got .2 mbps with full 3g bars. It has been like that for several weeks. Hope the upgrades hit metro detroit soon.
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Same **** here in Miami. I called earlier about it and it didn't really get anywhere.
where are you located
I'm in Charlotte. It's true Sprint has slower 3G than T-Mobile, but of course we have 4G too. It's really only inside buildings that I'm on 3G, and my experience is most people's phones on other networks don't get reception at all inside.
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dwielunski said:
Much improved! I'm now getting just over 2 Mbps. Now just need ICS and this phone will be good to go for a couple more years...
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Click to collapse
What are you getting for a ping? Download ping off the market and run a continuous ping to Google.com. I get 1mbit down with a fluctuating ping between 80-130ms. Spikes up past 400 once in a blue. Its not stable whatsoever. Pisses me off. I'd be able to enjoy this bf3 beta a bit better lol
sent from my Touchwiz'd Nexus S 4g
How about a change in radios? Might that help?
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dwielunski said:
I'm in Charlotte. It's true Sprint has slower 3G than T-Mobile, but of course we have 4G too. It's really only inside buildings that I'm on 3G, and my experience is most people's phones on other networks don't get reception at all inside.
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Highest i ever saw on wimax was 10mbps which I can almost hit on good hspa. :/
Sent from my Nexus S MV from the XDA Premium app.
If I had consistant access to 10mbps I would be fine with wimax. There is only one wimax tower near me me and its coverage stops about a mile from my home. Even when I can connect to it I have only seen speeds up to 7mbps, with 5 being the norm. Heck, I would even be fine with that if the coverage was even mediocre. However, the 4g coverage is atrocious around me and is unusable unless you are outside. Sprint has there work cut out for them, i think it will be years before we see any fast, reliable speeds. I just hope metro detroit is one of the first areas they upgrade since they hosed us on the wimax coverage, but I'm not holding my breath as I would think they would start upgrading towers before building new ones. Ill just have to keep taking comfort in the fact that my bill is half as much as it would be on verizon.lol
Sent from my Nexus S 4G using XDA App
Ping is in the low 100s on 3G. Actually a lot more consistent on 3G than wifi. What are those numbers supposed to be if you have "good" service?
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dwielunski said:
Ping is in the low 100s on 3G. Actually a lot more consistent on 3G than wifi. What are those numbers supposed to be if you have "good" service?
Sent from my Nexus S 4G using Tapatalk
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Click to collapse
CDMA EVDO Rev. A is capped at 3.1mbps, on paper. Where GSM 3G is at 7.2mbps. Technically, in good coverage, I should see at least 700kbps on Sprints 3G. Unfortunately for me, Sprints network is horrid.
I tried the NS4G under Sprint's trial (about 5 months ago). I couldn't even watch Slingbox or hardly stream anything due to the slow rev.A CDMA network.
I ran back to my AT&T NS.
I'm sure the network Vision project will bring good things, as will AT&T's (and Verizon's) network upgrades, but Sprint simply is not there yet.
Shame cause I like the way they roll. That and the fact that I had Sprint for many years until the O.G. iPhone came out on AT&T (been with AT&T since then). I've always wanted to return to Sprint, but I just can't given the slow 3G speeds currently. Plus it's nice to use simultaneous data and voice.
Obama
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NS4G WiMax speeds

I just found a spot near my local Publix where I was getting 3 and 4 bars of signal with WiMax, which I rarely ever see in my city.
I speed tested and was consistently getting 16-18mbps down and around 3mbps up.
I'm curious to see how that compares with what everyone else is getting on Sprint's 4g network.
Sent from my Nexus S 4G using xda premium
Impossible. Must have been wifi.
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Or he was sitting on the tower. Jk bro. You have some screenies?
°•neXus S4G•°
Sprint's 4g is pretty good here in Cincinnati. I get about 6-7mbs down and 1 up at my apartment with one bar, but when I go outside I get about 10-12mbs down and 2 up with 3-4 bars.
Here is a screenshot. I wasn't on wifi, I was in the middle of a parking lot.
I wasn't getting 3mbps up here, but I have before.
Sent from my Nexus S 4G using xda premium
mine has definitely improved within about the last two weeks, as well! I'm getting about 15-20% stronger signal and speed
Not only that, even 3G improved in my area.
hp420 said:
mine has definitely improved within about the last two weeks, as well! I'm getting about 15-20% stronger signal and speed
Click to expand...
Click to collapse
rasengan82 said:
Not only that, even 3G improved in my area.
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Click to collapse
This is good to hear. Hopefully Sprint is staying good on their word and largely improving their 3G this year.
Especially looking forward to the Galaxy Nexus and LTE, even though I'm not in one of the cities getting it first.
madeincanon said:
Here is a screenshot. I wasn't on wifi, I was in the middle of a parking lot.
I wasn't getting 3mbps up here, but I have before.
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No you haven't. Wimax used to be capped at 1mb now it is capped at 1.5mbps. Clearly your screen shot would have shown the 3mbps upload had it really occurred.
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Rem3Dy said:
Wimax used to be capped at 1mb now it is capped at 1.5mbps.
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Click to collapse
Thanks for the info.
Thats nice. wish i had some wimax in my city.
david279 said:
Thats nice. wish i had some wimax in my city.
Click to expand...
Click to collapse
and we never will LTE ruins Wimaxers lives
I've gotten more than 1.5 many times here in Atlanta...idk who told you there was a cap....
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Maybe all the business users are moving over to versions lte mifis. In and around Philly I get 8-12 mbps. Don't forget that still have clear kiosks pretty sure well still connect to them as well
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Rem3Dy said:
No you haven't. Wimax used to be capped at 1mb now it is capped at 1.5mbps. Clearly your screen shot would have shown the 3mbps upload had it really occurred.
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Click to collapse
for this were true I wouldn't be getting over 1.5MB/s on a regular basis..... that's right I said MB not mb.... Please check your info before posting it because what you stated is absolutely incorrect!!
This is what I get at my home using wimax
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hp420 said:
for this were true I wouldn't be getting over 1.5MB/s on a regular basis..... that's right I said MB not mb.... Please check your info before posting it because what you stated is absolutely incorrect!!
Click to expand...
Click to collapse
Not necessarily, wimax upload speeds were capped. No official word that it's been removed though or made higher above 1.5. Any of you claiming higher have a screenshot?
http://m.techcrunch.com/2011/06/09/sprint-to-bump-upload-speeds-on-their-wimax-network-up-by-50/
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Acontreras86 said:
This is what I get at my home using wimax
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Wow, that's great, I wish I got that at my house. I max out at maybe 1MB/s at home.
Sent from my Nexus S 4G using xda premium
This is sitting on the middle exit in Conway Arkansas ....
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Sorry guys, wrong forum... I will post one from my ns4g
Way slower though...it's on vhGomez latest ICS with speedy 5 kernel

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