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I've had a problem with my E900 since I got it with regards to the screen. I was hoping Mango might fix it but it doesn't seem to have.
Sometimes if I press the power button the screen backlight comes on (i.e. screen goes from off state to powered) but there is nothing on the screen. No amount of button pressing will cause the screen to show anything.
If this happens I have to turn the device off again (backlight then goes off) and try again. Sometimes it can take 2-3 times before it turns on successfully with the lock screen.
I also have this if an incoming call attempts to wake the phone and also alarms too.
Does anyone else have this issue?
I confirm this one popping sometimes. Not that often that it becomes annoying, but nevertheless.
Did you find a solution to this problem? I am experiencing it too and it is very annoying!
I've recently inherited one as well (E900 that is).
The one I have has been dropped, the backlight powers, but no drawing on the screen.
I've disassembled and re plugged everything (bugger stripping down!) but still no luck. I've done a VolUp+Down+Cam+power hard reset, and when I plug into PC Zune says setup needs completing (so it has reformatted) but still no luck.
I cant see anything fried, and no damaged ribbons as far as I can see, any ideas?
I sold the phone a while ago, and never solved the problem. I think it's a firmware issue.
PaulMdx said:
I've had a problem with my E900 since I got it with regards to the screen. I was hoping Mango might fix it but it doesn't seem to have.
Sometimes if I press the power button the screen backlight comes on (i.e. screen goes from off state to powered) but there is nothing on the screen. No amount of button pressing will cause the screen to show anything.
If this happens I have to turn the device off again (backlight then goes off) and try again. Sometimes it can take 2-3 times before it turns on successfully with the lock screen.
I also have this if an incoming call attempts to wake the phone and also alarms too.
Does anyone else have this issue?
Click to expand...
Click to collapse
hi.
What do you mean "somethimes if I press power button"?
Is it pressed with purpose to lock the phone, press it to turn off phone (background slider shows to power off - on Mango and beyond version) or press it accidentally?
Cheers.
So, I did a phone reset. Unfortunately the issue is still present!
Sometimes when I press the power button to unlock the phone the screen is lit, but stays blank i.e. no lockscreen wallpaper, no nothing. The same happens sometimes when I get a phone call - the phone rings and vibrates, the screen is lit but stays blank.
When this happens I have to press the power button to put the phone into sleep mode and press it again to wake it up.
What I found is, when the issue occurs the screen is actually responsive. For example I can slid up and unlock the phone then I hear the unlock "pop" sound. It's just that nothing is drawn on it!
I was wondering if anyone else experienced the same behavior and found a resolution. Also I am not sure if this is a software or a hardware problem. If I could confirm it was a hardware problem I would call LG and have the phone repaired or replaced.
i have exactly the same issue as you, it gets really annoying.
i heard from someone online that the only way to resolve it is to replace the motherboard
billybrown said:
i have exactly the same issue as you, it gets really annoying.
i heard from someone online that the only way to resolve it is to replace the motherboard
Click to expand...
Click to collapse
I am pretty certain this is a hardware issue. I am calling LG tomorrow and hopefully they'll take the phone for repair/replacement.
I sent my phone for repair. Today I got it back, and guess what?!
The issue is still present! It seems, they "couldn't reproduce" or something.
What should I do now?
EDIT: If anyone is interested, here is a video I just captured which clearly demonstrates the problem. http://youtu.be/38kF9RYs_bU
I'm sending the phone back for repair tomorrow with this video attached.
Hey, might not be an issue at all, but in the video, I saw that the two times you were able to get it to go blank you had your finger on or near the proximity sensor. I wonder if there is something that could be the trigger.
Just wondering if you can duplicated it or cause it only when you have the proximity sensor blocked, or if it truely is random.
You are right, it might has something to do with the proximity/light sensor.
On the other hand, this issue occurs even on incoming calls when the phone is placed on a table, screen up and nothing around the sensor.
Today, I visited my local carrier shop and left the phone for repair again. They told me, since this is a second claim they'll run it through the process faster, so I expect to get it back next week.
Will post an update.
UPDATE: My phone was replaced. Yesterday I got a brand new unit, yeah! It was stock wp 7.0. I plugged in my sim and used the phone the whole day, no sign of blank screen issues. Last nigh I installed all the updates (total 5 I think) up to OS 7.10.8107.79, FW 1.0.16.10. Guess what?! Same issue!
I am crushed
Hello, I am experiencing a new problem since the 2 last updates ( last one was 12.1-YOG4PAS3AJ ) as the screen freezes randomly. Mostly when receiving a call which is very annoying as you cannot answer. So I have to reboot the phone 3 to 4 times a day. I am now thinking about switching to ZUI as I use the phone as my daily driver.
Anyone experiencing a similar case?
i encounter this when you change adaptive brightness.
Ok thanks, I put it to automatic to see if the bug stops
Screen freeze
I just bought this phone yesterday and I also have same update and the screen goes off and comes on while taking calls and ending calls.
Any solution for this problem? I face this problem even when i turned off adaptive brightness
@Glops4 Do you find a solution for the problem?
nimmur2000 said:
@Glops4 Do you find a solution for the problem?
Click to expand...
Click to collapse
I just did as you suggested, it is now working fine. I guess the bug still exists.
i have the same problem :'( ,, sometimes phone doesnt wake up from sleep , and sometimes after a call the touch stops working but buttons work .
Any solution or work around? Did you use any short key for long press of home/back button? I felt whenever i use lock screen as a option when i long press home/back button, i am hitting this issue. Please confirm @hwoarang626 & @Glops4.
I tried the long press home for screen off.. But i dont encounter tbe issue... I only get it some times after a call
My system details
Mine was doing the same thing, I am up to 12.1-YOG4PAS3OH, that update solved the problem.
Edit: hwoarang626 looks like you are still having the problem?
it happened 2wice then i enabled adaptive brightness and stopped using double tap 2 wake and it didnt happen again .
After last update I cant use fingerprints capasitive button as back button. I couldnt find any settings. Please help me. Thanks
I have left the buttons default, and do not use the 2 tap to wake screen.
The settings I use are Adaptative Brightness on and LiveDisplay off. Never had a screen freeze since.
And long press back button didn't help either.
ZUK Z1 screen hanging when call comes
I am also facing same issue as you people mentioned
Screen Hanging when calls comes !
Pls suggest how to fix this problem ?
The same proplem
Hello,
I have also got the same problem with freezing the screen.
I can't say on wich time it will happen. It happend radomly.
Currently my version of android is:
Cyanogen OS: 12.1-YOG4PAS3OH
Kernel: 3.4.0-Cyanogenmod-gef06bf8 (build date 28 of october 2015)
I have got this mobile for a week now, didn't tweak with this device.
Does somebody fix this problem?
With kind regards,
Paul
ZUK_USER said:
I am also facing same issue as you people mentioned
Screen Hanging when calls comes !
Pls suggest how to fix this problem ?
Click to expand...
Click to collapse
are you still facing the same problem?
screen freezes during/after call !!
did you solve this problem?
i too have posted the same problem here ..
any suggestions?
Hello all,
I've been using ZUK Z1 for just about a week now and everything was fine until a couple of days ago when I could not unlock the phone after a call - the power button and the home button turned the screen on for a split of a second and then the screen went off again without reacting to any taps. I had to restart the phone by pressing the power button + the volume down button. I tried to reproduce the issue, but did not succeed.
Yesterday, I had the same issue twice and then I finally got it how to reproduce the problem The main condition seems to be ending the call when the screen is off. That can be achieved by holding the phone close to your ear when the call it ended by the other party or ending the call by pressing the power button (you need to turn on that setting beforehand) again while holding the phone close to your ear.
Another guy on another forum wrote that had experienced the same issue once and yet another guy mentioned that there was such an issue with Cyanogen on OnePlusOne, but it was fixed in one of the updates.
I'm currently on 12.1-YOG4PAS3OH and I'm not sure whether it is a Cyanogen issue alone or an issue caused by interaction of Cyanogen and some of the applications installed. I'm inclined to believe that it's the latter, otherwise there would be a lot of people who ran into the issue.
This weekend, if time permits, I'm going to try uninstalling the applications one by one to find out whether any of them contribute the issue, but maybe some of you have already done some investigation or know how fix the issue. I would appreciate your input.
Thanks.
Hi there, i am facing the same issue since two days now
First i am unable to come up with the physical home button issue and now there is this new issue. The phone does not respond after a call and the screen remains off and does not respond to any touch (double tap) or even the power button and home button pressed. I had to take the mobile into the recovery mode via home buttons power button and volume rockers. Is there any possibility of this getting fixed. I think i made a huge mistake purchasing this phone.. Slowly getting into problems one by one.. First the physical home button issue then this screen off issue. Checking for updates daily but seems like ZUK officials and Cyanogen are sleeping! Highly disappointed!!!!
In the meantime, I uninstalled most of the applications and the issue was still there Then I tried to play with different settings and it seems I have nailed it. After disabling turning on the screen by double tap (I'm not sure how the setting reads in English, I'm using the Russian interface), I cannot longer reproduce the issue.
Sydarij, could you, please, check whether the setting is on in your case and, if it is, turn it off and try to reproduce the issue with the screen?
ingtrans said:
In the meantime, I uninstalled most of the applications and the issue was still there Then I tried to play with different settings and it seems I have nailed it. After disabling turning on the screen by double tap (I'm not sure how the setting reads in English, I'm using the Russian interface), I cannot longer reproduce the issue.
Sydarij, could you, please, check whether the setting is on in your case and, if it is, turn it off and try to reproduce the issue with the screen?
Click to expand...
Click to collapse
Do you mean after turning off the tap to wake option on your ZUK, you are no longer facing such issue?
Sydarij said:
Do you mean after turning off the tap to wake option on your ZUK, you are no longer facing such issue?
Click to expand...
Click to collapse
Yes, that's what it seems. With the option turned on I could reproduce the issue (just 1 or 2 tries were needed), while with the option turned off I could not reproduce the issue at all.
ingtrans said:
Yes, that's what it seems. With the option turned on I could reproduce the issue (just 1 or 2 tries were needed), while with the option turned off I could not reproduce the issue at all.
Click to expand...
Click to collapse
After turning off this feature, the device unlocks by itself without me waking it up. Turning the feature off doesn't seem to help buddy!
Sydarij said:
After turning off this feature, the device unlocks by itself without me waking it up. Turning the feature off doesn't seem to help buddy!
Click to expand...
Click to collapse
This seems to be a different problem. How the option for preventing accidental wake-up is set? (It's just below the double tap option. )
In any case, one owner on another forum complained about the accidental wake-up issue despite the setting was on, but he meddled with the firmware before that...
ingtrans said:
This seems to be a different problem. How the option for preventing accidental wake-up is set? (It's just below the double tap option. )
In any case, one owner on another forum complained about the accidental wake-up issue despite the setting was on, but he meddled with the firmware before that...
Click to expand...
Click to collapse
Yes, the accidental wake up is set yet the issue cannot be resolved. Any other way you can resolve this and prevent the issue from reproducing? In my opinion, ZUK and Cyanogen officials are asleep after launching their new flagship. Dont see any updates coming from them since last 2 months. highly disappointed with this!
Sydarij said:
Any other way you can resolve this and prevent the issue from reproducing?
Click to expand...
Click to collapse
No idea. The solution I found seems to work well for me, at least I have not had any issues since I applied it.
Please turn on adaptive brightness. Issue will be resolved
ingtrans said:
Hello all,
I've been using ZUK Z1 for just about a week now and everything was fine until a couple of days ago when I could not unlock the phone after a call - the power button and the home button turned the screen on for a split of a second and then the screen went off again without reacting to any taps. I had to restart the phone by pressing the power button + the volume down button. I tried to reproduce the issue, but did not succeed.
Yesterday, I had the same issue twice and then I finally got it how to reproduce the problem The main condition seems to be ending the call when the screen is off. That can be achieved by holding the phone close to your ear when the call it ended by the other party or ending the call by pressing the power button (you need to turn on that setting beforehand) again while holding the phone close to your ear.
Another guy on another forum wrote that had experienced the same issue once and yet another guy mentioned that there was such an issue with Cyanogen on OnePlusOne, but it was fixed in one of the updates.
I'm currently on 12.1-YOG4PAS3OH and I'm not sure whether it is a Cyanogen issue alone or an issue caused by interaction of Cyanogen and some of the applications installed. I'm inclined to believe that it's the latter, otherwise there would be a lot of people who ran into the issue.
This weekend, if time permits, I'm going to try uninstalling the applications one by one to find out whether any of them contribute the issue, but maybe some of you have already done some investigation or know how fix the issue. I would appreciate your input.
Thanks.
Click to expand...
Click to collapse
Hi! I'm facing the same issue for the last 3 days. I felt everytime there is any moisture of sweat on the ear piece the phone hangs and doesn't get unlocked.
Will try shutting the double tap options. Hope it works! This is the first time I've brought anything in the launch sale without reading reviews. Hope I don't regret this.
sir when call come rintone accor but calling display doesn,t show
when i press phone icon in menu then it shows
phone is lenovo zuk z1
screen freezes during/after call !!
did you solve this problem?
i too have posted the same problem here ..
any sugesstions?
i am facing a black screen while calling and receiving calls on my zuk z1 .. any solution? and where do i find the proximity setting in my settings?
I use my phone a ton for calls , imagine that .
Lately when I put a call on speaker, the screen will not turn off. It will not time out and even if I press the power button to shut the screen off manually, it just comes right back on.
Has anyone else experienced this and if so have you been able to correct it?
p.s. this has only been happening in the past week or so and I can't think of anything I did or any updates that would have caused this.
Thanks
I'm experiencing this same thing. Tried multiple things and even did a hard reset and the issue still persists. Very annoying.
I found a workaround where if I come out of the phone app, then I can lock the screen.
got the same thing. i read something on AC( think it was) regarding the calendar notifications not allowing the screen to go dark too. i wake up, my phone is super hot if i have an all day appt with a notification. did yall find a fix to this? the other forum mentioned possible connection to samsung pay.
Having the same issue. The screen does not turn off when holding the phone to my ear or when I'm using bluetooth headset.
Hi, I just got my Galaxy s8 about 3 weeks ago. I've had very little in the way of problems with it. Well, except one thing... Everytime I make a call on it the screen will wake up at random. It doesn't matter if it's a call from the installed phone app or hangouts. I thought this might have something to do with the apps edge so I disabled that. Didn't fix it. I thought it might be the home button so I put it on the lowest sensitivity. Didn't fix it. I frequently call while laying in bed (who wants to hold a phone up all the time?) so the phone is between my head and a pillow. When the screen wakes up it clicks and than shuts off after five seconds because I turned on the keep off when in pocket or whatever it's called in settings. Before I turned that on the screen would stay on and buttons would get pressed usually ending up with me ending a call. I still think it's the home button but I'm not sure how to fix it. It anyone has any ideas or has the same issue please let me know.
Matt3561 said:
Hi, I just got my Galaxy s8 about 3 weeks ago. I've had very little in the way of problems with it. Well, except one thing... Everytime I make a call on it the screen will wake up at random. It doesn't matter if it's a call from the installed phone app or hangouts. I thought this might have something to do with the apps edge so I disabled that. Didn't fix it. I thought it might be the home button so I put it on the lowest sensitivity. Didn't fix it. I frequently call while laying in bed (who wants to hold a phone up all the time?) so the phone is between my head and a pillow. When the screen wakes up it clicks and than shuts off after five seconds because I turned on the keep off when in pocket or whatever it's called in settings. Before I turned that on the screen would stay on and buttons would get pressed usually ending up with me ending a call. I still think it's the home button but I'm not sure how to fix it. It anyone has any ideas or has the same issue please let me know.
Click to expand...
Click to collapse
Its the proximity sensor.
Sent from my SM-G955F using Tapatalk
Proximity sensor is working though.. I have no way to test it properly but if I place my hand near it the screen goes black and when I move it it lights up again. It also doesn't make the click
Had this bug on every device
So it's just a bug? No fix currently? I'm just wondering because I haven't seen anyone talking about this specific issue before ¯\_(ツ)_/¯
I'm also suffering from this issue