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For those of you moaning and throwing you toys out their prams with regard to the delay in Samsung releasing Froyo and threatening to sell your SGS, I have some good news for you.
Rather than post you rants in other threads that are useful, use this one to act like children.
Those of us who like the SGS don't care about you in the slightest.
There are far more people here giving the phone their support that you the minority.
The only thing I ask is that when you buy your next Android phone, can you please let us know that you are selling it because you are once again throwing your toys out of the pram?
Believe me, I an many others will not be in the slightest bit surprised, however, you could buy and Iphone or better still, give up on the idea of smartphone for now and pray that the likes of Nokia can pull something out of the bag.
This forum would be a hell of a lot cleaner if people could engage their mental ignore more often (and yes, I realise posting just to say this is hypocritical in the extreme). Instead of creating a thread especially for people "to act like children" (which is childish in itself, IMO), why not just ignore them? They'll get the message eventually if people stop responding...
That would NORMALLY work Voleo. But...
Firstly, the Mods aren't closing those threads.. They should because they are dupes anyway, and angry rants aren't relevent to XDA. We now have many copies of the same thread..
Secondly, people who are leaving often feel the need to "threaten" Samsung and whine in every thread for a few weeks about the same problems. Then slowly, some of them seem to switch to blatant lying/deception to spark a mutiny (ie. "the GPS/lag IS a HARDWARE problem" which can't be fixed). Finally then, they sell their phone, post in a few existing threads that they got fed up and sold their phone. Some also start their own thread. Those who are considering doing the same give them a pat on the back and given words of advice off the other trolls considering leaving, for eg "it's healthy to rant". Which continues the chain going. Since they have issues (with the phone and otherwise), they want to make Samsung suffer.
The big problem however, is that doing so, their BS/exaggerations accumulates and if nobody responds, we have a forum filled with rubbish like "33% of the time my phone is laggy". So, in part, we need to tell them to prove their claims, or STFU, because otherwise, they enforce each other, reduce morale here, and cause other people to exaggerate minor problems in their mind, and on the forum.
Oh here we go, yet another thread to ***** around Thought we had enough of them?
If you are not happy with your "product" sell it move on and enjoy the life. Simple. As you definitely wont be loosing money on SGS.
Have always worked for me.
Cheers
Vlad
Now is a good time for Luecke's laws...
Luecke's first law
Those who are dissatisfied will always strive to exaggerate minor device problems in technical forums.
Luecke's second law
When making technical comparisons between devices in arguments, dissatisfied users will compare to devices based on company reputation alone, and will totally ignore fixed problems with that device.
dovla_sa said:
Oh here we go, yet another thread to ***** around Thought we had enough of them?
If you are not happy with your "product" sell it move on and enjoy the life. Simple. As you definitely wont be loosing money on SGS.
Have always worked for me.
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As I said once again, not everyone can just "sell on", and I disagree you "definitely wont lose money"... how not?
The 8Gb SGS was £450 on launch here, if I were to sell now I probably wouldn't even get £300 for it - that's depreciation whichever way you wrap it up - unless of course you bought it second hand to begin with.
I agree in some ways that there are some childish rants in here. I have myself been criticial of the SGS, but my "rants" were detailed and constructive. In some ways, some of the replies I got which were defending the SGS were actually more childish than my constructive criticism, so its not the one sided affair that threads like this portray.
Incidentally, I get the impression that some people simply don't like hearing any criticism of their beloved phone. This is "fanboy" behaviour. Most level headed people would admit that the phone has some relatively major problems, and to say otherwise is burying your head in the sand. I've said it before, it comes down to how heavily you use the phone, and what your past experiences / expectations are.
I'll be honest, I've come close at times to selling the SGS. By xmas there will be a number of phones I would swap with quite happily for one reason or another, but its the phone I've got, and the idea of losing a load of money selling it does not sit easy with me no matter how many faults it might have.
To be fair, thanks to this forum I've actually managed to tweak the phone and get it to a standard which is pretty much more than acceptable, but it has taken me lots of time, and it has taken developers on here lots of time to produce fixes for some of the problems. If it time is money, then the SGS has been by far the most expensive mobile phone I've yet owned!
Wow, the OP is pure hypocrisy.
But I've seen one thing. Most of us hate apple fan boys, but it looks like xda is full of SGS fan boys too.
The point is, the SGS does have problems because of buggy software. No one knows when official fixes are coming out. So for some people, its better to sell, make Samsung look like idiots, and walk. Samsung do deserve to look like fools. Their QA dept. is just royally screwed. Its just sad how great HW is killed by crap SW.
If people wanna rant, then let them. Most of the time the rants are true, but maybe quantitatively exaggerated, example 50% of the time lagging. It nevertheless brings to light real problems of the SGS's SW.
Many people do rant over and over again in every tread. It kind of boring to read same thing over and over again from same people. If they stayed in this tread it would be 30-40% less post in every tread and it would be nice and more correct.
Sent from my GT-I9000 using XDA App
asicman said:
Wow, the OP is pure hypocrisy.
But I've seen one thing. Most of us hate apple fan boys, but it looks like xda is full of SGS fan boys too.
The point is, the SGS does have problems because of buggy software. No one knows when official fixes are coming out. So for some people, its better to sell, make Samsung look like idiots, and walk. Samsung do deserve to look like fools. Their QA dept. is just royally screwed. Its just sad how great HW is killed by crap SW.
If people wanna rant, then let them. Most of the time the rants are true, but maybe quantitatively exaggerated, example 50% of the time lagging. It nevertheless brings to light real problems of the SGS's SW.
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Awesome post! Thank you. The SGS fanboys are just as annoying as the Apple ones.
Chill, it's just a phone.
Sent from my GT-I9000 using XDA App
While I've been using Linux as my main OS since 1997, not all my friends have. I've fixed the lag issue. I wouldn't trust my friends to realize the root cause of the lag problem and then find a fix. They would think the product is bad. And it is. What the hell kind of product has to be jailbroken to correct bad engineering? I'm not talking of too-restrictive-engineering (like App Store), but straight-out bad engineering. After a few days of use and few tens of applications (which is well within normal and encouraged use of a flagship product, non?), lagging becomes terrible. Applying a lag fix results in a roughly ten-fold increase in effective IOPS.
Anyhow, I cannot fix the GPS issue. It has to be done in firmware. I got this phone in JU-FREAKIN'-LY and Samsung STILL haven't fixed this issue. And I ain't complaining about lack of Froyo.
I'M COMPLAINING ABOUT A LACK OF BASIC BUGFIXES!
Oh, and that the slow, overengineered, proprietary Kies application crashes whenever I try to install whatever firmware update they just posted. They were three months late in posting fixes. And now their update procedure doesn't work. Adding insult to injury is not a good idea. What the hell kinda management will let such products out the door - both the 2.1 firmware for the SGS and the now-broken Kies?
Sorry I had to yell at you. I hope you misunderstood because you've listened to too much awesome rock'n'roll music and that has fried your ears.
My phone got faster after lagfix on 2.1 and 2.2, but i never had any big lag that the wieners here have.
I also have an iphone and can compare them. Iphone do lag sometimes to. Sometimes it just freezing. Sometimes it crash. I can say the sgs is better on everything.
The gps is much better.
Better screen.
.....
....
Sent from my GT-I9000 using XDA App
For me, who had a htc diamond and then an iphone 3g... GPS is amazing in the SGS lol
Fanboyism is never good.
Samsung shouldnt have made promise
that they can't keep. Thats not professional.
However, apple fanboys are the worst.
Steve Jobs has become like a religion.
I have used the SGS for 2 months and I am on stock firmware with voodoo lagfix. I don't know why people are complaining about buggy firmware. The firmware is NOT buggy. I never have crashes or major issues with core software components. The only issue is the lag but this can be fixed (i am using voodoo and this fix has eliminates most lag).
As for GPS, I did not encountered any issues with it with most navigation software. Some times accuracy may not be perfectly accurate but is still within tolerance.
Froyo may bring more goodies, but even as it is now, the Galaxy is near perfect. I think this phone will still come out on top in any pro-con list with other phones.
whats is the big deal.. every phone has bugs.. I had an I phone3g and once it was loaded with apps it would hang up from time to time and lag.. the same with the blackberry bold 2nd gen that I had it would lag all over once it had alot of apps... HTC's phones are the same way.. This is what can happens once the OS's on smart phones becomes complex.. its not just the Samsung S..
I'm running JPK with no lag fix.. (no need for it with JPK) and alot of people I have showed the phone too can't get over how fast it is.. these are people with Iphones and Blackberrys.
TriC_101 said:
whats is the big deal.. every phone has bugs.........
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The big deal is Samsungs ignorance or incompetence to make a bug fix. I bought my SGS late june, and still no GPS fix from Samsung.
I can live with a laggy and erratic GPS, but I can not live with a GPS who sometimes are running in the parallel streets and tries to guide me back to the street I am actually driving for the moment.
Edit:
My SGS is in for service for 3. time now. If the GPS is not working when it returns, it will be "3 Strikes Out" and my money back and Samsung's ignorance or incompetence has saved me my money.
TriC_101 said:
whats is the big deal.. every phone has bugs..
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Ah, because every phone has bugs we have to shut down the mouth and say nothing?
If an iPhone 4 has bugs we have to say that, if an HTC has bugs we have to say that.
Nobody is saying don't say anything.. But what is getting annoying:
People posting dedicated threads containing the bugs which annoy them, instead of posting to the threads already discussing the separate bugs. Strangely, they aren't marked as dupes...
The constant exaggerations and lies. Rather than have an honest debate, many are choosing to heavily exaggerate/lie about their problems. Rather than have an honest debate, many people are also trying to close debate with BS such as "the gps problems ARE HARDWARE, end of story!", or use fake statistics such as "this phone is unusable 66% of the time it's so laggy". The other side isn't perfect either though, and some are saying "the GPS is perfect, but they wont post tracks".
The lack of proof. People are getting away with inventing claims too easily. ON BOTH SIDES. People are accepting "it's detailed in another thread" as evidence, whilst in many cases, it isn't actually PROVEN in any other thread, or the "proof" has flaws .
People are getting called fanboy's when they question a claim. This shouldn't happen
People who are dissatisfied need to patting their fellow whingers on the back for creating threads and venting.
We need more people to question what is said, and just because something IS said, to not allow them to be called a fanboy. That's the problem. There's a lot of BS on both sides, and not enough questioning.
No external linking is allowed?! How am I going to prove this? Let's be manaul:
My endomondo account 225326 has workouts using both a Nokia n82 (before July) and Samsung Galaxy S (starting in july). The Nokia workouts rarely had GPS issues aside from inaccuracy when running close to larger buildings. I do all the time with my Samsung Galaxy S, it will only have sporadic locks. It is useless for tracking workouts, it only works as a glorified stopwatch. Google Maps is close to unusable, especially when outside urban areas where there's enough base stations to triangulate with fair accuracy.
If you turn off the radio assist thing, you'll experience exactly how reliable the GPS is. I dare you to try!
why don't we do the same thing like the guys wil LG Optimus did? they posted questions all over their Facebook site and Twitter.... how about a group effort to do the same?
We've done that in the past with various phones. Samsung/Sprint just don't seem to care.
othan1 said:
We've done that in the past with various phones. Samsung/Sprint just don't seem to care.
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Well let's do it again. These phones are Samsung's best sellers. We should be able to give them a run for their money. I didn't pay 500$ for an antiquity(YES i bought it).
apatcas said:
Well let's do it again. These phones are Samsung's best sellers. We should be able to give them a run for their money. I didn't pay 500$ for an antiquity(YES i bought it).
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Bought mine too - but it really didn't get anything solved for the 1.5 Hero kernel source - they still released it on their own schedule.
you know im just impressed that this worked for LG and when i even suggest this here everyone just gives the **** up... i mean really? do you think it will hurt our chances to get an update? people are so used to taking **** and just eating it up.
nothing in this world will just coincidently land in your lap.
here's the link... http://www.facebook.com/SamsungGalaxyS
I asked. didn't hurt me to type. then again i actually fought for a lot of stuff in life.
Its not about eating he piles of utter bs they feed us with a snow shovel, its the simple fact that they will release it on their own internal schedule and unless your giving the project manager head under his desk 9-5 then the ammount you ***** about the update matters to them about as much as one of their 8 year old production line workers complaining that they are hungry or just lost a finger in a machine. Complain all you want, they have their cash now and they can do as they please. Now wether or not what they do is a good business decision for keeping and maintaining a happy customer base is a totally different situation. In all actuality the people on this and other SGS boards are in the minority, just audible enough to cause a fuss and make them release a generic statement that all public companies would that won't effect stock prices. The other 70% of customers couldn't give two air ****s what 2.2 is or what the hell kernel or source actually mean othe than popcorn and original copy.
Now as far as it working for LG. You show m where they said "no you can't have it" and then said "ok well you *****ed and threatend law suits enough here it is" I may believe that they actually released it based on consumer pressure and demands, other wise they did the same thing every company does. Develop a product, change their mind 7 times a week, finally get something that is "ok" but in all reality is mediocre because of the politics involved internally, test it, fix it, lather, rinse, repeat as necessary, release to the customer and in the process shut the people up who are *****ing and won't be happy even when its done because someones $15 dollar sub standard blue tooth headset won't pair or an app in the market that used to work fine fcs now.
/rant
Sent from my SPH-D700 using XDA App
Like I've said before: Sprint has people deliberately "leak" updates to quiet down the tech crowd by throwing them a bone now and again. We also do their beta testing for them on a large scale. Do you think that Sprint engineers don't comb these boards for good ideas?
Sent from hell...
Top Nurse said:
Like I've said before: Sprint has people deliberately "leak" updates to quiet down the tech crowd by throwing them a bone now and again. We also do their beta testing for them on a large scale. Do you think that Sprint engineers don't comb these boards for good ideas?
Sent from hell...
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Click to collapse
Ofcourse they do,thats buisness...And the real reason 2.2/2.2.1 didnt come out sooner,work really didnt start till about a month and a half ago,and there is still no real rush.Have you noticed how many EVO commercials are on tv now,and pretty much no more epic commercials.Its because they need to sell as many of those phones as possible for reasons unknown.But there is a big push to sell those phones.Yes they held back on 2.2 to patch some things in 2.2.1,mostly root,but that was like 3 days extra work at most.
Sent from my SPH-D700 using XDA App
SamsungMobileUS: Seeking To Defuse Tensions, Samsung Opens Dialogue With XDA-Dev Forum - http://ow.ly/3X2cL @SamsungJohn
Sent from my non-rooted, stock eclair Epic.
I'd say the rants of people saying they're never going Samsung again seems to be paying off?
XtaC318 said:
I'd say the rants of people saying they're never going Samsung again seems to be paying off?
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No pay day yet. This is Sammy's way of confessing they have been trying to do it their way instead of please the customer for too long.
It still remains to be seen what they actually DO about it.
We all know what pathway good intentions paved =]
The bottom line is until sammy gets the carriers in line, and froyo gets released before its 1st birthday! People will rant with good reason. Btw gingerbread has been out for like 3 months! We have a top of the line device running an os from 2009. Honestly I love the hardware but I can't handle this bad os support.
Sent from my SPH-D700 using Tapatalk
Whoever even buys another Samsung flagship phone with the belief that they learned their lesson deserves what they are going to get and shouldn't complain anymore. If you haven't realized what their intent is, which is maximum profit with the least effort, while actually making it seem like they kind of care with PR rep's that promise things that they cant' actually commit to. INB4C
My friend asked me what phone he should buy, and looked at the Galaxy S2 and the Motorola Atrix. It was a no brainer which phone was the winner. Go Atrix! Pre-ordered and waiting! He was waiting for a nice dual core phone, but after the mess he has heard from me with Samsung, he said he definitely doesn't want to go through the same thing. To be honest, this crap is making me sick to my stomach just talking about anymore, cause we've all been crapped on, and it doesn't feel nice.
I'm not surprised in the least that Samsung would think that this meaningless gesture would diffuse this issue, but I'm honestly SHOCKED that "Xda leaders" would put any thought into this. I suspect they're making money off this, somehow.
This site has lost its way badly.
At least it's a start and shows Samsung at least recognizes they've pissed off some people. It's better than what they've been doing which has been a whole lot of nothing.
re: XDA profiting... maybe request some transparency on the issue??? Besides, I thought they were in bed with HTC, like Sprint...? (hehehehe )
Y'all getting played ... Pay attention.
Sent from my SPH-D700 using XDA App
enlighten us on how were being played... I love a good conspiracy theory...
I HEARD... Samsung sent John to distract attention from the fact that they are currently in hostage negotiations with Sprint, the suitcase full of cash is in transit, and Noobnl has the code to unlock it, but he refuses to share it with anyone because he only cares about glory, so he is meeting John at sxsw to listen to crappy emo music and make the handoff. And THEN Sprint will begin work on adding SprintID and a new, improved, constant Nascar streaming app, which can in no way be turned off. Oh, and HTC assassins are waiting there to shoot Noob so that they can still claim that the EVO is the flagship phone, and artificially make supply of the phone backordered to give the impression to the common consumer that it is not a giant POS. Did I miss anything?
I've never owned a Samsung phone before the Epic. It is my first and MY LAST. HEAR ME SAMSUNG? YOU BLEW IT.
ungovernable1977 said:
enlighten us on how were being played... I love a good conspiracy theory...
I HEARD... Samsung sent John to distract attention from the fact that they are currently in hostage negotiations with Sprint, the suitcase full of cash is in transit, and Noobnl has the code to unlock it, but he refuses to share it with anyone because he only cares about glory, so he is meeting John at sxsw to listen to crappy emo music and make the handoff. And THEN Sprint will begin work on adding SprintID and a new, improved, constant Nascar streaming app, which can in no way be turned off. Oh, and HTC assassins are waiting there to shoot Noob so that they can still claim that the EVO is the flagship phone, and artificially make supply of the phone backordered to give the impression to the common consumer that it is not a giant POS. Did I miss anything?
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Careful....there's many a self-demonstrated poster in these forums that will actually, seriously, believe that too. *g*
Here's to hoping open exchange of dialogue will soon become exchange of sources and binaries!
Honestly, this was my first Samsung phone in about ten years is so far, it's my last.
It's not the lack of Froyo, this is just a simple annoyance. What killed it is GPS that works like crap, barely functioning accelorometer, retarded hardcoded GPS accuracy refusal to do anything about these two issues. I have a bad feeling that the last bug isn't a bug at all, but an attempt to cover up poorly functioning GPS on this phone. If I was Colbert, I'd wag my finger at them.
Sent from my PC36100 using Tapatalk
and.... how does this help me???
DiGi760 said:
Do they sell the car docks now? I've seen them on Sammy's web page since launch, but I have been unable to find a single place where it is for sale.
And you do know that the Epic isn't "a year fukin old" yet, don't you? It was announced in June and launched at the end of August which makes it only 6 months old for consumers.
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2.2 - year old by now.
ungovernable1977 said:
enlighten us on how were being played... I love a good conspiracy theory...
I HEARD... Samsung sent John to distract attention from the fact that they are currently in hostage negotiations with Sprint, the suitcase full of cash is in transit, and Noobnl has the code to unlock it, but he refuses to share it with anyone because he only cares about glory, so he is meeting John at sxsw to listen to crappy emo music and make the handoff. And THEN Sprint will begin work on adding SprintID and a new, improved, constant Nascar streaming app, which can in no way be turned off. Oh, and HTC assassins are waiting there to shoot Noob so that they can still claim that the EVO is the flagship phone, and artificially make supply of the phone backordered to give the impression to the common consumer that it is not a giant POS. Did I miss anything?
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I will buy that for a dollar....LOL
Sent from DEEZ
Any Twitter/FB spammers reading??? Can you confirm this yourself... another conspiracy... oh my!
http://forum.xda-developers.com/showthread.php?t=955776
would be funny if it were true... and then SJ does a little dance 'hey! look over here!' hehehe...
im just finding this all funny at this point...
Hi I'm samsungjohn, just wanted to let you guys know that I'm just using this pr to gain rank within the amsung corporation. I figured if I was able to convince everyone to stick with samsung and to keep buying samsung, that I will be soon promoted. In reality I am jus doing this for a job. I don't even own a samsung phone. I own an LG, but thank you for listening to me and allowing me to pull your strings....Public Actions speak louder than words....oh and by the way. The Truth Is What You Make It, and Who You get To Believe In It.
No worries I'm just poking fun at this all. If people have gotten offended by it then the truth lies within the offended. Lol
now if Samsung were to really/officially be changing fo the people they would skip over froyo and be the first to update every galaxy s series to gingerbread. Or at least get froyo out and gingerbread soon after.
And powers at be, feel free to delete or modify this if you like. I've already gotten past the point of anger, and this whole samsung update bs is just a joke to me now. Samsung makes great dumb phones but a smart phone is just isn't worth it.
Too late, too slow, too little.
Samsung unfortunately is still working on the feature-phone timelines. What they (and most other android phone makers, with the possible exception of HTC) seem to not quite understand is that these smartphones are true computers now, and need to be treated as such. The OS is an integral part of phone, perhaps the most important part, and people will not tolerate a company that refuses to update an OS that both has critical bugs (and yes, the GPS bug is a CRITICAL bug), and appears incapable of utilizing the hardware it's surrounded by. It's like Microsoft refusing to repair a Windows bug that kept all printers only printing in black and white. It's almost worse that the hardware is so good, and is being crippled by a poorly customized OS (like tantalus, nearby but unreachable relief is far worse than no possibility of relief at all).
It's going to take a really big step to mollify those that have been burned by this generation of samsung's smartphones. Samsung, if your listening. You've pissed off many of your most important phone buyers. These are the people who less tech-savvy people ask for advice on phones, and for every 1 XDA member offended by your apparent lack of desire to properly support your equipment, you probably lose at least 10 referral sales to companies like HTC.
My recommendation, at least open the source code for the devs to look at, and if you're having software quality problems (and that's the reason you can't get froyo out the door), invite some of the best devs to take a look at the proprietary modules that you're having problems with. Work with the community and you may maintain some degree of support for your next generation of phones. But keep trying to astroturf them, or worse yet, pull a Behold 2 on them, and watch out as your current market lead could easily change next generation.
The title pretty much says it all. After a few failed interactions with SamsungJohn; by failed I mean asking legitimate questions and receiving no real answers. Being left with the feeling of corporate glad-handing. I am wondering if anyone has received useful information from him.
twolostminds said:
The title pretty much says it all. After a few failed interactions with SamsungJohn; by failed I mean asking legitimate questions and receiving no real answers. Being left with the feeling of corporate glad-handing. I am wondering if anyone has received useful information from him.
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He did his job which is pr related. He came here to calm the storm that was brewing with xda members attacking the social networks for lack of support which boils down to he did nothing for us. A few brief conversations we had I don't think he knew much about development
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It's too late for Samsung... they will lose a huge amount of customers in the upcoming months...
Did you see their Q1 results? It's already happening...
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Xerloq said:
Did you see their Q1 results? It's already happening...
Sent from my SPH-D700 using XDA App
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That's economy not revenge. Us here at xda that care about getting timely updates are a really small % last year they sold the most android phones. They have the same goal this year. I think why they have slipped so far this year is they haven't released any cool phones yet ex... nexus s 4g not only that they still have 3 more quarters.
Sent from my SPH-D700 using XDA App
jbadboy2007 said:
That's economy not revenge. Us here at xda that care about getting timely updates are a really small % last year they sold the most android phones. They have the same goal this year. I think why they have slipped so far this year is they haven't released any cool phones yet ex... nexus s 4g not only that they still have 3 more quarters.
Sent from my SPH-D700 using XDA App
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I agree with badboy on this one, combination of economy and lack of phone releases caused the single quarter drop.
As for my original question, i am trying to be an optimist and am hoping to find at least a few people that SamsungJohn helped.
Probably nobody. The questions they were forcing people to ask were more like, "What is the CEO's favorite pony color?" instead of the meat people were wanting here.
Why is everyone fed up with Samsung? They've given us FroYo and amazing hardware (we were top for quite awhile), only surpassed by dual core processors...
I'm glad with the support I've received and with the devs here no one should be complaining.
All the cool kids are doing it. Besides, if no one slams Samsung every 5 minutes we'd all look pretty stupid standing around holding pitchforks and burning brooms.
Personally I've never had any issue with Samsungs support. Releasing 2.2 within 6 months of release seemed pretty fast to me... and exactly what they said they would do (<6 months into a 24 month expected lifespan IS 'soon'). I have never had any unusual or abnormal deficiencies from the phone in any way.
Samsungs problems aren't with phones right now its the other stuff like LCD tvs. Updates have nothing to do with it even Apple seems to be falling a little(with there giant line of BS) so its probably more economy based
Superbovine said:
All the cool kids are doing it. Besides, if no one slams Samsung every 5 minutes we'd all look pretty stupid standing around holding pitchforks and burning brooms.
Personally I've never had any issue with Samsungs support. Releasing 2.2 within 6 months of release seemed pretty fast to me... and exactly what they said they would do (<6 months into a 24 month expected lifespan IS 'soon'). I have never had any unusual or abnormal deficiencies from the phone in any way.
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Samsung is only required to support their product for 6 months minimum, which means they didn't even have to release Froyo in the first place. And from my understanding, Samsung isn't the only manufacturer that has problems releasing updates.
Wait. How'd we get so far off topic? I thought we were talking about SamsungJohn, not Samsung.
Superbovine said:
All the cool kids are doing it. Besides, if no one slams Samsung every 5 minutes we'd all look pretty stupid standing around holding pitchforks and burning brooms.
Personally I've never had any issue with Samsungs support. Releasing 2.2 within 6 months of release seemed pretty fast to me... and exactly what they said they would do (<6 months into a 24 month expected lifespan IS 'soon'). I have never had any unusual or abnormal deficiencies from the phone in any way.
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I'd appreciated not being lumped in as a "basher". I have a legitimate complaint about not receiving feedback and resolution to my issues.
I purchased my phone back in September, in the almost 7 months I have owned this phone some of the issues have been fixed others have been ignored.
I have sent 3 emails since September to Samsung Customer Service and Technical support, none of them were answered. I called Samsung and was promised a call back that never came. SamsungJohn comes around and asks us for a bugs/issues list. He asked me to upload mine to google docs then never addressed any of the issues. He told me he worked directly with R&D yet could provide no information on upcoming bug fixes, could not even answer questions like "is the R&D team aware of or working on xxxx bug?"
I'm not a "basher", I am asking if anyone has received any help from SamsungJohn.
EDIT: twolostminds: both of my posts were directed at overstews comment about everyone being sore, neither were directed at your post, just to be clear.
Well like I said, I personally don't feel they did anything wrong regarding the updates, it is about typical for any product support. I think somebodies HTC got a super fast update and it got everyones panties in a wad.
If anything were to dissuade me from buying another Samsung, it would be the crappy attitude of the owner community online.... but I would really have to actually read the whine threads a bit more carefully before that ever happened.
Let me chime in here for a minute. I'm disappointed in this as well. What upset me was the fact that SamsungJohn was wanting to build an ongoing "partnership" with the people at XDA. To the best of my knowledge he is no longer around and there is no explanation as to whats going on.
I feel your frustration as I was made promises that never happened. I had received a PM from SamsungJohn asking for my contact information. I never expected to actually hear from him but I did. I was basically told that Samsung wants to help foster the development we are doing here and would like to help in any way they could. I'm sure I'm not the only one he contacted as they were reaching out to the developers in general. I was asked not to discuss the contents of the conversation so I won't. I was told that I could express Samsungs desire to make things right. I was told that if I needed anything to let him know and he would do what he could to get us what we needed in order to keep the development moving forward. I was aloud to say that much. He was supposed to contact me again to possibly set something Autism related up. I never heard back from him. I have made a few attempts to contact him and have not received anything in return.
When I spoke with him he seemed like a really nice guy and I think he really did want to help. I don't think any of this is his fault. I think the powers that be just decided to go in a different direction. I don't know anything other than what I heard directly from him. I never got the sense that he was stringing us along and I know for a fact that he was reading my blog.
My opinion is that things for whatever reason just didn't work out. I don't blame him for that it was probably completely out of his control. It would be nice to hear from someone in the "know" as to the status of the situation. I think it could have been handled better and with more transparency but it is was it is. I don't think anyone is to blame least of all SamsungJohn himself. I still hope to hear from him as I would love to partner with Samsung on some Autism related things.
I do believe that he was being straight up with us and at the end of the day things were out of his control and he has a job to do.
Hope this helps.
jbadboy2007 said:
That's economy not revenge. Us here at xda that care about getting timely updates are a really small % last year they sold the most android phones. They have the same goal this year. I think why they have slipped so far this year is they haven't released any cool phones yet ex... nexus s 4g not only that they still have 3 more quarters.
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I disagree. The economy, overall, is up from this time last year. But Samsung's profits are down 4% QOQ and 42% YOY. Apple is up, Motorola up, HTC up... Tech everywhere is up.
Xerloq said:
Did you see their Q1 results? It's already happening...
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jbadboy2007 said:
That's economy not revenge. Us here at xda that care about getting timely updates are a really small % last year they sold the most android phones. They have the same goal this year. I think why they have slipped so far this year is they haven't released any cool phones yet ex... nexus s 4g not only that they still have 3 more quarters.
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im with zerloq on this one. did anyone see htc's q1 profit? they tripled it from the previous. you cant blame the economy for sammy but htc have record profits.
http://htcpedia.com/news/htc-triples-q1-profits.html
Hey John, if you read this just tell Samsung not to lock down their software and I'm sure you'll have a lot of repeat customers. You can also throw in that their devs aren't worth a damn and may want to consider outsourcing some of their work to a lot of the guys on these boards.
Personally I am not only disappointed and frustrated with both SamsungJohn and Samsung, but I feel used. He asked us as a community to help by creating list of issues and concerns. Many of us created very well thought out, detailed lists that included tremendous amounts of information including methods of recreating the issues. In exchange for our help they made vague promises of helping our community. SamsungJohn & Samsung took our hard work and information and promptly ignored us. I feel used.
well... at least you know now. I didnt really know what to think of it, but was hopeful. Oh well... corporations arent human... never will be.
For me, the Galaxy Note is dead in the water. I went through 4 units, the last being croaked by ICS, and it also had the eMMc bug. Onwards and upwards. Talk of the Note 10.1 and Note Mk2 seem interesting, but by the time they hit the streets in the UK, other manufactures might have something else to consider.
These devices are way too expensive to take risks with, and considering the now tarnished reputation of the Galaxy Note, its a once bitten, twice shy situation. Its a great shame, the Galaxy Note could have been iconic, but its not. The experience of owning one soon becomes a burden. Watching the Samsung ads on the telly just making you feel a complete fool while you wait for the next replacement to arrive, and then, its only to find its just as bad as the one you sent back. Then comes the acceptance this is about as good as its going to get, so you keep it. I had in my mind that it would be out of date anyway, within a year or less, I could flog it on eBay and get a better, faster, more reliable, more feature rich upgrade. Samsung wasn't going to let me have that luxury, they hit me with the Ice Cream Sandwich. Well I'm not going to repeat that part of the story here, but suffice to say ICS to me meant 'Instant Crippled Samsungnote'. That was it, I'm out, I'm not sacrificing any more of my life in a quest to get something that really doesn't exist, and that something, is a product free from major defects and faults.
Wallet not opening any-time soon
bigstarrynight said:
For me, the Galaxy Note is dead in the water. I went through 4 units, the last being croaked by ICS, and it also had the eMMc bug. Onwards and upwards. Talk of the Note 10.1 and Note Mk2 seem interesting, but by the time they hit the streets in the UK, other manufactures might have something else to consider.
These devices are way too expensive to take risks with, and considering the now tarnished reputation of the Galaxy Note, its a once bitten, twice shy situation. Its a great shame, the Galaxy Note could have been iconic, but its not. The experience of owning one soon becomes a burden. Watching the Samsung ads on the telly just making you feel a complete fool while you wait for the next replacement to arrive, and then, its only to find its just as bad as the one you sent back. Then comes the acceptance this is about as good as its going to get, so you keep it. I had in my mind that it would be out of date anyway, within a year or less, I could flog it on eBay and get a better, faster, more reliable, more feature rich upgrade. Samsung wasn't going to let me have that luxury, they hit me with the Ice Cream Sandwich. Well I'm not going to repeat that part of the story here, but suffice to say ICS to me meant 'Instant Crippled Samsungnote'. That was it, I'm out, I'm not sacrificing any more of my life in a quest to get something that really doesn't exist, and that something, is a product free from major defects and faults.
Wallet not opening any-time soon
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The second I find a phone just a big I'm jumping ship as well. I should have learned my lesson when I was getting crazy problems with the Samsung infuse. Note equally sucks
Sent from my GT-N7000
Good for you, mine is flying along with a great ROM and has never once faulted because I follow all instructions laid out.
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Atomix86 said:
Good for you, mine is flying along with a great ROM and has never once faulted because I follow all instructions laid out.
Sent via carrier pigeon
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Heh heh... same here! :good:
Dunno y so many ppl r whining about the note.... showus one phone which is without any problems... i ve been using note from dec never found a prob..... all the problems ppl stating a software related and can be rectified by using different kernels....
Because this phone is horrible. Its the exact same thing as the sky rocket, its just over sized and has a POS pen with no calibration. Its worthless. Ode to the Samsung boat
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KangKilla said:
Because this phone is horrible. Its the exact same thing as the sky rocket, its just over sized and has a POS pen with no calibration. Its worthless. Ode to the Samsung boat
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Last I checked, this was the international version forums. I am 100% stock and locked and have had no problems. Hell, even with an occasional L2_hsic reboot, it is still better than an iphone.
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kvsandeepreddy said:
Dunno y so many ppl r whining about the note.... showus one phone which is without any problems... i ve been using note from dec never found a prob..... all the problems ppl stating a software related and can be rectified by using different kernels....
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Exactly, other devices have problems that affect day-to-day use for crying out loud. That LG 3D phone suffers from ghost calling, where the owner of the phone doesn't know calls were coming through, the iPhone dropped calls if you held the damn thing in a particular way! WTF are people whining about, when even the oh so mighty Apple even have flaws in their products that can affect all users, not just those who hack the crap out of them.
For a normal user who doesn't tamper, they will probably never know there is a fault with the emmc in the Note, everything else is pretty much software and can be sorted relativity easy. And for those users if something goes wrong Sammy will fix it, replace the unit, which ever, not the half arsed attempt like apple did and gave owners a cover!
They didn't fix it, they literally just covered the problem up.
Rant done!
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Samsung has sold over 7 million Notes and it has been universally acknowledged as a huge success and Samsung are preparing to release a Note 2. Dead in the water? I think not.
RavenY2K3 said:
Exactly, other devices have problems that affect day-to-day use for crying out loud. That LG 3D phone suffers from ghost calling, where the owner of the phone doesn't know calls were coming through, the iPhone dropped calls if you held the damn thing in a particular way! WTF are people whining about, when even the oh so mighty Apple even have flaws in their products that can affect all users, not just those who hack the crap out of them.
For a normal user who doesn't tamper, they will probably never know there is a fault with the emmc in the Note, everything else is pretty much software and can be sorted relativity easy. And for those users if something goes wrong Sammy will fix it, replace the unit, which ever, not the half arsed attempt like apple did and gave owners a cover!
They didn't fix it, they literally just covered the problem up.
Rant done!
Sent from my GT-N7000 using Tapatalk 2
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Couldnt agree more !!
I have to say, of all the phone companies out there Samsung have always been my favourite, The build quality isnt as good as say..... HTC, but in terms of hardware ive never had a fault !
Samsung seem to be the only ''Developer Friendly'' company out there! Replacing bricks, no questions asked, Releasing Source code instantly (SGS3 code was released before the phone !)
it all boils down to the user, I wont judge you for not liking the Note, But no matter what you say, You will not stop me liking the Note
I love my Note (Phablet) !!
4 units and you still get the same "defects"?
i'd say it's a user error.
praetorius said:
4 units and you still get the same "defects"?
i'd say it's a user error.
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Really!! How so?
Completly agree.
I got a good offer to swap my note+200$ for a brand new s3 but I am holding because it is another Samsung Phone.
I still love the note because of big beautiful screen - nothing else.
Let's see what HTC comes with.
What is wrong with people....if there were so many problems in this smartphone it would never get such good critics or get sold a lot....so the problem is with 7million who are using it or just you who don't know what android is and what galaxy note can run under its hood...this is like BMW m3 ....stop whining and replace the inner parts to boost it up...
Rulinglionadi said:
What is wrong with people....if there were so many problems in this smartphone it would never get such good critics or get sold a lot....so the problem is with 7million who are using it or just you who don't know what android is and what galaxy note can run under its hood...this is like BMW m3 ....stop whining and replace the inner parts to boost it up...
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Do you have Note without borked eMMC, screen issues and half arse ICS?
No one is whining.
Boy124 said:
Do you have Note without borked eMMC, screen issues and half arse ICS?
No one is whining.
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Yup, running CM9...
Rulinglionadi said:
What is wrong with people....if there were so many problems in this smartphone it would never get such good critics or get sold a lot....so the problem is with 7million who are using it or just you who don't know what android is and what galaxy note can run under its hood...this is like BMW m3 ....stop whining and replace the inner parts to boost it up...
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I dare say there are lot of very satisfied customers, but that is no excuse to continue to sell defective units, which it appears there are. Also, it is not an excuse to ignore, or disadvantage the minority who do most certainly have problems with the product..
Read my profile. I do know about andoid and where it came from, and I do know what runs under the hood of the 'note. Apart from that, I don't understand your argument. I own a Mitsubishi Truck and I don't care what's under the hood, that's Mitsubishis responsibility, and that's what they are paid to do.
Just found a guy on twitter, a Barrister and Advocate, slightly pissed with samsung. It just made me smile a little.
Boy124 said:
Do you have Note without borked eMMC, screen issues and half arse ICS?
No one is whining.
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My Note is running Asylum (a CM9 build) ROM. I have had ZERO screen issues. Stock ICS isn't bad, Touchwiz definitely isn't my favorite framework, but the good thing about Android is you DO NOT have to keep it. The Note is by far my most favorite phone I've had (And I had an Iphone).
---------- Post added at 11:26 AM ---------- Previous post was at 11:24 AM ----------
bigstarrynight said:
I dare say there are lot of very satisfied customers, but that is no excuse to continue to sell defective units, which it appears there are. Also, it is not an excuse to ignore, or disadvantage the minority who do most certainly have problems with the product..
Read my profile. I do know about andoid and where it came from, and I do know what runs under the hood of the 'note. Apart from that, I don't understand your argument. I own a Mitsubishi Truck and I don't care what's under the hood, that's Mitsubishis responsibility, and that's what they are paid to do.
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You say you had FOUR Notes. Okay, what happened to EACH of them? Did you brick each one via the emmc bug? Did you NOT learn your lesson? Give me a break! If you don't want to use your Note anymore, just move on from the phone and move on from the XDA forum. I'm just saying....
Darfus said:
Yup, running CM9...
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Fantastic comeback
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