RMA - Nexus 4 Q&A, Help & Troubleshooting

Hi all how are Google at RMA?
It looks like the vibration unit is faulty on my phone. If i'm typing a text after a bit the haptic feedback stops working, when this happens the vibration stops all together, Turning the phone off and back on does not start it again (no vibration on startup)
Only way i can get it to work again is shake the phone.

Have you tried a factory reset? But Google's RMA is good, they order a new one for you on the same day.
Problem is, we don't know how fast it gets to you. Some people are taking about 10 days.
Sent from my Nexus 4 using xda premium

Yes i reset everything to stock. It worked great for about 14hrs and then when doing a text it stopped working again. Its like its got a loss connection, sometimes it works great and sometimes i have only got to type 1 letter and it stops.
I thought it might be a bug in the software, but as the phone does not vibrate on startup i guess that rules that out

Related

cyanogen 5.0.5.3 touch screen

is it normal that my touchscreen goes nuts sometimes? I find that sometimes (usually at night or first thing in the morning) my touchscreen on my n1 is inaccurate. I'll touch in the middle of the screen and it will click on something on the bottom of the screen. if I reboot my phone, the phone works great again.
yes its normal, its been posted here that even stock rom will get that problem now and then. Although mine has been random, not at a certain time.
Google is working on a software fix for it, and cyanogen 5053 (for my experience) has cut that problem to a minimum. I think ive experienced that problem 2 times since flashing. So a span of 3 weeks it happend twice. So i say its been pretty good.
And you dont need to reboot, just turn off the screen and turn it back on. Last i had a problem, i did that and it worked.
So as soon google fixes it im sure this board will be flooded with threads about it. And the devs are fast enough to implement it to their ROMS!
Are you holding it differently at those times? You mentioned at night or in the morning. Are you still in bed? I find I sometimes grip the phone is a way that my hand touches the edges of the screen. That throws off the touches and I've noticed it jumping down to a different icon at times. Just make sure your hand doesn't wrap around to the front of the screen.
My nexus one touchscreen will go nuts at times too. Locking the phone and unlocking does fix it though. I'm also 100% positive it has nothing to do with erroneous input from the way I'm holding it.
ya I was making sure that I wasn't holding it weird. hopefully Google makes a fix : )
p.s. thanks for the tip on turning off the screen rather than rebooting the device.
mine does this too but it seems that if I just put it to sleep and wipe it off it's back to normal
Sent from my HTC Dream G1 using the XDA mobile application powered by Tapatalk
Mine too does this w/ cyanogen 5053. sometimes it's so bad that i cannot even unlock the phone. I never noticed it this bad before on stock... but then again i only used stock for about two weeks before i rooted it.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk
I'm on a non modded phone and I get it every once in a while. Hit the power button and all is well.

Does your SGS ever turn itself off randomly?

Since I have got it (2 weeks ago) i have picked up my phone make a call, and on about 7-8 occasions, have noticed that the phone is turned off, and I can't get it to turn on. The only solution is to take out the battery and put it back in. Has anyone else experienced this. I have updated to JH2 firmware, but it still happens. I even got a new battery for the phone (Bell employee let me swap with another phone that was going back to samsung for gps issues), but the problem still happens once in awhile (like every 2 days, sometimes more sometimes less). Anyone have any ideas? thanks
More likely that it just "freezes" and you can't get it to react, then the solution is to take out and back in the battery - Sounds like a defective unit to me.
i think your phone was unable to wake? i have that problem previously where i can still call through my phone (using another phone) but there's no vibration / notifications of sorts.
i then realized i've been playing with SetCPU of late, long story short, i uninstalled the application, rebooted and all is fine since then.
good luck!
if it still persists, i'd do a reflash, wipe every bit of data available + formatting my SD cards. lol.
Adevem said:
i think your phone was unable to wake? i have that problem previously where i can still call through my phone (using another phone) but there's no vibration / notifications of sorts.
i then realized i've been playing with SetCPU of late, long story short, i uninstalled the application, rebooted and all is fine since then.
good luck!
if it still persists, i'd do a reflash, wipe every bit of data available + formatting my SD cards. lol.
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Click to collapse
So..are you saying that the phone is actually still 'on'...just the screen is not turning on?
yeee sort of. lol. but why it's unable to answer, yet able to receive calls. i have no idea. same goes for any kind of notification that wakes your screen (SMS, calls, alarm, etc.)
Next time it happens, i'll try calling the phone to see what happens...I dont wanna return it because I have a 'rare' phone that seems to have good gps and can enter recovery mode.
you should check bell to see if there working and have recovery mode i got my just recently the newer shipments are hopefully all working with recovery mode and good gps
Did you install any Lockscreen app or something similar? I´ve read about another guy who had similar problems with a not waking up device. And it was a lockscreen app that caused this.
Yeah, I agree with everyone. I had SetCPU on my device and it would shut off a bunch of times per day. After I unintalled it everything worked fine. Another trick you can try is when the phone "freezes" try to hold down the home key. You sould still get the task manager box.
My first SGS did this a lot. My second and third SGS have not done this. Conclusion: faulty.
Yep...
I'm with mine for more than three weeks now, and I've never managed to cause it to freeze/shut down. although yours considerable rare, You'd rather have a working device I presume...
TMReuffurth said:
Did you install any Lockscreen app or something similar? I´ve read about another guy who had similar problems with a not waking up device. And it was a lockscreen app that caused this.
Click to expand...
Click to collapse
No, i haven't installed any apps like that. Like i said, GPS works 'ok' on this phone and it enters recovery mode. Thats why I would hope its a software thing and can be fixed. I will go back to get an exchange today ONLY if they let me try it out 1st (recovery mode).
I've had this happen twice, both times I was charging the phone with the screen locked and the cable was accidentally violently jerked out, after that my phone wouldn't turn back on without a battery pull. It has not happened of it's own accord though.

sound stops working, please help...

I have had my desire he for a week now.
Though everything is fine, I'm having problems with the sound. It was working fine before but after a day or two it would randomly stop. After doing a hard reset to set factory defaults the sound would then work again.
Today the sound has stopped working again...
What is causing this? Could the phone be faulty or is it an app causing this?
The sound was working fine this morning but now there is no sound whatsoever.
All installed apps were previously used on my HTC desire & HTC hero and never did I receive any problems.
Anyone else had any similar problem or what may be causing this?
I need an answer soon guys. I just spoke to vodafone customer services regarding the sound problem. They are saying it's faulty and needs to be repaired.
However I'm sure it does not need to be repaired as doing a simple factory reset will fix the problem.
Could an app cause this issue and stop the sound working?
When I make a phone call, the loudspeaker works fine...
Why is loudspeakers/phone calls working for sound but system sounds/alarms/SMS/music or even videos have no sound.
If I was to do a reset it would then work again.
Anyone have any suggestions before I return the phone for repairs?
Taking the phone in for repairs is the last thing I wanna do.
I know this won't help, I have had issues when the Bluetooth dropped off while listening to Music (A2DP). At first I was re-booting the phone and the problem was solved, then I decided to switch off/on my Bluetooth device and phone connection and it worked okay. However on a couple of occasions the phone has mysteriously gone into "Silent Mode" and I have no idea what caused it?
This is most strange, does restarting your phone also fix the problem or do you always have to do a reset?
I've not heard of this problem before...
Does the sound stutter before it goes off and does the phone lag at all??
I really couldn't tell you but I thought I'd respond anyway before you take it for repair..
Also have you tried setting all sounds to zero and then back to max again...does that work??
Wonder if volume locker app would stop this, or at least it should tell you if the sound settings have changed and then revert them back....just a thought.
hello guys just to confirm you are not the only one with that problem out there... restarting the phone works for me though try that! but yes its definetley a bug i have also had the proximity problem, wifi doesnt work and heep of other stuff so ill be returning the handset in the next couple days!
either way good luck with yours!
rixsta said:
This is most strange, does restarting your phone also fix the problem or do you always have to do a reset?
I've not heard of this problem before...
Does the sound stutter before it goes off and does the phone lag at all??
I really couldn't tell you but I thought I'd respond anyway before you take it for repair..
Also have you tried setting all sounds to zero and then back to max again...does that work??
Wonder if volume locker app would stop this, or at least it should tell you if the sound settings have changed and then revert them back....just a thought.
Click to expand...
Click to collapse
Thanks for your reply. I had to do factory default twice on it to get the sound back.
Funny enough just now I held down the power button to restart the phone.
It then restarted and the sound is now working!
I do not know if it will stop working again or how long it will take for it to stop working again.
I will keep you all informed.
At the moment all I can say is the battery is terrible.
It was 75% this morning and now it's around 25% and it's only been around 2 hours...
Do you find the phone to be laggy??
rixsta said:
Do you find the phone to be laggy??
Click to expand...
Click to collapse
I did at first find it very laggy, especially when browsing through pictures, it was sluggish and would take ages to load the pictures.
Now, after enabling the USB Debugging setting, it was a smooth as butter.
Sound is still working! Battery is now 18% when it was 80% this morning!
And another person with the same problem.
I am helping my friend with his DHD and today he announced that his phone has a similar issue (and he says that the small speaker - for making calls - is working). He is on a stock rom, but his phone was originally from 3.
Do you know of any custom ROMs with sence which don't have this issue?
Do you think it would be a good idea to contact HTC about that - who tried?
Do you have fast reboot on? If you do try disablin that and do a restart of the phone. Maby that helps
flippy said:
Do you have fast reboot on? If you do try disablin that and do a restart of the phone. Maby that helps
Click to expand...
Click to collapse
Thanks for advice, but it didn't work . Even tried taking out the battery. Do you know if it's possible to monitor your hardware components in Android?

nexus not vibrating anymore

hi everyone sorry if it might be a repetitive issue but I've Googled it and nobody seemed to have my same problem. phone is not vibrating anymore. It was working fine on my desk I picked it up and I noticed that texting doesn't give me the haptic feedback anymore. went through all the settings nothing. I tried to switch from silence to vibration mode to make it vibrate. nothing. Downloaded apps of the kind (tap to vibrate) and it didn't work either. I don't see how the sensor or whatever it is got broken by standing still on my desk.? any suggestions? I've already has this problem with my old nexus 4 but it got solved by itself. This time is getting longer than usual without fixing itself..
Sent from my Nexus 4 using xda app-developers app
bellasahbella said:
hi everyone sorry if it might be a repetitive issue but I've Googled it and nobody seemed to have my same problem. phone is not vibrating anymore. It was working fine on my desk I picked it up and I noticed that texting doesn't give me the haptic feedback anymore. went through all the settings nothing. I tried to switch from silence to vibration mode to make it vibrate. nothing. Downloaded apps of the kind (tap to vibrate) and it didn't work either. I don't see how the sensor or whatever it is got broken by standing still on my desk.? any suggestions? I've already has this problem with my old nexus 4 but it got solved by itself. This time is getting longer than usual without fixing itself..
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
did you try rebooting?
yes twice
Sent from my Nexus 4 using xda app-developers app
Could it be an app you installed? especially as you mentioned it has happened before on your old n4.
The fact that you have to wait for it to fix itself is kinda worrying. I think your vibration motor could be dodgy. Could try ringing Google and see if they have any tips? If not you could RMA?
I am sorry for bumping old threads, but it seems like I have had exactly the same issue. It has happened to me 4 or 5 times. I've noticed that vibration disapears after some very intensive cpu activities that makes both cpu and battery significantly warmer than usual...for example doing nand backup and then restore another backup and after short period of time let's say performing a clean installation. Vibration "comes back" after a while. Sometimes it takes half an hour sometimies one or two hours.
This is a very annoying issue. I'd go directly to retailer, but it makes no sense in such circumstances. Mostly due to lazyness of our service guys here. They don't do any effort to reproduce the problem and won't do the thing if they see vibration working as it should. (I am pretty sure that even if I leave device with "sleeping" vibration it will "wake up" when the service guy boots the device.) I guess I am gonna have to wait until vibration dies for good.
Anyway
bellasahbella
Click to expand...
Click to collapse
can you please post how you solved your vibration issue. Did you get replacement or did vibration start to work again as it used to do before?
Follow these steps Fix Vibrate - Nexus 4

[Q] Verizon G2 buggy touch screen?

Is anyone else having issues with the touch screen triggering at different places when touched, or randomly knocking off the phone when you're not even touching the phone? I turned off my knockon feature, but I would see my notification bar be highlighted without me touching it. Just wondering if i'm the only one with this problem.
No issues at all.
Sent from my VS980 4G using XDA Premium 4 mobile app
I just picked mine up yesterday and have not had any problems with it.
I've had since launch and For the first time today I had a glitch. Touched a link in the browser and it clicked a link 3 links down. Clicked back button and it went back.tried to click the link again and it clicked several links down. I exited the browser and restarted.Clicked the link and it worked perfectly. The only time I've had an (issue?) At all.the phone is practically perfect in every way to me. My favorites smart phone and I've been phone jumping since the HTC touch Windows mobile
Sent from my VS980 4G using Tapatalk 4
I have had issues when typing, some times the letter is entered in like 3 tines. I have also had some other very strange issues but I still love this phone!
Sent from my VS980 4G
dru06 said:
I have had issues when typing, some times the letter is entered in like 3 tines. I have also had some other very strange issues but I still love this phone!
Sent from my VS980 4G
Click to expand...
Click to collapse
this glitch is kinda what happened with mine, and i confirmed what it was doing
in swiftkey, you know how tehre's the option to change the long press delay? well i was holding down that little bar to drag it down, and i noticed while holding it inplace, the numbers were going crazy..it was going up/donw/up/down incredibly fast, instead of just staying stationary..i was like, wtf? so i went to dev options, turned on show touch points and the trace so i could see the axis, and i noticed it was freaking out. holding my finger in place, it was as if it was moving around like crazy.
so i did a factory reset and flashed the clean verizon rom scott posted, and it hasn't done it since. no idea wtf was going on. i realized it was messing up bc my typing became really bad, and it would enter things i didn't type.
Touch Screen has a mind of its own - bad digitizer??
I woke up today to find my screen on, showing the lock screen which I found odd. Now most of the time the screen has a mind of its own where basically its like an invisible finger is randomly touching the screen at a frantic place. This opens up apps, moves icons around, calls people if the phone app manages to get opened, etc. After struggling to override the "invisible finger" I've done a reboot from the power menu, powered off from the power menu and left it off for 10 minutes before turning off and held down the power and volume down button to reboot. None of these methods fixed the problem0
Please note I did accept the Verizon update but was good on it for a day prior to this issue. I have installed minimal 3rd party apps and can't attribute the problem to starting right after installing something. I do use the Ghost 100 wireless charger but have been using this from day 1 without issues so I don't think that'a problem either. The Verizon store sold me this charger and although its not listed as being compatible on Verizon's website I have a feeling that's cause the phone is so new. The charger is WPC certified. Being that this problem is intermittent (happens way more often than not) I think it may be a software issue and I'm about to do a hard factory reset. If that doesn't work then I'm convinced its a hardware issue and probably a bad digitizer. I've been very gentle with the phone - haven't dropped it, no moisture or water exposure, not rooted, etc. I'll report back if the factory reset works. Anyone else having the same or a similar issue?
Super buggy lockscreen!!!
prophecy408 said:
Is anyone else having issues with the touch screen triggering at different places when touched, or randomly knocking off the phone when you're not even touching the phone? I turned off my knockon feature, but I would see my notification bar be highlighted without me touching it. Just wondering if i'm the only one with this problem.
Click to expand...
Click to collapse
You're not alone! My G2 has been driving me crazy the last couple of days when trying to use the lockscreen. It'll spaz out and either skip a connection of display a whole different pattern than I drew. It will also shut off the screen and reset the "wrong password" counter. I love this phone but this is super aggravating!
Hard reset didn't help at all. I went to a Verizon store and they exchanged for a new one and determined I had a hardware failure.

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