Nexus 4 Data problem - Nexus 4 Q&A, Help & Troubleshooting

Hey guys, I just got my nexus 4 yesterday and am having some problems with the data. I can connect to my wi-fi no problem but if I I try and connect to the the 3g-hspa network it won't connect. I can text and call with no problems and am with Fido. I am just wondering if anyone has a solution to this problem or has encountered something similar.
Thanks

Did you call your network? You might have to add in some apn stuff or something. Take it to a fido shop.

justins123456 said:
Hey guys, I just got my nexus 4 yesterday and am having some problems with the data. I can connect to my wi-fi no problem but if I I try and connect to the the 3g-hspa network it won't connect. I can text and call with no problems and am with Fido. I am just wondering if anyone has a solution to this problem or has encountered something similar.
Thanks
Click to expand...
Click to collapse
APN settings most likely. What network are you on? And what are your APN settings?
Sent from my SGH-I997 using xda app-developers app

I'm experiencing the same issue on Telus: when switching from wifi to a mobile network, the mobile network does not connect properly. Phone calls and texts work fine, but no data. My APN settings should be good: they auto populated, and are identical to the settings in my Galaxy Nexus which worked fine.
Toggling airplane mode on and off acts as a work around for now, letting it properly connect when the cell connection reestablishes. Which also points to I not being APN related.

Zeratul25 said:
I'm experiencing the same issue on Telus: when switching from wifi to a mobile network, the mobile network does not connect properly. Phone calls and texts work fine, but no data. My APN settings should be good: they auto populated, and are identical to the settings in my Galaxy Nexus which worked fine.
Toggling airplane mode on and off acts as a work around for now, letting it properly connect when the cell connection reestablishes. Which also points to I not being APN related.
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Click to collapse
a buddy of mine on straight talk had a similar problem. i had him delete the proxy and port.that fixed him up.

Related

Lost 3G Connection

This morning i found that my 3G connection was gone. It wasn't my operator, because when I restarted the SGS I got back connection.
Anyone else experienced the same?
Sent from my GT-I9000 using XDA App
If I turn off APN to use exclusively Wifi connection then I need to reboot the phone to return back to 3G connection.

No mobile data network when connected on 2g

Niall, here's one for you Samsung masters, updated to mango, via zoom. Used the force method by disconnecting WiFi. My problem is now I no longer can use my mobile data connection. On edge or 3g. Only hspda, which is a bit crap as most of the time I have a 3g connection. Anyone else had this problem? Thanks
Sent from my OMNIA7 using XDA Windows Phone 7 App
Hmm.. There is a reg hack to show a 3G data toggle in Settings which you could do and then disable 3G data that way. It is in the Samsung Tools app I think.
Sent from my OMNIA7 using XDA
Cheers for the help man, but disabling 3g connection won't help as 2g data connection doesn't work either. Phones just keeps sayinglost mobile data connection. Truly stumped on this one! Cheers again though
Sent from my OMNIA7 using XDA Windows Phone 7 App
Are you connected to wifi have notice even with mine that when wifi is on it keeps trying to seek a wifi connection and would not go through the 3G even if it could not get the connection turned off wifi then it was working fine again, but was having some other issues so I went ahead and did what I stated in another post and got the update the regular and have had no problems.
http://forum.xda-developers.com/showthread.php?t=1284186

G2 Verizon - Wifi Won't Connect

Has anyone had any issues connecting to Wifi networks on their G2s? I got the verizon version on Saturday and haven't been able to get the phone working on 2 different wifi networks. I can connect to the wifi network just fine, but I can't access the internet at all. I can confirm that other devices are able to connect no problem.
Curious if anyone has some thoughts on how to potentially fix this. If not, will be heading back to Verizon to get a new one. Thanks in advance for the help.
Re:No wifi Connect
au6768 said:
Has anyone had any issues connecting to Wifi networks on their G2s? I got the verizon version on Saturday and haven't been able to get the phone working on 2 different wifi networks. I can connect to the wifi network just fine, but I can't access the internet at all. I can confirm that other devices are able to connect no problem.
Curious if anyone has some thoughts on how to potentially fix this. If not, will be heading back to Verizon to get a new one. Thanks in advance for the help.
Click to expand...
Click to collapse
I have the AT&T G2 version , it will connect to any wireless router but the connection will last 5 seconds then no internet, this is totally unacceptable I upgraded from the G-Pro and may go back as that never had this issue, I did read LG had a similar problem with the Nexus 4 and Optimus G
Mine works fine. I have a VZW G2 and an ATT G2 connected on the same router. It connects to both G and N networks.
No issues with my Verizon G2.
au6768 said:
Has anyone had any issues connecting to Wifi networks on their G2s? I got the verizon version on Saturday and haven't been able to get the phone working on 2 different wifi networks. I can connect to the wifi network just fine, but I can't access the internet at all. I can confirm that other devices are able to connect no problem.
Curious if anyone has some thoughts on how to potentially fix this. If not, will be heading back to Verizon to get a new one. Thanks in advance for the help.
Click to expand...
Click to collapse
Did you try rebooting your router? I see this at home with the families iOS devices a lot, especially after heavy data traffic. I'll turn off the router for a couple hours or overnight and the next day all is well. Router is open, no encryption.
au6768 said:
Has anyone had any issues connecting to Wifi networks on their G2s? I got the verizon version on Saturday and haven't been able to get the phone working on 2 different wifi networks. I can connect to the wifi network just fine, but I can't access the internet at all. I can confirm that other devices are able to connect no problem.
Curious if anyone has some thoughts on how to potentially fix this. If not, will be heading back to Verizon to get a new one. Thanks in advance for the help.
Click to expand...
Click to collapse
I have the exact same problem. It will sometimes transfer some data using browsers, but nothing on facebook, pandora, or the play store it will say connection lost or not data connection.
My wife has the same phone and it works no problem and also the laptop. Must be a dud wifi radio or something like that. Mine is going back to the store tomorrow.
au6768 said:
Has anyone had any issues connecting to Wifi networks on their G2s? I got the verizon version on Saturday and haven't been able to get the phone working on 2 different wifi networks. I can connect to the wifi network just fine, but I can't access the internet at all. I can confirm that other devices are able to connect no problem.
Curious if anyone has some thoughts on how to potentially fix this. If not, will be heading back to Verizon to get a new one. Thanks in advance for the help.
Click to expand...
Click to collapse
Are you trying to use adblock by any chance? I was and it was causing the same issue you have. I uninstalled it and changed my proxy settings back to none and wifi is working great now.
Just received my LG G2 White brand new from T-Mobile about 2 hours ago. After many attempts to troubleshoot the issue it all failed. The problem is Wifi will connect to router and even work but after 30 seconds the connection goes down. The actual Wifi signal shows connected but no internet it gets stock. We tried resetting the phone and toggling with different features but still it did the same thing. T-Mobile is the worst they were trying to have me ship the phone back and leave me phone less for days. I complained and they are sending another one overnight but have charged me for the phone on my account. Mind you I've had months of bad service, after all I think I got a defective phone. I've read some other people having the same issue with other carriers. If I get another one with the same issue I'm jumping boat. If anyone knows of a work around let me know. I tried 2 different routers same issues connects then it randomly disconnects and stops downloading or transferring data.
Reset Phone - didn't work
Turned off mobile data - didn't work
Turned off wifi sleep - didn't work
I'm on Verizon. I have trouble with initial connection to wi-fi. It says obtaining IP address for a very long time. Even if I have a very strong signal. It takes about five minutes. It eventually connects and works fine. Then next time I try to connect to that router it works fine. It's only the first time I try to connect to a new router.
I just got this phone over the weekend and I was also having trouble connecting to my home wifi.
It would stay connected for 30 seconds or a couple of minutes then disconnect however the entire time the status under the Wi-Fi settings page says Connected even though I couldn't access the internet or the admin page of the router. Frustrating. If I turned off the mobile data, the wifi, the phone, the router, or some other unknown combination of events it would then reconnect again for another 30 seconds to a couple of minutes.
I called Verizon, they told me to take the phone back since I was within my 14 days. I did this and was optimistic. Then the new phone immediately experienced the same issue.
I did some more research, changed my router from 20 mhz channel width to auto 20/40 mhz. Not sure why it was set to just 20. I thought that would fix it. Nope.
I tried to set my phone to use a static IP, that didn't work either.
Then last night I tried the WPS Push Button option instead of using a password. This method worked and my phone stayed connected. I haven't had a chance to repeat my steps to verify it works again but wondering how other people are connecting, password, wps push button, wps pin? WPS is not my preferred option due to the security risks but just trying to track down what works and what doesn't.
I am able to connect at work just fine using a password.
I'm having a similar problem - my work network has no problem connecting while my home network almost never works with this phone (~25% of the time, other devices have no problem). Occasionally, resetting the phone or just turning on-and-off WiFi fixes the problem, but more often I just give up and use 4G. Anyway, if anyone finds a solution, please post! This is such a standard feature that should really work out of the box.
In case it helps, my home network uses "WPA/WPA2 PSK" security and my work connects to "802.1x EAP" security - also I'm not adverse to changing the security options if it fixes the problem.
Thanks! Nick
After reading more on this, I've decided this issue is router related not phone related.
I discovered my router reached end of life in April of this year is no longer receiving firmware updates. Newer versions of my router have received multiple updates since then.
I will be buying a new router. I report back on if it works.
I really don't think it is "router related" as all my other devices work as expected with my router. A new router may fix the problem, but I'm pretty sure the phone's WiFi is buggy and not the router..
Sent from my VS980 4G using XDA Premium 4 mobile app
In my situation it really appears to be how my router is handling the connection when I connect with a password since I can connect with limited security.
Does your router have a firmware update available for it? If so, have you applied it?
Received my new to me router yesterday with updated firmware as of 10/7/13.
My phone was connected for a few hours last night and I have not had any problems today. I'll report back if I start experiencing any issues but getting rid of my old, end of life router and replacing it with a newer router worked for me.
I did not buy a brand new router either. I went with a cradlepoint mbr95 which has been on the market for awhile and has already had a few firmware updates.
Check you wireless security settings
Had a similar issue to this and it seemingly was resolved when I moved the wireless router security over from WPA/WPA2 personal to WPA2 personal only. The phone found the WAP and connected right away. I tried to reproduce the behavior but alas I have not been able to do so. Perhaps this will help others.
hi guys
i found the problem
it happens just when you disable auto update in "settings>general>about phone>update center>software update>check automatically"

Wifi issues

Hey is anybody having wifi connection issues. I have tried at work and at home. My wifi will connect at a weak connection and withing 2 minutes it will disconnect and give me an error saying "poor connection". Good thing I have unlimited data otherwise I'd be screwed. I'm going to the store to exchange note 3's and see if they fixes the wifi problem.
I have the same exact issue
jmichaels1982 said:
I have the same exact issue
Click to expand...
Click to collapse
Go to setting, Wi-Fi, menu, advanced and turn off auto network switch
vtcats said:
Go to setting, Wi-Fi, menu, advanced and turn off auto network switch
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Click to collapse
My auto network switch came defaulted to off but this is still happening to me....
I clicked the auto-network box, but for some reason when I'm at home and using my home's WiFi both the 4G LTE AND WiFi icons show up. In my S3, it used to automatically switch to my known WiFi when I come home and switch automatically to 4G LTE when I walk outside of my WiFi router's range. How do I get it to do the same and display only one source of internet connection?
Well I called vzw technical support. They are sending me to the closest corporate store to exchange for another note 3. I hope this works. ....

Internet Unavailable, The Internet is unavailable with a Wifi Connection

Hey Guys,
Got my V20 yesterday. When I connect to my office Wifi, (Both 2GHz and 5GHz bands), it connects successfully but I then get a popup saying "Internet Unavailable - The internet is unavailable with a Wifi Connection <Connection_Name>"
Office ISP - Starhub Singapore
Home ISP - Singtel Singapore
Phone Model - H990ds
Note: Works fine with my home connection. On both frequencies.
Only thing I can think of is you need to sign in with your company Wi-Fi password. I get the same issues at my work Wi-Fi. Once I input the password everything connects fine.
Sent from my LG-H910 using Tapatalk
Dark Jedi said:
Only thing I can think of is you need to sign in with your company Wi-Fi password. I get the same issues at my work Wi-Fi. Once I input the password everything connects fine.
Sent from my LG-H910 using Tapatalk
Click to expand...
Click to collapse
There is no Company WiFi password We just need to connect to the network and that's about it.
Sorry I can't think of any other reason why it doesn't work then.
Sent from my LG-H910 using Tapatalk
Dark Jedi said:
Sorry I can't think of any other reason why it doesn't work then.
Sent from my LG-H910 using Tapatalk
Click to expand...
Click to collapse
Okay so I managed to solve this problem
For those who might face the same issue, these are the steps I took:
-> Forget WiFi network giving issues.
->Settings -> General -> Backup and Reset -> Reset Network Settings
->Restart the device
->Try connecting to the network again and Voila!
InsertDumbNick said:
Okay so I managed to solve this problem
For those who might face the same issue, these are the steps I took:
-> Forget WiFi network giving issues.
->Settings -> General -> Backup and Reset -> Reset Network Settings
->Restart the device
->Try connecting to the network again and Voila!
Click to expand...
Click to collapse
Sorry to bump such an old thread but I've tried all of this and it still disconnects from my home wi-fi regardless of what SSID I use. Any other ideas?
Internet unavailable
Hey
I'm having the "INTERNET UNAVAILABILE" issue. Plz help. Everyone else connects fine, with many different devices and computer. But Me?? I connect fast and easy to the Wifi but everytime the "Internet is unavailable". I've reset network settings and restarted my device and have followed every other trouble shooting that's recommended.. Still nothing. I've been using my data but its going FAST! Plz help!
**idk if it helps but I'm using an LG STYLO 3.
InsertDumbNick said:
Hey Guys,
Got my V20 yesterday. When I connect to my office Wifi, (Both 2GHz and 5GHz bands), it connects successfully but I then get a popup saying "Internet Unavailable - The internet is unavailable with a Wifi Connection <Connection_Name>"
Office ISP - Starhub Singapore
Home ISP - Singtel Singapore
Phone Model - H990ds
Note: Works fine with my home connection. On both frequencies.
Click to expand...
Click to collapse

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