Related
I have been having this problem for awhile and thought it would change based on different ROM and radios, but it doesn't.
Strangely I don't remember this happening right when I got the phone, but then again, I might not have noticed, or it might have started after I first reflashed (to the official 8525 update 2.15)
If I leave the phone in the default Auto band select mode, with any ROM and radio (although I never tried going back to the initial shipped one) I get almost every call dropped if I have a 3G signal. It also happens with data. I will be in a call and suddenly the sound both ways will cut out, I look at the phone and the 3G has changed to G. The call won't "end" until I press the end key, but there is no sound either way. The same thing will happen with data like if say I am streaming music. The icon will turn from 3G to G and then eventually reconnect.
If I set it on GSM only, this never (well almost, no dropped calls, but the icon will randomly flash to G now and then... maybe happened like twice) happens and no calls or data connections are dropped.
When I was in Africa I used an Areeba SIM and while the signal was only G (E in Accra, the capital of Ghana) most of the time, I never once had a dropped call.
My phone is in great condition, with a plastic case and what not, and has only been like, really lightly dropped (like fallen out of my pocket when changing or something, maybe a few inches) a couple times, but nothing remotely like bad.
I've noticed that if I set it to WCDMA only, I get only a few dropped calls and data and only if I lose service. Which led me to believe the problem was with switching from 3G to E/G.
I looked around on here and saw that a few other people had dropped calls as well, but can't help but wonder if this is a physical hardware problem or a network problem or a problem with the radio version.
What's weird is that I noticed it happens even in strong 3G areas (I'm in New Jersey) like Long Branch and New York City.
Any ideas?
This is a well documented problem. As you have discovered the solution is to use an application like Danielhererro's Bandswitch application (see commmgrpro) to force it to one band or another. The Hermes is set to constantly swap to strongest band - it does not do this well at all. Even within one room for example the signal can vary from one band being strongest to another. This is not a fault peculiar to your phone!!.
Mike
Hey,
Has anyone else had problems with their HD suddenly cutting of calls even though there is good network coverage? I can have 5 bars of network on the phone, receive a phonecall, talk for a while, then suddenly have the bars drop to 0 and the call being ended. It's getting really annoying at this point.
Also I think the speed of the surfing through network (gprs/edge/hsdpa) has slowed down; it feels as if it doesn't really establish a great connection with the network.
Please tell me you've had this problem and that it's a software issue that is fixable!
Its your 3g network that is dropping calls. I have same problem.
Go to settings, phone and then choose the band tab. Change network from Auto to GSM.
Solves all problems.
I have poor 3g in my home. At home I use gsm mode and when i go back out i switch to auto - 3g mode.
Or it might be because of an old SIM card. If you had yours for a couple of years for example, it might be time to ask for a new one.
i've actually had my sim card for ages, gonna try to order a new one and see if that solves it, thanks for the tip
Let us know!
got the HD and it droped calls all the time. My SIM-card was 5 years old. after changing it worked a lot better but not 100%. Solved that after disabling 3g (bad 3g rec at home), now it works as it should no more dropped calls.
You know.. it would be ideal to have an app that could be assigned to a button press that switches the 3g on and off without needing to go into settings all the time.
I don't use the 3g stuff all that often (mostly wifi) and gsm is fine for sending texts and making calls. Not so sire about mms though.
To be alle to switch it on and off would be ideal and could be used in conjunction with other software to schedule locations or times that would auto switch.
Anyone know of any thing?
i have got the same problem. I have sent my hd to manufacture on warranty. I still waiting on my phone, i let you know what is going on when it will be back to me.
P.S.
sorry about my english
Desperate
Hello to all,
I am having completly same issue with my touch hd.
Expierincing line drops, other side hear me badly or not at all. I tried to update radio roms to 1.09.25.35 and 1.10.25.25 , but ittis the same. Also tried updating ROM to DUTTY HD 1.7.,but it was the same. My network is MTS in Serbia.
Than, I changed finding netwotk to manual, and type of band to GSM (900+1800) UMTS (2100), same result . It looks that this helps a litlle, since I expierence less drops, but I am still unavliable sometimes. Also since my gsm card is 7 years old, I was adviced to change it what I did as well.
This brought even more results, but today, after 5 days of good work in one place (with good reception of 3G) I travell to another city, and you may guess, It started happen again.
All the way phone was loosing signal, calls were droping or even I was unable to make any calls as well.
I am so desperate, and will have to return it to a dealer, although it was my last option...
My was the same problem but it was fix
After I installed couples of upgrade my HD from HTC website and I recieved too many drop call so I uninstalled all the Hot fix . Now every work back to the normal way
Tried that as well, made 2 times hard reset, but no help.
Anyway I had only ine hotfix installed the one for keyboard lag.
I had imprssion in the begining that my problems started with new connection manager database (hotfix that was automaticly installed), but after hard reset everything repeated, so that was not the case....
Same problem here! Total nightmare, is there any possible fix for this or is it just poor quality gsm bits in the phone? Mine picks up such lower signal than any other phone ive had
Ryanmt said:
Same problem here! Total nightmare, is there any possible fix for this or is it just poor quality gsm bits in the phone? Mine picks up such lower signal than any other phone ive had
Click to expand...
Click to collapse
Ryanmt, It looks that GSM module sucks...Everything else is superb, but, after all this is a phone, isn't it?
I reversed to original ROM (403 WWE), and RADIO ROM (1.09.25.14), removed HardSPL, and now waiting for asome bright idea to try...
I give myself 7 days before waranty claim...
CORRECTION: I left mine HD for warantty today (11.02.), will report on...
Mine went back for warrenty also. Mine went back due to a faulty screen but i noted down it had major signal issues too.
Have you had any update?
I am still waiting for mine. Don't know how long usually takes. Any expiriences?
djurkash said:
I am still waiting for mine. Don't know how long usually takes. Any expiriences?
Click to expand...
Click to collapse
Im still waiting now is 24th day, but i had sent by carphonewarehouse next time i will send straitgh to htc because cpw is not good.
24 days !? OMG, I hope I won't be that luck. I gave mysef my HD directly to official distributor (same place wher I have bought it) here in Serbia, this is 5th day since I have left it...
HTC told me 5 days from when they receive it.
Sent mine away also
I was experiencing the same problems, even when I had signal it was impossible to call someone(not always but it happends sometimes) and for some reason my FM Radio wasn't working.. I'll try to keep you all informed, if it helped to sent it back to htc..
sounds like htc might be collecting a nice pile of phones with the same symptoms. I wonder if that will prompt them to release a fix of some sort
Hey guys,
This is actually my first post here but I do A LOT of reading on this forum.
I didn't quite find anything regarding my question (or at least a solid answer), however, so I've decided to post it up.
Has anyone else experienced a sudden loss of data from time to time out of nowhere?
I go from having Full Green 3G bars to grey bars out of the blue. I've heard the green bars is to let you know that you are connected to Google services but I am not able to access anything that uses data.
For instance, when I open up the browser, I receive an error telling me there is no network connection. When I open up anything else that uses a data connection, Market, News, etc, I receive the same error about there not being a connection.
This would make sense if I was moving and going in and out of service areas, but it happens when the phone is simply sitting on my desk and not moving at all. I usually use it to listen to Pandora while at work and have noticed that the songs cut in and out due to this sudden loss of a data connection.
I went from a Nexus One to the Nexus S and have never, not once, lost my full 3G bars in this same exact location. I personally believe its a software bug of some kind and have high hopes for it being fixed in the future. The N1 had similar issues when it first launched and Google / T-Mo were able to remedy that for the most part.
I am actually on my third Nexus S because the first two had some type of hardware issue; the first one's back button didn't work or light up and the second one had a blown ear speaker and would sound like a blown speaker in a car. As an early adopter, I expected this, so it didn't bother me in the least bit.
ALL of them did the same thing, so I know it is not just limited to my exact phone. This is definitely something with the Nexus S in general (or the current build of Gingerbread).
Can anyone shine some light on this situation? Thanks in advance and keep up the great work here guys!
---------------------------------------------------------------
UPDATE: Here are a few steps that I have taken in order to solve my sudden loss of data issue. I'm not guaranteeing this will work for you, but it has worked for me and a couple of users here on the forum.
Do the following:
Activate / Use the Sim Card that came with the phone (this is to ensure you are using the latest sim cards)
Make sure you have a 4G internet plan. (No t-zones, No web2go -- FULL internet only)
Call T-Mobile and have ask them to Reset your phone with their Towers
Here's a more technical explanation posted by Johoja:
1) Having network selection set to manual ( i.e selecting 302490 or TMOBILE) will result in No Service on a reboot. Solutions: - Have to cycle airplane mode to get it to pick up service (can be done with automatically tasker) - OR Use automatic network selection. (you can force wcdma only but that will reset the SMSC which is annoying if you go in and out of wind away/home areas and you want to roam.)
2) Being in a area with no service for extended periods of time 5+minutes(subway, basement, etc) will result in a dead baseband, meaning once you come into an area with service the phone will not reacquire signal, airplane mode will not work as the baseband is now crashed, cant maunally search for a network. Have to reboot to get signal. Solutions: -Use tasker to cycle airplane mode on and off when in no service areas i.e) search signal 4 minutes, airplane mode on 10 minutes. This will keep the baseband from crashing and possibly save battery. -Use NoBars to accomplish thesamething ( taskergivesyou a bitmore flexibilty of course but harder to use) http://www.appbrain.com/app/nobars-b...omdryer.nobars - Use airplane edit to avoid turning wifi/bt off when airplane mode is on. http://www.appbrain.com/app/airplane...kalti.airplane
3) WCDMA perferred does not work. - No solution
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=747f398a6c1bb2b9&hl=en&start=40:
I read one users response on a different thread regarding something similar to the issue that I am having.
They said T-Mobile told them to get a newer sim card and that this may remedy the problem. In my case, this has been the only constant in the 3 phones that I have been through. I have had the same sim card for about 3 years or so now.
I will try activating the sim card that came in the box with T-Mo to see if this remedies the problem. Since I'm at work right now I will have to try when I get home later.
Does anyone think this will have any affect what-so-ever?
The galaxy s phones when first released, all variants, had issues of signal dropping from full to zero bars while sitting in one place. I remember because there were YouTube videos of it All over and it was shortly after the apple antenna issue.
Not sure if or how it was ever resolved. But it seems that Samsung may just have this type of radio baseband performance if we see all these individual units doing this. I don't know maybe others can respond.
I have the same issue as the OP. I travel to the same location weekly with NEXUS ONE, signal never drops in the T-MO Country here locally, and streaming CNET POD CAST never a hiccup, however, with the new NEXUS S, I would lose DATA Connection only, while the 3G will show full signal. I had to reboot the phone to get the DATA back.
is it the S issue or 2.3 issue?
food for though....
If you have T-zones or Web2go or Phones 1st web, you will have problems
I had the same problem too, now I fixed the problem. The thing was that had the wrong data plan on the NS, i had my old web plan from my hd2 which seems like different from the one for the NS. I restarted my phone after 5 mins off and now i have my internet working beautifly. A T-Mobile rep said that it was an error in the system that made the phone think that that was the right plan for the NS for a few. A glitch you may say, but all you have to do is put the right data plan that all, easy. Hope this helped and have a wonderful holidays everyone.
Sent from my Nexus S using XDA App
this is happening to me too, last night for a little while and today for about hte last 4 hours can't get connection back. i have full white bars, with 3g icon but can't access anything
So I activated the new sim card last night and I'm still having the same problem. Albeit it doesn't happen as frequent, but it still does it nonetheless.
I will call T-mo again to verify my plan. I am on a 1500 Minute Family Plan which includes unlimited data and messages. I will see if they need to tweak something and let you guys know if this remedies the problem.
Ok, it seems like the issue has been resolved after I spoke to T-Mobile earlier today.
The rep on the phone verified that the data plan I was on was in fact the correct one. He said he was going to reset the signal from the towers to my phone to see if this would resolve the issue. He asked me to turn my phone off for about 15 seconds after we hung up.
Since then, I haven't seen the problem arise again so my guess is that it somehow fixed whatever was going on.
I'll let you guys know if this changes and the problem occurs again.
Sent from my Nexus S using XDA App
peakaboohaha said:
I have the same issue as the OP. I travel to the same location weekly with NEXUS ONE, signal never drops in the T-MO Country here locally, and streaming CNET POD CAST never a hiccup, however, with the new NEXUS S, I would lose DATA Connection only, while the 3G will show full signal. I had to reboot the phone to get the DATA back.
is it the S issue or 2.3 issue?
food for though....
Click to expand...
Click to collapse
What's with the CAPS? ?
On topic: i have a captivate and I can confirm that all galaxy S phones had droppend data. An official ota update fixes it so maybe you guys need to wait for something official. Isn't there a new firmware for the nexus S already? Try flashing that and see if you still have issues.
Sent from my GT-I9000 using XDA App
Doesn't every android phone from samsung have this problem?
I know the Moment has that problem, after 3 updates samsung called it quits, I still have to reboot mine 2 to 3 times a day for data lockups.
@timur525 Yea, I'm already on 2.3.1.
I manually updated the first hour it came out hoping that it would solve the issue. The problem was still there after the update.
Sent from my Nexus S using XDA App
I have exactly the same issue as the OP. Extremely annoying to reboot the phone every time it happens. One thing I have noticed is that my phone doesn't know its number. If I go to settings, about phone, the number says unknown.
Sent from my Nexus S using XDA App
Memnoch30 said:
I have exactly the same issue as the OP. Extremely annoying to reboot the phone every time it happens. One thing I have noticed is that my phone doesn't know its number. If I go to settings, about phone, the number says unknown.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
That shouldn't affect anything. My number shows up in status.
I had this issue resolved a few months ago as the push-to-talk app Tikl requires this in order to use it.
I was having the problem even with my number showing up. Call T-Mobile and have them reset you with the towers like they did for me and see if that helps you too.
Sent from my Nexus S using XDA App
I posted about this same issue on wrong section of the forum. Ive had this issue ever since samsung vibrant. I have applanet installed on my phone and some of the app that i installed accessed my apn and totally changed my apn setting to "Sirious application disabled.epc.tmobile" or something like that so i wyped everthing off from the phone and so far i havent had the issue ever since yesterday. Also i had the locale and language setting to korean so im thinking that might be causing it also.
Sent from my Nexus S using XDA App
adamr240 said:
Doesn't every android phone from samsung have this problem?
I know the Moment has that problem, after 3 updates samsung called it quits, I still have to reboot mine 2 to 3 times a day for data lockups.
Click to expand...
Click to collapse
That's what I remember too. I think its just an issue with the radio Samsung uses in all their phones. Might not be a way to fix it if even their new phones like the nexus s still have this issue. They prob would have tweakdd it by now if they could.
Same problem here. Xmas eve on shift and I have a phone that had no connection whatsoever (not even phone capabilities) this may be the one thing that takes the phone back. (If it happens again)
robstunner said:
Same problem here. Xmas eve on shift and I have a phone that had no connection whatsoever (not even phone capabilities) this may be the one thing that takes the phone back. (If it happens again)
Click to expand...
Click to collapse
Have you called T-Mobile to see if they can give you a reset to the towers?
I had this done yesterday afternoon and haven't had the problem again since.
Also, if you'really using an old sim, I would suggest activating the one the phone came with just to be on the safe side.
If that doesn't help you then I would at least wait until just before your return period ends to see if there will be an update to address the issue.
Sent from my Nexus S using XDA App
Never had this problem with the captivates I've had.
adamr240 said:
Doesn't every android phone from samsung have this problem?
I know the Moment has that problem, after 3 updates samsung called it quits, I still have to reboot mine 2 to 3 times a day for data lockups.
Click to expand...
Click to collapse
Sent from my Nexus S using Tapatalk
Epiksol said:
Have you called T-Mobile to see if they can give you a reset to the towers?
I had this done yesterday afternoon and haven't had the problem again since.
Also, if you'really using an old sim, I would suggest activating the one the phone came with just to be on the safe side.
If that doesn't help you then I would at least wait until just before your return period ends to see if there will be an update to address the issue.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Ill give them a call on Sunday
Sent from my Nexus S using Tapatalk
Has it always been like this? Flashed a few roms and radios. But I think I never really thought about it or noticed it until now and it's really bugging me. I've read a few topics about 3g and 4g being "parallel" to our voice calls so we can't have both? I don't quite understand any of it.
Can someone tell me it's just my phone so I can try to solve the problem, or reassure me that we can't have both at the same time so I can sleep better tonight? lol
Thanks for any and all help!
Edit: Sorry meant to post this in the question thread.
Balut20 said:
Has it always been like this? Flashed a few roms and radios. But I think I never really thought about it or noticed it until now and it's really bugging me. I've read a few topics about 3g and 4g being "parallel" to our voice calls so we can't have both? I don't quite understand any of it.
Can someone tell me it's just my phone so I can try to solve the problem, or reassure me that we can't have both at the same time so I can sleep better tonight? lol
Thanks for any and all help!
Click to expand...
Click to collapse
ALL GSM phones that are connected to HSPA or greater should be able to talk and surf at the same time. I do it frequently personally. Do you know if you drop to EDGE/GRPS when you get on a phone call?
I am also having this issue but its strange that the guy posting above me does not face this issue - may be it is a hardware issue like screen and emmc since I already tried different roms and radios?. As soon as I am in a call I am disconnected from network data. I noticed only recently when I was in a hotel room working on my laptop (tethered phone to provide internet) and just when I joined a conference call, I lost internet. It was so embarrassing I couldnt curse tmobile and htc enough. The iphone ad about talking and surfing at the same time never made sense to me before this incidence.
my phone does this too, but its on and off. Sometimes it does, others it doesnt. I really have no idea what could cause it.
Let me shed some light on this....if you are on H will less then 2 bars and theres an E with 3 bars or more and u get a call the phone will switch to E but once you hang up then its back on H. But if H has 3 bars or more when a call is received then I will stay on the H network and allow talk and data at the same time. Theres no hard ware issues trust me. Hspa is preferred but if there is a stronger signal then the phone switches. I hope that makes sense. You can not do data and talk together on E but you can on H.
Sent from my HTC Glacier using XDA App
Or, to put it in other words: when the phone is in a call, it'll hop to the "best sounding" base station, and if it would happen to be the old GSM/GPRS/EDGE base station - the data will drop. The missing bit is: once it drops - it isn't re-negotiated during the call, only after it. Thus, if the phone hops to EDGE base station even for a second during the call - you won't have data from this point and till the end of the call.
Perfectly normal behavior.
PureH2O said:
Let me shed some light on this....if you are on H will less then 2 bars and theres an E with 3 bars or more and u get a call the phone will switch to E but once you hang up then its back on H. But if H has 3 bars or more when a call is received then I will stay on the H network and allow talk and data at the same time. Theres no hard ware issues trust me. Hspa is preferred but if there is a stronger signal then the phone switches. I hope that makes sense. You can not do data and talk together on E but you can on H.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
This is definitely not the case. I have tried multiple times with different signal strengths but it drops completely every time. I just did another test, I was on H at 3.47mbps with all full bars and as soon as i placed a call to my friend, the data dropped completely.
chem.manish said:
This is definitely not the case. I have tried multiple times with different signal strengths but it drops completely every time. I just did another test, I was on H at 3.47mbps with all full bars and as soon as i placed a call to my friend, the data dropped completely.
Click to expand...
Click to collapse
It's not about the bars you see, but the signal strength (and not only) your phone sees - which is way more complicated than just bars. Read my post above.
And it's not an opinion either, it's a fact. This is how cellular handoff/handover works. http://en.wikipedia.org/wiki/Vertical_handover
Thanks for the replies and insight everyone. Now I know a little bit more about how that handover works heh.
In my case, most calls were made from my office building. Yesterday, when I posted, I had the newest radio and data would drop immediately as soon as the person answers my call (not a steady drop from 4g-3g-Edge, icon just disappears completely). At best, I was able to download a few apps during a call (which was downloading before the call was made) but as soon my screen locked and turned off - the data was gone on wake and wouldn't turn back on until after the call was finished.
Went through 4 different ROMS yesterday with about the same results but I have recently reflashed RoyalGinger again along with the stock radio thereafter and it seems to be holding during calls, even on my ride to work this morning. I know this is against what most people have said in this thread but maybe I just messed something up on my phone with the new radio? Guess I'll stick to this radio for now. Thanks again everybody.
Radio is the one responsible for determining the best possible connection, and flashing new radio might change things.
I'm in a good 3G/H coverage zone, with new radio, and just tested - the data remained on during the call in any conditions, screen off, screen on, wifi toggling - still worked.
Jack_R1 said:
Radio is the one responsible for determining the best possible connection, and flashing new radio might change things.
I'm in a good 3G/H coverage zone, with new radio, and just tested - the data remained on during the call in any conditions, screen off, screen on, wifi toggling - still worked.
Click to expand...
Click to collapse
When I'm on 4g and turn the screen off the data turns off, normally after an extended period, which its good for battery.
Sent from my HTC Glacier
This has happened to me since I had my blackberry 9700. My experience has been that it loses all data (H/3G/E), even in good H/3G signal area and won't reconnect until I end the call. However the data loss only occurs while on a call. While not on a call, just surfing the net or using data any other way does not cause lost data connection nor a drop from H/3G to Edge. I saw somewhere on these forums that switching to H/3G only will prevent this from happening. I've tried this and it seemed to help, but I haven't been checking on every call.
Sent from my HTC Glacier using XDA App
My cell service seems wonky. Almost any building I go in I loose service. While other phones also on ATT will have H+ my phone will say emergency calls only with zero bars. Occasionally I'll suddenly get service but never past 4g. When standing outside sometimes I'll get perfect LTE. Having zero service indoors renders this phone useless. Please advise. I have tried editing the APN settings and that doesn't help.
I did unlock the phone and and install superuser. I assumed that was the issue so I went back to stock and still the issue persists. I wonder if flashing twrp( the glitchy Chinese one) wiped or replaced my modem/Kernal.
Please advise.
I use ATT in Mexico with no issue so far. I live in the border with Texas so when I got the chance I'll go to the US and see how the signal there
No problems here or any of those issues with att and I live in a huge city with skyscrapers. So sounds like a faulty device. I'm bootloader unlocked and rooted.
This issue is more serious then I realized. Zero service in my home. I.e. I never receive phone calls when inside my home. Does this phone get H+? Old phones of mine had no problem at least receiving the call while indoors. Usually the quality was **** and I'd have to go outside. But now I'm not even getting the ringer or texts until I regain service and I have no way of knowing if I missed a call at least texts eventually come through prolly with the wrong time stamp. This sucks...
masterofstuff124 said:
This issue is more serious then I realized. Zero service in my home. I.e. I never receive phone calls when inside my home. Does this phone get H+? Old phones of mine had no problem at least receiving the call while indoors. Usually the quality was **** and I'd have to go outside. But now I'm not even getting the ringer or texts until I regain service and I have no way of knowing if I missed a call at least texts eventually come through prolly with the wrong time stamp. This sucks...
Click to expand...
Click to collapse
when I am at home I get H+, this happns with my One Plus One also
i have never seen H+ on my 727. still wondering if I knocked something out when I unlocked, rooted etc. seems the twrp is actually meant for the 720 so.....
It could be that, I am running stock rom, no root, not custom recovery, locked bootloader
Sent from my LeEco Le Pro3 using XDA Labs
hmm ok new thought. i remeber reading that alot of this phones battery saving ability is hyper aggresive. is it turning off the cell antenna when the screen is off. Then it takes some time to reacquire it/. in which case how do i turn that off....