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Hey guys.
I'm experiencing some problems with my Touch HD. When I get it to start I'm really happy with it and every program runs as it should.
My problem is the battery or something like that. I can have the battery power at 70% one second and the next the phone is telling me to either charge the battery or the device will shut down. I try to start it again but at the start screen it says Battery level to low, your device will shut down.
When I try to charge it the LED under the power button will show a solid amber light, telling me that it's charging, for about 7-9 seconds and after that it will either start flashing between amber and green light or just turn off.
I've tried having it like that over night and try to start the phone in the morning and the same message appear on screen, "Warning! Battery level to low! Your device will shut down!"
Read in some other post about someone who had a similar problem, but not quite the same, and that was resolved by removing the battery, plug in the USB cable for a few seconds, disconnect everything and then put the battery back in and start the phone. This works for me about 30% of the time. When it works the battery shows about 60-80% power.
I've tried a hard reset and I've tried to contact HTC without any success. Any suggestions from you guys, you seem to know almost everything there is to know about these phones.
Thanks.
/Markus
Have you tried keeping the battery out for a day?
When I got my phone, the first 7 charges I turned the phone off and charged it all the the way up (to get the calibration accurate). Now the battery life is excellent, I can use it for couple of days without charging.
You should try returning the phone, seems it is fine software wise. Can you use the phone with the charger in? If yes, then there is probably something wrong with the battery or the hardware that is interacting with the charging.
I've tried keeping the battery out for about 24 hours but it didn't help. I can't start the phone when I have it plugged to the charger. I'm going to return it today and see if they can just exchange the phone in store or if they need to ship it somewhere to be repaired
Thanks anyway.
Sounds like a defective battery to me...
That's a good idea, better to get a new one.
crapforbrains said:
Hey guys.
I'm experiencing some problems with my Touch HD. When I get it to start I'm really happy with it and every program runs as it should.
My problem is the battery or something like that. I can have the battery power at 70% one second and the next the phone is telling me to either charge the battery or the device will shut down. I try to start it again but at the start screen it says Battery level to low, your device will shut down.
When I try to charge it the LED under the power button will show a solid amber light, telling me that it's charging, for about 7-9 seconds and after that it will either start flashing between amber and green light or just turn off.
I've tried having it like that over night and try to start the phone in the morning and the same message appear on screen, "Warning! Battery level to low! Your device will shut down!"
Read in some other post about someone who had a similar problem, but not quite the same, and that was resolved by removing the battery, plug in the USB cable for a few seconds, disconnect everything and then put the battery back in and start the phone. This works for me about 30% of the time. When it works the battery shows about 60-80% power.
I've tried a hard reset and I've tried to contact HTC without any success. Any suggestions from you guys, you seem to know almost everything there is to know about these phones.
Thanks.
/Markus
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Click to collapse
switch off wifi, install Advanced Config, select all power management enabled
and try again. i also had the situation that my hd took 1550 mA. so the battery was sucked empty within several hours. now everything runs perfect...
Have exactly the same problem
I have exactly the same problem. One moment the phone works and charges fine and the next it shows irratic battery levels and eventually needs to be shut down. Following the shutdown you get the 'Battery level too low' message on startup, right after the Smart Mobility screen. In my case I think the problem mostly started when the phone was either just connected to a PC using the sync cable or when trying to top-up the charge using the wall charger. I also noticed that when the problem appears the plug symbol would appear (indicating it is charging) or sometimes not and then when checking the battery level, the indicators would actually go down sometimes losing 2 or 3 at a time until there is only 1 left and the phone says it needs to shut down. Pluging in the wall charger does not help as the LED indicating the phone is charging only stays on for a few seconds.
Now, I had many trials with removing battery, sim card, memory card or any of those in combination and sometimes these seem to work, but I think the key is the temperature of the phone. Every time I went to the car to drive home, where it was cold, the phone would start charging again, when just before that it would not react to anything all the time I was in the warm office.
I have now contacted HTC and am sending it to their repair centre tomorrow. Hopefully this is recognised as a fault and I will get a replacement. BTW, they arranged for a free courier pickup. Not bad, but the key for me is that the phone is being replaced as I really like the phone.
Update: Got a replacement after 1 week
Got my replacement phone today and hope that this time I have no further problems. I also had to return my previous one with a screen problem (see my post here http://forum.xda-developers.com/showthread.php?t=439410&page=2).
Everything went quite smootly and I liked the offer of a free of charge UPS pickup, so the only complaint I really have is that HTC send me a new phone but no replacement screen protector. Just the original screen sticker (the one with some writing on it) had been stuck on. It was in a bit of state like it had been taken off and put back on several times. I just called them to send me a replacement screen protector, but I don't hold my breath to get one. Probably end up buying it from the website.
can it be done...its annoying when it makes the noise and lights up when im asleep
What annoys me more is that it appears to stop charging once it's full. So by the time I wake up and unplug it in the morning, my battery widget tells me I'm only at 95%
thats crappy...but anyone know the answer to my question?
The noise can be disabled by turning off the screen tap noise in settings under Sounds and Display (you'd be surprised at how unnecessary that noise really is - it's a much quieter experience without it - and I daresay even slightly faster, though your brain tends to think the phone is waaay faster with the noise response, as it gives you something to react to instantaneously.) However, the notification will still cause the screen to turn on for a few seconds. No way to change that without root.
Actually, this is a big problem for me..
I changed the setting for when plugged in, so that the screen stays on.. So I kinda use it as a bedside clock..
The beep and the notification are 100% annoying.. It has woken me up in the middle of the night.. I HAVE turned down the sound, but for some reason, the screen tapping noise has returned to full volume on it's own a number of times.
But the WORST part, is that IT DOES STOP CHARGING YOUR PHONE AFTER THE NOTIFICATION COMES UP! I just unplugged my phone after charging all night, getting the FULL CHARGE notice, and it is at 96% (according to Battery Status Pro and Battery Monitor).. Yesterday, it was at 95%. If I charge it and unplug it right after I get the notification, then the phone is 100%. I think I lose a lot of power since I have the screen stay on when plugged... So now that it is done charging, my screen stays on using battery power for an hour or 2 while I am still sleeping (while plugged in). But why does the power still not trickle in even after being fully charged??
This needs to be fixed!!
EvanWasHere said:
Actually, this is a big problem for me..
I changed the setting for when plugged in, so that the screen stays on.. So I kinda use it as a bedside clock..
The beep and the notification are 100% annoying.. It has woken me up in the middle of the night.. I HAVE turned down the sound, but for some reason, the screen tapping noise has returned to full volume on it's own a number of times.
But the WORST part, is that IT DOES STOP CHARGING YOUR PHONE AFTER THE NOTIFICATION COMES UP! I just unplugged my phone after charging all night, getting the FULL CHARGE notice, and it is at 96% (according to Battery Status Pro and Battery Monitor).. Yesterday, it was at 95%. If I charge it and unplug it right after I get the notification, then the phone is 100%. I think I lose a lot of power since I have the screen stay on when plugged... So now that it is done charging, my screen stays on using battery power for an hour or 2 while I am still sleeping (while plugged in). But why does the power still not trickle in even after being fully charged??
This needs to be fixed!!
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Are you using the cable or the dock? Curious cause the dock doesn't stop charging the phone when its full. I haven't used the stock cable cause it doesn't really charge the phone at all when plugged into the computer. I killed the phone last night (takes surprisingly long from 6%) and it charged just fine last night. I'm hoping the phone realizes there's more juice than it thinks there is. It was at 0% alone playing youtube videos for like 10 minutes. I finally killed it with a 3d game.
Sent from my SPH-D700 using XDA App
rufflez2010 said:
Are you using the cable or the dock? Curious cause the dock doesn't stop charging the phone when its full. I haven't used the stock cable cause it doesn't really charge the phone at all when plugged into the computer. I killed the phone last night (takes surprisingly long from 6%) and it charged just fine last night. I'm hoping the phone realizes there's more juice than it thinks there is. It was at 0% alone playing youtube videos for like 10 minutes. I finally killed it with a 3d game.
Sent from my SPH-D700 using XDA App
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Click to collapse
I am using the cable plugged into the AC adapter. I haven't purchase a dock yet.. Waiting for the dock that sits higher up on the desk/table.
Yes, I definitely noticed the same thing.. When the phone gets down to 10%, it can take an hour or 2 to get to 5%... and I can still use the phone and watch videos till it gets to 1%... Basically, as you said, it is not reading the juice right.
As far as the phone not charging once it gets to 100% goes. This is definitely true. It seems that it will stop charging, but once the phone drops to a certain % it will resume charging... I'm not sure why it does this, seems kind of dumb. But you can see it happening on this chart. Look closely at the Charging portion
I don't think the widgets are reading the battery right. I am getting the "battery full" notification when my widget says 94%-97%. I charge it while I am at work so it is right next to me. From 12pm-5pm it was full and did not change from "95%" with the notification light staying blue the entire time.
It doesn't seem so much that the phone is quitting the charge and burning through 5% of the battery overnight.
The phone seems to consider 95%+ full...or the widget is not accurate.
This morning I woke up to the phone at 95% with the blue light.
Unplugged, plugged back in and it continued to charge till 97% then blue light again.
Unplugged, plugged back in and it continued charge for a couple minutes then blue light again.
I love the phone, but I hate this problem... I really hope someone fixes this soon, especially after we get custom ROMs!
Also noticed that the phone says battery full even though the battery widget states 95% or 97%. I have a generic Galaxy S on ATT with the same battery widget, never a problem, always shows 100% upon recharging.
Otherwise, this version seems much faster overall than the generic Galaxy S. Both get decent battery life - approximately a day and a half to almost two days on a charge. Certainly better than the Nexus One.
El Mono
I don't find this an issue at all. I think its rather healthy for the battery to discharge a bit. Its worse to keep it plugged in at 100% all the time.
Sent from my SPH-D700 using Tapatalk
They set it up to discharge on the charger after it hits 100% so it doesn't over charge the battery. My palm pre did the same thing the only difference was they had a gui battery level that read 4% different then the actual battery level for this reason so when it was on charge and said 100% it would cycle down to 95% then back up to 100% while showing 100% battery to you through the phone menu the entire time.
What I think is the most annoying is that the screen stays on. I haven't heard it yet, but I'll wake up and check my phone and I see the notification that the battery is full and the screen is on. I don't know how the life on those super AMOLED screens are, but I'm sure that leaving the display on for hours every night is detrimental.
I turn my phone off at night when I charge. I must sleep heavy because I have not seen or heard what you guys are talking about. I use the AC adapter.
dauss said:
What I think is the most annoying is that the screen stays on. I haven't heard it yet, but I'll wake up and check my phone and I see the notification that the battery is full and the screen is on. I don't know how the life on those super AMOLED screens are, but I'm sure that leaving the display on for hours every night is detrimental.
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Click to collapse
I can't say I've had this problem - the screen shuts off automatically after 10-20 seconds. You might be waking up as soon as the screen pops on?
Also, keep in mind folks, to turn off the sound, under Settings, Sound and Display, disable "Audible Selection", and the noise won't appear again.
A fix like this, I suppose?
http://forum.xda-developers.com/showthread.php?t=748400
It's a good effort, but reading the thread, a fresh, zero-touchwiz rom might be the only real answer.
I am not sure what I'll do. Plug it in to the wall adapter and cover it up? Easy, but if I do that, the dock is going back to Sprint. I have the travel dock/spare battery, so I could swap in a full battery to get the notification out of the way, but that seems... retarded.
This is really annoying to me.
Charging notification PROBLEM SOLVED !
PROBLEM SOLVED ! NO COST !
I saw this suggestion in another forum and it WORKS, so I'm passing it on !
Set the global notifications to SILENT.
Set the notification on Gmail to any ringtone, NOT DEFAULT.
Set the notification on messaging to any ringtone, NOT DEFAULT.
You'll still have a tone when you 1st plug the phone in to the charger, but NO tone when it's fully charged.
I don't mind the discharge the problem but it discharges too much. I woke up once with the battery full message, hit ok only to see my battery was at 87%. Anyone know if charging ever kicks back in once it discharges down to a certain point? Babysitting your phone charging pattern is kind of counter productive.
Sent from my SPH-D700 using Tapatalk
Pretty self explanatory. It was dead for a couple of days, I put it on the charger for almost the whole day, now I get no picture, but the backlight is on when I hold the power down a minute. I bought it at walmart, doubt I have the receipt, and didn't get any extended warranty. Is there a way to fix this issue?
I've got the same issue. I was playing Tupsu, when suddenly my n7 rebooted and there was no picture, just semi-strong backlight. When the tablet died, the battery was about 45-50% and I was charging it through notebook's usb port (original n7 cable). I tried to turn it off, but pressing and holding the power button only made it reboot once again (i assume it was rebooting, since the backlight was turning off and on in a second). I've tried it many times, with tablet plugged into wall/usb charger, and even with the power+volume up/down combination, it would still behave the same way. However sometimes after rebooting there was not only backlight, but also thin, mostly white, horizontal lines, appearing in random places of the screen (appearing and disappearing after like 50-100 ms). It would stop only after a reboot, and happened every 5-10 reboots.
I've decided to let the battery die to see if it changes something, and as you may guess - it didn't. It died estimately after 2 or 3 hours. Now it's all the same, except for when I plug it to the charger, there's only a very low backlight (still no picture) and it's blinking... It also makes this continuous "electricity-related" (sorry, I don't know what's the word to call it ) sound. After I press the power on, or let it charge for 1-2 minutes it boots up, and there's just a semi-strong backlight, like earlier.
It's a refurbished 8gb n7, which I got 5 days ago from the polish Asus online store. Oh, and the speakers weren't 100% fine, if it changes something. They were fine at first, but after i plugged headphones in and out, they were making cracking sounds when the volume was over 50% or something like that. Is there any hope I can fix it myself?
edit: the android ver. is 4.2.2, not rooted
the device is getting warm on the left side when being charged, or just turned on...
Have you tried pulling the battery for a couple of minutes?
Sent from my Nexus 7 using Tapatalk HD
Nope, i don't want to mess with the hardware since i've bought it only few days ago... I'm afraid it may leave some traces of being opened, i'm not willing to take the risk.
You won't leave a trace pulling the battery. Just use a guitar pick or credit card and run it round, the back comes off very easily.
Sent from my GT-I9000 using Tapatalk 2
Yeah that is definitely worth a shot. Just pull the battery.
Ok, I did it.
Didn't change a thing >:[
btw. I didn't actually pulled off the battery, i've just disconnected it - it doesn't make a difference, does it? and another thing - the backlight was turning on immediately after connecting the battery... with these randomly popping horizontal lines.
I've got this too!
wujekandrzej said:
Ok, I did it.
Didn't change a thing >:[
btw. I didn't actually pulled off the battery, i've just disconnected it - it doesn't make a difference, does it? and another thing - the backlight was turning on immediately after connecting the battery... with these randomly popping horizontal lines.
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I've got this too! Pulling the battery does nothing. Last time it just fixed itself, now nothing.
Worried I'll have to take mine back.
How did that 'fixing itself' happened to you if i may ask? And how long did it last?
Your tablet has gone into sleep mode to protect the battery from further damage due to its low level of charge. What you're seeing is by design, as complete discharge of a lithium based battery is bad for it. You should never, ever, let it sit dead for a couple days. If you do discharge it to the point of shutdown again, immediately put some sort of charge on it, as waiting to long will cause the battery's protection circuit to fail completely. Best practice is to not let your device go to the point of shutdown, but rather to plug it in when not in use. Your battery will have a longer lifespan.
Plug your N7 into the charger and immediately press power and volume down to get into the bootloader. Once there, use the volume key to scroll to Power Off Device and then press the power button. After it powers off, unplug it and then plug it back in. It should then charge normally.
You seem not to have read my posts at all. When it happened, the battery was about 45-50% and it was plugged into the laptop's usb port. It suddenly rebooted and there was no more picture, just the backlight - and it lasted for like 2-3 hours (maybe even longer)! Can a completely discharged battery power the backlight for this long? After it turned off at last, i put it on charge and i've tried the power+volume method and it didn't do anything (btw. i already wrote about it)... then i let it charge for like 5-6 hours and it didn't change anything except for the fact, that the battery was evidently charged, because the backlight again lasted for few hours.
wujekandrzej said:
You seem not to have read my posts at all. When it happened, the battery was about 45-50% and it was plugged into the laptop's usb port. It suddenly rebooted and there was no more picture, just the backlight - and it lasted for like 2-3 hours (maybe even longer)! Can a completely discharged battery power the backlight for this long? After it turned off at last, i put it on charge and i've tried the power+volume method and it didn't do anything (btw. i already wrote about it)... then i let it charge for like 5-6 hours and it didn't change anything except for the fact, that the battery was evidently charged, because the backlight again lasted for few hours.
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Actually, I was addressing the OP without realizing that this was a zombie thread.
To answer your question though... yes, when in sleep mode the battery can still turn on the backlight and keep it powered for some time due to the low power requirement of a black screen. Many users that have found themselves in sleep mode actually have their tablets enter into a prolonged cycle of bootloops. From the sounds of it, your device seems to have, for reasons unknown, put itself to sleep.
Anyway, I digress... I know you've stated you've tried various combinations of the power and volume keys. Have you attempted holding all three buttons for approximately 30-40 seconds while the tablet is plugged in? If it that will force it into the bootloader, you can follow the steps that I posted to get it up and running again. If not, then it seems your best available option is to seek an RMA from ASUS. Given your speaker issue, I'd send it back regardless- you shouldn't be expected to deal with battery and speaker issues after only five days.
najaboy said:
Actually, I was addressing the OP without realizing that this was a zombie thread.
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Click to collapse
Ok, then i'm sorry for few harsh words
najaboy said:
Anyway, I digress... I know you've stated you've tried various combinations of the power and volume keys. Have you attempted holding all three buttons for approximately 30-40 seconds while the tablet is plugged in?
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Click to collapse
Yep. Many times. And even longer than a minute.
Anyway, I'm going to contact their crappy support. Thanks everyone for trying to help.
It appears dead. It's late at night so i've yet to try googling about recovery through a pc of some such, truth be told while i can flash a rom with instructions, i'm no guru or anything. It was running CM 10.2? the latest stable release for N10, think that's the one.
I was just browsing a forum, and after posting, the disply started to stutter as i scrolled up, when i stopped scrolling, the stuttering decreased, and then as i scrolled and scrolled fasster, the stuttering increased until display turned black (stoned curiosity...) and now i can't get anything out of my N10. Holding power, trying to reboot into recovery. Nothing. No lights, sounds, vibrations. None of the normal stuff.
anyone got any ideas for me to awke up to? I think that if i can't get any life out of it, then would it be a case of trying to sideload or such with ADB? as i say, i'm a complete rookie, just a couple of flashes under my belt.
Second question, i probably have the answer to, but am i right in thinking custom roms void the warranty?
edit: Plugged it into the wall a few minutes ago. It had had about 40% remaining, but when i plugged it in, i got the battery simbol on the screen (big white battery charging in center) and any time i press or hold the power button, or with volume buttons, i get nothing but the icon. I'll keep it plugged in for now and see what happens. But by the look of i assume if it can do that when plugged into the wall i sohuld hpoefully be able to connect via my computer in some manner
If by stuttering you mean blinking, this has happened to me when my N10 was on charger with a dead battery and it drew more power than what the charger could provide. When you scroll, the CPU frequency gets bumped up and the tablet consumes more power. After a while it just turned off for me (when I changed to an other app I think), when there just wasn't enough power.
So I would suggest leaving it on charge for a few hours, then try holding all buttons and see if you can get into bootloader. I've had the battery levels not display correctly on some custom ROMs, (for example I would do a reboot at 60% battery and after it reboots it only said 13%) so just charging it a bit might solve the problem.
bee55 said:
If by stuttering you mean blinking, this has happened to me when my N10 was on charger with a dead battery and it drew more power than what the charger could provide. When you scroll, the CPU frequency gets bumped up and the tablet consumes more power. After a while it just turned off for me (when I changed to an other app I think), when there just wasn't enough power.
So I would suggest leaving it on charge for a few hours, then try holding all buttons and see if you can get into bootloader. I've had the battery levels not display correctly on some custom ROMs, (for example I would do a reboot at 60% battery and after it reboots it only said 13%) so just charging it a bit might solve the problem.
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Thanks. As of 5 minutes ago it got back to life. All battery apps showed 40 odd. Strange.
i think your battery has gone/ on its way out, exact same happened to mine, you need a pogo charger and the original wall adapter to provide enough power to switch it on. Only thing which worked for me, hope it works for you.
hellomynameistj said:
i think your battery has gone/ on its way out, exact same happened to mine, you need a pogo charger and the original wall adapter to provide enough power to switch it on. Only thing which worked for me, hope it works for you.
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Might be the battery, might be glitchy software. Plugged it in via USB and it worked sometime later. Will be keeping an eye on it.
It will probably be fine. I thought I had a bricked N10 but turns out the battery was dead. It is fine now. THought I had a bricked N7 also, turned out the battery plug got loose, (screen would flash every 2 seconds with static on the screen) popped it open and oushed the plug in and that is fine now too.
If it continues to die around the 40-50% mark, you'll need to send it in for repairs. Make sure they don't just try replacing the USB port on it, the battery itself is the culprit.
http://forum.xda-developers.com/showthread.php?p=44068051#post44068051
Not sure if it is a bug, or if the screen-pinning is actually working to perfection. IMO it works a bit too well for comfort.
Was playing the most recent riptide game, and to do tricks I usually ended up hitting the hardware touch keys, so I turned on screen-pinning to counter that. Well, apparently you don't receive anything from the system (battery low warning etc...) while it is on, AND the system cannot overrule it. Meaning even if the battery goes to 0%, it won't shutdown/poweroff.
The phone literally turned off in a snap, screen flashed kinda weird colours and puff! Off!
When I tried turning it on, the usual multi-lingual red writing saying battery is low appeared and disappeared in an instant, instead of the usual 1-2 seconds being displayed.
I plugged the Dash charger and the red writing appeared instead of the charging symbol. It took like 3-4 minutes charging before the phone "turned on" to display that lightning/thunder image that informs you it is charging. I think dash charging only activated at that point.
Haven't turned it back on yet. Gonna take advantage of this and charge till 100% for the calibration X_X
I think that the red writing when plugging in your charger actually should be a charging message which however is the same like the low power images (there are two images, one called lowpower, one called charging, both contain the same data)
Running the battery down to completely zero can brick your phone. The phone needs a very slight charge to recharge. The system shuts it down very slightly early because of this. You often see people bricking their phone because they completely discharge in recovery.
B3501 said:
Running the battery down to completely zero can brick your phone. The phone needs a very slight charge to recharge. The system shuts it down very slightly early because of this. You often see people bricking their phone because they completely discharge in recovery.
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yes, discharging completly your battery wont have a positive effect for you - its the other way round.
but if you think you will get a "recalibration" thing or something.. then go ahead and have fun with your placebo effect