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I ordered a N7 16GB a couple weeks back and it still hasnt shipped. With all of the screen issues would it be wise to go buy one elsewhere if I can find one? Or is it probable that the screen issues will be resolved in the next batch that Google ships out? Thanks.
I just got mine Thursday and it had no defects. The only ones posting about it are the ones who had defects so out of sooo many people only a few had those defects. Not everyone is bound to get them . If I were you I would call Google play customer support (best cs I've ever talked too and I called 4 times) and talk to them about shipments and/or how soon yours will ship. You can mention the defects if you want but like I said only so many people go those defects.
Sent from my Nexus 7 using xda premium
Troll 7S said:
I ordered a N7 16GB a couple weeks back and it still hasnt shipped. With all of the screen issues would it be wise to go buy one elsewhere if I can find one? Or is it probable that the screen issues will be resolved in the next batch that Google ships out? Thanks.
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Click to collapse
Give it 6 months, cancel your order. The defects that have been reported are from 2-3 weeks of usage, not all have them, but they are there. See how it performs over an extended period. Don't give up on the device though, its mega, just let it go through the first 3-6 months grill.
If you cannot wait, then forget about all the issues. You may not experience them as some users have got a good tablet. And GOOG will fix it for you eventually (just be prepared for the returns and lost productivity during the outage)
I got my Nexus 7 for Christmas. Immediately after using it I started having random reboot issues, as well as touch screen response problems. I requested an RMA and paid to have it shipped to ASUS. I received my device a little over two weeks later. I couldn't tell you if the reboot issue is fixed or not, because I haven't used the device at all. After pulling it out of the box I noticed that the bezel was cracked and missing a piece on the bottom left side of my device.
What kind of horrible Quality Control process does ASUS have when they repair a device?! Obviously they broke it while opening it up to replace whatever they replaced internally (motherboard maybe?). I sent an email to ASUS immediately after noticing the problem and said I wanted them to repair it ASAP and that I would not be paying for shipping again. I have not received a response, but received an automated message providing me with a new RMA number. No email from a customer service representative apologizing or offering to cover my shipping costs.
I'm pretty annoyed with Google/ASUS and don't think i'll ever buy an ASUS product again.
Just though I'd share to warn anyone else who may be on the fence.
Why was it not taken to the establishment that sold the device? Google or Asus should be your last step not the first, it's like you people are just looking for reading to cry about now
Sent from my Nexus 7 using Tapatalk
z0phi3l said:
Why was it not taken to the establishment that sold the device? Google or Asus should be your last step not the first, it's like you people are just looking for reading to cry about now
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
Because I bought the device online through an ebay retailer. Therefore Asus was my first step.
z0phi3l said:
Why was it not taken to the establishment that sold the device? Google or Asus should be your last step not the first, it's like you people are just looking for reading to cry about now
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
You know they knew it was broken and they prolly wont help him.
joelcripes said:
Because I bought the device online through an ebay retailer. Therefore Asus was my first step.
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The seller is still the first step, could have had a new replacement and not a refurbished replacement
Sent from my Nexus 7 using Tapatalk
z0phi3l said:
The seller is still the first step, could have had a new replacement and not a refurbished replacement
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
Thanks for taking the time to participate in my thread. You've been a huge help!
joelcripes said:
Thanks for taking the time to participate in my thread. You've been a huge help!
Click to expand...
Click to collapse
He's right though. If you are within 30 days (or whatever the return window is), always exchange it for a new device. RMA should be a last resort. I just went through this with Dell with my Venue 8 Pro. I called Dell for tech support and they wanted me to send it in. I told them there was no way in hell I was sending a brand new tablet in for repair and I am just going to exchange it through Amazon. What amused me is that they insisted I don't do that and send it in to Dell. I told them to suck it.
With the situation you are in, I would keep calling Asus until you get ahold of someone who is actually helpful. I've never dealt with them before so I don't know how hard a task that may or may not be. Where was the tablet purchased from? If it was from Google, you might want to call them and explain the situation, they have seriously awesome customer service.
z0phi3l said:
Why was it not taken to the establishment that sold the device? Google or Asus should be your last step not the first, it's like you people are just looking for reading to cry about now
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
While I agree in principle, taking it back to the dealer first doesn't always work. Best Buy for example, has a 14 day limit. I bought my Transformer Prime from a company that simply refused to do replacements or returns (on the Prime specifically, for the record.. they must have heard in advance of the problems with that device...). It's even worse with Google because although it's a Google device - made for Google and sold on their website as their product - if you buy it ANYWHERE but from Play, they won't touch it.
I hate to make the obvious comparison but... consider iPad owners. Regardless from whom they buy the tablet - they can take it to any Apple Store or have it returned to Apple for repair. For them, Apple is the FIRST place you go unless you're returning it for a refund. And in general, Apple actually fixes the defective device (if it's within warranty period or if you have AppleCare) without giving the customer a hassle.
The guy's complaint is basically 'why can't ASUS be that good' - your response seems to be 'because they aren't.' More to the point, consider what you're actually suggesting: that ASUS is such a poor company to deal with that you shouldn't deal with them until you're out of options. Worse, you're suggesting that this is OK and that the guy is at fault for expecting the company that makes his tablet to be responsive and helpful.
That's kind of.. bizarre.
z0phi3l said:
Why was it not taken to the establishment that sold the device? Google or Asus should be your last step not the first, it's like you people are just looking for reading to cry about now
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
Yeah, its his fault that someone else damaged his tablet, right?
XDA users are so rude these days...
Swiss asus repair is pretty good. Got 2 tablet with defects and they fixed it in 2 and 3 weeks.
It depends where you send it for repair.
Asus repair issues? First I've heard of that...
Being in the computer retail and service industry, I sell MANY asus monitors, and I've had great success with them not having issues. Only twice have I had to deal with customer service, and in both instances they sent me replacement monitors and a shipping label to return the defective units.
That's a real shame you've had a bad experience with them, and as someone suggested, call customer service and request a higher level tech support/customer service agent until you are satisfied.
For future reference, do that for every customer service line you ever have to call, EVER.
While browsing, I found this report about a user's abysmal experience with the Asus customer support for a RMA'd N7 2013:
https://productforums.google.com/forum/#!topic/nexus/rlSedvctvIg
Finally we are also covered by the lawsuit: https://arstechnica.com/tech-policy...expands-to-cover-g5-v20-and-nexus-5x-devices/
Given the absolutely horrendous treatment by both Google and LG (both claiming that it's not their problem), we got nothing out of either for my wife's bootlooping phone.
Phone was 21 days out of warranty. Uncaring and heartless bastards. Already canceled Google Fi and in the process of moving emails from gmail to outlook.com.
andTab said:
Finally we are also covered by the lawsuit: https://arstechnica.com/tech-policy...expands-to-cover-g5-v20-and-nexus-5x-devices/
Given the absolutely horrendous treatment by both Google and LG (both claiming that it's not their problem), we got nothing out of either for my wife's bootlooping phone.
Phone was 21 days out of warranty. Uncaring and heartless bastards. Already canceled Google Fi and in the process of moving emails from gmail to outlook.com.
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Click to collapse
You dont need to move emails and other stuff, its LG's fault not Google's... Saying this just to lower your workload xD
Sent from my Nexus 5X using Tapatalk
My nexus 5x started boot looping last week. Luckily for me, I was still under warranty at least until the end of the month. I just got my replacement from google.
andTab said:
Finally we are also covered by the lawsuit: https://arstechnica.com/tech-policy...expands-to-cover-g5-v20-and-nexus-5x-devices/
Given the absolutely horrendous treatment by both Google and LG (both claiming that it's not their problem), we got nothing out of either for my wife's bootlooping phone.
Phone was 21 days out of warranty. Uncaring and heartless bastards. Already canceled Google Fi and in the process of moving emails from gmail to outlook.com.
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I don't know about you, but Google just replaced my phone ,out of warranty, for free. Great customer service, in my opinion.
thesamunit said:
I don't know about you, but Google just replaced my phone ,out of warranty, for free. Great customer service, in my opinion.
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Did you root the phone or did anything else to phone before you sent it to google to replace it. I am out of warranty but was rooted , I have taken phone apart and heated the samsung chip which stop the bootloop for a week, but know it is bootlooping again.
gsxra4b6 said:
Did you root the phone or did anything else to phone before you sent it to google to replace it. I am out of warranty but was rooted , I have taken phone apart and heated the samsung chip which stop the bootloop for a week, but know it is bootlooping again.
Click to expand...
Click to collapse
Where did you buy it? If from Google, they may replace it even if it was rooted and out of warranty.
Both Google and LG have been replacing devices outside of warranty for bootloops. If you tried earlier and they denied you try again, Google is your best chance if you bought it from the Google Store or Google Fi.
gsxra4b6 said:
Did you root the phone or did anything else to phone before you sent it to google to replace it. I am out of warranty but was rooted , I have taken phone apart and heated the samsung chip which stop the bootloop for a week, but know it is bootlooping again.
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I was rooted, but I was able to boot it into the bootloader and fastboot the stock IMG on it. I told them I was rooted and unlocked over the phone, and they didn't seem to care at all.
I bought it from Amazon but Google is saying to contact LG and LG is wanting me to send it in for 2 weeks for a repair. They won't do a replacement or loaner.
Krusej23 said:
I bought it from Amazon but Google is saying to contact LG and LG is wanting me to send it in for 2 weeks for a repair. They won't do a replacement or loaner.
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Keep trying. I called Google yesterday and got a replacement phone. --- First time I called, the Google Rep told me that since I was out of warranty, it was LG's issue. Then, I was transferred to LG and they said they same thing and wanted me to send my phone for repair.
Frustrated, (especially after hearing of the lawsuit) I called Google again. I got another Rep, and she was so kind and helpful. She said "to be honest" a lot of other Nexus 5X owners are experiencing the same problem. She spoke to a "specialist" and said that I qualified for an extension of my warranty. I'm getting a replacement Nexus 5X in a couple days (I spent extra for priority shipping). She also mentioned that my new Nexus will have an extended warranty if I have the bootloop issue again.
I will say, I bought my phone from the Google Store. Not sure if that makes a difference.
sabst43 said:
Keep trying. I called Google yesterday and got a replacement phone. --- First time I called, the Google Rep told me that since I was out of warranty, it was LG's issue. Then, I was transferred to LG and they said they same thing and wanted me to send my phone for repair.
Frustrated, (especially after hearing of the lawsuit) I called Google again. I got another Rep, and she was so kind and helpful. She said "to be honest" a lot of other Nexus 5X owners are experiencing the same problem. She spoke to a "specialist" and said that I qualified for an extension of my warranty. I'm getting a replacement Nexus 5X in a couple days (I spent extra for priority shipping). She also mentioned that my new Nexus will have an extended warranty if I have the bootloop issue again.
I will say, I bought my phone from the Google Store. Not sure if that makes a difference.
Click to expand...
Click to collapse
Did they have you send yours in? I just shipped mine off to LG yesterday afternoon since I was told no by Google. Wondering if I could still send it in after I get it back from LG.
Krusej23 said:
Did they have you send yours in? I just shipped mine off to LG yesterday afternoon since I was told no by Google. Wondering if I could still send it in after I get it back from LG.
Click to expand...
Click to collapse
Yes. I am being charged for the new Nexus (as a "hold") on my account until they receive my phone with the boot loop issue. They'll confirm that the old Nexus has the issue (supposedly), and then remove the charge from my credit card.
My guess is that LG will send you a brand new phone. So you may not be able to get the replacement from Google.
sabst43 said:
Keep trying. I called Google yesterday and got a replacement phone. --- First time I called, the Google Rep told me that since I was out of warranty, it was LG's issue. Then, I was transferred to LG and they said they same thing and wanted me to send my phone for repair.
Frustrated, (especially after hearing of the lawsuit) I called Google again. I got another Rep, and she was so kind and helpful. She said "to be honest" a lot of other Nexus 5X owners are experiencing the same problem. She spoke to a "specialist" and said that I qualified for an extension of my warranty. I'm getting a replacement Nexus 5X in a couple days (I spent extra for priority shipping). She also mentioned that my new Nexus will have an extended warranty if I have the bootloop issue again.
I will say, I bought my phone from the Google Store. Not sure if that makes a difference.
Click to expand...
Click to collapse
Buying from the Google store would be the reason you're dealing with Google store support. Everyone else must go through LG, though LG is currently repairing devices out of warranty at least.
Sent mine into LG and they replaced the motherboard on it and it's being sent back right now. Overall, from me putting it in the mail and getting it back, it will be a week.
Krusej23 said:
Sent mine into LG and they replaced the motherboard on it and it's being sent back right now. Overall, from me putting it in the mail and getting it back, it will be a week.
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Click to collapse
Same here. Three months out of warranty, but LG replaced the mainboard, no questions asked. Only cost to me was shipping to Texas. Visit LG support website and get a return authorization number.
Sent from my Nexus 5X using Tapatalk
For you that had LG replace the motherboard, is the phone actually working ? They did this early on and it did not seem to fix the problem.
Is there anyway to sign up for the class action lawsuit?
I am currently the proud owner of a Nexus 5x brick edition...
https://forum.xda-developers.com/nexus-5x/help/5x-responding-t3593414
is any one else on here using a H791 vs a H790 (US version)?
mikeprius said:
For you that had LG replace the motherboard, is the phone actually working ? They did this early on and it did not seem to fix the problem.
Click to expand...
Click to collapse
So far, so good. Still on 7.1.1. Kinda afraid of upgrading, 'cause the 7.1.2 beta is what seemed to kill the last one.
Sent from my Nexus 5X using Tapatalk
Just received my Nexus back from LG warranty repair after a week and a half without it and using a Droid 4 in the meantime(which sucks). Sent in a black Nexus 5x and received a white Nexus 5x with black scuff marks on it. Right now I'm trying to get them to send me a different one but they won't. Trying to work my way up to the supervisor. The only option they have for me is to send it in again and hope they put a black back on it that isn't in used condition.
sabst43 said:
Keep trying. I called Google yesterday and got a replacement phone. --- First time I called, the Google Rep told me that since I was out of warranty, it was LG's issue. Then, I was transferred to LG and they said they same thing and wanted me to send my phone for repair.
Frustrated, (especially after hearing of the lawsuit) I called Google again. I got another Rep, and she was so kind and helpful. She said "to be honest" a lot of other Nexus 5X owners are experiencing the same problem. She spoke to a "specialist" and said that I qualified for an extension of my warranty. I'm getting a replacement Nexus 5X in a couple days (I spent extra for priority shipping). She also mentioned that my new Nexus will have an extended warranty if I have the bootloop issue again.
I will say, I bought my phone from the Google Store. Not sure if that makes a difference.
Click to expand...
Click to collapse
How long is that extended warranty good for? I got mine replaced and it's bootlooping too.
Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy
My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).
So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries
My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this
You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.
These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.
Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.
My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.
My second 5X died few days ago. Good phone bad quality
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Click to expand...
Click to collapse
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
Click to expand...
Click to collapse
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Click to expand...
Click to collapse
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.
jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Click to expand...
Click to collapse
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Click to expand...
Click to collapse
So you have to send the broken phone to them I assume?
jsgraphicart said:
So you have to send the broken phone to them I assume?
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Click to collapse
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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Click to collapse
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
Click to expand...
Click to collapse
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Click to expand...
Click to collapse
Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.
https://lifehacker.com/everything-you-need-to-know-about-the-google-pixel-clas-1822843434
Looks like we might be entitled to a bit of money. The article says we don't have to do anything and will be contacted via mail. I'm not sure how "they" know all of our addresses though. It would be nice if there was a list to join for emailed updates and information. Please leave a comment if you have any further knowledge!
Article TLDR:
WHO?
"According to the filing, the case covers 'all individuals in the United States who purchased a Google Pixel or Pixel XL smartphone, other than for resale, between October 4, 2016 and the present.'" with the exception of "people directly connected to Google or the trial. That includes anyone working at Google, a Google subsidiary, or Google-affiliated company. It also rules out any judges assigned to the case, along with their immediate family."
WHEN?
"For now, there’s not much you need to do. Just by buying a Pixel phone you’re included in the class action lawsuit. Once a trial is approved you’ll probably receive a notice in the mail telling you how to actively join the case. It will also explain how to file a claim once the lawsuit is settled— assuming there’s some money to be had."
WHY?
Google’s Pixel and Pixel XL smartphones suffer from what the company called a “hairline crack in the solder connection on the audio codec.” In some cases, this made it extremely difficult to use the microphone, making phone calls and voice commands impossible.
The company says only 1% of Pixel phones included the defect, but the lawsuit notes that within just a few weeks of the device’s launch people were already reporting issues with the microphone. Instead of offering refunds, Google replaced some defective smartphones with new units that had the exact same issue. Even worse, the company never stopped selling the Pixel and Pixel XL despite mounting evidence that something was wrong.
I feel like I got ripped off by Google, and I'm not buying another, Lots of issues with this phone, and if you take a photo near the sun you get BIG round sun flairs.
godfish said:
I feel like I got ripped off by Google, and I'm not buying another, Lots of issues with this phone, and if you take a photo near the sun you get BIG round sun flairs.
Click to expand...
Click to collapse
That's also every phone and camera that isnt a dedicated camera that costs more than $1000. Do you feel ripped off with a dedicated camera that does this too? And I wouldnt say there were too many problems...some, sure, but enough to deter from buying another Google phone?
The price is more of a deterrent to buying another phone if you ask me.
Yeah I 2nd what @godfish said I bought an EOS Rebel and the damn thing won't make phone calls to save my life. I mean what the hell. But as far as my pixel XL goes, ever since I rooted and unlocked the bootloader and flashed a new rom everyday I seem to have apks crashing, substratum themes that don't mesh well with some apps. Loss of root from twrp. Its all Google's fault. So I was thinking of getting the pixel XL 2. How's it's camera? Does it work under water ?
I don't really get why there's got to be a class action lawsuit their exchange policy is awesome and easy to deal with. Had a problem with mine and it only took about a two-minute phone call before they sent me another one. People are always trying to get a dollar. I won't be joining the class action deal.
mac796 said:
I don't really get why there's got to be a class action lawsuit their exchange policy is awesome and easy to deal with. Had a problem with mine and it only took about a two-minute phone call before they sent me another one. People are always trying to get a dollar. I won't be joining the class action deal.
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My wife had 4 pixels before we demanded a different phone (a galaxy s7) from Verizon. Insane.
Joshuaboyzn said:
My wife had 4 pixels before we demanded a different phone (a galaxy s7) from Verizon. Insane.
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Yes that's no good. I had the first gen pixels big and small, they had no issues, maybe I got lucky. Then I got the pixel xl2, it had touch screen issue and they replaced it.
My PXL is all good. Did get a P2 and P2XL and both were fault: P2 had speaker issues and the P2XL had the worst blueshift imaginable. Returned both for full refund including all shipping costs,no hassles and no questions.
Not sure this is worth a class-action lawsuit, but then again, I'm not in America. Good luck if you get something (as long as that doesn't then affect the rest of us... Y'know, higher prices, for example)
mac796 said:
I don't really get why there's got to be a class action lawsuit their exchange policy is awesome and easy to deal with. Had a problem with mine and it only took about a two-minute phone call before they sent me another one.
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I refused to RMA because what I get back would not be bootloader unlockable. I've basically been clearing my cache in TWRP every day since November because of the random reboot issue. Many have exchanged phones multiple times and still receive a refurbished device that does the same thing. Without an unlocked bootloader and TWRP, I'd be suffering the same fate as many who just have to watch their phone reboot repeatedly until it dies.
mattwheat said:
Yeah I 2nd what @godfish said I bought an EOS Rebel and the damn thing won't make phone calls to save my life. I mean what the hell. But as far as my pixel XL goes, ever since I rooted and unlocked the bootloader and flashed a new rom everyday I seem to have apks crashing, substratum themes that don't mesh well with some apps. Loss of root from twrp. Its all Google's fault. So I was thinking of getting the pixel XL 2. How's it's camera? Does it work under water ?
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I snorted out loud. I almost spit water all over my bed.
If you read Google's own discussion groups, this is a huge problem and there is clearly a manufacturing defect with the motherboard. This problem only affects the XL, it seems.
I was running stock and mine died suddenly at the ripe old age of 16 months. I was lucky compared to many others!
I expect a $100 off brand phone to last longer than 16 months, but I don't expect an off brand company to do anything for me when it dies. Spending nearly $900 on what's marketed as the best piece of premium hardware is different though, but Google could only refer me to an aftermarket shop that wants to charge me $350 for a new motherboard... There's no way to just but the replacement part.
Ignoring the fact that I feel like the right thing for Google to do is extend coverage for manufacturing defects like this, wouldn't the $350 repair simply be replacing my old defective hardware with new defective hardware? If Google won't admit to a problem, it's pretty much impossible for them to assure us that the problem has been addressed and that we should have faith in the replacement parts.
I've never filed a warranty claim in my life and can't stand it when people RMA their devices at the 12 month mark just to get a newer phone or to fix a screen that got cracked when they threw the phone into the wall.
Some of you can laugh if you want, but it will become very much not funny in a few more weeks/months when your device inevitably dies from the same issue.
Unfortunately, you are not the only customer.
mac796 said:
I don't really get why there's got to be a class action lawsuit their exchange policy is awesome and easy to deal with. Had a problem with mine and it only took about a two-minute phone call before they sent me another one. People are always trying to get a dollar. I won't be joining the class action deal.
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I just wrapped up a six month battle to replace a Nexus 6P that had device protection. I was offered a replacement during that famous "2 minute phone call" (6 month after purchase). When I saw I needed to authorize about a GRAND for the replacement I offered to send the phone and wait it out while using my Nexus 5X. I was told quite quickly (despite being told I would have the defective phone replaced with a Pixel XL) "WE WILL SEND YOU WHAT YOU SEND US." me: but you guys just told me you are aware it has a battery issue: " WE WILL SEND YOU WHAT YOU SEND US". 6 months later -and involving the Better Business Bureau: 2 days after emailing BBB -I had the Pixel XL. After asking them for 6 months to honor original solution.
I know a good product when I see one; or at least I respect innovation.
I use their phones for the tower/switch software/set-up.
But, I highly advise to use their system; while not purchasing through them.
If it's in there best interest to resolve the situation quickly and effectively; they will.
If your idea of fair is not inline with them; you are bounced infinitely between dept. Until the BBB jumps in.
Y'all been warned.
Hopefully, they are working on this.
THX. no hard feelings. honestly my 100% experience...
oh well