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ok here goes just bought the phone and got it for $372.00. i checked with t-mobile and google twice. U have to set-up a new line and buy the phone for $179.00 and then cancel with-in 14 days (buyers remorse period). then u keep the phone and pay the new EFT fee of $150.00. the phone comes out to be $372.00 bc those cheap ****s tax you on $529.00 not $179.00. but i have checked with tmobile and google this works i even told them what i was going to do. i am on a family plan but it is in my dads name that is why i am able to setup an account in my name. hope this helps
KROMO50 said:
ok here goes just bought the phone and got it for $372.00. i checked with t-mobile and google twice. U have to set-up a new line and buy the phone for $179.00 and then cancel with-in 14 days (buyers remorse period). then u keep the phone and pay the new EFT fee of $150.00. the phone comes out to be $372.00 bc those cheap ****s tax you on $529.00 not $179.00. but i have checked with tmobile and google this works i even told them what i was going to do. i am on a family plan but it is in my dads name that is why i am able to setup an account in my name. hope this helps
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You sure you don't have to return the phone to T-Mobile? Subsidized phones have to be returned or the ETF has to be paid to the carrier (plus google's $150 equipment recovery fee) if the contract is canceled. Feel free to try it, but I would suspect you get charged for the phone.
http://forum.xda-developers.com/showthread.php?t=622306
I like how they're "cheap ****s" yet you're the one trying to scam them out of getting the full price of the phone
@seanhassars
Nice! haha
But yeah you won't get the phone for $372. If you could everyone would be doing it. And next time use the search, you'll find plenty more people like yourself.
cymru said:
@seanhassars
Nice! haha
But yeah you won't get the phone for $372. If you could everyone would be doing it. And next time use the search, you'll find plenty more people like yourself.
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Cheap ****s?
Well I just talk to t-mobile once again and they insured me that if i cancel my service within 14 day i will not pay anything. And Google will only charge me the $150 called and made sure of that as well. Also T-mobile noted my account about what is going on. But when i say cheap ****s ha ha i mean you can not upgrade to the phone on a family plan and they are also taxing me on the retail price instead of the purchase price. I will let u guys know what happens
mods should lock this thread...
KROMO50 said:
Well I just talk to t-mobile once again and they insured me that if i cancel my service within 14 day i will not pay anything. And Google will only charge me the $150 called and made sure of that as well. Also T-mobile noted my account about what is going on. But when i say cheap ****s ha ha i mean you can not upgrade to the phone on a family plan and they are also taxing me on the retail price instead of the purchase price. I will let u guys know what happens
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If you said "I plan to get it, then cancel, and then use the phone on my family plan" then that would make sense as they have already been helpful for people who are trying to get these phones on their family plans at less than full price - though I think there are possibly even cheaper ways of doing it that don't involve paying another $150 to Google.
If you said "If I cancel within 14 days will I pay anything?" then they may have said "No" assuming that you would be returning the phone to google which are the standard terms of cancelling under the buyer's remorse clause.
But, did you call T-Mobile and say "I am going to order this phone, then cancel the contract within 14 days and I will *not* be returning the phone to Google"? If so, then they should have told you that they will charge the $200 unless you return the phone.
The entire reason Google dropped the "equipment recovery fee" from $350 to $150 was because of this $200 that T-Mobile collects from you. You can avoid both by returning the phone within 14 days. You can avoid neither by cancelling and keeping the phone, no matter what the time frame is.
Hey flarbear i told tmobile that i am not returning the phone, and they said that they have nothing to do with the phone bc i bought it form Google not them. I mean i have called them 4 times to make sure of this. I don't understand why everyone on this site is getting mad about this if this works it is good for all. also in the term of sale it says to connect the provider to get their termination fee and i am going by that.
I got mine for $330 because I have my own plan and don't live off my parents.
Just saying, what you're planning on doing constitutes fraud. Something that is a rather serious offense, and if found out could lead to much more than that extra ~$140 that you're "saving". Also, as part of buyers remorse, you must return the phone in order to qualify. And even if Tmo isn't selling you the phone directly, a partner is. And since Tmo is the subsidized partner, they're even more willing to charge you extra fees since they make money off the fees and plans, not the phones.
On a different note, if they are truly, without confusion, maliciously deceiving you, then its a whole different ball game.
ps. Your horrific English may have also confused them.
Actually its not fraud. Everything he is doing is totally legal.
It may be against the spirit of the deal google/T-Mobile are offering, but there is absolutely nothing illegal about it. Which part would you say is illegal and which law specifically would relate to it?
It would be fraud if he were buying the phone and saying it was stolen when it wasnt. I would be fraud if he lied to T-Mobile and said that the phone was broken and that's why he is cancelling. In this case he has a right to pay the ETF and terminate early as per the terms of the sale. He is not obligated to disclose why, or even enter into the sale more inclined to keep it than not.
Google charges you a recovery fee if you don't return the phone. That brings you above the price of buying it unsubsidized.
I assume you'll be cancelling your credit card or whatever payment you made with it.
Way to go thief.
google's terms of sale said:
For example, if the full price of the Nexus handheld device without service plan was $529 USD and the price you paid for the Nexus handheld device was $179 USD with a service plan, the Equipment Recovery Fee you pay will be $350 USD in the event you cancel within the first 120 days of carrier service.
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179 + 350 = 529
Then you have t-mobile fees for not returning your device after being "unsatisfied".
tmobile said:
4. Cancellation and Returns. You can cancel your Service without paying an Early Termination Fee if you cancel WITHIN 14 DAYS of activating a new line of Service (30 days if you activate in California; other states may differ "“ ask your sales representative) ("œReturn Period"). You remain responsible to pay for the Service and all charges, fees and taxes incurred through the date of cancellation. To cancel during the Return Period, you must return to the store where you activated (or, if purchased online or by phone, follow the return instructions in the package), and return any Device you acquired at the time of activation. To receive a refund of the purchase price of your Device (less rebates received and shipping costs), you must return it (with original packaging and all contents) within the Return Period in undamaged condition and good working order to the place of purchase. You may be required to pay a restocking fee. If you do not comply with store policy, we may elect not to process your Service cancellation or you may be charged the suggested retail price of the Device, (which may be greater than the price you paid), plus any shipping and handling charges. If you activated your Service through an authorized T-Mobile dealer, the dealer"™s return policy may differ from T-Mobile"™s policies.
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Techinally both t-mobile AND google can come after you for the full price of the phone, meaning 529 x2.
Matter of fact, I encourage you to attemp this little theft, I'd love to see real world repercussions.
KROMO50 said:
Well I just talk to t-mobile once again and they insured me that if i cancel my service within 14 day i will not pay anything. And Google will only charge me the $150 called and made sure of that as well. Also T-mobile noted my account about what is going on. But when i say cheap ****s ha ha i mean you can not upgrade to the phone on a family plan and they are also taxing me on the retail price instead of the purchase price. I will let u guys know what happens
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t mobile nor google has any say so on how much tax they want to charge you
I don't understand why you guys are getting mad and attacking his character when you have a problem with his method. He is trying to test out a potential loophole. That is not illegal or fraud, just trying to beat the system.
we have these things called casinos for such endeavors..
While I find the action morally questionable at best, given the changes in Google's terms of sale for the Nexus One it would probably work. You are entering a contract with a premeditated plan to immediately break it to your benefit. It is at the very least a violation of good faith terms but this may or may not be actionable. Even if it is actionable the chances of either party (T-Mo or Google) bothering is not high.
Prior to the changing of the wording there was little doubt you would pay the full price, but they changed the terms due to the outrage at the "double dipping" return fee.
I have no issue with the OP, I just found it rather ironic considering the thread topic that he was upset google had the audactiy to charge him tax on the full retail price and that they were being cheap. I still don't think this would work considering the whole google "if you change/cancel your plan within 120 days you'll be charged the full price of the phone" deal, but if they've changed the wording I say go for it and be the guinea pig.
muncheese said:
Google charges you a recovery fee if you don't return the phone. That brings you above the price of buying it unsubsidized.
179 + 350 = 529
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You should look into this again. Google lowered this fee from the original $350 down to $150. When it was at $350 it was obvious that you would be paying more, but now that they have it at $150 it is no longer so obvious.
I'm going to get the 3G Xoom but return it once the Wifi version comes out. How long are the return periods at Costco and Best Buy? I've heard good things about Costco, but do I have to be a member there to get the good benefits?
Arcadia310 said:
I'm going to get the 3G Xoom but return it once the Wifi version comes out. How long are the return periods at Costco and Best Buy? I've heard good things about Costco, but do I have to be a member there to get the good benefits?
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You have to be a member at costco. They have a 90 return policy, cash, debit or american express only. Bestbuy is 30 days.
Sent from my EVO using XDA App
Arcadia310 said:
I'm going to get the 3G Xoom but return it once the Wifi version comes out. How long are the return periods at Costco and Best Buy? I've heard good things about Costco, but do I have to be a member there to get the good benefits?
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You have to be a member to buy at Costco period. The cheapest membership is $50 a year. They currently have a 90 day return policy on all electrics. Cell phones are limited to 30 days. Best buy will be more money, lower return policy, but you won't have to buy a membership.
Many of you are wrong. Best Buy policy trumps tablets into its shortest return policy of 14 days.
Best Buy said:
Exchange and Return Period
Exchange or return your item anytime from the original purchase date within the timeframe below:
14 days for computers, monitors, projectors, camcorders, digital cameras, iPads, tablets and radar detectors
30 days for all other products
45 days for all products for Reward Zone Program Premier Silver members*
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Costco said:
Merchandise: We guarantee your satisfaction on every product we sell with a full refund. The following must be returned within 90 days of purchase for a refund: televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones.
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http://www.bestbuy.com/site/Help-To...cy/pcmcat204400050028.c?id=pcmcat204400050028
http://www.costco.com/service/featurepageleftnav.aspx?productno=11204333
As you can see. Costco relies on happy members to survive. They don't advertise much, if at all, and rely on word of mouth. Every Costco member I know has been referred by another member who swears by it. I swear by Costco, I never worry when I buy a high priced piece of electronics from them.
Hmm. I'll have to borrow my dads membership then.
setite said:
Many of you are wrong. Best Buy policy trumps tablets into its shortest return policy of 14 days.
http://www.bestbuy.com/site/Help-To...cy/pcmcat204400050028.c?id=pcmcat204400050028
http://www.costco.com/service/featurepageleftnav.aspx?productno=11204333
As you can see. Costco relies on happy members to survive. They don't advertise much, if at all, and rely on word of mouth. Every Costco member I know has been referred by another member who swears by it. I swear by Costco, I never worry when I buy a high priced piece of electronics from them.
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Although you are correct cell phones can be returned in 90 days at costco, you will have to pay the ETF. If you return it in 30 days, you will get out of your contract.
bwcorvus said:
Although you are correct cell phones can be returned in 90 days at costco, you will have to pay the ETF. If you return it in 30 days, you will get out of your contract.
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This is true. To avoid the ETF I think you have to adhere to the carriers grace period, which I think is what.. a week?
We are however, talking about a month-to-month device with no ETF. ETF's are only for subsidized devices. I do appreciate you adding that to the discussion though as it is good to consider for normal cellular purchases at Costco.
I am actually glad for this thread because it forced me to verify. I too plan to purchase this device and then return it when the wifi-only version is released. I don't like to do such things, but they really shouldn't release a 3G version first.
setite said:
I am actually glad for this thread because it forced me to verify. I too plan to purchase this device and then return it when the wifi-only version is released. I don't like to do such things, but they really shouldn't release a 3G version first.
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Isn't that return fraud? Buying an item for a short period of time to use knowing you are going to return it?
From wikipedia:
Wardrobing or renting: Purchasing merchandise for short-term use with the intent to return the item
Sirchuk said:
Isn't that return fraud? Buying an item for a short period of time to use knowing you are going to return it?
From wikipedia:
Wardrobing or renting: Purchasing merchandise for short-term use with the intent to return the item
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It may be, but costco has the agreement with its products company. You can return without a reason, so how are they gonna say no? As an employee, i have personal heard people say when ask why they are returning "because you have a newer model". There is nothing we (as costco employees) can do but say ok. Infact we have one person that on Monday ever week comes in and buys 3 books/magazines. Then the following Monday brings them back and buys 3 more. But not to hijack, so back on topic. I personally will buying one on the 24th at costco, just because of the price.
bwcorvus said:
It may be, but costco has the agreement with its products company. You can return without a reason, so how are they gonna say no? As an employee, i have personal heard people say when ask why they are returning "because you have a newer model". There is nothing we (as costco employees) can do but say ok. Infact we have one person that on Monday ever week comes in and buys 3 books/magazines. Then the following Monday brings them back and buys 3 more. But not to hijack, so back on topic. I personally will buying one on the 24th at costco, just because of the price.
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What price do you mean. Unless I missed something, the only difference in price is a 35$ Mail In Rebate that essentially cancels out the 35$ Activation fee.
To Sirchuk. Fraud denotes illegality. The only illegal exploitation of a return policy that I am aware of is the one in which you purchase an item, and swap it out with a broken one and return it and keep the working new one. I am simply utilizing the return policy lawfully, albeit deceitfully. I do not like to do it, on principal, since I LOVE everything about Costco. I once purchased a TV two days before a Black Friday sale because I was assured I could come in and get a refund for the coupon price. I did this to avoid the lines, lovely. I will only return it if the WiFi Only version comes out within 90 days. If this is released like the WiFi Only galaxy tab, then it wont be out in 90 days and I'll be stuck.
To Bwcorvus. The book guy is a jackass. I know returning electronics when something better comes along is bad, but returning books is really bad. With electronics, I don't get to use said device anymore, or if I get a newer model, Costco is still making money. I actually want to work at Costco, but they have the worst careers section on their site. After finally finding the link, I couldn't get a list of job openings, just positions that exist for which I could blindly apply for.
EDIT: I researched the terms Sirchuk presented. I am seeing that I am the evil consumer from the viewpoint of a retailer. I suppose I am not as good of a person as I thought. Hmmm. I could use an excuse about how evil Best Buy is. They really are though. When I bought an iPad, and was unsatisfied with the device they charged me a restocking fee. I argued at length with them since the return policy did not mention restocking fees on tablets, only computers. They argued that it was a "notebook computer" despite the fact that it's not. It is a new device their policy doesn't cover. They refunded me a month later when they removed their restocking fees altogether.
Either way, as much as I am a conservative, I do have uncontrollable anger at Best Buy. I do however love Costco, because they have never wronged me. If buying something knowing full well that I will likely return it, maybe I should buy from Best Buy who has screwed me and my friends before. Does it count that I plan to keep the device if something better doesn't come along? Should I have to keep a device that is inferior in some way if my purchase is recent? Do I get credit for not returning half-eaten food? I had a salad from costco recently that I hated, but didn't return. I am so conflicted now. Though no matter what I do, I will still sleep fine.
EDIT2: I have one more roundabout possible justification. Capitalism works on the principals of consumers voting with their wallets. Which sends a clearer message. Waiting lord knows how long for a cheaper wifi-only version(the one I actually want), or buying the 3G and returning it for a wifi-only version. My logic is that they need a tangible way to show that consumers like me don't want them to play this carrier codswallop with tablets. They should release wifi-only versions simultaneously, or first. If people like me don't buy the 3G version, then swap it out, how will they figure it out. They don't send surveys. I need them to know that I have the money for the 3G version, but don't want 3G, and furthermore that I won't simply settle for the 3G version.
The ony other thing to point out, if they offered data plans as affordable as they used to.. 20-30$ for unlimited data, I wouldn't be having this discussion. I would simply pay for data every month and happily keep the 3G version. But they are charging a 200$ premium for roughly 50$ in parts and the "priviledge" to pay for 3G and later 4G. Add to that the fact that they offer "month-to-month" data with no contract, but apparently if you dont pay for a month or two, you have to pay 35$ to reactivate. Someone will have to prove a tangible reason for this fee before I will consider it anything but greedy.
setite said:
What price do you mean. Unless I missed something, the only difference in price is a 35$ Mail In Rebate that essentially cancels out the 35$ Activation fee.
To Sirchuk. Fraud denotes illegality. The only illegal exploitation of a return policy that I am aware of is the one in which you purchase an item, and swap it out with a broken one and return it and keep the working new one. I am simply utilizing the return policy lawfully, albeit deceitfully. I do not like to do it, on principal, since I LOVE everything about Costco. I once purchased a TV two days before a Black Friday sale because I was assured I could come in and get a refund for the coupon price. I did this to avoid the lines, lovely. I will only return it if the WiFi Only version comes out within 90 days. If this is released like the WiFi Only galaxy tab, then it wont be out in 90 days and I'll be stuck.
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Rumor says that costco will have the 3G tablet for $100 less than Verizon/BestBuy.
Also to note, nobody has seen the actual rebate form for the $35 back. How much do you want to bet it's going to require service for at least 2 months?
If BestBuy really is only 14 Days, I may have to renew my costco membership.
Edit:
Ugh, yeah, 14 days sucks. If Costco really is $100 less, I'm definitely going to renew my membership. Might do it now just due to the 90 days. I don't anticipate returning it, but I didn't think I would with the Nook Color either. It went back on day 30 of their 30 day return.
setite said:
What price do you mean. Unless I missed something, the only difference in price is a 35$ Mail In Rebate that essentially cancels out the 35$ Activation fee.
To Sirchuk. Fraud denotes illegality. The only illegal exploitation of a return policy that I am aware of is the one in which you purchase an item, and swap it out with a broken one and return it and keep the working new one. I am simply utilizing the return policy lawfully, albeit deceitfully. I do not like to do it, on principal, since I LOVE everything about Costco. I once purchased a TV two days before a Black Friday sale because I was assured I could come in and get a refund for the coupon price. I did this to avoid the lines, lovely. I will only return it if the WiFi Only version comes out within 90 days. If this is released like the WiFi Only galaxy tab, then it wont be out in 90 days and I'll be stuck.
To Bwcorvus. The book guy is a jackass. I know returning electronics when something better comes along is bad, but returning books is really bad. With electronics, I don't get to use said device anymore, or if I get a newer model, Costco is still making money. I actually want to work at Costco, but they have the worst careers section on their site. After finally finding the link, I couldn't get a list of job openings, just positions that exist for which I could blindly apply for.
EDIT: I researched the terms Sirchuk presented. I am seeing that I am the evil consumer from the viewpoint of a retailer. I suppose I am not as good of a person as I thought. Hmmm. I could use an excuse about how evil Best Buy is. They really are though. When I bought an iPad, and was unsatisfied with the device they charged me a restocking fee. I argued at length with them since the return policy did not mention restocking fees on tablets, only computers. They argued that it was a "notebook computer" despite the fact that it's not. It is a new device their policy doesn't cover. They refunded me a month later when they removed their restocking fees altogether.
Either way, as much as I am a conservative, I do have uncontrollable anger at Best Buy. I do however love Costco, because they have never wronged me. If buying something knowing full well that I will likely return it, maybe I should buy from Best Buy who has screwed me and my friends before. Does it count that I plan to keep the device if something better doesn't come along? Should I have to keep a device that is inferior in some way if my purchase is recent? Do I get credit for not returning half-eaten food? I had a salad from costco recently that I hated, but didn't return. I am so conflicted now. Though no matter what I do, I will still sleep fine.
EDIT2: I have one more roundabout possible justification. Capitalism works on the principals of consumers voting with their wallets. Which sends a clearer message. Waiting lord knows how long for a cheaper wifi-only version(the one I actually want), or buying the 3G and returning it for a wifi-only version. My logic is that they need a tangible way to show that consumers like me don't want them to play this carrier codswallop with tablets. They should release wifi-only versions simultaneously, or first. If people like me don't buy the 3G version, then swap it out, how will they figure it out. They don't send surveys. I need them to know that I have the money for the 3G version, but don't want 3G, and furthermore that I won't simply settle for the 3G version.
The ony other thing to point out, if they offered data plans as affordable as they used to.. 20-30$ for unlimited data, I wouldn't be having this discussion. I would simply pay for data every month and happily keep the 3G version. But they are charging a 200$ premium for roughly 50$ in parts and the "priviledge" to pay for 3G and later 4G. Add to that the fact that they offer "month-to-month" data with no contract, but apparently if you dont pay for a month or two, you have to pay 35$ to reactivate. Someone will have to prove a tangible reason for this fee before I will consider it anything but greedy.
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As much money as corporations make, the brass at those corps make and the revenue the shareholders get.. well, I find no fault in your logic in how you conduct business.
Anyone that says otherwise is just throwing stones cause they have nothing better to do, or are kicking themselves for not being as sharp a consumer.
Policies exist for us to take advantage of... if Costco thought their policy wasn't good for business it never would have seen light of day.
Sirchuk said:
Rumor says that costco will have the 3G tablet for $100 less than Verizon/BestBuy.
Also to note, nobody has seen the actual rebate form for the $35 back. How much do you want to bet it's going to require service for at least 2 months?
If BestBuy really is only 14 Days, I may have to renew my costco membership.
Edit:
Ugh, yeah, 14 days sucks. If Costco really is $100 less, I'm definitely going to renew my membership. Might do it now just due to the 90 days. I don't anticipate returning it, but I didn't think I would with the Nook Color either. It went back on day 30 of their 30 day return.
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I rarely exploit return policies. Most of the time I am optimistic but simply can't live with a device. I simply couldn't live with the iPad, or the Viewsonic G-Tablet. These devices are too expensive for doubts.
It's small potatoes, but consider paying 100$ for a Costco Executive Membership instead of 50$ for the basic. The Executive membership has a bunch of perks, but most notably is 2% cashback at the end of the year on most purchases. If I recall the only normal exception is gasoline. But if you have a Costco credit card you get 3% on gas. It's not much.. but if you get executive membership.. you'd save 14$ on a 700$ xoom.. or 16$ on a 800$ one.
Gold Star Membership
Gold Star Membership is available to individuals who do not qualify for a Business Membership. Gold Star Membership is $50 per year, and includes one household card per primary membership. See the membership counter at your local Costco warehouse for additional information, or call us at 1-800-774-2678.
Executive Membership
Executive Membership is our highest level of membership. Executive Members receive an annual 2% Reward on most Costco purchases, and extra benefits on member services, such as lower prices on check printing, auto financing and long-distance phone service; larger Costco Cash card amounts for mortgage, real estate and home equity transactions; one-year free roadside assistance for vehicles covered through the Auto Insurance Program; and extra travel benefits.
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Anyone know if Bestbuy pre-order is refundable? I was thinking, I might just put down a deposit just in case I cannot get it at Costco.
harajuka said:
Anyone know if Bestbuy pre-order is refundable? I was thinking, I might just put down a deposit just in case I cannot get it at Costco.
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Don't quote me as I can be forgetful. I am 90% sure that I pre-ordered the EVO at BB then cancelled, got my 50$ back.. and went to radioshack. If memory serves BB handles pre-orders by giving you a gift-card which I was able to refund.
Again don't quote me on this, but I do recall that I was on the list at BB but then I went to RadioShack. I think I did that to get a better number because BB already had like 16 people ahead of me. BB refunded me, but radioshack wouldn't since I ended up getting my EVO on eBay from a Google I/O dev.
Not trying to cheat them in any way, but I don't really want to pay a 15% restocking fee if I don't have to So since I just snagged the coupon code deal, is there anything I can say when I return it to get the BB guys to waive the restock fee?
buy at costco
Best Buy discontinued restocking fees a few weeks ago. If your store is still doing it...then...that sucks.
What? Really? Can I find that announcement somewhere? I'll print off a copy and try to make them honor it
Here you'll find that there is only the mention of a 25% restocking fee on special order products (it used to mention 15% here): http://www.bestbuy.com/site/Help-To...cy/pcmcat204400050028.c?id=pcmcat204400050028
This mentions a quote from an email sent out that also mentions restocking fees on tablets are no more: http://consumerist.com/2010/12/best-buy-puts-an-end-to-most-tyrannical-restocking-fees.html
Engadget summary: http://www.engadget.com/2010/12/19/best-buy-nixes-restocking-fees/
This article mentions that while the 15% fee is still gone, some new rules about requiring photo ID were put in place: http://www.examiner.com/dvd-in-new-...xchanges-policy-a-sign-of-more-financial-woes
I'd say that's pretty strong evidence. However, I've never had any issues with restocking fees as my store has never charged them. YMMV. Best of luck!
If I decide to buy the XOOM at Costco, what's the Return Policy ?, the same as any other product, 90 days ?, or it will be like a Verizon return policy, 15 days ?, thanks
It's 14 days at Costco.
Low023 said:
It's 14 days at Costco.
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That is definitely incorrect. There is a 90 day return policy, same as if you bought a computer from Costco.
14 days refers to the amount of time you have to cancel your contract with Verizon.
Yes, definitely 90 days. 14 days for Verizon contract canellation as stated above.
Sent from my Xoom using Tapatalk
martonikaj said:
That is definitely incorrect. There is a 90 day return policy, same as if you bought a computer from Costco.
14 days refers to the amount of time you have to cancel your contract with Verizon.
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This is correct. If you sign a 2 year contract you have 14 days to cancel it. You have 90 days to return any electric product to costco and get a full refund. If any person at a kiosk tells you different just ask for the store manager.
Yes its 90 days, but costco makes you pay the activation fee and sign up for one month of service. At least they did when I was going to buy it on the 28th. It is also 20 bucks cheaper at costco but you'll end up paying more with the fees. I even told the "smart" reps there that verizon wasnt requiring the activation anymore and stuff so they called somebody and found out this was true but couldn't sell it to me without the activation due to costcos policy or something? So I just went to best buy and got it. 14 days with them though
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js042507 said:
Yes its 90 days, but costco makes you pay the activation fee and sign up for one month of service. At least they did when I was going to buy it on the 28th. It is also 20 bucks cheaper at costco but you'll end up paying more with the fees. I even told the "smart" reps there that verizon wasnt requiring the activation anymore and stuff so they called somebody and found out this was true but couldn't sell it to me without the activation due to costcos policy or something? So I just went to best buy and got it. 14 days with them though
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Its because Costco gets a cut for selling the Xoom with a data plan.
If you really want the 90 day return policy, just go in there to buy the Xoom, sign up for the plan and then walk out the door and call Verizon and cancel. You'll get the activation fee dropped.
martonikaj said:
That is definitely incorrect. There is a 90 day return policy, same as if you bought a computer from Costco.
14 days refers to the amount of time you have to cancel your contract with Verizon.
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I'm just going by what they told me. They said it had a 14 day return policy for mine when I got it. He said they will exchange for a different one if it has any defects up to 90 days though.
I guess he may have been saying that to avoid a return or something... meh.
Low023 said:
I'm just going by what they told me. They said it had a 14 day return policy for mine when I got it. He said they will exchange for a different one if it has any defects up to 90 days though.
I guess he may have been saying that to avoid a return or something... meh.
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I've independently confirmed with 2 Costcos its a 90 return policy on the hardware.
In Store Verizon Cancellation
The Costco sales guys also told me 90 days for full refund or price match (if the price drops). As for canceling the Verizon plan, when I called to do it over the phone they wouldn't let me cancel it. They said they couldn't tell if I bought my Xoom for the full price or on contract so I would have to go in to the Costco kiosk to shut down my Verizon plan.
This varies from one Costco store to the next. I live in South Florida and most stores have a 90-day return policy for the XOOM. However, there is one store in particular in my area that only honors a 30-day policy for the XOOM. This return policy is set by the manager of the mobile device Kiosk. This is why you may have a store here or there that deviate from the standard 90-day policy. Bottom line, call the store or go into the store from which you wish to buy your Xoom and ask the people at the kiosk.
I hope this clears up the confusion.
i bought my xoom at costco
the return policy is if you buy it on contract the policy is 14 days, if you buy it off contract its 90 days
RickyMaxX said:
This varies from one Costco store to the next. I live in South Florida and most stores have a 90-day return policy for the XOOM. However, there is one store in particular in my area that only honors a 30-day policy for the XOOM. This return policy is set by the manager of the mobile device Kiosk. This is why you may have a store here or there that deviate from the standard 90-day policy. Bottom line, call the store or go into the store from which you wish to buy your Xoom and ask the people at the kiosk.
I hope this clears up the confusion.
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Well the guy can say this, it will not hold up. As a costco employee i will tell you this. Corporate sets all are policies. Mangers only have the power to make them better (in the name of member service) they are NOT ALLOWED to make them worst. All you have to do is ask to talk to the store manager if someone tells you other wise.
bwcorvus said:
Well the guy can say this, it will not hold up. As a costco employee i will tell you this. Corporate sets all are policies. Mangers only have the power to make them better (in the name of member service) they are NOT ALLOWED to make them worst. All you have to do is ask to talk to the store manager if someone tells you other wise.
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Well that's good info. I talked with the manager of the mobile kiosk at this particular Kiosk and he said that it is a 30-day policy if you buy it off contract. So it's good to know this can be challenged. And yes, others in the area are selling it with a 90-day return policy off contract.
droidftw said:
i bought my xoom at costco
the return policy is if you buy it on contract the policy is 14 days, if you buy it off contract its 90 days
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Not true. As stated before you have 14 days to cancel the contract and 90 days to return the hardware. Of course unless you get a 2 year contract and a $200 subsidy, then yes it will be 14 days to pay the difference of $200 when you cancel your contract.
Costco will take anything back. It says 90 days right on my receipt. They also give you a rebate for the activation fee, or at least they gave me one.
rbruno66 said:
Costco will take anything back. It says 90 days right on my receipt. They also give you a rebate for the activation fee, or at least they gave me one.
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That’s correct the return policy is 90 days. As for the mail in rebate of the activation fee you will get it after 90 days.
knut150 said:
That’s correct the return policy is 90 days. As for the mail in rebate of the activation fee you will get it after 90 days.
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should be noted based on my experience talking to them that you only get back the $35 activation fee from Costco if you PAY for 3 months of service.
Listed below is the links to each sites Return Policy. Someone may decide to take all the pertinent information from each site and just post it to this thread to make a one-stop-shop for return policies.
Buy.com
Newegg
Amazon
Office Max
Best Buy They have their return policies split up into different sites
Walmart
TigerDirect
Target -Target.com In Store return
Target - Target.com Online return
Staples
Sears
P.C. Richard & Son
Office Depot
Micro Center
JR.com
HHGregg
Fry's Electronics
DataVision
BJ's Wholesale Club
B&H
American TV
For those of us that got our orders in via Newegg, we have the computer replacement only return policy. This means no refunds for returns, replacement only for 30 days. After that it's dealing via Asus on the warranty.
Looks like Sears is the best option: 30 days, no restocking fee, and you can return to brick and mortar locations to avoid any shipping charges/delays.
wynand32 said:
There's a new thread on return policies, but just to clarify. Sears only charges a restocking fee if the original packaging and included materials are missing. Here's from their policy:
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A 15% restocking fee is charged on Home Electronics returned without the original box, used, and without all of the original product packaging and accessories
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Took this from the other thread on availability to respond to.
Sear's policy is easily misunderstood. It really should say "without the original box, used, OR without the original packaging. Notice the bolded words.
Hence, they could theoretically charge you a restocking fee. At the very least, it will be a bit of a hassle for some people based on the manager. You can return with no fee, even if stuff is missing, if there was some major issue with the item that the box said it would not have.
For example, the G-Tablet box said it would come with adobe flash support out of the box. People used this excuse to return it with no fee. You will need to identify something like this to return with no issues.
Buy.com seems to be 45 days with no mention of restocking fees.
rothnic said:
Took this from the other thread on availability to respond to.
Sear's policy is easily misunderstood. It really should say "without the original box, used, OR without the original packaging. Notice the bolded words.
Hence, they could theoretically charge you a restocking fee. At the very least, it will be a bit of a hassle for some people based on the manager. You can return with no fee, even if stuff is missing, if there was some major issue with the item that the box said it would not have.
For example, the G-Tablet box said it would come with adobe flash support out of the box. People used this excuse to return it with no fee. You will need to identify something like this to return with no issues.
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I'd think that, given this language, one could easily argue that there's no restocking fee. I mean, the language as written is clear: each of these criteria must be met for there to be a restocking fee. The difference between "and" and "or" isn't insignificant.
Funny enough, I just finished a chat with Sears where the lady said there's a 90-day return policy with no restocking fee. If I get that via email, then I'll set.
Update: Grrr, no email.
wynand32 said:
I'd think that, given this language, one could easily argue that there's no restocking fee. I mean, the language as written is clear: each of these criteria must be met for there to be a restocking fee. The difference between "and" and "or" isn't insignificant.
Funny enough, I just finished a chat with Sears where the lady said there's a 90-day return policy with no restocking fee. If I get that via email, then I'll set.
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You talked to a lady representing the online company.
I'm talking about from experience what people went through with the stores. They all have different managers, with different attitudes. I personally felt I was hassled even to get a replacement for a device with bad hardware.
If you feel like arguing and justifying, go for it.
rothnic said:
You talked to a lady representing the online company.
I'm talking about from experience what people went through with the stores. They all have different managers, with different attitudes. I personally felt I was hassled even to get a replacement for a device with bad hardware.
If you feel like arguing and justifying, go for it.
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Oh sure, I hear you. I was saying that if I have an email stating a policy, then that would apply. Unfortunately, no email, and so we're left with an ambiguously worded policy. I hate that.
wynand32 said:
Oh sure, I hear you. I was saying that if I have an email stating a policy, then that would apply. Unfortunately, no email, and so we're left with an ambiguously worded policy. I hate that.
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Tried editing, then you had replied already:
Edit: BTW, their usage of "and" is correct if you consider it. They can charge 15% for each one of those cases. They can charge for no box and they can charge for used and they can charge for missing materials. I interpreted it the same way as you, but then I was proved wrong when multiple people were hassled.
I think they all got it returned, but some people spent more of their time in Sears talking to a manager than others.
rothnic said:
Tried editing, then you had replied already:
Edit: BTW, their usage of "and" is correct if you consider it. They can charge 15% for each one of those cases. They can charge for no box and they can charge for used and they can charge for missing materials. I interpreted it the same way as you, but then I was proved wrong when multiple people were hassled.
I think they all got it returned, but some people spent more of their time in Sears talking to a manager than others.
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Yep, I think you're right: such is interpreted that way on occasion. Being a bit of a purist when it comes to grammar, though, I'd say that being "and" means that all conditions have to apply.
But, other than being pedantic, that's irrelevant. I can easily see a Sears manager making a stink. What they don't know is that I have a secret weapon: my wife ALWAYS gets her way in these circumstances. She will not settle for no, period, and never loses.
Here's the link to American TV's return policy
http://www.americantv.com/receipt/receipt_ol_terms.html
It's 5 days + 7 days shipping on notebook computers (I'm guessing the tablet would fall into this, maybe the dock as well)
Was thinking about ordering the dock here as they give a discount ~$125 for my area, but not sure when/if I'll get a tablet, return period is too short.
Wow, I'm realizing just how spoiled I am buying everything from Costco. I'm seeing that most places have restocking fees and/or only take returns on unopened items.
Question: Amazon says they have a 30-day return policy for computers, but that computers must be in "New" condition. For some retailers, this means unopened. Does Amazon take returns on opened and used computers, assuming that all original packaging and accessories are included?
wynand32 said:
Wow, I'm realizing just how spoiled I am buying everything from Costco. I'm seeing that most places have restocking fees and/or only take returns on unopened items.
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I was really hoping to see Costco's name appear on the list of retailers carrying the Transformer... I bought the Xoom there knowing that if the Transformer came out in the 90 day window (and it looked like a better device/value) then I could return the Xoom to Costco. Their return policy is completely unrivaled.
I'm sure they'll start carrying it as soon as I purchase it from another location.
dustindw said:
I'm sure they'll start carrying it as soon as I purchase it from another location.
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According to Costco corporate, they'll be carrying other (as yet unnamed) tablets, but not the Transformer.
I just returned an opened GTablet to sears, they did not charge me one penny and all I said was that I couldn't deal with the screen viewing angles.
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donatom3 said:
I just returned an opened GTablet to sears, they did not charge me one penny and all I said was that I couldn't deal with the screen viewing angles.
Sent from my PC36100 using Tapatalk
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Good to know, thanks!
just got a new credit card today, it has a merchant return policy: within 60 days, you can get a refund from card company for whatever reason up to $250. not enough to cover the tablet, enough for the dock.
check your credit card benefits
So does anybody have any extra info Best Buy's in-store return policy on tablets? Seems they have the clause "could include restocking fee" and on the website but are not specific on what products that applies too.
Was considering picking up the Acer Iconia tomorrow to play with it and check it out.
mustafazr said:
So does anybody have any extra info Best Buy's in-store return policy on tablets? Seems they have the clause "could include restocking fee" and on the website but are not specific on what products that applies too.
Was considering picking up the Acer Iconia tomorrow to play with it and check it out.
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You should be fine. I plan(ned?) on doing the same thing. But isn't Best Buy closed for Easter tomorrow? Plus, you have to get extremely lucky to get them to sell you an Acer before Monday. I think I'm just going to wait until Tuesday and buy the Transformer.
mustafazr said:
So does anybody have any extra info Best Buy's in-store return policy on tablets? Seems they have the clause "could include restocking fee" and on the website but are not specific on what products that applies too.
Was considering picking up the Acer Iconia tomorrow to play with it and check it out.
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I've bought two tablets from Best Buy. They have a 14 day return policy and no restocking fee. Returned one of my tablets without any issue.