[Q] Dropping data connection - Droid RAZR M Q&A, Help & Troubleshooting

anyone experiencing data drops particularly when the phone is in weak 4G coverage? It acts like it cant switch between 4G and 3G. sometimes it might take 5 min or more before it will reconnect to data. the phone works fine when it is in a strong signal area. So far I have just experienced this behavior in low signal coverage.

Yesss! Experienced that yesterday. But came back on in 5 min. Usually fixed when u go to settings and switch from the lte to GSM and back to lte but haven't had trouble with it today
Sent from my XT907 using Tapatalk 2

check this thread: http://forum.xda-developers.com/showthread.php?t=1893010
has links to other threads as well
Yours is the first case I've seen where data drops altogether, most have just been going back to 3G too often.

jntdroid said:
check this thread: http://forum.xda-developers.com/showthread.php?t=1893010
has links to other threads as well
Yours is the first case I've seen where data drops altogether, most have just been going back to 3G too often.
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Click to collapse
I am having the no data issue as well! I leave my house (on wifi and supposedly 3G or 4G) and I want to start listening to music immediately in my car but I have no data connection once wifi is off. It can take over a minute or more to get a data connection! I was wondering if this had to do with LTE protocol negotiation, as this is my first 4G phone. However it seems way too slow and its very aggravating. When it does get data back, it is usually 4G not 3G. Toggling data mode on and off doesn't fix it. I have not yet tried toggling between CDMA and GSM.

emkman said:
I am having the no data issue as well! I leave my house (on wifi and supposedly 3G or 4G) and I want to start listening to music immediately in my car but I have no data connection once wifi is off. It can take over a minute or more to get a data connection! I was wondering if this had to do with LTE protocol negotiation, as this is my first 4G phone. However it seems way too slow and its very aggravating. When it does get data back, it is usually 4G not 3G. Toggling data mode on and off doesn't fix it. I have not yet tried toggling between CDMA and GSM.
Click to expand...
Click to collapse
does it only happen when you're leaving wifi and going to cell data?

My experience with data connection was spotty for the first couple days. Going from WiFi into 4G then 3G on the way to work required a reboot to pick up the 3G after I arrived.
I think I may have found my issue.
Settings -> More... -> Mobile Networks -> Network Mode
Was originally set to "Global". I've found that "LTE/CDMA" works better for me.
hope this helps some.

Related

4G and WiFi Not Compatible?

I had been having problems getting 4G at home and just noticed that if I turn off WiFi, 4G pops right up and as soon as I re-enable WiFi (which connects to my home network) 4G disconnects. Has anyone seen this behavior? When you think about it, it makes perfect sense, and since both are enabled to connect when the other one isn't, the flip-flop is automatic. But it surprised me.
its probably because sprints 4G is based on WIFI. or it just cuts off 4G cus you dont need it anymore
I believe it works the same way as WiFi and EVDO works on older phones. When you turn on WiFi it will use that as your data connection instead of EVDO regardless if it is a crappy WiFi connection.
-------------------------------------
Sent via the Sprint HTC EVO
Yeah, it's actually pretty cool, but if you don't know about it, it gets frustrating. I called Sprint customer service and he had me go through the battery out/in routine and go outside and try, etc. So maybe they don't know about it either!
But it makes sense for Sprint, since their data plan is unlimited and they want to avoid network overloading (are you listening AT&T? LOL). The only thing you miss on WiFi are location-based sevices that rely on GPS (navigation, some weather products, etc.).
dkdontforget said:
its probably because sprints 4G is based on WIFI. or it just cuts off 4G cus you dont need it anymore
Click to expand...
Click to collapse
WiFi and 802.16e aren't all that similar. LOTS of differences between the protocols.
Maybe there's some isolation problems on your device as Sprint is using their 2.5 GHz spectrum holdings for their 4G network.
4g network and 3g network both will shut off when enabling wifi. Why have 2 forms of data going at the same time? Its not gunna use both to double your speeds.
You wont lose any GPS features. Turn on wifi and load up Google Maps, it will find your location exact.
When making calls and sending text it uses 1x so you will still receive everything except for MMS. Maybe they fixed it to where you can receive them even when on wifi with the Evo, not 100% sure.
4g and WiFi are both data only connections. You don't need two data connections simultaneously so it is smart enough to auto disable one to save battery. It would also cause routing problems.
Every phone does this LOL When you switch on Wifi they turn off 2g,3g,4g etc because you can't use 2 data connections at the same time.
I'm curious why you would want 4g and wifi on at the same time?
I thought this was pretty common knowledge (on any Android phone)... And I also thought it was done for battery conservation reasons as much as anything else. WiFi's a simpler point to point connection and from what I understand it sucks less power than 3G or 4G which is constantly checking for additional cell towers in case you've moved, etc.
If you're at home or at work w/a stable WiFi connection you should be able to preserve more battery power by using it, within the settings you can even set it so the phone doesn't revert to 3G when it goes to sleep (the default setting IIRC), otherwise it does this and only jumps back to WiFi when you wake it ('till you're out of range anyway).
I agree with all the comments. And if the Sprint Customer Service guys had said, "Hey, you idiot...it's supposed to do that," then I wouldn't have posted. But the fact that he was as stumped as I was prompted me to post (we all know that Sprint gets all it's info from reading these forums...LOL).

4G problem

I did the fix and i am on stock updated all the way from one of the threads in the dev section and before 4G worked with the old radio but cut out all the time So i decided to do this fix and now the 4G connects for about a minute and it disconnects and i am in an area with excellent 4G coverage. So if anyone knows of a 4G connection problem in the Kansas City area please tell me or if it is just my phone tell me how i can fix this problem.
Edit: It appears that 3G cuts in to do data instead of 4G because as soon as it cuts out 3G uses data.
Edit 2: Now if I go in to Setting>Wireless & Networks>4G Settings It says fair - Poor connection, Assuming because i am inside, but i am not connected.
Edit 3: After disabling mobile data in the network settings it now holds the 4G connection well but now i have to wonder why 3G would over take 4G while it is on.
I been having 4g problems since the recent ota update. I hardly get 4g and it's considerably slower.. I'm running full stock with no root. What fix is available?
soxozor said:
I been having 4g problems since the recent ota update. I hardly get 4g and it's considerably slower.. I'm running full stock with no root. What fix is available?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=715915

3G on and Off

So, i have bugged folks on this forum about getting 3G to work on other carriers, and it turns out - it does work! At first i found out my settings were set to GSM only, but now i also found this weird inconsistency possibly a bug.
If i have Data Off after using 3G or GPRS for some time, when i turn it back on, phone would not connect to data service. After enabling it will simply time out.
I found that if i switch from GSM to WCDMA, and than back, 3G network would connect and work.
I don't know if it's specifically my phone, or a bug, so i'm just throwing it out there.
dialbat said:
So, i have bugged folks on this forum about getting 3G to work on other carriers, and it turns out - it does work! At first i found out my settings were set to GSM only, but now i also found this weird inconsistency possibly a bug.
If i have Data Off after using 3G or GPRS for some time, when i turn it back on, phone would not connect to data service. After enabling it will simply time out.
I found that if i switch from GSM to WCDMA, and than back, 3G network would connect and work.
I don't know if it's specifically my phone, or a bug, so i'm just throwing it out there.
Click to expand...
Click to collapse
What carrier are you getting 3G to work? I doubt its working if its anything that doesn't run on tmobiles bands..the icon will come up and stuff but your either getting edge speeds or not getting any connection. I've had this phone show me 3G with full bars and just time out.. I can eveven put in a sim with a sidekick plan or other data plan and it shows 3G but it does not work
Well, i'm overseas and i have used it on Russian carrier Beeline and carriers in two other countries. Now, i do set my connection to WCDMA only, which gives me 3G icon. When i set it to GSM only, i see GPRS icon show up.
So, it does work, i use fring, online radio, google maps. But as far as speed concerned, i have not tested it.
Just ran a speed test using Speedtest.net tool, I get 3951kbps download, and 655 upload
thats 3G

Fix/Workaround for mobile data connectivity problems (3G/H/H+ dropping connection)

I've been following the mobile data connectivity issue that some users are experiencing (where data connection drops randomly, apparently coinciding with a lot of switching between 3G/H/H+).
Initially, people suggested disabling 'fast dormancy' using *#*#9900#*#*, however, this did not work for many, including myself.
In this post http://forum.xda-developers.com/showpost.php?p=15250511&postcount=6, there appears to be a solution, albeit a workaround.
I have started this thread, as there are so many separate threads about this issue, and only the Telstra Australia thread had this answer (as far as I've read). I have copied the post (a repost from whirlpool) by dusty_nz below. Basically, the problem is serious, the guys from Samsung have insisted this will be fixed in KE9, but there is a workaround in the mean time (disabling H+ and H, or just disabling H+ using *#301279#). This may seem drastic to speed freaks, but 3G connection alone should still give you 1.5 Mb up/down if you can put up with that. This has worked for me, no more data stalling, no more server errors etc. etc. I hope H/H+ will be fixed in future firmware.
Here is the post:
dusty_nz said:
Found this on
http://forums.whirlpool.net.au/archive/1714413
****************** FIXED ******************
After contacting Samsung for an insane period of time (ended up on an international call to England i think... or now that i think about it could have just been some English guy in Aus lol) I have got an official explanation and confirmation that this issue is being looked into for KE8 (but it appears that KE8 has been launched in India already so it might be KE9).
*disclaimer*
I am no expert on mobile technology this in-depth however the (probably very) dumbed down version the Samsung guy told me was this;
*end disclaimer*
The problem stems from the fact that this phone has 3 forms of data connection, 3G, HSDPA, and HSPA+.
3G is what we have all had since 3/Telstra launch 10 years ago.
HSDPA is the 7.2mbps connections that we got after that.
HSPA+ is the full fledged 42mbps Next G stuff that only Telstra has.
The problem is, when you are just using the phone as "a phone" it idles on a 3G connection to save battery and when you initiate a data connection it flicks on to the higher connection protocols for better speed.
What is supposed to happen when you initiate the data connection is the phone checks for H+ connection, then for H and then finally 3G. For some reason if you arent with Telstra or are in an area without HSPA+ the phone gets hung up for too long attempting to initiate the H+ connection and refuses to drop back to H!
Also, even if it does give up on H+ it then has an issue with falling back to 3G. Resulting in the problem that if it cant get H+ or the tower is too flooded for a H connection you get absolutely nothing until you restart the data mode within the phone, renegotiates with the tower and BAM, you are back in business.
So... there are 5 fixes;
1. Wait for KE9 (or what ever firmware fixes the modem timings etc)
2. Get a Telstra sim and never leave an area that has H+
3. Turn off/on data mode whenever it happens
to which i told him they were stupid answers and completely unacceptable, but then he came out with this complete gem!
4. using service code *#301279# you can turn off HSPA+ completely forcing it to start the data connections on HSDPA
5. using *#301279# again you can just turn off HSPA+ and HSDPA meaning it instantly starts downloading the data on 3G without delay
Now yes, i thought... great... ive bought this $779 phone that has all the latest and greatest technology and I cant even use it! But, I did some testing!
First of all my normal sim is Vodafone so turning off HSPA+ is an obvious one for me, im never going to get it so why bother. So now that the phone only attempts to get a connection with HSDPA the need to turn off and on data connection was getting more and more rare but still having the problem (i have a feeling that is due to congestion?). So i bumped it down to 3G only and it works perfectly 100% of the time!
The point of these faster connection protocols is speed so i did testing.
Vodafone sim, 4 bars of signal in the middle of a shopping centre.
HPSA+ turned on = 4mbps down, 1mbps up
HSDPA turned on = 4mbps down, 1mbps up
3G only = 3.5mbps down, 1mbps up
did this over and over and over again and to be perfectly honest, im willing to lose 500kbps to make sure that data always works and if you are just doing general web browsing the time it takes to initiate the HSDPA connection wastes more time than the slightly slower speeds with 3G does.
Now obviously this only works fine in my situation, if you are with Telstra and going from HSPA+ down to 3G means going from 20mbps to 3... i would be pissed. But for the rest of the country you are talking about a loss of less than 1mbps so in real world situations with just small amounts of burst data its fine
TLDR; Try and go online and the 3G up arrow lights up but never actually downloads anything
Dial: *#301279# – Change HSPA revision – Release 5 HSPDA only
test, if still a problem
Dial: *#301279# – Change HSPA revision – Release R99 HSPA off
Your welcome, Peace out!
Click to expand...
Click to collapse
this works! thanks!
Cheers!
Just tried this and I got 1800kbps on 3g!!
Hmm, i played around with those codes. If i choose to drop H+ and H, stays on 3G, but speed is crappy for me. So i want to drop only H+, but when i do that phone stays only on 3G too, not attempting to connect to H. Am i doing something wrong ?
Sp1tfire said:
Hmm, i played around with those codes. If i choose to drop H+ and H, stays on 3G, but speed is crappy for me. So i want to drop only H+, but when i do that phone stays only on 3G too, not attempting to connect to H. Am i doing something wrong ?
Click to expand...
Click to collapse
*#301279#
Option [1] Release R99(HSPA OFF) - This should turn H+ and H off
Option [2] Release 5(HSDPA ONLY) - This should turn just H+ off (what you want)
Option [3] Release 6(HSDPA/HSUPA) - This should turn H+ and H on
To test this, you might want to make sure you are in an area that can pick up 3G, H and H+.
One week on since I selected Option [1] and I have not had any data stalling issues, before I was having data dropping every few minutes whilst browsing.
I tried Option [2] and still had the stalling issue.
Good luck.
tomelsmith said:
*#301279#
Option [1] Release R99(HSPA OFF) - This should turn H+ and H off
Option [2] Release 5(HSDPA ONLY) - This should turn just H+ off (what you want)
Option [3] Release 6(HSDPA/HSUPA) - This should turn H+ and H on
To test this, you might want to make sure you are in an area that can pick up 3G, H and H+.
One week on since I selected Option [1] and I have not had any data stalling issues, before I was having data dropping every few minutes whilst browsing.
I tried Option [2] and still had the stalling issue.
Good luck.
Click to expand...
Click to collapse
I hardly ever get H+, which is why i want to turn it off, thing is if i choose option 2, i only get 3G, while with option 3 i get 3G and H (probably H+ too if i were in the right place). Option 1 works fine, doesn't seem to stall, but 3G speed is crap in my network, that's why i wanted option 2.
Tried all three settings and I am getting about the same speeds with all three settings, 3600-4200 down and 1550-1620 up. So will try setting 1 to see if my connection carries on dropping out.
Thanks
Wat is the code for miui
Sent from my GT-I9100 using XDA Premium App
I actually tried this before on a few different radios and it didn't really work. The real problem I have is when I get in an elevator for a minute and get out shortly. It's not long enough in the elevator for the phone to say "No Signal" but it's still long enough for the data connection to hang and never bother hooking back up when I get off the elevator.
I'll try again though... will report back.
same here .... i tried the three options but problem persist
I have tried the codes above, including disabling dormancy but my internet still will not connect to the internet. Please help.
I'm with Optus (TPG) and I never really see H. It's either 3G, or H+.
I tried disabling H+ (option 2), and like the other guy now I only see 3G.
My Speedtest with only 3G was:
Down - 228.2kB/s
With H+ enabled (option 3), my Speedtest was:
Down - 482kB/s (but it's been as high as 1103.9kB/s in previous tests.
For now I'll just keep it as it is and put up with the occasional freezes. Hopefully it's fixed soon in a firmware release.
i cant seem to get the codes working.. after i dial *#301279# nothing happens, no menu nothing. tried on my wife's galaxy s 2 same thing.. is there an app to disable HSDPA?
\\Issue solved
Is this issue mainly due to the carrier?
I did not have this problem b4. Now I found that my phone might suffer from this.
Tried to disable the H+ or H & H+ at the same time, it seems the issue is still there.
I am on Vodafone Australia network. And I just raised this similar topic on Whirlpool, if you guys would like to discuss this network problem on an OZ forum, plz refer to the below
http://forums.whirlpool.net.au/forum-replies.cfm?t=1744684
Cheers
Updating to XXXKG2 fixed 90% of my problems, on vodafone au.
Sent from my GT-I9100 using XDA App
MealsOnWheels said:
Updating to XXXKG2 fixed 90% of my problems, on vodafone au.
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
For me it's still the same, coming from KF2 to KG2. Will try KG3.
Any one with new modem firmware that 100% fixed the 3G drop/stuck connection(only see upload sign lit) bug? I am running KG1 modem(stock rom no root) and still experiencing this issue on ATT in Bloomington, Indiana USA.
I also realized S2 uses Infineon modem chip which is the same supplier for the iPhone3G that had the 3G slow down, drop call issue..
Could this issue be the chip at the end?? Why would Samsung taking forever to fix this critical flaw on I9100??
I'm on 3 UK. Had the cutout on KG1 and KG2. But it's definitely gone away in KG3.
I'm on Airtel India on KG3 and I still have the data stalling issue.
Seems to me like this issue surfaces more when I'm at home on wifi and then step out to data.
Trying out these service codes now to see if it helps to turn off high speed data.
It would make sense for Samsung to include these settings in the rom itself even for those without issues but want to save battery.
Sent from my GT-I9100 using Tapatalk

Starting to get annoyed with the O variant phone in the UK

It's all too frequently dropping 4G or LTE connection when on the move. It's showing a connection, good strength too, but no data connection working. Often needing an airplane mode toggle or reboot to get online again.
5G is disabled as I'm nowhere near a 5G area.
Anyone got any ideas? Different firmware or something?
I'm starting to regret moving away from the SD note 10 plus I had. That phone was rock solid.
joebongo said:
It's all too frequently dropping 4G or LTE connection when on the move. It's showing a connection, good strength too, but no data connection working. Often needing an airplane mode toggle or reboot to get online again.
5G is disabled as I'm nowhere near a 5G area.
Anyone got any ideas? Different firmware or something?
I'm starting to regret moving away from the SD note 10 plus I had. That phone was rock solid.
Click to expand...
Click to collapse
I read that some people have issues with connection with some ISP providers. Try putting it on 3G and see if it works fine then. If it does then ISP has either sn issue with 4G network or phone needs a firmware fix to solve 4G connection issue if this isn't a hardware problem thought. Since for me it works fine here and my 4G shows all time and I even have 4G+ as status without an issue.
try disabling WiFi calling that helped in my case
Tried all that. Went into a town and it didn't again.. Had to force it onto 4g to get a connection.
Tried all that. Went into a town and it didn't again.. Had to force it onto 4g to get a connection. This is what I had before I forced the change in network.
Haven't had any issues myself, on giffgaff. Tried O2 briefly, it seemed okay too.
joebongo said:
Tried all that. Went into a town and it didn't again.. Had to force it onto 4g to get a connection. This is what I had before I forced the change in network.
Click to expand...
Click to collapse
Give this app a try, might help fixing it to one band
https://play.google.com/store/apps/details?id=com.ray.samsungbandselection
Yes u have that thanks. It seems to be band switching that's the problem. Or is it possible my carrier has live but unused bands that the phone is locking into? So when I travel I find myself with a dead data connection?

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