Sprint makes my head hurt - Epic 4G General

Went in to get my S3. After 45 minutes that can't figure out how to put it on my SERO account. They told me to comback tomorrow when they can call for help. wasted time and gas to the only corporate store in san diego, and the chick that wanted to buy epic has to wait now cause I need this for work. What the hell.
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AOD_Corwin said:
Went in to get my S3. After 45 minutes that can't figure out how to put it on my SERO account. They told me to comback tomorrow when they can call for help. wasted time and gas to the only corporate store in san diego, and the chick that wanted to buy epic has to wait now cause I need this for work. What the hell.
Sent from my SPH-D700 using xda premium
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They should have been able to call into their own service department to figure it out right then or there. Seems like bad CS to do that to you. Though I'm not entirely surprised.

I also am on SERO Premium. IMHO, you should ask to speak to Account Services, they are usually the ones who had been most helpful when I had to deal with messes involving SERO.

well I'm going back tonight we'll see what happens
Sent from my SPH-D700 using xda premium

Upgrading to the E4G on SERO was a nightmare, which took me to 3 different stores and none of them could do it. You might have an easier time just finding out what the employee services phone number is and ordering through telesales. Let us know what happens, please.

I also have a SERO account and I have problems going to a Sprint store to buy/activate new phones as well. Go to Best Buy. For some reason they can do it with no problem... Radio Shack can't do it either.
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lakers1fan said:
I also have a SERO account and I have problems going to a Sprint store to buy/activate new phones as well. Go to Best Buy. For some reason they can do it with no problem... Radio Shack can't do it either.
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Click to collapse
How long ago was this and where? Best Buy was the first place I tried for the E4G and they were totally unable to do the upgrade. That was several years ago, I'd be surprised if anything's changed.

Go here: http://community.sprint.com/baw/community/buzzaboutwireless/plans
Or email [email protected]
Those have been set up by sprint to handle SERO account service questions, and handle upgrades, etc. I wouldn't bother with a store unless you are willing to take the time to educate the salesperson yourself. I've done that once or twice, but it's never been worth it.
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---------- Post added at 07:43 PM ---------- Previous post was at 07:09 PM ----------
Here it is from the horses mouth:
http://mcguireslaw.com/2010/11/09/finally-a-solution/
Just for reference.
Good luck.
Sent from my SPH-D700 using xda premium

DroidApprentice said:
How long ago was this and where? Best Buy was the first place I tried for the E4G and they were totally unable to do the upgrade. That was several years ago, I'd be surprised if anything's changed.
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I have been doing this for years. Just as recent as last year when I upgraded to my epic touch and in Aug when I added another line. I live in Southern California so I don't know if that matters.

Related

Wtb shift

Looking for a shift. pm me if you have one
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Have you checked in the marketplace?
Also keep an eye on craigslist.org - I found mine in good shape with a clean ESN for $140! Rare deal but they come up from time to time. Otherwise the going rate is around $250 and there's dozens of 'em around (at least in most metro areas).
I am curious about this. If I am on contract and want to sell my phone will Sprint activate it for someone else?
I've bought and sold off craigslist a few times. As long as the ESN is clear and the account that the phone is tied to is currently paid up I haven't had any issues with Sprint.
Evo_Shift said:
I am curious about this. If I am on contract and want to sell my phone will Sprint activate it for someone else?
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Click to collapse
You'll have to activate another phone on your plan first. Can be anything, even an old flip phone. Once your phone is no longer activated, you can sell it to someone else and that person can activate it on their plan.
Here's one for a really good price in the marketplace: http://forum.xda-developers.com/showthread.php?t=1116462
Ill be posting mine in the market within the next couple days.
Pm with details and esn and price thanks
Sent from my A500 using XDA Premium App
I upped to the evo 3d so mine is free and clear now. rooted or stock, if you can't find one hit me up and we'll talk.
RyteSyde said:
I upped to the evo 3d so mine is free and clear now. rooted or stock, if you can't find one hit me up and we'll talk.
Click to expand...
Click to collapse
Just pm your email and we can go from there
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Sprint Premier Program Ending?

Pissed off! http://m.androidcentral.com/leaked-...mpaign=Feed:+androidcentral+(Android+Central)
Sent from my SPH-D700 using xda premium
What's the point of staying a loyal customer to sprint?
I saw that on android central, and al I can say is le boo.
Well, at least they are moving the new customer pricing up to 20 months for upgrades, that's cool.
Sent from my SPH-D700 using XDA App
Those one year upgrades have got to cost them a bundle. That's the only perk I'll miss.
Well...at least we get 20 month upgrades. But the rest sucks.
Looks like ill have to go back to getting 1 year upgrades from assurion.
"Excuse me, my epic mysteriously got dropped in the toilet, then broken in half, then microwaved somehow, then I lost it.What's that, your out of epics? Well I'm not getting off the phone till I get an equal or better replacement. Why yes, ill take the epictouch if i have too. Since it doesn't have a keyboard, your going to comp me the deductible, right? Kthanxbai!"
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poit said:
Those one year upgrades have got to cost them a bundle. That's the only perk I'll miss.
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Click to collapse
But really, what % of lines qualify for that? Sprint premier is something that helped them keep customers long term. Now people won't have an incentive to stay. Now the only thing Sprint will have to hold it's hat over T-mo is true unlimited data.
Wow!!! That really sucks big time :S BIG TIME....I really hate this.
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I'm more pissed because I go 10 years gold in November which would have set my upgrade to January 1. Woosah!
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shane6374 said:
But really, what % of lines qualify for that? Sprint premier is something that helped them keep customers long term. Now people won't have an incentive to stay. Now the only thing Sprint will have to hold it's hat over T-mo is true unlimited data.
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Click to collapse
The question here will be...until when? After all, they gotta be competitive to the other carriers...damn you sprint!
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austin420 said:
Looks like ill have to go back to getting 1 year upgrades from assurion.
"Excuse me, my epic mysteriously got dropped in the toilet, then broken in half, then microwaved somehow, then I lost it.What's that, your out of epics? Well I'm not getting off the phone till I get an equal or better replacement. Why yes, ill take the epictouch if i have too. Since it doesn't have a keyboard, your going to comp me the deductible, right? Kthanxbai!"
Sent from my SPH-D700 using XDA App
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How often do they not have replacement phone at assurion?
coming next.... true unlimited data goes away. after that price increases to match the competition. i'm done with sprint. my service has been too shoddy recently in areas that other companies have been good (including ATT) if i'm going to end up paying the same amount as those companies i'm jumping ship.
lepapirriky said:
The question here will be...until when? After they gotta be competitive to the other carriers...damn you sprint!
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Click to collapse
So Austin, would this be considered a change in the TOS?
Paris6906 said:
How often do they not have replacement phone at assurion?
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That's something we'll know very quick, the comunity is so big that as soon someone is able to score a phone like that, it'll be post here for us to do the same
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Ugh, why Sprint? One of the things I liked about you was actually caring about us customers. Now with this, the iPhone, maybe eliminating our unlimited data it just seems they want to be like Verizon and AT&T and be "one of the big boys on the block."
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worldwidepmp said:
Pissed off! http://m.androidcentral.com/leaked-...mpaign=Feed:+androidcentral+(Android+Central)
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That is totally GACHO ! This was one of the major benefits of staying with Sprint all these past 7 years ..... they better NOT change the unlimited data or they will lose customers because that is another main reason for choosing Sprint !
Well I've been a customer for 15 yrs. I still say they are better than the other carriers but i'm tired of getting dicked over. But that is the new company standard?
lepapirriky said:
That's something we'll know very quick, the comunity is so big that as soon someone is able to score a phone like that, it'll be post here for us to do the same
Click to expand...
Click to collapse
The first time someone sucsesfully pulls this, I garuantee there will be a massive thread. That's how I got a diamond (they were out of the vogue) and a tp2 (they were out of touch pro 1s)
It happens. Thbey usually will be out of stock for a few days while they are awaiting refurbs and will have to offer something from the authorized exchange list.
Its amazing how many phones take a bath that week.
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It's how I got my TP2
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TexasEpic4G said:
That is totally GACHO ! This was one of the major benefits of staying with Sprint all these past 7 years ..... they better NOT change the unlimited data or they will lose customers because that is another main reason for choosing Sprint !
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Click to collapse
Seriously Texas? u just had to bring in the inside joke?lol

How to get into a nexus s 4g for free!

I got my epic before the nexus s 4g came out so I just looked up here one day and bam. There of was perfect directions on how to root and do everything. Everyone has been so helpful especially the ACS team. If you wanna know how to get a free nexus through sprint pm me and ill tell ya how I did it. PS. Hope you get gingerbread soon.
All I can say is thanx this workefd in like 15 mins
Imma try tonite. When y'all called, did you mention the nexus by name, or just tiptoe around until they offered it?
Sent from my SPH-D700 using XDA App
All I did was I called Sprint *****ed about the epic and said that I wanna get on a new phone the lady said that's OK and she gave me a few to choose from and the nexus s 4g was one. I am using it right now rooted and all ****s amazing.
That's what I did sorry I can't respond to all to everyone I did not exspect to get over 200 inbox messages. Hahahaha. I did have 3 people that it worked for already
Was the photon n option?
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nom303 said:
Was the photon n option?
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No nexus evo shift and some other ****y phone
What's the secret here??? Call and ***** about the phone being a pile.
Did u had to return the epic?
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Why not just post how this is accomplished??
Hypnotic2010 said:
Why not just post how this is accomplished??
Click to expand...
Click to collapse
Did u even read all the post?? Seriously????
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lol i guess its a secret
Well I just tried and they told me I have to go to repair center to diagnose the phone. Now I'm not sure if I wanna go there because that means I'll have to put my phone back to stock but if this really works I'll definetely do it.
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lepapirriky said:
Well I just tried and they told me I have to go to repair center to diagnose the phone. Now I'm not sure if I wanna go there because that means I'll have to put my phone back to stock but if this really works I'll definetely do it.
Sent from my SPH-D700 using XDA App
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OOOoooo, sounds shady and unethical.
Craigslist, (still shady but more ethical ) , ftw
Here's the Secret,
1. Sign up for TEP
2. Use the phone for two calls
3. Brick your phone on purpose by erasing the bootloader
4. send it in for TEP and request a Nexus S
lynyrd65 said:
OOOoooo, sounds shady and unethical.
Craigslist, (still shady but more ethical ) , ftw
Click to expand...
Click to collapse
Like you never done anything shady and unethical
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Hypnotic2010 said:
Why not just post how this is accomplished??
Click to expand...
Click to collapse
He wants the attention
Just got shot down. Said I had I power button issue and ****ty service. They said I needed to have my epic replaced 3 times before I wo9uld qualify for a nexus. I'm pretty slick. I've gotten replacements for nothing before, and I didn't mention the nexus until she did. Instead, she made me a service ticket and told me to take it to a corperate service center, since I told her I had been told to call the hotline by a 3rd party store.
I guess ill try again another day.
Sent from my SPH-D700 using XDA App
austin420 said:
Just got shot down. Said I had I power button issue and ****ty service. They said I needed to have my epic replaced 3 times before I wo9uld qualify for a nexus. I'm pretty slick. I've gotten replacements for nothing before, and I didn't mention the nexus until she did. Instead, she made me a service ticket and told me to take it to a corperate service center, since I told her I had been told to call the hotline by a 3rd party store.
I guess ill try again another day.
Sent from my SPH-D700 using XDA App
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Click to collapse
Got the same answer, I'm wondering if the op been thru repair center before and that's why they gave the ns4g but oh well..I'm still thinking if I wanna go thru all this trouble :S
Sent from my SPH-D700 using XDA App
Im sure it wasnt as easy as it sounded , any phone company giving you a free phone there will be a catch to it ..ohh well at least some ppl got their nexus 4g
well im already on my second replacement epic. so im gonna try and hopefully have some success ... eeeeek

Sprint verifying discounts!

Well after probably 3 years of getting a 23% discount from my previous employer sprint is now asking for employment verification. So the one thing that was keeping on sprint will now be lost on Sept 26th. Looks like it's time to make the switch to Verizon. Anyone else get the message asking for verification or is it just something they do after x amount of time?
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Not yet. Been on employment discount for about 1.5 years...
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I have been getting it for about 3 years and no questions yet
I got a message on the website that I assume is about that but it was very cryptic.
Your Sprint service discount requires proof of eligibility, which you may be asked to provide to continue participation in the program.
Click to expand...
Click to collapse
I assume it is talking about the employee discount. Where did you see a date mentioned?
I got a text message telling me to go to www.sprint.com/verify. On that site lists the date.
Sent from my SPH-D700 using xda app-developers app
This is something that they do randomly. They have always done it in one fashion or other. I had to do it a couple years ago, and they just called me.
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I got the text yesterday, and gave them my e-mail, but I still have yet to receive that e-mail on my work address.
Yeah, for the first 10yrs i had sprint, I was on a retail employee plan ($15 a month) even though i hadn't always worked in retail. they called me twice in that 10yrs asking about if i was still working for xxxx and that there were "better" plan options now etc. With t-mobile going back to truly unlimited data, i may be switching....
I got it too yesterday and have had the discount 2 years (didn't know about it earlier as I had a military discount until then).
On another forum, a Sprint CSR is advising you only need to re-verify when you *upgrade your phone.*
Sprint inadvertently sent out the text to everyone. I just got another text today:
"We unintentionally sent you an SMS message yesterday regarding your Sprint discount. Please disregard. No action is needed."
Got another text today indicating yesterday's text was an error and no further action was needed.
Sent from my SPH-D700 using xda premium
signal34 said:
On another forum, a Sprint CSR is advising you only need to re-verify when you *upgrade your phone.*
Sprint inadvertently sent out the text to everyone. I just got another text today:
"We unintentionally sent you an SMS message yesterday regarding your Sprint discount. Please disregard. No action is needed."
Click to expand...
Click to collapse
I received the same message .....
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I didn't get the second text. I'm glad to hear that though. I was worried I'd actually have to verify it!
Sent from my SPH-D700 using xda app-developers app
I got one as well. A message when I login to Sprint and then I got a text a few days ago. However I am legit so I can verify my discount :laugh:
So like... you're complaining and want to switch carriers because for three years you've been getting a discount for a company you haven't even still been employed with, and Sprint wants verification rather than just letting you continue to get a discount that hasn't applied in years for you?
Go to Verizon. You deserve to pay more.
Sent from my Stock AOSP Android 4.1.1 Galaxy Nexus.
That's the thing if I wasn't getting this discount by the time I applied my current employers discount for Verizon I'd be paying less just not unlimited data, which is fine for me because I'm on wifi 70% of the time anyway.
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Grompy said:
That's the thing if I wasn't getting this discount by the time I applied my current employers discount for Verizon I'd be paying less just not unlimited data, which is fine for me because I'm on wifi 70% of the time anyway.
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Click to expand...
Click to collapse
Regardless, you are essentially stealing from Sprint... and whether they know that or not, their profits are hurt by it. I can guarantee that you're not the only one, so while your impact alone may not be much, every thief adds up. Losses like that are always passed on to the customer, so you are slowly but surely hurting the rest of us. Thanks, buddy
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styles420 said:
Regardless, you are essentially stealing from Sprint... and whether they know that or not, their profits are hurt by it. I can guarantee that you're not the only one, so while your impact alone may not be much, every thief adds up. Losses like that are always passed on to the customer, so you are slowly but surely hurting the rest of us. Thanks, buddy
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Click to expand...
Click to collapse
Xda has a button for that.
Sent from my SPH-D700 using xda app-developers app
There are discounts that everyone can get legitimately. No stealing required. I have had a 25% discount, and it's available to anyone willing to go through a few hoops.
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Perhaps you would like to describe these hoops and discounts.
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No one knows anything

Sprint. Best buy .. nothing.. thus is very frustrating
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cherylbaker said:
Sprint. Best buy .. nothing.. thus is very frustrating
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Same thing with T-mobile dude. They know it is released tomorrow and that is about it. They can't even give me a price when I call customer care! This is crazy.
Same here. Color me surprised...
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You think thats frustrating? Verizon hasnt even acknowledged it exists
U.S. Celluar hasn't given a date other than "by the end of the month". We know the prices but that's all!! Seems like everyone is in this waiting game.
I just called sprint and they said that it will be available for purchase, not pre order on the 25th. I also asked a buddy of mine that is a district manager for t-cellular which is a third party seller for sprint and he said he would actual have the phone for sale. Not sure if that is accurate though, because best buy had no clue.
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smark72 said:
I just called sprint and they said that it will be available for purchase, not pre order on the 25th. I also asked a buddy of mine that is a district manager for t-cellular which is a third party seller for sprint and he said he would actual have the phone for sale. Not sure if that is accurate though, because best buy had no clue.
Sent from my SPH-L710
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Click to collapse
All 3 of my local sprint store told me they'll be having the Note come the 25th. We shall see!!!
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cherylbaker said:
Sprint. Best buy .. nothing.. thus is very frustrating
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They know they are simpaky lying
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VIIRU§ said:
They know they are simpaky lying
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Click to collapse
Have you ever talked to these people? They usually don't have any idea what is going on.
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Could the lack of info on pricing be because they are waiting for the official "announcement" tomorrow. Samsung has event planned so maybe that is when they will announce prices for all carriers and flavors??
http://www.ubergizmo.com/2012/10/samsung-galaxy-note-2-confirmed-for-october-24th-event/
blazinazn said:
Could the lack of info on pricing be because they are waiting for the official "announcement" tomorrow. Samsung has event planned so maybe that is when they will announce prices for all carriers and flavors??
http://www.ubergizmo.com/2012/10/samsung-galaxy-note-2-confirmed-for-october-24th-event/
Click to expand...
Click to collapse
No, I worked for best buy and Verizon and T-Mobile. Oddly enough, T-Mobile people were the most informed because we had good communication from up top. Verizon was OK, not great, at giving us info. Best Buy is the worst. Not much training, they don't have answers, they pass stuff on that they change hours later. Incredibly disorganized.
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T-Mobile store in Kingwood, TX where i live has them, i'm stopping in tonight for a peek and see if they'll sell me one!

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