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I've only owned my exec a couple weeks and already I notice the pivot hinge loosening.
Has anyone tightened theirs? If so, any tips?
Get in touch with HTC and see if its warrantied.
Likely just needs something tightening.
Altho I work in a customer service department for a laptop repair workshop and they would likely accuse you of having bent it the wrong way and class it as "Accidental Damage".
In which case you'd be getting a bill for a hinge (£12) and labour (£130).
You may find HTC are a little nicer than my lot tho. Hehe.
Thanks for the reply. I was hoping to be able to unscrew the hinge myself, but I wanted to know if anyone's tried it themselves yet.
My other stupid question is; How do I get in touch with HTC? Anyone have a link? Can't google it.
I bought my unlocked O2 Exec new, but not from O2. I'm in the U.S. and I'm afraid they might not help me because I'm not a customer.
Nowhere I can just drive to for repairs either, because this unit isn't sold here.
Thanks again.
I don't have a loose hinge yet, but I'm sure we will all be at that point eventually. I noticed two small screws on the inside of the hinge (underneath the screen part) when you twist the screen half way around. I wonder if they do anything useful
I've noticed those screws as well. There's also a single screw on the base side. The base metal piece is the wiggly part on the non-screw side (right).
I'll wait another day or so to see if anyone has tried this yet. If I don't get a response, I'll hold my breath and give it a go.
If it works and I end up tightening my unit - great.
If not, then I've just made a very expensive mistake.
Either way, I'll update my post here with the results..
I can't be the only person with an exec/universal that has a loose lid. Pls excuse the pun.
hazer said:
Thanks for the reply. I was hoping to be able to unscrew the hinge myself, but I wanted to know if anyone's tried it themselves yet.
My other stupid question is; How do I get in touch with HTC? Anyone have a link? Can't google it.
I bought my unlocked O2 Exec new, but not from O2. I'm in the U.S. and I'm afraid they might not help me because I'm not a customer.
Nowhere I can just drive to for repairs either, because this unit isn't sold here.
Thanks again.
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Click to collapse
HTC warranty the product unless a third party warranty provider is nominated - which is very unusual in the first year tbh.
Normally you return to the point of sale and they will either repair it or replace it themselves and bill HTC or send it back to the manufacturer.
In this case the product is less than 28 days old? So in the UK you would be covered by the Sales of Goods Act 1979 and entitled to a repair or if you so choose an exchange. This would probably also be the case in some form or other in the USA, but I suspect since this was a product originally intended for the UK market (and if the seller was British) you would be bound by this law.
Since you're in the US you will likely have no warranty with the retailer ie. o2 since large companies often operate warranty services within the borders of the nation it was originally purchased in and never beyond.
So you're best bet is to contact HTC - whom are an international company - and they will assess the claim and arrange shipping to and from either a) an authorized local repair agent or b) back to the main repair and warranty facility in whichever country that is.
As far as I am aware you should definately either contact the point of sale if a large company and enquire as to the repair service route or just skip them compeletely and go for the manuafcturer.
For the European Union the warranty provider is: http://www.htceurope.com/
There doesn't appear to be one for the USA.
I'm sure there is but its likely going to be a case of shipping it back to Dubai or wherever anwyay so ping them some mail and see what they say.
Either way you must act quickly and keep a record of all correspondence.
In the UK we call consumer rights 'statutary rights' and the electronics world often goes far far beyond these in terms of warranty repair/s.
The only caveats are often companies assume that since you arent asking for or invoking your rights on a certain issue that they don't need to inform you of them.
YES, I have opened mine up & can give some insight. firstly it's all very robust and safe to open the hinge on the base side (have not opened screen side). it'a ALL metal - screw, plate u can see, & chassis screw goes into - so little/no danger of loosening things by unscrewing.
u will 1st find that the single screw on the base side may be half a turn loose. tightening it with a jewelers screwdriver will make a hug defferenc4e. possibly same benefit screen side but there r more screws there so I doubt it.
if u undo screw, base pops out as it hooked at one end, and thus only held by this 1 screw. u will find a nice, strong, ropey cable linking 2 halves - NOT a ribbon that breaks the moment u open this up - so safe again.
next, u can bend the plate slightly so that it sits lower in the middle. this makes a huge difference to screen looseness or play when in position. it's like tensioning a bow.
so, all very easy and safe FOR BASE SIDE. screen side looks way more delicate & hopefully someone will update this thread with similar info.
I found that when I dropped mine a few times, the screw came loose. a bit worrying cos it means a thread miust have skipped. but now I know that if the screw ever strips I can get it re-tapped by a jeweler and a new screw put in. there's enough chassis 4 this I think. please let us know how it goes.
Shame no pics ...!
:lol:
yeah, exec battled 2 take pics of its own arse when dissembled
First let me say THANKS to Gubbs and Craigie!
Unfortunately it's now past closing time at HTCEUROPE, so I'll have to try and call them tomorrow.
I tried to take the pda apart and concur with Craigie regarding its simplicity. The wiggle in my Exec comes from the pivot and not the base plate with the single screw. I tried to remove the lid side plate by unscrewing the 4 screws that hold it, but it cannot be removed w/o spreading the plastic housing which holds the LCD. Scary.
There are 2 additional screws which bind the plastic housing (can be seen w/o taking anything apart). There are also 2 rubber inserts at the tip (tried, but can't pull out). So, my theory is that by removing the 6 lid screws and these rubber inserts, I'll be able to separate the plastic halves and remove the metal plate. Again...SCARY.
I'm hoping there's a screw which tightens the pivot. From what's visible it is made up from a press fit washer and a bent spring washer around a metal shaft. If there is a screw, it's on the side I can't get to. If there isn't a screw, then it's got to be another press fit washer used to hold the assembly together. I can use pliers to squeeze the opposite washers toghether if I can get to them.
If I have to, I'll send it to HTC. But I'd rather try and fix it myself to save the time lost and expense. Granted I should stay away from coffee or any other caffinated products before I do.
Just seen this posting by "stot" selling a replacement screen for the Universal, he gives a link showing instructions for stripping down the Universal, any help with tightening the hinge?
Thanks Stot!
http://www.artworkfiles.com/XDA/
Regards
When I did open up the screen there is no inherant way of adjusting the tension of the spring. It is basically a rivet with a curved washer that gets squashed and provides the tension.
Only thing I could suggest would be to squash the rivet section on 2 sides with a pair of pliars, or vice grips may be better so that you can set the pressure, i.e. close the vice crips and adjust them so that they are snug on the edge of the rivet, open them, adjust them closed evvver so slightly and then close them on the rivet. This will basically put more tension on the washers.
Its from the school of smack it til it works but its all I can think of.
Ill put some more pictures up of what I mean on that link shortly.
BTW. wanna buy a screen?! :wink:
Thanks
Stot
I think it was the swivel action some were interested in any suggestions to tightening that mechanism? Photo's would be good too, or is that one a case of squash it with pliers too?
I dont need a screen myself sorry my friend
Hope you find a buyer!
Hi,
Yeah Its the swivel I mean, not the opening mechanism. Pics are up you'll see what I mean.
Just noticed this is the idea Hazer had and ill agree thats the only way to do it.
Cheers
Stot.
Brilliant Stot! Great work my friend, the pictures are perfect. Thanks
Regards
These pics are fantastic gooroo.
All of you who have contributed to this tread - THANK YOU.
As soon as the kids are asleep tonite and the wife is watching tv - I'll get started. I'll need the peace and quiet required when handling such a delicate operation.
Think I'll wear a mask and gloves, just to make it official. I guess I won't be needing my tablesaw or reciprocating saw. Too bad.
I've gotten as far as spliting the lid from the main section, but I was afraid to split the lid in half in order to get at the metal plate. No more.
I'll report soon.
Thanks guys.
Pictures unavailable?
It seems http://www.artworkfiles.com/XDA/ is no more available!
Has anybody downloaded the pictures and instructions?
Can you please sent them to me?
I have the same loose hinge problem...
Thanks in advance
Anton
anton.ruzicATijs.si
Hey,
It's easy tightening the hinge! Mine was lose, and when I say lose I mean basically spinning 360 degrees! So what did I have to lose... nothing. I took my Exec apart.
When you rotate your screen.. to the right of the light sensor and 'Xda Exec' text there is a grey metal panel, with a small standard 'phillips' screw in there. Undo this one screw, and the metal plate will lift of. In there you will find a thick cable that connects the screen and the hardware keyboard. Simply twist the wire up a bit (you'll understand what I mean) and then put the panel back on, screw it up, and the screen will be tight as it was new..
I have started to notice that the hinge is starting to get lose again - wait there and I shall do the above proceedure again (undo the metal plate, unwrap the cable, wrap it back up and screw up) - oh look it's tight as brand new.
Don't worry about loosing anything whilst un-screwing you exec, NOTHING pops out!
Good luck - you won't need it!
I'll keep an eye on the thread incase there is any questions.
Pete
That's a brilliant post Pete. When my hinge comes loose I will not have any fear about following your instructions. Luckily, the missus is an optometrist, so she has plenty of tiny screwdrivers, etc. Maybe I can get her to do it, that way if she breaks it, it's not my fault... :wink:
replacement Screen Help
I read the post and I thought someone said they have a link on where to buy a replacement screen for the HTC Universal. Can someone help me... I drop the device and the screen cracked Lcd.
Hi there,
unfortunately I dropped my Toch HD last weekend on rough ground, the housing ist completely scratched at the corners and looks awful. The lucky part is that technically it still works perfectly and the display/screen is not damaged.
So, I'd like to replace the housing and I've already found some replacement parts on the net (e.g. here for USD 80... i know, quite expensive but for me it's worth it, cheaper offers always welcome though).
The real problem is that I couldn't find any instructions to do it and no hints whether any special tools are necessary. The forum search only delivered rare information. With a proper instruction I would dare to do it myself, but without I'm afraid to damage the device.
So has anybody got a detailed instruction or experience changing the housing?
would be grat,
thanks in advance,
regards jan
Isn't this what you are looking for?
http://htcdriver.com/index.php?page=htc-blackstone-touch-hd-service-manual
And congratulations for not damaging the screen, because this is what happened to me (see the attachment), and amazingly everything works .
Thank You, exactly what I was looking for...
...however, it looks much more complicated than I expected... have to toke some time to analyze the instruction for which steps are necessary for changing the casing only without complete disassembly... not sure yet if I should dare it...
but, anyway, thank you again!
regards jan
P.S.1: has anybody tried it yet and have some experience to share?
P.S.2: I'm not sure about the "plastic stick" shown in the disassembly part... whether it's really just a flat and bit flexible plastic stick or if itr has any special tip...
try, it's easy
I did it on a P3600 and it was not so difficult, just take your time (at least one hour).
Read everything carrefully before starting, prepare tools and clean your hands
I also dropped my touch hd and dented the front bezel. I have bought a complete replacement housing and tools required for only £25 on ebay.
I have read the service manual and it doesn't deal with removing the lcd screen from the bezel. I read somewhere that it is a complete unit and you can't detach it easily
The new case is still in its box until I can find more out. Any ideas would be greatly appreciated!
Yup it isn't as easy as it looks. The manual lacks details as it only tells you how and where but did not elaborate more on minor yet important details.
I bought an antenna cover from ebay to replace, and boy, removing the cover was not easy at all. I used to take apart my other phones all the time and HD is the most difficult one I've done. I ended up breaking the small plastic sockets (that clicks the cover firmly into place) of the original cover. Luckily I have a new one to fit back in. Originally I wanted to replace the whole housing myself but I stopped after the antenna cover until I get a video of how its done.
So anyone? Kindly? Any videos please? XD
still no videos out there?
not looking good for us as i still can't find any video tutorials out there so im assuming that its super hard to do
please can anyone assist?
superseagull said:
not looking good for us as i still can't find any video tutorials out there so im assuming that its super hard to do
please can anyone assist?
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Click to collapse
lol i chickened out eventually. and im still using my not-so-perfect housing as im reluctant to change it myself while being too stingy to pay a pro to do it.
I figured its a long shot, but you guys are a tremendous resource. I've scoured google trying to find a forum dedicated to hardware repair, but to no avail. I have a mt3g that my dog got a hold of. The phone turns on and works properly, but the glass screen is shattered as is the inside LCD. The entire front casing is chewed and needs to be replaced. I have access to a lot of phone parts and may be able to get myself a water damaged mt3g with a working front screen. Assuming I can do this, can anyone give me insight into replacing the front casing/screen. Any particular problems I might run into? Things to look out for? Just advice in general would be awesome. If anyone has experience doing this it'd be a great help. Thanks!
Hey guys,
Just got out the car, fell over the cat and my HD2 has slipped from my top pocket and slammed screen down into the concrete driveway, doh! The screen is obliterated with cracks ... however
1. The picture is 100% clear/fine
2. The touchscreen works 100%
Can I just replace the top glass cover/screen, or is it an all in one combined unit? Im confident with electronics, just wish to know the answer before part hunting and stripping the device.
Cheers
Mike
Vapourmike said:
Hey guys,
Just got out the car, fell over the cat and my HD2 has slipped from my top pocket and slammed screen down into the concrete driveway, doh! The screen is obliterated with cracks ... however
1. The picture is 100% clear/fine
2. The touchscreen works 100%
Can I just replace the top glass cover/screen, or is it an all in one combined unit? Im confident with electronics, just wish to know the answer before part hunting and stripping the device.
Cheers
Mike
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Click to collapse
I would call HTC. They are good on their prices when it comes to fixing stuff that is out of warranty. A guy I knew got his Nexus One screen replaced for $90.
ap3604 said:
I would call HTC. They are good on their prices when it comes to fixing stuff that is out of warranty. A guy I knew got his Nexus One screen replaced for $90.
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Click to collapse
Problem is, I cannot afford to be without my phone, the phone is still usable its just difficult to read through the cracks, the image and touchscreen still work perfect, it's as if another layer of glass sits overtop.
Im 100% confident in stripping electronics etc, was just after a quick answer as to whether anyone knew if this was likely to be an entire screen or just a digitizer, if no one knows I will just strip it down tomorrow when I can get to my T drivers.
check out this vid on dissembling the hd2 - you might find your answer there..hope it helps
http://www.crunchgear.com/2010/03/02...g-the-htc-hd2/
look on craigslist. a lot of shady places replace your broken screens for cheap
Moschino02 said:
check out this vid on dissembling the hd2 - you might find your answer there..hope it helps
http://www.crunchgear.com/2010/03/02...g-the-htc-hd2/
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Click to collapse
http://www.crunchgear.com/2010/03/02/official-htc-step-by-step-video-for-disassembling-the-htc-hd2/
mrroey said:
look on craigslist. a lot of shady places replace your broken screens for cheap
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I'm happy to repair myself as I see no reason to pay someone money when I work with electronics daily and I can locate parts easily, just need to know if its the digitizer or the LCD that's broken without pulling the device apart.
Also, thank you for the link above, will give that a look now, I really think it's just the top digitizer as the screen still shows a crystal clear image, the backlight works fine and the touchscreen works too, its just badly cracked.
This happened to me (apart from the cat), however it seems you got lucky, the LED screen decided to break, has all funny white lines over it but the glass is perfect.
^^ As far as going to fix it your self is concerned, I would have tried myself, however I just know with my luck that something would go wrong and it wouldnt work D:
I usually go via the DIY route but I've seen too many stories where HD2 repairs have gone horribly wrong. It seems that replacing one part is fairly straightforward but avoiding damage to others is not. I'm sure that as miniaturization continues repairs, even by talented amateurs, will become impossible.
It's your digitizer. It's available online. Just make sure you get the right one for your country. TMO-US uses a different one than everywhere else, I believe. Also, watch the video linked above. The digitizer removal I hear is somewhat tricky. Good luck!
Hi there and hello from Croatia!well,i must say changing digitizer on hd2 aint easy.lcd is glued with some special glue type and after you glue them up u need to glue digitizer for housing,for that im using ebay double sided iphone 3m tape but it is not strong enough.as for the hardware inside u ned to be 100% concentrated on this cuz flat for keypad is 30$...digitizer around 50$...chinese resellers with good quality.good luck!
So I was pretty careless and dropped my N1 in work, landing perfectly on it's screen It still functions perfectly and the AMOLED screen hasn't been damaged, simply the digitizer. I've already ordered a new one with all the tools necessary to replace it, but I'm yet to find any definitive guide on replacing the N1 digitizer.
I came across thread #751923 (Can't post links as I'm new) which seems really helpful but a guide with pictures/video would be awesome. There's a 45 step youtube vid on how to replace it as well but the quality/clarity isn't great. I'm sure I can use both of these to replace it just fine, It just seems a little daunting.
Basically I'm looking for consolation along the lines of 'It's damn easy to fix' Any love for a fellow N1-er?
It is easy to fix. Two tips: don't use metal spatulas to pry the plastic under the battery off and gently wiggle and push the motherboard out only after disconnecting all the little connectors on it.
Im also waiting on my digitizer. I'm going to folllow these 2 guides.
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
http://cnn.cn/shop/google-nexus-digitizer-p-8252.html
Have done it and you actually found better tear-downs and tutorials. Use youtube as well. The videos help because they show the techniques as well. Hardest part i would have to say is sliding the motherboard out the bottom under the metal separator. I think it was great and taught me a lot about my phone. The thing you have to watch out for is dust and fingerprints under the screen. Once it's on...it's on, anything underneath is stuck lol. make sure it's all clean and you won't have any annoyances like dust particles like i have.
I did it, mostly successful. I damaged the cable to the trackball, so be careful at that step, otherwise nothing difficult, just takes an hour or so.
Cheers for the info and advice guys, should hopefully get my replacement digitizer tomorrow so I'll keep this thread updated with the outcome
I have replaced my digitizer. It cost me $45.00. It was challenging but not impossible. The hardest thing is not tearing any of the ribbons when dissasembling. It was a successful replacement. The only gripe I had was the digitizer I bought did not come with the adhesive to glue the digitizer to the frame. Make sure you have a way to attach the screen to the frame before you begin the process. Other than that it should be easy as long as you take your time.
Sent from my Nexus One using XDA App
I replaced mine.. it took a solid hour or so, just be very careful not to tear any of the ribbon cables.. everything is super small and delicate.
I now get lots of dust in the corners of my screen because i didn't seal the new digitizer properly, but its not a huge deal to me.
replacing the digitizer is easy... its taking apart, and putting the rest back together that sucks. just make sure you know what length screw goes in what hole... very important. take notes as you disassemble.
nexusonemeover said:
just make sure you know what length screw goes in what hole... very important. take notes as you disassemble.
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haha reminds me of when I took my laptop apart to re apply thermalpaste. I ended up with 7 extra screws >.< But the thing was together and has been running fine for the last 6 months so O.O
I did it, not too bad if you go slow and deliberately. I also have dust under my screen now. I sort of wish I would have just sent it to HTC but the money saved is worth a little dust.
A useful tip for disassembling is to cut out a paper template the same shape as your N1 and push the screws through it in positions corresponding to the screw holes in your N1. Its much easier to figure out where they all go when you come to reassembling it, just dont knock your template and screws on the floor .
rob61280 said:
A useful tip for disassembling is to cut out a paper template the same shape as your N1 and push the screws through it in positions corresponding to the screw holes in your N1. Its much easier to figure out where they all go when you come to reassembling it, just dont knock your template and screws on the floor .
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Click to collapse
That's a great idea, rob. I always think whenever I take apart a phone that I should have a video camera handy to record what I'm doing so I can play it in reverse when I'm putting it back together
For $115 you can send your phone back to HTC and have a QUALIFIED technician replace your screen.
Yes, it's a little more but you don't have to worry about messing anything else up and you're getting back your phone without any installation flaws.
Well I eventually got my digitizer this morning. It took until I had everything taken apart to realise they had sent me a compatible but ill fitting digitizer. It doesn't even have the appropriate buttons (it did in the selling image) at the bottom. At this point everything works fine but it doesn't look perfect. I guess it'll have to do, thanks for the advice guys
omgdwong said:
For $115 you can send your phone back to HTC and have a QUALIFIED technician replace your screen.
Yes, it's a little more but you don't have to worry about messing anything else up and you're getting back your phone without any installation flaws.
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Click to collapse
Wow thats cheap, I just got quoted for around $300US to fix my phones screen.. not including labor.. argh
Does anyone know if HTC in america repair phones from the other side of the world even though they were purchased from google's store?
I just sent my phone into HTC to be repaired for a cracked screen expecting it to be $115 and was pleasantly surprised to find that it would only be $55 including shipping! HTC was also extremely quick to get back with me for the quote. I sent the phone out Tuesday at 4pm and they have looked at it and quoted me the repair cost by Wednesday at 2 pm.
I recently cracked my digitalizer as well.
I called HTC 2 times without giving any information about myself before calling a 3rd time to do the actual swap.
I was quoted at $115 for me to send in my N1, wait a week without a phone, and have them replace the digitalizer, before shipping it back.
I then further inquired and found out they have a Swap program where they mail you a new(refurbished, but perfect) phone, and a FedEx label, which they still quoted me $115 to fix the screen, and a possible $275 if they needed to replace the logicboard, but they would get a quote back to me with all the things they would need to replace. It would require a $529 charge to my card, incase i didnt send the phone back at all.
I mentioned that my camera was broken, as well as my trackball was loose, and he said the quote would include this as well.
I called back a 3rd time, requested a swap phone, and had one 2 days later.
i mailed my phone into HTC, and two days later i had my quote.
I paid $55 after it was said and done, and have a new (refurbished) phone
I was rooted,unlocked, and running Kang-O-Rama 1.0 when i shipped the phone in. I didnt bother to fix that.