Troubleshooting: 16GB Nexus 7 thinks it's an 8GB model - Nexus 7 Q&A, Help & Troubleshooting

Hello all,
I just got my 16GB Nexus 7 yesterday. I plugged it into my computer for the first time after turning it on, and it said that it had 13-point-something gigs of usable space.
However, it seemed a bit buggy when transferring files: it wouldn't show files that I dragged to the internal storage folder when I clicked the folders in explorer, and whenever I tried to navigate through the storage folders in Windows, it would say that there was one file ("Local Disk") in each folder, but nothing else. The files were actually there, but they just wouldn't show up.
I rooted and unlocked, flashed stock, and lo and behold, when I plugged it back in, it said that my device only has 6.02GB of storage. I have now flashed three different ROMs, reformatted and cleared everything in CWM, and flashed stock a few times, and nothing seems to help.
Before you say "OMG YOU GOT RIPPED OFF", I should say that I've already verified that the serial number of my device corresponds to my box, which has a label clearly specifying 16GB.
Has anyone else had this issue, and does anyone have any advice besides sending it in to ASUS?
Thanks in advance!

Try this:
http://forum.xda-developers.com/showthread.php?t=1776860

Ah, I see I wasn't the first one with this problem... I will try this out tonight and let you know how it goes. Thanks

It worked! Thanks It realizes its a 16GB again

Related

Storage Card Issue

I had a 4g microsdhc card in the xv6800. Verizon btw.
Had a couple larger programs installed to the storage card.
Decided to upgrade a bit and got 8g microsdhc. Turned off
ppc, copied 4g's files to laptop, then copied to 8g.
Tried using Garmin gps, problem with that as I assume card id
has changed. Couple other card id generated serials did not want
to work either.
So I remove everything from storage, cept for some personal files
etc... And in the process of removing I came up with the brilliant
idea, hmm... new storage card, might as well try out the hard reset
feature and start fresh.
At the beginning everything was fine. I restored pim data with Sprite,
and when I installed Sprite, I installed to the storage card. Install went fine
but after the soft reset, its got default icon, and don't work. So I am thinking, ok, maybe its gotta be installed to the device. Yep that worked.
So I installed some other apps I thought should also go to the device, and they worked as well.
Came to some larger apps, Garmin first, and it works. But it's the only one
that works when I install to the storage card. Any app I have tried to install
to the storage card, after soft reset, has default icon, and won't open.
I searched thru the storage card, win folder, programs folder, my documents just in case, and they are all empty. and yes I am browsing with show all files checked.
Soz its prolly something real simple that I am overlooking. All I know is the
programs that I had installed to the storage card i assume aren't actually installing, cause there are no files, but same program will install to the device
and run/work.
Any takers want to point out my stupidity for me? What I doing/did wrong?
I really have NO clue what the problem is,
BUT,
I had an odd problem with files lost on my 4G card. I stuck it into a good card reader and plugged it into my laptop. I did a 'chkdsk' on it (checked it for errors) and it found a number of lost clusters. I let it repair those, and all was well.
Actually, I believe that when I saw the errors, I copied everything off the card and just reformatted it.
Don't forget the 'safe to remove' button on the PC.
thank ya very much.
done and done and working now.
formatted it using disc management in xp.
all good now.
thanks for pointing out my stupidity.
i forgot this is windows, when in doubt...format. lol

Recover Internal Storage

I have a omnia 2 and have lost my 16GB internal storage and have tried everything to get it back. Tried nustorage manager and it dose not see the MMC card, tried connecting it as mass storage just so i can format it, tried connecting it to unbunto to see if i can get it to recover it and have no luck. In windows it detects the drive but fails to start it so i can format it or anything.
Is there any chance i can repair the phone without sending it in?
I just woke up one morning tried to access my music s2pwas taking it time to load and knowing the crappy omnia i just rebooted thinking the phone froze and lost the storage.
moved to the right forum, please post in the correct forums.

Internal Memory Wiped OFF.. and i did nothing!

The title says it all... i was just transferring some file from my nexus 4 storage to my external hdd... suddenly.. a window popped saying the device is busy .. and then bam.. i could view nothing in the internal storage.. akk the folders were present but they were empty
then i unplugged and went into the gallery and it said... sdcard unavailable... then i restarded my phone and now it shows "11.5 Gb of 12.9 gb free
what did just happen???
everything Literally EVERYTHING IS WIPED OFF MY SD STORAGE....
music,images files EVERYTHING!
the apps however are just fine... but since data files are gone.. i have to re download them...
any ideas?
bumping this since it happened to me just as described above !
I only connected the USB cable to copy a file to the phone.
I'm running stock rom rooted for a few months and everything has been great.
Any chance for recovery ? had valuable stuff on it.
Did you have fsync turned off?
username8611 said:
Did you have fsync turned off?
Click to expand...
Click to collapse
not that I am aware of, I don't even know how to do that.

[Q] write protected

I am att i337 S4 MDL w/ TWRP 2.5.0.2 running GoldenEye with no add ons.
Happy.
Now I'm curious where this "write protected" originates. The desktop computer runs Windows 7.
When I plug my phone into the computer I can view files in the phone and the SD card in the phone, using windows explorer. I can also copy files from the handset to the computer.
But it won't let me copy anything from the computer to the phone. It says it's "write protected". I'm not sure if it's a setting on the computer or a setting on the phone.
And "search" for this forum is temporarily disabled.
Anyone know of this particular calamity?
fixed thanks to Scott14719
I powered down and then removed the Micro SD, and when I powered back up, it showed that cool padlock icon with the label "Custom" screen during boot up. I hadn't seen that screen on boot up since I used Casual to get a TWRP recovery.
I tethered the handset to the Desktop and opened the windows explorer. Obviously it just showed phone this time, instead of phone and card. I tested copying files and it worked fine, the "write protected" error was gone.
I unhooked, powered down, put the micro SD card back in, powered up and noted the boot up screen was back to normal. Tethered up again and voila! Files can be written to the phone and or the card and no more "write protected" error.
Funny little fluke. Problem solved. Curiosity remains.

[Q] Need Help. Phone Bricked

I was following this guide to root, install a custom recovery, and then flash a ROM onto my phone. I rooted successfully and created a back up. I then copied the backup onto my external sd card. I then put the custom rom onto my sd card and entered recovery mode on CWM. I wiped my device and then realized that the custom rom was the incorrect file. I then went to restore and it gave me an error md5 mismatch. I then went to restore of external sd card and it said it could not find the directory. I then went to restart phone and CWM said I was not rooted anymore and asked if I wanted root access and I hit yes.
My phone will not start and just remains in the Samsung loading screen with an unlocked graphic with the words "custom" under it. I am able to get back into CWM recovery but nothing else seems to work. I appreciate any help I can get. Thanks
domisterwoozy said:
I was following this guide to root, install a custom recovery, and then flash a ROM onto my phone. I rooted successfully and created a back up. I then copied the backup onto my external sd card. I then put the custom rom onto my sd card and entered recovery mode on CWM. I wiped my device and then realized that the custom rom was the incorrect file. I then went to restore and it gave me an error md5 mismatch. I then went to restore of external sd card and it said it could not find the directory. I then went to restart phone and CWM said I was not rooted anymore and asked if I wanted root access and I hit yes.
My phone will not start and just remains in the Samsung loading screen with an unlocked graphic with the words "custom" under it. I am able to get back into CWM recovery but nothing else seems to work. I appreciate any help I can get. Thanks
Click to expand...
Click to collapse
You can either use a MicroSD to SD adpater and the computer's card reader to copy a ROM over and flash it, or ODIN back to stock, and start over.
Ol' Dirty Bastard said:
You can either use a MicroSD to SD adpater and the computer's card reader to copy a ROM over and flash it, or ODIN back to stock, and start over.
Click to expand...
Click to collapse
Much better. Was that so hard? Thank you for details.
(jab)
Any ideas why it cannot find directory when I try to restore from my external sd card.
write protected
domisterwoozy said:
Any ideas why it cannot find directory when I try to restore from my external sd card.
Click to expand...
Click to collapse
Clueless here. Made a post about it.
I just discovered today more than just myself are unable to plug the handset into a computer to exchange files. I can get things off the phone onto the computer, but not vice versa.
Also the handset itself is fussy when it comes to viewing it's own external SD card. It would seem it doesn't take much for it to disappear, once in recovery.
fukenbiker said:
Clueless here. Made a post about it.
I just discovered today more than just myself are unable to plug the handset into a computer to exchange files. I can get things off the phone onto the computer, but not vice versa.
Also the handset itself is fussy when it comes to viewing it's own external SD card. It would seem it doesn't take much for it to disappear, once in recovery.
Click to expand...
Click to collapse
This phone does not support mass USB storage. It uses MTP and PTP protocols. This information is available in several threads in the forum. Now, of course, even with MTP and PTP you should be able to still transfer files from a PC to the Ext. SD card considering you have the correct drivers. Perhaps your SD card isn't playing nice with your phone? Have you tried removing the card from your phone and transferring files to it dierectly from you PC via SD slot or card reader? Have you tried other brands? I find Samsung cards work best, but that is just me, This will help to see if it is the phone (possibly cable) or the card that is having issues.
Also, you can check this out. It supposedly enables Mass USB storage for this phone...though it still says it doesn't work for the Ext. SD card. I have never tried it, so if you do it is at your own risk but maybe it will help? Good luck.
https://play.google.com/store/apps/details?id=com.mohammadag.samsungusbmassstorageenabler
The app says it is for the SIII, but people have reported it as working with the S4 as well.
thank you
scott14719 said:
This phone does not support mass USB storage. It uses MTP and PTP protocols. This information is available in several threads in the forum. Now, of course, even with MTP and PTP you should be able to still transfer files from a PC to the Ext. SD card considering you have the correct drivers. Perhaps your SD card isn't playing nice with your phone? Have you tried removing the card from your phone and transferring files to it dierectly from you PC via SD slot or card reader? Have you tried other brands? I find Samsung cards work best, but that is just me, This will help to see if it is the phone (possibly cable) or the card that is having issues.
Also, you can check this out. It supposedly enables Mass USB storage for this phone...though it still says it doesn't work for the Ext. SD card. I have never tried it, so if you do it is at your own risk but maybe it will help? Good luck.
https://play.google.com/store/apps/details?id=com.mohammadag.samsungusbmassstorageenabler
The app says it is for the SIII, but people have reported it as working with the S4 as well.
Click to expand...
Click to collapse
I am too happy to experiment like that. The AT&T S4 running GoldenEye with no add ons is the best darn handset I've ever enjoyed. I love being rid of the bloatware. I don't miss it a bit. I will fuss around with the SD interface as I do have resources like you mentioned, I can try a different chip. I didn't consider that a bad chip would cause the computer to consider the entire handset as "read only", yet you suggest it's possible?
fukenbiker said:
I am too happy to experiment like that. The AT&T S4 running GoldenEye with no add ons is the best darn handset I've ever enjoyed. I love being rid of the bloatware. I don't miss it a bit. I will fuss around with the SD interface as I do have resources like you mentioned, I can try a different chip. I didn't consider that a bad chip would cause the computer to consider the entire handset as "read only", yet you suggest it's possible?
Click to expand...
Click to collapse
Anything is possible and it would be a simple way to maybe help identify where the problem lies. Better yet, take your sd card out of your phone and try a transfer. That will let you know if it has anything to do with it. If it still doesn't work, it more than likely has nothing to do with the SD card.
Can you transfer files from your External SD card to your phones internal SD memory and the other way around (via a file manager on your phone)?
If you can, I can't see how it would be a "read' only problem.
scott14719 said:
Anything is possible and it would be a simple way to maybe help identify where the problem lies. Better yet, take your sd card out of your phone and try a transfer. That will let you know if it has anything to do with it. If it still doesn't work, it more than likely has nothing to do with the SD card.
Can you transfer files from your External SD card to your phones internal SD memory and the other way around (via a file manager on your phone)?
If you can, I can't see how it would be a "read' only problem.
Click to expand...
Click to collapse
I should unhook my phone from the 3.5mm jack and look into this. As I type, my S4 is piping in my playlist to provide the wife and I musical background for our activities. I remember using "Root Explorer" recently to delete a nandroid backup, and to move said playlist off the SD card into Phone memory. The "write protected" error showed up directly after building this playlist, using the computer to organize it. It's brand new, and as a good troubleshooter, we always look at the last thing you did different. I used the "windows explorer" to edit my playlist on the phone while it was plugged up together.
It's turning out to be a bigger deal than just myself, and I should pursue your recommendation for testing and reports, but it's not broken enough to fix and it's Sunday night, and the music is more important at this juncture.
Edit:
I powered down and then removed the Micro SD, and when I powered back up, it showed that cool padlock icon with the label "Custom" screen during boot up. I hadn't seen that screen on boot up since I used Casual to get a TWRP recovery.
I tethered the handset to the Desktop and opened the windows explorer. Obviously it just showed phone this time, instead of phone and card. I tested copying files and it worked fine, the "write protected" error was gone.
I unhooked, powered down, put the micro SD card back in, powered up and noted the boot up screen was back to normal. Tethered up again and voila! Files can be written to the phone and or the card and no more "write protected" error.
Funny little fluke. Problem solved. Curiosity remains.

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