Shipped wrong device (8 GB instead of 16 GB) - Nexus 7 Q&A, Help & Troubleshooting

Just noticed Google Play sent me an 8 GB version instead of 16 GB version...
Label on box reads 16 GB but having checked storage I only have 6 GB total storage available. Anyone else had this issue and how quick was Google to respond/rectify it?

Sdobron said:
Just noticed Google Play sent me an 8 GB version instead of 16 GB version...
Label on box reads 16 GB but having checked storage I only have 6 GB total storage available. Anyone else had this issue and how quick was Google to respond/rectify it?
Click to expand...
Click to collapse
The exact same thing happened to me. I called up customer support last Wednesday and I've been waiting for them to ship me a new one since. When I called them up on Friday to see what the hold-up was (on Wednesday they had said it would ship "soon"), they essentially told me to wait until Monday evening and if it still hadn't shipped, call back (though they had no reason to expect it would ship). Which has to be the most useless customer service I've ever experienced.
Anyway, they should send you out a new one. When that will happen is anybody's guess. Google sure as hell doesn't know.

It's odd because from the forum I've seen 8 gb units with 5.92 gb storage, this has 6.02. Wonder if it's correct eMMC with incorrect partition sizes

Sdobron said:
It's odd because from the forum I've seen 8 gb units with 5.92 gb storage, this has 6.02. Wonder if it's correct eMMC with incorrect partition sizes
Click to expand...
Click to collapse
Yes, mine has 5.92 gb. Have you reflashed anything? I believe there's a thread in this forum by someone who had tried to reflash to stock using Google's binaries, skipped a step, and ended up with what looked like an 8 gb, but with ever so slightly more space. Fortunately after redoing the process again and doing all the steps they got back to 16 gb.

WTF?!!?? Google messed this up bad!
Sent from my Nexus 7 using Tapatalk 2

I didn't expect google to mess up this bad on their flagship device orders.

Nxxx said:
WTF?!!?? Google messed this up bad!
Click to expand...
Click to collapse
Yeah. For the record I finally received an email from Google to set up my replacement shipment. Mind you, that took 4 days, and nothing's actually been shipped yet -- this was purely to confirm my address and get my permission for a temporary charge on my credit card (in case I don't send the old unit back once I receive the new one).
Hopefully they get the order right this time...

Equivariant,
Any idea what thread that's in? Having trouble finding it. Thanks

Sdobron said:
Any idea what thread that's in? Having trouble finding it. Thanks
Click to expand...
Click to collapse
Looks like it was
http://forum.xda-developers.com/showthread.php?t=1776860
EDIT: Based off the image attached to that post, it looks like they were seeing 6.02 GB too.

That may have done it...trying now! Thanks for the link.

Related

[Q] Actual space on the Nexus 7?

I was wonder, the OS takes up space, but how much space? I pre ordered the 8 gig but if the OS takes more than a gig or so, I think I'm going to upgrade to the 16 gigs.
What do you guys think or if one of you have it, how much actual space doe sit have?
I searched for it and could not find anything.
Thank You In Advanced.
I think they said in some article that with the 8gb one, with the preloaded magazines and some apps, they had about 5.6gb left over. Hope this helps.
My life for Aiur
ky0nkyon said:
I think they said in some article that with the 8gb one, with the preloaded magazines and some apps, they had about 5.6gb left over. Hope this helps.
My life for Aiur
Click to expand...
Click to collapse
Wow, that doesn't leave us with much honestly... I think I have to switch it to the 16 gigs.
You also have to remember that they come preloaded with a movie which will take up a good deal of space
Sent from my Triumph using xda premium
That's about what it's left on a kindle fire running a cm9 ROM.
Sent from my ADR6400L using xda premium
Baconrules21 said:
Wow, that doesn't leave us with much honestly... I think I have to switch it to the 16 gigs.
Click to expand...
Click to collapse
I just contacted google hopefully they will let me alter the order to 16gb, if it was just for data 8gb would be plenty for me but as its fixed after purchase for £40 extra it makes a bit of sense to chose the larger size
edit: just looked on my TF101 and Galaxy s2 and, on the tf101 I have 600mb of apps and on the S2 I have about 1gb of apps, so I could probably manage with the 8gb version I will decide what to do when google get back to me
clintkev251 said:
You also have to remember that they come preloaded with a movie which will take up a good deal of space
Sent from my Triumph using xda premium
Click to expand...
Click to collapse
I wonder if the movie is actually stored on the device or if it's kept in the cloud.
Micro USB
The Tech Specs says that the Nexus 7 memory is internal.
pdadb.net says that the Nexus 7 supports up to 32gb of memory.
I've read is several forum responses that the 16gb tablet has a micro SD card and that the 8gb one doesn't, but I've not been able to corroborate that on any of the official web sites.
I'm waiting to read a tear down report to see what is actually inside the Nexus 7 tablet. (Too much unsubstantiated information is being posted in the forums)
ThunderTech said:
The Tech Specs says that the Nexus 7 memory is internal.
pdadb.net says that the Nexus 7 supports up to 32gb of memory.
I've read is several forum responses that the 16gb tablet has a micro SD card and that the 8gb one doesn't, but I've not been able to corroborate that on any of the official web sites.
I'm waiting to read a tear down report to see what is actually inside the Nexus 7 tablet. (Too much unsubstantiated information is being posted in the forums)
Click to expand...
Click to collapse
I haven't held a Nexus 7 yet, but of all the pictures, videos and reviews I've seen there has been no mention of a microSD slot included on the device. That seems like a far cry.
ThunderTech said:
The Tech Specs says that the Nexus 7 memory is internal.
pdadb.net says that the Nexus 7 supports up to 32gb of memory.
I've read is several forum responses that the 16gb tablet has a micro SD card and that the 8gb one doesn't, but I've not been able to corroborate that on any of the official web sites.
I'm waiting to read a tear down report to see what is actually inside the Nexus 7 tablet. (Too much unsubstantiated information is being posted in the forums)
Click to expand...
Click to collapse
I've watched quite a few hands on videos.
There is no sd card slot.
Yea everyone is complaining that there is no SD card slot, so I don't think there is one.
Baconrules21 said:
Yea everyone is complaining that there is no SD card slot, so I don't think there is one.
Click to expand...
Click to collapse
But if you think about it, everyone who got one at I/O has an 8gb version. Nobody actually owns a 16gb version yet. I know it probably isn't possible, but it would be cool if they added a little more hardware to the 16gb version to help justify the $50 price jump. Either way, it's the one I'm buying.
Solution:
http://www.kingston.com/us/usb/wireless/#wid
This works great. I have the 32gb.
monkeyluis said:
Solution:
http://www.kingston.com/us/usb/wireless/#wid
This works great. I have the 32gb.
Click to expand...
Click to collapse
Monkeyluis,
How long is the battery life on your Wi-Drive? How many unique devices can it serve simultaneously?
The Wi-Drive came out (I think) after I bought a Seagate Satellite, or I might have bought the Wi-Drive instead. The pros of the Satellite is that it holds 500gb and can serve unique content simultaneously to about 5 users before it bogs down (with hacked firmware). The cons are that it's a lot bigger than the Wi-Drive appears to be and it's battery is only good for about 5 hours or so. With the lower price of the Wi-Drive, it looks really good -- particularly if it has something approaching 10 hours of battery life.
SoonerLater said:
Monkeyluis,
How long is the battery life on your Wi-Drive? How many unique devices can it serve simultaneously?
The Wi-Drive came out (I think) after I bought a Seagate Satellite, or I might have bought the Wi-Drive instead. The pros of the Satellite is that it holds 500gb and can serve unique content simultaneously to about 5 users before it bogs down (with hacked firmware). The cons are that it's a lot bigger than the Wi-Drive appears to be and it's battery is only good for about 5 hours or so. With the lower price of the Wi-Drive, it looks really good -- particularly if it has something approaching 10 hours of battery life.
Click to expand...
Click to collapse
If you're streaming movies yes I think it could last 8-10 hrs. I have not used it for that long at once though. You can have up to 3 unique devices at once. The wi-drive is pretty small, light & thin. Easy to slip into a pocket or extra pocket in a bag.
monkeyluis said:
Solution:
http://www.kingston.com/us/usb/wireless/#wid
This works great. I have the 32gb.
Click to expand...
Click to collapse
Does the device have to be by you to use it?
monkeyluis said:
Solution:
http://www.kingston.com/us/usb/wireless/#wid
This works great. I have the 32gb.
Click to expand...
Click to collapse
But wouldn't it be better if they just put a micro sd slot on the bloody thing? 8gb is a joke, but an extra £40 / £50 for another 8gb is an insult!
I was interested / excited but I think I'll give this one a miss.
ARAMZE said:
But wouldn't it be better if they just put a micro sd slot on the bloody thing? 8gb is a joke, but an extra £40 / £50 for another 8gb is an insult!
I was interested / excited but I think I'll give this one a miss.
Click to expand...
Click to collapse
The reason why they did not add a SD card slot, at least to my belief, because it would make the tablet slower. It takes more processing power to go through the SD and what not then the local HD. That's why I think iPhones and what not are less laggy because it maximizes it's processors for its dedicated hard drive and it does not have to sift through the others which makes it a bit faster.
Baconrules21 said:
Does the device have to be by you to use it?
Click to expand...
Click to collapse
Within wifi range yes.
ARAMZE said:
But wouldn't it be better if they just put a micro sd slot on the bloody thing? 8gb is a joke, but an extra £40 / £50 for another 8gb is an insult!
I was interested / excited but I think I'll give this one a miss.
Click to expand...
Click to collapse
Of course. I'm just providing a solution for those that want the extra space.

13gb of 16gb free.

Okay I tried to search the forum but it was giving me "token expired" errors even though I tried searching multiple times and even after reloading. So I'm sorry if this is a repost or has already been asked!
Anyway the Nexus 7 gives has 13gb of 16gb free for use. Is there anyway this can be further increased?
wr8_utd said:
Okay I tried to search the forum but it was giving me "token expired" errors even though I tried searching multiple times and even after reloading. So I'm sorry if this is a repost or has already been asked!
Anyway the Nexus 7 gives has 13gb of 16gb free for use. Is there anyway this can be further increased?
Click to expand...
Click to collapse
no. the reason for this is android takes up a bit of that space.
Nope no way. Its partitioned for the operating system. Just like we have 1GB of ram but only 900mbs is usable.
Sent from my Nexus 7
Gremlins ate it.
Hungry little buggers....
Enjoy it while it lasts... I'm at 3 gb of 16 free... almost time for the external flash drive set up.
wr8_utd said:
Okay I tried to search the forum but it was giving me "token expired" errors even though I tried searching multiple times and even after reloading. So I'm sorry if this is a repost or has already been asked!
Anyway the Nexus 7 gives has 13gb of 16gb free for use. Is there anyway this can be further increased?
Click to expand...
Click to collapse
Possibly with LVM if you have the time and knowledge
Skickat från min Nexus 7 via Tapatalk 2
check out the storage space used on a new desktop or laptop pc as soon as you bought it.. You will see some of it taken up .. by windows there is also a Recovery partition (often hidden from user ) as well as a cache partition boot partition and partition tables also take up space on the storage disk.
This device was designed to use cloud base storage .I for one think its a great idea.. But i would love for some of the games to be able to play across OTG ...
Thank you for all your replies. I guess I'll be relying on OTG for my games and movies then. Already ordered the cable bought the app
wr8_utd said:
the Nexus 7 gives has 13gb of 16gb free for use. Is there anyway this can be further increased?
Click to expand...
Click to collapse
Uninstall the OS.
32GB Nexus 7 Storage Space on Arrival
Guys,
I fully realise that on arrival (new) that the N7 will have a certain amount of storage used for the OS, Installed App's etc. Roughly how much should this be? I received my 32GB N7 yesterday and on looking at available storage it was 27.63 GB so effectively 4.5GB used. Is this normal as it seems a lot for the ROM and few apps!
AW: 13gb of 16gb free.
taff2408 said:
Guys,
I fully realise that on arrival (new) that the N7 will have a certain amount of storage used for the OS, Installed App's etc. Roughly how much should this be? I received my 32GB N7 yesterday and on looking at available storage it was 27.63 GB so effectively 4.5GB used. Is this normal as it seems a lot for the ROM and few apps!
Click to expand...
Click to collapse
You lucky one.. I only got 27.56 free.. Yes it's normal ^^
Sent from my Galaxy Nexus using xda premium
taff2408 said:
Guys,
I fully realise that on arrival (new) that the N7 will have a certain amount of storage used for the OS, Installed App's etc. Roughly how much should this be? I received my 32GB N7 yesterday and on looking at available storage it was 27.63 GB so effectively 4.5GB used. Is this normal as it seems a lot for the ROM and few apps!
Click to expand...
Click to collapse
Quick primer in storage...
Manufacturers and operating systems use two different, but both technically correct, methods of calculating storage capacity. 32GB translates to roughly 29.8GB a far as the software is concerned. As such, you've overestimated the storage used by the system files by over 2GB.
Sent from my Nexus 7 using Tapatalk HD
taff2408 said:
Guys,
I fully realise that on arrival (new) that the N7 will have a certain amount of storage used for the OS, Installed App's etc. Roughly how much should this be? I received my 32GB N7 yesterday and on looking at available storage it was 27.63 GB so effectively 4.5GB used. Is this normal as it seems a lot for the ROM and few apps!
Click to expand...
Click to collapse
32gb is actually about 29.5 so that seems normal.
Sent from my Nexus 7 using Tapatalk HD
16 Gig USB flash drive gives u 14 Gig of free space ....
So formatting also takes some space .
XDA-99 said:
16 Gig USB flash drive gives u 14 Gig of free space ....
So formatting also takes some space .
Click to expand...
Click to collapse
It is simply due to the fact that there are two different methods of measuring storage capacity. Hard drive manufacturers report a gigabyte as one billion bytes. Software, on the other hand, uses a binary system to measure capacity and reports 1,073,741,824 bytes as one gigabyte. As such, a completely empty 16GB drive is going to only show as roughly 14.8GB.
Sent from my Galaxy Nexus using Tapatalk 2
Its the same on every electronic as previous poster explained. My 32GB iPod touch has somewhere around 28GB available, 32GB Zune HD has around 28GB, 32GB micro SD card has some 28-29GB available, and we won't even mention how much is "missing" from my laptops 500GB HDD.
Sent from my Nexus 7 using xda premium

Not possible to move apps to SD

Is this something new for phones? It's pretty ridiculous, and kind of makes me wish I had waited for the 32gb version if I had known such a simple feature would be gone :l
Sent from my SPH-L720 using xda app-developers app
Denomenance said:
Is this something new for phones? It's pretty ridiculous, and kind of makes me wish I had waited for the 32gb version if I had known such a simple feature would be gone :l
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
Hi,
It's a 4.2.2 "Feature"
It's for the greater good. New generation NAND smokes microSD performance, and you don't wanna bottleneck your device by multitasking from SD. On the other hand 16GB should be dropped entirely, we're talking very minimal cost difference for Samsung, so why not start at 32gigs or 64 and go all the way up to 256? This is HD era, nothing comes in small size.
BoneXDA said:
It's for the greater good. New generation NAND smokes microSD performance, and you don't wanna bottleneck your device by multitasking from SD. On the other hand 16GB should be dropped entirely, we're talking very minimal cost difference for Samsung, so why not start at 32gigs or 64 and go all the way up to 256? This is HD era, nothing comes in small size.
Click to expand...
Click to collapse
Hi,
Also the "16GB" is actually only 9.15GB on my phone.
The system eats a fair portion of it.
Before 4.2.2 could you move to sd without rooting then? And will it really kill memory card If i rooted and use folder mount
Sent from my XT890 using xda app-developers app
If you can't install apps on sdcard
How much space is available for applications in phone?
I'm using gs2 now, and it only has 2gmail for appear from internal memory.
Sent from my SGH-T989 using xda premium
Youre looking at 9Gb for 16
Sent from my SPH-L720 using xda app-developers app
So what to do now? :-/ I bought the "16" GB phone being a former Apple user with they expectation of "hey cool, I got an 32 SD card lying around, no problem", when now I end up in a situation where I am expected to do exactly what?? Uninstall all my apps and never download any music?
Still taking any and all suggestions...
knowledgeworker said:
So what to do now? :-/ I bought the phone being a former Apple user with they expectation of "hey cool, I got an 32 SD card lying around, no problem", when now I end up in a situation where I am expected to do exactly what?? Uninstall all my apps and never download any music?
Click to expand...
Click to collapse
That's the reason I'm waiting for the 32GB version.
I did the same with the Galaxy S III though I can't understand why they delay the release of the 32GB that much.. I'm pretty sure a lot of people are waiting for that one, right?
And btw, you can put your music on the µSD card, it's just the installed apps that are a problem.
Thanks, yeah you are right. Not sure though if some apps will be smart enough to route downloaded music to my SD card??
While we're at it: My problem is basically the "cloudsync" and more so the "DocumentSync" folder, the latter is > 6 GB large! Anyone knows what that is?
I want to reduce this size, my phone is brand-new!
knowledgeworker said:
Thanks, yeah you are right. Not sure though if some apps will be smart enough to route downloaded music to my SD card??
While we're at it: My problem is basically the "cloudsync" and more so the "DocumentSync" folder, the latter is > 6 GB large! Anyone knows what that is?
I want to reduce this size, my phone is brand-new!
Click to expand...
Click to collapse
Cloudsync syncs your pics etc with Dropbox or its samsung account
Swyped from another galaxy
Thanks, indeed. I deactivated all that cloud-syncing nonsense, which solved my problem for now. Now I have a few weeks or months until I have to think again what to do. :-/
Is "Swyped from another galaxy" that a joke on the Samsung Galaxy keyboard system? lol
You're probably looking at 24gb on the 32gb version so a bunch more memory.
Most people will in fact be fine with 9gb though, power users who download a lot of really inefficient apps that cache a lot of things and require a lot of storage should get the 32gb version. I personally will be fine with the 16gb version.
You may be right. I got 2.1 GB of apps for 151 apps, which averages out at 14 MB per app, while I had the feeling that most of my apps are less than 8 MB, oh well. -.-
I won't download any more apps though, but I am sure photographs and stuff will quickly snatch up the remaining 5 GB of space that I freed now...
Will try to find a setting to put my photos on the SD card by default. Any tips (or links to a thread / tutorial about that) are appreciated.
Mithrandir007 said:
That's the reason I'm waiting for the 32GB version.
I did the same with the Galaxy S III though I can't understand why they delay the release of the 32GB that much.. I'm pretty sure a lot of people are waiting for that one, right?
And btw, you can put your music on the µSD card, it's just the installed apps that are a problem.
Click to expand...
Click to collapse
Yeah i am also waiting for the 32GB version because of the same reason.
my htc one s 16gb has 2gb dedicated to apps. for me plenty atm. that's independent of the 9.93 internal sdcard, don't know if s4 is same. however, as mentioned, 16gb phones are too small now days and i won't pay for the s4 till it gets 32gb on att and black--
also don't think i can post links to other forums per xda. but if you google "att 32gb s4", there is a link to an att forum specifically for the 32gb release and an active att moderator--just fyi
Mithrandir007 said:
That's the reason I'm waiting for the 32GB version.
I did the same with the Galaxy S III though I can't understand why they delay the release of the 32GB that much.. I'm pretty sure a lot of people are waiting for that one, right?
And btw, you can put your music on the µSD card, it's just the installed apps that are a problem.
Click to expand...
Click to collapse
Yea, im waiting 32 gb version. :laugh:
16 gb (9.xgb or 8.8gb) is simply ridiculous
---------- Post added at 06:12 PM ---------- Previous post was at 06:06 PM ----------
knowledgeworker said:
You may be right. I got 2.1 GB of apps for 151 apps, which averages out at 14 MB per app, while I had the feeling that most of my apps are less than 8 MB, oh well. -.-
I won't download any more apps though, but I am sure photographs and stuff will quickly snatch up the remaining 5 GB of space that I freed now...
Will try to find a setting to put my photos on the SD card by default. Any tips (or links to a thread / tutorial about that) are appreciated.
Click to expand...
Click to collapse
Really? cant u save on the sd card by defalut ????
First of all.. If u want to store ur camera photos on sd card use camera zoom fx.. It's a very good camera app and there u can choose where to store the photos
The second.. U have 8,8 gb on stock firmware if u install a custom rom in a few weeks it will be more free space because of some bloatware installed on the stock and files we dont need i think.. Let the dev's do there great job
Gesendet von meinem GT-I9300 mit Tapatalk 2
knowledgeworker said:
You may be right. I got 2.1 GB of apps for 151 apps, which averages out at 14 MB per app, while I had the feeling that most of my apps are less than 8 MB, oh well. -.-
I won't download any more apps though, but I am sure photographs and stuff will quickly snatch up the remaining 5 GB of space that I freed now...
Will try to find a setting to put my photos on the SD card by default. Any tips (or links to a thread / tutorial about that) are appreciated.
Click to expand...
Click to collapse
For photos there's a setting in the camera app which let's you select which storage to use. If it's not there use a file explorer to copy your photos across to your sd card.
Sent from my GT-N7100 using Tapatalk 2

[Q] How Much Space Recovered After Rooting & Uninstalling Bloatware?

For those of you that have the 16GB AND have ROOTED stock, how much more space did you regain by "debloating" the phone and uninstalling all the 3rd party unnecessary apps?
Not that I'm out of space, but after I installed everything I needed, I'm down to 7.15GB (from 9 GB).
Faluzure said:
For those of you that have the 16GB AND have ROOTED stock, how much more space did you regain by "debloating" the phone and uninstalling all the 3rd party unnecessary apps?
Not that I'm out of space, but after I installed everything I needed, I'm down to 7.15GB (from 9 GB).
Click to expand...
Click to collapse
If you're on AT&T I would strongly recommend just freezing them. Until we have a recovery, finding out you debloated something you need will mean doing a factory reset (if you're lucky).
Debloating does not give you any space
All system apps are in the system partition...so whether the apps are installed or not the system partition doesn't change and remains unusable
You will have to wait for a dev to change the partition size
Sent from my HTC PH39100 using Tapatalk 2
Ah I see. Thanks guys. I was just asking to figure out whether I should swap my 16GB for the 32GB. Not sure if the near $85 cost is worth it.
Faluzure said:
Ah I see. Thanks guys. I was just asking to figure out whether I should swap my 16GB for the 32GB. Not sure if the near $85 cost is worth it.
Click to expand...
Click to collapse
Dude, you could get a 64GB sdcard and throw it in your s4 16gig for less than the $85 AND not have to go through the hassle of exchange...That is 80 GB obvious not all usable, but still that's a lot on a phone....
rb420 said:
Dude, you could get a 64GB sdcard and throw it in your s4 16gig for less than the $85 AND not have to go through the hassle of exchange...That is 80 GB obvious not all usable, but still that's a lot on a phone....
Click to expand...
Click to collapse
Oh I do have the 64GB SDcard. According to this post, App2SD isn't officially supported in JB: [ http://forum.xda-developers.com/showpost.php?p=40740150&postcount=6 ]. I know there are some apps that let you do it after you root (such as FolderMount & TiBackup). But if it's going away per Google design, I would just rather not relying on App2SD.
I was just curious.
Faluzure said:
Oh I do have the 64GB SDcard. According to this post, App2SD isn't officially supported in JB: [ http://forum.xda-developers.com/showpost.php?p=40740150&postcount=6 ]. I know there are some apps that let you do it after you root (such as FolderMount & TiBackup). But if it's going away per Google design, I would just assume to keep doing it.
I was just curious.
Click to expand...
Click to collapse
Cool. I get where you are coming from. I just picked up the 16GB version today. Seems like 16 GB should be enough for all the apps etc, then I'm just going to put all of my Media on my SD card.
That being said, I think I am going to take the plunge and root it today and try flashing the custom recovery. (fingers crossed)
Google really is become less and less open as time passes eh?
rb420 said:
Cool. I get where you are coming from. I just picked up the 16GB version today. Seems like 16 GB should be enough for all the apps etc, then I'm just going to put all of my Media on my SD card.
That being said, I think I am going to take the plunge and root it today and try flashing the custom recovery. (fingers crossed)
Google really is become less and less open as time passes eh?
Click to expand...
Click to collapse
Yeah. I'm not the kind of phone user who has apps that uses gigs and gigs of data (AKA games). However one of the things I really liked about Android was the App2SD option, as there are some apps that I rarely use (but still use) that I'd rather put on SD. I never really cared how fast they loaded as long as I had them installed.
I'm still going to root but I wanted to ask around. Still, 16GB was much larger than on my previous phone (which had 1 Gig free) but wouldn't install anything after you got down to 200MB free.
I'm very happy with this phone.
rb420 said:
Cool. I get where you are coming from. I just picked up the 16GB version today. Seems like 16 GB should be enough for all the apps etc, then I'm just going to put all of my Media on my SD card.
That being said, I think I am going to take the plunge and root it today and try flashing the custom recovery. (fingers crossed)
Google really is become less and less open as time passes eh?
Click to expand...
Click to collapse
I hope you have a Canadian model because if you try flashing on an AT&T model with a locked bootloader you will have a nice brick. Or it wont let you flash. Either way, I hope you have a canadian model or one with an unlocked bootloader.
geoldr said:
I hope you have a Canadian model because if you try flashing on an AT&T model with a locked bootloader you will have a nice brick. Or it wont let you flash. Either way, I hope you have a canadian model or one with an unlocked bootloader.
Click to expand...
Click to collapse
I do, thank you. With Bell mobility.

64 GB Storage - Internal Listings > Resolved

Howdy All,
So I'm a little sketchy of this, and about to be slightly ticked off. Got my One in the mail today, the 64gb Sandstone Black model. The packaging says 64gb etc, but on the phone under storage it's coming up 'short.' So anyone with a 64gb can confirm it's short based on their device, before I contact OnePlus? Unless it's just reading the storage wrong...
See attached pic.
Is it the Chinese version?
Sent from my One using XDA Premium 4 mobile app
The Jack of Clubs said:
Is it the Chinese version?
Sent from my One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I don't believe so, it states the 'global version' on the box. And came with the US charger, so I'm confident it's the US version. Additionally i pull LTE speeds with Tmobile.
read somewhere you need to flash some file for the correct partition to show, ill see if i can find the post.
not the exact post but similar. http://forum.cyanogenmod.org/topic/96122-64gb-version-shows-only-12gb-in-cm11s/
when flashing userdata use the file "userdata_64g.img" to allocate 64GB partition for the user data.
teh roxxorz said:
I don't believe so, it states the 'global version' on the box. And came with the US charger, so I'm confident it's the US version. Additionally i pull LTE speeds with Tmobile.
Click to expand...
Click to collapse
Did you flash any ROM on that ? Is it really 64 GB ( showing as 16GB )
If it is due to some s/w issue ...you can try a solution as below...
=======================================
take backup and go to fastboot mode and flash only userdata_64g.img from cm11s stock rom
(You need to check the lock status of the bootloader , it should be unlocked to flash img from fastboot)
Command
fastboot flash userdata userdata_64g.img
=======================================
contact oneplus. its not the first time they sent out the wrong storage size phone. should look like this:
But did they send black with 16gb in the past?
Sent from my SM-G900T using XDA Premium 4 mobile app
IIIPowerIII said:
But did they send black with 16gb in the past?
Sent from my SM-G900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
i dont know. i know they sent out white ones with 64gb before.
teh roxxorz said:
Howdy All,
So I'm a little sketchy of this, and about to be slightly ticked off. Got my One in the mail today, the 64gb Sandstone Black model. The packaging says 64gb etc, but on the phone under storage it's coming up 'short.' So anyone with a 64gb can confirm it's short based on their device, before I contact OnePlus? Unless it's just reading the storage wrong...
See attached pic.
Click to expand...
Click to collapse
Ouch! Seems like you got sent the 16GB variant...
I don't have an OPO, but that's what out looks like from the pic.
ruvy01 said:
read somewhere you need to flash some file for the correct partition to show, ill see if i can find the post.
not the exact post but similar. http://forum.cyanogenmod.org/topic/96122-64gb-version-shows-only-12gb-in-cm11s/
when flashing userdata use the file "userdata_64g.img" to allocate 64GB partition for the user data.
Click to expand...
Click to collapse
Thanks, I will try that.
Mnt-XDA said:
Did you flash any ROM on that ? Is it really 64 GB ( showing as 16GB )
If it is due to some s/w issue ...you can try a solution as below...
=======================================
take backup and go to fastboot mode and flash only userdata_64g.img from cm11s stock rom
(You need to check the lock status of the bootloader , it should be unlocked to flash img from fastboot)
Command
fastboot flash userdata userdata_64g.img
=======================================
Click to expand...
Click to collapse
Thank you for that, really appreciate it.
The Jack of Clubs said:
contact oneplus. its not the first time they sent out the wrong storage size phone. should look like this:
Click to expand...
Click to collapse
Exactly. I did contact their support, cause I knew it wasn't right.
Oomahey said:
Ouch! Seems like you got sent the 16GB variant...
I don't have an OPO, but that's what out looks like from the pic.
Click to expand...
Click to collapse
Well, I'll do the above, and see if it allocates, otherwise I knew something was wrong.
Thanks all.
Just wanted to thank everyone - flashing the 64gb userdata img restored the correct partition.
teh roxxorz said:
Just wanted to thank everyone - flashing the 64gb userdata img restored the correct partition.
Click to expand...
Click to collapse
So my suggestion worked !!!
Enjoy you phone with more space...
While I'm glad you got it resolved, I do think it's kinda crummy that you even had to do this in the first place. OnePlus clearly has some kinks to work out in their product, and with the other issues that have been reported, I'm really thinking they weren't quite ready for prime time just yet. Mine should be here tomorrow or Saturday, can't wait to find out what problems I'm going to encounter with it.
Just playing a bit a devil's advocate.......
Flashing the 64gb.userdata.img is looking a bit like a voodoo magic.
What if the phone is a 16GB model in reality and OP just tricks the system to "think" it has 64GB on board.....
Suddenly are coming back in my memory all these stories about fake SanDisk SD cards which were flashed
with some kind of images to be mounted in WinExplorer and MacFinder as , let's say, 32GB; but in reality had only 1GB of physical memory.
Or it's not possible to be done on a phone???
Explanations and arguments from more technically educated members are really appreciated!
RalphLauren said:
Just playing a bit a devil's advocate.......
Flashing the 64gb.userdata.img is looking a bit like a voodoo magic.
What if the phone is a 16GB model in reality and OP just tricks the system to "think" it has 64GB on board.....
Suddenly are coming back in my memory all these stories about fake SanDisk SD cards which were flashed
with some kind of images to be mounted in WinExplorer and MacFinder as , let's say, 32GB; but in reality had only 1GB of physical memory.
Or it's not possible to be done on a phone???
Explanations and arguments from more technically educated members are really appreciated!
Click to expand...
Click to collapse
thats a good point i was wondering that, to the OP would you mind finding a massive file above 16gb in size and place in onto your phone and tell us if it fits and the phone is indeed 64gb or if it doesn't and its only 16gb
Mnt-XDA said:
So my suggestion worked !!!
Enjoy you phone with more space...
Click to expand...
Click to collapse
It did, and again, I really appreciate it.
_MetalHead_ said:
While I'm glad you got it resolved, I do think it's kinda crummy that you even had to do this in the first place. OnePlus clearly has some kinks to work out in their product, and with the other issues that have been reported, I'm really thinking they weren't quite ready for prime time just yet. Mine should be here tomorrow or Saturday, can't wait to find out what problems I'm going to encounter with it.
Click to expand...
Click to collapse
Aside from this 'issue,' I haven't had any issues with the phone. Everything works, radios, etc. I haven't had the 'yellow screen' / band issue either. It's pretty solid.
RalphLauren said:
Just playing a bit a devil's advocate.......
Flashing the 64gb.userdata.img is looking a bit like a voodoo magic.
What if the phone is a 16GB model in reality and OP just tricks the system to "think" it has 64GB on board.....
Suddenly are coming back in my memory all these stories about fake SanDisk SD cards which were flashed
with some kind of images to be mounted in WinExplorer and MacFinder as , let's say, 32GB; but in reality had only 1GB of physical memory.
Or it's not possible to be done on a phone???
Explanations and arguments from more technically educated members are really appreciated!
Click to expand...
Click to collapse
no_username_available said:
thats a good point i was wondering that, to the OP would you mind finding a massive file above 16gb in size and place in onto your phone and tell us if it fits and the phone is indeed 64gb or if it doesn't and its only 16gb
Click to expand...
Click to collapse
Well, I don't think the latter could happen, because like a computer partition, if you had 100gb drive and you did a 50/50 split, it'd be fine. But if you tried to make that 50 a 60gb partition, the system check would scream at you. So it's possible that a flash from the rom from the the toolkit / initial flash had the 16gb partition and over wrote it, leaving the rest 'unavailable.' With the zip you pull the files from it has both user images.
My take on it with schooling and computer knowledge.
A REAL test to do at this point would be if someone has a 16gb model to flash the 64gb user data img and see what happens. In the correct scenario, it should still show up as 16, cause that's greater than it's rated for. In the 'whacky' scenario, OnePlus would have had all the devices on a 64gb chip and just made the partition smaller, not seeing this happen.
teh roxxorz said:
Well, I don't think the latter could happen, because like a computer partition, if you had 100gb drive and you did a 50/50 split, it'd be fine. But if you tried to make that 50 a 60gb partition, the system check would scream at you. So it's possible that a flash from the rom from the the toolkit / initial flash had the 16gb partition and over wrote it, leaving the rest 'unavailable.' With the zip you pull the files from it has both user images.
My take on it with schooling and computer knowledge.
A REAL test to do at this point would be if someone has a 16gb model to flash the 64gb user data img and see what happens. In the correct scenario, it should still show up as 16, cause that's greater than it's rated for. In the 'whacky' scenario, OnePlus would have had all the devices on a 64gb chip and just made the partition smaller, not seeing this happen.
Click to expand...
Click to collapse
I'm not convinced because in your example with the computer, you try to partition a correctly imaged drive under working operation system....
So no wonder it would scream at you.
But in your case, the phone is in "unconscious" state and nothing is checking what you are flashing.
You flash whatever image in order to MAKE the operation system to recognize the hardware the way how it's presented by flashed image.
And again, it seems that nothing is checking what you are flashing, because if it would be a check presented, the adb should not allow you to flash 16GB image over your 64GB drive in a first place.
In any case the situation is looking weird, and I would be happy if you get 64GB on board.
But to get a peace of mind, I second the @no_username_available suggestion to load your phone with something above 16 GB trash-hold and see what is going to happen.
RalphLauren said:
I'm not convinced because in your example with the computer, you try to partition a correctly imaged drive under working operation system....
So no wonder it would scream at you.
But in your case, the phone is in "unconscious" state and nothing is checking what you are flashing.
You flash whatever image in order to MAKE the operation system to recognize the hardware the way how it's presented by flashed image.
And again, it seems that nothing is checking what you are flashing, because if it would be a check presented, the adb should not allow you to flash 16GB image over your 64GB drive in a first place.
In any case the situation is looking weird, and I would be happy if you get 64GB on board.
But to get a peace of mind, I second the @no_username_available suggestion to load your phone with something above 16 GB trash-hold and see what is going to happen.
Click to expand...
Click to collapse
Well yes, we are talking the same thing regarding the computer and the partition, I just let people connect the dots to show that the One system isn't 'signed' to say the least. And i completely agree with you regarding adb.
Though I can confirm the ''test'' he suggested, as when mine was 'showing' as a 16gb model, with 12 usable and 10gb available, tried dropping 20gb of music on it from my lappy and came up with the typical insufficient storage message.
teh roxxorz said:
I just let people connect the dots to show that the One system isn't 'signed' to say the least.
Click to expand...
Click to collapse
That looks spooky....
Makes me think again that there is nothing for free in this world and a double price for all other flagships is a premium for working hardware, software and customer support....
teh roxxorz said:
Though I can confirm the ''test'' he suggested, as when mine was 'showing' as a 16gb model, with 12 usable and 10gb available, tried dropping 20gb of music on it from my lappy and came up with the typical insufficient storage message.
Click to expand...
Click to collapse
Right, but now you have 64GB Now is the test time to drop your 20 gig of music and to see what is going to happen!
RalphLauren said:
That looks spooky....
Makes me think again that there is nothing for free in this world and a double price for all other flagships is a premium for working hardware, software and customer support....
Right, but now you have 64GB Now is the test time to drop your 20 gig of music and to see what is going to happen!
Click to expand...
Click to collapse
ya id try adding that music back on just for our peace of minds

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