Related
Ok so I found these out from some service center reps:
A Mumbai center: If you flash your phone, even if it is an official Samsung ROM through ODIN this is what will happen: Your warranty will not be void, but you will have to pay Rs. 650 as service charges for them to repair your phone.
A Bangalore center: Sir what is root? No sir we only check for warranty by checking IMEI number and bill.
A Coimbatore Service Center: Flashing? Yes yes I know it. No it will not cancel your warranty. Rooting? What is that? Navigation? We only check for warranty by seeing the bill.
Called up the 30308282 number: Hi. What? What is root? What is flash? Camera? Ok our technical department will call you back. Just to confirm, you are Mr. Xxx Xxxx, mobile number is ######, and your house address is blah blah?
Me says: HUH? How do you have all this? Do you know how old I am too?
He says: I don’t know sir, it’s just here. Anyway, our technical team will call you today.
Can anyone share their experiences if any, of giving in a rooted/flashed phone for warranty?
____________________________________________________________________________
Sorry for spamming with the new post about warranty in India. Moved my post to the dedicated Indian thread: http://forum.xda-developers.com/show....php?t=1108787 Unfortunately, I dunno how to delete this thread.
Dedicated Indian thread is there,
http://forum.xda-developers.com/showthread.php?t=1108787
Besides, I don't think any service center in India knows about rooting and flashing ROM's etc. So we basically have no worry of void warranty. We all know what they are capable of.
Basically it depends on the service center, any service center in the world, if you flash via Odin a Custom ROM or Root your phone, then technically you have lost warranty. But we all know a phone won't get damaged by rooting or flashing a Custom ROM, so they should accept it. Still, for safety purpose, one should flash a Stock firmware back and reset the ROM counter with a Jig before sending it to RMA, but I don't think that's needed in Indian Service Centers.
Regards.
I don't think Flashing thru Odin will void the warranty. When I was using Samsung Omnia, I flashed Windows 6.5.3 on it later after few months, the screen developed sensitivity problem, they just asked for bill copy to validate warranty and after replacing the defective Toush Screen, they flashed Updated Windows 6.1 Firmware on my mobile using the same software with which I earlier flashed v. 6.5.3. This happened at Samsung Service Centre, Bangalore.
If you flash your phone, even if it is an official Samsung ROM through ODIN this is what will happen: Your warranty will not be void, but you will have to pay Rs. 650 as service charges for them to repair your phone.
Worldwide that would not be true a Samsung stock rom = Samsung warranty no charge .Plus their is no way of telling if Odin has been used to flash official rom .
Samsung will not honour warranty on phones with custom rom or root as per letter sent to all service centres . That does depend upon the service guy being blind stupid or not caring .
Not having branded firmware as supplied with the phone by the retailer is at the retailers choice for warranty under their terms and conditions , but if its a Samsung stock rom then Samsung cover it anyway .
Custom rom or root easy enough to spot as Samsung have gone to the trouble of installing a visible counter .
Its users choice enough have had warranty refused and enough have had phones with custom roms etc repaired with not a word said .
Bit pointless taking the risk when USB jig removes custom rom count and its easy to reflash a branded rom or stock rom on most phones .
jje
they dont even have any idea bout rooting ! I have a friend whoz galaxy ace was sent to korea to have its motherboard replaced jus coz his speakers werent workin. Am sure tatz not d cause !
All ppl who visit d samsung service centre says d same. All they know is updating ur mobile. I even saw a guy who reports that his battery drains too fast and d guy inside doesn recommend changind d battery(mobile was pretty old model) but askin him todo a software update.
When i spoke wit a person inside, wen i mentioned d name odin,root etc., He asked whether I'm working for android ???
I can assure you many country's do not have dumb ass behind the service counter .
jje
JJEgan said:
I can assure you many country's do not have dumb ass behind the service counter .
jje
Click to expand...
Click to collapse
Brazil doesn't belong to that list...
hahahaha India Rocks here
nonchipmunk said:
Ok so I found these out from some service center reps:
A Mumbai center: If you flash your phone, even if it is an official Samsung ROM through ODIN this is what will happen: Your warranty will not be void, but you will have to pay Rs. 650 as service charges for them to repair your phone.
A Bangalore center: Sir what is root? No sir we only check for warranty by checking IMEI number and bill.
A Coimbatore Service Center: Flashing? Yes yes I know it. No it will not cancel your warranty. Rooting? What is that? Navigation? We only check for warranty by seeing the bill.
Called up the 30308282 number: Hi. What? What is root? What is flash? Camera? Ok our technical department will call you back. Just to confirm, you are Mr. Xxx Xxxx, mobile number is ######, and your house address is blah blah?
Me says: HUH? How do you have all this? Do you know how old I am too?
He says: I don’t know sir, it’s just here. Anyway, our technical team will call you today.
Can anyone share their experiences if any, of giving in a rooted/flashed phone for warranty?
____________________________________________________________________________
Sorry for spamming with the new post about warranty in India. Moved my post to the dedicated Indian thread: http://forum.xda-developers.com/show....php?t=1108787 Unfortunately, I dunno how to delete this thread.
Click to expand...
Click to collapse
Pretty Funny. Thanks 4 shrin ^_^
Hahah! Typical.
Well here's a hilarious experience. I had a screen issue so I told Samsung Service and they promptly sent me a mail with a detailed set of instructions. I read through this and low and behold, they were instructions to ROOT my phone. Oh and did I mention, my phone was 3 days old.. hahah. I said "No, thank you, I'll take a replacement instead".
I brought my i9003 to the service center once to get the LCD replaced (was loose at the top right corner). I asked them if rooting and flashing voids warranty and they don't even know what those are.. Hahaha..
Sent from my GT-I9100 using xda premium
ok. next time when my rooted phone spoil ill send you my phone and you take that to repair
nonchipmunk said:
Ok so I found these out from some service center reps:
A Mumbai center: If you flash your phone, even if it is an official Samsung ROM through ODIN this is what will happen: Your warranty will not be void, but you will have to pay Rs. 650 as service charges for them to repair your phone.
A Bangalore center: Sir what is root? No sir we only check for warranty by checking IMEI number and bill.
A Coimbatore Service Center: Flashing? Yes yes I know it. No it will not cancel your warranty. Rooting? What is that? Navigation? We only check for warranty by seeing the bill.
Called up the 30308282 number: Hi. What? What is root? What is flash? Camera? Ok our technical department will call you back. Just to confirm, you are Mr. Xxx Xxxx, mobile number is ######, and your house address is blah blah?
Me says: HUH? How do you have all this? Do you know how old I am too?
He says: I don’t know sir, it’s just here. Anyway, our technical team will call you today.
Can anyone share their experiences if any, of giving in a rooted/flashed phone for warranty?
____________________________________________________________________________
Sorry for spamming with the new post about warranty in India. Moved my post to the dedicated Indian thread: http://forum.xda-developers.com/show....php?t=1108787 Unfortunately, I dunno how to delete this thread.
Click to expand...
Click to collapse
In Chennai, the service center guy actually got the samfirmware details from me to get 2.3.3. beat that.
Sent from my GT-I9100 using XDA App
Jun Hong said:
ok. next time when my rooted phone spoil ill send you my phone and you take that to repair
Click to expand...
Click to collapse
Do u mean me? Lol.. Seriously, they just told me that if i unlock the phone (w/c is already unlocked because it's not tied to a carrier) and remove the warranty seal abd break the phone by dropping etc or wet it with water that is the only way i can get my warranty void.. And i was like WTF in my mind while slowly smiling.. I even asked them twice and they asked my what is flashing and rooting and i was like "never mind".. )
Sent from my GT-I9100 using xda premium
Hi,
I am on this firmware version and haven't received any update yet. Is there a update that I can run using stock recovery? Is root necessary to update the firmware manually. I am on the 3 network in the UK. Can someone pls suggest a manual.
samkol18 said:
Hi,
I am on this firmware version and haven't received any update yet. Is there a update that I can run using stock recovery? Is root necessary to update the firmware manually. I am on the 3 network in the UK. Can someone pls suggest a manual.
Click to expand...
Click to collapse
3 UK update via KIES or OTA on the phone .
Root and stock recovery have nothing to do with updates from 3 UK .
Root voids warranty .
Suggest you contact 3 UK to see if their is an update or not as you don't give any details no way of knowing .
Alternatives join XDA Developers and flash stock firmware via Odin .
http://forum.xda-developers.com/showthread.php?t=1671969
jje
Well i dont know about the UK. But in the US. Adam Outler (if you dont know that name youre under a rock) has found a way to prove that rooting doesnt void your warranty.
Sent from my GT-I9300 using xda premium
What version are you on? There must not necessarely be an update for what you have.
Is there a update that I can run using stock recovery?
Click to expand...
Click to collapse
Not through Stock Recovery, but yes you can manually run Updates. Pick the one you like off http://samfirmware.com (make sure it's for i9300)
and flash it through Odin (Download Mode)
But in the US. Adam Outler (if you dont know that name youre under a rock) has found a way to prove that rooting doesnt void your warranty.
Click to expand...
Click to collapse
At least over here it's that the warranty period is divided in 2 parts: in the first months the manufacturer has to prove you actually did something wrong (near impossible to prove), in the rest you have to prove it was a a manufacturing defect.
Most sellers will swap the device no questions asked anyway =)
b-eock said:
Well i dont know about the UK. But in the US. Adam Outler (if you dont know that name youre under a rock) has found a way to prove that rooting doesnt void your warranty.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
As a number of users have posted that Samsung have refused warranty on rooted phones and Samsung take the trouble to send a letter to all service outlets regarding root and spotting it on a phone . I will leave users to make their own mind up but as for me root voids warranty is what is said on the tin .
jje
I will leave users to make their own mind up but as for me root voids warranty is what is said on the tin .
Click to expand...
Click to collapse
The seller is your contract partner, not Samsung. And your contract partner has to fulfill warranty claims.
Don't know about you, but we got a consumer "union" here that sellers actually fear as it's rather quick to bring out the big guns, meaning the lawyers and court. Usually it's sufficient here to just tell the salesperson you'll call the "UCL" and they try to find an acceptable solution.
Acer puts warranty stickers on their computer cases reading "Warranty void if removed". In other words: you'll have to send in the computer to get a (costly) fan cleaning since you're not allowed to do it yourself. Luckily the EU and all countries I know of consider such restrictions to be against consumer rights. Manufacturers also cannot refuse warranty if you install Linux-based operating system on your computer instead of the Windows it shipped with.
The same applies to mobile phone too...
But I think we're getting off-topic
d4fseeker;29107617
Most sellers will swap the device no questions asked anyway =)[/QUOTE said:
O2 refused my SGS1 as it was rooted and had a custom rom .
On two counts one it was not the O2 firmware as supplied and two its voided Samsung's warranty .Ok i was probably unlucky with the guy that looked at the phone and many tech guys will just pick the phone up of the bench read the work report and try a factory reset .
But as the phone costs a lot of money for many i still suggest that the rule is custom rom and root voids warranty according to Samsung and to be aware of that unless you want to stand the risk of paying for repairs .
As to Samsungs warranty we have in addition to the retail sellers warranty of twelve months a limited warranty in addition from Samsung for twenty four months .
Pop on to some of the local user forums in the UK and you will find many many cases of sellers not swapping the phone after the first 14/28 days but sending it off for repair as the SOGA says they can .
jje
Click to expand...
Click to collapse
As others have said you can flash an unbranded LFB through Odin and you will get all updates when Sammy publishes them, rather than your network, this will also remove your SIM lock.
Sent from my GT-I9300 using xda premium
this will also remove your SIM lock.
Click to expand...
Click to collapse
No. Network-lock (SIM-lock) is stored in the /efs/ directory and directly controlled by the modem. You need a Sim-unlock app or manually toggle the corresponding byte.
we have in addition to the retail sellers warranty of twelve months a limited warranty in addition from Samsung for twenty four months .
Click to expand...
Click to collapse
That's why I never buy electronics from UK. We got 24 months warranty from the seller required by law.
O2 refused my SGS1 as it was rooted and had a custom rom .
Click to expand...
Click to collapse
Sellers ALWAYS try to refuse warranty claims since it only costs them money (handling, Shipping, Tech guys,...). The key is forcing them to do it by
threatening with law(yers).
However if they can check if it has a custom ROM that means you can flash a standard ROM and have it repaired no questions asked
b-eock said:
Well i dont know about the UK. But in the US. Adam Outler (if you dont know that name youre under a rock) has found a way to prove that rooting doesnt void your warranty.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Adam's way off base. Here in the U.S., it is perfectly legal to invalidate a warranty based on customer induced damage or for violating the warranty terms themselves. For example, Samsung's U.S. warranty has enough exceptions to drive a truck through when it comes to being able to deny warranty coverage for a modified device. I’ve bolded the ones most applicable.
What is not covered?
This Limited Warranty is conditioned upon proper use of the Product. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage, unless caused by SAMSUNG; (c) defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen; (d) equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMSUNG; (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by SAMSUNG; (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the Product; or (j) Product used or purchased outside the United States. This Limited Warranty covers batteries only if battery capacity falls below 80% of rated capacity or the battery leaks, and this Limited Warranty does not cover any battery if (i) the battery has been charged by a battery charger not specified or approved by SAMSUNG for charging the battery; (ii) any of the seals on the battery are broken or show evidence of tampering; or (iii) the battery has been used in equipment other than the SAMSUNG phone for which it is specified.As for Magnusson Moss, when Asus first started asking people to invalidate their warranties in order to unlock the bootloader, I asked one of our in-house attorneys if it was legal because I didn't think it was. Since unlocking the bootloader doesn't affect the operation of the product as originally Asus intended it to be sold its within their right to obviate your warranty if you agree to it.
Let's use an example following Adam's logic. Someone ships their phone off to Samsung because the headphone jack died. They say it's not covered under warranty because the bootloader's been unlocked and that non-Samsung s/w run on the device contributed to its failure. The phone owner says under "Magnusson Moss" you have to prove that my unlocking the bootloader caused the damage. They say that'll be $175 to repair the phone or $25 to ship it back unrepaired. At that point, those are the only two choices. Someone can later file reams of paperwork, invest gobs of time, and wait months for any type of relief either through legal channels or some state or government customer rights group but the phone will remain broken until then. No one can make Samsung fix a phone for free if they refuse to without putting in a lot of stress and time. What Adam says in this video is way over simplistic. You can have all the rights in the world but getting/having them enforced is a totally different matter.
Dear Readers,
I am about to tell you my story of myself a current Galaxy Note user and the unfortunate episode when my phone had problems. I have been a long time user of xda, but a first time poster of this wonderful forum.
First of all I want to tell you I currently reside in Australia, Sydney and I am a Vodafone customer. I have been using this phone for about 6 months without any problems whatsoever, until a couple of weeks ago my phone started to inconsistently charge. At first I thought it was a cable issue, so I isolated the problem with a different cable and it didn't work. Fear and doubt crept into my mind for the next couple of days, if I should return the phone to Vodafone for repairs because as you may have guessed, my phone is rooted with a custom rom called, "AllianceROM_N7000_ICS_v2.1" with the wonderful "SpeedMod Kernel".
I searched through google and I found out that I wasn't the only person to have this problem with this charging issue. From further research I also found out that some people have claimed that sending a rooted phone into repairs will void your phones warranty, and some other people say that it won't void your warranty. Rather confused with this conflicting information, what other better way to confirm this issue than to call up Samsungs service centre. When I asked, the gentlemen on the other end just simply answered, "Yes".
So with this new information, I finally decided to unroot my phone and installed a stock official rom called N7000BDULR5_N7000BVAULR4_VAU. But before I did all this, from further research through XDA's forums I found out that I needed to reset my Binary count with Triangle Away by Chainfire. But with the issue of the phone not charging properly, it did not help with the issue of unrooting the phone, because the battery was constantly flat. After painstaking hours I finally unrooted my phone.
As I came home after handing my phone into Vodafone, a thought crept into my mind. Will they void my warranty, if I did not have the bloatware in which Vodafone has pre-installed into the phone? Because the stock rom in which I installed did not carry the bloatware.
Through the following week of praying that they will not void my warranty because of this issue, I got a message from Vodafone to pick up my phone. I called Vodafone customer repair centre and they told me that they have fixed the issue by replacing the micro usb connector which the pins was dislodged and also the UNIT-SUB PBA- which is the motherboard. Vodafone told me that this is a rare case in which the both of these hardware issues occur in the Galaxy note. Phew..
As of right now I am charging my phone without any problems so far. I will keep you guys updated if I have any other further issues with the repairs done on my phone.
I'm in Malaysia and I had the similar problem with you as well.
Initially I sent in my phone with the stock ROM but I forgot to reset the binary count and the 3rd party service center voided my warranty.
I took back my phone and installed "triangle away" by chainfire which reset my custom binary count and this time I sent it in to Samsung for a warranty claim and after the next day. They called me to collect my phone and my mother board + micro usb was replaced.
I did a little research myself and I've came to this conclusion and incompatible external battery packs messed up the system as I never had an issue with my phone charging till I bought myself a cheap external batter pack charger which then i guess messed up my board.
conclusion for me:
invest in a proper external batter pack which is compatible with the N7000 battery.
Congrats on getting your phone repaired without getting caught. Same thing had happened to me when I gave my phone to ssc. I had unrooted and used triangle away but unfortunately forgot to uninstall it. My phone was repaired and it still had triangle away in it. I guess they don't look into the phone that closely.
Sent from my GT-N7000 using xda app-developers app
without getting caught.
Click to expand...
Click to collapse
the hardware is faulty, the pins don't last, apparently it's even a known issue at Samsung.. This repair has nothing to do with firmware. The phone boots, it runs, it can have different firmwares flashed to it, the issue is purely a hardware issue and so the warranty should cover the repair even with the custom binary... i dont like the loophole use by the warranty center when, as with this guy, the user clearly hasn't damaged the device... That would just be wrong.
Paranoid V. 5 | Hydracore 4.3 OC
GT-N7000
TopOfNewYork said:
the hardware is faulty, the pins don't last, apparently it's even a known issue at Samsung.. This repair has nothing to do with firmware. The phone boots, it runs, it can have different firmwares flashed to it, the issue is purely a hardware issue and so the warranty should cover the repair even with the custom binary... i dont like the loophole use by the warranty center when, as with this guy, the user clearly hasn't damaged the device... That would just be wrong.
Paranoid V. 5 | Hydracore 4.3 OC
GT-N7000
Click to expand...
Click to collapse
Dear Mr TopOfNewYork,
You maybe correct about the correlation with software Vs hardware issue that may render your phone having problems. But no legal terms and conditions will release the manufacturer of any legal liabilities with the products being offered to the public. (In Australia it is called the Australian Consumer Law 2010, Please check with your local countries consumer protectionism law.)
On another note, the phone has a random automatic reboot issue at random times, and as of now wont even boot to Touchwiz UI. The only way I can use the phone is to directly charge the phone, while using it. I have had the phone for two days from the date of it was returned to me, and I have complained (in a logical, non violent yelling manner) to Vodafone and they have agreed to send me a new Samsung Galaxy S3 16gb White.
I am absolutely satisfied to receive a new phone, and will update the situation about the new phone on the S3 forum.
Thank you for reading and have a happy and prosperous year.
Glad to know you got your problem solved.
Sent from my GT-N7000 using xda premium
I sent my phone to samsung while it was still rooted and had a custom rom on it, they mustnt even check if its a hardware fault cause i had it back within 5 days with a new screen.
Alexanderbooth said:
I sent my phone to samsung while it was still rooted and had a custom rom on it, they mustnt even check if its a hardware fault cause i had it back within 5 days with a new screen.
Click to expand...
Click to collapse
Well I just sent my Note 2 in and it took the service center 2 weeks to enter my phone...during that time Samsung cancelled my claim because the service centre in Quebec didn't enter it in time.
I called Samsung and they called the center and set them straight and now I just got a reply that my phone, while rooted, has never had a custom ROM on it and never had anything but stock...I rooted it only to kill the rogers bloatware that I could not uninstall.
I just got a reply and they told me the repair will cost $672 to repair the screen due to it being rooted....wtf
Reason it was sent in was in woke up, unplugged my phone from charging and noticed a stuck red dead pixel on the screen...wasn't there the night before....so how does root on a stock phone cause an hardware issue....time to call and complain to Samsung.
This is unreal....
I too had the problem! First I thought it was lint, etc, so I prodded etc. It would charge for5 min then stop.
In the end I got a new daughter board for£10 with the USB socket, new mix and antenna. Took less than ten mins to fit. It's been like new since.
I've the same issue on my Kindle HD, but that's another tale........
Box 13.
I unrooted my phone before giving it to the "Samsung" repair shop, which in my town is just a dodgy phone shop with a big Samsung sticker on the window. I got it back the next day with an untested bad ROM update so the keyboard just typed nonsense.
In the end I spent ages fixing the damage they caused and never got to the bottom of the original issue.
Sent from my GT-N7000 using xda app-developers app
Never had to warranty repair any of my Samsung devices until now...hope I never have to again as they suck!
Respect lost.
I had a rooted N7000 go into Samsung service with a hardware & a software issue & both issues were sorted under warranty for free & no mention of it being rooted, (it came back unrooted).
Sent from my GT-N7105 using xda app-developers app
I had unrooted device with blue hotpixel, these dumbasses first tear it down, then realized the receipt is not enough for proof so they want an invoice from seller stating where he got phones from. And because seller was a retard he didn't send me it in time, they reassembled the phone and sent it back (leaving a hair between frame and screen - proves that it was disassembled) I wonder for what they got grade A from Samsung...
From the same private service center, once they tried to prove that non-rooted and untouched phone was flashed (it was aftermath of failed Kies/Odin update), intervention in Samsung Poland helped, they sent a new phone.
In any case of imbeciles at service senter, contact Samsung, their people usually have more knowledge and are willing to help
Gambolputty said:
I had unrooted device with blue hotpixel, these dumbasses first tear it down, then realized the receipt is not enough for proof so they want an invoice from seller stating where he got phones from. And because seller was a retard he didn't send me it in time, they reassembled the phone and sent it back (leaving a hair between frame and screen - proves that it was disassembled) I wonder for what they got grade A from Samsung...
From the same private service center, once they tried to prove that non-rooted and untouched phone was flashed (it was aftermath of failed Kies/Odin update), intervention in Samsung Poland helped, they sent a new phone.
In any case of imbeciles at service senter, contact Samsung, their people usually have more knowledge and are willing to help
Click to expand...
Click to collapse
Phones are under warranty by the date of manufactur ... you don't need reciepts or anything, it doesn't matter if its been sold to ten different people with no reciepts its still under Samsung Warranty.
Sent from my GT-N7105 using xda app-developers app
Unfortunately not in Poland, they still require at least receipt, but new internal procedures of service center require shop's invoice, especially since they see phone was bought in service/second hand shop (still it was brand new, untouched etc.), maybe they're just too dum dum to handle their internal stuff or are afraid it was serviced somewhere else, I must speak with Sammy about this
Gambolputty said:
Unfortunately not in Poland .........
Click to expand...
Click to collapse
Why Samsung would tell you that I have no idea.
Samsung here in Canada asked for a copy of my receipt to be faxed within 5 days or the claim would be void.
morabass said:
I unrooted my phone before giving it to the "Samsung" repair shop, which in my town is just a dodgy phone shop with a big Samsung sticker on the window.
Click to expand...
Click to collapse
Personally, I would strongly suggest to find authorised local service centres from the Samsung website of one's respective country/region. Alternatively, one could either call or send an e-mail to the customer support of one's respective country/region to enquire about the details of authorised local service centres.
For illustrative purpose, I would find the Samsung website for my country/region from, http://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList.do, and I would then proceed to find authorised local service centres by using the Find Service Locations found under the Support menu.
:good:
Udonitron said:
Samsung here in Canada asked for a copy of my receipt to be faxed within 5 days or the claim would be void.
Click to expand...
Click to collapse
OK, I've been looking at a few countries warranty wording & yes it does say "Original purchase reciept" required for repairs so strange as it sounds they abide by different rules depending where you live.
I've not been asked for anything other than my personal details & address for collection. Yes that's right Samsung (I'm in UK) arrange to collect the phone & then deliver it back afterwards without any proof of purchase or reciepts. I have friends who have done the same & several of these phones including mine were bought secondhand but still in warranty (2yrs on some phones).
I want to share my warranty claim experience too (indonesia):
1. Galaxy S3, broken camera hardware. Clear binary, Flashed stock JB, sent to SSC. Asked for original purchase receipt, didn't have it. So i asked her to check the phone by serial number, warranty granted, fixed in 3 days and whooaa got extra 3 month warranty. I bought it when S3 launching event at June 12, extended to 31 sept 2013
2. Broke my Galaxy Nexus usb ports pin so usb cord can't plug properly and sometimes not detected in PC. I was too lazy to flash stock.. So with unlocked bootloader & Paranoid Android rom installed i went to same SSC, haha asked again for receipt and i didn't have it also. Granted, and got it fixed less than 1 hour
Sent from my Galaxy Nexus using Tapatalk 2
Well, if you bought the phone in EU and that it can't be proven that what you've done software-wise has caused a hardware fault.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
I just thought of something. What if the eMMC craps out? Because Samsung confirmed it's because of a software fault that can cause a hardware fault. Paradox?
Also, of you have a warranty of 1 year (I dont know if samsung has 2 or 1 year warranty) in Europe the expectation of the life of a phone which costs more than 250€ is more than 2 years. That the manufacturer is still responsible.
There have been warranty cases where iphones died after a year but the rules say it was Apples fault. Altough apple *****ed a lot they were forced to repair those devices
Sent from my GT-I9300 using xda premium
All New goods are covered for two years EU guarantee
its the LAW under the Sale of Goods ACT. Any shop or Company telling you otherwise are breaking the LAW
if anything happens that you are not responsible for causing, they have no choice but to fix it or give you the equivalent as a replacement, even if they suspect you may be at fault they have to provide evidence or they can not say NO.
Some place will sell with a 1 year warranty but even so they are responsible for 2 years whether they like it or not so do not get fooled by their tricks and Quote the LAW to them.
Good link, thanks for the post.
I already knew this, but I get quite annoyed by even developers propagating the myth that everywhere, no matter what, once you flash "Your warranty is now void", even putting it in the instructions as a fact
Sent from my GT-I9300 using xda app-developers app
esist said:
Good link, thanks for the post.
I already knew this, but I get quite annoyed by even developers propagating the myth that everywhere, no matter what, once you flash "Your warranty is now void", even putting it in the instructions as a fact
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Agree with you here, but we still need to be careful, because not all countries have the same legal protections.
Even here in Australia, it's still quite a grey legal area and tech companies will use any trick in the book to find loopholes in the legislation and get away with voiding warranties.
Therefore, I think it's probably better to err on the side of caution and advise people that they may void their warranty depending on their jurisdiction.
i think it should be applied world wide cos it's a known fault in the 16gb models and they should fix it regardless of whether the phone was rooted or not.
i wouldn't mind an upgrade to 32gb though.
My two cents regarding this issue :
Here are more informations :
Read this : http://forum.xda-developers.com/showpost.php?p=36530300&postcount=3004
and this (usefull blog and the european directive) : http://forum.xda-developers.com/showpost.php?p=36537218&postcount=3018
I've sent samsung french customer service two mails asking for samsung official position regarding this european directive, no answer yet
(Cause either the first hotline level or certified repair centers told you that rooted= no warranty )
Some of the advice in this thread isn't strictly accurate. In the UK the sale of goods act states the goods must be fit for purpose and free from material defects. This is the case with all goods sold and is implied regardless of what the store says. Also - your contract is with the store not Samsung under SGA. If you run the phone over with a car you can't rely on the SGA. If you brick it because of a bad rom flash its going to largely be down to what reason you give that it was bricked and when it happened (inside or outside initial 9months) They will argue you have not used the phone for its intended purpose and your actions caused it to brick. Ultimately a Court would have to decide if you sued.
Also whilst it's true a warranty isn't necessarily 1 year and can be more its what the court determines as a "reasonable period" taking into account the cost and type of good sold. I think this may differ from EU directive as to how it's been implemented in UK although it's been awhile since law school heh.
Tbh would you really want to take a shop to court over you bricking your phone when they refused to fix or provide you with a new one outside initial 6months?? Esp given they'd argue you were then one who causes the failure because you used it in a way not envisaged when you bought it?
Reality of life is that you can get all jumpy about consumer rights but you have to have the balls and money and time to enforce them. Most people don't and definitely don't if there's a chance of losing and being ordered to pay other sides costs.
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"All New goods are covered for two years EU guarantee its the LAW under the Sale of Goods ACT"
As I'm just about to send my SGSIII off for repair (due to random restarts and crashes, which I fear may be the beginning of "SDS") I've just been looking at the guarantee booklet that came with the phone when I first got it and it does indeed say that the warranty is two years.
As I've had the phone rooted I'm kinda expecting them to turn around and say it isn't covered by warranty but I'm fully prepared to tell them it is (as I saw somebody else on here had done) and see what they say from there. Hopefully they won't question it though (I'm pretty sure it's not me flashing software on it that's causing the crashes and restarts because the first time it restarted of it's own accord was at least a week (and probably longer than that) after I'd flashed the last firmware (and it's always been "stock" firmware I've used anyway (i.e. firmware from Samsung themselves - even if sometimes it wasn't the final version)).
sgsboyo said:
"All New goods are covered for two years EU guarantee its the LAW under the Sale of Goods ACT"
As I'm just about to send my SGSIII off for repair (due to random restarts and crashes, which I fear may be the beginning of "SDS") I've just been looking at the guarantee booklet that came with the phone when I first got it and it does indeed say that the warranty is two years.
As I've had the phone rooted I'm kinda expecting them to turn around and say it isn't covered by warranty but I'm fully prepared to tell them it is (as I saw somebody else on here had done) and see what they say from there. Hopefully they won't question it though (I'm pretty sure it's not me flashing software on it that's causing the crashes and restarts because the first time it restarted of it's own accord was at least a week (and probably longer than that) after I'd flashed the last firmware (and it's always been "stock" firmware I've used anyway (i.e. firmware from Samsung themselves - even if sometimes it wasn't the final version)).
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To be honest, if you flash it do it's completely stock and the issue persists it should be a hardware failure, and the only reason the hardware would fail because of rooting/custom roms is overclocking the CPU/GPU and frying them.
Let us know how it goes.
Samsung eventually got back to me regarding the repair of my phone and have refused to fix it without me paying for the service (£163) because it was rooted.
Needless to say I'm less than happy. They persisted with saying that rooting voids the warranty and wouldn't back down.
I'm furious because I'm aware of all the sudden death syndrome problems affecting this phone and i wish I'd kept using it till it did actually die before sending it off to them to repair.
But I've learned a costly lesson and won't be rooting while in warranty again (and may very well have bought my last Samsung smart phone).
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That is a very informative and useful tip. Unfortunately, most people think that software modifications void the warranty under EU jurisdiction. Apparently that's not the case. Thanks op.
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Theshawty said:
Well, if you bought the phone in EU and that it can't be proven that what you've done software-wise has caused a hardware fault.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
I just thought of something. What if the eMMC craps out? Because Samsung confirmed it's because of a software fault that can cause a hardware fault. Paradox?
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I'm sorry but this is only a directive... after this in each country has to pass their own law in order to comply with directive... sometimes not every country make this last step. I'm thinking for ex UK that don't comply for the 2 years warranty for consumer products. Other country, mine (Portugal), is very avid in forgeting to make laws to comply with EU directives...
Just saying, careful cause in your country their may not have a law that comply with this EU directive.
sgsboyo said:
Samsung eventually got back to me regarding the repair of my phone and have refused to fix it without me paying for the service (£163) because it was rooted.
Needless to say I'm less than happy. They persisted with saying that rooting voids the warranty and wouldn't back down.
I'm furious because I'm aware of all the sudden death syndrome problems affecting this phone and i wish I'd kept using it till it did actually die before sending it off to them to repair.
But I've learned a costly lesson and won't be rooting while in warranty again (and may very well have bought my last Samsung smart phone).
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You should moan about the directive stated in shawtys post and never play along.
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My latest response from the Samsung "care" team yesterday:
" Thank you for contacting Samsung, I am sorry that you feel this way about the product.
*
I appreciate that you are saying that rooting the phone has not caused this issue, however by rooting the phone the warranty has been voided.* As a result, this repair and all future repairs will be chargeable.
*
Please do not hesitate to contact us if we can be of further assistance."
So without spending more cash on trying to pursue my rights I'm stuck. No more rooting for me, and I just hope this bloody phone lasts till the end of my contract without needing any more repairs (May 2014).
*
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sgsboyo said:
My latest response from the Samsung "care" team yesterday:
" Thank you for contacting Samsung, I am sorry that you feel this way about the product.
*
I appreciate that you are saying that rooting the phone has not caused this issue, however by rooting the phone the warranty has been voided.* As a result, this repair and all future repairs will be chargeable.
*
Please do not hesitate to contact us if we can be of further assistance."
So without spending more cash on trying to pursue my rights I'm stuck. No more rooting for me, and I just hope this bloody phone lasts till the end of my contract without needing any more repairs (May 2014).
*
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Thats the be all and end all of the root warranty topic . EU says yes Samsung says no .
As its written into Samsung warranty and part of the repair checking process it has to be a court case .
However unless Samsung is the vendor then its not their problem anyway as the law apply s to the vendor .You pursue the vendor for claims not Samsung who are offering an additional limited warranty on top of your lawful warranty / guarantee sale of goods etc from the vendor .
jje
JJEgan said:
Thats the be all and end all of the root warranty topic . EU says yes Samsung says no .
As its written into Samsung warranty and part of the repair checking process it has to be a court case .
However unless Samsung is the vendor then its not their problem anyway as the law apply s to the vendor .You pursue the vendor for claims not Samsung who are offering an additional limited warranty on top of your lawful warranty / guarantee sale of goods etc from the vendor .
jje
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Yes it's been a costly mistake on my part going direct to Samsung when I just thought it would be quicker. Never again.
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Just realised tonight, since my phone is no longer covered by warranty I'm free to root it and do whatever I want with it. Shame that's kinda lost its appeal. Need new inspiration!
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Hi I never dropped my galaxy s4 but it was on my bed on the blanket and didn't know it was there flipped the blanket and it fell on its corner onto the floor, and the screens pixels were busted it wouldn't display image but everything was fine. had the phone for 2 weeks brother went in and got it replaced and there sending it in for repairs, but what they don't know is that the phone is rooted so warranty is voided? Will they end up calling me back when they get to fixing it and rebooting it... and charge me a fee even though I ahve a brand new galaxy s4?
From what I was told last week when I inquired about my cracks unsuccessfully was that they will send the phone in for repairs and inspect it separately. If they find anything that breaks the terms with AT&T (physical cracks after 2 weeks, or anything else), they have the "right" to charge you the price of a new phone (even though you may get a refurb). Also, it makes their location look bad for taking in a ineligible phone. Heck, the place that referred me to the AT&T warranty location wanted the name of the rep that referred me to them "to keep on record". I took it more as "to school them to do a better job at identifying problems".
In this case, it potentially might, as they can't simply just do a factory reset, repair the phone, and sell it back as a refurb. They would need to go all out to restore everything back to normal.
My opinion, be ready for a $600+ bill, or a call saying, "yeah, we can't cover it anymore". Sucks, but I wouldn't doubt AT&T does that.
alex6speed said:
From what I was told last week when I inquired about my cracks unsuccessfully was that they will send the phone in for repairs and inspect it separately. If they find anything that breaks the terms with AT&T (physical cracks after 2 weeks, or anything else), they have the "right" to charge you the price of a new phone (even though you may get a refurb). Also, it makes their location look bad for taking in a ineligible phone. Heck, the place that referred me to the AT&T warranty location wanted the name of the rep that referred me to them "to keep on record". I took it more as "to school them to do a better job at identifying problems".
In this case, it potentially might, as they can't simply just do a factory reset, repair the phone, and sell it back as a refurb. They would need to go all out to restore everything back to normal.
My opinion, be ready for a $600+ bill, or a call saying, "yeah, we can't cover it anymore". Sucks, but I wouldn't doubt AT&T does that.
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Do you think it will happen to me im from canada and my phone company is bell mobility
unf0cus said:
Do you think it will happen to me im from canada and my phone company is bell mobility
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No idea ... hopefully they're a bit more forgiving.
alex6speed said:
No idea ... hopefully they're a bit more forgiving.
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Hey man I think I got an idea though
what if they call me about it the fee and I just say I never knew this would void the warranty and stuff and I didn't even know about warranty till my family told me, just like bs my way through it, tell them i got a friend to root my phone and stuff.
Then if that doesn't work just try and bargain with them or something, saying can I just pay the repair fee and trade back for my old phone(not rooting this phone yet...) and stuff?
You think any of these idea's will give me a shot
rooting does not void hardware warranty..how many times do we need to go over this.. they need to prove that rooting has anything at all to do with a hardware failure.
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lgkahn said:
rooting does not void hardware warranty..how many times do we need to go over this.. they need to prove that rooting has anything at all to do with a hardware failure.
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Is this true, I mean, I thought just rooting voids warranty because NOT just cause a hardware failure can happen, but because its just modifying the phone in a way you aren't suppose to or something like that. Every time I see something about rooting everyone mentions it voids warranty,
now to my main point on this though, I came across something from bell, and just want to clarify with your guys opinions.
Here's the link http://support.bell.ca/Mobility/Rep...rs_warranty_for_my_Bell_Mobility_device_cover
It says around in the middle that:
The manufacturer's limited warranty does not cover defects or damage caused
improper storage
damage from liquids
unauthorized modification
misuse
neglect
abuse
accidents
alteration
improper installation
abnormal operating conditions
events outside of human control, such as natural disasters, for which no one can be held responsible.
The key word here is caused
Now lets say my phone screen stopped working due to rooting and doing something you can with rooting the phone, warranty is voided.
Now lets say this for what really happened in my situation. My phone is rooted, but the screen is not damaged because of the root, it is damaged because I dropped it -- but they don't know that I just told them it was a defect that the battery screwed up the screen.
So technically I never voided warranty?! Thoughts?
You should be fine. Warranty should not be void from rooting, unless they can prove that rooting your phone caused the damage! US carriers really don't check anyway.
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Okay well I'm restoring my new phone back to how my previous phone was I backed it up using twrp onto my sd card,
so I custom recovered my new phone with twrp, and tried restoring it and it failed, then I remembered that I screwed up my phones lcd density so I installed another stock firmware using odin, then worked from there and installed a custom kernel then just before I damaged the phone I backed it up using twrp onto my sd card previously stated here.
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