So in a week or so my tablet will arrive in The Netherlands and I want to make sure I will receive my $25 credit and the free content. So I already have my Google Wallet linked to my credit card and my billing & shipping address are set to USA by default.
Do you think I will still need to connect to VPN first to a server in USA before signing in to my Google account?
Edit: Nevermind, I found the guide for getting the $25!
http://forum.xda-developers.com/showthread.php?t=1792592
Zoide_ said:
Edit: Nevermind, I found the guide for getting the $25!
http://forum.xda-developers.com/showthread.php?t=1792592
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Click to collapse
In case it helps, I know someone in the UK got the free credit without having to take all those steps, just by ensuring registration, doing a test purchase eg of a free ebook to make sure their credit card details were recognised (apparently the system is very fussy if the details registered are even slightly different from what's on the credit card), and making sure they did all that BEFORE putting their Google Account details in the new Nexus 7.
Improbulus said:
In case it helps, I know someone in the UK got the free credit without having to take all those steps, just by ensuring registration, doing a test purchase eg of a free ebook to make sure their credit card details were recognised (apparently the system is very fussy if the details registered are even slightly different from what's on the credit card), and making sure they did all that BEFORE putting their Google Account details in the new Nexus 7.
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Strange. I've used the same credit card for months, purchasing several apps and games. Still, I didn't get the $25 credit. I'm going to try the VPN method.
There are dozens of threads about this issue, but no-one knows how to solve it. It's time to badger Google about it. Here's how:
Click this link:
http://support.google.com/googleplay/bin/request.py?&policy=apps&contact_type=contact_policy
Select "Payment, purchasing or pricing", then "Other" (do not select "My payment method is grayed out" as it takes you nowhere).
Type your name, then your Google order number if you know what it is. I don't, so I just typed "NA".
Under Issue description I typed the following:
"I can't use my Google Play balance ($25.00) for any order. This option is grayed out and the following error is displayed: "This payment method cannot be used for this purchase. (RBC)". Please advise.
Thanks,
[my name]"
Where did you activate your Nexus 7 and which country do you use it in? It's only possible to use the 25USD in the USA as far as I know. This is how I bypassed it in the UK (Wanted to buy TV shows, Music etc).
1. Download and install Hotspot Shield.
2. Download and install Connectify.
Doing this will;
1. Make your connection think it's a USA connection via a proxy
2. Allow you to forward the USA connection to your Nexus 7 using a personal WIFI Hotspot.
Now my Nexus 7 thinks it is in the USA and this allows me to use Play Music, Play Magazines, Play Movies AND TV (This includes buying it).
Please NOTE this is my second Nexus 7. The first one I used on my primary email and received the £15 then I tried this with my second. I used a new gmail address and to my surprise it works flawlessly. That is untill I run out of Credit. I've now added both emails to my Nexus(es?) and can access all the Apps and Games from my UK account and everything else from my US account. My only gripe is all the prices are in USD and have to buy apps and games on my other device to stop it from realising I'm not in the USA.
I'm getting this error
TheChaoticLlama said:
Where did you activate your Nexus 7 and which country do you use it in? It's only possible to use the 25USD in the USA as far as I know.
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To the best of my knowledge I used a US-based VPN throughout the process. Maybe I missed something.
Bamboo_flute said:
I'm getting this error
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Then please report it to Google. The more support tickets they get about this issue, the less likely they are to ignore it.
Google's reply but helpless
I get the replay from Google for same subject but it is not helpful at all. Can anyone work out ?
The contents of Google reply as below:
I appreciate you writing in with your question. I understand you are trying to use your $25 credit, but the option is grayed out. I know how frustrating this can be, especially when you would like to use it. Below I have provided the info needed to help you with this issue. And some explanation on the credit itself.
Your Google Play $25 credit is our gift to you when you have, or add, a valid form of payment to your Google Wallet account.
Your Google Play credit is ready to use right away. Just open the Google Play Store app on your Nexus 7 or visit play.google.com and start shopping, and remember to select “Google Play balance” when you’re checking out. If you have credit remaining, you can use it on your next Google Play purchase.
Your Google Play credit can only be used on Google Play. You can shop on the web at play.google.com or on the Google Play Store app on your phone.
*Note that the $25 credit may not be used to buy a subscription or in the Devices section of play.google.com toward the purchase of a Nexus device or on any device accessories.
Google Play credit can not be combined with other payment methods and is not redeemable for cash. For full terms and conditions, please visit: http://play.google.com/intl/en_us/about/offer-terms.html
If I can assist you further or if you have any concerns, please let me know.
Regards,
Coty
The Google Play Support Team
oren_b said:
There are dozens of threads about this issue, but no-one knows how to solve it. It's time to badger Google about it. Here's how:
Click this link:
http://support.google.com/googleplay/bin/request.py?&policy=apps&contact_type=contact_policy
Select "Payment, purchasing or pricing", then "Other" (do not select "My payment method is grayed out" as it takes you nowhere).
Type your name, then your Google order number if you know what it is. I don't, so I just typed "NA".
Under Issue description I typed the following:
"I can't use my Google Play balance ($25.00) for any order. This option is grayed out and the following error is displayed: "This payment method cannot be used for this purchase. (RBC)". Please advise.
Thanks,
[my name]"
Click to expand...
Click to collapse
I think they're deliberately being useless. It's more cost-effective for Google to keep the $25 (multiplied by the number of users) than to actually provide this sum to customers.
I have written to Google and have received 4 replies from the CS person who kept copy pasting information from the FAQs. None of their copy-pasted information had anything to do with what I was telling them. >_> I'm so frustrated... Not so much that I can't access the remaining balance I have but rather that I can't change my home address...
I travel in and out of the US a couple times a year. ATM, I have a US payment method and address, I'm in the US using a T-Mobile SIM. I can't access country-restricted apps, such as Pandora and Hulu. According to MarketHelper (or whatever it was called) I am T-Mobile US. I've called contacted Google, and they've refused support since I'm running a custom ROM (CM nightlies). Hence two questions:
Any ideas about the market issues?
How can I revert to stock and be able to come back to CM easily? I can't make a nandroid because I have 10GB of Google Music.
adriangb said:
I travel in and out of the US a couple times a year. ATM, I have a US payment method and address, I'm in the US using a T-Mobile SIM. I can't access country-restricted apps, such as Pandora and Hulu. According to MarketHelper (or whatever it was called) I am T-Mobile US. I've called contacted Google, and they've refused support since I'm running a custom ROM (CM nightlies). Hence two questions:
Any ideas about the market issues?
How can I revert to stock and be able to come back to CM easily? I can't make a nandroid because I have 10GB of Google Music.
Click to expand...
Click to collapse
try clearing the data for the market app, then reopen it and log in.
Google had me do that, and also the data for Google Play services. By logging back in, do you mean delete my Google account from sync settings and re-add it?
Sent from my Nexus 4 using Tapatalk 2
adriangb said:
Google hagt do that, and also the data for Google Play services. By logging back in, do you mean delete my Google account from sync settings and re-add it?
Sent from my Nexus 4 using Tapatalk 2
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no. when you open the play store after deleting data, it asks you to accept terms of use. i meant that.
Yes, that I did
Sent from my Nexus 4 using Tapatalk 2
Google uses a combination of the country your email address was reg in, as well as a few other things to determine what country store your app uses.
That's unfortunate, but how can I force it to reset? I don't even remember what country my email was registered in, but I'm sure in the US now and have been for the last year. I can confirm it's account related because I logged into another account and it works fine.
adriangb said:
That's unfortunate, but how can I force it to reset? I don't even remember what country my email was registered in, but I'm sure in the US now and have been for the last year. I can confirm it's account related because I logged into another account and it works fine.
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Click to collapse
Only way is to contact google about it and tell the what is going on. They maybe be able to help you but dont hold out to hope.
Yes, they're support is pure garbage. I've been in contact with them but they're really no help.
Try going to Google Play My Account > Settings and confirm the carrier and device is correct. Next, try to install Pandora to the device. If it wont, it tell you why.
As I said previously is T Mobile US and I can't install Pandora. It seems to be an account issue because with a different account on my phone or on the website I can install Pandora
Sent from my Nexus 4 using Tapatalk 2
adriangb said:
As I said previously is T Mobile US and I can't install Pandora. It seems to be an account issue because with a different account on my phone or on the website I can install Pandora
Sent from my Nexus 4 using Tapatalk 2
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Try installing it from the web site with the same account that does not work on your phone. I may hint as to why it won't install.
When I had my Nexus S in Paris on SFR SIM, I was able to install SFR apps, but not update some US restricted ones, so I believe the market is tied to the SIM card, regardless of where the Google account was created. Other services, like Google Voice would depend on where the account was created (US only).
SIM, payment method, addresses are all US now.
I can't install even from the web (using my account).
With a different account I can install from my phone or web.
From the website it says: "This item cannot be installed in your device's country"
adriangb said:
As I said previously is T Mobile US and I can't install Pandora. It seems to be an account issue because with a different account on my phone or on the website I can install Pandora
Sent from my Nexus 4 using Tapatalk 2
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adriangb said:
From the website it says: "This item cannot be installed in your device's country"
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OK, your account still thinks you have a NON US SIM card. Power off, remove the SIM, power on and connect to WiFi. Check the web and see if the carrier clears itself. If you have market enabler installed, remove it, or try a different US carrier.
This is a bit of a stretch, but could you make a new gmail in the U.S and just use that one for the market?
Sent from my Nexus 4 using xda premium
AlexWekell said:
This is a bit of a stretch, but could you make a new gmail in the U.S and just use that one for the market?
Sent from my Nexus 4 using xda premium
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Click to collapse
I can confirm this works, I logged in from my work gmail and it works just fine. It seems like it would be a radical step to switch my Gmail account though. Theres gotta be a better way.
I called again, and this time they had me do something similar but slightly different (and ridiculous if you as me). I went to a paid app that WAS available to me (I randomly chose Minecraft) and I clicked buy (it was showing the wrong currency but I clicked anyhow) and then accepted the permissions, leading me to the next screen, which is a confirmation screen, in which the app will be purchased if you hit buy again but you don't, and you hit back and go back to the app. At this point you exit the Play Store and then (without force stopping it) you clear its data. You open it again, accept the terms and voilá! At least in my case this solved it, for some reason...
I must add that I removed foreign credit cards from google wallet (which according to previous conversations with them should have been a non-issue unless it was selected as default, which it never was), that I had on file but haven't used lately, so maybe that was related and that + a wipe of play store data was needed, I guess I'll never know now...
Hello,
I'm asking this from the people who have previously purchased devices from Google Play.
We know that Google Pllay devices are not available everywhere. When I use a US VPN I'm able to see the devices, all other times it says 'Devices are not available' in your country'.
So, my question is do I need to change my cards billing address, to US or the billing address of my home country works fine? It would be life saving if someone could guide me through this
P.S: I regularly buys apps from Google play and purchase other stuff using Google Wallet.
Billing and shipping adress put it as your forwarder's
beerope said:
Billing and shipping adress put it as your forwarder's
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Hey, thanks for replying. Did you purchase it this way? I'm worried that changing the billing address(we are changing country) might put a red flag on google wallet and I've used the same card on counless times on google wallet before.
Does anyone know a simple way to get onto the google store site from overseas? I've tried using Hola but no luck, and it seems to have changed as I definitely could get onto it a few weeks ago. I've seen the credit card stuff online but that seems rather laborious.
Failing that, I've subscribed to the nexus updates on google - will that tell me when its back in stock in the US?
I'm in CA in late Nov and want to get a 6P but avoid paying UK prices! The other option is through the Huawei store, but I'd prefer google's after service.
Cheers
Use a VPN service to create a new Google account, then you could access the store with that account.
But Google might not accept your credit card, even if it's international. They want it to be American..