Would you return - Nexus 7 Q&A, Help & Troubleshooting

I have a Nexus 7 that exhibits screen creaking only when the left side is squeezed firmly. It does not exhibit this behavior during normal use. My question is would you return it for a new unit or would you keep it. Other than that the unit is perfect. My concern is that the unit may get worse over time.
Sent from my Nexus 7 using Tapatalk 2

Just keep it for now. You have a 1 year warranty, so if anything goes wrong, you can package it up, and google will replace it.

From what I've read in reveiws that is the only imperfection in the build quality.
Sent from my Photon 4G via Tapatalk 2

If something major comes up, i'll exchange but i love this thing too much to return it for a refund.

How often do you decide to 'squeeze it firmly'?

Jordanooo said:
How often do you decide to 'squeeze it firmly'?[/QUOTE
It happened when I was putting it in a case.
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Related

Who isn't going to RMA due to screen raise?

Who isn't going to send their nexus 7 in for exchange / repair ? I would probably have never noticed the screen issue if I wasnt reading the defect threads. I bet if you look hard enough you can find something wrong with anything. Right now the only issue is a slight raise on the left side on mine. There is no light bleed and no dead pixels or ghosting. I feel if I sent mine in and waited for however long it takes I'll get one back where the screen raise is fine and have a new issue like light bleed and dead pixels...
Thoughts?
Sent from my Galaxy Nexus using my mind.
x4sper said:
Thoughts?
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Have you checked your screws?
http://forum.xda-developers.com/showthread.php?t=1781237
Yes many have concluded it as a temporary fix
Sent from my Galaxy Nexus using my mind.
Lol how do people find this stuff mines is barely raised on the left side not bad enough for me to take apart and tighten the screws.
I'm not doing an exchange I love this thing and not ready to part.
Sent from my Nexus 7 using Tapatalk 2
I checked my screws and found that they were loose and tightened them up, screen still barely sits above but solved the creak. I have 3 more weeks to tinker with it, my Gamestop said i can return it once the next batch comes in but if this fixed it i won't exchange it.
Yeah I'm not planning on returning it either. I have seen some videos that have a MAJOR raise on the screen. Mine is just a little bit and can easily be pushed back down if I want to. Other than that the tablet is perfect and I don't want to send it back and maybe get one with more dead pixels (only noticed one but et normal viewing distance I can't see its there) or ghosting or something else.
I do recommend you keep an eye on it and make sure not doesn't get any worse. I doubt it will, however I will be exchanging it if it does.
Sent from my Nexus 7
I think everyone's expectations for a $200 dollar tablet are too high.
I am perfectly happy with mine. I have a little screen raise, but haven't noticed any creaks. I will use it until something significantly better comes out, then i'll spend another 200 to upgrade it.
Phones with comparable specs (albeit a smaller screen) are in the ~$400 range (gnex).
Mine was fine for the first 5 days, but has now started to lift. It sounds like double-sided tape coming unstuck. It's only raised about 0.5mm above the frame on the left hand side though, so I don't intend to return it unless it gets a lot worse, or it begins to affect other things (e.g. dust getting in, or digitiser playing up).
May yet return mine for ghosting, though doing a full discharge of the battery MAY have cured that issue (fingers crossed).
Why can't I get through Googles own support site to do a rma on my Google device? Wtf
Because everyone and there mother has flooded them for RMAs :/
Sent from my Galaxy Nexus using my mind.
Im thinking about sending my nexus 7 because of a yellowish tint on one of the corners when viewing pure black. But I am afraid of getting one with worse issues like the raised bezel or dead pixels.
Sent from my HTC Sensation using xda premium
If I only had the slight screen rise I would probably keep it, but I have a creak on the right that is loud and driving me nuts. Sadly, everything else seems perfect - hopefully my next one will be truly flawless...
I'm not. My Nexus 7 looks very well made, and in perfect shape. I've had it for 24 hours.
Is their support 24 hours? I've been busy and finally called. I've been on hold for about 10 minutes and it seems like they're open...
Yea I wasn't going to originally but after the screwdriver fix did nothing, and its basically like a creaky teeter totter on the left and right sides, I decided I should probably RMA. I love the tablet tho. I've used it A LOT since it arrived. It's amazing.
I have a very slight screen raise issue and I have requested to get a replacement, and depending on the condition of the replacement I'll either keep the new 1 or keep the old 1.
AaronDC19 said:
I have a very slight screen raise issue and I have requested to get a replacement, and depending on the condition of the replacement I'll either keep the new 1 or keep the old 1.
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You can do that? I just figured Google would force you to ship the first one back, even if the second one was worse...
Keeping mine, no reason to return for such a silly non issue. Doesn't effect the use of the tablet at all.
Sent from my Nexus 7 using Tapatalk 2
x4sper said:
Who isn't going to send their nexus 7 in for exchange / repair ? I would probably have never noticed the screen issue if I wasnt reading the defect threads. I bet if you look hard enough you can find something wrong with anything. Right now the only issue is a slight raise on the left side on mine. There is no light bleed and no dead pixels or ghosting. I feel if I sent mine in and waited for however long it takes I'll get one back where the screen raise is fine and have a new issue like light bleed and dead pixels...
Thoughts?
Sent from my Galaxy Nexus using my mind.
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Me, because both of my Nexus 7s are free of this, or any defects.
Same here. My left side of the screen sticks up a tiny bit, I'm waiting for a replacement but if the next one is worse ill just keep this one and try the washer fix or live with it. I still think it's a great tablet, especially for the price. I'll take this over an ipad costing hundreds more any day.
Sent from my Nexus 7 using xda app-developers app

Is this what everyone complains about?

Just got my nexus 7 in today. It seems fine, although, I noticed that con the cleft side of the screen, it seems to be slightly raised in the middle. The corners attached fine. Are people sending out back for this? It doesn't seem like an issue, just an annoyance
Sent from my Nexus 7 using Tapatalk 2
Sounds like it. Seems like it's always on the left side for some reason. It's lifts up over the bezel and you can push down on it and it lifts again later. That is how mine is... or was hopefully.
I heated it up with a game, then put a couple clamps on it, left it over night turned off, and today it has stayed down so far. Hope the adhesive that is suppose to hold the glass down sticks now.
I had a previous one though that was slightly different, it was raised on the left side, but I couldn't push it down. Seemed like a screw was tightened too far or something. I sent that one back.
Either deal with it or get a refund if it really bothers you. You can also try number of fixes that are posted on these forums. They pretty much all have this issue to some degree.
Sent from my Galaxy Nexus using xda premium
Yes this is it, but the real problem is if it makes a noise when you push on it. THATS the annoying part.
Mine doesn't make any noise, although it definitely is a tiny bit squishy and if you try and push hard on it, it does act a little like an LCD monitor. I just didn't care enough to try and return it, as I would have never noticed it if everyone hadn't had their panties up in a wad as much as they did. I figure the worst that happens is that it gets worse over the next year and I end up having to spend a whole $200 more on a newer model.
I agree. I can't imagine this truly hurting the experience. Oh well. Not a big deal as long as it works well
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Are you guys serious? If I buy a product, it better not have defects. Why would anyone settle for bad quality? Products these days should not have any issues with the technology we have.
This doesn't make sense to me.
Mine is arriving next week and I hope everything is perfect.
Sent from my Galaxy Nexus using xda app-developers app
I agree, if it was a true issue I would get a new one. In my case, it is only raised in the middle, and not that noticeable. Everything else is fine. You can fix that too
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Besides it shouldn't affect performance. I hope
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When I got my second one from the play store, it looked like the middle of the left side was raised. I thought I pushed it down but it never came back up.
I keep looking at it and touching it but nothing. I don't know if I imagined it or maybe bad lighting.
Just install a TPU case where the lip overhangs the screen. Problem solved. Out of sight out of mind. I'm enjoying my N7.
If its a problem 6 months later then I'll call and exchange it. Big whoop.
Sent from my Nexus 7 using xda premium
L3af said:
Are you guys serious? If I buy a product, it better not have defects. Why would anyone settle for bad quality? Products these days should not have any issues with the technology we have.
This doesn't make sense to me.
Mine is arriving next week and I hope everything is perfect.
Sent from my Galaxy Nexus using xda app-developers app
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Doesn't affect my daily use so why should I care. I purchased a two year warranty through square trade should anything go wrong. I shouldn't expect defects but if it truly isn't hurting anything, then meh.
Sent from my Nexus 7 using Tapatalk 2
nyijedi said:
They pretty much all have this issue to some degree.
Sent from my Galaxy Nexus using xda premium
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I don't think that they all have this issue, only a select few. I have been lucky enough to get 4 Nexus 7's and no issues. I have seen the issue posted on the site several times though, and the fixes seem pretty easy. There are some youtube videos on fixing it too. Good luck fixing it mate, would take advantage of the warranty if I were you.
Thank you! I can't understand why anyone would send it in for something like that
Sent from my Nexus 7 using Tapatalk 2
I can't understand how people can keep a touch device with a raised squishy screen myself.
ncvikingx97 said:
Thank you! I can't understand why anyone would send it in for something like that
Sent from my Nexus 7 using Tapatalk 2
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You can't understand how when someone holds their tablet by the left bezel and it creaks like a floor board, they'd like to return it? That perhaps when using the tablet as a book they don't want to be distracted by clicking noises?
Sent from my Nexus 7 using Tapatalk 2
Heat it, fix it!
eus107709 said:
You can't understand how when someone holds their tablet by the left bezel and it creaks like a floor board, they'd like to return it? That perhaps when using the tablet as a book they don't want to be distracted by clicking noises?
Sent from my Nexus 7 using Tapatalk 2
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I am not talking about a problem to that extreme, I am talking about, a very slight raise in the middle, with no squeak. The only thing that I can think of that could be bothersome about that is that when you push hard on the bezel, a little bit of the left screen ripples
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I have exact the same problem as described. They most annoying part is they "cracking" sound it does when tapping on the left side. I curious whether the touchscreen responsivness issue is somehow related to this problem.
Btw I thought it might be related to the processor since its also on the left side, maybe the heat causes the glue to detach ... if you know what I mean.
Zilol said:
I have exact the same problem as described. They most annoying part is they "cracking" sound it does when tapping on the left side. I curious whether the touchscreen responsivness issue is somehow related to this problem.
Btw I thought it might be related to the processor since its also on the left side, maybe the heat causes the glue to detach ... if you know what I mean.
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Maybe. Yeah, I can see that being annoying
Sent from my Nexus 7 using Tapatalk 2
Just discovered a stuck pixel. Dang

[Q] How many times have you exchanged your Nexus 7 with a new one due to defects ?

There were many complaints about the build quality of the Nexus 7. There still are. Looking at the threads in the Nexus section one would have to conclude that many new devices were returned in the 15 days (or other 'no questions asked') return periods retailers as well as Google Play store have. I'm curious about the statistics of this phenomenon, and how much of a failure, or not, was this device for it's manufacturer, ASUS, from this point of view.
[EDIT] ERRATA : At the fifth question, I wrote 'five' instead of 'fifth'. I'm sorry, English is not my native language.
actually, got my 4th and it has screen lifting also, but somehow I rly want to enjoy this one so I give a chance to it
Sent from my HTC Desire using xda app-developers app
Asus build quality sucks. I have a tf300 and i had to return four, the fifth having light bleeds but i was done with the best buy people thinking i was up to something haha
Sent from my VS840 4G using xda premium
I returned it twice. The second return being for a full refund. I don't plan on buying one again, very disappointed with the build quality.
Returned twice.. first one was for the mysterious screen shatter, and the second one just died after 1 day of use. Third one has been working like a charm.
Sent from my Nexus 7 using xda premium
Still on my first one. My ASUS TF101 is OK except for the dock battery which died...
My dad has a Nexus 7 and has had no issues. I think that Samsung tablets are better built but lack the marketing power. I have heard lots about the N7 issues but I think it may be blown out of proportion. Whenever a problem is found in any device forums fill up with complaints.
Sent from my Nexus 7 using xda app-developers app
Zero, my thought is that a lot of people just charged one and then returned it to see what all the buzz was about. When I bought mine I really needed a new device. My 3 year old laptop was starting to fall apart. I basically wanted an internet device and if the N7 did not do what I needed I was going to return it and buy a netbook. I have a C60 machine and never had any problems.
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RichardLSX said:
I returned it twice. The second return being for a full refund. I don't plan on buying one again, very disappointed with the build quality.
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Sorry, forgot to add that my Nexus 7s had the following common problems; Screen lift, Random Reboots, Blown speakers (noticeable popping sound) and I had to reboot sometimes when I'd have no sound at all. I had both a C60 and C80.
I'm on my 7th!
1. Light bleed all round edge. (C60)
2. Raised screen & dead pixels approx. 15 were dead. (C60)
3. Faulty speakers. (C70)
4. Faulty USB connector. (C70)
5. Faulty touch screen. (C70)
6. Faulty Gyro sensor (C80)
7. Raised screen but after a DIY repair was happy with the result. (C90)
Sent from my Nexus 7 using xda app-developers app
Please don't forget to give your vote in the poll if you fall into one of the above categories.
15 dead pixels ... that's 15 more than my tolerance level will allow, but, most importantly, a lot more than the ISO values used to classify an LCD panel as defective or not : http://en.wikipedia.org/wiki/ISO_9241#ISO-9241-302.2C_303.2C_305.2C_307:2008_pixel_defects.
First one worked a treat
IAmNice said:
I can hear it cracking a little. It happens once or twice a day and could this damage my device?
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Its a common defect with the design, the cracking noise you can hear is probably just the adhesive. Wouldn't think it could come to any harm.
Sent from my Nexus 7 using xda app-developers app

Unlucky or poor QC?

About to return my 4th Nexus 7.
1 - Screen bleed (C60)
2 - Screen lift (C70)
3 - Died/stopped charging (C80)
4 - Screen flicker at low brightness (C90)
Do ASUS do any QC before sending these things out? I love the device (number 3 was great for 6 weeks until it died) but concerned about whether the replacement will break. Are others having similar problems or am I just really unlucky? Getting tempted to cut my losses and get a refund.
charco83 said:
Do ASUS do any QC before sending these things out?
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Sample testing, probably. They'll pull a device every x number of devices produced and run it through some tests.
It does seem like Asus is letting the QC be done by the end user after the device has left the factory.
charco83 said:
About to return my 4th Nexus 7.
1 - Screen bleed (C60)
2 - Screen lift (C70)
3 - Died/stopped charging (C80)
4 - Screen flicker at low brightness (C90)
Do ASUS do any QC before sending these things out? I love the device (number 3 was great for 6 weeks until it died) but concerned about whether the replacement will break. Are others having similar problems or am I just really unlucky? Getting tempted to cut my losses and get a refund.
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You are very unlucky based on my n=3 sample of Nexus 7 owners
None of us have any such problems :fingers-crossed:
Unlucky. I ordered two, and both are perfect. But sometimes you get unlucky. I had three bad blackberries in a row once, and BB were not known for bad QC. Just luck of the draw.
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charco83 said:
About to return my 4th Nexus 7.
4 - Screen flicker at low brightness (C90)
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They all do this in the right conditions....
I have two with no problems. C60 and c80
Sent from my Nexus 7 using Tapatalk 2
Unlucky is my guess. I have a C8O and perfect out of the box. Perhaps get a refund and go to another retailer to try to break the bad luck.
Sent from my Nexus 7 using xda app-developers app
Keep number 4 and put tape over the WiFi GND to fix the flicker. Doesn't impact WiFi signal in any noticeable way.
Sent from my Galaxy Nexus using xda premium
I think they all have the low backlight flicker issue however if you disable Prism it stops. This means it's software not hardware and could be addressed by Google someday.
Or document your string of bad luck on devices and work your way into a free upgrade to a 32gb n7. Win!
Sent from my Nexus 7 using xda app-developers app
Thanks for the responses. I returned it today. None of the previous ones had that flicker that the last one had. It was REALLY noticeable.
If the 32gb one comes out next week I'll give it a shot. :good:
charco83 said:
Thanks for the responses. I returned it today. None of the previous ones had that flicker that the last one had. It was REALLY noticeable.
If the 32gb one comes out next week I'll give it a shot. :good:
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If you do you'll kick yourself when the 3G version is released.
Wait a while
Sent from my sodastream
The 32 is legit. Some lucky souls were able to buy them from Staples today. Some proof of purchase is in the rumor thread and there is another going around. Also threads with proof on Android Central.
Sent from my Nexus 7 using xda app-developers app

The nexus 4 has the worst build quality I've ever seen

I don't care what anyone says. The nexus 4 is a really cheaply made device. But what can you expect from a device with good specs at that pricepoint? Answer: a lot more than what I got, that's for sure. Anyways I have a huge list of defects on mine, so I hope I can cover all of them here
Screen banding: greys look quite poor and inconsistent, almost like the ribbon cable is damaged. Similar to this issue is that after turning the device off for a few minutes then turning it back on the sides of the screen, especially the right side, look way brighter than they should. Almost like backlight bleed, which I have as well
creaking: An issue mostly for the nexus 7 that somehow arrived on my nexus 4 as well. My nexus 4 for the longest time creaked like you wouldn't believe. You know when you pick up an old SNES controller and twist it a bit and it creaks? Yeah, like that, except it was every time I touched near the power button. I tried to fix it, but I only caused 2 other areas to creak and only partially fixed the first one
multi touch issues: Another issue thought to be exclusive to the nexus 7 but was transferred over to my 4. I first noticed it when I was fooling around with an ocarina app on my phone and I couldn't cover all the holes, so I downloaded a multitouch app and noticed a problem. When I have 4 fingers touching the screen, one of a few things happens. It either only registers 2 or 3 touches, or if I move my finger it will move the finger that I have parallel to it the opposite direction that I moved my finger. And if I have them all in a line it just goes f*cking nuts, sometimes having one finger, sometimes having 4 but not in a straight line, sometimes 2, etc. It was even worse than my nexus 7.
I could go on and on about how there's a dead pixel somewhere on the screen, or how there's sometimes a green spot in the middle of my camera, but let's stop there. You may be wondering why I haven't returned it yet. Well that's because the glass on the back completely shattered, like spiderwebs everywhere. But I didn't drop it, nor did I put the hot phone on a cold table, in fact, I just squeezed the side a bit. I took off the cover to fix the creaking issue, since I figured out how to fix it, and I wasn't pushing that hard, I've put far more stress on it just from taking it off, and I hear a loud "pop" and my hand is covered in glass, and there's really bad crackage on the back. I also put a tiny crack in it earlier from letting it slide off of my pants TWO INCHES OFF THE GROUND. *heavy breathing* I've never had such poor experiences with devices in my entire life. It's even worse than my experience with my nexus 7, which had similar issues, like the creaking, and the backlight bleeding, and the multitouch issues, and my nexus 7 had at least 40 stuck pixels on it that weren't fixed when I got a new screen. I don't think I'm ever going to buy a Nexus product ever again. I don't care if it's stock android, or if the performance is good, or if it's easy to root, or whatever. What's the most important part of a device? Being able to f*cking use it. And I can't use any of the devices I've owned because they've all been defective! My galaxy nexus had HUGE scratches on it just from it being in my bag, and stopped charging even after replacing the USB port, my first nexus 7's battery didn't work, my second nexus 7's screen had at least 40 stuck pixels, the oleophobic layer started to come off and it creaked a bit, and after getting it RMA'ed most of the pixels were still there and it creaked like a SOAB, and my nexus 4, I've already explained in depth. So now whenever I hear "oh, the nexus 4's build quality is comparable to the iPhone 5" or "the nexus 7 is soo much better built than samsung tablets" I just chuckle and say "yeah, I believe you"
What do you expect it sells for 299$only
sent from my UNLOCKED gt-s5360 using the XDA app
Sounds like more of an issue of how you take care of your devices rather than the device itself.
I have every device you listed and they look brand new while never using a case.
Sent from my Nexus 10 using xda premium
Why is this in the Q/A section? And who cares?
Sent from my AXI0M powered AK Kernel fueled monster NEXUS 4
I took superb care of it, the vast majority of issues I have with it were there when I got it, and sorry put it in the wrong thread.
My phone is in really good condition. I bought it on launch date and I have not had a replacement get. I really don't know what you are talking about.
Sent from my Nexus 4 using Tapatalk 2
Well that was a poorly-formatted paragraph, and after sifting through it for your complaints, I can tell you that half of those issues can be "fixed" with kernel adjustments. I put 'fixed' in quotation marks because they aren't really fixes, more like tweaks.
As for the rest of your complaints, it seems like you don't take very good care of your phone. My Nexus 4 is in mint condition and I don't use a case or screen protector. If it's not in my hand, it's in my pocket. I don't set it on tables or anywhere, really. Treat that phone like the high-end piece of electronics that it is instead of the way you treat your car keys.
Also: prepare for this thread to be closed.
Idk man it sounds a lot like ur just complaining .. I've had a lot of devices so little stuff doesn't get me anymore but you could've gotten unlucky too but honestly I've had my phone since November and I just haven't tried to hear it creak . .I'm sure it does but I could care less you might have OCD though if ur noticing all that small stuff you might wanna get that checked out.
And the other stuff sounds like u did it ur self cause that first crack is always the hardest after that ur screens pretty much shattered honestly
Sent from my Nexus 4 using xda app-developers app
I don't have any issues with build quality mime is great!! Flash a kernel to make the colors great!! If you don't really can't what people tell you about the build quality what post this when you know people are going to reply.
Sent from my Nexus 4 using xda premium
You're judging the build quality of a device sold globally based solely on one defective unit that you happened to receive? That's simply not logical. I for one have a device with no issues and I consistently throw my phone onto my bed (easy 2-3 feet down) and absolutely nothing has happened to it. I can get a creak but only if I press the back of the phone with amounts of force that would never come up in a normal usage scenario. You're hugely exaggerating here, and while I understand your frustration there's really no point complaining about bad luck.
You don't care what anyone says and nobody cares what you say. Let's call it even and move on.
Sent from my Nexus 4 using Tapatalk 4 Beta
Well I'm glad to know that other people are having better luck. And I already said I take superb care of it. I don't throw it around, or whatever. I treat it really well. I'm just really frustrated that I always have such bad luck with things like this. I'm just gonna remove this thread as it's not doing anything productive, nor is it necessarily an accurate opinion.
TheCIScommander said:
, nor is it necessarily an accurate opinion.
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:thumbup:
Sent from my Nexus 4 using xda app-developers app
Yeah I apologize this thread really shouldn't exist. I just got a bit angry and didn't know where else to put my anger into. The nexus 4 is really a fantastic device, just not MY nexus 4. Besides I'm getting a new back which will fix the creaking issue and cracked back issue which are the two issues that bother me the most. The rest of the issues are fairly minor (except maybe multi touch, but who knows, that could be the back as well, maybe it's a software bug) and I can live with them. I've already calibrated the display so the banding and bleeding issues are a bit less pronounced.
I tested this multitouch thing:
I can place all my 10 fingers on the screen and it will recognize them. But put 4 on it and place them in a line: every "touch" will be gone ..now move one finger (while 4 are on the screen): 1 finger is recognized.
Yes, very strange.
I too have slight creaks on the screws and a bit on the power button. And a lot of small scratches on the back since it just lays on the glass :/
How often does someone need to use their screen like a retard unless u have no fingers
I really shouldn't be complaining too much because it could be much worse. And it only cost 350 dollars.
I don't care what op says. My n4 is the best phone I ever had. And mine build quality is iphone like. I had to rma my first one due to some problem. But rma process is too easy smooth and fast not like iphone.
Sent from my Nexus 4 using xda app-developers app
mymeatb18 said:
How often does someone need to use their screen like a retard unless u have no fingers
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hahah yeah i mean i at most use 2 fingers on my screen at any given time, rarely do i use 3 fingers
TheCIScommander said:
I'm just gonna remove this thread as it's not doing anything productive, nor is it necessarily an accurate opinion.
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Click to collapse
At least you realised and admitted this rather than doing what some people do and arguing fruitlessly. If you want this thread to be deleted or closed report the OP for 'maintenance' and ask for it to be closed, or PM a mod.

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