Sim unlock problem - sim error - Optimus 7 General

Hi
I have a locked orange 900 and bought a unlock code
when I place in my replacement sim it asks for a PUK
I have tried the sims PUK, orange PUK - sim error
No code works
I have an unlock code to put in but cannot get to the unlock code stage
asked orange, shops etc no luck
what next to try?

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