Sprint is giving out early upgrades (or as they call it "Resetting Upgrade Eligibility") for a price. They've done this for me when the Evo 3D came out, at no charge. But somewhere between now and then they started charging for it. Anyways, I went on chat last week to ask; I played dumb saying, "My friend said [...]", and the guy checked and said "No" because I had more than one year. So I called up yesterday, which happened to be a few days less than a year of my contract left, and the guy checked and said "Yes, I can do that for $45".
How it works is: You wait until you have less than a year left on your contract, at least a day or two, then you call up or chat with Sprint online asking them how much it would cost to upgrade early. They give you a price based on how much you have left. If you decide to pay it (it shows up on your bill), they give you an upgrade on your account, which you can use to get any phone you want, including the EVO 4G LTE or Galaxy Nexus.
The catch: When you actually go to upgrade, they'll be adding another year to your contract. Yes, 1 year. Why? Because even though you're signing a 24 month contract, a contract term cannot exceed more than 2 years. So for me, instead of my contract ending May 2013, if I choose to do this it will end May 2014 when I go and buy my EVO 4G LTE. I've done it before and I double-checked just now with Sprint. If you take the offer, you can sit on the upgrade for as long as you want, and your contract will not be touched until you go to upgrade.
****THIS IS NOT THE SAME AS ETF; YOU'RE NOT BUYING OUT YOUR CONTRACT.****
Just thought you guys should know. It's not a bad trade at all if you plan on sticking with Sprint anyways! I've heard good things about the EVO 4G LTE and it actually supposedly gets better service than any other Sprint phone out there (data speed wise).
OH! And always always ALWAYS tell them to note your account about it in case you don't want to do it right away. You don't want one rep saying something, and then next time you check they don't know what you're talking about.
Brian H.: A short survey follows this chat. Will you be able to respond yes to the question "Was your issue resolved on this chat session?" The results help Sprint measure my performance.
Customer: Alright. Actually I do have one question if you don't mind
Brian H.: I will be more than happy to answer your question.
Customer: My friend told me that Sprint may give customers an early upgrade if they agree to add another year to their contract. Is that something that's possible on my line (1***) ?
Brian H.: I can check on this for you. One moment please.
Customer: Ok. Because I bought this Galaxy Nexus off contract, but I'm really interested in the Evo 4G LTE.
Brian H.: According to your account I do show that you qualify for a $45 buy up offer to have you upgrade reset.
Customer: for the 1*** line?
Brian H.: Yes that is correct.
Customer: And if I decide to do that, how would I pay? In store? Through my bill?
Brian H.: It would be billed to you and the amount would be $45.
Customer: That's awesome. Would you mind noting my account about that please? You really brightened up my day because I've been really interested in this phone.
Brian H.: I have already have it noted on your account. Would you like me to apply this offer for you now?
Customer: Not right now. I want to wait until the phone comes out before I decide to buy it
Customer: But I really appreciate you helping me out
Brian H.: It was my pleasure.Is there anything else I can assist you with?
Customer: Nope, that's it. Have an awesome day
Click to expand...
Click to collapse
Product F(RED) said:
Sprint is giving out early upgrades (or as they call it "Resetting Upgrade Eligibility") for a price. They've done this for me when the Evo 3D came out, at no charge. But somewhere between now and then they started charging for it. Anyways, I went on chat last week to ask; I played dumb saying, "My friend said [...]", and the guy checked and said "No" because I had more than one year. So I called up yesterday, which happened to be a few days less than a year of my contract left, and the guy checked and said "Yes, I can do that for $45".
How it works is: You wait until you have less than a year left on your contract, at least a day or two, then you call up or chat with Sprint online asking them how much it would cost to upgrade early. They give you a price based on how much you have left. If you decide to pay it (it shows up on your bill), they give you an upgrade on your account, which you can use to get any phone you want, including the EVO 4G LTE or Galaxy Nexus.
The catch: When you actually go to upgrade, they'll be adding another year to your contract. Yes, 1 year. Why? Because even though you're signing a 24 month contract, a contract term cannot exceed more than 2 years. So for me, instead of my contract ending May 2013, if I choose to do this it will end May 2014 when I go and buy my EVO 4G LTE. I've done it before and I double-checked just now with Sprint. If you take the offer, you can sit on the upgrade for as long as you want, and your contract will not be touched until you go to upgrade.
****THIS IS NOT THE SAME AS ETF; YOU'RE NOT BUYING OUT YOUR CONTRACT.****
Just thought you guys should know. It's not a bad trade at all if you plan on sticking with Sprint anyways! I've heard good things about the EVO 4G LTE and it actually supposedly gets better service than any other Sprint phone out there (data speed wise).
OH! And always always ALWAYS tell them to note your account about it in case you don't want to do it right away. You don't want one rep saying something, and then next time you check they don't know what you're talking about.
Click to expand...
Click to collapse
Tried this just now and they would not do it. I only have 61 days left on my contract and want to charge me $175 for an early upgrade.
That sucks. But to be fair, that was a year ago and they've changed a lot of policies since then.
Product F(RED) said:
That sucks. But to be fair, that was a year ago and they've changed a lot of policies since then.
Click to expand...
Click to collapse
I called retentions and the best I could get was $85 for early upgrade.
Related
Ok I am one of the ones who copped the Hero back in October and don't have an upgrade until October 2010. But I want the EVO but definately don't want to pay $450 for it. Well I thought of every way possible to come into getting it but nothing would really benefit me. So as a last ditch effort I just decided to go to the sprint chat and take a chance. I am in no way saying this will work for anyone else/everyone else but just sharing what I did. (BTW I have been with sprint over 10 years)
Basically after getting on the chat, I pretty much laid out my case about how I don't understand why loyal customers like myself who for years have been loyal to sprint can't get in on the promotions, when new customers can reap all the benefits. I even provided numbers on the approx amount I have invested in sprint over the years, and I could tell the person agreed with my position because he really didn't have a response. I could see him start typing something atleast 5 times, then he would delete it or something but he never responded. After about 5 mins, he says one moment. Looks up my info and says well as a sign of goodwill I can give you $150 off the price and you can get it for $300. So he makes a note on my account and all I have to do it order it June 4th or whenever sprint starts taking orders and get it overnighted.
So I didn't end up with the $199 promotion but I did end up with something, and I still keep my upgrade in October. Just wanted to share in case anyone else was in my situation. HAPPY EVO HUNTING!!!!
That's awesome, congrats dude! Too bad though because I'm sure most people haven't been with sprint for ten years :\.
TickLe MY eLMo said:
That's awesome, congrats dude! Too bad though because I'm sure most people haven't been with sprint for ten years :\.
Click to expand...
Click to collapse
Yeah I been with them since they were just nextel. My first phone was the i-60 (I think thats what it was called). That dumb brick looking phone with the direct connect, lol.
That's the way to do it! I have been with Sprint since 2000 and have been a VERY loyal customer. Word on the street is that Sprint is hemorrhaging customers, so they have to do what they can to keep them.
If you talk with customer support and try to reason with them, they will be pretty helpful. You basically tell them that it's much more expensive and difficult to get a new customer than to keep an old one (this is taught in all marketing classes). If you talk to enough people and get high up in the chain (managers, etc), it will all work out.
I've been with Sprint for 8 years, so maybe I will hit up the chat and work for some pity.
Bypass all the low tier level CS an go straight to the top-Sprint Corporate. These guys have the power to do anything and everything to your account and super fast.
If you been with sprint more than 8 years they will work something out for you.
In my case in 5 minutes time I got my account reset for full upgrade path and qualify for rebate on the EVO.
My cost EVP Preorder:
449.00
-150.00 Upgrade
-100.00 rebate
Total:
$199.99
In Sprint Corporate they do believe loyalty should be rewarded.
ProGeek said:
Bypass all the low tier level CS an go straight to the top-Sprint Corporate. These guys have the power to do anything and everything to your account.
If you been with sprint more than 8 years they will work something out for you.
In my case I got my account reset for full upgrade path and qualify for rebate on the EVO.
My cost was:
449.00
-150.00 Upgrade
-100.00 rebate
Total:
$199.99
In Sprint Corporate they do believe loyalty should be rewarded.
Click to expand...
Click to collapse
How do you get in contact with them, though?
thebiles said:
how do you get in contact with them, though?
Click to expand...
Click to collapse
8667270665
Bro I'm willing to bet that when you get the Evo you will renew your contract.
Even if he renews his contract, I don't think that he will really be upset about it unless he planned on leaving Sprint.
swaze said:
Ok I am one of the ones who copped the Hero back in October and don't have an upgrade until October 2010. But I want the EVO but definately don't want to pay $450 for it. Well I thought of every way possible to come into getting it but nothing would really benefit me. So as a last ditch effort I just decided to go to the sprint chat and take a chance. I am in no way saying this will work for anyone else/everyone else but just sharing what I did. (BTW I have been with sprint over 10 years)
Basically after getting on the chat, I pretty much laid out my case about how I don't understand why loyal customers like myself who for years have been loyal to sprint can't get in on the promotions, when new customers can reap all the benefits. I even provided numbers on the approx amount I have invested in sprint over the years, and I could tell the person agreed with my position because he really didn't have a response. I could see him start typing something atleast 5 times, then he would delete it or something but he never responded. After about 5 mins, he says one moment. Looks up my info and says well as a sign of goodwill I can give you $150 off the price and you can get it for $300. So he makes a note on my account and all I have to do it order it June 4th or whenever sprint starts taking orders and get it overnighted.
So I didn't end up with the $199 promotion but I did end up with something, and I still keep my upgrade in October. Just wanted to share in case anyone else was in my situation. HAPPY EVO HUNTING!!!!
Click to expand...
Click to collapse
lol, definitely didn't work for me
I am using sprint only for half year. So I don't need to try any way. I just pay the full price or wait for Dec this year to get 75 off. I think I'll get the phone in full price, then sold my Hero, after Dec I can get another phone then sell it.
Well turns out my brother in law is eligible for an upgrade and he said that he would do it for me in exchange he wants my Hero; no cash (i already gave him my HTC Touch for free). Anyway, I went to the sprint site and they changed the way you can activate a phone from the last time I used it (a long time ago). now you can swap phones with one that is already on your account online. I was going to swap phones with my brother in law online but I see that we can't do that now. May have to go to sprint store to do this.
has anyone swapped phones with another account holder? did you have any problems doing it?
unknown_owner said:
Well turns out my brother in law is eligible for an upgrade and he said that he would do it for me in exchange he wants my Hero; no cash (i already gave him my HTC Touch for free). Anyway, I went to the sprint site and they changed the way you can activate a phone from the last time I used it (a long time ago). now you can swap phones with one that is already on your account online. I was going to swap phones with my brother in law online but I see that we can't do that now. May have to go to sprint store to do this.
has anyone swapped phones with another account holder? did you have any problems doing it?
Click to expand...
Click to collapse
I transfered account from another guy to get mine, took over his contract and he gave me his vogue for free.
just have a third phone handy, i did with my uncle, when i upgraded from my instinct to the HTC touch pro..
I plan on adding a line to my family plan for $10 extra a month, giving my Hero to wife and my wife is giving her phone to my mom who has Cricket service After I get the new line with the EVO I will call Sprint and tell them that we want to change the phones around so I can have my number program to the EVO
I called a Sprint rep just 10 minutes ago and they said this is do-able
I'm happy for you that you got 150 off your EVO, but you weren't getting screwed. You already took advantage of the new customer pricing in october when you bought the Hero.
Again, I'm glad Sprint rewarded you for being a loyal customer, but people shouldn't come to this thread and get your hopes up. It's probably not going to happen for most of you.
clamknuckle said:
I'm happy for you that you got 150 off your EVO, but you weren't getting screwed. You already took advantage of the new customer pricing in october when you bought the Hero.
Again, I'm glad Sprint rewarded you for being a loyal customer, but people shouldn't come to this thread and get your hopes up. It's probably not going to happen for most of you.
Click to expand...
Click to collapse
Its your opinion, but i wasn't a new customer in October either. Think about it. I have been on one of the high end plans over 10 years. So I have been consistently investing in sprint for a while now. So anyone who reaps the benefit of the EVO coming from some other carrier or new to sprint is getting it for $199. They haven't invested a dime yet, but they reap the benefit now. Thats just how I feel. They didn't have to give it to me, i wasn't gonna leave sprint, but IMO its people like me who keep this company afloat and its also people like me who are often ignored because we have already signed a contract so no incentive to please us anymore. Not very good business but I understand thats how it goes.
Just keep in mind that if you swap with him before 30 days he will no longer be eligible for the $100 MIR.
ElAguila said:
Just keep in mind that if you swap with him before 30 days he will no longer be eligible for the $100 MIR.
Click to expand...
Click to collapse
or if you just get it from BB you don't have to worry about the MIR
I wasn't due for an upgrade for another month but the local Best Buy had some white and black ones in stock, so I called Sprint and they moved my date up a month so I could go ahead and upgrade. This was 21 months in on one line and 11 on the primary line for the upgrades. Just thought if you are due for an upgrade then it might be worth your time to call Sprint and see if they will move your upgrade date so you can get the EVO if you can find it.
You just got lucky that you had a cool rep to do do that for you. I tried and they wouldn't go for it when they first came out. I had to pay an early termination fee for my Touch Pro in order to get my EVO.
When in doubt Sprint will always let you upgrade at least one month early. One thing you can do is call, talk to a manager and tell them how badly your current handset blows and you wanna upgrade. Normally you'll get some grief at first but if you threaten to cancel service and tell them you'll get an iPhone than they submit to your wants.
Sent from my PC36100 using XDA App
I was behind for an upgrade when I got mine. I just told sprint my problems with the pre and was really liking the evo, and would be willing to sign another 2 years I'd they could renew my upgrade date. I got my pre like 14 months ago. It helps to tell them that you're trying to decide on the evo and a phone on another network, for me it was the droid.
AcIdC0R3 said:
You just got lucky that you had a cool rep to do do that for you. I tried and they wouldn't go for it when they first came out. I had to pay an early termination fee for my Touch Pro in order to get my EVO.
Click to expand...
Click to collapse
If you are with Sprint enough time, you can upgrade every 11 months. not even 12.
And I don't think any other company does that.
baiatul said:
If you are with Sprint enough time, you can upgrade every 11 months. not even 12.
And I don't think any other company does that.
Click to expand...
Click to collapse
I've been with Sprint since before it all became digital and the days of the brick phones so if that's not long enough, I don't know what is.
I wasn't due for an upgrade until Sept 1, went to best buy on June 20th and they said I was eligible.......
If you pay over like 120 or 130 a month for Sprint service than you are a premier member. One of the perks of this is upgrades every year vice 2 years. You're also supposed to get priority in store service and you get accessories for like 25% off. There's more, just go check it out on Sprint's site.
Sent from my PC36100 using XDA App
you're lucky. i was 3 weeks early to renew my contract as a premier member, but they would not renew it since i was getting an evo. they wouldn't even sell it to me straight up. i even got into an argument with the manager because i was getting different stories about me upgrading and/or purchasing the phone for full price. they only wanted new lines for the evo.
I had a week to go for my upgrade, but Sprint would not budge. I contacted the retentions department and the rep said the only way they would move my upgrade date up is if I had the BB representative call customer service and tell them that my phone was broke and that I was looking into the evo. Essentially they could replace my current phone and I was only going to keep it for a week and get the evo or they could save some money and move my upgrade date up. The customer service rep didn't resist the move.
Sent from my PC36100 using XDA App
mlee0921 said:
you're lucky. i was 3 weeks early to renew my contract as a premier member, but they would not renew it since i was getting an evo. they wouldn't even sell it to me straight up. i even got into an argument with the manager because i was getting different stories about me upgrading and/or purchasing the phone for full price. they only wanted new lines for the evo.
Click to expand...
Click to collapse
This is exactly what I'm talking about. I had to go through BB and open a new line on my account as a family plan. This is where Sprint falls short. Evidently in my area they don't practice what they preach. My Touch Pro broke a week before the launch of the EVO and I was even charged an early termination fee on a broken phone. This alone almost swayed me to go with Verizon but decided to give Sprint one more chance.
I was planning on adding a new line anyway when i was gonna get the evo. So when i went in telling the rep at the store i wanted just a case he asked why i wasnt getting the phone through them, to which i replied. i pre-ordered from best buy . 2 of them (one for me and one for my buddy). The rep asked how much i had put down i told him 50 bucks. he told me he would match that if i bought through them. I kinda hesitated, and told them i had pre ordered 2, to which he answered, we'll match that also. I went ahead and got them from the sprint store. thats not the best part, they gave me all sorts of discount (23% off my phone bill) and when i went to look at my phone bill the new line is already ELIGIBLE for an UPGRADE. and the old line i had (the Hero)is eligible in october, and they told me that i couldnt change main number or id lose the upgrade on the hero, but my evo is now my main line.. LOL i guess i win LOL. when the new phones come i dont have to wait or Early Terminate. HAHAHA
I got an email today From: "Sprint" <[email protected]>. I thought the notes were something we all want to see. The bold part is what i find the most interesting.
"May require up to a $36 activation fee/line, credit approval and deposit. Up to $200 early termination fee/line applies. Phone Offer: Offer ends 6/4/11. While supplies last. $299.99 (two-year price) -$100 (instant rebate) = $199.99 (final price). Taxes and service charges excluded.. No cash back. Requires activation at the time of purchase. Upgrade: Existing customers in good standing with service on the same device for more than 22 consecutive months currently activated on a service plan of $39.99 or higher may be eligible. See in-store rebate form or sprint.com/upgrade for details. Sprint Premier Upgrade: Eligible customers with service on the same device for more than 12 consecutive months may be eligible for $150 instant savings with a renewed 2-year Agreement. Valid only on the eligible primary line with a 3-month consecutive average of $69.99 on a single line or $99.99 on a shared line. The upgrade fee is waived using a service credit that applies to the bill within 2 to 3 bill cycles of the upgrade. Other Terms: Coverage not available everywhere. Sprint 4G network reaches over 70 markets and counting, on select devices. Sprint 3G network reaches over 271 million people. See sprint.com for details. Offers not available in all markets/retail locations or for all phones/networks. Pricing, offer terms, fees and features may vary for existing customers not eligible for upgrade. Other restrictions apply. See store or sprint.com for details.
© 2011 Sprint. Sprint and the logo are trademarks of Sprint. Google, the Google logo and Android Market are trademarks of Google, Inc. Other marks are the property of their respective owners. All rights reserved."
If i read this correctly, as soon as our evos turn 1 year old (assuming you bought on release) you will be eligible for an $150 off upgrade. We all pay $69.99 anyway.
This all changed a week ago.
/thread
rushco said:
This all changed a week ago.
/thread
Click to expand...
Click to collapse
Under the new plan you have to wait 2 years for 150 off, 75 off after one year. I got this email today.
Sent from my Xoom
bwcorvus said:
Under the new plan you have to wait 2 years for 150 off, 75 off after one year. I got this email today.
Sent from my Xoom
Click to expand...
Click to collapse
Depending on the plan... When will people get it that yearly upgrades did not disappear the qualifications just changed.
Sent from my spaceship!
DirtyShroomz said:
Depending on the plan... When will people get it that yearly upgrades did not disappear the qualifications just changed.
Sent from my spaceship!
Click to expand...
Click to collapse
I understand this, and the letter sent out said $89.99 and above plans or 10 years with sprint got you yearly upgrades of $150 off. The email i received today says $69.99 and one year with the same device gets you $150 off after only 1 year of service. When will people learn how to read...
bwcorvus said:
I understand this, and the letter sent out said $89.99 and above plans or 10 years with sprint got you yearly upgrades of $150 off. The email i received today says $69.99 and one year with the same device gets you $150 off after only 1 year of service. When will people learn how to read...
Click to expand...
Click to collapse
Yes, I did read it and I know it says $69.99. I am saying that the e-mail is wrong and the program changed on April 1.
You can believe that e-mail all you want but it isn't correct.
I think thats his point. Yes the program has changed, but he still got this email.
He wouldn't have made this post otherwise.
I wonder if he could use this to his advantage, probably bit but it would be cool
swyped from my cyanogenized and gingerbreaded EVO
Well, I still have a $150 discount on all 4 lines (3 evos/1 airave), so I'm not going to complain, except about their ****ty ass 3G speeds!
Hrshycro said:
Well, I still have a $150 discount on all 4 lines (3 evos/1 airave), so I'm not going to complain, except about their ****ty ass 3G speeds!
Click to expand...
Click to collapse
Can you actually use the airave upgrade though?
They'll just say someone had an incorrect file added to the reply they sent etc. I think you might be able to sweet talk your way into it for this year at least. 2 friends from work went to the local 3rd Party Sprint dealer they like and he was going to reset the upgrade dates for them. I don't know what he does or how he did it, but he did for her cousin/relative earlier that week. I think she said he had a heat ticket created for them both.
mattykinsx said:
Can you actually use the airave upgrade though?
Click to expand...
Click to collapse
You're not supposed to be able to, but people ahve done it. A few peeps on Sprintusers changed that to their primary line once it had a year showing on their account and upgraded phones. Then immediately switched the AirRave back to that line when they got home. I don't know of they have closed this loophole or not, it's not supposed to work that way.
KB112 said:
You're not supposed to be able to, but people ahve done it. A few peeps on Sprintusers changed that to their primary line once it had a year showing on their account and upgraded phones. Then immediately switched the AirRave back to that line when they got home. I don't know of they have closed this loophole or not, it's not supposed to work that way.
Click to expand...
Click to collapse
Wirefly shows it as eligible for an upgrade haha.. sort of tempting.
Well it's funny because as soon as they added the Airave line to my account it was eligible.
Hmm, if I can use the $150 upgrade discount on the airave, I'm going too! They won't do crap for me about their 3G speeds. They just say: Okay ...to everything I saw. Mindless robots, I think.
Hmm, Amazon Wireless is saying that the airave line is good for a discount...
Like I said it works and people have done it. But it's not normal protocol, I dunno if they would do anything about it though?
I've successfully used the Airave to grab an Epic last year for my wife. Looked on the web page when it was done and saw that I didn't have an upgrade available for the Airave so I knew it worked.
The funny thing was, in the process of reverting the #s back, Sprint accidentally canceled my Airave rather than switch it. When they put the Airave back onto my account, they reset the upgrade status so it said get $150 off the new phone again.
I'm premier gold now anyways so no problems getting the yearly upgrade but now I have three with me, my wife, and the Airave.
best bet is to keep your evo nice and shiny, sell it on ebay and pay retail for your new phone, im assuming evo 3D. worst case it costs your $100 or so but you dont have to sign a new contract.
tricknasty said:
best bet is to keep your evo nice and shiny, sell it on ebay and pay retail for your new phone, im assuming evo 3D. worst case it costs your $100 or so but you dont have to sign a new contract.
Click to expand...
Click to collapse
Lol it would be more than 100 after selling your evo...
swyped from my cyanogenized and gingerbreaded EVO
jyan_osu said:
I've successfully used the Airave to grab an Epic last year for my wife. Looked on the web page when it was done and saw that I didn't have an upgrade available for the Airave so I knew it worked.
The funny thing was, in the process of reverting the #s back, Sprint accidentally canceled my Airave rather than switch it. When they put the Airave back onto my account, they reset the upgrade status so it said get $150 off the new phone again.
I'm premier gold now anyways so no problems getting the yearly upgrade but now I have three with me, my wife, and the Airave.
Click to expand...
Click to collapse
How did you go about using the upgrade on your airave line?
My mom recently washed hers and the best option is to just pay retail for one, but if I can use the airave $150, I'll do that for her; our 3 lines still have $150 discounts.
So, if I use the airave line/$150, the contract reups and starts at 2 years again, right? Then...when we use the $150 discounts on the 3 evo lines when the evo 3D comes out, the contract will reup and start at 2 years again, right?
Hrshycro said:
How did you go about using the upgrade on your airave line?
My mom recently washed hers and the best option is to just pay retail for one, but if I can use the airave $150, I'll do that for her; our 3 lines still have $150 discounts.
So, if I use the airave line/$150, the contract reups and starts at 2 years again, right? Then...when we use the $150 discounts on the 3 evo lines when the evo 3D comes out, the contract will reup and start at 2 years again, right?
Click to expand...
Click to collapse
I just walked into Best Buy and told them I wanted to use my Airave number. The reason I did this was when I bought the Evo, I heard the workers saying that yes it was possible to some other customers and that they've done it.
Now, I then headed to a third party Sprint store to had them switch #s back on the same day. The crux of the situation was that you had to wait at least 24 hours to switch back. Well, since my wife had work calls, I tried and do it that same day and it kinda sorta worked out. That was when they cancelled my Airave instead of switching it Weird thing was my Airave still worked for the next few weeks. It was when it stopped working and I saw a $150 extra charge that I called and asked why I had this charge and why the Airave didn't work. They said cause I called and cancelled it and I'm like no, I don't want to cancel I want to switch.
Yes, I think it renews the 2 year agreement of the Airave cause when I did it and went to the website, it didn't have the upgrade a phone for $150.. now it does cause of Sprint's little snafu but I don't need to use it for a while since I have 2 other upgrades
Yes all contracts renew to 2 years if you opt for the full discount.
Itching for a new Sprint handset, but your upgrade date is still a ways off? You might be in luck, as a newly-leaked Sprint document has shown that the carrier is offering some customers an early upgrade. According to the doc sent to SprintFeed, there's a silent promotion running now through December 31st that'll allow some Premier customers to upgrade early to any CDMA handset in the Now Network's lineup, including the iPhone. The deal is said to be only available at corporate-owned stores, and before earning the upgrade you'll need to have your account reviewed by a sales representative for specific promo codes.
Sounds like a pretty good deal to me, especially considering that Sprint Premier is going the way of the dinosaur and most of the benefits of program are ending once the year is up. If you'd like to see if you're eligible for an early upgrade, mosey on down to your local (corporate!) Sprint store and ask your friendly rep to look into the promo. Just don't forget to come back and let us know how it went when you're done, k?
Source:http://www.phonedog.com/2011/12/22/sprint-offering-early-upgrades-to-some-customers/
I don't know why anyone would re-up their contract at this point. Wait until the LTE phones start coming out, and then re-up.
MakeMeFibonacci said:
I don't know why anyone would re-up their contract at this point. Wait until the LTE phones start coming out, and then re-up.
Click to expand...
Click to collapse
Exactly, no point in buying a phone now, then being stuck in a contract when LTE comes out
MakeMeFibonacci said:
I don't know why anyone would re-up their contract at this point. Wait until the LTE phones start coming out, and then re-up.
Click to expand...
Click to collapse
Unless they want to get you into a new phone now, then you'll have to pay more for the new phone that comes out next year that you should have waited for, but can't pass up. Sprint knows how your mind works.
Stop posting this people it is false rumor many people have tried today and no luck. Unless your due for an upgrade in the next two weeks
Sent from my SPH-D710 using Tapatalk
Fataldesain said:
Stop posting this people it is false rumor many people have tried today and no luck. Unless your due for an upgrade in the next two weeks
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
Not totally true. I went to the Sprint Store today. I have 3 lines on my plan. Two of them are due to upgrade in March. The 3rd line is due in October 2012. They offered me an upgrade on the Oct. phone because it is the primary line. Don't know if I will cash in, but the offer seems legit. I have been a customer for over 10 years. Maybe that is a reason.
Fataldesain said:
Stop posting this people it is false rumor many people have tried today and no luck. Unless your due for an upgrade in the next two weeks
Click to expand...
Click to collapse
Not true! I'm on a family plan with 4 other phones and I was able to upgrade my dad's phone today even though his upgrade isnt coming until next august. They gave us the early upgrade because we are premier members and he is the primary line. The sprint rep told me they just heard about the deal yesterday, and it does indeed go until the 31st.
I can confirm this is real. But the stores i called and went to are all asking for you to either upgrade your plan or buy accessories to do it.
Anyone else running into this?
It's pretty standard to renew your plan whenever you do an upgrade
HipKat said:
It's pretty standard to renew your plan whenever you do an upgrade
Click to expand...
Click to collapse
No not renew but upgrade. curently have $129 and they wanted me to upgrade the plan to $149 plan.
Well got some crazy news!!!! i took advantage of the early upgrade and found a store that did not make me upgrade my plan or buy accessories. I think its a store by store discretion type deal with making customers buy accessories and upgrade plans. Also they bought 2 of my evo's for $100 each and all rebates were instant for the phones i got. Sooo i spent A little under $300 and got a 16g iphone 4s for my girl and got the epic touch for me. All and all a great deal and i'm very happy with my new phone
But i'm a little sad to be leaving the evo 4g section of XDA. Gonna take a break from rooting and enjoy stock for a min then be back flashing and learning the epic touch!! Good bye all my evo compadres
Hello everyone,
After the worst customer experience EVER with T-mobile...I am moving on from my beloved Vibrant. Here is what happened... I paid retail for my phone using the "Equipment Instalment Plan" and entered into the non-contract plans. At that time I was told that once you enter these type of plans you cannot go back to contract plans or get phones at the discounted price unless I start over with a whole new account only to find out that in Oct 2011 I was placed onto a contracted plan which I never authorized. In most cases it wouldn't have been a big deal, but was because my some dropped my phone on my cement driveway and cracked the screen, so after finding out that it would cost $130 for the insurance replacement (I mean really, after paying all the insurance it still costs that MUCH!!! Insurance on other carriers replaces phones for way less and even free on Verizon) and just replacing the screen isn't that much different.
Anyway, I was told I could not upgrade unless I paid retail. But, T-mobile changed the way that works. When I first started the "EIP" plan, you would pay the full retail value of a phone in payments split up over 21 months which would be added to your monthly phone bill and all you would pay upfront was the first monthly instalment, but now they make you pay 1/3 of the retail value of the phone upfront and the rest over 21 months. Which to me defeats the purpose because that is basically what you pay for a phone on a 2 year contract and then of course you don't have to pay any more toward the phone after that.
So now we go back to the problem of being on the contract I never agreed to. The rep said they knew that you couldn't get back onto a contracted plan after going to EIP plans, but somehow I was able to and they couldn't reverse it. The rep said I could file a dispute by email because no one could take care of it over the phone. So, I filed my dispute and never heard back. I was really busy with work and family and basically put this whole issue on the back burner for a few months but checked back with T-mobile at the beginning of June and was told they never got my dispute. I saved my email I sent and informed them that I have confirmation they received it...still, was told I had to filed my complaint all over again. So I did and had to wait 10 days for a response which OF COURSE was declined.
I called T-mobile back (I should add that this whole time I have been very friendly with everyone I spoke to and never once got loud or disrespectful) and explained everything going on and explained that my only intention was one of two things, either pay retail on the EIP plan like I originally should have....just that it should be done in the same manner as my vibrant which was my payment upfront be only the first of 21months, or give me the upgrade price since I was put on a contract without my consent and never used an upgrade on my account. Keep in mind that at this point it has been over two years since I got my Vibrant. I was told no and no. My only option was to pay 1/3 retail and the rest over 21 months or buy a phone somewhere else.
My intention was never to leave....in fact, I was only promising that would be there for another two years, T-mobile would not be losing out on anything except keeping a customer longer and I have been with them for 6 years already. But at this point I told them either give me an upgrade or I will take my business elsewhere. The rep said they didn't want to lose my business and that they would either put me on my previous non-contract plan or they would give me the upgrade price on a new phone. So I put aside the fact that it took over 6 months for them to give in, I agree to just go with the upgrade price and stay on contract. I asked the rep if I could go to a store to complete my purchase and they said yes. So I go to the store and the rep at the store said I was misinformed on the phone and could not get the upgrade price. My only option is to pay retail.
Now I'm back to my original spot...I can only pay retail, like I did with my vibrant and be on a contract I didn't agree to and obviously didn't want in the first place, the rep I spoke to the first time couldn't figure out how I got onto contract, but couldn't reverse it and even agreed that my situation didn't make sense. I know I could get a phone on craigslist or something, but I wanted something new and an upgrade, but now it's all about the principle of the business ethics T-mobile is using with me. So as a last resort, I go to the forums on T-mobile website and post my problem there. I get several responses saying I should contact a forum this specific forum moderator (name withheld, I don't want to get into trouble) because she is known for fixing issues like mine. So I did...AND NO RESPONSE, I sent another private message and again no response and this went on for 2 weeks.
So I hit my last straw...I'm moving on. My wife and I each are getting SGS II's free and will be on a cheaper plan then we had with T-mobile by going with Sprint. I have never used Sprint, it could turn out that I don't like their service areas compared to T-mobile in my area or their network seems sluggish but either way, T-mobile again lost another long time customer.
If you actually read through all that then thank you for listening to my complaint. I didn't even list every detail about the situation and some of the events just make it even more ridiculous.
I loved the phone, but that is only because of the developers on this site. I mean that literally. So special thanks to all the devs out there...they certainly deserve every thanks they get and then some.
FaultException-thanks for your fast and detailed responses and work with CM9.
jrongi1-thanks
Cyanogen-thanks
serendipityguy-thanks for your kernel bible
bay_wolf-loved your toolbox (haha, that sounds bad)
Fishman0919-thanks for reviving bionix
Sombionix-thanks for bionix
Romanbb-Thanks for work (loved them all)
krarvind-thanks for Slim ICS (used that for while)
sixstringsg-thanks for Glitch (My fav kernel)
Jellette-thanks for all the choices (hope life is well and live long and strong)
So many more I can't think of off the top of my head so thanks to everyone and I wish you all the best.
Wow.. seems like everything really went against you throughout the process. Instead, I wouldnt even waste time and would have began by threatening to cancel my (nonexistant) contract through the cancellation department since they have more power than your average rep.
But what is done is done, and I would do the same if I encountered that.
You might not like sprint and their mess going on over there with slow network and sketchy plan with wimax and lte. In other words, you might be miserable with their speeds, regardless of unlimited plans. Good luck. I'm looking to upgrade this vibrant to the s3 soon enough too. Served me well and still holds up against most low and mid range phones, but my GPS is just..
Sent from my SGH-T959 using xda app-developers app
I know I may not care for the speeds and all, but 90% of the time I am connected to wifi anyway so it really isn't that big of a deal and there are a few people I know around here on sprint that get good data speeds. I am in MN, so it's not like the network would get as overloaded as if I were in LA or NY. Plus I got the phone for free, and it's a good phone...but only time will tell. I will miss the trusty Vib, but I am going to use it as a music player I think...cracked screen shouldn't matter to much using it for that.
What's happened to T-Mobile's customer Service?
One of the thing that used to separate T-Mobile from other carriers was their customer service. Their one year wooing by AT&T seems to have completely screwed this once great attribute. I too am seriously dumping T-Mobile and switching to Sprint. I have a friend with 3 lines. He (and I) always buy our phones retail/Craigslist and go with No Contract plans. At the time he was using the pre-paid plan while I was on the Even More Plus plan. Both no contract plans. After getting the Galaxy Nexus, he decided to switch over to the 5GB EMP plan, but now they don't have that plan anymore. In fact, they have no non-contract plans at all anymore. I'm pretty sure, T-Mobile's going to lose 3 more customers in a couple of months. Oh well.
os2baba said:
One of the thing that used to separate T-Mobile from other carriers was their customer service. Their one year wooing by AT&T seems to have completely screwed this once great attribute. I too am seriously dumping T-Mobile and switching to Sprint. I have a friend with 3 lines. He (and I) always buy our phones retail/Craigslist and go with No Contract plans. At the time he was using the pre-paid plan while I was on the Even More Plus plan. Both no contract plans. After getting the Galaxy Nexus, he decided to switch over to the 5GB EMP plan, but now they don't have that plan anymore. In fact, they have no non-contract plans at all anymore. I'm pretty sure, T-Mobile's going to lose 3 more customers in a couple of months. Oh well.
Click to expand...
Click to collapse
Look at their Monthly 4G plans. They are very in-expensive and contract free. (You can just buy a SIM and pop it into any unlocked/t-mo phone)