Database Users

Troubleshooting Phone problem

Hi. Currently my g3 prophet works only as a pda The phone function doesn't. It is somehow unable to detect any network. Does anyone know how to confirm whether if this is a hardware problem or a software problem.
I don't know whether if it is because I switched roms. Bad news is I don't have my original rom...which is the dopod 818pro here in malaysia. I've tried several radio roms too and no luck with those eithers which leaves me to think that it could be an hardware issue.
Hopefully someone might be able to help me out without maybe troubleshooting steps for a newbie. Thanks in advance.
I want to add that i tried opening the SIM manager to see if it is a sim card connection issue and I'm able to see the sim card properties, ie like the memory size and so on which to me means that the unit can speak with the sim card.

I've already flashed to the most basic rom which is an original that is from the wiki and tried all the available radio roms below.
RUU_Prophet_220734_2207114_024721_QtekWWE_Ship
Prophet_G3_G4_RadioRom_v2.07.20.exe
Prophet_G3_G4_RadioRom_v2.19.21.exe
Prophet_G3_G4_RadioRom_v2.20.21.exe
Prophet_G3_G4_RadioRom_v2.30.21.exe
Prophet_G3_G4_RadioRom_v2.47.21.exe
Prophet_G3_G4_RadioRom_v2.61.21.exe
Prophet_G3_G4_RadioRom_v2.69.21.exe
Am I missing any other things that i need to do/try?

Ok.After spending a whole day trying to figure out whats wrong...I tried a different sim(from a different service provider) which now works.
At first maybe I thought it would be sim locked so I got hold of lokiwiz to unlock. However after running the program, it tells me that the phone was never locked.
So now I'm back to square one. Does anyone else from Malaysia have this problem? I'm trying to use Maxis (which doesn't work) while inserting a Digi one will.

hmmm strange. bought mine in malaysia as well. no problems after i upgraded radio roms & also touch 7 & 8. works in malaysia, europe & now new zealand, roaming & using 'local' sim cards
phones in malaysia are never sim locked maaa AFAIK
maybe it is a sim card issue. some sims are 64kb & others are 128kb?

wanwarlock said:
hmmm strange. bought mine in malaysia as well. no problems after i upgraded radio roms & also touch 7 & 8. works in malaysia, europe & now new zealand, roaming & using 'local' sim cards
phones in malaysia are never sim locked maaa AFAIK
maybe it is a sim card issue. some sims are 64kb & others are 128kb?
Click to expand...
Click to collapse
Yeah thats the thing...i KNOW that phones in malaysia are never sim locked but I couldn't think of any other explanation for the strange behaviour except that. I didn't think that sim cards could cause such issues as I am very sure other users must be using Maxis like with the prophet without a problem.

I've tried out a few different friend's sim cards (some of which are from the same carrier as i am) and it works. I guess something is wrong with mine although it works in their phones though. Some stupid compatibility issue? Never heard of this before though.

problem connecting to Network

Hi,
my prophet denies to connect to my service Provider (O2 germany) out of a sudden. It will connetct at startup for ca 1 Minute and then loose the Network.
I had the "Gullum Prophet touch some version before X" running for several weeks and then it stopped connecting. I just used it and did no installations or hackings.
The sim card works fine with an other phone and vice versa other sim cards don`t work with the prophet.
I've flashed the "Gullum Prophet touch X" and the Problem is the same.
Any Ideas? thx

I have the same problem too,tried all downgrade and upgrade options but no solution yet,any help appriciated tx.

Have you tried a different Radio ROM (the Wiki!), or altering the settings in Start->Settings->Connections (tab)->Connectons to those specific to your service provider?

similar problem
Not exactly the same - but seems like once a week or so I stop receiving calls and need to restart my PDA. Haven't found a solution yet - just something I started getting used to. It usually happens after a nightly charge.

My only suggestion would be radio ROM, or a different ROM entirely. (both on the Wiki).

sorry for not responding ...
and thanks for your suggestions. I had downgraded my rom and my Radio to the original shipped ones, but the problem is the same!
At least I had a konversation with my provider, that gave my some hope. She thought it might be a network problem and not a hard- or software failure!
why do I have to call them about 10 times saying the same things?
BUT: this call is 10 days ago and nothing has happend so far.
If there is anything new to tell about, I will post it
so long, dertka

HP Ipaq hw6940/6945 freezing? How to install another OS ?

I own HP Ipaq hw6940/6945 Mobile Messenger, without SIM card phone works just fine, but when I put the SIM card in, in a few minutes system start to freeze, programs won’t open, calling or even entering the messages menu isn’t possible. I also did a soft and hard reset, but no effect. The only thing I can do when freezing is a soft reset, and when it reboots, it freeze again, then I do reset again, and so on. How to fix this problem?? Or at least does anyone know how to install another operating system (Windows Mobile 5 is idle) ??
Please help !

C'mon, is it possible that nobody here knows how to install new operating system ? I need help big time ! If this thread was already posted by someone else, please post a link.

Have you tried the HP ROM update?
I don't think you will find another OS for the 64X5 here... Search the forum and you'll see that... You can try to burn the official ROM update. Below is the link for the English language, but you have others available too...
http://h20000.www2.hp.com/bizsuppor...sId=1822489&swLang=8&taskId=135&swEnvOID=2067
Good luck.
Maurício

if u r looking 4 rom update of the 6900 please first read "no gsm" posts regarding this device
why do u think update will help?
have u checked different sim? (also 1 form different cellular company )
have u tried cleaning your sim?
have u checked the sim location if it is ok?
have u tried HR?
(testing with no apps)
your device is sim free?
have u tried different regional settings ?
are u using 3g sim?

EREZYAD said:
if u r looking 4 rom update of the 6900 please first read "no gsm" posts regarding this device
are u using 3g sim?
Click to expand...
Click to collapse
Hi there,
When I switched from T-Mobile to AT&T, I suddenly got a terrible noise in my 6945's phone calls, and the caller volume is much lower (too quiet now )
Would a 3G SIM cause this problem? I didn't have a 3G SIM card before this. AT&T doesn't offer 2G SIM cards, but I could check on eBay or something if you think this may be the problem.
H-fox: Have you tried a different battery, or running on a charger to see if the battery might be the problem?
Eric

shep2112 said:
Hi there,
When I switched from T-Mobile to AT&T, I suddenly got a terrible noise in my 6945's phone calls, and the caller volume is much lower (too quiet now )
Would a 3G SIM cause this problem? I didn't have a 3G SIM card before this. AT&T doesn't offer 2G SIM cards, but I could check on eBay or something if you think this may be the problem.
H-fox: Have you tried a different battery, or running on a charger to see if the battery might be the problem?
Eric
Click to expand...
Click to collapse
backup your device then HR and check if it is ok
im usingsim from israel 2g and 3g with no issues but i know on some sim there are issues so cannot say...

EREZYAD said:
backup your device then HR and check if it is ok
im usingsim from israel 2g and 3g with no issues but i know on some sim there are issues so cannot say...
Click to expand...
Click to collapse
I've hard reset it 3 times since switching to AT&T, no change.
Also could it be from using an after-market battery? I had no problems on T-Mobile with the battery though. I no longer have the original battery.
Thank!
Eric

i know there are issues on the 6900 when using unorig battery but what i have seen was radio issues like wifi or device "sleeps" (need sr 2 wake up)
have u tried 2 set volume 2 max during a call?
make a phone call and during that call setting the volume?
do u use profile app? (have u tried after the hr or first u installed things)
can u try different region setting like from english us 2 uk (not setting the time )

I haven't reinstalled anything yet. It doesn't seem to matter if there's software installed or not though. Actually, I have reinstalled Flexmail, but that's all.
I've turned the in-call volume up all the way, but it's a combination of static in the phone (sometimes I hear it, sometimes the other end hears it, sometimes we both do), and weak volume level.
It really makes me hate my phone now, and I really don't like calling people, because of the embarrassing noise, and because I have to ask them to repeat themselves often.
I will try to find a 2G SIM card locally or on eBay or something, to see if that helps. This is really terrible though. The phone was perfect on T-Mobile (well aside from the annoying things HP won't admit it that it does), but as soon as I switched over to AT&T, it became terrible.
Eric

btw-have u tried this one?
driver&bios

Thanks for the reminder on those.
I tried to run all 3. The GSM and DST fixes installed without problems.
The ROM update gave me the error that it's not compatible with my IPAQ.
This Update: SKU ID FA743AA#ABA | FA754AA#ABA
Your Device: SKU ID fa745a-aaba
The letters are all the same, the difference is the capitalization and the position of the # and - characters.
I don't know if it matters that I'm running Windows 7 64 bit with Sync Center. I have a Win XP laptop I could setup a partnership on if you think that makes a difference?
HP Asset Viewer says:
Product Revision Level 1.0
ROM Date 08/21/06
ROM Revision: 1.48NA.00 ENG
Extended ROM Version N/A
OS Version Windows CE 5.1
Bootloader Version G.39
XIP Version 1.0.0.0
The HP page mentions that it works for 1.48 and 1.60 versions. Isn't 1.48 the newest version?
Thanks for your help
Eric

this update is GSM Radio Firmware Update (Radio- phone,wifi,bt on some devices also gps )
use only xp os!!!
(no 1 told hp there are os like vista and win7 , lots of updates gone bad due 2...)
FA743A or FA754A are not fa745a
check with hp support may be they have one 4 your device id
u can also try this one but as i told u use only XP&AS

check my PM
good luck

[Q] Updated 80220D no 3G (or GSM) after update

Hello,
I flashed my phone with the LG tool to latest version as I couldn´t hear that hissing sound in my ears any more. Before I was on 80220B.
Unfortunately, I dont get any data signal...Calling works ...
I tried 2 SIM cards, so its definately the phone (put my SIM to another phone, there it works)
Any one else had these issues or suggestions?
Thanks

iFinCyde said:
Hello,
I flashed my phone with the LG tool to latest version as I couldn´t hear that hissing sound in my ears any more. Before I was on 80220B.
Unfortunately, I dont get any data signal...Calling works ...
I tried 2 SIM cards, so its definately the phone (put my SIM to another phone, there it works)
Any one else had these issues or suggestions?
Thanks
Click to expand...
Click to collapse
Sounds like you may have a phone from another region... try setting the APNs manually.
Otherwise, FULL reset and flash again.

LenAsh said:
Sounds like you may have a phone from another region... try setting the APNs manually.
Otherwise, FULL reset and flash again.
Click to expand...
Click to collapse
Thanks a lot!
I had to put in my APN setting manually.
Im curious what broke it cause it always worked...
Now I´m happy =)

iFinCyde said:
Thanks a lot!
I had to put in my APN setting manually.
Im curious what broke it cause it always worked...
Now I´m happy =)
Click to expand...
Click to collapse
The upgrade was for a phone sourced outside your country (or region in fact). Possibly when you bought it, someone flashed the local firmware.
This seems to happen a lot with phones bought via Grey vendors.

LenAsh said:
The upgrade was for a phone sourced outside your country (or region in fact). Possibly when you bought it, someone flashed the local firmware.
This seems to happen a lot with phones bought via Grey vendors.
Click to expand...
Click to collapse
I know what you mean, I am in Germany, bought the phone from a "normal" online shop (new) and got a polish version. Now I flashed the german version to it which is the cause I think.
Thanks for clarifying

iFinCyde said:
Hello,
I flashed my phone with the LG tool to latest version as I couldn´t hear that hissing sound in my ears any more. Before I was on 80220B.
Unfortunately, I dont get any data signal...Calling works ...
I tried 2 SIM cards, so its definately the phone (put my SIM to another phone, there it works)
Any one else had these issues or suggestions?
Thanks
Click to expand...
Click to collapse
I had the same issue on 20d. By changing the vpn manually it's now good. What i did in turkey with avea carrier:
First setting:Avea
Second one:internet.avea.com
And nothing less nothing more. Everything's working good now.

No signal on stock rom

So,
I was using my XT-1563 on a CyanogenMod in one of my local carriers. I bought a new phone and decided to sell this one, so I went back and installed stock rom. So far everything was ok.
The problem came when the person that was buying it tried to use her simcard. The phone didn't show any error, but it never connected to that network. Then I tried another sim from different carrier and it didn't work either (but it does work using my old simcard). It recognizes there's a new simcard, but fails to connect, only allowing emergency calls.
I've been trying all day to fix this. I have flashed nearly half of all the stock roms available, obviously starting with those from my zone, but so far none has worked.
I also tried the simcard into my new phone and it works just fine.
So, I know the following:
- The simcard is ok.
- It's not a signal problem (I have tested it in different parts of the city and zones I know have very good signal).
- The phone works using a simcard from one carrier, but not the others (and it doesn't ask me for some unlock code).
Thanks in advance for any help, it'll be greatly appreciated.

DemianStark said:
So,
I was using my XT-1563 on a CyanogenMod in one of my local carriers. I bought a new phone and decided to sell this one, so I went back and installed stock rom. So far everything was ok.
The problem came when the person that was buying it tried to use her simcard. The phone didn't show any error, but it never connected to that network. Then I tried another sim from different carrier and it didn't work either (but it does work using my old simcard). It recognizes there's a new simcard, but fails to connect, only allowing emergency calls.
I've been trying all day to fix this. I have flashed nearly half of all the stock roms available, obviously starting with those from my zone, but so far none has worked.
I also tried the simcard into my new phone and it works just fine.
So, I know the following:
- The simcard is ok.
- It's not a signal problem (I have tested it in different parts of the city and zones I know have very good signal).
- The phone works using a simcard from one carrier, but not the others (and it doesn't ask me for some unlock code).
Thanks in advance for any help, it'll be greatly appreciated.
Click to expand...
Click to collapse
So, did you ever carrier unlock the phone? I realize it's not asking for a code, but you never said you actually unlocked it.
Sent from my XT1563 using XDA-Developers mobile app

scottdanpor said:
So, did you ever carrier unlock the phone? I realize it's not asking for a code, but you never said you actually unlocked it.
Sent from my XT1563 using ...
Click to expand...
Click to collapse
At this point I'm not 100% sure.
When I bought the phone it was supposed to be unlocked (I got it from someone else) and I'm pretty sure it was, because it was originally bought for one carrier (Entel Chile) and then I used it with another one (Wom Chile). By law, every phone sold in Chile since a few years is mandatory unlocked and this one is not that old (2015).
Right now it only works with Wom Chile, even tho I've installed Entel's stock rom. I think it's some baseband issue from what I've read, but I can't be sure.
P.S: Sorry for bad english.

Yes u r right
i used cm14 on xt1562, i'v feel my network was drop around 30-40% specially on Reliance JIO 4G VOILET.
Over all - rom is good for enjoy but not for stability