Database Users

[Solved] Mystery bricked tablet. Black "android systems" screen

I bought an Acer a500 tablet a few days ago not knowing how broken it is.
After loads of research and attempting different techniques I still haven't had any progress.
The software issue:
When booting up the tablet, it goes to the black screen with "android system" at the top and power off/ shutting down in the middle of the screen.
Fixes I've tried:
1.
Since I don't know anything about what operating system is on this tablet, I have been blindly flashing different "stock" (from Vache) versions of HC.
--The android logo with gears shows up, the green bar loads but freezes when it gets 1 cm away from finishing.
--After turning off the tablet and booting it up again, "updating bootloader shows up on the upper left hand corner of the screen. Then a message pops up saying "apk installer: all pre processes complete". Then it returns to the black screen.
2.
The tablet will not go into apx mode (using the reset botton at the bottom).---Fixed. I didn't execute the steps properly. Apx mode works fine.
3.
I plugged the tablet into an older windows laptop and the computer could not install the correct drivers to sync with the tablet. Again also my lack of knowledge. I installed drivers from Acer.com
4.
These two guides seem to be exactly what my problem is but I can't seem to make sense of them:
http://forum.xda-developers.com/showthread.php?p=24531880#post24531880
http://forum.xda-developers.com/showthread.php?t=1572622
This is as far as I've gotten.
Other complications:
--The battery is dead. I have to use it while plugged in by the charger.
--Most of the thread that I have looked at use Megaupload as the source of downloading their files.
--The original owner of the tablet will not help me out. As I stated before, I don't know what version android OS was on here before it was bricked and on top of that the original owner won't answer my questions. As far as I know though, this tablet is not rooted or has anything "non-OEM" installed in it. The story goes that this tablet was bricked when the owner tried to "update" it. Before that, it was functioning perfectly.
-----It looks like Darvis is having the same issue and frustrations I'm having but reading his threads makes me think that this tablet is a dead end.
http://forum.xda-developers.com/showthread.php?t=1427983&page=4
http://www.androidtablets.net/forum...32467-please-help-me-unbrick-my-iconia-5.html
If someone could point me in the right direction toward fixing this tablet, I would appreciate it very much.
Thank you for reading my Thread.

KiwiN said:
http://forum.xda-developers.com/showthread.php?t=1572622
Click to expand...
Click to collapse
First off......I hope u didn't pay much for the tablet.
Secondly the guide above looks pretty straight forward but maybe this is one of the ones that has files at megaupload?
I know that the ra recovery and timmydean's files are accessible as I have downloaded both of them.
Maybe someone who has done this previously will chime in and get you the other file if it is indeed unreachable.
Sent from my A500 using xda premium

I would suggest trying to connect the tab to a Windows 7 PC after installing the USB drivers from ACER. Then check if your device appears in the device manager. As long as you have its UID you can flash the tab from the PC with one of the EUU tools - check my signature on "how to revert to 3.0.1" or TimmyDean's thread which offers an EUU with rooted HC 3.2.1 (it's linked in my thread as well).
How exactly did you try to get into APX mode?
p.s. I have the EUU files if you can't access them from the threads links. I can send them to you.

getting into apx mode
When I perform the steps (hold reset + power for 3 secs then release power); the tablet turns on as it usually does. It goes to the Acer screen, then android and back to the black home screen. My computer responds by saying that it is "installing drivers" but it "fails to install drivers". At the same time I have the DND.exe open and it does not recognize my tablet.
I'm trying to follow the instructions from the root 3.2.1 v4 file.
I can't perform the first step where it instructs me to turn on Usb debugging. The problem is that I can't open the settings by clicking the clock. Nothing happens.
I realize that one complication of my tab is that it will not charge. The battery power is below 15% so none of these fixes might not be effective for me. That might be the ultimate problem?
CyaN1de-
I paid $100 for the tablet. As of this moment I feel like I paid too much.
Thank you both for you quick replies. I have to say that most of the problems that I'm having is because of my lack of experience but I'm learning. I hope I fix this tab soon.

if this dont fix it, i'll give you what you paid for it;0
someone posted a while back that a hard reset fixed the android systems screen error
not sure where you're at now but no harm in trying it
Try using hard reset:
1) Turn off your tablet,
2) Rotation lock s to your left;
3) Press Vol+ (which is next to rotation lock) and power on simultaneously
4) As soon as the tablet vibrates you can release the power on button and you
should start to switch rotation lock left and right till you see
Erasing Userdata...
Erasing Cache...
Vol+ is still pressed;
5) The tablet starts to format
6) Your tablet will be as clean as it can be.

Thanks for the suggestion but I didn't accomplish anything by hard resetting it. I've done this many times and nothing has changed.
I haven't given up on unbricking this tablet yet and even though it's frustrating I'm learning from the process. If I decide to sell it, I'll contact you Dibb.

KiwiN said:
.....
When I perform the steps (hold reset + power for 3 secs then release power); the tablet turns on as it usually does. It goes to the Acer screen, then android and back to the black home screen. My computer responds by saying that it is "installing drivers" but it "fails to install drivers". At the same time I have the DND.exe open and it does not recognize my tablet.
Click to expand...
Click to collapse
i've seen the 2 methods u described but i've not seen anyone else have success with it apart from the OP'ers - seems OTT to me but hey if it works for ya...
I've used timmydeans method ALOT on HC it never failed to work and that includes reverting back to HC from ICS - if it doesnt work for your issue then id be tempted to use blackthund3rs APXFlash Tool and civato's HC_ICS_Bootloader zip to flash a new bootloader and rom package on yr tab - but for the moment we'll run with td'sv4 - if drivers fail to install then believe me, its a good sign
try this:
I know you-ve probly done it but u need to do it again:
reboot everything, then reinstall acer drivers (yeh i know)
fire up ya tab but dont connect to yr pc just yet -as you said you
doubt usb debugging in enabled so we'll try another way around it
run the prgb20.exe it will scan for the new image but not find it becos youre disconnected...thats good....
after maybe 5 -7 minutes of scanning for the new image - it will show a
window "cannot detect yr iconia tab"
and instructions for getting into apx mode - go ahead connect usb put the tab into apx BUT don't click next until....
the drivers will try to install, dont let windows search but let me choose
(off memory) choose device and adb or android ph should show up here
the acer boot/recovery drivers should install...maybe even under USB Controllers
once they do and only when they do click next to put tab into:
acer download mode.......
as i said this is worth a go,,,,how about the update.zip have u tried that.....
else the only other way i know is apx flash....ya still need to get into apx
mode and if u cant then ???? sometimes youll try something over and over
and then out of the blue it will work...you'll swear you never did anything different , it jsut worked this time.....
hope you find some joy

Thanks Dibb for your words of wisdom. I've put it aside for now but I'm going to pick it up in the morning.

As addition to what dibb_nz said - Windows 7 would do the trick - I'm almost 100% sure you'll be able to connect in APX mode with the drivers properly installed. Then use one of the EUUs.
Drained battery really looks like the ultimate problem now because as far as I know you cannot charge the tab in APX mode - haven't tried that. Eventually I would suggest to crack the tab open, remove the battery and charge it somewhere - I don't know alternative ways but...may be another tab or you own charger with proper connector ...
http://www.youtube.com/watch?v=xvXihNIdQ1M
p.s. 15% power ... seems enough to flash through the PC...but who knows - don't waste them and get everything you need before starting the procedure.

no probs m8 hope u have better luck tomorrow
if u wanted to try the EC method i have those files if you want them
good luck m8

dibb_nz said:
if drivers fail to install then believe me, its a good sign
try this:
I know you-ve probly done it but u need to do it again:
reboot everything, then reinstall acer drivers (yeh i know)
fire up ya tab but dont connect to yr pc just yet -as you said you
doubt usb debugging in enabled so we'll try another way around it
run the prgb20.exe it will scan for the new image but not find it becos youre disconnected...thats good....
after maybe 5 -7 minutes of scanning for the new image - it will show a
window "cannot detect yr iconia tab"
and instructions for getting into apx mode - go ahead connect usb put the tab into apx BUT don't click next until....
the drivers will try to install, dont let windows search but let me choose
(off memory) choose device and adb or android ph should show up here
the acer boot/recovery drivers should install...maybe even under USB Controllers
once they do and only when they do click next to put tab into:
acer download mode.......
hope you find some joy
Click to expand...
Click to collapse
So I went through all these steps and the TD's V4 tool finishes updating the tab. But then it continues to the same black, android systems screen. And afterwards the tablet won't connect with the computer.
I am currently downloading the update.zip so i'm going to see if that will work.

KiwiN said:
So I went through all these steps and the TD's V4 tool finishes updating the tab. But then it continues to the same black, android systems screen. And afterwards the tablet won't connect with the computer.
I am currently downloading the update.zip so i'm going to see if that will work.
Click to expand...
Click to collapse
do u get on yr tab the big 'PASS' in white leetters or "entering download mode" at all???
think we're beyond update.zip if EUU failed but you can try it -
you can get to apx which is a start - getting a new boot/recovery image on there is the main priority I think...as i posted earlier i've only ever seen a fix for this problem work for 2 people, so on new ground here....
But anyway check out the APXFlash method/walkthru in my sig....all the info is in there and the links to the required files ....do we know if you're on HC or ICS B/L????

I got the word pass; now using recovery mode to flash a rom.
not sure which bootloader I have.
I am using:
Acer_A500_7.006.01_COM_GEN2: http://vacheandroid.com/files/Acer_...1_COM_GEN2.zip
But after it says install from sdcard complete it also give me the message:
E: Can't mount/ dev/block/mm....
E: Can't mount Cache: recovery/log
E: can't mount open cache: recovery/log
E: Can't mount /dev/block/mm...
found this:
dibb_nz said:
yes if you're talking about the stock roms from vaches thread, you need the full rom package - you cant just use an 'update' package as they need a full rom to work properly....
for instance my original HC3.2.1 Stock build is 7.014.15_COM_GEN1
and theres no FULL Rom for 3.2.1, so i have to use the HC 3.2 FULL instead
.....Acer_A500_7.006.03_COM_GEN1.zip
Once flashed, thankfully I recieve the 2 small OTA Updates to get up to 3.2.1 again
Another couple of days the ICS OTA d/l'ed and installed with no probs....
is that clearer or am i making things worse????
Click to expand...
Click to collapse
What I've learned from this whole process is that all of the obstacles I'm facing are due to my lack of knowledge. Thanks for sticking with me Dibb. I can't thank you enough.

KiwiN said:
When I perform the steps (hold reset + power for 3 secs then release power); the tablet turns on as it usually does. It goes to the Acer screen, then android and back to the black home screen.
Click to expand...
Click to collapse
I could never get mine into apx mode with the usb cable plugged in. So try that if you haven't. And it is literally hold reset, then press power, without letting up on the reset, release the power button after 3 seconds (use a watch or timer!) then one more second before you release the reset... It does work, but the timing has to be close. It must have a tenth of seconds or less tolerance. Very picky... I've done it on 2 different a500s so far and I am heading to do another tonight. If it doesn't work I'll be right back!!!

KiwiN said:
I got the word pass; now using recovery mode to flash a rom.
not sure which bootloader I have.
I am using:
Acer_A500_7.006.01_COM_GEN2: http://vacheandroid.com/files/Acer_...1_COM_GEN2.zip
But after it says install from sdcard complete it also give me the message:
E: Can't mount/ dev/block/mm....
E: Can't mount Cache: recovery/log
E: can't mount open cache: recovery/log
E: Can't mount /dev/block/mm...
found this:
What I've learned from this whole process is that all of the obstacles I'm facing are due to my lack of knowledge. Thanks for sticking with me Dibb. I can't thank you enough.
Click to expand...
Click to collapse
Hi m8 Hwya goin - just got home - what's the lay of the land???
Holey motley we just had a good shake....thort was gonna carry on thank fk it stooped, phew, just been awhile since we had one like that, scary
Crikey just as I finished typing "....land"
Back to more important matters..... whr u at m8????

None of the roms I've tried to flash go to completion. I'm stuck at trying to flash different roms from recovery mode. Not much luck with what I've tried but I'm going to try more before I give up.
Are there any particular roms I should try more than once?
Or why am I getting the "error" messages stated earlier?

KiwiN said:
None of the roms I've tried to flash go to completion. I'm stuck at trying to flash different roms from recovery mode. Not much luck with what I've tried but I'm going to try more before I give up.
Are there any particular roms I should try more than once?
Or why am I getting the "error" messages stated earlier?
Click to expand...
Click to collapse
recovery mode???
u need a new boot and recovery image on that thing
the HC EUU based flash arent working even tho u got a PASS on screen after TDv4
So HC based methods arent up to it. You need nvflash/fastboot.
We need ICS with the unlocked bootloader it has access to another level below where HC worked because HC b/l is and always has been locked down.
If ICS cant fix it, I have no idea what will and my offer to buy is off the table!!!!
check out civatos guide and ready yourself for nvflash via zip files in that post or blackthund3rs APXflash tool, with a complete tutorial for using it, all links in my sig.
good luck

Just to chime in with a tip on getting google drivers to work.
When getting any device not recognized, or driver error, generally I go into windows device manager, select the unknown or offending device, update driver, only I choose which driver to use, and ignore the error message where it says "may not be compatible with your device", and use it anyhow.
I get that occassionally when swapping back and forth between devices.
Also, battery not charging and display errors, are usually a sign of EC Power control. So you were on the right track about that. Once you get a rom up and running, if the batt don't charge, then there are some EC flash's you can do from CWM.

Back at it again using BT's nvflash tool. And tablet is still bricked.
I've tried a few different bundles and none allow me to operate the tablet. Everything goes smoothly and I get "pass" at the end of the process. When I go to reboot the tablet, it gets stuck at the black start up screen.
Found another lead: http://forum.xda-developers.com/showthread.php?t=1579490
Sounds like he was in the same situation as I am but has a bit more skills and knowledge dealing with problem solving.

You say you were able to flash roms. So apparently recovery is working OK. Have you tried flashing civato's flexreaper? It has code that will detect whether you bootloader is HC or ICS. You may just be flashing a rom that doesn't match your bootloader... I know I'm jumping into the middle of this, but it's just a thought.
Also, when you did the hardware reset with the rotation lock switch did you get the confirmation that it was, in fact, being wiped?
Failing all that, I'd be willing to take it off your hands for spare parts...
Sent from my A500 using Tapatalk 2

help

So I have the acer a500 with the stock ics and rooted. i was using my tablet just fine last night and later on went to use it again and now its stuck on the acer screen. i have tried the resets for recovery aND IT does not work. its still stuck on the acer screen. can anyone help me? please. my tablet is the gen2 when i received the ics update if that helps. and as mentioned it was fine until last night. is there a way i can reinstall it with the sd card? i would love the stock image if possible.

Wrong forum section.

nishka256 said:
So I have the acer a500 with the stock ics and rooted. i was using my tablet just fine last night and later on went to use it again and now its stuck on the acer screen. i have tried the resets for recovery aND IT does not work. its still stuck on the acer screen. can anyone help me? please. my tablet is the gen2 when i received the ics update if that helps. and as mentioned it was fine until last night. is there a way i can reinstall it with the sd card? i would love the stock image if possible.
Click to expand...
Click to collapse
Download a stock acer image and place it on a MicroSD under the name of update.zip then boot into recovery
But yes it is the wrong forum section - should be in Q&A doesn't bother me too much but it irritates devs because it's the development forum
Sent from my Iconia A500 using Tapatalk 2

ok
hi, thank you, please im not good at this. can you tell me a link for the stock? and tell me how do i boot it?
thank you

so can anyone direct ne to a sstock zip file of ics for the gen2 acer a500 tablet that works. i have no idea how my tablet got messed up. its stuck on the acer screen. ive tried so many things. i have tried the reset pinhole button, i have downloaded a lot of zip files or roms and tried to do the volume, power button and all i get is a robot with red triangle. i cannot use usb because my computer wont read it not even after downloading drivers. anyone help me please?

nishka256 said:
so can anyone direct ne to a sstock zip file of ics for the gen2 acer a500 tablet that works. i have no idea how my tablet got messed up. its stuck on the acer screen. ive tried so many things. i have tried the reset pinhole button, i have downloaded a lot of zip files or roms and tried to do the volume, power button and all i get is a robot with red triangle. i cannot use usb because my computer wont read it not even after downloading drivers. anyone help me please?
Click to expand...
Click to collapse
I'm not sure what may have happened but the easiest way to fix your tab is to downgrade back to HC using an acer utility called an "EUU". you will need your cpuid for this so i hope you have saved it somewhere.
Look here for 'jazzyjames' tutorial How to rollback to HC - for instructions on how to do this and a link to timmydeans HC EUU - also take a look thru my cpuid post (link in sig) for loads of info and links and even how to get yr cpuid if u dont have it

thanks i tried it and follow instructions numerous times. evry time i get to the step where it says "entering acer download mode on my tablet" on the EUU program on my laptop it says it "failed" so i try and try again with the same results. im running out of options. i dont know what to do.

maybe give this a shot. I've never had to use it myself but it's probably worth a shot.
How to unbrick your tablet -
http://forum.xda-developers.com/showthread.php?t=1699277

oh heck that doesnt sound too good, i've not heard of the actual EUU "failing" guess thats the result of the usb issue you spoke of!
The "update.zip" method, you have 2 choices here See this thread for all the Official Acer Stock Roms - Ensure you download a "Full" rom and not just one of the update packages....instructions are in the first post...
You need to extract the update.zip and it may need to be decrypted as I said instructions for all this are in the OP!!
method2 - I've tried this once!! I got pretty frustrated real quick. Its a buggy chinese rom - took me a good hour to finally get into flashing a recovery, but it did work and plenty of others
have posted success with it... drkalo has a guide right here
Failing that m8 yr options are very, very few...
Try on a different computer so we can rule that out...or not!
or try to troubleshoot the usb issue....there are the only 2 ways via sdcard or pc/usb...
thinking about it now, in your post you said
"i cannot use usb because my computer wont read it not even after downloading drivers. anyone help me please?"
Not sure I follow, wouldnt have thought you'd get all that way to download mode without USB drivers to begin with.
You have debugging enabled in settings and you connect your cable to your pc but your tab does not show up on your PC in Device Manager???
Are you still on the stock bootloader??what about recovery??

this is what comes up
this is what comes up after trying this methid

nishka256 said:
this is what comes up after trying this methid
Click to expand...
Click to collapse
So this window that pops up saying 'failed' and with instructions to go into apx mode - did u do this? what happened after you did it?
I haven't seen this particular error but normally with the downgrade process you do not have yr tab connected UNTIL you see the "cant detect your iconia tab" window (with similar instructions to enter apx mode manually) did you see this window at all? you do not enter your cpuid until AFTER you have put yr tab in apx mode and connected to yr PC, then the green status bar shows and then you should see "Congratulations".
To check you are in apx mode your tab screen is black and the power light is ON.
Now before you connect yr tab to yr PC open up Device Manager (pc) so you can make sure the apx/usb driver loads when you connect the cable - it will show under "USB Controllers". Once you can confirm the drivers are installed then you should be all good
The drivers are a bit of a pain as there are different ones for each different 'mode' of your tab i.e
USB driver that allows you to see the contents of yr tab from yr PC
ADB driver that allows yr tab and pc to communicate by sending commands to yr tab via yr PC
APX Driver which you normally only see while running HC, but yr PC can sometimes report an error with the "apx device" if the drivers have not installed properly
Acer Boot/Recovery Driver which NEEDS to be installed for any type of nvflash or EUU flash to be successful
Fastboot Driver if you have flashed bootloader v3 up this driver will load when you enter "Fastboot"
This is why folks have trouble with drivers and why we keep telling them "reinstall the drivers!!!" The Acer drivers from acer support AND the Google adb drivers which you can get from the first post of my cpuid thread (link in sig) the zip also has the fastboot drivers and saves you having to download the full android sdk. Having device manager OPEN while attempting any type of flash definitely helps you see whats happening - or not - driver wise...

Help not working iconia A500 after hard reset?

can some one help please. my son had put a password on my a500 and could not remember what it was, so used the buttons to do a hard reset and i got a error saying UNRECOVERABLE BOOTLOADER ERORR (0X19000008) and now it wont start and hangs on the acer logo.
its never being flashed with any rom or rooted,( never needed anything like that)
im quite new to all this guys and could with some help to fix it

mark845 said:
can some one help please. my son had put a password on my a500 and could not remember what it was, so used the buttons to do a hard reset and i got a error saying UNRECOVERABLE BOOTLOADER ERORR (0X19000008) and now it wont start and hangs on the acer logo.
its never being flashed with any rom or rooted,( never needed anything like that)
im quite new to all this guys and could with some help to fix it
Click to expand...
Click to collapse
ok i have flashed the a500 by this guied http://forum.xda-developers.com/showthread.php?t=1276227
all went well, the a500 restared and said please do not restart or reset. updae will finsh in the next 7mins.
and now the a500 is blinking on the andriod logo?

mark845 said:
ok i have flashed the a500 by this guied http://forum.xda-developers.com/showthread.php?t=1276227
all went well, the a500 restared and said please do not restart or reset. updae will finsh in the next 7mins.
and now the a500 is blinking on the andriod logo?
Click to expand...
Click to collapse
ok lets try this out,
power off your tab, hold the volume down and power button, continue holding both buttons until the tab load the acer logo. are you coming into recovery?
if so use the volume to go down to advanced, then wipe dalvic cache, then click yes, it will take a second or two. when the wipe is complete try goin back in the options to find reboot system. with any luck it may fix you
you should see a screen saying optimizing apps .
hope it helps :highfive:
scratch that^^ read your post abit more in depth and im assuming you must have recovery and have wiped dalvik while doin the above,.
try this method to install the v7 or v8 bootloader its the ics version and unlocked/patched im using v7 right now after i got a bootloop and error saying bootloader unverified.
http://forum.xda-developers.com/showthread.php?t=1622425
the area you wanna concentrate on is after step 6 do read the entire thread though and remember to always have your cpuid!!
ALL REPS GO TO CIVATO /BLACKTHUNDER THE A500 DEMI-GODS
Note: please read everything twice before performing any dangerous operations on your tab i will not be held responsible
STEP 6 INSTALLING ICS BOOTLOADER
Automated flashing tool
USING blackthund3r ATX flash tool , It makes it all a little easier !
You need help on this ! Here is a walk thru!
-download the APX-FLASH-Tool & Manager
-Download one of the V8 unlocked bootloader apx flash packages combined with a recovery of your choise.
V8-pubA50._public_recovery.a500apx
V8-Thor_1.7.3_recovery.a500apx
V8-TWRP_2.1.3_ICS_recovery.a500apx
- Firts you do the Steps 1-2-3- 4 of the main guide !!
-1-Reboot your tablet and make sure on your tablet: "Settings" -> "Applications" -> "Development" -> "USB debugging" switch on.
-2-Now start the "A500APXFlash.exe" , the tool will start .
-3-When it askes for your SBK you need to type it in , the v0.4 APX flash tool will give your SBK automaticly !!
-4-Now you select "Use an A500 APX Flash Tool Package.(.a500apx)
-5-Select the package that you want,(you click on the right arrow to continue)
-6-Now you can select "Manual Method" or "Automatic Method". (I always pick Automatic)
-7-Click on "Enter APX Mode" (now it will do his thing)
-8-When it says "Done! press to run again" (even if it says on the bottom of the app "no apx mode devices are connected") you click on the right arrow to continue.
-It will ask if you are ready (click yes if you are)
-Let the app do his thing and wait !!!!!! Until it says "Done! Press and hold power to switch off then power back on!"
Optional A500MANAGER
What does it do :
· One-click APX Mode entry
· One-click Recovery Mode entry
· One-click fastboot entry for patched bootloaders
· Instant logcat viewer
· Instant dmesg Viewer
· Function which dumps the dmesg to a text file on the desktop
· Serial number extraction to make SBK calculation exponentially easier
· Links to ICS Root, A500 APX Flash Tool and two download links (Acer and my mirror) for USB Drivers
· Shows what mode the tablet is in at the bottom

thanks for trying to help m8. the a500 does not turn on so how can i switch on usb debugging?

mark845 said:
thanks for trying to help m8. the a500 does not turn on so how can i switch on usb debugging?
Click to expand...
Click to collapse
erm well mate...u dont, you enter apx mode manually with the reset button and power button.
like i said read the whole thread buddy :silly:

Gotcha mate. So APX mode is like USB dubugging right?
Time to read.
Ill post back.

mark845 said:
Gotcha mate. So APX mode is like USB dubugging right?
Time to read.
Ill post back.
Click to expand...
Click to collapse
im not the best but from i know and understand =
apx mode is like the base programming/flashing state for making changes to your tabs guts/ loading software/os,.
usb debugging is for locating/extracting/uploading information to a system with already loaded software/os
you would need usb debugging to let the flashtool automatically set the tab into apxmode/ as doin it manually can be a hassle, but since you cannot turn usb debugging on to use that feature of the tool you should be ok to manually power into debugging and continue with the guide
tip: i learnt the 1-week till 3am way, you must have the usb plugged to enter apxmode.......or is it the other way around? or is it the charger? lol i cant remember srry
note: yes bruuu read, read, read, these steps are very dangerous to your tab if performed incorrectly. check everything, even look further down the threads to see what problems and solutions others have run into before flashing anything.
let us know how your doin and hopefully we're have it live n kicking again soon

ok im in APX mode. i start the manger and it asks for the SBK.
If i red this right the tool should get the sbk for me?
-3-When it askes for your SBK you need to type it in , the v0.4 APX flash tool will give your SBK automaticly !!
but the tool does not give me it?

-STEP 3=Now go to vache's site to get your SBK
you put your cpuid in and it gives you your sbk
these steps are further down the page (i know its set out weird)
How to get my CPUID ?
On HC Rom or HC bootloader (3.01) or you got a old nandroid backup do this to get your cpuid
-You can find your "cpuid" in one of your "nandroidbackups" that you made with cwm (look on your external SD/clockworkmod/backup=uid.txt ). It's the uid text you are looking for.
-Or when you connect your tablet and type in adb devices in cmd you get your cpuid
-Or usbdeview see more info here , thanks to dibb_nz
ON ICS ROM or ICS booloader (0.3.11 or 0.3.12) do this to get your cpuid:
Or you Install and launch Android terminal app on tablet. Run the following command: dmesg>/mnt/external_sd/dmesg.txt
Open up dmesg.txt (will be stored on your external SD) and look for androidboot.serialno. That is your CPUID.
Or try the following to get your cpuid (thanks to japinder)
-Reboot the Tab & just use the command 'dmesg | grep androidboot.serialno' (without quotes).
It displays the cpuid there & then. No extra lines, no need to save to file & then search. If the Tab hasn't been rebooted in a while, then the line containing 'androidboot.serialno' entry is lost/overwritten, so it won't even be there in the 'dmesg' output. Running the above command after a fresh reboot will always yield the result in an easier way.
so when you got your cpuid go to vache's site put it in and get your sbk, u can use the relative step in the thread to check your sbk is correct if you feel the need.
Enter it into the a500flash tool download a500
flashtool
click arrow
then select a ".a500apx" package u can get one here : skrillax BL's
Im using the v7
click arrow the tool should then do its thang! when it says pass/complete/get me a beer just restart your tab and it should be good to go.,
these are the steps i took on my tab when i had a unverified bootloader error and it fixed it all for me,... but i can not be taken responsible .....your tabs not working anyways so eh lol

Thanks for all your help.
Looks like its just a brick as i have no backups what so ever and it's never being rooted and it won't boot what so ever :crying:
Thanks mark

but it should work with the guide above?
after everything if you dont want it ill take it off your hands or a good price?

I really would like to get this up and running again but i just can't see how. Ive spent the last two days reading as many threads as i can and i can't see any way to fix this and it's doing my head in........
Keep reading on......

Do i still need my cpuid if I'm downgrading to a stock rom?

mark845 said:
Do i still need my cpuid if I'm downgrading to a stock rom?
Click to expand...
Click to collapse
its always good to have cpuid, and i dont think you can go back to stock rom unless you follow the guide and get recovery

[Q] Stuck at ACER logo

So, i have been tasked with fixing an acer tablet. I have been searching these forums for a few days to try and figure out how to fix this tablet.
The issue is, it sits at the ACER logo screen (this would be an easy fix on my GNEX). Sifting through the threads i decided to post here to help me move this along faster.
I can get the device into the bootloader. I am presented with the following -- Bootloader v0.03.12-ICS: Starting Fastboot USB download protocol. I can not use fastboot as the bootloader is locked and i can not unlock it (from searching i found i need to installed a patched version, and that is where i am running into issues).
I can not figure out his CPUID. Since the system will not boot, i can not use a terminal to get it. this tablet was completely stock so no CWM on it. I thought i had it showing in ADB once, but i have never been able to get it back into that mode. (any tricks, i thought it should work if i am in the bootloader, i installed the driver from acer, but i does not list any devices, tried another usb port).
I have also tried putting an update.zip file on the sd card and booting into stock recovery, but that ends up with an android with the red ! mark above its belly.
so, i ask you guys for some help. Is there any way i can fix this tablet?
EDIT:
when i do a fastboot devices, i just get a ? fastboot. and nothing for ADB
The tablet also responds to fastboot commands, mainly reboot, anything major and it tells me denined (that it is locked)
EDIT2:
I have blackthund3r A500 manager running, i got the tablet into APX mode, at the bottom it says A500 detected in APX mode. When i click Dump dmesg to desktop, it created a file but nothing is filled in it. When i clicked view dmesg, it says - error: device not found.
Also, under device manager i am seeing a device called Acer USB boot-recovery driver. When i get it into bootloader it shows up as a ADB driver.
Thanks
-CGfreak102

I'm going to assume you have an A500 and NOT an A501.
It appears your stock recovery is probably also working, as if it weren't, you'd probably go to APX mode. As it is, you get the Acer screen.
Regardless, here's a list of A500 ICS full update files on my Dev Host server. I've already decrypted, and named each one a little different so you won't get confused. Put one of them (the zip file, DO NOT EXTRACT) on your external SD card. Then power on your tablet holding either PWR & Vol+ , or, PWR & Vol-. Can't remember which for stock recovery. See if the update will install. You'll see some text in the upper left corner, then you can release the buttons.
http://d-h.st/Zf8
http://d-h.st/2cm
http://d-h.st/gw8
http://d-h.st/KXl
Now, you may have to try more than one of these updates. Some work, some don't. But try each one and see if it completes install. This is about the easiest way to begin with.
If it don't work, then probably have to get a linux ubuntu install to get the UID number.
MD

Moscow Desire said:
I'm going to assume you have an A500 and NOT an A501.
It appears your stock recovery is probably also working, as if it weren't, you'd probably go to APX mode. As it is, you get the Acer screen.
Regardless, here's a list of A500 ICS full update files on my Dev Host server. I've already decrypted, and named each one a little different so you won't get confused. Put one of them (the zip file, DO NOT EXTRACT) on your external SD card. Then power on your tablet holding PWR & Vol+. See if the update will install. You'll see some text in the upper left corner, then you can release the buttons.
Now, you may have to try more than one of these updates. Some work, some don't. But try each one and see if it completes install. This is about the easiest way to begin with.
If it don't work, then probably have to get a linux ubuntu install to get the UID number.
MD
Click to expand...
Click to collapse
The updates did not work for me (was I not supposed to change the names of the archives to update.zip?), and I have the exact same issue as the author of this thread (minus the part where he's doing it for someone else, It's my tablet). Is there a way to get the CPU ID on XP? I do not have access to a Ubuntu installed computer, although I have Virtual Box installed on my XP and when I set up Ubuntu on it, it did not work.

thank you
thank you, it worked for me.
i formatted my SD card, and i renamed the file i downloaded with ------> update
i copied it to SD card.
i pressed Power button + Volume button (-)
it took me less than 2 minutes to update.

CGfreak102 said:
So, i have been tasked with fixing an acer tablet. I have been searching these forums for a few days to try and figure out how to fix this tablet.
The issue is, it sits at the ACER logo screen (this would be an easy fix on my GNEX). Sifting through the threads i decided to post here to help me move this along faster.
I can get the device into the bootloader. I am presented with the following -- Bootloader v0.03.12-ICS: Starting Fastboot USB download protocol. I can not use fastboot as the bootloader is locked and i can not unlock it (from searching i found i need to installed a patched version, and that is where i am running into issues).
I can not figure out his CPUID. Since the system will not boot, i can not use a terminal to get it. this tablet was completely stock so no CWM on it. I thought i had it showing in ADB once, but i have never been able to get it back into that mode. (any tricks, i thought it should work if i am in the bootloader, i installed the driver from acer, but i does not list any devices, tried another usb port).
I have also tried putting an update.zip file on the sd card and booting into stock recovery, but that ends up with an android with the red ! mark above its belly.
so, i ask you guys for some help. Is there any way i can fix this tablet?
EDIT:
when i do a fastboot devices, i just get a ? fastboot. and nothing for ADB
The tablet also responds to fastboot commands, mainly reboot, anything major and it tells me denined (that it is locked)
EDIT2:
I have blackthund3r A500 manager running, i got the tablet into APX mode, at the bottom it says A500 detected in APX mode. When i click Dump dmesg to desktop, it created a file but nothing is filled in it. When i clicked view dmesg, it says - error: device not found.
Also, under device manager i am seeing a device called Acer USB boot-recovery driver. When i get it into bootloader it shows up as a ADB driver.
Thanks
-CGfreak102
Click to expand...
Click to collapse
I found a partial solution to the problem. you need to download a file archive called babsector.rar. It has two batch files in it that will basically do the same thing as blackthunder's tool, the only problem being is that the tool won't work for me. The other part of the bad side is that now I need help to flash a kernel onto mine without the tool.

moscow desire said:
i'm going to assume you have an a500 and not an a501.
It appears your stock recovery is probably also working, as if it weren't, you'd probably go to apx mode. As it is, you get the acer screen.
Regardless, here's a list of a500 ics full update files on my dev host server. I've already decrypted, and named each one a little different so you won't get confused. Put one of them (the zip file, do not extract) on your external sd card. Then power on your tablet holding either pwr & vol+ , or, pwr & vol-. Can't remember which for stock recovery. See if the update will install. You'll see some text in the upper left corner, then you can release the buttons.
http://d-h.st/zf8
http://d-h.st/2cm
http://d-h.st/gw8
http://d-h.st/kxl
now, you may have to try more than one of these updates. Some work, some don't. But try each one and see if it completes install. This is about the easiest way to begin with.
If it don't work, then probably have to get a linux ubuntu install to get the uid number.
Md
Click to expand...
Click to collapse
this being a very old thread, any luck on getting new links 4 years later? My acer a500 stuck on the boot screen. Thanks

GizoMot said:
this being a very old thread, any luck on getting new links 4 years later? My acer a500 stuck on the boot screen. Thanks
Click to expand...
Click to collapse
I might have one or two of the files lying around on my computer let me see if I can find them and upload them.

Hello,
I have been asked to troubleshoot an ACER iconia stuck at boot logo. I am not sure if what I read here is applicable to the model I got. Here is what I can read on the label at the back of the tablet :
ACER iconia One 10 B3-A20 Model A5008
FCC ID:HLZA5008 IC: 1754F-A5008
So is "A500" topics relevant for that tablet ? I don't see any topic about "iconia one 10" or "A5008" ...
Thank you for your answers.

Stock firmware reinstalled
Replying to myself !
Found stock firmware from that Acer link, entering model etc.... (change language FR to what you need).
Then copy downloaded file to SD-CARD, and restore firmware from the recovey menu (pressing "Vol Down + Power" to enter.
Then Restart ... Cool.
pled said:
Hello,
I have been asked to troubleshoot an ACER iconia stuck at boot logo. I am not sure if what I read here is applicable to the model I got. Here is what I can read on the label at the back of the tablet :
ACER iconia One 10 B3-A20 Model A5008
FCC ID:HLZA5008 IC: 1754F-A5008
So is "A500" topics relevant for that tablet ? I don't see any topic about "iconia one 10" or "A5008" ...
Thank you for your answers.
Click to expand...
Click to collapse

Cant Flash Custom Bootloader/Recovery on A500 (ICS OTA 4.0.3)

So ive been trying for almost a week now trying to put a custom ROM on my Acer Iconia A500, but my tablet doesnt want to do cooperate. I have tried EVERYTHING, from using blackthunders APXFlash tool to NvFlash and everything. My problem is my computer will pick up my tablet once its in APX mode. I go to my "Devices and Printers" and under everyting it has a picture of a object and under it, it says "APX". Also in the bottom right corner of laptop theres the "Usb" icon and if i click on it, it says "Eject APX", so i know my computer knows what it is. but no matter WHAT program i use, my A500 never gets any white text on it when its trying to go into the bootloader or anything. i can only get to the point where my device is in APX mode.Nothing seems to work AT ALL. And all the programs get to the point of trying to flash the bootloader and thats it. They just stop working or cant go any further for some reason. I also deleted my "boot.p" file in /system as well. I got my CPUID, i got my SBK, i got all of that using Afterota program. My tablet IS ROOTED. So im stuck right now. Tablet runs fine and good. Just dont wanna give up and really needing some help. Heres my tablet info:
Tablet Cpuid : 037C61C9408103D7
Tablet Sbk : 0xE4531F00 0x18070000 0xF74EE402 0x11DE2003
Android Build : Acer_AV041_A500_1.033.00_PA_CUS1
Bootloader : 0.03.12-ICS
I also tried downloading the "babsector.rar" file from the russian website and it says the file was removed, id SO GREATLY appericate it if someone who has it could re-upload it somewhere else or gimme a good working downloading link for it. One again please help me out if you have ANY suggestions or know how to fix my issue. THANKS

RECKLESS PAIN said:
So ive been trying for almost a week now trying to put a custom ROM on my Acer Iconia A500, but my tablet doesnt want to do cooperate. I have tried EVERYTHING, from using blackthunders APXFlash tool to NvFlash and everything. My problem is my computer will pick up my tablet once its in APX mode. I go to my "Devices and Printers" and under everyting it has a picture of a object and under it, it says "APX". Also in the bottom right corner of laptop theres the "Usb" icon and if i click on it, it says "Eject APX", so i know my computer knows what it is. but no matter WHAT program i use, my A500 never gets any white text on it when its trying to go into the bootloader or anything. i can only get to the point where my device is in APX mode.Nothing seems to work AT ALL. And all the programs get to the point of trying to flash the bootloader and thats it. They just stop working or cant go any further for some reason. I also deleted my "boot.p" file in /system as well. I got my CPUID, i got my SBK, i got all of that using Afterota program. My tablet IS ROOTED. So im stuck right now. Tablet runs fine and good. Just dont wanna give up and really needing some help. Heres my tablet info:
Tablet Cpuid : 037C61C9408103D7
Tablet Sbk : 0xE4531F00 0x18070000 0xF74EE402 0x11DE2003
Android Build : Acer_AV041_A500_1.033.00_PA_CUS1
Bootloader : 0.03.12-ICS
I also tried downloading the "babsector.rar" file from the russian website and it says the file was removed, id SO GREATLY appericate it if someone who has it could re-upload it somewhere else or gimme a good working downloading link for it. One again please help me out if you have ANY suggestions or know how to fix my issue. THANKS
Click to expand...
Click to collapse
First of all thanks for an informative post!! I wish everyone gave as much info as you One thing you didn't mention was which PC OS you are using - 32bit are best
My problem is my computer will pick up my tablet once its in APX mode. I go to my "Devices and Printers" and under everyting it has a picture of a object and under it, it says "APX". Also in the bottom right corner of laptop theres the "Usb" icon and if i click on it, it says "Eject APX", so i know my computer knows what it is.
Click to expand...
Click to collapse
Right, everything is in order here, you're seeing exactly what you are supposed to
So now we need to know "what" doesn't "work".
The babsector file is best for trouble shooting as it will always post some sort of output. Its in post2 of the root guide in my sig.
1. Put your tab in apx mode and connect your "micro usb cable" to your pc
2. Run the first .bat file of babsector.
Now what exactly happens next, can you post a screenshot?
Can't help much further until you do this!!
If the first .bat file runs ok, you need to boot directly to cwm which babsector has just flashed.
Do a nandroid backup and then
a complete wipe including /data/media - you need to go in and specifically enable this from the 'mounts' menu. Wipe davlik and cache too.
Now flash your custom rom and power down.
Back into apx mode and run the 2nd .bat file.
Reboot and voila! you should be all good - fingers crossed!!!

dibb_nz said:
First of all thanks for an informative post!! I wish everyone gave as much info as you One thing you didn't mention was which PC OS you are using - 32bit are best
Right, everything is in order here, you're seeing exactly what you are supposed to
So now we need to know "what" doesn't "work".
The babsector file is best for trouble shooting as it will always post some sort of output. Its in post2 of the root guide in my sig.
1. Put your tab in apx mode and connect your "micro usb cable" to your pc
2. Run the first .bat file of babsector.
Now what exactly happens next, can you post a screenshot?
Can't help much further until you do this!!
If the first .bat file runs ok, you need to boot directly to cwm which babsector has just flashed.
Do a nandroid backup and then
a complete wipe including /data/media - you need to go in and specifically enable this from the 'mounts' menu. Wipe davlik and cache too.
Now flash your custom rom and power down.
Back into apx mode and run the 2nd .bat file.
Reboot and voila! you should be all good - fingers crossed!!!
Click to expand...
Click to collapse
OK so when I put it in APX mode and connected to it, I ran the "A501 A" file and entered my SBK. But when I hit enter it will work just fine alllll the way up til it says something about sending file to bootloader, and then just fails. This is the SAME thing that happened when I use NvFlash and APXFlash! None of them can seem to access my boot loader and I never get anyway white text on my Acer saying it is! So idk what to do! I can't post any screenshots at the moment since I'm not home right now. I will once I get home. Also I can't even enter stock recovery on my tablet! I turn it off, and as its turning back on I hold the "Power" and "Volume Down" button, but just boots normally.....so Idk if this has to do with the problem or not....
Sent from my XT912 using Tapatalk

NEVER MIND GOT IT WORKING!!!!!! THANK GAWD. I just reinstalled the drivers and apx drivers and when i loaded up the a501 A file it sent everything correctly and smoothly! Now running a custom ROM! THANKS A MILLION!!!!!!!(;

Not for me =(
RECKLESS PAIN said:
NEVER MIND GOT IT WORKING!!!!!! THANK GAWD. I just reinstalled the drivers and apx drivers and when i loaded up the a501 A file it sent everything correctly and smoothly! Now running a custom ROM! THANKS A MILLION!!!!!!!(;
Click to expand...
Click to collapse
Well that sux because I thought we were on the same page, except you got it working. I get stuck on uploading the bootloader stage 2 in apx program.
Also when I try to load recovery.
It does a laying down android with a triangle and a exclamation point in it.
I found the cpuid from navigating to the android file folders.
0428004342e0e297 which converts to this
0xC7E2C201 0xDBFDC006 0xDB922404 0x44312103
Is there a way to verify that I do in fact have the correct one?
I really want to update my rom, but I don't know what I'm doing wrong.

vicviper74 said:
Well that sux because I thought we were on the same page, except you got it working. I get stuck on uploading the bootloader stage 2 in apx program.
Also when I try to load recovery.
It does a laying down android with a triangle and a exclamation point in it.
I found the cpuid from navigating to the android file folders.
0428004342e0e297 which converts to this
0xC7E2C201 0xDBFDC006 0xDB922404 0x44312103
Is there a way to verify that I do in fact have the correct one?
I really want to update my rom, but I don't know what I'm doing wrong.
Click to expand...
Click to collapse
What I did was went to the Acer website and found my tablet and installed the HoneyComb driver that was right under my ICS firmware. (Since they didn't have any drivers for the latest ICS OTA 4.0.3) which these drivers will work fine. Next after I reinstalled those drivers I put my tablet in APX mode, connected it to my laptop. Made sure in the bottom right hand corner it had installed the APX drivers successfully and made sure under the usb icon it.said "APX". I then flashed the a501a file first and it went through and worked! Them from there I went to wipe what I needed and installed my custom rom!
Sent from my XT912 using Tapatalk

vicviper74 said:
Well that sux because I thought we were on the same page, except you got it working. I get stuck on uploading the bootloader stage 2 in apx program.
Also when I try to load recovery.
It does a laying down android with a triangle and a exclamation point in it.
I found the cpuid from navigating to the android file folders.
0428004342e0e297 which converts to this
0xC7E2C201 0xDBFDC006 0xDB922404 0x44312103
Is there a way to verify that I do in fact have the correct one?
I really want to update my rom, but I don't know what I'm doing wrong.
Click to expand...
Click to collapse
two tools in my root guide for sbk check and while you're there read up about the boot.p file if you ever want to get past the dead android screen, everything is explained in the first post