Database Users

[Q] Sprint Galaxy S5 Not Powering On

Can someone please give me some advice on what to do. My phone is less than 3 months old and will not power on. It doesn't do anything, not even the vibration it usually does. I've tried plugging it into the charger but it doesn't even have the charging light on. It was working fine and just stopped. I pulled the battery out and put it back in but nothing it working. If If anyone has any suggestions, I would be very grateful! Thanks!!!

what were you doing at the time
What were you doing at the time the phone stopped working? Did you try charging the battery on an external charger?

As the poster above suggested, what were you doing recently? We are looking for clues as to what happened? Did you yank on the power cord, drop the phone, et cetera?
Make sure that your battery isn't in backwards in the phone and try using a different cable to charge the phone. If it still doesn't charge, then borrow a friends external charger.. or even the (charged) battery out of their S5 for a few seconds to see if your phone will turn on. We're trying to differentiate between a dead battery and all other problems.
If you still have no luck, then remove the battery for ten seconds, then replace (the presumably charged) battery in your phone. Then press and hold the volume down key. Then also press and hold the home key, then the power key. After about five seconds, you should see the phone start to the "download screen". If so, post here for further guidance.
If you phone is non responsive to a borrowed battery and the download mode described above, then you should seek warranty service with your carrier. A three month old phone should still be under warranty.
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goddie392 said:
What were you doing at the time the phone stopped working? Did you try charging the battery on an external charger?
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I was talking on it and hung up. Then, I tried to use it about 5 mins later and it wouldnt turn back on. What do you mean by "external charger"?? Sry, I'm not very tech savy lol! The only charger I have is the one that came with my phone. Thank you for replying! ☺

fffft said:
As the poster above suggested, what were you doing recently? We are looking for clues as to what happened? Did you yank on the power cord, drop the phone, et cetera?
Make sure that your battery isn't in backwards in the phone and try using a different cable to charge the phone. If it still doesn't charge, then borrow a friends external charger.. or even the (charged) battery out of their S5 for a few seconds to see if your phone will turn on. We're trying to differentiate between a dead battery and all other problems.
If you still have no luck, then remove the battery for ten seconds, then replace (the presumably charged) battery in your phone. Then press and hold the volume down key. Then also press and hold the home key, then the power key. After about five seconds, you should see the phone start to the "download screen". If so, post here for further guidance.
If you phone is non responsive to a borrowed battery and the download mode described above, then you should seek warranty service with your carrier. A three month old phone should still be under warranty.
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My battery was charged in the 70% and I also used my husbands battery (we have the same phone) but that didnt work either. I'm going to try your other suggestion. Thanks!

melissadf79 said:
My battery was charged in the 70% and I also used my husbands battery (we have the same phone) but that didnt work either. I'm going to try your other suggestion. Thanks!
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Can you get into recovery ( volume up + menu +power button) or download mode (volume down + menu + power button)?
You may read this article http://www.technobezz.com/samsung-galaxy-s5-not-charging/, hope it helps.

I tried the volume down + home + power and it didn't work. I'm not sure what to do. I don't want to make a trip to the store but it's looking like I'm going to have to.

melissadf79 said:
I tried the volume down + home + power and it didn't work. I'm not sure what to do. I don't want to make a trip to the store but it's looking like I'm going to have to.
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It may well be an electrical hardware issue, it doesn`t look like a software problem to me. Good luck and i hope its fixed soon

melissadf79 said:
I tried the volume down + home + power and it didn't work. I'm not sure what to do. I don't want to make a trip to the store but it's looking like I'm going to have to.
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It is looking like a hardware issue. If you are positive that the battery is charged.. i.e. if the battery turns your husband's phone on, then we ask what is different about your phone? Most software issues would be bypassed by starting a phone in download mode, which is why I asked you to try that.
Have a quick look at the battery "fingers" or pins on your phone. Those are the gold or silver coloured pins that line up with the gold or silver tabs on the end of your battery. Do they all appear to be the same? There isn't one that is bent out of alignment or shorter than the others where it might not be making contact with the battery?
And why not try one more test? See if the phone will start up in "recovery mode" this time.
Pull the battery out of the phone for ten seconds. Then replace it. Now in order.. press and hold the volume up button, then press and hold the home button as well. And last, press and hold the power button. Continue holding all three for ten seconds or until you see the phone screen turn on.
If that still doesn't work, my best guess is that you may have accidentally banged and damaged the power button. If it was me.. I'd try pressing really hard and wiggling the power button for a few seconds to see if you can cajole the phone to power on at least once and confirm the problem.
But that is about all that we can do. If you can't get the phone to power up with a known good battery.. then th store needs to check it with test equipment to narrow down what the hardware fault is.
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Stock brick?

Hi there!
Not sure if anybody has had this issue, or if this is new (hopefully not, and hopefully there is a known fix).
Everything is stock, no root. Device was around 90% charge and powered off completely. Tried to turn it on, nothing. Plugged into charger - nothing. Tried to access bootloader (power + down volume) - nothing!
Any idea if there is a way to recover at this point? Google is already overnighting a replacement device, but I'd like to retrieve some data.
Thanks!

kjinxx2 said:
Hi there!
Not sure if anybody has had this issue, or if this is new (hopefully not, and hopefully there is a known fix).
Everything is stock, no root. Device was around 90% charge and powered off completely. Tried to turn it on, nothing. Plugged into charger - nothing. Tried to access bootloader (power + down volume) - nothing!
Any idea if there is a way to recover at this point? Google is already overnighting a replacement device, but I'd like to retrieve some data.
Thanks!
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Keep it on the charger, keep trying the power button to turn on (make sure it clicks then hold it a long time), same with power+vol. down. At least you are getting a replacement.

did you try to press and hold the power button for 15-30secs ?

Matrix_19 said:
did you try to press and hold the power button for 15-30secs ?
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Left it on the charger for about 4 hours then booted into the loader and started fine... I did try holding the power and volume for 45 seconds previously.
Not sure if I should take the new phone or keep this, not sure if they're sending a refurbished. But don't really want to deal with restoring data... Thoughts?

kjinxx2 said:
Left it on the charger for about 4 hours then booted into the loader and started fine... I did try holding the power and volume for 45 seconds previously.
Not sure if I should take the new phone or keep this, not sure if they're sending a refurbished. But don't really want to deal with restoring data... Thoughts?
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It depends on how long you've had the original phone. If you contact Google for a replacement within 15 days of purchase you get a new device, any longer and it's a refurbished unit.

Oh boy, a boot loop!

Get my shiny new phone, start it once, turn it off because I forgot to swap sim cards, and then it's just stuck at a screen that has a circle with a small "S" shape in it which I took to be the "charging" screen. Well ****. I force power-off the device and power it on again. "Installing updates" followed by "failed to mount /system" Huh. Cue an hour of frustration and not being able to find firmware and here we are. Advice? Please? Recovery menu does nothing to help and my next plan is to just flash stock firmware but apparently that doesn't exist (Sprint standard US fyi).
Update: I have no words. "Run graphic test" from the recovery options seems to have fixed the bootloop.
Update 2: the "fix" was only temporary. Nice. Back to the drawing board.

The easiest way is to return it to Samsung or your carrier.

Wow. That really sucks. :/
Sent from my ONEPLUS A3000 using Tapatalk

Bootloop..
Seems like u mite have a faulty usb..Try plugging it in and then unplugging it while holding down the power butten... Repeat..Hold down power button and plug in to charger..Hold for about 10 seconds..Leave it plugged in for several minutes...Unplug while holding power button and keep holding for about 2 min then plug chrid back in while still holding down power....

jlgreen36 said:
Seems like u mite have a faulty usb..Try plugging it in and then unplugging it while holding down the power butten... Repeat..Hold down power button and plug in to charger..Hold for about 10 seconds..Leave it plugged in for several minutes...Unplug while holding power button and keep holding for about 2 min then plug chrid back in while still holding down power....
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This thread is very old. But usually this issue stems from needing a factory reset. His inability to flash firmware is cause he was in recovery not download mode.

Black Screen Unresponsive

I got a new update for my phone and after it finished applying, my phone won't turn on. The screen is black but when i plug it into my computer i can hear the usb jingle. I tried all the button combinations but its unresponsive.
Anyone know whats happening?

Firegrill said:
I got a new update for my phone and after it finished applying, my phone won't turn on. The screen is black but when i plug it into my computer i can hear the usb jingle. I tried all the button combinations but its unresponsive.
Anyone know whats happening?
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can you boot to recovery or fastboot?
what button combinations u tested?

Geeks Empire said:
can you boot to recovery or fastboot?
what button combinations u tested?
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I cannot boot to either.
I've tried all the combos, vol down + power, vol up + power, vol down + bixby + power, vol up +bixby + power.

Firegrill said:
I cannot boot to either.
I've tried all the combos, vol down + power, vol up + power, vol down + bixby + power, vol up +bixby + power.
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can apps like odin recognize it or not?
(anyway of that but better to take it to service center)
:good:

Geeks Empire said:
can apps like odin recognize it or not?
(anyway of that but better to take it to service center)
:good:
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I've tried but nothing sees it
Yea, I'm going to take it to a service center cause it seems like there's nothing I can do on my side.

Firegrill said:
I've tried but nothing sees it
Yea, I'm going to take it to a service center cause it seems like there's nothing I can do on my side.
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Did you take the phone in for service? What did they do to fix it, if they fixed it... I have a dead phone and need some answers if they are out there. I'm looking through every post that has anything to do with this subject and coming up blank - just like my phone's screen!
Part of my issue is that I had a shut down from out of nowhere on NYE. I was able to bring it back up with the power, volume up, and Bixby combo the next day. Foolishly I assumed it was a fluke and went right back to using my phone just as I had before. I saw an article about disabling the Bixby button, which seemed to be the thing to do... When the phone shut down the next day again, I couldn't bring it back because I no longer have a Bixby button for the combo. It's been down since Jan. 2, and I'm at my wit's end. Can you please update your phone status? I'd appreciate it if you can!

bingnune said:
Did you take the phone in for service? What did they do to fix it, if they fixed it... I have a dead phone and need some answers if they are out there. I'm looking through every post that has anything to do with this subject and coming up blank - just like my phone's screen!
Part of my issue is that I had a shut down from out of nowhere on NYE. I was able to bring it back up with the power, volume up, and Bixby combo the next day. Foolishly I assumed it was a fluke and went right back to using my phone just as I had before. I saw an article about disabling the Bixby button, which seemed to be the thing to do... When the phone shut down the next day again, I couldn't bring it back because I no longer have a Bixby button for the combo. It's been down since Jan. 2, and I'm at my wit's end. Can you please update your phone status? I'd appreciate it if you can!
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Lol disabling the bixby button in software does not mean you can't trigger download mode. That level of software has no idea what packages you disabled ?

Did you have Substratum themes applied before updating?

Firegrill said:
I got a new update for my phone and after it finished applying, my phone won't turn on. The screen is black but when i plug it into my computer i can hear the usb jingle. I tried all the button combinations but its unresponsive.
Anyone know whats happening?
Click to expand...
Click to collapse
Happened with me last night, bunch of updates and then black. I was gonna send to warranty, then someone told me Power + Bixby + Vl down and it worked. How can I find out what did it

When I called Samsung, they were clueless how to get it started again as we walked through all the button combinations they had. It was fully charged when it stopped working, both times. The second time it took me a few days of trying on my own, calling, Samsung and then going into their repair store.
They took it back to work on it after I explained what was going on. He tried several things and came out and told me it may need a replacement but wanted to try one more thing. Hours later, he came back and said he hooked it up to a charger and it had been dead. Once it started charging, it showed the green battery, lightning bolt and blinking circle. It still didn't start normally, but the three button combo worked at around 20%. I'm not sure if he tried before that, but it came back on.
I've discovered that my handset is extremely sensitive to cold temperatures and shuts down. I'm in the Midwest and have been working outside in a tent like structure. I listen to music, books, or podcasts while I'm working. Many times, I will put my phone on a shelf while charging but still listening. The phone shuts off and first I have to wait for it to warm up, then it has to drain the fully charged battery, and then I start charging it again. After the first time on my own, I did the button combo right after it started taking a charge and it worked.
I'm not sure if a replacement phone is the way to go, because if this is common on the S8, I might end up with another dud that would just frustrate me more. I like the phone, but this quirk is annoying.

Last night my phone was charging and accessible fine. This morning I have a green light at the top showing I assume that it's charged but the screen is totaly black. nothing I do brings up any screen. I tried all the button combos I tried plugging it in to the charger and nothing shows any kind of reaction. I tried plugging it into my computer and the computer said it was setting up device QUSB_BULK. Then said it was set up but even after it supposedly complete I could not find the device. What the hell?

S8 Black Screen
Is the green light staying on? This happened to me on one of the many shut down times I experienced. I think I narrowed it down to my phone not liking cold temperatures, but I don't know if that is your phone's issue. It hasn't happened since last winter, so I haven't needed to do any of this for quite some time, but I'm trying to remember all of the steps I took.
I'm gonna suggest getting the battery drained back down to zero. In order to drain the battery when it's black screened, I kept trying all the button combos repeatedly for, it seems like, maybe three or more days... I couldn't tell if it was dead on several of the occasions, but when I had an indication light, it went off after days of doing any and all button combos, just to drain what battery I could.
Once you do that, while keeping it out of any extreme temps, (if there have been any) then plug in the adapter that came with it, using a good quality USB-C cord and charge it again and see if the charging screen comes up. (The Fast Adapter Charger that connects with USB 3.o is the best to use. Samsung wanted me to use the original cord, but I have no idea where that is! I just used a good quality cord.)
If that doesn't do the trick, then it's not the same issue I had, and I wish you luck on finding out and getting it fixed! Don't forget to update the site for others to find out if your tricks work... (You can still try this, but it may be just to rule it out as a possibility.) Try draining it more than you first did, and then plug it in again to see if it takes a change.
If it is taking a charge again after draining and plugging in your power cord, wait until you get back up to at least 20% and then try the three button start (Bixby / Power / Volume Up at the same time) and make sure you hold them for up to 30 seconds or until it kicks on. One time, I think I held it for almost a full minute. But it did take the change, restarted on the three button combo restart, and didn't have any new issues from its down time.
If this works for you, come back and tell us! If not, come back and report what you try and what the results are.
I really hope that helps! Good luck!
bingnune
S8 with OtterBox case (and screen protector back in the box. It just interfered with my phone's touch screen responsiveness.)
ThetaShard said:
Last night my phone was charging and accessible fine. This morning I have a green light at the top showing I assume that it's charged but the screen is totaly black. nothing I do brings up any screen. I tried all the button combos I tried plugging it in to the charger and nothing shows any kind of reaction. I tried plugging it into my computer and the computer said it was setting up device QUSB_BULK. Then said it was set up but even after it supposedly complete I could not find the device. What the hell?
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Sounds like a system problem, you can try to use the button to force a reboot, if there is no response, you can try to reinstall the system, if this still can not be solved, then you may need to replace the new screen, you can go to Witrigs to see Note 8 screen, they There is an original Note 8 Super AMoled screen for sale. The price is also relatively low.

Anyone have issues where the phone shuts off and will not come on or respond?

I had this issue before on the S3, won't charge, won't come on, no lights come on.

Ok by now roughly timewise, I would've gotten the S3 running again. Simply by doing different combinations of holding down power button and/either/or the volume up/down keys. Not sure why that would get it running again but it usually did. Alas, the Pro3 still sits silent... ugh I hope someone here has had issues like this before with mobile phones

Finally! Tried looking around online and i think it's what is called a Hard Freeze. Not sure what I did to cause that, but doing what is called a Power Cycle will do the trick. Which makes sense...unplug ur router, wait a bit, plug it back in, bingo. Same with your phone and a removable batttery. But if it's non-removeable you have to hold power and volume for up to 1 minute. Held down power and Up and boom, came on and went to recovery.