Database Users

Touch screen broke

Hi! I Love ( D ) my TD2... to bad my touch screen broke already (2 months after purchase) without dropping it or whatever.. Screen and phone works normal.
Im just curious if there are other people having this problem jet?
Do you guys think im f*ck'd? or does htc replace touchscreens within warranty?
if not; Does anybody know what the costs may be for replacing a touchscreen? And is it possible to replace only the touchscreen or must the whole screen be replaced?
A lot of questions , i know.. hope someone can give me answers.
Thank you!

new screen
see here, a similar discussion: http://forum.xda-developers.com/showthread.php?t=537654
if the screen broke and it was not your fault, warranty should cover that ... it seems that buying a new screen and putting it is easy ...

thnx for reply georgeono! guess i'll try warranty first.

same here...touch screen cannot sense any form of touch

Hm.. to bad man. when i put my phone under a bright lamp or in the sun i can see some kind of liquid under the screen(so i know its definitely broke..), same at yours? did you contact warranty jet?
i guess the screen is just not that strong, cause i have treated this phone much much better then my old htc touch and that touchscreen is still working..

my batt went flat...
I go home and charge it..
before full charge, I sms and it is not working anymore..
Soft reset or hard reset no use..
Next day, I see the "liquid" screen under sunlight...
I also take care of it well as this is my first pda and most expensive hp i ever bought...
Going to sent in on this coming thursday...
How about ur warranty, void or consider under warranty??

havent found time jet to send it in but i'll send it tomorrow so i'll let you know. .

I have had the same problem. I sent it back last Friday and have had notification on Monday that it arrived at HTC, but the tracking details they gave me don't seem to do anything. They say it'll be 5 to 10 working days before I get it back.
The engineer on the phone pretty much straight away described the problem as 'LCD Leak' and that was also stated on the postage label they sent through to me.
I found a short term fix for the problem before i sent it off: When you see the touch screen has the patch of liquid inside, use a piece of sellotape or other sticky tape and gently pull the touchscreen outwards away from the phone and it becomes usable again as long as no fluid is touching the screen any longer.
Hope this makes sense.
edit: I got my phone back and the same problem was still occurring - it looked like they had simply take taken the screen off and put it back on again. It has gone back again, but hopefully this time they will actually look at it.

hm i tried your fix but it didnt work for me ..thnx for the tip anyway!

Same like here I think:
http://forum.xda-developers.com/showthread.php?t=522813
I had to sent it back for a repair. Right now my repaired phone starts to get the problem again

kaas11 said:
Hm.. to bad man. when i put my phone under a bright lamp or in the sun i can see some kind of liquid under the screen(so i know its definitely broke..), same at yours? did you contact warranty jet?
i guess the screen is just not that strong, cause i have treated this phone much much better then my old htc touch and that touchscreen is still working..
Click to expand...
Click to collapse
i had the same problem and i can tell you this is caused by too much pressure on the screen. it seems the screen does fall into the phonecase and therefore free itself from the glass. take care with that phone in the pocket!! also the manual says, take out the phone of the pocket when you sit down!! i was shocked when i read that... i mean.. wtf.. what is the idea of a mobile phone which you cant have in your pocket???

haha , and they used to call it a pocket pc! too bad i havent read the manual BEFORE i bought this fragile peace of sh..

kaas11 said:
haha , and they used to call it a pocket pc! too bad i havent read the manual BEFORE i bought this fragile peace of sh..
Click to expand...
Click to collapse
Your just a very unlucky man...
I really love my TD2 and it's working as it should be.
I do not use a case and have it just "naked" in my pocket (without keys and other stuff in my pocket) and its no problem, no scratch...
And i don't call it fragile, ok... it can break easier than a rock in your pockey but still..... I don't know how your TD2 is but mine cant bend a 1/2 mm, it's pretty though.

Phone fixed.... For now
I have received my phone back after a second trip back to HTC and it appears that they have replaced the whole frontage of the phone as a tiny scuff on the metal bit and a miniscule scratch on the screen have gone. The internals of the phone are the same as it has the same serial number and IMEI number.
Its all working so far, I've had no evidence of the fluid in the screen as yet and hope not to again!
Send it back and it will be mended eventually!

Had a similar problem, after 20 days the display broke (not on the surface but under it) because of...who knows, maybe direct sunlight since it was on the seat of my car.
Now, after reading the post, I see it's not a singular problem but also other lucky customers are dealing with it.
The real problem is HTC service. I contacted HTC Italy and they told me to take the PDA to a collection point along with a letter describing what happened since I asked for the warranty cover. After 20 days they told me I have to pay 126€ to repair my D2 because the service decided that it was due to my manomission (aka : you have lied to us). After some enraged mails I sent to them, they replied me I should contact HTC in UK to have the warranty. I decided to pay to have my phone back quickly but until yesterday no answer.
Today I sent another email and HTC replied telling me that the service center is closed for holidays until 24th...
I let you imagine how disappointed I am with HTC and they call it HTC Service Excellence.
Ok, it was my fault...I knew I had to buy the spare part on my own and change the LCD but I trusted the HTC name...big big big mistake!
Just consider those experiences in case you think to send your phone back to HTC service...I will never do this again!
Thank you guys, now I know for sure it was not my fault.

I have my TD2 now 3 month and I recognize the problem others mention. Although this problem is a fault, the system is not broken.
When the phone blocks, look for the "liquid" below the screen. It can be very small to fingertip size. The screen is not broken but the touch screen sticks to the display screen. It occurs by applying some force while using the touch screen. Of course this should not happen but it locks the phone or results in unpredictable touch inputs. IT IS NOT BROKEN.
It can be easily solved. Just wipe, with some pressure, with your thumb over the touch screen starting from well below till above the affected area. The touch screen detaches from the display screen and everything works again.
The solution would be a mod by HTC to prevent the two screen from sticking together.
I hope this helps by preventing people to send their phone back and foreward unnescessary.

Just send in my TD2 today for the same reason. Hope they wont simply "lift the surface up" and send it back to me.

repaired!
i had to wait a long time, but i got a message today that the phone is repaired within the warranty by an external repair service. Hopefully the problem is solved now, but im very glad to hear its not gonna cost me 200 euro's or so!
for the dutch : ondanks alle slechte verhalen over dynafix (volgens mij de gebruikelijke repair service voor een htc telefoon in nederland) is het toestel gewoon gerepareerd zonder onzin over drukschade etc. !

update
got my phone back yesterday , in fact they replaced my old phone with a brand new one! Totally free of costs. So i'm a total htc fan again!

kaas11 said:
got my phone back yesterday , in fact they replaced my old phone with a brand new one! Totally free of costs. So i'm a total htc fan again!
Click to expand...
Click to collapse
Are you sure it's new? I thought they replaced mine as well (after a LOT of phone calls and hassle), but the serial number is still the same.
The counters had been reset, so at first I thought it was a brand new one...

[Q] Cold Outside - Screen Doesn't Work Properly

My HD2 has been awesome so far, but it recently got a little bit chilly outside, and I live in Ottawa in Canada, so this is a pretty pressing concern. When the phone is being used outside, it seems like the cold weather causes the screen to go a little bit wonky.
When i'm texting, sometimes it won't register my fingers pressing the screen, or it will think that im HOLDING down the button. This wouldn't be a big deal if I didn't live in Canada and winter is coming, but it is and I do. Any help or knowledge in the matter would really be appreciated.
I bought the phone off of Ebay so i'm not sure if it has any sort of warranty on it, Is there any way of telling what revision of screen the phone has? Can i buy a new LCD/Digitizer/whatever on Ebay to fix the problem?
P.S. I searched for cold and screen and LCD but i couldn't find anything relevant to my question. If I missed something, sorry!

Heres a couple things you can try- If you have a screen protector on the phone, remove it and replace it with a new one. I have found that even with a good fitting screen protector, dirt and such can still get under it and cause mispresses. Not relevant to the cold I know, but still something to try. Now, does the device work well under room tempreature conditions? Third, to see what revision you have, check these out: Is your device T-Mobile branded? Under your battery cover, what color is your reset button-yellow or red?

It is tmous with a yellow reset button. It works great inside at room temps. Something to mention is that it does this in Android, not sure if it does in winmo cause I only thought to compare today, but its pretty warm today. HTC said that its still.covered by warranty but is one rather not send it in as is have to pay shipping etc.

hereric said:
It is tmous with a yellow reset button. It works great inside at room temps. Something to mention is that it does this in Android, not sure if it does in winmo cause I only thought to compare today, but its pretty warm today. HTC said that its still.covered by warranty but is one rather not send it in as is have to pay shipping etc.
Click to expand...
Click to collapse
Oooh. In android. Your not alone. This happened to my first hd2 with android. I get off the train after a 3 day ride to seattle, then Bam! freaky screen. It froze and usually when the screen turns off, its back. Well, after 20 minutes i hit the reset. The screen never unfroze and i got tmobile to send me a new one. Now i get the new one. Outside? Same thing! I use bangsters with the evo kernel and it does it a LOT less vs. default kernel. If i use gps with the default bangsters kernal, its frozen. period.
Try a different kernel, different build, new radio (?), or even a new windows mobile build.
I am fairly certain, sending it in won't do any good. Your going to be without a phone for a week or more and when you do get it back, same issue. If you know your going to be outside all day and need a working phone, stay in windows mobile. I will bet my life that win mobile will work flawlessly.

Who Has the HTC HD2 Without Touch Screen Problem

every where i have read that almost every one who is owner of htc hd2 have facing the touch screen problem so here i started the thread that to know that is there any one who has the htc hd2 without the touch screen problem??????
lets us know please if u have the htc hd2 without the touch screen problem

NOMIOMI said:
every where i have read that almost every one who is owner of htc hd2 have facing the touch screen problem so here i started the thread that to know that is there any one who has the htc hd2 without the touch screen problem??????
lets us know please if u have the htc hd2 without the touch screen problem
Click to expand...
Click to collapse
I bought my Leo December 31st, 2009.
I dont have touch screen problem until now

so r u the only one ???

No problem here, since Jan '10, was a little too sensitive on 1.42 rom, but no problem since.
When you are reading about how everyone has the problem, don't forget only people with the problem post, no one starts a new thread about how few issues they have.

Works Fine... Bought Late 2010.. Second Version (Yellow Reset)

i have mine since late 2009 (Leo eu) and used it extremely, flashed several wm roms, several android builds and once wp7. I NEVER had a touch screen issue, neither a hard button issues.
the only thing is that I just ordered a mugen battery, mine become to be a bit short.
I am sure 95% of us here are happy with the quality of this product.
but we always here in forums people that have problems, not those who dont need anything.

After 15 days my HTC HD2 repaired, just do not know what is left of the old phone when I look at what is replaced. Like it was smashed by a truck!
Quote:
Report service:
Reported an error on the device
Broken: The problem with the screen
Description of failure: The screen does not respond to touch.
Visible damage: scratched.
Related data
[74H01549-00M] - Chassis Pre-Assy, Black, Stainless Steel, MLRB81 1
[83H00233-01] - Sub-Assy to 82H Lamination, LCM + Touch Window, AU LCM, HTC, HTClogo, w / o camera hole, Wintek TW, HTC LAM, Leo 1
Note
Defect was corrected by replacing the touch panel, casing, keyboard Fleta (54H20178-00M) and new SW's.

Had mine since November 2009 and had 0 hardware problems with it. Bear in mind that:
There is a thread exactly the same of this that has been and gone. It even had a poll on it
People don't start threads to say their phone is working correctly, so most threads are about problems. It does not mean that everyone is having problems.

Got mine back from lending it to a cousin, still working fine from when I bought it in April.

My HD2 works fine even though it was a second hand one with a smashed glass...

Had mine since last year, no problems.

hakuchi18v said:
Works Fine... Bought Late 2010.. Second Version (Yellow Reset)
Click to expand...
Click to collapse
so is there many kinds of different rest button like this bro said that he has yellow reset button?

hakuchi18v said:
Works Fine... Bought Late 2010.. Second Version (Yellow Reset)
Click to expand...
Click to collapse
I too have the revision version with yellow reset (earlier version has red)
Went out of my way to make sure it was revision version.
So far excellent, screen & buttons are perfect to date. Most people I know who ended up with screen issue had early version but most had also dropped there HD2 on more than one occasion.
Problem with these compact & cutting edge devices is they like a gentle life, drop them a few times (maybe just once!) & handle them roughly will limit lifespan greatly.
Heat in these devices can get quite hight too, I charge mine screen side down so heat can dissipate through heat-sink battery door rather than soak into motherboard & screen. I do the same when using it as a wifi GPRS internet modem for my notebook & also make sure it is in a cool spot (have done this since had a kaiser & used it for 5>6hr wifi modem sessions), Data/WiFi connection & charging simultaneously in the 34°C heat of BKK tests a devices cooling near its limits.

i have one with the yellow reset button and last night the touch screen stop working suddenly after installing google I/O android app.. man, i just cant express my feeling when i tried to unlock it and nothing happened

I really fail to see why we need a thread where people are expected to post;
"My device is working just fine...."
I really dont think this touchscreen problem is that widespread considering the amount of people who own HD2's compared to a handful of posts about it on XDA.
Im even less convinced that the colour of one tiny plastic component bears any relation to whether or not your touch screen is going to fail.
anyway.........
/rant

yellow reset has revised motherboard & different screen supplier.
HD2 model had a high level of returns, not to the point of a recall but enough for some networks to have a serious moan to HTC.
I have 7 workers on HD2's, 2 have had service repairs due to unresponsive screen so the problem is real.

Mister B said:
yellow reset has revised motherboard & different screen supplier.
HD2 model had a high level of returns, not to the point of a recall but enough for some networks to have a serious moan to HTC.
I have 7 workers on HD2's, 2 have had service repairs due to unresponsive screen so the problem is real.
Click to expand...
Click to collapse
Ok, that would make a certain amount of sense, thanks for bringing that up as I'd never noticed that being mentioned on the forums before.
That said, I still dont see the need for a "still working" thread. There are numerous threads for those with the screen issue to post in.
Thanks again for the info though
Edit;
While Im here, I might as well add;
Had mine since launch, T8585, has been no issues whatsoever.

NOMIOMI said:
every where i have read that almost every one who is owner of htc hd2 have facing the touch screen problem
Click to expand...
Click to collapse
So where did you "read" that arse vomit??

conantroutman said:
Ok, that would make a certain amount of sense, thanks for bringing that up as I'd never noticed that being mentioned on the forums before.
That said, I still dont see the need for a "still working" thread. There are numerous threads for those with the screen issue to post in.
Thanks again for the info though
Edit;
While Im here, I might as well add;
Had mine since launch, T8585, has been no issues whatsoever.
Click to expand...
Click to collapse
Kind of agree but to see how many users have had a 2 year trouble free life span is interesting.
Think the revision details can be seen in wiki or HD2 tips thread.

huevo0000 said:
i have one with the yellow reset button and last night the touch screen stop working suddenly after installing google I/O android app.. man, i just cant express my feeling when i tried to unlock it and nothing happened
Click to expand...
Click to collapse
I have the yellow button version also and my touch screen stopped working on Sunday. Odd.

Grey Screen (NO REACTION) - Please help me out guys

Hey guys...
So, I have my Desire Z since about 4 weeks and nothing went wrong with it.
Really NOTHING bad happened, it didn't fall on the floor, didn't fall into water, etc etc.
So this afternoon I unlocked it and suddenly I got a blank grey screen.(worked perfect in the morning) The phone did react to my power up/on button, but I couldn't see what I was doing. Also the touchscreen worked, because I could unlock it (I heard the unlock noise) but I only get a blank grey screen.
I tried Bootloader and Battery pull. Also I took out my SD/SIM/Battery and just blow through the whole phone but nothing want to happen:-(
By the way, my phone is fully rooted and running on Cyanogenmod7 since 5 days. Everything worked perfect until this afternoon...
EDIT:
Looks just like this http://i51.photobucket.com/albums/f368/forthcomingtangent/DSCI1196.jpg

C'mon guys:-(

So is it grey from bootup till it gets to the rom or can you see your boot splash screen and whatnot?

HAK Devil said:
So is it grey from bootup till it gets to the rom or can you see your boot splash screen and whatnot?
Click to expand...
Click to collapse
Yes, when I boot it up it's grey, I notice that it's still working because I get the bootup noise. So I can see nothing. But what I noticed is that the grey screen gets a kinda bluegrey screen while the cyanogenmod7 boot animation(the loop)

Sounds like a hardware issue to me, I'd send it in for warranty if I could. Plus, with your screen being the issue I doubt they would check for something like S-off or anything like that

sounds to me like the ribbon cable for the screen has either broken or not placed in its socket properly, does it make a difference when the keyboard is open? try opening it and closing it a few times... watch the screen. otherwise it could be a fault with the screen board or the screen itself
i would try and claim off warrenty or insurance

No it does no difference when the keybaord is open:-(
Problem at the whole thing is, that I have no warranty because I bought it at amazon.com

you either have to see how much htc will charge to repair it, or take it apart yourself and just check the cables... if any are loose then refit them... or buy a new screen, vga board and ribbon cable and fit it

How much would the last option cost?
And how much do you guys think HTC will chare to repair it?

http://cgi.ebay.co.uk/OEM-SLIDE-FLE...944?pt=LH_DefaultDomain_0&hash=item2a10708cb8
something like that if its the ribbon cable.... but that gives you the whole kit
http://cgi.ebay.co.uk/Touch-Screen-...K_Replacement_Parts_Tools&hash=item2a0fd454a5
thats the digitizer but i dont think youll need that but just in case
http://cgi.ebay.co.uk/NEW-GENUINE-H...K_Replacement_Parts_Tools&hash=item2eb3f529d0
thats the screen
but in fairness your better off taking it to a repair shop and getting a price... if you havnt got a warrenty then you dont have to worry about loosing one

Wow thanks, you're really helping me.
So I found a warranty document, since I bought it over amazon.com from another seller(mobilejoker) and it says that they'll repair me my device if it is defect and not my fault. But they also charge 40$ if it's an obvious damage made by myself. Well, I don't know, it wasn't my fault right? I mean it's not like it dropped in water or fell on the floor.

looks to me like its the ribbon cable or the vga board for the screen, as long as you havnt dropped it in liquid, on the ground or opened it up then it cant be your fault... id go with the warrenty first before you open it up
Hit the thanks button please matey

Done
And thanks again for your help.

alrite glad i could help, if you get stuck or if the warrenty doesnt work come back

hey guys I'm having a very similar issue on my phone, I bought a screen on ebay from a USA seller, as well as a flex cable cus both were damaged in my phone. I've got both of those installed and the phone boots up, gives off noises and vibrates like his did, but no video. Backlight lights up, but just black. I've been googling a lot and apparently the grey screen is just a precursor to what I have. Where exactly is the VGA board? is it on the main logic board? does it need a reflow like some laptop chipsets?

Hey guys I just thought I give you a quick update.
So I got my device back, it's working perfect and I didn't have to pay anything for it.
I'm just a bit confused, because my phone now is totally unrooted, and I always thought that root hurts your warranty.
Anyways, thanks for your help!!

whitis said:
Hey guys I just thought I give you a quick update.
So I got my device back, it's working perfect and I didn't have to pay anything for it.
I'm just a bit confused, because my phone now is totally unrooted, and I always thought that root hurts your warranty.
Anyways, thanks for your help!!
Click to expand...
Click to collapse
Either they gave you a new phone or...
They replaced the screen (or samaged parts) and wiped or perhaps upgraded to newest stock.
Do you still have all your info and apps that were previously on it?
What version of android does it show in about, and which hboot do you have now?
Sent from my T-Mobile G2 using XDA Premium App

Well it's just like it was when I bought it, 2.2.1, only google apps, had to configure sim again no sms, etc.. But my phone is definitely now new because there are my scratches on the back of the phone.

whitis said:
Well it's just like it was when I bought it, 2.2.1, only google apps, had to configure sim again no sms, etc.. But my phone is definitely now new because there are my scratches on the back of the phone.
Click to expand...
Click to collapse
I didn't quite understand your reply, lol sry, but I did see one big clue....2.2.1. Which means you should have no problems rooting again.
Sent from my HTC Vision using XDA Premium App

I don't have any problems with rooting again, I was just saying that I was confused that I got my device repaired for free, although they unrooted my phone.

T9193 stopped working...

I´m so freaked out with my T9193, she stopped working... It has made me so sad, I really love my little jewel...
First I suffered the infamous unresponsive screen issue, but I had it repaired, actually it has a new OEM digitizer and LCD, but there is no output at all: the screen keeps blank (black). You can tell the phone is on because of the bright of the screen, the starting vibration an charging orange light...
I know it works because I Task29 it and flashed original shipped ROM (Telstra´s), and everything went ok as I could see in my laptop.
The main idea was to sell it as parts or very cheap in order to buy an Inspire 4G, but.... well you know what: it is a HD2! and even more, it is a T9193! Bought directly in Australia and shipped to my country... I feel like part of an elite jaja...
So, my question is, what do you think: an Inspire 4G or another T9193?....
Thnx

have you tried entering the bootloader? Maybe you should get it repaired. I suspect something is wrong with the motherboard. Alternatively, it could also be the case that the LCD is not working. I had the exact same problem with my Touch HD last time around. I sent it for repair(it was on warranty) and HTC changed the motherboard. Im sure repairing it is cheaper than getting a new HD2(unless you are going for a used one). Besides, you might wanna consider getting the evo 3d/galaxy s ii instead of the inspire 4g?(its your personal preference...but im just saying...) Hope your phone comes back alive in full glory! I know how it feels when your treasured device is in a coma. I experienced it with my Touch HD and i also experienced it with my HD2 recently, when it spun for 10 mins in the washing machine.But everything is ok and its breathing fire now!

Thanks for your comments kawshigan.
Actually I was able to flash it entering to bootloader (pressing volume down while turning on), but I couldn´t see it on the phone screen, so it seems to be just the LCD....I think...
kawshigan said:
have you tried entering the bootloader? Maybe you should get it repaired. I suspect something is wrong with the motherboard. Alternatively, it could also be the case that the LCD is not working. I had the exact same problem with my Touch HD last time around. I sent it for repair(it was on warranty) and HTC changed the motherboard. Im sure repairing it is cheaper than getting a new HD2(unless you are going for a used one). Besides, you might wanna consider getting the evo 3d/galaxy s ii instead of the inspire 4g?(its your personal preference...but im just saying...) Hope your phone comes back alive in full glory! I know how it feels when your treasured device is in a coma. I experienced it with my Touch HD and i also experienced it with my HD2 recently, when it spun for 10 mins in the washing machine.But everything is ok and its breathing fire now!
Click to expand...
Click to collapse

jonbus said:
Thanks for your comments kawshigan.
Actually I was able to flash it entering to bootloader (pressing volume down while turning on), but I couldn´t see it on the phone screen, so it seems to be just the LCD....I think...
Click to expand...
Click to collapse
well,if you were able to flash it,there is a high chance that the motherboard and the flash is working. So,it could be either the LCD or the BUS. But for the latter, if you send it to HTC for repair, they will still replace the whole motherboard regardless of a broken BUS or chipset...its just a way of making money...but if that can revive your HD2, you should go for it