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My Atom thinks the earphones are plugged in when they aren't.
If I answer the phone, no sound, presumably because it thinks the earphones are plugged in and is trying to use those.
Activating the start menu or media player has no sound.
The FM Radio starts (which will only happen if it thinks the earphones are plugged in).
But they are not plugged in.
I am currently on ROM 20060426B1WWE.
The same thing happened on ROM 20060105B1WWE, the first ROM I upgraded to.
I know what you're going to say, that there is a hardware fault, either with the earphone connector or the speakers simply don't work.
Firstly, the speakers do still work. If I start the FM radio and set the little button at bottom left to use the speakers as well, they work.
As for the earphone connector, when I had the problem on the 0105B1 ROM, I could fix the problem by performing a hard reset. Sadly this doesn't fix the problem with the latest ROM, but I'm pretty sure that a hard reset doesn't fully reset the device's configuration.
So I'm pretty sure this is not a hardware issue. I think the OS keeps track of whether the earphones are plugged in, and this has got out of sync somehow.
The last time it happened, I did the following:
While I was playing an mp3 and listening with the earphones, I pulled out the connector and the speakers did not start to play as I think they should have. Now, as I said above, it thinks the earphones are connected all of the time.
Anyone seen anything similar, or have an idea of what I can do? I rang O2 and while they admit it is probably a s/w problem, they want me to send the Atom to them. I don't want to be without it for a week or so because it is my phone and I rely on it. So I thought I'd try here.
Thanks,
invisible earphone...
Hey Peter
I've got the exact same issue once...
But the problem i found for mine was that SOMEHOW when I plug out the headset jack, the slightly retarded Atom thinks I have not..
Just plug in the headset again and pull it out slowly... Then try out the phone if its back to normal...
It seems that the Atom is slow in picking up the disconnected headset...
Hope it works for you as it did for me...
Good Luck
Invisible earphones
Hi bulletproof_78,
Thanks a lot for the reply.
I have just tried it and no luck. I pulled the earphones out very slowly.
I think this is one of the biggest problems with any style of MS Windows. They want to cache everything for the sake of performance, and the cache gets out of sync with the thing it's caching. In this case I bet it tries to keep track of the earphone state internally. But if it misses an event like unplugging them, the internal state is different from the thing it is trying to cache.
Anyway, down off the soapbox.
I'll keep in mind what you said, and try it a few times over the next few days.
I might end up having to send it to O2 (all the way up to @#$%^! Queensland) so they can lose it, or replace it with some questionable one that they haven't fixed properly, or god knows what else.
Anyway, thanks again.
Atom thinks earphones plugged in
For anyone listening out there, the problem has gone away.
I don't really know why.
The only thing I did out of the usual was to turn Bluetooth on. The timing was perfect for me to think that this is what must have fixed the problem.
Do you think that might have fixed it? No I don't either.
And I'm reluctant to try to get it back into that state to see if this fixes it because I'm not that confident that this has fixed it.
I sure hope someone else has this problem and O2 or Microsoft hear about it.
I had the exact same problem you did. I fixed mine by very gently running a paperclip around the inside of the audio jack. Problem Solved!!!
I had the exact same problem you did. I fixed mine by very gently running a paperclip around the inside of the audio jack. Problem Solved!!!
hi guys i faced the same problem last week and i had to get it reparied from the repair shop and they informed me that the jack it not working properly and they will replace it with other jack which is used in sonyerricson cell phones as it is the same. I have got it done and now i have no problem.
Please try this method at the last.
Thanks Novice Boy
i tried the paper clip idea and it worked.
About 5mm inside the earphone jack, on the side closest to the USB port, you can feel a small 'bump' (lets call it the g-spot!) as you run over it with the paper clip. Do this with an MP3 playing or something and voila.....the music comes out of the speaker again and the phone rings, i can talk to people again. Seems there is a fault in recognising whether the earpiece is plugged in or out as many have suggested.
MT
Thanks Novice Boy
i tried the paper clip idea and it worked.
About 5mm inside the earphone jack, on the side closest to the USB port, you can feel a small 'bump' (lets call it the g-spot!) as you run over it with the paper clip. Do this with an MP3 playing or something and voila.....the music comes out of the speaker again and the phone rings, i can talk to people again. Seems there is a fault in recognising whether the earpiece is plugged in or out as many have suggested.
MT
Click to expand...
Click to collapse
Even a tooth pick would do :shock: Have not been using my FM radio but decided to try and got this problem! Was carful not to "short" anything inside so used a toothpick and it worked :lol:
Hi, mine is doing exactly the same thing and did intermittently for a while. Now I cannot get phone audio at all! I have even tried flashing the ROM and still nothing. Works perfectly with portable hands free. Do you think the audio plug is shot? Thanks.
awesome!!!
the paper clip trick really work!!! thanks Novice boy !!
I had this problem too, thanks to you guys and now its fixed.
Worked for me too..
Ok...This toothpic thing really works..
But I cant believe that after paying so much...I am encountering problems like these..
Anyone has any idea if the problem is solved for good or now we need to carry a toothpic too with a stylus...
Even mine problem got resolved automatically. I faced it 2 weeks back.
I tried re inserting the Headphone slowly and removingit and everything came back to normal
hey ive also had this problem...the only thing is that my phone doesnt think it has the headset plugged in because when i open the FM radio it says insert headset...it works when the headset is in and when its on speaker phone but other than that i cannot hear the person...i dropped my phone and this happened....i tried all the methods mentioned but its not fixing the problem...im guessing it could be hardware but the speaker and everything still works except for when your in a call...any ideas?
same prob due to wrong adaptor
i have the same problem. it's like the earphone jack is stuck because the fm radio works even without the earphones. sometimes this registry setting works sometimes it does not let me know if it works for you/anybody...
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\System\State\Hardware]
"Headset"=dword:00000000
even i had this problem in my atom exec a few weeks back sorry i saw this now and for a pemanent solution for it is dont put anything inside just apply very little coconut oil on the handsfree connecter and then connect it to ur phone and keep removing and reinserting it for a couple of times and it will work for sure this happens due to dust or some particles getting stuck between those connectors not allowing the mechanism to work correctly hope it helps beacuse toothpick trick works fine but its temp and reoccur
t.stratus said:
even i had this problem in my atom exec a few weeks back sorry i saw this now and for a pemanent solution for it is dont put anything inside just apply very little coconut oil on the handsfree connecter and then connect it to ur phone and keep removing and reinserting it for a couple of times and it will work for sure this happens due to dust or some particles getting stuck between those connectors not allowing the mechanism to work correctly hope it helps beacuse toothpick trick works fine but its temp and reoccur
Click to expand...
Click to collapse
I have the same problem and was very sad until trying the toothpic trick, even thought If I hit my pocket the problem returns, so I will try your recomendation, thanks!
Is there a hardware repair procedure, so maybe this part can be removed and replaced?
Yes it is a hardware problem. The headphone socket is faulty.
I've a HP 6828 - which is identical to Atom. I had this problem also.
Pls check this thread how to solve it yourself:
http://forum.xda-developers.com/showthread.php?t=421982
same problem goes to me to.. at first i'm quite shocked..there might be something damaged..then i insert a tooth pick (scared if i use paperclip could short the electrical terminal inside..) into the earphone jack.hoping a miracle to happen, then few moments, my atom back to normal..
Hello all!
First, thanks for an awesome forum! It has both helped me tweak my Wizard, and also get help when I have needed it.
Well, I have no choice now but to ask here. Last autumn, my warranty was almost up, and a wierd problem presented itself. The mic and speaker suddenly just stopped working! The sidespeakers still work, I think, because the phone rings when someone calls me. But the caller can't hear me, and I can't hear the caller. And there isn't a hint of sound in it, no static or noise, there simply is nothing.
As there were only a few days before the 2 year warranty was up, I ran to my dealer and turned it in. A few weeks later, the phone returned, working again. But now that I come to think about it, I don't remember if I got a replacement or if they actually repaired it... It looked a little like they handled it rough though, maybe it was another phone... Well, that's not important right now.
The same thing has happened again! Summary:
1. Mic & phonespeaker dead
2. Stereo speakers work under certain conditions
3. Wired headset that came with the phone works, both for calling and media
So it seems like a hardware problem. Please note, although I downgraded the phone to original, official Swedish Qtek 9100 ROM, it has been thoroughly tweaked and upgraded to a number of different WM6 ROMs - but all that has been working beatifully!
Still, what are the odds for the mic&speaker dying twice in a row, on different phones (i think the present one is a replacement)?!?
Question: Does anyone recognize this? Is there a possibility that it is software related, and maybe fixable? I have searched both the web and these forums but haven't really found any information on it.
ANY input would be greatly appreciated!
Additional information:
Qtek 9100 (Swedish), G3 model, WM6 upgrade successful (unlocked)
EDIT: There are no system sounds, which is wierd, because the phone can still ring. I thought the system sounds came from the stereo speakers on the sides of the device?
Hello all!
It is a glorious day to be alive!!! Or to have a fully functional Wizard, at least!
Lol - my topic isn't very old, and i reply to it myself with a solution (?). I Googled after the Wizard service manual, and found it right here on Xda .
In all honesty, i didn't do all that much. I just followed the disassembly instructions of the wizard about half-way through, to the point where you get down to the back of the motherboard. I poked and fiddled enough to locate the mic assembly, only to discover that the mic is soldered to the mainboard of the phone. So, i figured i'd just leave it be, because if the mic is really broken the motherboard needs to be repleaced, or a replacement mic needs to be soldered on there.
After removing A LOT of dust in there (honestly, i think the service center that had my device last time wasn't very careful with anything, even a screw was missing! ), i reassembled it. The flat cable running to the keyboard was also a little skewed, but that may have been me, anyway i corrected it too. Same with the speakers.
Long story short, after successfully reassmbling the phone, i fired it up, called my home phone and voila! I works!
Not much of a fix, as i don't really know what i did exactly, but dust, dirt and some bad connections/soldering may have benn the culprit.
All in all, i'm very pleased with my afternoon here. Thanks for stopping by .
epatnor said:
Hello all!
It is a glorious day to be alive!!! Or to have a fully functional Wizard, at least!
Lol - my topic isn't very old, and i reply to it myself with a solution (?). I Googled after the Wizard service manual, and found it right here on Xda .
In all honesty, i didn't do all that much. I just followed the disassembly instructions of the wizard about half-way through, to the point where you get down to the back of the motherboard. I poked and fiddled enough to locate the mic assembly, only to discover that the mic is soldered to the mainboard of the phone. So, i figured i'd just leave it be, because if the mic is really broken the motherboard needs to be repleaced, or a replacement mic needs to be soldered on there.
After removing A LOT of dust in there (honestly, i think the service center that had my device last time wasn't very careful with anything, even a screw was missing! ), i reassembled it. The flat cable running to the keyboard was also a little skewed, but that may have been me, anyway i corrected it too. Same with the speakers.
Long story short, after successfully reassmbling the phone, i fired it up, called my home phone and voila! I works!
Not much of a fix, as i don't really know what i did exactly, but dust, dirt and some bad connections/soldering may have benn the culprit.
All in all, i'm very pleased with my afternoon here. Thanks for stopping by .
Click to expand...
Click to collapse
hi epatnor,
I think the problem with your phone was a stucked microswitch in the 2,5 mm connector for the headset. I read about it here in the forum. Sometimes the switch stays in the closed position and the phone still thinks the headset is connected. Thats why all the sound is sent to the not connected headset and therefor your phone seems to be not working (unless you connect the headset)...
But removing the dust is for sure not a bad thing...
For the next time: I think there was an easier solution for this problem than disassembling your phone...
regards
huibuh_1
Thanks huibuh_1,
Yes this was probably not the smoothest way of "fixing" it. That said, the stucked microswitch theory would actually fit my problem well - I can see now that the exact problem I was having would arise if such a switch was indeed stuck.
However, I think that the problem would be more intermittent since I actually use that port now and then - especially since it's the only way to talk (besides using a bluetooth headset that is). And since I connect the wired headset now and again the switch is used and moved, I suspect that this would result in the speaker/mic coming online again maybe..? Temporarily at least?
All the same, thanks for replying - this might happen again and with your information I'm better prepared for it!
One day when I plugged out my headphones from my phone it didn't seem to notice it. I couldn't get any sound from the speakers, and when I plugged the headphones back in nothing happend, like it didn't notice they were gone. I rebooted my phone several times and still no sound from the speaker. Even the radio (which you need headphones to use), works when I disconnect them (except no sound of course).
It's probably a software bug. Any ideas?
UPDATE: It seems to work now
same problem
dude even im facing the problem fr the pas 3 days... even i tried soft resetting aswell as hard reset the fone but still got the same prob , even wen starting fone it says headfones detected n prompts to select hedfones , hedset n tvout ...
PLEASE IF U GET ANY SOLution respond ASAP
Headphone jack
rjswaroop2004 said:
dude even im facing the problem fr the pas 3 days... even i tried soft resetting aswell as hard reset the fone but still got the same prob , even wen starting fone it says headfones detected n prompts to select hedfones , hedset n tvout ...
PLEASE IF U GET ANY SOLution respond ASAP
Click to expand...
Click to collapse
answer is here
I've been having headphone problems for a while, (it kept asking me what was plugged in with nothing plugged in). Up to now, it didn't hurt too much, but today it finally made my Omnia II unusable and I had to put my SIM in an old backup phone.
In the past, I've tried sticking a needle on the physical contact to "exercise" it, and putting some WD-40 and alcohol on it with a toothpick. Today, however, nothing worked. I ended up taking the phone apart, (since it was unusable I figured I had nothing to lose), and found that the headphone jack is a single component with a ribbon cable and connector to the main board. I found an online store selling this headphone part via Google and have ordered it, (I had to buy three as that was the minimum--if they work, I'm keeping them all as future replacements, sorry). I won't say what store because I don't know them or if this will fix the problem, but if they deliver and it works, I'll re-post with details. I really hope this fixes the problem because I've spent a *lot* of time and money getting this phone up to replacing my old Palm TX and was expecting it to be around for a few more years...no other mobile OS does what I want right now and I'm totally fine with the O2 hardware/software other than this bloody headphone issue.
I received my new headphone jacks yesterday and replaced the one on my phone. And...it works!
The new jacks are a different design. The "plug-in" sensor is at the top now and the whole thing is a lot tighter. Also, when I plug something in, (I tried headphones and a headset--not TV out), it no longer asks you what's plugged in. It seems to auto-sense the type of plug fine.
It's only day 1, but my phone is usable again. Yay!
The store I bought the jacks from is globaldirectparts.com. I had to buy three jacks, but it only ran about $20US. I'm keeping the others as spares in case this ever happens again as I plan to hold on to this phone for a few more years, (bought off contract).
After getting the back off and exposing the internals, I was able to just lift the top edge of the main boards with a popsicle stick use a small, flat screwdriver to unplug the old jack. I then slid the new jack in, made sure it was lined up, (it does this pretty much on it's own--not much wiggle room), and pushed down on the board until it "clicked" on.
My Sony Ericsson Xperia X10 is 2 years old. The last few months, I have had problems charging the phone and connecting it to the computer.
In order to charge, I have to "wiggle" the cable into the right position. When I try connecting to the computer via cable, the phone appears to disconnect again within few seconds, and then reconnect - I am returned to the screen that shows the green android figure and that asks if I want to connect to the computer.
I have tried with a new USB cable. Charging gets easier (not so much "wiggling" required), but the problem with connecting to the computer is the same.
Does anyone know what the problem might be? Is this a hardware weakness, so that Sony should repair it? Or should I just buy a new phone?
Hardware Weakness
Should probably rephrase... Is this a KNOWN hardware weakness with this type of phone, so that it should be covered by the reclamation rights?
If not, the store will probably claim that this is my fault, or a device only expected to last 2 years, so that I have to buy a new phone.
Had a similar problem, solution?? Well is easy, if look (in your phone) into thd little microusb hole, youll find a little object like a sheet. Just move it. Up or down with a little screwdriver. Try the usb if not working move it upside down. JUST DO IT WITH CAUTION THAT PIECE IS TOO WEAK AND IS DANGEROUS. IT WORKED FOR ME BUT I CANNOT WARRANTY ITLL WORK FOR YOU
Sent from my X10i using xda app-developers app
I've got the same problem.. but there is no sw solution (of course..), so you have to fix it manualy.. I wanted to do it myself, but there are too small micro ****s, so I left that... I'll try it later..
I just had the same problem as yours and I asked for a technician to solder a new USB port for me. And he did it, I no longer have this problem. It is a very annoying problem, sometimes when you're transferring datas, the USB would disconnect with a just a slight bump.
I've got this problem on my x10 also, but beware - it may be something as simple as the USB cable is worn out. I thought my problem was with the phone, until I used a car charger with it and it charged perfectly - no wiggling of the cable required.
Sent from my LT26i using xda app-developers app
Thanks for all the replies.
Unfortunately, it is easier to buy a new phone than to go through the 3-weeks process of having a service center determine if the problem can be solved and if it will cost me.
Fortunately, I'm able to use another phone to copy the data from my memory card onto my computer, before I switch to a new phone
To the last poster: As written, I tried with a new cable, without much luck.
Hello!
Yesterday while travelling, I listened to music for 3-4 hours using bluetooth earphones. After i reached home, I suddenly heard a crackling sound from the top speaker, so I thought of rebooting the phone to see if it would fix the issue. On rebooting, the audio of my phone has completely died. I can hear no audio through wired headphones, bluetooth earphones, or through the stereo speakers of the phone.
Also, when I try to make calls, the Phone app hangs for 4-5 seconds and then dials the number, only to have no audio though the earpiece, with the mic also not working. I tried rebooting multiple times, even did a hard reset, still with no luck.
Has anyone else experienced a similar issue? I have some experience opening up the phone, so I'll be willing to fix it myself if anyone knows the solution.
Yes, I have exactly the same symptoms, although how I got there is different. See in this thread: https://forum.xda-developers.com/nexus-6p/help/nexus-6p-replacing-battery-audio-t3754176.
I'm still no closer to a solution and still don't know whether it's a hardware or software problem. Since my audio problem began coincidentally to when my phone was opened for repair (battery replacement), that tends to make me think hardware damage or failure. Since you have exactly the same issue without any apparent hardware trauma, that tends to make me think software.
---------- Post added at 09:37 AM ---------- Previous post was at 09:05 AM ----------
SoonerLater said:
Yes, I have exactly the same symptoms, although how I got there is different. See in this thread: https://forum.xda-developers.com/nexus-6p/help/nexus-6p-replacing-battery-audio-t3754176.
I'm still no closer to a solution and still don't know whether it's a hardware or software problem. Since my audio problem began coincidentally to when my phone was opened for repair (battery replacement), that tends to make me think hardware damage or failure. Since you have exactly the same issue without any apparent hardware trauma, that tends to make me think software.
Click to expand...
Click to collapse
Here's another thread with similar issue (and no resolution) https://forum.xda-developers.com/nexus-6p/help/audio-output-6p-t3570609
And another... with a supposed mention of a solution https://forum.xda-developers.com/nexus-6p/help/audio-weirdness-t3650819 The author mentions installing Cinema FV-5 (https://play.google.com/store/apps/details?id=com.flavionet.android.cinema.lite) and then using the controls in that app to fix the problem. I installed it, but Cinema FV-5 just crashes on my phone.
And another thread... also with a supposed solution https://forum.xda-developers.com/nexus-6p/help/nexus-6p-audio-playback-error-app-t3476592
Another thread (but no solution) https://forum.xda-developers.com/nexus-6p/help/audio-sound-youtube-doesnt-play-t3447309
Another https://forum.xda-developers.com/nexus-6p/help/sound-mic-dead-phone-crashed-t3338186
I found these by searching this forum only for threads with "audio" in the title. There are others that I didn't link above, but they're older.
SoonerLater said:
Yes, I have exactly the same symptoms, although how I got there is different. See in this thread: https://forum.xda-developers.com/nexus-6p/help/nexus-6p-replacing-battery-audio-t3754176.
I'm still no closer to a solution and still don't know whether it's a hardware or software problem. Since my audio problem began coincidentally to when my phone was opened for repair (battery replacement), that tends to make me think hardware damage or failure. Since you have exactly the same issue without any apparent hardware trauma, that tends to make me think software.
---------- Post added at 09:37 AM ---------- Previous post was at 09:05 AM ----------
Here's another thread with similar issue (and no resolution) https://forum.xda-developers.com/nexus-6p/help/audio-output-6p-t3570609
And another... with a supposed mention of a solution https://forum.xda-developers.com/nexus-6p/help/audio-weirdness-t3650819 The author mentions installing Cinema FV-5 (https://play.google.com/store/apps/details?id=com.flavionet.android.cinema.lite) and then using the controls in that app to fix the problem. I installed it, but Cinema FV-5 just crashes on my phone.
And another thread... also with a supposed solution https://forum.xda-developers.com/nexus-6p/help/nexus-6p-audio-playback-error-app-t3476592
Another thread (but no solution) https://forum.xda-developers.com/nexus-6p/help/audio-sound-youtube-doesnt-play-t3447309
Another https://forum.xda-developers.com/nexus-6p/help/sound-mic-dead-phone-crashed-t3338186
I found these by searching this forum only for threads with "audio" in the title. There are others that I didn't link above, but they're older.
Click to expand...
Click to collapse
Thanks for your reply. I tried to fix the pins on the daughterboard after reading your conversation with another member. The pins seemed fine when I took out the daughterboard, still I straightened 'em a bit. The problem still persists though, no audio whatsoever.
Is there anything else you might suggest?
imrock0 said:
Thanks for your reply. I tried to fix the pins on the daughterboard after reading your conversation with another member. The pins seemed fine when I took out the daughterboard, still I straightened 'em a bit. The problem still persists though, no audio whatsoever.
Is there anything else you might suggest?
Click to expand...
Click to collapse
I wish that I could offer you a solution. When my new (to me) Nexus 6P arrives tomorrow, I'll be free to tear into my existing "audio-free" 6P. I'll examine the daughterboard and probably replace it. The daughterboards are <$15 everywhere I've looked. It's just a guess, but I bet that I could have a bad daughterboard, but not be able to determine that's bad by (my) visual inspection. It could look good (to me), but be bad. Since my audio was lost when my phone was opened to replace a battery, it seems plausible that the daughterboard was damaged in the process. Since the primary mic (maybe all the mics, I don't know) is on the daughterboard, it would certainly explain why the system isn't getting any audio input. Anyway, I feel like the small cost of the board is worth it just to see if that actually fixes the problem.
If that resolves my issue -- or I find anything that does -- I'll certainly let you know. I've bought a new (to me) phone, but I'm not ready to give up the ghost on this one just yet.
SoonerLater said:
I wish that I could offer you a solution. When my new (to me) Nexus 6P arrives tomorrow, I'll be free to tear into my existing "audio-free" 6P. I'll examine the daughterboard and probably replace it. The daughterboards are <$15 everywhere I've looked. It's just a guess, but I bet that I could have a bad daughterboard, but not be able to determine that's bad by (my) visual inspection. It could look good (to me), but be bad. Since my audio was lost when my phone was opened to replace a battery, it seems plausible that the daughterboard was damaged in the process. Since the primary mic (maybe all the mics, I don't know) is on the daughterboard, it would certainly explain why the system isn't getting any audio input. Anyway, I feel like the small cost of the board is worth it just to see if that actually fixes the problem.
If that resolves my issue -- or I find anything that does -- I'll certainly let you know. I've bought a new (to me) phone, but I'm not ready to give up the ghost on this one just yet.
Click to expand...
Click to collapse
Good luck fixing your 6P. I hope you get your audio back, and if you do, please report here so we would know a possible solution. If the daughterboard is damaged, shouldn't charging also be disabled since the type-c port is on the daughterboard? Maybe the board is partially damaged. Let's see what results you get after replacing it. I totally gave up on this phone and went back to my Nexus 5. 6P was a good phone, but had too many issues. Now it's just a paper-weight though.
Once again all the best for your DIY fixing.
As written here:
Hi guys, I think I solved the problem.
After a factory reset, my phone didn't play any sound from the speakers (neither the top nor the bottom), couldn't record anything from the mic, couldn't record any type of video with the stock Google camera ("Can't connect to the camera" or 0:00 seconds long videos) and YouTube acted weird sometimes.
I spent to days looking for a solution, and I understood that the problem was in the headphone jack. It remains triggered as if there were headphones inserted, someone resolved inserting and removing a real device in the headphone jack 3 or 4 times, but it was not my case.
I took the phone apart, physically disconnected the headphone jack and then rebooted the device. All the problems are gone! The sounds came back perfectly from both speakers, the camera can now record video and the mic is working. After this test I turned off the phone, reconnected the headphone jack, rebooted and still no problems. The headphone jack works fine too, and YouTube has no problems reproducing videos.
I even tried two factory reset and everything is still working fine! I hope to be helpful to someone, this procedure has solved my problem!