Related
A few weeks ago Rogers announced a software glitch in the HTC Dream and Magic that prevented users from making 911 calls. To remedy the situation, Rogers pushed out a ROM update.
To make sure that every HTC Dream/Magic owner updated their device, Rogers disabled data access to those phones but also applied a credit to those accounts. However that did not stop many users from not applying the update.
Then, to make matters worse, many users were reporting that Rogers actually cut off their voice service! Any outgoing calls were directed to Rogers customer care and HTC Dream/Magic users were basically forced to update.
Well, considering all of the fuss that Rogers has been receiving over the last few weeks, the company has now released a waiver form for HTC Dream/Magic users that want their account re-enabled, untouched, and want to stop being pestered by Rogers.
The waiver basically says that Rogers is not liable for you not being able to make 911 calls because you did not want to apply the update.
See below for the information on the form:
An issue has been identified on HTC Dream and Magic devices that may prevent 9-1-1 calls from completing in certain situations. Rogers has disabled internet access on these devices as a short-term fix to help ensure that all 9-1-1 calls are completed. Rogers has reached out directly to Dream and Magic customers through multiple text messages and voicemail messages, urging them to install an update that repairs this known issue. Internet service has already been restored for thousands of customers who have completed the update.
While our strong recommendation is that customers complete the recommended software update, some customers are requesting that we re-enable their internet access, even if they don’t update to our recommended software solution.
If you agree to the following provisions, please enter your device information and check “I agree” below. Rogers will re-enable your internet access within 24 hours even if you don’t update your software. By checking “I agree” below, you acknowledge and agree that:
1.) Rogers has informed me of the software issue on my HTC device that may prevent 9-1-1 calls from completing in certain situations.
2.) Rogers has made a software update available to me to remedy this issue and has made several attempts to contact me urging me to install this update for my own safety.
3.) I refuse to install this software update that Rogers strongly recommends for my own safety and understand that I may not be able to complete 9-1-1 calls from my HTC device.
4.) Rogers will not be liable to me or any third party for any personal injury or damages resulting from or relating to the inability of my HTC device.
Users are then prompted to enter the following information:
* Serial Number (15 digit number under the battery)
* Wireless Number
* Email Address
Then check off the “Agree” box and click “Submit”.
So if you want your account re-enabled, want to avoid the update, and continue as you were, check this waiver out and let us know your success.
Rogers HTC Dream & Magic Waiver Form Link
https://your.rogers.com/web_auth/HT...ts-_-Consumer_Wireless_Eng-_-Form-_-HTCwaiver
Link to article posted above:
http://www.androidincanada.ca/news/sign-rogers-htc-dreammagic-waiver-to-avoid-911-rom-update/
Why the hell do all the Canadian carriers have to suck so bad. Honestly..
Macmee said:
Why the hell do all the Canadian carriers have to suck so bad. Honestly..
Click to expand...
Click to collapse
At least Rogers are doing something, I mean if you own a Dream you get the following out of the deal:
Free Magic + $0 Admin Fee + $50 Credit Rebate + Month of Free Data Credit
Not so bad, but then again this shouldn't have happened in the first place.
SilentTweak said:
At least Rogers are doing something, I mean if you own a Dream you get the following out of the deal:
Free Magic + $0 Admin Fee + $50 Credit Rebate + Month of Free Data Credit
Not so bad, but then again this shouldn't have happened in the first place.
Click to expand...
Click to collapse
ONLY ! and ONLY if you buy the dream on a contract before dec 31 2009
us who spent the money outright for the phones at anypoint are void from this deal which sucks for us.
and rogers isnt doing anything, they are sticking you with a 3 year plan with a 1.5 year old phone to replace your 1.5 year phone.
You could just update the radio:
wiki. cyanogenmod .com/index.php/Upgrade_Rogers_Dream_Radio
I just finished the update, and I'll comment back if I get my data again. This should fix the problem
Njord0 said:
You could just update the radio:
wiki. cyanogenmod .com/index.php/Upgrade_Rogers_Dream_Radio
I just finished the update, and I'll comment back if I get my data again. This should fix the problem
Click to expand...
Click to collapse
there have been reports on the other thread of people who updated radio still losing data/outgoingcalls they are looking for radio/build when scanning i believe*dont take my word for it just going on what ive read*
I have updated the radio, following Cyanogen's instructions over 48 hours ago. I've also signed the waiver, about 36 hours ago. Of course, no data. I have rebooted (pulled the battery) many times. I phoned them yesterday afternoon and the tech I got transfered to, who was willing to help, said something like like: hmm.. Are you sure you updated with the update found at [rogers.com/bla/bla] ? it sounded like he could see that I hadn't. At that point I said that I had to hang-up, which was true, as I was driving. In any case, I don't remember reading any post about someone's data coming back on it's own... Guess I'll have to call again.
marcobrunello said:
I have updated the radio, following Cyanogen's instructions over 48 hours ago. I've also signed the waiver, about 36 hours ago. Of course, no data. I have rebooted (pulled the battery) many times. I phoned them yesterday afternoon and the tech I got transfered to, who was willing to help, said something like like: hmm.. Are you sure you updated with the update found at [rogers.com/bla/bla] ? it sounded like he could see that I hadn't. At that point I said that I had to hang-up, which was true, as I was driving. In any case, I don't remember reading any post about someone's data coming back on it's own... Guess I'll have to call again.
Click to expand...
Click to collapse
Here's another issue with Rogers. Remember when outgoing calls were being redirected? If you call in and told them you haven't done the update, they would re-enable your voice, but then put a manual block on your data. You have to call in and tell them to re-enable it manually. I had this problem. Updated radio, but no data for 2 whole days. I couldn't tweet that I couldn't tweet
Ha! Thanks you for pointing that out. I just called, it took about ten minutes. I got transfered to a different person who asked me to go to settings:about phone and read her some numbers. I had to lie a bit about the numbers I quoted them ( firmware version and build number ); I read out the numbers from the Rogers pdf. I should post more instead of just reading, it gets things done...
Since my last post when I updated the radio my data has been reenabled. I didn't do anything (like phone them) to get my data back other then restarting my phone and waiting till the morning.
Signed the waiver
Thanks,
I signed the waiver and got the data back.
Rogers should have done that long time ago to save everyone all the headache.
EkostonS said:
ONLY ! and ONLY if you buy the dream on a contract before dec 31 2009
us who spent the money outright for the phones at anypoint are void from this deal which sucks for us.
and rogers isnt doing anything, they are sticking you with a 3 year plan with a 1.5 year old phone to replace your 1.5 year phone.
Click to expand...
Click to collapse
they dont even offer the deal anymore
DangerXDan said:
they dont even offer the deal anymore
Click to expand...
Click to collapse
Today is the last day. If you did buy your phone outright from Rogers, you can tell them their update bricked your phone, and then they'll swap it for a Magic if you want. But then you won't have a rooted phone anymore.
I signed the waiver Sat and got data Sun am. Glad I didnt update!!
Anybody else have trouble getting the stupid form to accept your IMEI ?
Wulfbane said:
Anybody else have trouble getting the stupid form to accept your IMEI ?
Click to expand...
Click to collapse
Same here.
I'm wondering if calling customer service would help me sign the waiver.
Hmm, I am trying to sign the waiver, however the form is saying that my IMEI number is not valid. Did someone have the same issue?
Do you guys know how to make the IMEI # valid? Stupid questions, but may there is a trick that I should know.
I'm surprized so many would sign a waiver over updating the radio. I wonder if signing the waiver voids the warranty of the phone. They must know if you're willing to sign this you're doing something to your phone.
agree this ...
Macmee said:
Why the hell do all the Canadian carriers have to suck so bad. Honestly..
Click to expand...
Click to collapse
because they are still doing business in a lazy and greedy way!
I have been with AT&T cellular in all their various incarnations continuously for over 20 years. About 4 weeks ago I switched over to T-Mo and went on their $30 unlimited data/text and 100 min PREPAID voice plan and ported my 20+ yr old number to my new T-Mo T989.
Beginning less than 12 hours after the port completed I have been receiving almost daily spam calls (selling things, credit cards etc etc). In my 20 years with AT&T I have not received (other than wrong numbers) a single call that of that type.
Seems more than a coincidence. Could it be because it is a PREPAID plan? Has anyone experienced this sort of thing?
If you log into your tmobile account on the web, you can opt out of the crap. By default you are opted out of email marketing stuff, but not phone. (It's in the profile settings somewhere, I forget exactly where.)
Been with T-Mobile for almost 3 yrs and I haven't had any of that, but it's not a prepaid service so I don't know.
It could be caused by an app that you downloaded and you gave access to your info.
Powered by the SGSII....
mstrk242 said:
If you log into your tmobile account on the web, you can opt out of the crap. By default you are opted out of email marketing stuff, but not phone. (It's in the profile settings somewhere, I forget exactly where.)
Click to expand...
Click to collapse
PrePaid doesn't have that option.
ThC23 said:
Been with T-Mobile for almost 3 yrs and I haven't had any of that, but it's not a prepaid service so I don't know.
It could be caused by an app that you downloaded and you gave access to your info.
Powered by the SGSII....
Click to expand...
Click to collapse
Nah. Doubt it's an app but I guess anything is possible. Had the identical apps for 2 years while on ATT.
No. T-Mobile does nothing of the sort. However, it isn't currently illegal for random advertisers to call your cell phone much like they used to to landlines for decades. You have to opt out of that, how I'm not sure at this time.
However, it's definitely not T-Mobile 'selling your phone number'. Your phone number is just public like everyone else's.
JaiaV said:
No. T-Mobile does nothing of the sort. However, it isn't currently illegal for random advertisers to call your cell phone much like they used to to landlines for decades. You have to opt out of that, how I'm not sure at this time.
However, it's definitely not T-Mobile 'selling your phone number'. Your phone number is just public like everyone else's.
Click to expand...
Click to collapse
You can use the same site as for land lines, Do Not Call List. I have my phones listed there but occassionally I still get a few calls/texts that get through.
I just got a new T-Mobile prepaid line and I have had T-Mobile contracts since 2009. No spam.. but that's not to say you aren't getting spammed yourself by either AT&T or T-Mobile.
MisterEdF said:
I have been with AT&T cellular in all their various incarnations continuously for over 20 years. About 4 weeks ago I switched over to T-Mo and went on their $30 unlimited data/text and 100 min PREPAID voice plan and ported my 20+ yr old number to my new T-Mo T989.
Beginning less than 12 hours after the port completed I have been receiving almost daily spam calls (selling things, credit cards etc etc). In my 20 years with AT&T I have not received (other than wrong numbers) a single call that of that type.
Seems more than a coincidence. Could it be because it is a PREPAID plan? Has anyone experienced this sort of thing?
Click to expand...
Click to collapse
You forgot about another possibility: Did AT&T sell your number or give it out free because they were pissed you left them? Lots of what if, but nothing proven.
Regardless of how these telemarketer ah's got your number, make sure to register with the National Do Not Call Registry. As of Feb 2008, once you register a number it no longer expires.
https://www.donotcall.gov/
Switched from ATT to Tmobile with T989 launch. It sounds like a thirdparty must have obtained your number because no spam right here. Either Tmobile and ATT decided to only sell your number out of the millions of numbers they had or somebody else got your number and is selling it to spammers.
Although this is probably just a band aid, try Call Control from the market. It's what I use. You just load the numbers you don't want to hear from in the Black List and your good to go.
Oh, and it doesn't just send em to voice mail, it actually answers and then immediately hangs up the call without you knowing a thing. AWESOME app!!!
_eroz said:
You can use the same site as for land lines, Do Not Call List. I have my phones listed there but occassionally I still get a few calls/texts that get through.
Click to expand...
Click to collapse
Do Not Call list has become a joke. I get calls on my home phone day after day from everything from Chimney sweeps to the infamous "Rachel from Cardholder services." . The "callers" know the feds will do nothing about it except on a very rare occasion just to show how they are "helping the people." All my numbers have been on that list since day 1 and renewed every 2 years,
heygrl said:
I just got a new T-Mobile prepaid line and I have had T-Mobile contracts since 2009. No spam.. but that's not to say you aren't getting spammed yourself by either AT&T or T-Mobile.
Click to expand...
Click to collapse
20+ years with AT&T and never a "spam" call. 12 hours after porting to T-Mo the calls have started coming just about every day, Probably just a coincidence. Same thing for my wife's line.
If you instal an mp3 download program, it spams your phone like crazy. Maybe it's that?
If not, i.ve got nothing.
T989 Galaxy S2! !
a4 moda said:
If you instal an mp3 download program, it spams your phone like crazy. Maybe it's that?
If not, i.ve got nothing.
T989 Galaxy S2! !
Click to expand...
Click to collapse
Never installed an MP3 program of any sort. Probably just coincidence. When I had 700/mins a month never got any spam calls now with only 100/min a month I've had a lot.
MisterEdF said:
20+ years with AT&T and never a "spam" call. 12 hours after porting to T-Mo the calls have started coming just about every day, Probably just a coincidence. Same thing for my wife's line.
Click to expand...
Click to collapse
I'd say we would be hearing about it a lot more. I still doubt it's T-Mobile directly. Making it a habit of spamming new customers is not good for business. They have done texts before, but not a barrage of calls. AT&T should also be looked at.
They don't?
JaiaV said:
No. T-Mobile does nothing of the sort. However, it isn't currently illegal for random advertisers to call your cell phone much like they used to to landlines for decades. You have to opt out of that, how I'm not sure at this time.
However, it's definitely not T-Mobile 'selling your phone number'. Your phone number is just public like everyone else's.
Click to expand...
Click to collapse
I acquired a post-paid T-Mobile line for testing purposes (I'm a software developer) in December 2014. I have given the number to nobody; it is not used for me to call or be called. All incoming calls are forwarded to my PBX that records the calls. It responds with a recording and some DTMF tones to waste telemarketer time. Yesterday it received a call from someone selling a mortgage product who addressed me by name. Explain how that happened.
the do not call list doesn't stop it either. I've been with TMo for over 13 years, have been in the national do not call list for 9 years abd still daily I get at least three calls from robocalls, autodialers, sales people etc. It's become ridiculous. I have more blocked numbers in my phone now than numbers I use.
For the last 7 years I have been a vzw customer on a dump flip phone. Ive had two terrible LG models, but the plan was cheap as I was tied on a family share plan and as a college student I didnt want to pay more. Frequency of travel for work has shown me smartphones are useful for connectivity, and with pre paid plans I the cost isnt as high as it would have been on vzw.
Enter the Nexus 4 and my stepping into the smart phone world. Ive been reading up on it and the android ecosystem from about the time the Nexus was sold out. Once it was available I placed and order and now have it in hand. Ive decided on ST with ATT towers, the sim is being delivered today.
My questions begin with activating and porting. If I want to keep my vzw number, what do I have to do with vzw? Do I have to remove that phone and number from the current family share account? Is it something that takes time or needs the account owner? My other thought was to activate the ST sim and get a new number, then use Google Voice to port the old number in the coming days or weeks and have both numbers ring to the new Nexus. Id have to pay 20$, but now I have two numbers and what ever other features GV has to offer. What should I do?
During the activation process you can port your VZW number. As long as your current number is still active on VZW, it should port just fine. Doing this will automatically cancel your number on VZW so if your contract is not up, you will be charged a ETF.
Also, if you want you can activate with a new number and port your number later. Porting to GV is fine but just be aware you can't do MMS or Group Messaging with GV.
And_you_are said:
For the last 7 years I have been a vzw customer on a dump flip phone.
Funny, I just started looking at the Nexus 4 yesterday for the same exact reason.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
You should port your old number if you still wish to use it. Call customer service to inform them and make the changes from there. Call Verizon to let them know you're leaving and then after that call your new carrier to make the switch.
On another note, when someone makes a major leap from a flip phone to the most advanced smartphone on the market, it will bring many challenges as you head into unfamiliar territory.
Sent from my Nexus 4 using Tapatalk 2
scream4cheese said:
You should port your old number if you still wish to use it. Call customer service to inform them and make the changes from there. Call Verizon to let them know you're leaving and then after that call your new carrier to make the switch.
Click to expand...
Click to collapse
To clarify, when you said; call customer service to inform them and make changes from there. Is that the ST customer service or VZW customer service? Then call VZW and ST?
I dont have to worry about an etf, the family share plan is no longer on a 2yr contract and is currently month to month.
Call Verizon first to let them know then call straight talk. Sorry if I was not clear on that.
Sent from my Nexus 4 using Tapatalk 2
Hey everyone! So looking over my bill, I noticed something, I only used 23MB of my data. While in fact I actually logged closer to 23Gigs that billing cycle, only 23MB was over my network. Between work, home, the gym, and friend's houses, I'm almost always connected to Wi-Fi. I will be completely dropping my carrier soon all together. No, I will not be switching, I'm completely dropping them! At least for a little while, and mostly for the sake of experimentation. Right now I have AT&T here in the U.S.. I pay close to $160 Dollars for service I apparently almost never use. I've had my current number for quite a number of years, and am very found of it, so the first thing I will be doing is;
Porting my number to Google Voice.
With Google Voice, I'll be able to keep my current number, and continue to send and receive calls and texts without anyone being the wiser to my conservative ways. I'm no longer under contract, as I buy my phones internationally, so i have no commitments to AT&T.
All of this said, I'd like to hear the communities thoughts on this, and experience if anyone else has done this. I'd be interested to know how it's been for you, or what alternative apps/dialers/messengers youve been using, i know theres quite a few options.
Cheers!
soraxd said:
Hey everyone! So looking over my bill, I noticed something, I only used 23MB of my data. While in fact I actually logged closer to 23Gigs that billing cycle, only 23MB was over my network. Between work, home, the gym, and friend's houses, I'm almost always connected to Wi-Fi. I will be completely dropping my carrier soon all together. No, I will not be switching, I'm completely dropping them! At least for a little while, and mostly for the sake of experimentation. Right now I have AT&T here in the U.S.. I pay close to $160 Dollars for service I apparently almost never use. I've had my current number for quite a number of years, and am very found of it, so the first thing I will be doing is;
Porting my number to Google Voice.
With Google Voice, I'll be able to keep my current number, and continue to send and receive calls and texts without anyone being the wiser to my conservative ways. I'm no longer under contract, as I buy my phones internationally, so i have no commitments to AT&T.
All of this said, I'd like to hear the communities thoughts on this, and experience if anyone else has done this. I'd be interested to know how it's been for you, or what alternative apps/dialers/messengers youve been using, i know theres quite a few options.
Cheers!
Click to expand...
Click to collapse
I'm planning to this also in the near future, so I'm glad you made this thread OP. Here's some homework I've done so far, hope it helps you prepare also.
When you port your ATT # to Google Voice, make sure to set up a 4 digit Account PIN number if you don't already have one. And make sure it is different than the last 4 digits of your social. Here is a great thread with info about porting. https://productforums.google.com/fo.../porting-a-number-to-google-voice/dyQsc4zTm2s
And here is one about the $30 a month plan with T-Mobile that will give you some ideas about alternative ways to use your phone with Google Voice. http://forum.xda-developers.com/showthread.php?t=1646755
Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
Possible Solution?
thref23 said:
Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
Click to expand...
Click to collapse
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Some more info on this can be found here
ipetitions.com/petition/let-us-call-because-our-tablets-are-made-to-call
Ive been using xda for a while now but didn't really have a good enough reason to creat an account but......since im new and can't post links hopefully you can addbthe http stuff
I really hope this can get cleared up soon a 500$ phone with practically the same features as a flip phone........ Smh
Any update?
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Click to expand...
Click to collapse
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
montp said:
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
Click to expand...
Click to collapse
Any update on this? My billing cycle started today and I think I got my internet pulled too. Called tech support and they said they don't know what the problem is. They said they elevated my ticket to a engineer and should hear back from them in 3 days. :crying:
just port the number to Metro its' the same network and just $10 more for unlimited you can always port the number back if t-mobile fix this issue.
Tweeted at Legere and Tmobile help and now I'm sitting on the phone with a tech rep. Let's see what happens. Seems like such an easy thing to switch and the irony is the paying customers and getting screwed and are jumping ship to pacify the freeloaders. I'm in love with huge phones and this is the First tablet with phone capabilities that plays nice with us carriers. I'm prepared to jump ship over this.
SO far she keeps insisting that it will work fine its it has the phone capabilities and i have the proper rate plan. She keeps putting me on hold....
There's someone who clocks into work 9-5 at t-mobile who can fix this issue with very little trouble, just have to locate that person.
---------- Post added at 11:41 PM ---------- Previous post was at 11:32 PM ----------
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Click to expand...
Click to collapse
So, The tech rep I just spoke to says that she can't open a ticket for me to send to the engineers until there's physically a problem. SO, I'm going to pick it up tomorrow and start the process. Anything happen with your ticket? Am I wasting my time?
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
Click to expand...
Click to collapse
The question is, you can't buy this device from a good reputable store with a 14 day no questions asked return policy. Expansys, or Amazon (not fulfilled by amazon) and the place where I'm going to go to in Manhattan are all "you buy it you keep it".
So, should I even go buy this tomorrow... The only way they will submit a ticket is if I actually have the device with the issue but if it turns out no one will fix the problem... I dont want to be stuck with it..
I guess I could always switch carriers but I'm in a family plan where we split the bill each month and the payments on my note 4 are going to come due... Big mess... But maybe that's what I'll do.
Why not just switch to metro though? Why at&t? Metro the exact same coverage. Or so I've heard.
Maybe I'll take the time to check out metros coverage while I wait for the issue to be fixed. Although.. I wonder, people were already working on this 2 months ago,why should I have any impact at all.
Whatever, yeah, let's keep each other updated!
Sent from my SM-N910T using XDA Free mobile app
AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
Click to expand...
Click to collapse
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
Click to expand...
Click to collapse
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
Click to expand...
Click to collapse
That is some F#* King BULL SH!T!!!!!
I'm going to port my number out.
I just called back tech support and they didn't even know what was happening. No one ever seems to know. I'm going to Metro PCS. EFF these s0n's of b!tch3s.
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app
mottyengel said:
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
Nice hope it works for you. I need the unlimited data because I use North of 30gb a month... With I could go to cricket, but metros probably where I'll end up
Sent from my SM-N910T using XDA Free mobile app
AirBruce said:
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
Click to expand...
Click to collapse
Well, I'm now a happy metro pcs customer. Just started porting my tmo number to google voice and it'll work through the new metro number. Turns out, my eip on my note 4 doesnt come due at all. As long as there are still more lines on the account, i can just keep paying it off month by month. Of course I'm gonna sell it soon but still.
BTW, to anyone who had this issue with tmo, you can get through to the engineering department for technical support, forward them to the following link so they can read up on the problem and then you can get them to credit your bill for the data portion since february. The credited my account 60 bucks.. Not bad. I wish I could have stayed with t-mobile but what can ya do.
Again, to all you people holding out for this to change. Not gonna happen. Not a chance in hell. really. It's a tablet now and it's final. you're gonna all have to move on
Metro is working fine for me is $10 more for the unlimited data but I am happy at least to have this working don't hesitate guys