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I used to love this phone very much I can't stand it anymore. My last one treo 680 had was hanging once every 10 calls on an incoming call. Spent numerous hours reading forums trying all kinds of stuff including hard reset and manually inputting every single phonebook item. Nothing it just kept on hanging.
Recently bought a treo pro. Except for the inability to sync with a MacOS which is actually a major shortcoming the phone worked fine... At least until I found those f...in cracks on the phone body mentioned in one of the posts. Shipped to the warranty service which told me that the repair will take between 4-6 weeks. They are probably going to send it with the slowest post service to china and have it repaired there. 6 weeks is more than 10% of the warranty period.
In one word - the worst deal ever.
The second I get this phone back I'm selling it.
Cracks
I also found a little crack and asked them what to do; they arranged a pick-up service and it took about 10 days and I received a new one; so You might hope that it comes back faster (in my case it went to the UK and back).
Cracks...
Since I just happened to stumble upon this post, I might as well add my own little rant about Palm...
I purchase my Treo Pro Oct 31/08. In January I noticed the cracks everyone is talking about.. By the volume there 2 and one by the wireless button.
I live in Canada. The Treo Pro does not sell in Canada so I purchased mine online from the US.
Palm Canada will not honour the warranty because they do not sell it and told me since I purchased it in the US, I would have to speak with Palm US.
Palm US, will not honour the warranty because I do not have a US Shipping location. I do not know anyone in the US. Palm can easily arrange to drop the phone in to one of the many shipments going back and forth to Palm Canada but decided to tell me that it's my problem. Well. Nice Customer service. I spent $500 plus dollars for their phone, Palm could care a less about their customer, even when they know that the Cracks are a known issue.
Let me say one more thing here. The phone is made by HTC. The last phone I purchased was an HTC as well - The Vogue. You know, The one with the MSM-7500 Chipset with the Imageon (Missing) driver issue? One of the many HTC phones which HTC decided not to include the driver for? (See here.. http://www.htcclassaction.org/)
To say the least, I am a little pissed at HTC as well as Palm for dropping the ball in both cases. I will think very hard about the Pre, or any HTC products in the future (not).
In the meantime its has been already 5 weeks. Palm keeps saying that the phone is not ready yet. Isn't there like a maximum reparation time after which they must refund?
Bought a DVD player from Panasonic once. Since it had some problems I think we have to add them to the list of worst company as well
I tried numerous Palm devices wich worked just fine. With and without all the tweaking I do on devices.
Noticed a stuck pixel on my Palm Pro and Palm is going to repair it. So that's actually a plus since my old SPV e200 wasn't repaired and had the same problem..
I hope an admin is going to close this useless thread..
I have a Treo 750 and sofar im happy with it. I got it as a used phone but it was in a real good condition.
I had Treo 650,680,750 and now I have Treo Pro, and Centro as a second phone.
Only 650 I had to replace, it was unstable. The second one was OK.
I still believe, the PalmOS was the best mobile system - superfast response, simple interface, even my wife understood it . Today, I would crash the Treo Pro to the ground waiting for something to appear sometimes. But I still like this form factor and would not buy another phone.
I got my TF101 in mid-Feb. The same day as I got it (as a gift) it decided that it didn't want to power on. I went through all the tips on here (very useful, thank you XDA) but ended up having to send it in to get RMAed at the Grapevine, TX location.
Got it back on 2/25. Worked for two hours, then same problem. Started becoming more difficult to turn on, then wouldn't power up at all, despite being PLENTY charged. Called in, spoke to yet another ASUS rep, and ended up with another RMA. They paid for shipping this time (FedEx Super Saver, of course)
Rec'd the tablet back today. Seemed to be working quite well, even went through the update released on 3/20. Left to go to the store and was back within 30 minutes. Guess what!?!?? I no longer will power on anymore!
Called ASUS support AGAIN, demanded they cross-ship me a new tablet, and was pretty much told to stuff it, I need to send it in AGAIN. I asked for overnight shipping both ways and expedited service (the 2nd was to be expedited but I didn't get it back for nearly a month). This was, of course, also not an option.
I'm about to RMA it for the 3rd time.
If any of you are interested, here is a much more detailed writeup of my horrendous experience: http://www.tweaksforgeeks.com/hardware/2012/03/asus-transformer-tf101-rma-process-a-story-of-incompetence
I've written to Anandtech and TomsHardware, and while I doubt that it'll even get looked at by them, with any luck some spotlight on their defective product and incompetence will get something done. Wishful thinking, I'm sure.
Should've just gotten a new one by returning the broken one.
Yup, Asus is pretty terrible with RMAs. Seems like their repair centers can never fix it right the first time.
File a complaint with BBB.
Have you tried holding the power button for 10 seconds? This happens to my transformer too since i updated to ics. Full battery and the screen would just turn off. Nothing can be done except to hold power button for 10 secs
Sent from my Galaxy Nexus using Tapatalk
Where did you get the Tablet from? Most places will let you exchange it no problem if you got it retail, did the person who got it for you keep the receipt? If not I guess you didnt have a choice, but if you bought it from Best Buy or Walmart or something like that you should have just taken it back there and it would have probably been replaced with a brand new one on the spot
Same thing happened to my B40 TF101 a few months back.
One day the Pad just locked up then refused to power up (w/customROM onboard, by the way).
* RMA#1: TX sent it back with factory-HCROM. Stated "no issue found" but everything was wiped clean. It lasted about 1 day and no power-on again.
* RMA#2: Repeat RMA#1.
* RMA#3: I demanded a new motherboard or a different unit. They changed
out the motherboard (still-nvflashable). It has been working beautifully since.
Interesting, this is exactly what happened in my case, except I'm just on the second RMA. It is also a BK40. Everyone seems to think that holding the 'owe button will work, or holding the button plus volume, etc. Not in this case, the unit is completely dead. I'm hoping they fix it this time so I can sell the thing and buy anything besides an Asus. Anyone else with a BK40 having the same issue?
Between family & friends we have about 9 TF101s, about 5x B40s (I have two). One of my TF101 was dead (3x RMAs until TX actually did a repair). My niece's B40 screen just went dead two weeks ago, almost out-of-warranty. Her Tab was still running, just no display.
Threads like this make me think i should return mine and look into something else. I've had a few reboot issues since ICS updated with one power on issue but the last couple days have been fine. I have until 4/1 to make up my mind...
Sent from my Transformer TF101 using xda premium
I guess Im kinda lucky then (knock knock...). Havnt had a single random reboot/shutdown or freeze.
It died once, but that was because it ran out of battery
Ive had 1 semi-freeze though, not sure what caused it.
Mightve been a random Nova Launcher freeze, or the kernel played up a bit (using the OC'able ICS kernel, running at 1.4Ghz).
But after 1-2min it started responding again (with a message saying novo launcher didnt respond) and has worked flawless since.
I really really hope my TF wont start acting up as others have.
Edit: .... guess what. I just got my first random reboot. Damnit, I never shouldve posted this post! lol
Hm funny, it looped the first screen over and over untill I held the power button down for, oh i dunno, 30sec?, then it started.
I will tell you my experience with the ASUS RMA after i send it the 3 time.
I gave it to Saturn (german electronics mall), they send it to ASUS.
After 3 weeks,i got my TF back. Before the repair, there where scratches on the sides and back, the cam was blurry and so on.
I opened the box and was shocked, they repaired everything, even the scratches. (The device s/n is the same)
ICS was preinstalled.
I dont know why they needed 3 repairs, but now, im lucky again with my tf
Gesendet von meinem Transformer TF101 mit Tapatalk
It's been sent in for RMA #3 now, it'll be interesting to see if it takes them another month to get it back to me not fixed. I filed a complaint with the BBB and included that - along with a copy of my 2nd RMA form, a new 3rd RMA form, as well as a printout of the long-ass writeup I linked to in my first post.
In the interim I've purchased an Acer Iconia A200, which has beet utterly fantastic. It's got ICS, a charger cord that's longer than a couple feet, as well as a full sized female USB port so that I can actually hook up a flash drive if needed. I do believe I'm in love.
Sootah said:
It's been sent in for RMA #3 now, it'll be interesting to see if it takes them another month to get it back to me not fixed.
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I'm right there with you, Sootah. I have a stock B6O Transformer that I have sent to Asus service 3 times for the same problem. Like you, I had to pay for shipping on the first RMA round (even though the problem was clearly Asus's). I just don't know how this type of customer service can be good for Asus in the long run.
Because of the terrible experiences I have had with Asus, I cannot, in good faith, recommend their products to my friends. Nor will I purchase from Asus ever again.
I purchased my Galaxy 2 7" Tab right before Memorial Day. It worked perfectly for the first 35 days. Then it would just die and the only way to revive it was to plug it in, wait 5 minutes, unplug it, then hold the power button for 60 seconds. It would come back to life but the first time the screen turned off it would not come on and the above procedure had to be performed again.
I emailed Amazon and was pretty much told "Talk to the Manufacturer" OK, fair enough. Despite the fact that my family spends thousands per year at Amazon, I understand. Samsung phone support asked me for a detailed description of the problem. I stated exactly what I had to do to get the device to work. They assured me it would be noted and sent me a return shipping label. About 2 weeks later I get an email that says my device was repaired. The issue was noted as "Dead (Intermittently)" and that was it. The repair...."S/W Upgrade (External Factor)". I thought, WTF, no way that was software.
The device was returned today with numerous scratches and what look like pry marks on the rear cover. The device was PERFECT when sent in. So I fire it up and the screen shuts off and the device is doing the EXACT same thing it did before I sent it in. I called Samsung back and kept getting put on hold and was eventually told I had to send it back yet again. I asked why as obviously they did nothing to fix it the first time. They said that if it comes back again with the same issue I *might* be able to get a new device. I also asked why my device was cosmetically damaged and as you can expect, the CSR gave me some BS about how careful they are. Really? They pried my back off, scratched it, nicked it, and that is what they call being careful? To top it all off, it was shoved into a box with absolutely no packing material and was banging around in the box. Even if they do actually repair it, what are the odds it makes it back again without being damaged further?
All in all I'm very frustrated with Samsung support. I understand electronic devices fail, but they should actually be able to fix the device on the first return. Especially when the problem is so obvious. It's like they don't even care. I will certainly think twice before buying another Samsung product.
I certainly can sympathize but you know they all pretty much are the same. I've had similar experiences with HP, Dell, Toshiba, and Sony over the years and that's just with electronics. My latest was with a IKEA desk I purchased which showed up damaged sent back just so they could send me another damaged one. We can only blame ourselves and parents who passed on buying products and services from reputable companies to buy from the low price companies. Its become so standard practice that they all pretty much operate this way now. Costs too much too care and we the customer don't buy from companies who care. Plus its all about the shareholders.
With that being said. Thank you for sharing your story. It just may make a difference when I purchase my next device. Damn, who am I kidding. It will make a difference. I don't want to deal with companies like that.
You're right. I usually buy my electronics from Best Buy. I have always had great customer service, especially when I get Best Buy Corporate involved. I purchased 2 Asus Prime tablets at Christmas last year. One for me and one for my son. The GPS never worked but we kept waiting for the magic firmware fix that never came. WiFi was also weak. I sent an email to Best Buy Corporate and within hours I had someone call me, called my local store, and allowed me to exchange both for the TF700's. Some 8+ months after purchase. I buy a lot of stuff at Amazon but not typically electronics. I made the mistake of purchasing this at Amazon as I had a gift card I wanted to use. They have great prices but come day 31, forget about returning it for an exchange let alone 8 months later. I did send an email to Samsung NA headquarters so maybe they will make sure it is fixed or replaced the second time around. One can always hope...
Mike02z said:
You're right. I usually buy my electronics from Best Buy. I have always had great customer service, especially when I get Best Buy Corporate involved. I purchased 2 Asus Prime tablets at Christmas last year. One for me and one for my son. The GPS never worked but we kept waiting for the magic firmware fix that never came. WiFi was also weak. I sent an email to Best Buy Corporate and within hours I had someone call me, called my local store, and allowed me to exchange both for the TF700's. Some 8+ months after purchase. I buy a lot of stuff at Amazon but not typically electronics. I made the mistake of purchasing this at Amazon as I had a gift card I wanted to use. They have great prices but come day 31, forget about returning it for an exchange let alone 8 months later. I did send an email to Samsung NA headquarters so maybe they will make sure it is fixed or replaced the second time around. One can always hope...
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I should email best buy and raise hell about my tab. Maybe I could get a new one or allowed to upgrade to a 10.
Thanks for sharing. I love my three Samsung devices and I'm upset for you. They should treat us, the customer a lot better. I've spent a lot of money on my toys. We all have. Assholes.
I refuse to buy something like this online. I use the power of the receipt to its full potential.
OK, so as is my usual practice when I am unhappy with service a company is providing, I did some research and found the email address of the CEO/President of Samsung NA and sent a nice email. I did that last night and got a call from the office of the President of Samsung NA this morning. The nice woman reviewed my case and within 3 minutes said "We will replace your unit with a brand new unit". She asked if I had already sent my old unit back for repair. I told her it went out this morning. She said the day it is received I will get a new, unopened P3113 shipped via overnight to my home. She apologized multiple times. She then sent me an email with all her contact information and told me to contact her if I have any further issues or questions. As I have discovered, it's all about getting to the right level of support.
While I am still unhappy that Samsung was unable to fix my device the first time, and did cosmetic damage, I'm extremely happy with the way this was handled in the end. Samsung will keep my business in the future.:good:
That's awesome! I'm happy for ya bud. It also makes me feel good that they stood behind their product and took care of the most important person. The customer. Kudos for you as well for taking the time to do this right. Sometimes I forget we the customer have to make the effort to handle these kinds of issues correctly.
Mike02z said:
OK, so as is my usual practice when I am unhappy with service a company is providing, I did some research and found the email address of the CEO/President of Samsung NA and sent a nice email. I did that last night and got a call from the office of the President of Samsung NA this morning. The nice woman reviewed my case and within 3 minutes said "We will replace your unit with a brand new unit". She asked if I had already sent my old unit back for repair. I told her it went out this morning. She said the day it is received I will get a new, unopened P3113 shipped via overnight to my home. She apologized multiple times. She then sent me an email with all her contact information and told me to contact her if I have any further issues or questions. As I have discovered, it's all about getting to the right level of support.
While I am still unhappy that Samsung was unable to fix my device the first time, and did cosmetic damage, I'm extremely happy with the way this was handled in the end. Samsung will keep my business in the future.:good:
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Gotta note also that first device was just plain bad luck.
Sent either from my p113 (gtab 2 7.0) or i997 (Infuse)
Ryanscool said:
Gotta note also that first device was just plain bad luck.
Sent either from my p113 (gtab 2 7.0) or i997 (Infuse)
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Yup, I realize this happens. I suspect if I had not gone this route the device would have come back still broken and they would have probably made good anyway. I just saved a step or 2. I've been fairly lucky overall with electronic devices.
I just wanted to follow up on this. I did receive a new unopened Galaxy Tab 2 via UPS on Monday 8/27. The outer box was destroyed and the inner box was damaged but the device was perfect. I have been using it heavily all week and it has been performing well. While not the best service experience, at least Samsung made it right with a single email to the right place.
My advice to anyone experiencing poor customer service, with any large purchase, is to do a little searching and find the corporate directory and with any luck you can find the CEO/President's email address. These addresses are typically monitored by high level CSR's that can do things other CSR's cannot do. I have used this trick multiple times with multiple vendors and it has always gotten me great service. A well written email can do wonders. Good luck!
Glad it worked out well in the end Mike and thanks for the "tips" hopefully i will never need to use them.
:good:
Kudos to you Mike ! If we all do like you did standard of Customer Care will get raised to great heights.
Would you like to share your email so it might serve as a template/sample for others ?
Thanks !
Sure, in fact I will share both the email I sent to Samsung and the email sent to Best Buy about the Prime TF201.
Samsung:
Sent to Samsung NA CEO and President. IT was someone from the president's staff who called me the day after this was sent.
Hello Yangkyu-san,
My name is Michael SXXXXXXX and I have been a long time Samsung Customer. I have 4 Samsung HD TV’s, a Samsung Galaxy Nexus and a Samsung Galaxy 2 7” tablet along with multiple other Samsung products. I’m writing to you as I’m very frustrated with the service I have received on my defective Galaxy 2 7” tablet. The device was purchased at the end of May from Amazon. Right after my return period expired, I started having problems with the device. It would just die and the only way to restart it was to plug the cable in, unplug it and hold the power button for 60 seconds. I called Samsung and they took all my information and said I needed to send the unit in for repair. I clearly explained the symptoms in detail and the CSR said he made all those notes in my repair order.
After 10 days, I received an email stating that my unit was repaired. The Issue summary was simply “DEAD Intermittently” and the fix was “S/W Upgrade (External Factor)” The Service ticket number is 4115XXXXX. The unit was returned today and within 5 minutes was exhibiting the exact same behavior. I again called Samsung service and was told I needed to return my unit yet again. The new ticket number is 411XXXXX.
I am very frustrated that despite sending this unit in for repair once, I need to send it in yet again and be without my device for another 2 weeks. I understand electronics break but what I don’t understand is why I need to return it again after sending in for repair once. I asked if I could just get a new device since it appears to me that the repair center is unable to repair it. I was told that if it comes back again unrepaired, I *may* qualify for a new unit.
I use this device for work and cannot afford to continue to be without it. Now I must wait another 2 weeks before my unit comes back hoping it is repaired properly this time and if still broken then I may be able to get a replacement? Adding additional time to my wait for a fully functional device. I honestly expected much better from Samsung support. It should also be noted that my device was in perfect cosmetic condition when sent in. When returned there are scratches on the back and what looks like pry marks on the back cover. I did not expect to have my device damaged cosmetically along with it not being repaired properly.
Please let me know if there is anything Samsung can do for me. I am returning the Tablet tomorrow, again leaving me without a major work tool for yet another 2 weeks and hoping it is actually repaired and not damaged further. Thank you for your attention in this matter.
A lifelong Samsung customer,
-Michael SXXXXX
[email protected]
[email protected]
215-xxx-xxxx
I received a call the next day and a follow-up email is below:
Mr. SXXXX,
As per our phone conversation, my contact information is below.
Thanks,
Heather XXXXX
NAHQ CSD VOC
Samsung Electronics America, Inc.
85 Challenger Road, 7th Fl
Ridgefield Park, NJ 07660
[email protected]
O: 201-373-XXXX | M: 973-590-XXXX | F: 201-329-XXXX
Office of the President: 1-888-480-XXXX
Below is the email I sent to the CEO of Best Buy regarding my defective Prime tablets:
Dear Mr. Mikan,
I’m sorry to bother you but I feel I have to report issues I’m having with products purchased at Best Buy back in December of 2011.
I purchased 2 Asus Prime tablets for Christmas. One for my son and one for myself. We have had nothing but issues with these tablets. The GPS does not work on either tablet at all. Even after getting the free GPS dongle we cannot get GPS to function. We also have horrible WiFi. I spent hundreds of dollars to upgrade my wireless thinking that would help the WiFi issues. That did not help.
Recently, I started reading where many people are having the exact same issue that I am having. I understand these are design defects in the Asus Prime TF201 and cannot be fixed. Many have returned their ASUS prime tablets in exchange for the newer TF700 table at Best Buy. Even those having their Prime’s longer than I have had success. I tried to do this but was basically laughed at and told “No way”.
I have been a loyal Best Buy customer for years and spend several thousand dollars per year at Best Buy stores and at Best Buy online. I’m just asking to be allowed to return by 2 defective TF201 tablets and get full crdit towards 2 new TF700 tablets. My understanding is the design flaws of the TF201 were fixed in the TF700. Below are my 2 order numbers. Anything you can do to assist a long time customer would be greatly appreciated.
BBY01-4355XXXXXXXX
BBY01-4322XXXXXXXX
Regards,
Michael SXXXXX
215-XXX-XXXX
[email protected]
On this request, I received a call about an hour after I sent it and the woman I spoke to asked which store I wanted to return my items to. Since it was after hours, she promised to call my local store and "see what she could do". The next day at 11:00 AM she returned my call, gave me the managers names and told me to take my 2 Prime's and dock in for full credit towards 2 new TF700's and the TF700 dock. I was in and out of the store in 10 minutes.
You have set a good example.
May be you could also guide us on how to find these "Premier" e-mail ids as i was once trying to reach Head of LG but could not find any Contact info
Thanks again
Bon-Joon Koo is the CEO of LG. From what I can tell, the email address format lg uses is last name first initial at lge.com so I'd try [email protected]. I found this by searching for less than 5 minutes. More diligent searching may find the exact email address. If you get a rejection keep trying different combinations.
silentvisitor said:
You have set a good example.
May be you could also guide us on how to find these "Premier" e-mail ids as i was once trying to reach Head of LG but could not find any Contact info
Thanks again
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LG was good regarding my 6 year old tv.
Basically, the power board went out, and I was unable to purchase the repair parts.
They gave me a prorated refund of 300 bucks ( would have been more I'd I had receipt) almost enough to buy a new tv.
Sent from my HTC Sensation 4G with Beats Audio using Tapatalk 2
TL;DR: Asus' tech support center outright lied to me and to my seller as well, so after a month of juggling my old TF101 between them and the seller I got a full refund and now I'm a happy Samsung Galaxy Tab 2 10.1 owner.
Long version: I was burned *badly* by all ICS updates and I went to the trouble of collecting logs for Asus and even dissecting panic traces in search of what the hell was wrong with ICS - a complete waste of time, judging by the way Asus handled things.
On top of that, the eMMC failed in less than 6 months of life, so I had to send the unit in (RMA #1).
I got it back after roughly a week with a brand-new mainboard and .27 pre-installed - or so I thought, since merely 15 hours later it started to misbehave like the first one.
I sent it in for RMA #2 with a detailed explanation of what was wrong with the unit: it got back with a repair form which stated that the speakers weren't properly balanced, so they fixed them - a non-existent problem.
After a day or so, /data nuked itself out of the blue: turns out the mainboard was a refurb after all, so I brought the unit back to my seller and they had to send it in for RMA #3 with a very detailed issue report and requesting clearance to replace the unit. They assured me that it wouldn't take more than a week since all the Brno service center was supposed to do was ascertain the damage and authorize them to replace the unit altogether.
The unit came back three weeks later (two days ago) with a ludicrous repair form: it stated that the unit was sent in for "persistent audio noise" and that there was no such problem. Hardly surprising, considering that I wasn't concerned with audio quality but with eMMC stability...
At that point, the seller agreed that sending it in another time was pointless and refunded me, so I jumped ship and ditched Asus/nVidia altogether for Samsung/Texas Instruments.
Bonus fact: given that another customer was going through the very same via crucis with a TF101, the store quietly pulled all Asus tablets off the shelves (excluding the Nexus 7) and replaced them with ones from Samsung, Acer and Sony.
bad luck eh
oh well, will be nice to see the complaints to Samsung seen as theyve been screwing up ICS updates as well. Never mind and best of luck, you might need it going by the many unhappy, unsupported Samsung tab owners that got left in the dust with tabs gone by :good: (and yes i was one of them)
any shop would do the same thing, handling 3x RMA just a waste of time
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
Bad service.
ayman07 said:
Has anyone bought a Nexus 10 from a place other than the Play store and had to RMA their device? I am curious as how Samsung's service is in terms of getting a replacement unit out to you. Getting a replacement unit from Google is pretty simple but is it as easy to get one from Samsung? Do they attempt to fix the device (for example, if you had light bleeding) or do they send you out a new unit?
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I bought mine from walmart and thought my battery was bad. I called samsung and it was painful to say the least. They transferred me 5 times. Once they sent me to google cause they said they didn't handle nexus products. Google sent me back to them I picked the wifi only option and they told me again it was a google product I told him I just got transferred back by google. He sent me to the manager who again tried to tell me they didn't deal with nexus products. So I told them my problem and told them I felt the battery was bad. He finally just said okay I'll put in a ticket for you to send it to Texas (I believe he said, wasn't really listening as I felt I should have just got a new one). He said the process would take somewhere from 2-3 weeks. I said forget I'll just deal with the bad battery until I can buy one and replace it myself.
The shipping process with Samsung is much the same except that it takes multiple transfers on the phone to find someone that has a screen that can do an RMA ticket on the device. My problem is that in doing the work they don't really make sure they solved the problem you had. I had my screen replaced and they put a worse screen in with four corners of large light bleed and they even managed to scratch up the back of my device. I was upset to say the least and had to ship it back for them to fix their shoddy workmanship. On top of that... I sent mine back on the 16th and it didn't get opened until 2 days after arrival. As of a week ago it has been sitting on hold waiting for parts. So its been in Samsung's hands now for 2 weeks and no word on when they will get whatever parts they need in stock or ship it back. When you ship they pre pay a 2 day air ups label and send it back 2 day air as well. Hope to get it back reasonably soon as the device has been out of use now for over a month. First trip took about two weeks total. Second trip who knows.
BTW, I did buy mine from play but was tired of worse RMA replacements. Everything was perfect on mine other than a little dimming along the camera edge of the screen and a dead pixel.
Sent from my often RMA'd Nexus 4, So that I can use the one I'm using now when I get the 6th and hopefully final one.