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Hi Folks,
I'm reading this forum since about 1,5 weeks, as I got my first smartphone then. Unfortunaly I sent it back today, as it got broken yesterday. It has the problem, that the touchscreen doesn't untouch. I made a picture:
I can get rid of this touched area by pressing on it with my fingernail and move it to the bottom.
I think it's from that lether case. Anybody else ever had a problem like that? Probably with another phone type?
Looks like condensation under the screen to me.
Reapply screen protector... That's it..
I thought about water also, but under the microscope we have seen that it wasn't water. I was able to remove it restless until I touched it next.
I removed the screenprotector, but that wasn't a solution.
Unfortonaly I had to send it back today, as I'll get a brandnew one within the first 14 Days after delivery
Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\
This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...
cassper1 said:
This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...
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Click to collapse
I thought about something like that too. Has the digitizer a "spazial" filling, so that you have a "soft feeling" when you tab it with the penzil?
HTC Touch Freak said:
Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\
Click to expand...
Click to collapse
I had the phone in my trouser pocket every day. No sunlight or heat. I tried cooling down...no chance. I had a Cassiopeia once and had a waterdamage to it. There I was able to get the water out of the touchpad by having it on my heating for a few days. But it looked not like this here.
HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
help me
excuse for my bad english
tornado75 said:
HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
Click to expand...
Click to collapse
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not
Sqoerk said:
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not
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Click to collapse
i have removed the screenprotector but is the same error, i have sended it to assistance center this afternoon...
i wouldn't pay for damage why the phone is never fall
i hope well
Just had the same problem with my Td2. Not impressed. The phone was fine one minute as listening to my music on it, popped it in my pocket went upstairs ang got this blob right in the centre of the screen.
Glad I took the insurance now as this is going to have to get sent back. Not overly impressed as only had the phone for 6 weeks and having a problem with the build.
Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...
db_darryl said:
Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...
Click to expand...
Click to collapse
My "blob" couldn't be seen when I looked straight from above. As on my pictrue I had to look from a angle to see it. Also it was hard to see under bright daylight. Hope that helps.
But I have a question also: You all used the leather bag shipped with the phone? I think the case isn't plain enought inside. I think there is a higher pressure one the display while wearing it in my trouser pocket. Anybody else who can tell more about that?
I've the same problem, at least I think it is the same. Touch still works fine, but it seems like there is some condensation underneath the screen.
I can confirm that it has nothing to do with the screenprotector.
If I put my finger on it, it moves to the sides. Sometimes it seems to be gone, but after a while I notice it again.
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?
dlarge said:
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?
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As you are the 4th in this thread I think so
It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?
dlarge said:
It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?
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Click to collapse
too bad it seems like they classify it under 'cracked display' - and according to the user manual it is not covered by warranty.
Probably, but I think it's just an error of HTC. The way they treat their loyal customers is, in my opinion, verry disappointing. It was the same with the problems everyone had with the TytnII.
Today I got my phone back from my provider...the same broken one. In the letter they told my I sent it back too later
Now I'm dissapointed from o2 Germany, cause the customer support told me what to do and I did it.
guys i had the same problem (http://forum.xda-developers.com/showthread.php?t=519441) and i got a replacement. but i tell you.. this is caused because one time the phone got hit by pressure on the screen and the screen itself kinda felt into the phonecase. check out from the side.. you probably will see that the screen is lowered - then when you use fingers on the touchscreen this blob appears. in my case the screen didnt work anymore as soon the blob appeared... but was able to get it out with some tissue and rubbing.
also i saw some oil liquid under de screen - depending on the light outside.
so.. just take care.. this phone is very sensitive to any pressure on the screen and using it in a trouser pocket is already dangerous!
My MyTouch 3G Slide has a couple defects. The bezel or plastic housing that surrounds the upper portion of the device surrounding the screen has gaps in it around the seam that allows dust or any small particulate to enter under the screen. I have looked at several of the devices and they all have it to one degree or another. For instance, on my Slide I have 3 of these holes one of which has allowed a grain of sand under my screen. My wife's Slide has 4 of these holes or gaps and they are substantial on her phone. One XDA member has had this happen in the same spot that both my wife and my Slides are collecting dust.
While the light leaks or gaps in the bezel are a problem (for me) I think the real problem lies in the adhesive strip that connects the digitizer to the LCD screen. The way the digitizer is adhered to the LCD there shouldn't be any way for dust to have gotten in between the two pieces of hardware. I'd like to believe that it was just my particular phone but my wife's phone is having the exact same issue.
The phone really is phenomenal and I'm sure it was just a fluke that I've had issues (hoping so). Just keep an eye out for any issues similar to what I've mentioned above. I have really gone back and forth with this and I am definitely disappointed with having an issue(s) right out of the gate. My wife really likes the phone and after giving it some thought I like it as well ... a lot. I will return and reorder another couple Slides because this device is that awesome. Thanks for your thoughts/contributions to the thread.
I've tried to get some photos of the gaps but they are small and hard to photograph. To inspect your device: Go into a dark area and pull up your contacts, messaging app or a white web page in the browser with full screen brightness and inspect the seam of the plastic housing surrounding the touch screen on the top half of the slide. The gaps are almost like rectangular notches just below/above the corners of the screen in the seam. My theory is that these are artifacts from the plastic molding process that were exacerbated by poor/hasty assembly. I am definitely returning my Slides.
Its all true. After reading, and seeing the image posted by another member here, I checked my phone. I went into a dark room, opened up a site that has pretty much a white page, and I too noticed a gap at the bottom right hand corner of my screen. As of right now no dust/dirt has shown up under my screen, but what's to say that it won't later on. Heck, screw dirt. What if moisture finds its way in, and starts to fog up the screen from within? This could be a major problem later on down the road.
whew... just checked mine, noticed nothing like that, thank goodness.
[email protected] said:
whew... just checked mine, noticed nothing like that, thank goodness.
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Click to collapse
Strange, I've confirmed with everyone I know with a Slide (only black and white thus far) and everyone is seeing the same thing. What color Slide did you get? I wonder if the red Slide is manufactured differently? Anyway, that is awesome because I think the phone is GREAT other than the small gaps in the bezel.
I will say I took some compressed air and attempted to move the artifact under my screen just to see if air was moving through those gaps. The grain of sand or whatever it is did not budge. I'm just not sure what to think. I hate the idea of returning this phone ...
Mine is like that. Not that i care much as im returning it soon. But it does have gaps and light leakage all over the bottom of the screen, near the buttons.
i just check my and maybe i cant see it but i havent found anything... i have a red one
Re: My MT3G Slides (and others) Have A Defective Touch Screen Bezel
Initialy checked mine as well, black. I don't appear to have this problem either.
I will inspect further to verify.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
The only one I have is at the very bottom of the buttons, which might even just be the light hitting the glass at a specific angle. Other than that, no light leaks/cracks/blocks/whatever you call them on my screen area. Red Espresso.
I just swapped my white MTS for a Black one with no signs of cracks or light showing threw. TMO rep did not know of this problem and said he would send out an e-mail to other reps to let them know.
My day is now ruined
Yep, both bottom sides, right at the corners, above the buttons. I will not return it though, think instead a lil duct tape and some JB weld will do (seriously, a little touch of black silicon for a good seal, still sucks though). Screen cover seems to be blocking any dirt at the moment.
woow good looking out.. i was wondering how a spec of dust got to my screen. im planning on putting a piece of scotch tape over those regions (i have a red slide btw).
I have a red one and didn't see any leaks bottom or top. Thank goodness!
mtjnkee said:
seriously, a little touch of black silicon for a good seal
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Click to collapse
I hear you; I've been trying to find a way to keep the bezel sealed until I can get a case/cover for the phone. I literally have one tiny grain of sand at the bottom left hand corner of my screen. I so don't want to return the phone; I'm in love with the thing.
Glad to hear some of you have a better seal on the bezel.
I have some small light leak on the bottom, not an issue yet and I'm still within my 14 days so I might stop by the t mobile store tomorrow and try to get a replacement.
1. slight curved gaps at the corner edge where the top of the plastic curves down to turn into the sides. check
2. vertical rectangular light leak above home and genius keys. check
3. these lights only light up when hard keys are lit..when screen first lights up...light leaks are not there...once keys light up, light in the gaps light up. doesnt this mean the screen is sealed and there is no leak from the screen itself?
4. however, if you have a creaky top plastic housing, the seam running along the edge of the white plastic and grey plastic is not flush...on my 1st slide, i could see the screen light up in these 'cracks' of the seam...could debris get into screen this way then?
5. for those with debris already at lower left part of screen: pls do me a favor:
hold phone (sideways with back cover facing the ground) at just below eye level and try to see that left corner that is underneath the painted black surround of the screen..do you see white light when the screen is lit? if you look along the 'inside' edges along the rest of the phone, you will see that there should not be white light emitting out and should have a 'clean' look...there should basically be a solid black border...perhaps, if you guys have this white lighting show through, that could mean a separation of the screen somehow? btw, you do not have to be in a dark room to see this light along the inside edge....it is very noticable as the light comes thru where i think there should be no light. ps: when looking at the phone screen normally (ie from top down), screen looks perfect and this issue doesnt affect actual picture on screen.
my first slide had the light leaks but i didnt think anything of them as i thought they were related to the buttons only...but the issue i had spoke of in #5 above, i had this light coming thru along the whole edge of the bottom of the screen plus creaky top plastic housing.
I have dust under the entire screen of 2 Slides (Espresso), I couldn't notice it indoors but it is glaringly apparent when in the sun. The phones go back tomorrow. I've had my G1 for a year and a half with not a single spec of dust under the screen. I've had 2 MT3G Slides (Espresso) for 6 days and dust is under both screens; these devices are very cheaply made. Phone is lightning fast, screen size is great, physical keyboard is great, UI has some excellent features you can find nowhere else ... too bad I won't be keeping them. Been nice knowing you guys.
Seriously everyone be lucky that this is the only problem that people are having with this phone. You want to talk about shoddy build quality on first run devices, lets not even mention what the original PSP was like. If all that's wrong is that a few people have a bad bezel, then I'd say you made out well with the phone. NJAZ, just exchange them and have the employee test them at the store before you walk out with it, problem solved.
xenoletum said:
NJAZ, just exchange them and have the employee test them at the store before you walk out with it, problem solved.
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Click to collapse
Well I have to send them back as I ordered them online. 2 phones plus about 5 other people I know with these phones have dust blowing in under the defective bezel. It's unacceptable. Like I care about a PSP. What the hell does a PSP have to do with this? You didn't even comment on your phone having the light leaks/gaps or not. What is your point? You think folks should settle for inferior builds of an expensive phone? You can ignore whatever you'd like. I will wait for a better phone.
Wanted to add to my previous post about mine not having the leak... I have the red one.
Hello
My phone seems to be manifesting these bright pixels/spots on LCD as you can see in the picture.
I am suspecting it is from applying pressure on the screen but I do take care of it so I don't see why this has happened.
You can see these pixels clearly under bright/white colors/backgrounds, under dark colors you can barely see it.
I wonder if HTC will cover this under my regular warranty or will they charge me for a new screen. I had bad experience with them before and they tend to blame you at any occasion to save their costs.
quite a common problem if ya look around the forum, I sent mine back, they had it 6 weeks, then gave me a quote of nearly 200 quid to fix it....was my fault,they said it was from over heating, which I know is bull****.. their service is the worst ever sadly, so I got it back and lived with it.
I disassembled my display with the same trouble, there is a thin reflective film (aluminium coated) which have clear points, maybe corrozion caused by humidity. That points let more light to pass through LCD and looks like light spots or even lines in my case. You have to change LCD only if touch works properly.
pvii said:
I disassembled my display with the same trouble, there is a thin reflective film (aluminium coated) which have clear points, maybe corrozion caused by humidity. That points let more light to pass through LCD and looks like light spots or even lines in my case. You have to change LCD only if touch works properly.
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Click to collapse
Thanks for your advice but I am not opening my device as long as it has warranty.
The only thing I want to know is if anyone knows 100% if this is covered under warranty.
Paying 40 Euros to have someone tell me it's not covered under warranty is a waste of money for few faulty pixels.
I would only do it if it really starts to annoy me.
I am hoping it is covered under warranty and I hate to hear from HTC blaming me everytime i send a device their way.
I'm doubt this defect is covered by warranty, probabily not.
I can not tell you for definite if it will be covered under warranty or not, but read this post here it will help you better understand what is going on with your screen.
T-Macgnolia said:
I can not tell you for definite if it will be covered under warranty or not, but read this post here it will help you better understand what is going on with your screen.
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Click to collapse
Thanks for the link. From what I read I think I have white spots on the display. Now to find out if HTC would fix it under warranty that seems to be a grey area.
I wish to hear more of people who have my problem and perhaps they can post some pics of their screens so we can compare and pinpoint what the cause of this.
If it is due to pressure, I cannot understand how this has happened as I have not used any abnormal pressure other than pressing on the touchscreen mildly for it to cause this.
On my HD2 display similar light lines and spots appeared due to tiny skratches on lightspreader film (a thin film specially designed to uniformly scatter light from backlight LEDs on the whole display surface). It's my bad, this lightspreader is made from very soft plastic and I scratched it with my fingers when took it out ;( but the screen was already pretty damaged, so it's not too big deal to me.
yep, typical white spots.
as pvii said, they are related to the polarizing foils used to disperse the backlight and redirect the light to a specific angle when passing through the tft matrix.
I've seen these things come out from nowhere (don't know why...?!?) but except these situations, most of them come via a mechanic shock, too much pressure on the screen or something stuck between these foils (dirt for example).
I'm sorry but as i said, there isn't any practical solution to this problem and i really don't recommend a lcm module disassembly.
facdemol said:
yep, typical white spots.
as pvii said, they are related to the polarizing foils used to disperse the backlight and redirect the light to a specific angle when passing through the tft matrix.
I've seen these things come out from nowhere (don't know why...?!?) but except these situations, most of them come via a mechanic shock, too much pressure on the screen or something stuck between these foils (dirt for example).
I'm sorry but as i said, there isn't any practical solution to this problem and i really don't recommend a lcm module disassembly.
Click to expand...
Click to collapse
those typical white spots are not covered under warranty then?
relic said:
those typical white spots are not covered under warranty then?
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Click to collapse
In most cases no warranty. A new display+digitizer will cost a bit
pvii said:
In most cases no warranty. A new display+digitizer will cost a bit
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Click to collapse
I have seen post of anywhere from around $85 USD to $120 USD depending on who you get to do it, HTC $100 USD to $120 USD
...strikes again, this time on the A500.
I just noticed two specs of dust under the glass on the lower left and right corners of my Tab (on the side the dock connector resides).
Thankfully the black Android status bar hides them under normal conditions...
Anyone else noticed dust under their screen or am I the first?
That's annoying, why not do an exchange? Unless it's not an issue for you. for me, i can't stand it, it just takes away from my enjoyment of the screen.
I will attempt to exchange it, but in all probability the new one will also start collecting dust... It seems that the digitizer glass is not glued to the screen.
I didn't want to hear about issues like this. I live in Oklahoma, very windy, lots of blowing dust, just a matter of time before I see this. *sigh*
Same on mine, the first one has a red stuck pixel and the second one beautifull piece of dust under the screen. But with Asus transformer the situation is not better i had 3 different tablet and each one has dust and many broken pixel. I'm still waiting to buy a good one (i liked more the transformer for a better display and because is more confortable in hand (it weights 100g less)
Unfortunately I noticed the dust particles after the store's return period had expired. So now I have to take the issue up with Acer's service department.
I still don't know if I should bother or not. Are they gonna open it up and attempt to clean it? Perhaps I'll be lucky and they 'll replace it? Anyone else with dust experience?
The weird thing is that the Iconia hasn't left my apartment... No outdoor usage at all!
Hi,
On my Galaxy S2 the screen:
On the botom right corner the display is not lower than the bezel anymore.
It is raised a bit and if i push on it it goes back a little bit. In addition to that some light leaks out at the bezel.
Does someone else have this Problem? Is this a reason to have it replaced?
Haven't heard of anyone else with this problem. Sounds like the screen is coming loose. I would be returning it if it was mine
I noticed a couple of days ago that mine is doing exactly the same thing. I assume it must be something to do with where the adhesive which holds the screen in place is situated. I'm concerned that dust and dirt are going to get inside the casing and possibly make it worse.
^^ I stand corrected
wow, light leak? :O thats a first... got any pictures?
Guys, if there is no user-inflicted damage on your phones, but the screen is really loose and not properly glued - exchange the phones ASAP!! No need to put up with this defect if you can exchange.
Just make sure the damage will not be blamed on you dropping the phone (no scuff marks on it).
besides this issue it is in perfect condition so no reason for them not to return it. ill head to saturn right now. but i`ll try to grab a picture of the light leak for you. in reality it is much more visible than on the photo (sorry for the bad quality i had to take my laptop camera and hide under my blanket^^)
It looks similar to what happened to Google IO Galaxy Tabs a while ago: http://www.androidpolice.com/2011/0...l-edition-tablets-experiencing-screen-defects
This is not good
its exactly the same issue as the one you posted
I had the same problem with my SGS2, except the display rose above the surrounding rim at the center left and right part of the display (the center of the vertical edges). I think if I would turn my phone over to mute it, it would scratch because the surrounding rim doesn't protect it anymore.
Anyway, I already returned my phone because of this and other problems (yellow left side, pink spot, ...).
My screen seems to be a bit raised on the center left. Its not much and only noticed it because of this thread. Anyone have their screen slightly raised in certain areas? Is there something potentially wrong with me phone?
I do not get any light leakage or anything.