Database Users

No voicemail SMS messages any more...

Hi all,
This topic started in 'general' but would be better placed here. If anyone has any more input please reply here - I think this is currently the biggest problem with the out-the-box v1605.
http://forum.xda-developers.com/viewtopic.php?t=57199
Cheers - Rich

I sent an email to HTC today and they told me there is no update...
This is still an issue

It apparently seems that the problem is only for Vodafone or Vodafone Group (SFR for example) users.

Any update on this issue ? This is really annoying....

Nothing I have heard yet. Apparently 242 mail notification works - but to sign up for this you have to get a code sent as SMS - and guess what - this SMS never turns up too!!!
R

I upgraded to the new HTC ROM but this has made no difference to the voicemail SMS issue
R

You can register at http://www.vodafone.net where you can set your alerts to be delivered by SMS. You need to enter your phone number for it to send a service SMS containing a passcode to, so you need to have your SIM a phone that you can get them on, ie not your v1605!! Once you've done that, you can put your SIM back into your v1605 and you'll then get SMS alerts for your voicemails and even the little answerphone icon in your top bar!!
Credit: boyo69 at Modaco

I have finally taken this to the step of raising a technical ticket with Vodafone. After 3 days they came back to me saying it was definately the v1605 handset However, in order to try everything they are replacing my 5 year old SIM with a new one to see if that helps.
Hopefully this will at least solvev the problem of the vodafone,et registration SMS messsages not making it to my SIM no matter what phone it is on. At least then I can move to 242 instead....

rakh1 said:
I have finally taken this to the step of raising a technical ticket with Vodafone. After 3 days they came back to me saying it was definately the v1605 handset However, in order to try everything they are replacing my 5 year old SIM with a new one to see if that helps.
Hopefully this will at least solvev the problem of the vodafone,et registration SMS messsages not making it to my SIM no matter what phone it is on. At least then I can move to 242 instead....
Click to expand...
Click to collapse
as Matho indicates above, i have the v1605 as well as the Tytn and i have subscribed to 242 which now gives me voicemail text and icon.....
follow my thread indicated above, it's not the sim, it's the way the hermes variants handle the 'silent' sms texts that vodafone use for voicemail on their older 121 service
with 242 you can still even dial 121 from home or abroad and still pick up the same messages!! the voicemail icon and text service on 242 is much better than text or (annoying) dial every 3 seconds with vodafone 121

This is driving me mad - could not get the vodafone.net registration to work (it never delivers the autentication SMS) and my 121 has now also stopped 'alerting and delivering'. Vodafone sent me a new SIM but this has had no affect. I have tried the new SIM in a K750i but nothing. However, put my other (personal) vodafone SIM in my TyTN and I get the authentication SMS through straight away??? Could this be something to do with my main number being a business number and not a personal one?

rakh1 said:
This is driving me mad - could not get the vodafone.net registration to work (it never delivers the autentication SMS) and my 121 has now also stopped 'alerting and delivering'. Vodafone sent me a new SIM but this has had no affect. I have tried the new SIM in a K750i but nothing. However, put my other (personal) vodafone SIM in my TyTN and I get the authentication SMS through straight away??? Could this be something to do with my main number being a business number and not a personal one?
Click to expand...
Click to collapse
I know it will not help, but my vodafone sim was also a business one and it worked 1st time
I haven't looked, but is there a way to repeat the signup process by selecting a 'forgotten password' option on the vodafone.net site? then put the sim into your k750 just at the point that the site sends out the sms confirmation.....I used a windows smartphone to get my sms so if you can get it on that I am sure the k750 will !
I hope you can get it work, it is a fantastic service

The problem is the same with all operators, it is a problem on the ROM. The only solution will be a ROM upgrade...

Suddenly at 22:00 last night I had 7 SMS messages come through - each with their own authentication string!!! Some 10 hours after my first attempt of the day. I went back to vodafone.net and registered again - worked first time. I am not ure if Vodafone did anything or maybe my new SIM neeed some time????
ALSO - it worked using the TyTN to recieve the authentication SMS - did NOT have to use another phone! I now have SMS notification and the *new* voicemail icon - excellent!
Rich (much happier)

Most excellent advice !
Subscribed last night and get text messages and the voicemail icon, even when roaming abroad now too !
Thanks all.

Just to add my two-pence worth to this subject.
I've just spent ages trying to sort out this problem!
I've got a v1605 on vodafone.....
I signed up to www.vodafone.net email, fax and voicemail facility (and managed to get the security SMS through ok) and all was looking good with my new mail/voicebox until I left myself a voicemail.
I got a SMS through saying I had a new voicemail to listen to, and the little O_O......I phoned 242 (or hit dial on the popup message), and was told I had no new messages :shock: - and as previous people have said the notification O_O wouldn't go away!!
As I soon discovered, dialing 242 on my mobile wasn't going through to the new service, it was going through to my old voicemail. If I dial my new voicemail box number (0788... number which I was given when signing up to vodafone.net) and press 9, and enter my PIN, I was taken through to the CORRECT mailbox, which had my message in it. After I heard that, the notification icon on the phone disappeared.
So for some reason dialing 242 isn't going through to the correct mailbox....I'm wondering whether this is something which will take a few hours to resolve.
I'll try again tomorrow, but if anyone has a solution let me know
Cheers people

you need to change the default number in the phone options.
goto phone, options, services, voicemail,get settings
in the voicemail box, I had 121 and still have but it seems to go through fine if it is on 242.......
each vodafone customer has a unique mobile number for answermachine but we can all access via 121 or 242....it was designed to use abroad when 121 was not always available, but most countries now support the use of 121 / 242
but, you may have noticed when you signed up at vodafone.net that you were given a new answer number (i think you can check it on the log in page).....if you are travelling where you can't get 121/242 or simply you have got used to entering your pin, put the new number in the voicemail settigs box in the phone app
hope it helps!

I updated my voicemail number to 242 in the phone settings.
I just tried 242 again, and it still goes through to the OLD 121 voicemail.

Hi Guys, i do not have a vodafone subscription so i don't have your problem. But i know there is some feature in wm5 where you can use incoming sms messages that meet given filter criteria to trigger a send/receive for an email account and collect your mail. thus an sms notification for new mail can be used to create a form of pushmail. if the sms message meets the filter criteria, you will never see the sms message. it just starts silently to get your email
on this link http://www-rocq.inria.fr/who/Arnaud.Porterie/projects/PushMail/
you will find a program that can make these settings. Could it be the case that on your phones this sms filter is activated by default for sms messages coming from your voicemail number but with no action attached to is. this could explain why messages vapourize
if this is the case perhaps you could switch this feature of with the program in the attachted link.

I have managed to get the Voicemail SMS Alerts to work.
I followed the link and regsitered and i recieved the sms with the code on my Voda Tytn and it did say it will take upto 24 hours.
I tested it and left a VM and it still did not work.
As i had errors, i ended up reflashing my phone again with the latest dopod version and did not modify the extended rom.
as soon as it booted up, i got the alert and it seems to working fine now.
I also managed to get all the Vodafone Connection Settings Back.
Use :
Vodafone_Contract_UK_PPC_V2.0.CAB
http://forum.xda-developers.com/download.php?id=6777
This will setup your GPRS, 3G MMS etc.

Try this..
http://forum.xda-developers.com/showthread.php?t=287014

Faulty Voicemail Notification

Yes I'm a newbie to this forum so be nice.
Has anybody had problems with their new voicemail notification staying on after you've gone over and deleted your new messages? I've done a soft reset like 5 times and deleted every message from my voicemail and my today screen still says I have voicemail and the notification sounds when I start it up. I'm thinking this doesn't have anything to do with the phone itself but rather Sprint (??) I had a PPC6701 previously and the Fusic and I had problems with this as well...
Just wondering if this has happened to anybody else and if you know why or how to fix it..
Thanks.

My Faulty Voicemail is a little different
No matter how many vmail messages I have, my Mogul only indicates that I have 1 message. Over and over again, I'm told I've got one, and only one, voicemail. Very annoying that this expensive little device can't give an accurate tally of the messages. You'd think they'd have solved that by now. I mean, it's 2007. Sheesh.

yeah, i have the same thing, sometimes after deleting a messege it says i still have one, then ill get another voice mail and it will still say 1 (annoying since i neverknow if the 1 messege is real or fake)
ill usually call myself and leave a messege, then delete it and it goes away (until the next time i get a voice mail and its back)

notoriousfcp said:
No matter how many vmail messages I have, my Mogul only indicates that I have 1 message. Over and over again, I'm told I've got one, and only one, voicemail. Very annoying that this expensive little device can't give an accurate tally of the messages. You'd think they'd have solved that by now. I mean, it's 2007. Sheesh.
Click to expand...
Click to collapse
I've read that the issue is a limitation of the Sprint network.

That is due to limitations of CDMA, or so I've heard.
I also have issues with the voicemail indicator not "leaving" after a message is deleted...the only fix I've found is to leave myself a message (normally by calling from another phone) and delete that normally....MOST of the time that works.

whaut said:
That is due to limitations of CDMA, or so I've heard.
I also have issues with the voicemail indicator not "leaving" after a message is deleted...the only fix I've found is to leave myself a message (normally by calling from another phone) and delete that normally....MOST of the time that works.
Click to expand...
Click to collapse
I havent had that issue at all, it may just be the signal in your area. As far as having multiple voicemails with notification of one, yes that is a staple of sprint's service. however on the nextel side, this does not occur. One thing i have noticed with my mogul, is that the notification will pop up when i get an additional message i just often ignore it, the best thing to do is just clear the vmail indication so the next new message you get, you know its new. that is all.

Here is another way:
Start
-> Settings
-> Phone
-> Services Tab
-> Voicemail (from menu)
->Get Settings
->Clear button

I have had a similar and ongoing problem with my Alltel Voice Mail. It started, possibly by coincidence, on August 1st when they took over Midwest Wireless. At that time I had a PPC6700 and my wife had an LG4400. They had us try switching to the new PPC6800's and still, on either phone if you used the automatic playback option - whereby when you call in the messages will play automatically, when you hit 5 to delete - it should delete the message indicator on your phone screen. Ours will not.
In my many discussions with Alltel they would reset our voice mail which meant that you had to go in and re-record your messages, etc.. When that was done it puts all your Voicemail items to the default settings and in that mode you have to dial 1 to play your messages. If you leave it in that mode it will delete the voice mail indicator.
If you switch it back to automatic playback mode, it will not delete the indicator.
I have spent probably hours on the phone with Alltel and their techs to no avail. Even after I tracked the problem down to the Automatic Playback mode.
Not sure if this is a similar problem but it would be nice if the carriers would (could) fix their own network?
996turbo

jhendrickson said:
Here is another way:
Start
-> Settings
-> Phone
-> Services Tab
-> Voicemail (from menu)
->Get Settings
->Clear button
Click to expand...
Click to collapse
That would work if those options were in WM5...so far they're only showing up in WM6 (to my knowledge). I just checked my sampson WM5 phone settings, and that option isn't there....but I do remember it in at least one of the WM6 builds I've run.

whaut said:
That would work if those options were in WM5...so far they're only showing up in WM6 (to my knowledge). I just checked my sampson WM5 phone settings, and that option isn't there....but I do remember it in at least one of the WM6 builds I've run.
Click to expand...
Click to collapse
I assumed everyone was running WM6 since that's what comes on the Titan and this is in the Titan forum. Nobody had mentioned running WM5 anywhere.
I can confirm that this option is in the stock rom as well as DCD's.

That option is not available on my PPC6800 from Alltel either.

New Voicemail - but i have no new voicemail

Hey guys,
This is a problem that coincedently happend on my Trinity.
I have the Voicemail symbol appearing on my phone, and my mailla home screen says that I have a 1 New Voicemail message. But when i dial 123 (im on orange), i'm told I have no message, no saved messages, nothing.
If I power off the phong and then turn it back on, the first thing i hear is my sound aleart to notify me I have a new voicemail message.
Whats wrong with this. How can I reset this or stop this from happening.
Thanks,
WizzKidd

I have similar issue, except everytime I have a new voice mail message, the notification tells me that I have 8, but I actually have 1 voice mail only. This happen every time, even I already delete all my new & save voice mail.

Have you tried looking at your email inbox. open all account '+' and check for VOICEMAIL messages.
I have a VOICEMAIL folder listed under my email account.

Juggler258 said:
Have you tried looking at your email inbox. open all account '+' and check for VOICEMAIL messages.
I have a VOICEMAIL folder listed under my email account.
Click to expand...
Click to collapse
Voicemails inside my inbox?

I also have a new voicemail notification every time I soft reset, I can only get rid of it by doing a registry edit, and it still comes back after a soft reset, this is on a stock ROM, unbranded straight from HTC, even after a hard. I am using a Fido SIM card (Canada).
Any help would be appreciated.

Might be a problem with Orange as this only started today, yesterday was fine for me.
Regards

Cleared my issue by leaving a message on my voicemail, listening and then deleting it. Has cleared it now
Regards

GLOC said:
Cleared my issue by leaving a message on my voicemail, listening and then deleting it. Has cleared it now
Regards
Click to expand...
Click to collapse
Didn't work for me, I read somewhere that it may have to do with having voicemails on my account the first time I inserted the SIM card?

My partner has this on her Nokia that the phone shows a new voice mail even though there is nothing on the answer phone. We haven't looked into it yet but i bet its a problem at Orange that your sim is telling your phone there's a new voice mail available. I suggest you all ring orange and take it up with them, post back and let us know what you find out.

right people. easiest way to resovle this problem is to put your simcard in a different phone. turn the phone on. once the simcard is in the other phone leave a voicemail message. once your phone says new voicemail, listen to it and delete it. then pop ur simcard back in the HTC TOUCH HD. Problem Sorted....

hamyg84 said:
right people. easiest way to resovle this problem is to put your simcard in a different phone. turn the phone on. once the simcard is in the other phone leave a voicemail message. once your phone says new voicemail, listen to it and delete it. then pop ur simcard back in the HTC TOUCH HD. Problem Sorted....
Click to expand...
Click to collapse
Thank this solved the problem, I guess you should make sure to hear your voicemail new messages before flashing roms

Blank SMS from "Δ@" ?!?

I've recently received two blank texts, the author of which is simply "Δ@", following which I promptly restarted my blackstone.
this isnt the first time i've received such a text. A little concerned, since I
read that receiving a blank text from dodgy places means someone might be
trying to hack into your phone.
Has anyone ever received similar texts before? Any advice / help on the matter would be greatly appreciated.
Maaz

Yeah, I got it a while back, but if I'm not mistaken, it was the iPhone which was vulnerable to this SMS attack.

maaz_talha said:
I've recently received two blank texts, the author of which is simply "Δ@", following which I promptly restarted my blackstone.
this isnt the first time i've received such a text. A little concerned, since I
read that receiving a blank text from dodgy places means someone might be
trying to hack into your phone.
Has anyone ever received similar texts before? Any advice / help on the matter would be greatly appreciated.
Maaz
Click to expand...
Click to collapse
Have you checked your Voicemail, if I remember correctly, I had this and it is your Voicemail. I think the way the voicemail icon is activated on phones is via the SMS protocol, and your phone should not show you an SMS message like that, but intercept it and show you your voicemail icon.
If you have a voicemail, read and delete it and you will probably get another text message, which is similar, to instruct the phone to delete the voicemail icon, again you shouldn't see this normally.
I am sure there is a patch to sort this out, but I haven't had any problems like this for ages, so maybe update to a newer ROM and see if it goes away.
Jason

Thanks Jason
I'll look out for voicemail in the future i think i did have some at the time.
However, I keep getting told I have voicemail waiting to be read when I don't actually have any, so its a little difficult (and annoying) determining whether I actually have voicemail or not.
As for my ROM, im using NRGZ28's latest ROM released in late December :s
Maybe its an Orange thing?

maaz_talha said:
Maybe its an Orange thing?
Click to expand...
Click to collapse
If I recall I was on Orange in the UK at the time, so I am not sure if different networks use different ways of forcing the icon to appear, and your phone does not support it. I would of thought it was something to do with the software, so the ROM is likely to be the problem, but I dont know for sure...
As I moved network, I cannot give any definites on whether my ROM would work for you either... You have not indicated your country, maybe if you advise, another person may be able to give you some assistance against that particular ROM.
Jason

I am on orange UK
I have a HTC Tytn with 6.5 (23060)
The Tytn gets the SMS strange symbols when I get Voice message
My HTC HD phone on Orange has Miri 6.5 (21876) V13
Voice messge icon works OK on this
so I would think it maybe win 6.5.3 / Orange problem

You should try calling your phone and leaving a voice message. Orange have a strange issue that I've helped people on xda with before in that if you hang up to soon after deleting voicemail the voicemail icon doesn't disappear. It could be that your phone isn't translating the sms that's sent to display the voicemail icon properly and the sms keeps being sent to you cos Orange thinks you've still got one.
1. Call yourself and leave a voicemail
2. Call you voicemail from your phone and listen to the message
3. Delete the message (option 3 I think) but wait about 5 seconds before hanging up
If you then stop recieving the sms and you're no longer told you got voicemail then great.
4. Leave yourself another message and see if you get the proper icon or a strange text
If you get the strange text then you'll need to do some research into it. I used to get it when I had a Prophet on Orange so take a look in that forum as there was a fix for it.

HELP - new HD2 voicemail status icon stuck

Hi,
Hopefully one of you guys may be able to help.
I've just upgraded to a HD2 from my old Diamond. It seems ever since I've had this handset (3days now) there's a status icon always showing that I have a voicemail but when I check I have none and neither do I have any messages in the 'voicemail inbox'.
Tmobile have re-created the voicemail box which cured it for a few hours only for it to come back!!!
Tmobile are suggesting that my SIM card is too old and needs replacing. Before I go and do that has anybody here had a similar problem and maybe found a solution?
Cheers.

hiya,
did you get this sorted? im having the same issue

Voicemail stuck
It seems (I think) that if I leave myself a message and then go into voicemail, clear it but stay on the line until the voicemail icon disappears then its cleared but only till the next time I reset the phone and then its back! Best I've got so far...and haven't got the SIM replaced yet but I think that seems doubtful anyway!!
It seems it may be a 'feature' of the ROM I have (1.43) but I'm a little loathed to update the ROM as its tied to Tmobile. What ROM are you?
Cheers,
John

I have exactly the same issue with an Unlocked Toshiba TG01 (originally on Orange) running Windows Mobile 6.5, on T-Mobile UK.
It's rather annoying

Give your service provider ( t-mobile, orange, o2 ect) a call and there can reset your voice mail box.
There will leave you a message and then you hear it and delete it and restart the device and the icon disappears
Hope that works

I have this problem now - I had a voicemail from my old provider and didn't pick it up.
Now got a new provider and the voicemail icon is stuck. I can't get a reset though as my current provider doesn't even offer voicemail!!
Any ideas?

Same Issue
I've got an AT&T HTC Pure and I use YouMail.com.
I have no saved messages, no current messages. I've tried adding a message and deleting it and stil the phone says I have 1 new voicemail.
I have even hard-reset the device and no change. Oh, yeah, I also tried changing the voicemail info. back top AT&T. Still says 1.
Very frustrating.

I have a different problem.
Whenever I get a voicemail I cannot access it by calling my number.
Help please.

Hello
Who is you network service provider
THanks

Try this:
For the longest time my HTC Touch Pro has told me I've got a voicemail, but it's wrong. I don't. It somehow got out of sync. The phone has a way to reset the voicemail indicator, but it's buried pretty well. How to reset the voicemail indicator of your Windows Mobile 6.1 device:
1. Hit the "Phone" button like you would to place a call.
2. Instead of dialing the number, tap "Menu".
3. Tap "Options".
4. Navigate to the "Services" tab.
5. Choose "Voicemail" from the list box.
6. Click "Get Settings..."
7. Hit the "Clear" button.
8. Press "ok" to close the window.
Your main screen should reflect this action immediately, and should not indicate that you have a voicemail!
Click to expand...
Click to collapse
or
Hello,
Thank you for the instructions, however, my HTC 8925/WM6.1 does not seem to have any sort of "Clear" button, it just shows two textboxes, one with the SMSC number and the other with my VMB number.. The only options are to change/clear those text fields or click the "OK" box..
If anyone else has had the same issue, here are some workarounds:
Registry:
HKLM\Software\OEM\PhoneSetting\HiddenDeleteVM = 0
(DWORD, enables the "clear" button if it's not visible)
You can also go in and manually set the count:
HKCU\System\State\Messages\vmail\Line1\Unread\Count = 0
(DWORD, set it to 0 to clear the VM indicator once and for all)
Hope this helps!
^_^
-A-
Click to expand...
Click to collapse

DrQuincy said:
Try this:
or
Click to expand...
Click to collapse
doesnt work !!

I had this same problem for a long time. I solved it by taking my SIM card out of my HD2 and putting it in another TMOUS phone. I found that I evidently had stored a voicemail on my SIM card, so I erased it. I had also been getting the infamous "129" text message that popped up on an almost daily basis. So, while I had my SIM card in the non-HD2 phone, I also looked for text messages, found one, and erased it. I then called TMOUS customer service, and they took me through a procedure they have for eliminating the "phantom" new voicemail messages. After my procedure and their procedure, problem solved! I no longer get New Voicemail prompts when none in fact exist, and I no longer get the "129" text messages.

Asquared said:
I had this same problem for a long time. I solved it by taking my SIM card out of my HD2 and putting it in another TMOUS phone. I found that I evidently had stored a voicemail on my SIM card, so I erased it. I had also been getting the infamous "129" text message that popped up on an almost daily basis. So, while I had my SIM card in the non-HD2 phone, I also looked for text messages, found one, and erased it. I then called TMOUS customer service, and they took me through a procedure they have for eliminating the "phantom" new voicemail messages. After my procedure and their procedure, problem solved! I no longer get New Voicemail prompts when none in fact exist, and I no longer get the "129" text messages.
Click to expand...
Click to collapse
i dont think voicemail are stored on sim cards !! are they ???

backlashsid said:
i dont think voicemail are stored on sim cards !! are they ???
Click to expand...
Click to collapse
I didn't think so either, but I gave it a try. I think the problem for me MAY have originated from my initial use of Visual Voicemail. I had no problem with either the "phantom" New Voicemail alert or the 129 text message when I initially started using my HD2. These problems arose for me after activating Visual Voicemail. Maybe it's that application which initially stored the vmail on the SIM (leading to a continuing New Voicemail alert when I thought I'd erased or saved all incoming voicemails), and the text message was the (Visual Voicemail) system's way of trying to let me know that I still had a voicemail message on the SIM??? Whatever may be the case, the method that I described in my post has worked fine for me. No more new vmail alerts when none in fact exist, and no more 129 text messages