Bad radio or hardware issue? - myTouch 4G Q&A, Help & Troubleshooting

Hi all, I have a mytouch 4g that has the virtuous unity rom. Everything works except allowing me to make calls via cell tower. I get the error message that my sim does not allow a connection to this network.
It's not the sim card. I've tried three different ones that works on my htc sensation fine. oddly if I put in an ATT sim, it works. Wth? This makes me think it's a radio software? So I reverted back to stock and the problem still exists. No Tmobile. I've reflashed the radio too but it's still not working.
Any suggestions? Thanks!

So you tested it with the newest stock radio? It could be hardware issue as if it was bad radio flash you have 90% chance it would be hard-brick. I suggest you contact TMo and try to get replacement if they don't allow due to 3rd party vendor purchase then RMA to HTC under warranty.
Sent from my HTC Glacier

No, not the latest. I used the stock one that's for tmous 2.2.1. Is the radio dependent on the rom? If not, I'll give it a try.
It was purchased off craigslist. Htc warrants non original owners?

Its ur sim card nothing to do with radio
Sent From My Rooted Sidekick 4g XDA Premium App

Datlilboricua said:
Its ur sim card nothing to do with radio
Sent From My Rooted Sidekick 4g XDA Premium App
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Click to collapse
Not sim. I've tried three different ones. Even took it to a Tmobile store where a friend of mine works and he tried his sims there. Same problem. He then unlocked the phone and when he inserted an ATT one, it works off ATT but not Tmobile.

Press *#*#4636#*#* and the phone information run a ping test and give me a feed back also check more down it says radio off and wcdma perferred or something like that
Sent From My Rooted Sidekick 4g XDA Premium App

with wifi on, not sure if that matters.
current network:
ping ipaddr: pass
ping hostname(default google): pass
http client test: pass
signal strength: -99 dbm 7 asu
location: LAC=unknown, CID=unknown
neighboring cid: unknown
roaming: not roaming
gsm service: emergency calls only
gprs service: disconnected
network type: unknown
message waiting: false
call redirect: 0
call status: idle
radio resets: 0
data attempts:0
data successes: 0
gsm disconnects:====DATA====
ppp sent: 0
ppp received: 0
number of ppp reset since boot: 0
set preferred network type: WCDMA preferred
ciphering ON
turn radio off
smsc: blank
toogle dns check 0.0.0.0 not allowed

Its ur phone locating lac is erroring out u should go back to stock and replace
But tmobile don't carry mytouch 4gs they replacing with g2x's
Sent From My Rooted Sidekick 4g XDA Premium App

would they replace it if I bought it from someone else?
Side note, home come when an ATT sim card is inserted, it can make calls out?

If u have insurance on ur contract yes just don't say u bought it from someone just call costumer care and say ur phone ain't working and u went to corporate office and they trouble shot it and did a master reset and they said u have to get a equipment replacement
Sent From My Rooted Sidekick 4g XDA Premium App

Idk it might be its not getting tmobiles frequency and att is
Sent From My Rooted Sidekick 4g XDA Premium App

Thanks for the tip!
I've now tried all of the gb radios and none of them works.

noodlenoggan said:
Thanks for the tip!
I've now tried all of the gb radios and none of them works.
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Click to collapse
1.Phone could be SIM locked
2.Issue with HW
I would make sure the phone is unlocked first, but don't use that gfree unlock(CID), others have had SIM issues after using that method for unlocking. If you used gfree CID, undo that and use an actual unlock code. And if that still doesn't fix anything, try and get a replacement thru Tmobile or hTc support. Either one should work if phone is still under warranty.

Related

myTouch 3g LE on CBW cant connect to internet at all (please shed some insight)

My brother just bought a myTouch 3g LE and unlocked it for use on Cincinnati Bell. CinBell and T-Mobile both use the same 1700/2100 3g frequencies so he should get 3g just fine (for the record my Nexus One gets incredible 3g in the area on CinBell).
He can't connect to any network at all now. At first his internet was very spuratic, no 3g and only occasionally edge. We tried every possible APN settings we can find for CinBell android phones (Hero, N1, Blaze, and other random combinations with no luck). Next I did a hard reset and tried the combo's again to no avail.
Does anyone have any insight why he cant connect to the network? He even just got a new sim card to ensure he had a 3g one..
Is there a radio update out he might need? Should I try a T-mobile sim to ensure the radio is opporating properly?
My next step is to root/unlock the bl and flash it.Then try.But at this point I'm feeling pretty pessimistic...
im not familiar with that fone right now but do you think it needs some net isp specific configs,
Sent from my CBW Blaze using XDA App
Yes I've tried quite a few different combos with no luck
Sent from my Nexus One using XDA App
No one has any idea why this unlocked phone wont connect to 2g/3g with the same settings that work on my Nexus?
The cs rep simply said "some unlocked phones just have this issue," and i just find that very hard to believe.

Anyone know why my phone keeps tripping into unknown carrier?

The only thing I can't seem to fix is my phone will constantly go to unknown carrier (it still has a signal and functions but it doesn't show T-Mobile as the carrier). I don't have international or roaming enabled and I only have the T-Mobile APN file set. My Rom, Radio, Etc is within my signature, I am running 2.14 because it seems to be the best fit for me here in VA with connectivity and such. Anyone have any suggestions on how to correct this error?
Thanks
Try to use 2G only.
Sent from my HTC HD2 using XDA App

Mytouch 4g Shows data connection but no data on phone

i recently got a unlocked mytouch 4g to use in my country (Belize)... phone works great but when i try to access mobile data it shows connected but there is no data availability on the phone.. i have had it flashed and still have the problem.. any info on it out there??
elstonbood54 said:
i recently got a unlocked mytouch 4g to use in my country (Belize)... phone works great but when i try to access mobile data it shows connected but there is no data availability on the phone.. i have had it flashed and still have the problem.. any info on it out there??
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Click to collapse
Make sure the sim card is the same as the US sim card. When i went to india, mobile data wouldn't work for me either (calls worked), i have no idea why because the sim card was the same as my T-Mobile one. Try asking the carrier
THEindian said:
Make sure the sim card is the same as the US sim card. When i went to india, mobile data wouldn't work for me either (calls worked), i have no idea why because the sim card was the same as my T-Mobile one. Try asking the carrier
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yea i had it taken to the carrier here and well they weren't much help but say that it was the phone itself.. the sim card are the same... the only thing that is left is to flash the radio which i will have done later today
The radio won't matter. These are most likely wrong APN settings and/or incompatible carrier UMTS bands.
Did you check the APN?? What letter is showing ej E, H, 3G? Am think is wrong APN bc is was incompatible band you could not make or recive calls
Sent from my T-Mobile myTouch 4g using xda app-developers app

[Q] Using Verizon Galaxy Note 3 International

Can someone Please help me figure out why I cannot get service on my Verizon Galaxy Note 3 when I'm traveling or specifically in India. I thought Verizon Note 3 is world unlocked out of the box!!! Am I wrong?
BACKGROUND:
I have successfully flashed my Verizon Note 3 to Boost Mobile so that means I used a Samsung Galaxy Prevail as my donor phone which means I changed the MEID # of my Note3. I have also successfully rooted the phone and have also installed Beanstown106 leaked version of KK 4.4.2 on the Phone with the latest Safestrap and it works fine as far as I can tell. I used the instructions from the following thread to flash my phone to Boost; just FYI:
http://forum.xda-developers.com/showthread.php?t=2060085
QUESTION:
I try to insert the GSM SIM card for Vodafone carrier and it's unable to connect to network even though I added the correct APN settings. So does this have anything to do with me changing the MEID# on my Note 3, is this why it's not connecting to a network?
I kept getting the error message that "This SIM card is from an unknown source" So I disable the setup wizard 1.0 using nobloat app and it got rid of that message. I'm still unable to connect to a network?
Can someone please tell me what I need to do to fix it or can tell me what the problem is?
Or if there's anyone that has used the Verizon Note 3 overseas successfully that can tell me what I'm doing wrong?
purchase a local SIM from Airtel with a 1GB 3G package and 200 minutes of talktime for about 700 rupees ($10 or so)!!
When adding the new SIM you will see message "Non-Verizon SIM detected" but apart from that voice should work just great. Go into the APN settings the + now active and add in the new APN settings for Airtel. After you do this the internet will start working and you will be able to get H/H+ speeds there.
So yes, Verizon 4G LTE phones are truly unlocked for oversees use and you can just pop in a foreign SIM and go no worries...
Sent from my SM-N900V using XDA Free mobile app
Yes it may very well have to do with a IMEI change. I didnt think it was possible to change the imei.
matsuyamakaze said:
purchase a local SIM from Airtel with a 1GB 3G package and 200 minutes of talktime for about 700 rupees ($10 or so)!!
When adding the new SIM you will see message "Non-Verizon SIM detected" but apart from that voice should work just great. Go into the APN settings the + now active and add in the new APN settings for Airtel. After you do this the internet will start working and you will be able to get H/H+ speeds there.
So yes, Verizon 4G LTE phones are truly unlocked for oversees use and you can just pop in a foreign SIM and go no worries...
Sent from my SM-N900V using XDA Free mobile app
Click to expand...
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So why would the Airtel SIM work and Vodafone will not? I don't get it they are both GSM carriers so why would one work and other one wont? Even though I fixed the APN settings for the Vodafone SIM.
drewcam888 said:
Yes it may very well have to do with a IMEI change. I didnt think it was possible to change the imei.
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Click to collapse
My mistake, I meant I changed the MEID# not the IMEI.
But apparently you can change the IMEI# of the device as well, allegedly according to the following thread. I never done it myself.
http://forum.xda-developers.com/xposed/modules/xposed-imei-changer-t2847187
Azeem00 said:
My mistake, I meant I changed the MEID# not the IMEI.
But apparently you can change the IMEI# of the device as well, allegedly according to the following thread. I never done it myself.
http://forum.xda-developers.com/xposed/modules/xposed-imei-changer-t2847187
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Click to collapse
That could easily cause you issues if your carrier can't understand the identification information your phone is providing the tower.
To be safe keep a log of what you have changed that way if it is worse you can know how to go back or what you have played with otherwise as with myself once time passes I completely forget all the details.
Sent from my SM-N900V using XDA Free mobile app

HTC Bolt Mobile Data Issue

Hi, ive been an owner of an HTC bolt for a while now. Recently my island was hit by the famous Hurricane Irma (Puerto Rico, USA Territory). And ever since my mobile data dont want to connect.
Details about the phone:
HTC Bolt (Sprint but is GSM Unlocked and have been using it with H2O Company. Uses At&t Towers.)
Phone is bootloader unlocked and rooted but stock software i believe is the march latest update (1.32.651.6)
The phone was working excellent by that day. Now i had to switch to my spare phone HTC M9 and mobile data works fine here.
Rightnow i still dont have electricity at home. But i was wondering if any of you guys have had this same issue or maybe know why this could happen.
Ive tried resetting network settings, checked the APN multiple times. And no luck. Also i have access to the DM menu where i can see all the network settings when i input the MSL code. But everything seems fine.
Maybe running an RUU on it can fix the problem...
Thanks in advance for any help you can give me.
Willing to bet it is more of a provider issue. Give it some time for them to fix the infrastructure
Sent from my 2PYB2 using Tapatalk
jayshocka said:
Willing to bet it is more of a provider issue. Give it some time for them to fix the infrastructure
Sent from my 2PYB2 using Tapatalk
Click to expand...
Click to collapse
Thanks for the reply!
I thought of that but in that case my M9 shouldn't be working either. And its perfectly working. Don't know maybe is the LTE band it is trying to connect is bad or something. Because on the M9(Factory Unlocked version) the data is working but not as fast as always.
Oh yeah not really sure sorry.
Sent from my 2PYB2 using Tapatalk
this thing is driving me crazy. I'm on the line to Customer Service to see if they can find the issue.
But me guessing, does the radio image installed on the phone has anything to do with that? Does that file or part of the ROM could get scrambled and cause this kind of issue??
Update:
They have reset the account, but they say is the phone thats giving me the issue, since the SIM card shows successful connection on another phone. I will try to run the RUU on this and see...
Ok so apparently the issue is on the network. I just tried my sister SIM card from T-Mobile and the phone connects perfectly to internet. So apparently the issue is maybe a technical problem on the network band the carrier is transmitting. And that band isn't available or not accepted on the Bolt cuz is a Sprint variant.
Don't know 100% sure but apparently that's the issue. I checked on the M9 what bands are the phone connecting and according to LTE Discovery App the phone is connecting to band 17 or band 4.
BTW
Is there a way to edit network bands on a phone?

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