Database Users

Cracked screen

I dropped my hd2 on concrete and cracked the screen but everything still works perfectly fine. now ive gone over all of my choices and they are:
(i do not have insurance of any kind)
-Buy a new digitizer (which is what i believe to be broken) and replace it myself, which ive heard is either very hard or not possible(risk destroying the lcd in the process
-buy an already assembled digitizer+lcd screen and totally replace my screen (which is more expensize but less easier to screw up in the repair)
-send it to htc
so these being my three options, what do you recommend i do to solve my problem? thanks

take out insurance with such a great device, lol sorry send it to HTC man, do you really wanna break it even more, and secondly don't drop it??

As you stated the first option is insanely hard and really not recommended unless you are a proffessional.
the second option is a little easier and there are relatively good guides available,
after a quick search, here is a very good set of pictures showing the process:
http://www.pdacenter.ru/razborka/htc_hd2/
there are more guides available and I have a .doc file with a guide in it if you need further help.
the third option is pricy but obviously the safest. If money is not a serious object for you I would be leaning towards this. unfortunately you do own a very expensive phone so you are somewhat expected to be able to pay the huge repair fees associated with it.
So the choice is obviously entirely yours but i would lean towards a 3>2 > 1 decision depending on your money situation and your skill in micro electronics.

As the above poster does say insurance is a neccessity with this device, generally insurance for these phones is between £3-£5 a month, really not a bank breaker.

Xp3RiM3nT said:
As the above poster does say insurance is a neccessity with this device, generally insurance for these phones is between £3-£5 a month, really not a bank breaker.
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I pay £120 a year to insure mine. I'd not trust a £3 policy that's for sure!

what do you get extra froma £120 insurance?
i have checked my insurance documents and the only things it doesnt cover are general wear and tear and if the phone gets damaged during a war (why this is stated I have no idea )
It does however specificaly mention it covers accidental water damage and also damage from broken screens and cases.
so I really dont see what I would be missing from this insurance over some more expensive insurance?

Xp3RiM3nT said:
what do you get extra froma £120 insurance?
i have checked my insurance documents and the only things it doesnt cover are general wear and tear and if the phone gets damaged during a war (why this is stated I have no idea )
It does however specificaly mention it covers accidental water damage and also damage from broken screens and cases.
so I really dont see what I would be missing from this insurance over some more expensive insurance?
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Maybe I am just paying for the 'privilege' of being with O2UK, sounds about right.

mines not with a carrier, they always rip you off since they can pretty much guarantee people will take their insurance if they just add it on automatically. Just need to do a bit of price comparison to find the best.
Mine probably isnt the cheapest but it does cover all the things I need it too, some of them are a little sketchy on water damage and screen replacements.

Xp3RiM3nT said:
mines not with a carrier, they always rip you off since they can pretty much guarantee people will take their insurance if they just add it on automatically. Just need to do a bit of price comparison to find the best.
Mine probably isnt the cheapest but it does cover all the things I need it too, some of them are a little sketchy on water damage and screen replacements.
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Who is your policy with? I could really do with canceling mine then. The only reason I pay so much is I've had 2 replacements with my Diamond a year or two back and one with my Kaiser 3 odd years ago, they had no qualms about swapping the phones at the door and just giving me a new one.
Most will insist you send them back and they leave you phoneless for up to a week before they will send a replacement.

I hear what you saying about carrier insurance but mine is £6 a month with virgin and im covered for anything so didn't do to bad out of that

hey check here for a list of 3 insurers:
http://www.comparethemarket.com/more-products/mobile-phone-insurance/
I am with betterbuy but all three insurers use Citymain Administrators:
http://www.citymain.com/da/21920
(yours probably does too, since they are the most common insurer )
so you are going to get the same level of service from all of them it just depends on what price you want to pay versus how many extras you want.
Insurance2go = £40 per year for everything except loss and £54 including loss
js is £59 for everything excluding loss
betterbuy is £19.99 for accidental damage, £39.99 for accidental damage + theft and £49.99 for everything.
js has the best wording in their policy documents (and the lowest excess)but they do not cover for loss
betterbuy and insurance2go have almost exactly the same policy document but betterbuy is slightly cheaper for the same level of cover.
hope this helps a bit.
I didn't do completely exhaustive research so I may be wrong on somethings.
I ended up phoning them up to clarify they covered certain things, like screen damage since before I got my hd2 I saw a lot of posts about cracked screens.

Oh yes regarding the swapping the phone at the door, that is very nice but I do have many spare phones (life of a techie ) so I do not really need that level of service.

Xp3RiM3nT said:
hey check here for a list of 3 insurers:
http://www.comparethemarket.com/more-products/mobile-phone-insurance/
I am with betterbuy but all three insurers use Citymain Administrators:
http://www.citymain.com/da/21920
(yours probably does too, since they are the most common insurer )
so you are going to get the same level of service from all of them it just depends on what price you want to pay versus how many extras you want.
Insurance2go = £40 per year for everything except loss and £54 including loss
js is £59 for everything excluding loss
betterbuy is £19.99 for accidental damage, £39.99 for accidental damage + theft and £49.99 for everything.
js has the best wording in their policy documents (and the lowest excess)but they do not cover for loss
betterbuy and insurance2go have almost exactly the same policy document but betterbuy is slightly cheaper for the same level of cover.
hope this helps a bit.
I didn't do completely exhaustive research so I may be wrong on somethings.
I ended up phoning them up to clarify they covered certain things, like screen damage since before I got my hd2 I saw a lot of posts about cracked screens.
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Thanks buddy I really appreciate you taking the time to research it on my behalf, that's a bit more than I expected!

Kalavere said:
Thanks buddy I really appreciate you taking the time to research it on my behalf, that's a bit more than I expected!
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Your welcome, didn't take too long just had to retrace my steps.

I too cracked the glass and decided to have a go myself, i waited more than a week for the glass, followed the instructions and dismantled the phone without much hassle, just screws, plugs and a few stickers. Separating the glass from the lcd was another matter, i ended up breaking the LCD (quite badly) and had to order that too (another week). From what i've read more people break the Lcd than don't, specially on the first attempt. Also you have to de-solder the digitizer and Lcd apart and solder back again. No small task in it's self considering how small the contacts are. If you're not in a rush and want to save some money order the digitizer, try your best and if need to order the Lcd after you break the old one ;-)
If you really need to get it done in one go order both, if you do manage to do the job then sell the spare Lcd on ebay.

Now what?!

Now what?! After a month of having this phone! Something bad happened: I dropped the phone at my friend's house thus cracking the screen! Now what do i do?! Should I called dell to see if they can fix it? I love this phone & I would hate to just move on like this! P.S: Isn't the gorilla glass suppose to protect the phone from accidents like this?!

I am sure that Dell puts a warranty on your phone and you can get a replacement.
Gorilla glass is weak at the sides which probably means it will break when dropped a certain way.

but what would i tell dell? To get a replacement?

you're out of luck if its past 30 days. end of line. sorrry.

Generally manufacturers won't cover physical damage like that under the warranty - however, they may repair it for you for a fee. Probably cheaper than going out and getting a new phone.

just talked to dell! It will cost 249 + tax to replace my phone! Should i do it?

Yeah I talked to dell recently too. I figure I'd do if once I know for sure the thing has 512 megabytes of ram. Otherwise I would never be able to justify paying $700+ for a phone.

Water damage phone, replace screen for £150 worthwhile

After dropped my new Note 3 into toilet, I dried it using traditional rice method. While after 3 days the phone was able to switch on, the screen did not work properly.
So I brought it into a Samsung designated repair shop, those guys disassembled the phone for inspection, then told me that the damage to mainboard is not as bad as it would be, but the screen is messed up so I would need a replacement screen for £150(roughtly $250).
I have been keep hearing that water damage is non-repairable because the corrosion is progressive, and while you and fix one part, other parts likely to go off after a few months one by one. And if this is true, I seriously doubt if I should pay £150 to replace that screen, maybe a better option is to pay £280 for a new galaxy not 2, £300 for a Nexus 5/LG G2
What do you guys think?

RE:
Hi,
if warranty is still valid after it - it's worth to pay, IMHO.
..

Nazyras said:
Hi,
if warranty is still valid after it - it's worth to pay, IMHO.
..
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No, it doesn't.
I bought this phone during my trip to HK, the phone is genuine new phone, but doesn't come with warranty.
I am hoping that the repairer would give me some guarantee, but this is still under negotiation.

Nexus 5 is only 240£ at carphone warehouse sim free.
Bargain.

punkstoner said:
Nexus 5 is only 240£ at carphone warehouse sim free.
Bargain.
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Really?! I thought they where 300+
Sent from my SM-N9005 using Tapatalk

celderic said:
Really?! I thought they where 300+
Sent from my SM-N9005 using Tapatalk
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Dropped them to £240 on Monday

Talk to the repair company again, they offer no guarantee once the phone leaves the shop??!! And they say, the phone might work in shop and might stop work out of the shop, but that's not their concern. All they can do is to take £150 and replace the screen, and wish me good luck??!!
I don't like the attitude, but as much as I hate to admit, water damage is probably non-repairable and to get it back working is probably just a wishful thinking.

Pure water by itself won't do any damage to the phone, it's the impurities that cause the issues, from mineral deposits left behind to actual short circuit. If it was salt water damage (dip in the ocean for example) I wouldn't even bother, but with fresh water it's more of a gamble, since it's impossible to say what deposits are left behind where, like chlorine for example. As far as repair shop goes, I don't blame them at all. They only charge you for screen replacement, why would they warrant the whole phone? The phone could fail in the future for reason totally unrelated to the issues you have now and they would still be on the hook? I think they should only warrant screen, the part they actually worked on. It's a gamble and only you can decide, but you already gambled by buying the phone without warranty nor insurance and see how that came out, so maybe you're not lucky enough to be a gambler?

pete4k said:
Pure water by itself won't do any damage to the phone, it's the impurities that cause the issues, from mineral deposits left behind to actual short circuit. If it was salt water damage (dip in the ocean for example) I wouldn't even bother, but with fresh water it's more of a gamble, since it's impossible to say what deposits are left behind where, like chlorine for example. As far as repair shop goes, I don't blame them at all. They only charge you for screen replacement, why would they warrant the whole phone? The phone could fail in the future for reason totally unrelated to the issues you have now and they would still be on the hook? I think they should only warrant screen, the part they actually worked on. It's a gamble and only you can decide, but you already gambled by buying the phone without warranty nor insurance and see how that came out, so maybe you're not lucky enough to be a gambler?
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This is my second phone in 6 months, previous one was a Note 2, which was stolen.
So lucky wise, I am afraid I donnot have much atm.

Ouch, really sorry to hear that. Whole screen with digitizer and frame costs about $235 in US, so 150 quids with labor does not seem expensive, considering.

If it was me, I'd bite the bullet and buy a new phone. It's a HK phone as well as probably giving problems later on due to the corrosion issue. HK phones are a bit of a pain when going for custom ROM/Recovery or kernels so adding that to the issues of possible unreliability and you've got a problem.
Maybe ask the repairs people what they would give you for it for spare parts?

I dropped it :(

Hi All,
Being the hilarious guy that I am, I decided that it would be a good idea to jump out and scare the [email protected]#% out of my little sister whilst outside.
Of course she throws her hands up in the air, subsequently knocking the phone out of my hand. Case (led view that doesn't light up anymore) immediately separated from the phone and the screen landed face first on the concrete. Followed shortly by a "that's what you get for scaring me".
Few scratches around the center of the screen but the main issue is the bottom right corner just below the back button. Seems to have taken the brunt of the impact. So missing a chunk with cracks running along and it's already driving me mad.
I'm assuming that some of you may also have creative ways to smash your screens, so what's the best bet with getting this repaired? Any ideas on cost? I'm assuming just a screen replacement.
Cheers!

Funnily enough mine lost a chip and then cracked in exactly the same place - from a drop of less than 2ft Fortunately mine was covered by insurance and I got a replacement phone. In the UK I believe the cost of replacing the glass is in the upper £200s as the screen needs to be replaced as well as the glass because they are bonded together...

I've gotten quotes ranging from $200-$450 .. but not sure where to even begin with finding a reliable source to get the screen replaced. Starting to think this whole curved screen thing was a bad idea.

First phone I've ever accidentally damaged. I'd thought the cost would be around £200 but I've no idea where to look to sort this either. What a pain!

mmotti said:
First phone I've ever accidentally damaged. I'd thought the cost would be around £200 but I've no idea where to look to sort this either. What a pain!
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You must have a local mobile repair shop, look in town centres or markets

I recommend UBREAKIFIX..they have lots of stores in the US..the phone is still fairly new and repairs are not supported by many third party companies..I recently got mine changed ..brand new but its quite expensive ($409) but I got the phone back in about 4 days and it's brand new again. ��Your only other option is calling Samsug directly for repairs if your warranty is active.

cracked my screen too am currently fighting with samsung US to have it fixed, it's crazy they first told me that they can't do it (since it's the international variant not sold in the US, "parts are different and they don't have the right ones" though I doubt the screens are different). Then another said that they should be able to fix it and since then I keep sending them paperwork that they request to see if they even can fix it but they never receive it... A bit frustrating experience...

One option is to sign up for Samsung's phone cover and then send it to them for repair, OR, just have Samsung repair , I think the cost is 275 - i.e. assuming its a US phone, and not an "Out of Region" one - in whic case, you're SoL. I bought mine on Amazon from a seller who advertised "International Warranty" - which I assumed meant global warranty. After dropping my phone and cracking the screen, I found out International meant, sending the phone away internationally to the region it came from. Samsung US refused to repair "out of region". My phone was, of all places, from Egypt - which worked out beautfully for me, had a clleague from Cairo who was going back for vacation. Sent it back wiht him, and got the phone back, as good as new for a US$ equivalent cost of US$284. A massive f**k up, but I paid 700 for the phone, so, still not bad.

Will is still be waterproof after screen replacement, I'm hearing it won't be unless repaired by Samsung themselves.

Get flat screen next time. More easy to repair and cheap to repair.
Like galaxy S7 normal not edge

Lesson learned dont scare ur sister karma is a *****

TraumaTiger said:
Will is still be waterproof after screen replacement, I'm hearing it won't be unless repaired by Samsung themselves.
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As far as I know the IP rating comes about by coating internal parts rather than preventing water ingress via sealing, so the phone should still be resilient (note, I didn't use the word 'waterproof' ... before or after a screen replacement).
I don't think Samsung warrant any damage by water anyhow so its a moot point.
Lesson ... don't take it under water!

I have an extra warranty on my phone. How do you understand this?

Hi
I recently broke my screen and my phone is rooted, so I knew there would come complications, even though I live in EU where you still have your normal warranty for 2 years even after root.
In firms - where I got the extra warranty (for broken screen etc) - terms this is stated as one of the points:
Your insured unit are not covered for:
Software, programs or any electronic virus.
Any modification of the insured unit.
From this, I understand that if the root caused the defect (which it didn't, as the screen is broken) there should be no issues. What they mean, is that even though the problem is the broken screen, both my warranty and extra warranty (that I pay for each month) ended the moment I made a modification to the software in the phone.
Thanks in advance

Not entirely sure what your question is. The terms as you state them seem to plainly indicate that your insurance is invalid in this case.
Unfair? Probably, but it seems unambiguous.
I've had 4 or 5 insured phones - mine and family members - with cracked screens repaired over the years. All rooted, never paid a cent. Depends where you live I suppose - many threads around the forum on the subject.

B3311 said:
Not entirely sure what your question is. The terms as you state them seem to plainly indicate that your insurance is invalid in this case.
Unfair? Probably, but it seems unambiguous.
I've had 4 or 5 insured phones - mine and family members - with cracked screens repaired over the years. All rooted, never paid a cent. Depends where you live I suppose - many threads around the forum on the subject.
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My question is just how you intercept their terms. I mean, it's either modification ends warranty or modification that caused the defect ends warranty.

I interpret it as the former. Hope I'm wrong!