Top of screen and capacitive buttons unresponsive! - Atrix 4G General

Hey everyone, I woke up this morning to find a surprise! My Atrix screen was unresponsive. It took me a couple reboots to figure out that the top part of the screen doesn't respond to touch. Worse yet, none of the capacitive buttons work. So if I get into an app, most of the time, there's no real way for me to get out of it, thus requiring a reboot and more careful selections.
The weird part is, it happened within a span of about 2 hours. I woke up around 5:30AM, checked some emails and texts, and woke back up around 7AM with a buggy screen. It did drop from about 18 inches off the couch last night. But everything was in working order...
Right now I'm in the process of backing up my text messages, because I might have to use a set of them to prove my case in court.
What's the first steps to try to get it back working? Or do you think its a hardware problem(maybe a cable loose)? As far as returning it under warranty goes, I'm rooted and unlocked on Kenn's GB ROM, so that's a no-go.

bigb252 said:
Hey everyone, I woke up this morning to find a surprise! My Atrix screen was unresponsive. It took me a couple reboots to figure out that the top part of the screen doesn't respond to touch. Worse yet, none of the capacitive buttons work. So if I get into an app, most of the time, there's no real way for me to get out of it, thus requiring a reboot and more careful selections.
The weird part is, it happened within a span of about 2 hours. I woke up around 5:30AM, checked some emails and texts, and woke back up around 7AM with a buggy screen. It did drop from about 18 inches off the couch last night. But everything was in working order...
Right now I'm in the process of backing up my text messages, because I might have to use a set of them to prove my case in court.
What's the first steps to try to get it back working? Or do you think its a hardware problem(maybe a cable loose)? As far as returning it under warranty goes, I'm rooted and unlocked on Kenn's GB ROM, so that's a no-go.
Click to expand...
Click to collapse
you are unlocked/rooted/custom rom = no warranty
anyways backup and maybe reflash the rom and see how that goes.

Hopefully you don't need to replace the digitizer... But if you do, there are lots of videos and it's reported to be one of the easier phones to do. Keep that in your back pocket as an alternative to a lengthy and costly court fight over a phone with no warranty!
Sent

Thanks guys, I already knew the risks associated with rooting and unlocking. I used an app called SMS Backup+ that allowed me to backup all my sms/mms and it also linked and sent copies to my Gmail.
I'll go ahead and try a reflash
*EDIT*
Did a quick wipe of the phone, and during setup, everything was OK! When blur came back, it was back to the same thing.

Bump...
Still lost

I would suggest backup all you apps and do a complete wipe of data. I had a similar problem when I first installed Alien. This fixed the issue.

bigb252 said:
Thanks guys, I already knew the risks associated with rooting and unlocking. I used an app called SMS Backup+ that allowed me to backup all my sms/mms and it also linked and sent copies to my Gmail.
I'll go ahead and try a reflash
*EDIT*
Did a quick wipe of the phone, and during setup, everything was OK! When blur came back, it was back to the same thing.
Click to expand...
Click to collapse
I would do a wipe and reinstall. You could also fix your permissions through rom manager or cwm.
Sent from my MB860 using XDA Premium App

I had a simillar problem: WIPE through CWM solved this problem

hi, guys i had the same problem... I remember getting it shortly after updating it to the leak version of gingerbread. Since then I have flash Alien built #3 but the problem remains...
I'm currently doing a Nandroid backup of my phone so i could try flashing to cherrypie hopefully this will solve my problem cuz I'm seriously feed up with it...
do you guy's think this will help? if so any suggestions before i flash? thanks in advance...

I had this problem brand new out of the box. I just took it to the store and they gave me a new one. One other thing i noticed was the FP sensor/button was almost like loose and i had to push it in real far for it to work. Maybe its a stuck FP button...
Sent from my MB860 using XDA App

im having the same issue, i cant make the buttons work, i have wiped everything in CWM, and using fastboot also and nothing, also tried flashing different roms but the problem persists, if anyone know how to solve will be great
thanks

I think you have one file corrupted... I'll try to remember which
Sent from my MB860 using XDA App

I think it may be touchpad.cfg. try Googling that and see if you can find a clue.
Sent from my MB860 using XDA App

Try here: http://www.kandroid.org/online-pdk/guide/keymaps_keyboard_input.html#androidKeymapKeyLayoutMapTitle
Sent from my MB860 using XDA App

thnaks for the answear, i flashed the 10 point multitouch patch to see if solved the problem but it didnt, yesterday i reproduced the error but idk how to solve ir, im gonna make a thread to show what i did

Related

Aria touchscreen errors. Acting weird.

I think there is something wrong with my digitizer. I'll be using the phone and the screen will act as if its being continuesly pressed somewhere else so it won't scroll and I can't hit icons until I turn it off and on again. Not soft reset. It happens almost everything time I use it. It has happened several times while writing this. Any ideas? Something under digitizer?
Sent from my HTC Liberty using XDA App
slowjett said:
I think there is something wrong with my digitizer. I'll be using the phone and the screen will act as if its being continuesly pressed somewhere else so it won't scroll and I can't hit icons until I turn it off and on again. Not soft reset. It happens almost everything time I use it. It has happened several times while writing this. Any ideas? Something under digitizer?
Sent from my HTC Liberty using XDA App
Click to expand...
Click to collapse
Take it back!
Not an option. I bought it privately.
Sent from my HTC Liberty using XDA App
slowjett said:
I think there is something wrong with my digitizer. I'll be using the phone and the screen will act as if its being continuesly pressed somewhere else so it won't scroll and I can't hit icons until I turn it off and on again. Not soft reset. It happens almost everything time I use it. It has happened several times while writing this. Any ideas? Something under digitizer?
Sent from my HTC Liberty using XDA App
Click to expand...
Click to collapse
OK, so you bought it privately and returning is not an option, so how about some more information. Has the phone been rooted? What ROM are you running? Have you tried a full wipe to see if that solves the problem?
I have had the phone for a couple months it just started doing this. I'm running liberated fr007. Rooted. Have not tried hard reset.
Sent from my HTC Liberty using XDA App
I thing I'm having the same problem.
My touchscreen get crazy completely randomly, sometimes I'm typing an sms and its almost imposible to write, cause it just get stuck even on the "P" letter or on the emoticons thing of the keyboard.
Sometimes I just can't switch between my homescreens (its like the thing refuses to work), what I do is switch off and on the screen (the slide to unlock works, but not the homescreens) and after several attempts it comes back to normal.
But it all started when I installed the latest version (6.1.1) of CyanogenMod.
Did anyone get a solution?
I don't want to roll back to a previous version or try another ROM.
Thanks!
Try to fix superuser permissions idk id probably just try to reinstall after clean swipe and restore everything with my backup pro. Also check the temp of the phone high temps around 100 mess up the touchscreen responding.
Signatures are fancy.
sorry... but im kind of a noob
How do I check the permisions?
What should I look for?
Thanks!
SergioCR said:
Did anyone get a solution?
I don't want to roll back to a previous version or try another ROM.
Click to expand...
Click to collapse
i would try doing a complete wipe and installing it again. if you've been using your phone with no errors previously, then the issues shouldn't be with your hardware but perhaps with a bad install of the current rom.
mattbollenbach said:
i would try doing a complete wipe and installing it again. if you've been using your phone with no errors previously, then the issues shouldn't be with your hardware but perhaps with a bad install of the current rom.
Click to expand...
Click to collapse
I've done that before.
But it looks like there's a new nightly version of CM... I'll give it a shot, hopefully this is gonna fix it
SergioCR said:
I've done that before.
But it looks like there's a new nightly version of CM... I'll give it a shot, hopefully this is gonna fix it
Click to expand...
Click to collapse
would love to know your outcome on this - as it is happening on my phone as well
running a FR008 - was running perfectly until early this morning - then the same behavior that you were getting.

[Q] Evo Shift keeps rebooting

Looking for some advice/help. I got my wife the Evo Shift a couple of weeks ago. Her phone has not been rooted and other than a few added apps the phone is completely stock. The phone reboots on her 4 and 5 times a day. She does not have any kind of task killer installed so that's not it. She plays Angry Birds a lot and uses Pandora quite a bit. I have also installed Sound Manager for her. Other than that I can't think of anything that would be helpful for trouble shooting. I have searched here and through Google and have not seen any info of others having this problem. I am not sure if I should root the thing or return it to best buy. I have the Evo and previously the Hero and am no stranger to rooting or custom ROMs. Just really did not see the need to root it since my wife has no idea about any of that. Any help or advice will be appreciated.
Thanks.
root and install nfinitefx's or mik's rom; you'll have less trouble than if it was stock.
danaff37 said:
root and install nfinitefx's or mik's rom; you'll have less trouble than if it was stock.
Click to expand...
Click to collapse
That's what I was thinking. I am a little worried its a hardware problem though. I guess I could always flash back to stock and return it if that doesn't fix it.
hell return it ya got nothing to lose but a headache
Did you try a factory reset?
Sent from my PG06100 using XDA App
JKILO said:
Did you try a factory reset?
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
Not yet. I did get some more info from my wife though. It only happens when she is at work. And she says she get some sort of "radio error". I'm starting to think it might have something to do with the building she is in. She had my hero for a couple months before I got her the shift and had no problems. It had CM 6.1 running though.
hauntedchild said:
Not yet. I did get some more info from my wife though. It only happens when she is at work. And she says she get some sort of "radio error". I'm starting to think it might have something to do with the building she is in. She had my hero for a couple months before I got her the shift and had no problems. It had CM 6.1 running though.
Click to expand...
Click to collapse
im running mine stock and rooted and dont have any problems with reboots. sounds like a app is probably screwing something up
i had a similar problem with one of the streaming media apps i used to use a month or so ago i cant remember the name but for some reason if i lost signal it would crash the phone and need to be rebooted
i took it off and installed tuneinradio and it worked better anyways
My shift was rebooting itself 3 to 4 times a day, I just rooted it and it seemed to stop rebooting itself for a day. Now its starting to reboot itself again, but not as often.
I am almost convinced its a hardware problem. Sounds too rare to be anything else. Maybe bad memory or something.
Sent from my PC36100 using Tapatalk
I had a freezing issue with my phone which people suggested possible due to pandora and bluetooth. Perhaps you have the same issue?
Anyway, try to find "bluetooth for automotive" settings for pandora and turn it off.
I wouldn't recommend rooting your phone if you think its broken. You might just end up breaking it further and render your warranty void.
If you can't fix it, get sprint to replace it.
i dont need a signature
This may be resolved by now, but I got my shift previously used. When I first activated it, I was getting some radio errors and I could not make calls or send sms messages, but the email worked fine. I contacted Sprint customer service via chat from the website and they did something from their end to fix it. I had to turn off my phone and she said now wait till I tell you to turn it back on. I waited 5 minutes and when I turned it back on, everything was fine. So I would take it in or contact Sprint and see what they say. As for not sure if you wanna root it for her, I would definitely recommened it, she doesn't have to take advantage of all the advanced tweak that some use but it will just make the phone a lot smoother and easier to use. IMHO.
Sent from my PG06100 using XDA App
Michael61182 said:
This may be resolved by now, but I got my shift previously used. When I first activated it, I was getting some radio errors and I could not make calls or send sms messages, but the email worked fine. I contacted Sprint customer service via chat from the website and they did something from their end to fix it. I had to turn off my phone and she said now wait till I tell you to turn it back on. I waited 5 minutes and when I turned it back on, everything was fine. So I would take it in or contact Sprint and see what they say. As for not sure if you wanna root it for her, I would definitely recommened it, she doesn't have to take advantage of all the advanced tweak that some use but it will just make the phone a lot smoother and easier to use. IMHO.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
Thanks for the input. I think I'm going to go ahead and root it. After keeping an eye on the situation its seems its only happening when she is at work. I can't imagine it will fix it but I think its worth a shot.
I think I fixed mine. I tried to use navigation and it kept force closing, that was strange because I've used it before with no problems. I googled around and found some info that if you had another text to speak engine in your phone then uninstalled it without setting it back to pico as default it would cause nav to FC, which is what I had done. So I set it back and checked "Always use my settings" in the Voice section of settings, nav started working and the reboot issue went away for the past 7 days.
I don't really know crap about phones and most tech stuff for that matter (heck 99% of what is said in these forums goes over my head) but I think why this fixed it is either nav or some app was trying to use pico or something and when it couldn't the phone would get an error and reboot itself. I may be wrong (probably am) but maybe she deleted something or changed a setting some app needs and that is causing her problem. Hope this helps in someway or at least gives you another direction to start checking.

Keyboard freezes phone

I have been running stock everything since I got the phone last year. I even was patient and did the OTA for gingerbread. I have had no problems at all, but that changed this morning, and I hope someone here can help me out.
I was using my phone normally, checking mail, texts, games between work and what have you, when suddenly while texting in the stock text app, with the stock multitouch keyboard, the key board froze on the screen. I tried to back out, close the keyboard, go back to my message, but it wasn't having it. Then I tried to go home - the keyboard stayed on the bottom half of the screen (portrait mode) and the top half filled with what would have been the bottom half of the screen. Couldn't touch anything. Hit home again, I got the display of my seven pages, but when I touched one the keyboard stayed and did the same thing to each page. Nothing on the screen worked. Couldn't access settings, menu, what have you. I tried rebooting (thankfully I could touch the power off menu.) Upon restart, everything seemed normal, but when I went back into messaging, the exact same thing happened. I decided then to play around a bit. This happens in landscape mode as well, except upon switching to portrait, half the keyboard just gets cut off and the other half of the screen just goes to black. Sometimes I can get the settings screen to pop up, and if I change the keyboard to Swype, and THEN reboot, everything will be back to normal. Using swype for everything does work, so that's a temp fix. This happened with the stock keyboard in everything I tried -gmail, talk, texting, G+, Facebook, etc....
I could not find anything pertaining to this in the DX forums, so please if any one has any ideas let me know. Thanks a lot!
I tinkered with it a bit when I got home, but could get nothing to work still.
Please, anyone have any idea what's going on?!
This happened to me while on apex rc2 that used the gb kernal... since I have flashed cm7 I haven't had any problems with it... installed better keyboard, so I'm using that now
Sent from my DROIDX using XDA App
Had the same problem after upgrading to GingerBread. Ended up reflashing and now after about a week, haven't had the keyboard problem again, but GB is def not as stable with lots of various little bugs and anomolies. My keyboard problem after taking the battery out and restarting it. Actually, several things changed after removing the battery a few days after upgrading to GB??? It was like it needed a "reboot" for all the new features in GB to replace the old.
I seriously can't believe it's this unstable after all this time : (
I will try and install a different keyboard first, before flashing. I think if I do flash, I'm gonna go with a rooted version and start cooking up some roms. It's unacceptable to have the "official" phone to be so much worse.
Maratu said:
I seriously can't believe it's this unstable after all this time : (
I will try and install a different keyboard first, before flashing. I think if I do flash, I'm gonna go with a rooted version and start cooking up some roms. It's unacceptable to have the "official" phone to be so much worse.
Click to expand...
Click to collapse
Try going to settings..applications/manage applications and all. .find multi keyboard and clear data. ..should clear it up for you. ..
Sent from elGato's X..
Flash alert warning!!!!
bkdodger said:
Try going to settings..applications/manage applications and all. .find multi keyboard and clear data. ..should clear it up for you. ..
Sent from elGato's X..
Flash alert warning!!!!
Click to expand...
Click to collapse
YES!!!!!! That did it! The thanks of a thousand happy monks upon you!
Maratu said:
YES!!!!!! That did it! The thanks of a thousand happy monks upon you!
Click to expand...
Click to collapse
Haha..awesome glad ya got it going. .
Sent from elGato's X..
Flash alert warning!!!!

HTC T Mobile MT4G Needs help

MMMMMMMMMMMTTTTTTTTTTTTTTTTTTTTTTTTTTTT444444444444444444444444444444444444GGGGGGGGGGGGGGGGGGGGGGGGG
http://forum.xda-developers.com/images/icons/icon5.gif
OK, so here is where my T Mobile MT4G is at:
Had the phone since November 2010. Sole user. Never dropped, or wet.
S=ON.
I purchased a new battery last month as thought this may have been part of the problem.
Phone started acting weirdly, apps freezing, pone freezing, not working correctly and rebooting out of nowhere.
Decided to attempt reset, full factory reset. Could not do so via the phone or via the vol down power on method either.
After a few weeks of negotiating, because the phone is out of warranty, HTC customer service (Thanks guys!) gave me the PD15IMG file. I loaded it onto a formatted SD card.
Uchecked FASTBOOT.
I was able to use the battery out, re-install battery, vol down and power button to allow the new ROM to load from the SD card, which it seems to do, that is, all files, but the first TP file which is "bypassed".
Then when asked to hit the power button to reboot, the screen freezes on the T Mobile MY screen.
If after say 20 minutes, I remove the battery to reboot, doing it this way instead, all apps and previous settings are still in place and the phone is still more or less inoperative. The new ROM is not installed. Go figure.
Messages from various apps keep popping up indicating that Andriod app this or that is not functioning correctly.
I never dropped the phone or got it wet. It looks great, only does not work correctly.
I suspect part of the problem may be apps (guilty as charged for having too many apps) that may be conflicting and I can not even manually delete the apps as they constantly reappear, no matter what. Tried this many times.
This has happened repeatedly. For well over a month.
I can not factory reset from within the phone either (Phone and SD Card > Factory reset).
The factory reset seems to take place yet the phone when and if it reboots only reboots to the most previous state, it certainly is not reset.
I downloaded the full wipe software (FULL_WIPE_1.5_EXT4_DS), and am unsure how to use it.
I am tired.
Here's my proposition:
Am willing to send the phone to anyone who thinks he or she can get it working. I'm a 64 year old guy and will offer up to $50.00 if the phone can be returned to a fully functioning default state in whatever rom you choose. I will pay return shipping cost (via USPS) too. I know this is not much, but I am fearing the phone may be fried, or not!
Personally I am looking for a non app rom, like virtuous unity 2.2, (with S=OFF, naturally) and will settle for the HTC rom of PD15IMG (S=ON) at the very least.
I have spent too many hours on this and my son also has spent many hours attempting to get the phone working in the pristine state.
Any thoughts on this will be greatly appreciated.
Cordially,
Robert
I'll gladly help you out for free man!
Sent from my Toasted Marshmallow using Tapatalk 2
...Awesome... said:
I'll gladly help you out for free man!
Sent from my Toasted Marshmallow using Tapatalk 2
Click to expand...
Click to collapse
I was thinking the same thing, but I don't have a computer right now & ain't sure if I could do it without 1. But that's another reason why u are awesome! And I'm very serious, that speaks volumes about your character...
Sent from my Dark JellyBellyG1 using xda premium
Old dude you have no idea how lucky you are... Awesome is a very good DEV and offering to do it for free is well Awesome lol
If I were the OP I'd ask Awesome to sign the back cover! :laugh:

[Q] Knock on just stopped working?

I've had my G2 for almost a month now and the knock on/off always worked flawlessly. Then today it just stopped working, my knock off works but knock ON will not work, at ALL! I've restarted, turned the feature off/on, nothing is getting it to work again. Any ideas? What exactly triggers the knock on feature? Surely it can be the touch of the lcd if the screen is off...is it somehow the proximity sensor or gyro sensor? If I can figure out how it works maybe I can start there..Thanks for any help you can give me.
GHII said:
I've had my G2 for almost a month now and the knock on/off always worked flawlessly. Then today it just stopped working, my knock off works but knock ON will not work, at ALL! I've restarted, turned the feature off/on, nothing is getting it to work again. Any ideas? What exactly triggers the knock on feature? Surely it can be the touch of the lcd if the screen is off...is it somehow the proximity sensor or gyro sensor? If I can figure out how it works maybe I can start there..Thanks for any help you can give me.
Click to expand...
Click to collapse
Backup first...then Factory reset
Should fix whatever file or resource that got screwed up. Install your apps 1by1 until you find what app caused your issue & delete it
tiguy99 said:
Backup first...then Factory reset
Should fix whatever file or resource that got screwed up. Install your apps 1by1 until you find what app caused your issue & delete it
Click to expand...
Click to collapse
Well I havent installed anything new recently but maybe I'll take the opportunity to try one of the new CM/ASOP roms...Thanks for the reply
I'm having the same issue with knock on not working. i've wiped a few times and have flashed diferent roms but it wont turn the phone back on. i'm also having this strange issue where i cant pull the notification bar down.
EDIT: I figured it out. did you install TWRP Recovery? i did and mine was messed up. i flashed back to stock and re-rooted and everything works again. I'm not sure if TWRP is the reason since im on a t-mobile G2 but reflashing to stock definitely worked. also i think you have to do a reset after flashing rom because the changes wont take effect unless you do
GHII said:
Well I havent installed anything new recently but maybe I'll take the opportunity to try one of the new CM/ASOP roms...Thanks for the reply
Click to expand...
Click to collapse
Wow that's a relief, I'm having the same pull down issue too.. Even scrolling here is a dead spot on the screen if I'm scrolling a page or list as I get in that area it "slows". I thought my digitizer was going bad. I found my knock on works but I have to do it extremely slow... Tap... Pause 1-2...tap.
Edit yes to twrp.
Sent from my VS980 4G using xda app-developers app
well i re-rooted and it doesnt work anymore. i deleted stuff so i need to see if its something that is being removed that causes it to not work
I just flashed the stock rom back..shows unrooted again, and it is still doing the same thing. Im still under my 30 days, Im going to return it, hope for the Nexus 5 on verizon by the weekend and if not I guess buy a new G2.
mine still says rooted so i'm kinda screwed right now
Same issue
Same thing with my T Mo G2. Using Nova launcher. Knock on worked flawlessly since new, about 2 months,use Nova gesture for knock off. Suddenly knock on stopped working. Too bad, because I like the feature, got used to using it. Did a restore and wipe using TWRP, kept root access, but still no knock on. Next I'll try going back to stock ROM, but I'd rather go an easier route. Has anyone successfully restored knock on?
Hi i have a dead spot somewhere app in the screen and when i pull down the notification bar it doesnt goind down.Also i tryed to draw with quick memo and i can see that it is a dead spot somewhere near the top of the screen
Does anyone has the probleme and have you fixed it
The only solution is returning the phone
ankurcshah said:
The only solution is returning the phone
Click to expand...
Click to collapse
No...first try this.
Open phone app and go to dialer
Dial 3845#*XXX# where XXX is your phone model i.e. 800/1/2/3.. You will come accross a menu.
Select settings
Select touchscreen firmware update...
Wait for couple of minutes...screen will become unresponsive...
when it responds reboot....
Go to settings gestures...ensure knock on is selected.
It should work then,
Let me know...Best of Luck....
---prs thx if helped
rastigo said:
No...first try this.
Open phone app and go to dialer
Dial 3845#*XXX# where XXX is your phone model i.e. 800/1/2/3.. You will come accross a menu.
Select settings
Select touchscreen firmware update...
Wait for couple of minutes...screen will become unresponsive...
when it responds reboot....
Go to settings gestures...ensure knock on is selected.
It should work then,
Let me know...Best of Luck....
---prs thx if helped
Click to expand...
Click to collapse
It is a ls 980 model so the code is 5689#*980# and i did that and after doing that also its the same. no reponse ! So tired of this
ankurcshah said:
The only solution is returning the phone
Click to expand...
Click to collapse
ankurcshah said:
It is a ls 980 model so the code is 5689#*980# and i did that and after doing that also its the same. no reponse ! So tired of this
Click to expand...
Click to collapse
I read the following posts on some other forum...so essentially its a hardware issue....try stock jb rom kdz, then factory reset and reboot. If this helps solve the problem you are lucky. If not, try getting your phone replaced with 802 model. That is practically most stable with a lot of devlopment and tons of ROMS stable and working.
I will still keep looking for a solution and let you know consulting a few senior xda devs I know... sorry man, it hurts to see a fellow indian in distress.....:crying:
Tons of lg users are experiencing this issue. Its a design flaw with a hardware component that easily breaks. Wonderful build quality -_-...right. So only option is replacing the phone. But to how soon, until the other one breaks. So its kinda like. Well. This blows. I suppose Ill install a custom kernel and enable screen wake features that way.
Sent from my LG-LS980 using xda app-developers app
That's odd, I have not seen much on this... if running stock
Quote:
Originally Posted by Burkettacb View Post
Okay. So after hours of tapping. Which might i add. My fingers hurt, I am now able to activate the screen. Pausing after each tap, using my finger print area to tap "not to be confused with finger tip". The screen will activate. Also note, the standard two taps works sometimes, but with four presses, i seem to get the best results. Give it a try people. I have a theory the hardware has not failed. But yet, the activation area pixel size value changed. Either due to a conflicting app install. A intermittent system glitch etc
Sent from my LG-LS980 using xda app-developers app
Or againg, a ROM you may be using.
More detail would be helpful
ankurcshah said:
The only solution is returning the phone
Click to expand...
Click to collapse
Good luck with that if the phone is a D800. I took my G2 to the local AT&T store just a couple of hours ago with the same "no knock on" bug. But the sales person (who had bad breath) told me that because there was another way to get the phone to function (the back button), they won't even look at it. The fact that the knock off/on feature was a MAJOR selling point when the phone was released is apparently irrelevant.
He has a ls980 so it might not be the same for him. He can ask for a replacement
Sent from my LG-D802 using XDA Premium 4 mobile app
This happened to me this week as well, unfortunately in Canada none of the carriers will replace my device for me, LG says its user damage and are gonna charge me 125 dollars to fix it. I'm gonna see what the local repair shop says and hopefully theyll just fix it for me. It seems like this is an increasingly common issue, it's a shame that LG don't recognize that we didn't damage our phones, they sold us defective units. I'm very unhappy with LG's customer service, we should raise awareness of this and hopefully LG will come up with a solution for us
Andrew_han said:
This happened to me this week as well, unfortunately in Canada none of the carriers will replace my device for me, LG says its user damage and are gonna charge me 125 dollars to fix it. I'm gonna see what the local repair shop says and hopefully theyll just fix it for me. It seems like this is an increasingly common issue, it's a shame that LG don't recognize that we didn't damage our phones, they sold us defective units. I'm very unhappy with LG's customer service, we should raise awareness of this and hopefully LG will come up with a solution for us
Click to expand...
Click to collapse
Did you try the "Hidden Menu" "Touch firmware update" option? I had this issue and it got fixed with it.
try 3845#*modelnumber# eg: 3845#*800# change model number 800 with your phones model number, then tap on "Settings" and scroll down to "Update Touch Firmware"
I have a few more suggestions to make it work, let me know how it goes.

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