Database Users

[SOLVED] HELP! Windows can't recognize the phone anymore

This is a new problem for me.
After successfully sorting out all the troubles of connecting SGS to KIES, and been using it happily for almost a month, now I'm facing another trouble which is quite big this time.
Windows Vista (32-bit) and Windows 7 (64-bit) are now can't recognize the phone when connected through the USB. Got a message says the USB Device/Hardware Is Not Recognized.
I'm using the SGS original cable. The cable was working perfectly and now suddenly it doesn't work in data mode but still able to recharge the phone battery.
Am I having a cable problem? Or worst, the USB connector (on the phone) problem? I tried to clean the USB connector on the phone but still can't connect the phone to my computers.
Does anybody here having the same problem as well?

I just gave up with my PC, same problem
In then end I set up a VMware XP machine to sync
Else I use my laptop
Sent from my GT-I9000M using XDA App

I sometimes have a problem with KIES detecting my phone. What I sometimes have to do is connect the phone with KIES loaded, go to device manager, show hidden devices then uninstall the phone (sometimes has error on device, sometimes not) then disconnect then reconnect phone.
Such a faff but using KIES to check for firmware update lol
This may not help ya but worth a thought, Im on Win7 64

I did not have any problem connecting the phone to KIES, I was able to upgrade the firmware from JF4 to JG4, and been a happy SGS owner for a month now.
But yesterday I suddenly can't connect the phone to any computers. My laptop (Win Vista 32-bit) said that a USB device connected is not recognized. I reinstall Kies in my laptop and same thing happen. Then I switch to my PC (Win7 64-bit), USB device not recognized also appear. Reinstall Kies, still no luck.
What I just realized is that there is NO USB Indicator in the SGS notification bar!
Does that mean that the USB connector on the phone going bad?
I still able to recharge the battery but the USB icon dont show up.
I am now seriously considering the quality of Samsung Galaxy S! Way too much problems for average owner, and even for savvy owners this is just over the top!
What should I do now?

Find another computer or install VMWear and see once and for all if its your phone at fault. Also worst case do a factory reset. If no go then you might have a hardware problem. You could always try Mass Storage mode and see if you can mount the phone as external drive. Its not really the phones fault but I would say its KIES, its just a piece of ****. I have never been able to connect to it using 3 computers and I would say I know what i'm doing since I work in i.t. Also did you replace your Launcher recently? As KIES needs TouchWhiz as default launcher to work

I just tried to connect SGS to another laptop (Win XP 32-bit SP3, no KIES though). Same thing, the USB device is not recognized baloon show up and no USB indicator in the SGS status bar.
I'm going to Samsung Service Center, after calling them, they suggest me to bring the phone to the nearest Samsung Center. They said that this is not the first time and also said that the problem might be the connector or the cable.

have you read this ? http://forum.xda-developers.com/showpost.php?p=8107646&postcount=50
Seems kies has a bug where it can't work with files with 16chrs or more.. Told ya KIES is a piece of ****
Yes, But did you try the Mass storage mode
Settings/About/USB

I always just use Mass Storage mode to xfer files. KIES is crap.

As I said previously, my SGS has no problem at all connecting to Kies. USB Mass storage is working perfectly as well.
The problem I'm having now is the hardware (the cable or the interface) I guess, since I still can recharge the phone using the charger or the USB cable.
ps. I'm using Kies from Australia, the 1.5.1.10083.

Have you looked at the pins on the phone? are they screwed? Can you somehow find or burrow another Mini-Usb cable to test ? I have heaps as some of my external hdd's use mini-usb but you might have to buy a new cable.

Try this.. I wrote this a while back.. It may help. I know you suspect it's hardware, but it might be worth trying anyway.
http://www.blog.gleff.com/2010/07/fix-for-kies-not-connecting-to-galaxy-s/

ickyboo said:
Have you looked at the pins on the phone? are they screwed? Can you somehow find or burrow another Mini-Usb cable to test ? I have heaps as some of my external hdd's use mini-usb but you might have to buy a new cable.
Click to expand...
Click to collapse
gleff1 said:
Try this.. I wrote this a while back.. It may help. I know you suspect it's hardware, but it might be worth trying anyway.
http://www.blog.gleff.com/2010/07/fix-for-kies-not-connecting-to-galaxy-s/
Click to expand...
Click to collapse
Thanks for the help guys!
It's purely hardware problem. Yesterday I brought it to local Samsung Service Center, and because they said this is not the first timer, the technician quickly open the device and gosh... dust and some fungus were collected near the microUSB port! I admit I never close the USB port, just left it open after use, my bad!
After some cleaning and testing, the microUSB is working again.
Now I'm a happy SGS user again!

but that doesn't explain how it works on one Windows (Win7) but not on another Windows (WinXP)

AllGamer said:
but that doesn't explain how it works on one Windows (Win7) but not on another Windows (WinXP)
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Click to collapse
The SGS wasn't recognized in ALL Windows versions, since it was a hardware problem.
Now SGS is recognized in ALL Windows versions.

download "usbdeview" and delete the usb drivers for the specific device.

Am I Missing Something? WTF? How Do I Connect to a Computer?

Love the device. Great build, feels nice - just like everyone else says.
Why would anyone release a device that can't connect to a computer to transfer files? Am I missing something? I've tried connecting on Mac and Windows and searched high and low for drivers, tips, tricks, etc. Don't tell me Dropbox or some other back door solution. The whole reason I bought Android (I already have 2 ipads) is to eliminate itunes. Why would I want to have to use a software solution to transfer files - I would just stay with itunes if that were the case. I have an EVO 4G that mounts as a hard drive and when I load files the app recognizes (photo, music, video) and plays it. WTF!!!!!!
Can someone help? NO I AM NOT INTERESTED IN SOME STUPID WORKAROUND spending 30 hours at the risk of bricking and voiding warranty ending up with some laggy piece of crap custom ROM just to do ONE SIMPLE TASK - DRAG AND DROP! No offense, I respect what you hard cores do. I don't have time. I need $500 devices to work as expected.
Oh yeah, stupid POS wouldn't play an AVI file either. No idea why. Don't really care. It took 2 hours to transfer a file via Dropbox. Not doing that again.
Suggestions welcome. My Samsung Tab 10.1 is currently for sale on ebay. Maybe I'll take it down if some kind soul out there can help me figure this out.

Had the same issue. You just need the correct drivers for your PC. Hope that helps.

Try installing this on your mac - Android File Transfer
For some reason, Honeycomb devices don't mount as regular mass storage device, but rather under the Microsoft MTP protocol (verified when my friend with a mac told me I needed to install the Anrdoid File Transfer when I connected his Xoom to my Win7 laptop. I told him he's crazy, but he didn't know since he never connected his Xoom to a PC running Windows).
Hopefully it's fixed for the retail 10.1 tabs.

If you disable "USB debugging," your PC should recognize it as external storage.

I seem to have having the same problem (10.1).
I installed the samsung mobile drivers, and disable usb debugging.
Now when i plug in my tablet it says connected to samsung kies. On windows i get the pop-up for a usb storage connection, but I cant actually view the files and this doesn't show up in my computer.
Do i have to install samsung kies? I only installed the mobile drivers 'Samsung_USB_Driver_P4_Including_Escape'
Any help?

I installed both. My windows 7 identifies it with a mobile phone icon, but under it the sdcard is identified as a tablet(default name). When i connect it to my pc my GT displays "connected / press home key to quit Samsung kie" so I guess kids is requisite.

t3ch7 said:
Try installing this on your mac - Android File Transfer
Click to expand...
Click to collapse
Thanks for the help. Installed Android File Transfer but still no luck with debugging on or off. It just says "No Android Device Found"
Maybe I have a bad unit or something?
Are there any Mac users out there that have been able to connect? I also have a Vista PC that I will start toying around with.

Use file manager app and do it wirelessly via wifi
It is easy and you dont need a pc ...

I've been having the same problem. It seems that the Android File Transfer program hasn't been updated since the change to 3.1. I'm pretty confident that it'll be fixed shortly. However this is an Android issue not a Samsung issue- . The Xooms and Transformers are having the same problem.

Fyahstarter said:
I've been having the same problem. It seems that the Android File Transfer program hasn't been updated since the change to 3.1. I'm pretty confident that it'll be fixed shortly. However this is an Android issue not a Samsung issue- . The Xooms and Transformers are having the same problem.
Click to expand...
Click to collapse
I'm leaning towards that it's a Samsung issue as my friend has both a Xoom and Transformer on 3.1 and Android File Transfer is working fine for them.

I've the 10.1v and I just plugged the usb cable and I saw the device as an external storage. Probably the problem is limited to the I/O devices.
For Divx try downloading "MoboPlayer". I thnink that the default avi player can play only h.264 files

Uhh from when i got my tab i had this problem as well all i did was go into control panel uninstall the drivers installed from the first time of plugging it in .. Then i went onto the tab disabled debugging and connected again let it install its drivers and i was set to go just make sure u have samsung kies installed onto your computer so it can find drivers and once the drivers were installed i went into my computer and it was there named something like pt-901 something lol hopefully this helps..

pix said:
For Divx try downloading "MoboPlayer". I thnink that the default avi player can play only h.264 files
Click to expand...
Click to collapse
Thanks for this. Works great. Getting better...
I still don't know how any OEMs are going to gain traction against Apple among the masses who don't have the patience to figure this stuff out. Luckily I have some time on my hands this weekend!
Dropbox is taking about 30 minutes to transfer a 700MB file from my laptop to my box and then DL to the Tab's memory. Not a great solution. Need to figure out this USB file transfer thing.

ssbmg said:
Thanks for this. Works great. Getting better...
I still don't know how any OEMs are going to gain traction against Apple among the masses who don't have the patience to figure this stuff out. Luckily I have some time on my hands this weekend!
Dropbox is taking about 30 minutes to transfer a 700MB file from my laptop to my box and then DL to the Tab's memory. Not a great solution. Need to figure out this USB file transfer thing.
Click to expand...
Click to collapse
What codec was used for your AVI file? Xvid? If so, then that's whack of Samsung to list Xvid and AVI as native support under their specifications.

Do you need to install the Samsung Kies onto every computer you want to transfer files via USB with?
Other Android devices I haven't had to install any third party software for this.

Same here. Every other Android device I've had is drag and drop on both Mac and PC which is the main draw for me. EVO, Archos, etc, etc...
I also thought that Samsung claimed native playback for Xvid AVI files...??? Apparently not.

Finally works!!! While I was messing around with drivers for PC I discovered that Samsung posted and updated (June 9th) version of Kies which allows easy files transfer on Mac. Problem solved.
Now I just need to figure out how to charge over USB so I don't have to lug this brick of an AC adapter around and I'm converted!

Fyahstarter said:
I've been having the same problem. It seems that the Android File Transfer program hasn't been updated since the change to 3.1. I'm pretty confident that it'll be fixed shortly. However this is an Android issue not a Samsung issue- . The Xooms and Transformers are having the same problem.
Click to expand...
Click to collapse
My transformer had no problem after the 3.1 update. Just kept on working. Hopefully my Sammy will work as well.

ssbmg said:
Finally works!!! While I was messing around with drivers for PC I discovered that Samsung posted and updated (June 9th) version of Kies which allows easy files transfer on Mac. Problem solved.
Now I just need to figure out how to charge over USB so I don't have to lug this brick of an AC adapter around and I'm converted!
Click to expand...
Click to collapse
Can you throw a link in here?

http://www.samsung.com/us/support/downloads/GT-P7510UWYXAR
The above is where I was able to DL both PC drivers and Kies for Mac that WORKS! One thing to note - make sure that you are on the Samsung US site. Originally I was on Samsung.com/ca domain and none of the files would work. When I switched to the US site at Samsung.com (scroll to the bottom to change location) the files worked.

Win7 64 not recognizing 10.1

Is anyone else having an issue with Windows 7 not recognizing the Tab?
When I connect via USB, all I get is "USB device is not recognized". I tried loading the drivers from Samsung's website, but the install failed.
Thank you to the community here. I have been reading all of the threads in this forum and gaining a lot of really useful information. I appreciate any help you can offer.

I get USB device not recognized too. However if you wait a few moments, it may still show up as a mass storage device in Windows Explorer.
If it doesn't, make sure USB debugging is disabled in Settings\Applications\Development.

mine said that but...
I installed the driver under win home 7 and when plugging the device it:
said device attached
then loading driver for usb device
then it did say driver not loaded for device but...
when I moved out of the locked home screen it comes up with black screen with usb icon in the middle with connected and press the home key to quick Samsung Kies underneath. It says MTP Application in top left corner of screen. When I goto explorer it's listed as a portable device called GT-P7510 mobile phone
when I double click is says
tablet 26.9 of 27.9 free
double click on that and I see filesystem with:
Alarms
Android
DCIM
Dowload
Movies
Music
Notifications
Pictures
Podcasts
Ringtones
samsungapps
TunnyBrowser
and a file called beforeTime.ini

same issue
If I try to copy anything over-my screen completely freezes and I have to power cycle my laptop. I installed Kies and it looks like the drivers are working- but something just isnt right.

Samsung really screwed everyone on this. Win7, Mac, and Linux users all have problems. They should have just enabled USB mass storage support.

win7
I had no issues and I have a win7 64bit asus ep121 tab. I loaded Anchorman onto my GT and it even asked if I wantwd to convert it from mpeg4.x

I also connected it to my 64-bit W7 without any problems, after a few seconds I could see it's internal storage and start copying files.

Everything working flawlessly here .... Win 7 Pro 64. Sounds like some errant USB devices causing conflict. Run the attached program and remove all old, deleted or unused USB devices than reinstall Samsung drivers.

Has anyone been able to connect the Galaxy Tab to a Mac?

This is frustrating. I have tried Kies, Android file transfer, and mounting it as USB storage. Can anyone help?
Sent from my SCH-I905 using XDA Premium App

shaneneff said:
This is frustrating. I have tried Kies, Android file transfer, and mounting it as USB storage. Can anyone help?
Sent from my SCH-I905 using XDA Premium App
Click to expand...
Click to collapse
I use Samba Filesharing from the market -- I can connect to both mac & pc with it -- works great.

I could connect my GT 10.1 to my Macbook Air using Kies, but any video I copied over didn't play properly. So, I now use a WiFi File Transfer application which works pretty well.
Regards,
Dave

Today's free app in the Amazon App Store is Wifi FilecExplorer Pro -- tried it & it works great

kies app works fine on mbp running lion i

My MAC with lion would not connect to the 10.1 wireless or USB. Today on PC World they had an App WIFI File Explorer. Free download crippled and $1.60 Pro version. It is in the Market & Amazon.
I have the pro version and can transfer files wirelessly now. To me it was worth the $ rather than fight with Samsung.
I second his vote! Only problem I had was Amazon free version wasn't Pro?? Still worth the $.

kies sucks in terms of video playback, i've just been connecting it then pushing things i want via adb.

There may be something wrong with the kies mac version. I have seen the similar problem before. You'd better connect Samsung Galaxy Tab 10.1 to your macbook in Mass Storage Mode without Kies.
Firstly, Boot Galaxy Tab 10.1, and then go to “Menu” interface. Select Settings>Wireless and network>USB settings> Mass Storage. But you should ensure the USB cable is unplugged. After a few seconds, you will find a little USB symbol. Click on where it says USB connected and then click on where it says Mount.
Then the internal and external SD cards should be mounted, and you should now be able to open the drives in "My Computer". Now you can drag and drop or copy and paste your video files to Galaxy Tab 10.1 from your macbook.
As for the videos, I'm pleased with using my Brorsoft Video Converter, since I have not met any problem yet, not only in the conversion but also in the playing. You can give the website a go and have a try. See if there is any improvement compared to your converter.

having trouble connecting to my mac to its really getting annoying, im running bootcamp so can boot into windows easily but for something this basic i shouldnt need to.
anniemayday that works on my galaxy S2 but on my galaxy tab 10.1 the usb settings do not exsist?

Kies via USB with Lion or an app called WebSharing works fine for me (just read Kies may be wirelessly enable now) for large files. Dropbox
for smaller items. To my knowledge, the GT will not mount to Macs like an sd card or other external device normally would. You must use these methods or the file explorer listed above, for now.
Sent from my GT-P7510 using Tapatalk

anniemayday said:
There may be something wrong with the kies mac version. I have seen the similar problem before. You'd better connect Samsung Galaxy Tab 10.1 to your macbook in Mass Storage Mode without Kies.
Firstly, Boot Galaxy Tab 10.1, and then go to “Menu” interface. Select Settings>Wireless and network>USB settings> Mass Storage. But you should ensure the USB cable is unplugged. After a few seconds, you will find a little USB symbol. Click on where it says USB connected and then click on where it says Mount.
Then the internal and external SD cards should be mounted, and you should now be able to open the drives in "My Computer". Now you can drag and drop or copy and paste your video files to Galaxy Tab 10.1 from your macbook.
As for the videos, I'm pleased with using my Brorsoft Video Converter, since I have not met any problem yet, not only in the conversion but also in the playing. You can give the website a go and have a try. See if there is any improvement compared to your converter.
Click to expand...
Click to collapse
My tab doesn't have the mass storage option in the settings..
Why?
And when I try to download kies it says no lion version available ..
How did some of the guys have the kies for lion?

There is no mass storage option for the 10.1. If I remember rightly I just installed Kies in Lion without any issues. There was an update availiable as soon as I ran Kies as well.
However kies on the mac is broken it will corrupt a lot of videos you try to send. After a tip on here I just use wifi to transfer any files. No issues now, well except the transfer process is slightly slower. I also installed Wifi File Explorer Pro from the market and I can access all areas on the tab via my browser on the mac

anniemayday said:
There may be something wrong with the kies mac version. I have seen the similar problem before. You'd better connect Samsung Galaxy Tab 10.1 to your macbook in Mass Storage Mode without Kies.
Firstly, Boot Galaxy Tab 10.1, and then go to “Menu” interface. Select Settings>Wireless and network>USB settings> Mass Storage. But you should ensure the USB cable is unplugged. After a few seconds, you will find a little USB symbol. Click on where it says USB connected and then click on where it says Mount.
Then the internal and external SD cards should be mounted, and you should now be able to open the drives in "My Computer". Now you can drag and drop or copy and paste your video files to Galaxy Tab 10.1 from your macbook.
As for the videos, I'm pleased with using my Brorsoft Video Converter, since I have not met any problem yet, not only in the conversion but also in the playing. You can give the website a go and have a try. See if there is any improvement compared to your converter.
Click to expand...
Click to collapse
As many have said, there is no mass storage option on the Tab 10.1. Furthermore, there is no "My Computer" on a Mac where drives would show up. Third, those programs you mention only work on MS Windows. Please take a moment to understand what people are asking.
I find the best combo for me is File Explorer (free in the market) and a decent FTP client. Sure, transfers over WiFi aren't as fast as the cable, but it gets the job done. Also my first tab stopped connecting via Kies altogether.
If you want to convert videos like the quoted person suggested, grab Handbrake.

knight4led said:
As many have said, there is no mass storage option on the Tab 10.1. Furthermore, there is no "My Computer" on a Mac where drives would show up. Third, those programs you mention only work on MS Windows. Please take a moment to understand what people are asking.
I find the best combo for me is File Explorer (free in the market) and a decent FTP client. Sure, transfers over WiFi aren't as fast as the cable, but it gets the job done. Also my first tab stopped connecting via Kies altogether.
If you want to convert videos like the quoted person suggested, grab Handbrake.
Click to expand...
Click to collapse
I totally agree, I use cyberduck (I believe) as my ftp interface on the mace and it works perfectly.

https://market.android.com/details?id=com.dooblou.WiFiFileExplorer&feature=search_result
Have a look at that one instead. Kies is a clunky piece of crap.

i have a question about this as well, i am in the navy and for the majority of the time that i will be using my GT 8.9, i will be on a boat with no available wifi. i also have had no luck with connecting my tab to my mac. does anybody have any solutions for me. i am very frustrated as i got this and cant transfer any files to it.

b1keslddr said:
i have a question about this as well, i am in the navy and for the majority of the time that i will be using my GT 8.9, i will be on a boat with no available wifi. i also have had no luck with connecting my tab to my mac. does anybody have any solutions for me. i am very frustrated as i got this and cant transfer any files to it.
Click to expand...
Click to collapse
I downloaded the mac version of Kies and autoupdated it and can transfer files pretty easily. You can also try loading Astro and the bluetooth component and doing bluetooth transfers. What I just ended up doing tonight was using dropbox since I didnt have my cable or the will to start installing other apps.

[Q] USB connection to Win7 laptop?

I can't seem to make the USB connection between my 7.7lte tab and my Win7 laptop. I want to xfer my music (16GB) and don't want to waste time over wifi to do it -- anyone else having this problem?
Brian

Try installing Samsung Kies. That should provide Windows with the drivers it needs to see the 7.7 as an MTP device.
http://www.samsung.com/us/kies/

Thanks
Brian

I don't believe that Windows 7 needs additional drivers. Since the first time I connected my device I am able to transfer files between two Tab and my PC. If your PC is set to install drivers automatically (default option) you should not have problems seeing it as a connected "Portable Device".
Sent from my GT-P6800 using XDA Premium HD app

It may be an issue with my Win7 laptop. I replaced the HD a week or so ago and cloned the original HD using Acronis but Windows update no longer works so it may be something broken with my laptop. I'll swap back the original HD and see if that helps...
Brian

Your Tab also should be unlocked...if mine is on the lockscreen when I plug it in to my Win7 laptop I have to unlock it before Windows sees it.

burhanistan said:
Your Tab also should be unlocked...if mine is on the lockscreen when I plug it in to my Win7 laptop I have to unlock it before Windows sees it.
Click to expand...
Click to collapse
I definitely don't have this issue; I just turn the screen off immediately after it pops on from being plugged in. It shows up in windows explorer after maybe 10-15 seconds.