Basically, the phone screen is unresponsive when your not holding it or any time it's not grounded. If I put it in the car holder and then touch the screen, its very sporadic. I have compared it with the droid eris and the Moto Droid under the same conditions at the same time, and it performs flawlessly. I have tried the incredible with the screen protector and without. If I take it out of the dock and hold the phone in my hand, it works great again. It's not just the car dock either. If I set it on certain surfaces and just touch it with one finger it does the same thing.
The car dock itself has nothing to do with it. I've narrowed it down to a grounding issue. I've also tested 3 Incredibles and ALL of them do it. I am going to post another video showing it on top of a piece of styrofoam which also creates the problem. It's definitely more widespread then just a few phones. Basically, If the phone has very little ground it is unresponsive. If you ground it, either by holding it or placing it on a surface that is grounded then it solves the problem. If you plug anything into it that is grounded it solves the problem.
Here is a new video on different surfaces. It's not a car dock issue. If it is some static issue as some are saying, it works great on a eris, or a moto droid so it's not capacitive screen in general.
http://www.youtube.com/watch?v=vL6sLW7Ll0E
The Car Dock one:
http://www.youtube.com/watch?v=bsKc1_wG0zg
My goal for this thread, (now that I see it is happening to a lot of phones) is too get enough info out there so that other people can effectively recreate this problem on their phones. With enough people, I am hoping HTC or Verizon can offer a fix not just a work around.
UPDATE 5-17-10
I received 2 replacement Incredibles from Verizon. Both phones respond in the same way as the original. I called verizon, and they said "they are compiling a list of problems to send to HTC and they will add this one to the list". Hopefully the rep that I spoke with wasn't just trying to shut me up. I don't know... Anyway, Here is the last video I am going to do on the topic. In this I wanted to clearly show the following:
- It is not a "Capacitive" screen issue in general (MOTO Droid, and Eris are fine)
- It is a MASS DEFECT of this phone. (I am not saying ALL phones)
I am going to forward this message and the video to HTC. I will post the response. Here is the link to the new video.
http://www.youtube.com/watch?v=PQRgT3gtmsI
not the same as yours but i have a similar issue. i ordered a few usb wall plugs from monoprice. whenever i use one of the usb wall plugs to charge, the touch screen is unresponsive. The volume rocker and power buttons, but the screen and bottom row of buttons dont work. Using the factory usb wall plugs everything works fine.
igl007 said:
I have searched for someone having this problem and haven't found anything yet. So I apologize if I missed it somewhere. It's one of those problems that is difficult to recreate ALL the time so that's not making it any easier.
Basically, the phone screen is unresponsive when your not holding it. If I put it in the car holder and then touch the screen, its very sporadic. I have compared it with the droid eris under the same conditions at the same time, and it performs flawlessly. I have tried the incredible with the screen protector and without. If I take it out of the dock and hold the phone in my hand, it works great again. It's not just the car dock either. If I set it on the table and just touch it with one finger it does the same thing, However when it's on the table it's much less consistent to create the problem. Has anyone heard of this? My wife has the incredible also, and it's doing the same thing in her car. Did we just get a bad batch of phones? Is this screen just crappy under those conditions? It would make this a totally useless phone if i can't use it in the car.
Click to expand...
Click to collapse
I've never had a capacitive touchscreen phone, so I don't know for sure; but maybe it has something to do with the relative capacitance. When you have one hand on the back and then touch the screen, maybe it senses a greater variance in the capacitance. If it's on the table or in your car cradle, maybe the variance in capacitance isn't great enough to register a touch. I'm not familiar with Android either, but maybe you can adjust the sensitivity? Just like those touch lamps, capacitive sensors are triggered by a relative change in capacitance and if it's not greater than the preset threshold, it doesn't register that you touched it.
Just an idea... again, I'm not really sure. I'm only lurking around in these forums because I have an Incredible on order. I'm just throwing some odd ideas out there. Good luck!
It is the type of charger/how you are using it! I had this issue. I could plug in via the provided charger and it would work. But I went on a trip and hadn't purchased a car charger yet so I grabbed my laptop ac/dc converter and plugged in the provided charger through it and my phone became unresponsive. If I plug it in the wall presto it works. The new car charger works as well!
I am sure it has something to do with the voltage being released through the charger.
Here are a couple of video's I did on the topic.
http://www.youtube.com/watch?v=bsKc1_wG0zg
http://www.youtube.com/watch?v=pXB1MjYM5Ks
Me too
I'm also having the same issue and I am using the Verizon OEM Holster Mount Combo (Perfect fit for Incredible, no power).
I'll post over at PPCGeeks, and AndroidForums to see if we can find a fix.
jakewill
You have to use original charger ... it has voltage regulator and earth pin on the other end ... static should not travel on the screen otherwise it will do the same ..
Workarounds
I did find out that it is pretty easy to do the following:
1. Plug in either the charger or headphone jack. Either of those seems to ground it out enough... I also tried just clipping the headphone jack (metal part) into the clip part of the belt clip, and that worked, so there just needs to be SOMETHING else attached to the phone or mount that gives it more of a ground.
2. Just hold the sides (or just one side) with your thumb and ring finger while navigating with your index finger. That seems to do the trick.
Hope it helps.
jakewill
I'm not seeing this issue, but this can't be the real dock for the incr... which one are you using?
Capacitive screens become less responsive in the cold.... if it's in front of an A/C vent with it blaring, that could be the root cause.
syntrix said:
I'm not seeing this issue, but this can't be the real dock for the incr... which one are you using?
Capacitive screens become less responsive in the cold.... if it's in front of an A/C vent with it blaring, that could be the root cause.
Click to expand...
Click to collapse
The car dock has nothing to do with it actually. I've narrowed it down to a grounding issue. I've also tested 3 Incredibles and ALL of them do it. I am going to post another video showing it on top of a piece of styrofoam which also creates the problem. It's definitely more widespread then just a few phones. Basically, If the phone has very little ground it is unresponsive. If you ground it, either by holding it or placing it on a surface that is grounded then it solves the problem. If you plug anything into it that is grounded it solves the problem.
Updated the 1st post with a new video.
Same issues plus some new ones
I seem to have the same issues that were reported in the youtube videos because I have a similar car dock. I am also having the same issues as hoop762 as I also purchased the wall charger from monoprice. When I have it plugged in the touch screen does not work, the OEM charger works perfect. I also purchased the car charger from monoprice but that does not cause the same issues.
I have had another similar issue when I have it plugged into my car stereo via the audio jack and a male to male 3.5 cable. When it is plugged in and I try to listen to music withe the stock audio player it starts fast forwarding and skipping songs. If I pause the music then start it again it sometimes plays for a while but will then act a fool again. I had the same issue using pandora when it skipped songs until it I ran out of skips but i have not seen the issue in other programs. I have had this issue in and out of the car dock. I will add a video later if I can.
I replied to one of your videos (as tjowatonna)
"I have never noticed this issue on my Incredible and I just tested on a variety of surfaces using the Etherial Dialpad app (it's neat, check it out if you're a music nerd) to test and had no issues regardless of if it was placed on glass, plastic, cardboard, pillows. I didn't have any styrofoam to test."
Have you had anyone else try these tests on your phone? I'm just wondering if it's not something about your body that it doesn't like as much or that it likes more for people like me that can't reproduce this.
Again, there is no car dock specifically for the DI yet.
It looks like the edges of that generic dock have a big foamy area that might be very close to the screen.
It also looks like the phone/dock is touching the dash in the video.
I put mine on an anti-static bag on my workstation and tried to only use a finger. Everything worked just fine. I know you said you tried other areas with the same result. Do you have a screen protector on?
I'm just scratching my head here.
I can confirm this issue on my Incredible as well. For what it's worth, I have a Zagg shield on the screen, and I did *not* peel it off for testing.
In *any* situation where the phone is completely isolated from ground it seems to happen. I can reproduce the symptoms by setting the phone on a huge variety of surfaces or by placing it in my (plastic) car mount, and then trying to use it with just a single finger.
As has already been posted, touching the phone body even lightly with an additional finger while it is in this state (even one from same hand) will allow full responsiveness, as will any other sort of ground such as many cable connections. Also, the silicone case from Verizon can be installed or removed, and there is no difference either way.
I also just booted my old Hero (also has Zagg shield) to check its behavior and was unable to reproduce this, even with it sitting on a double folded rubber mat on top of a big pillow. It is 100% reproducible on my Incredible though.
So be it.
EDIT: In addition to the role that grounding clearly plays, static might be a factor too (as others have mentioned).
I tried my hardest to reproduce this affect and i was unable to. I have a new zagg screen protector i have not yet put on. I will add it and re-test again and post my results
** Update
I added on the Zagg Screen Protector and tested it again. I lost some responsiveness in general nothing still like has been demonstrated.
askwhy said:
I can confirm this issue on my Incredible as well. For what it's worth, I have a Zagg shield on the screen, and I did *not* peel it off for testing.
In *any* situation where the phone is completely isolated from ground it seems to happen. I can reproduce the symptoms by setting the phone on a huge variety of surfaces or by placing it in my (plastic) car mount, and then trying to use it with just a single finger.
As has already been posted, touching the phone body even lightly with an additional finger while it is in this state (even one from same hand) will allow full responsiveness, as will any other sort of ground such as many cable connections. Also, the silicone case from Verizon can be installed or removed, and there is no difference either way.
I also just booted my old Hero (also has Zagg shield) to check its behavior and was unable to reproduce this, even with it sitting on a double folded rubber mat on top of a big pillow. It is 100% reproducible on my Incredible though.
So be it.
EDIT: In addition to the role that grounding clearly plays, static might be a factor too (as others have mentioned).
Click to expand...
Click to collapse
Thanks for testing your phone and also trying it against another capacitive screen phone.
I talked to Verizon and they are sending 2 new Incredibles as both my phone and my wife's phone have the problem. I will report my results on tuesday...
aol8mydog said:
I've never had a capacitive touchscreen phone, so I don't know for sure; but maybe it has something to do with the relative capacitance. When you have one hand on the back and then touch the screen, maybe it senses a greater variance in the capacitance. If it's on the table or in your car cradle, maybe the variance in capacitance isn't great enough to register a touch. I'm not familiar with Android either, but maybe you can adjust the sensitivity? Just like those touch lamps, capacitive sensors are triggered by a relative change in capacitance and if it's not greater than the preset threshold, it doesn't register that you touched it.
Just an idea... again, I'm not really sure. I'm only lurking around in these forums because I have an Incredible on order. I'm just throwing some odd ideas out there. Good luck!
Click to expand...
Click to collapse
Now that I have my Incredible, I have the same issues. Fortunately, I don't use it in a car-dock very often but I do plan on occasionally using it that way. If Verizon or HTC doesn't come out with a fix, I may just see if I could find a soft rubber-like material that also conducts electricity to make a grounding pad with a wire connected to the vehicle's ground on the cradle/dock so the phone's back can make contact when docked.
Update in first post...
I ordered my device on launch day, and this thing has had none of the issues you have shown, I even put it on styrofoam just to try it all out, works flawlessly.
sorry for your bad luck.
Very strange: when I put my MyTouch 4G in my car cradle (it's a generic one: http://www.officedepot.ca/a/products/494874/Gilsson-Universal-Windshield-Mount-Black/) the screen generally will not respond to touch making it essentially impossible to use.
I did notice that if I cover the back camera with my finger, the screen does respond to touch, even after I remove my finger. But then other strangeness occurs like it never times out to sleep mode and if I force it to sleep by pressing the top button, when I press the button again there is no lock screen and I need to cover the camera again to make it recognize touches.
I actually had a similar issue with my last phone (an Acer Liquid E) although using a hack to increase the touch sensitivity seemed to fix it on that phone.
I don't understand what is it about being put on a cradle that makes the phone behave this way. I have checked that the arms of the cradle aren't pressing any of the buttons and, in fact, just resting the phone in the cradle with the arms extended beyond the width of the phone does the same thing.
Anyone know what's going on?
Thanks!
probably time to return the cradle haha. but seriously speaking that just sounds super weird. especially the part where you say if you cover the camera the touch screen works. haha.
Does your cradle provide power ti the phone through use port? Generally this happens when there is voltage going to the phone that is interfering with the touch screeb, like using a generic charger.
I've seen this. It was caused by the cradle pressing in on the volume control. Adjust your phone on the cradle so the volume isn't touched and see if that solves it for you.
Sent from my HTC Glacier using XDA App
No the cradle doesn't supply power it's just a generic holder. I did check that the arms aren't pressing any buttons as that's the first thing I suspected. Even with the arms open so that there is a space between them and the sides of the phone, so long as the phone is resting on the cradle (just by gravity) this happens.
The fact that covering the camera temporarily seems to fix it is also really strange. I almost started believing the phone can detect the dash of the car through the camera and shuts itself off so you don't play with it while driving. But that seems a little far fetched.
I've had the same behavior with my generic car dock as well. It's very sporadic (maybe once a week), and I can't figure out the cause. But for my $10 it's good enough until there's an official dock that's custom fit.
tmagritte said:
Very strange: when I put my MyTouch 4G in my car cradle (it's a generic one) the screen generally will not respond to touch making it essentially impossible to use.
I did notice that if I cover the back camera with my finger, the screen does respond to touch, even after I remove my finger. But then other strangeness occurs like it never times out to sleep mode and if I force it to sleep by pressing the top button, when I press the button again there is no lock screen and I need to cover the camera again to make it recognize touches.
I actually had a similar issue with my last phone (an Acer Liquid E) although using a hack to increase the touch sensitivity seemed to fix it on that phone.
I don't understand what is it about being put on a cradle that makes the phone behave this way. I have checked that the arms of the cradle aren't pressing any of the buttons and, in fact, just resting the phone in the cradle with the arms extended beyond the width of the phone does the same thing.
Anyone know what's going on?
Thanks!
Click to expand...
Click to collapse
So it's even weirder than I thought. Turns out this doesn't only happen with the car cradle, but also sometimes when the phone is lying on its back. Tends to be more likely on a soft surface like my couch or a carpet, but it's also happened on my work desk. In these cases slightly repositioning the phone seems to fix it. Also, it doesn't seem to happen if a charging cable is plugged in, so at least that should be a workaround for car use. It happens when waking from sleep. Once the touch input is responsive, it remains so regardless of what position the phone is put in until the phone goes to sleep.
I put up a video to demonstrate:
http://www.youtube.com/watch?v=9NX_3uds_Ek
The other thing I noticed is a purple light that comes on underneath the touchpad when its pressed. It's not really visible by eye but for some reason the camera really picks it up... Is that the pad's touch sensor?
I'm wondering if anyone else has seen this. It is clearly a hardware issue, and I doubt there's much I can do since it's not under warranty AND has a hacked bootloader, but:
If it gets jostled too much, especially if a particular spot near the dock connector gets much pressure, the screen "glitches" and it becomes unresponsive. It even happened yesterday when it was on my lap at a 90 degree angle and fell over onto my stomach. It's very difficult to use it for more than a short 5-10 minute period without this happening unless I'm SUPER gentle with it.
The screen comes back visually and can continue to be "glitched" with that slight pressure to the right spots, but it never comes back to responsiveness. I have to hard reset.
I can create a video of this behavior if anyone thinks that'll help.
The whole thing is unresponsive - even with a mouse or keyboard attached, no response, so it's not like just the touch sensitivity is gone. I doubt anyone does, but if there are any ideas / good places that will repair it for a realistic fee, I'd love to hear it. Thanks!
dirtygreek said:
I'm wondering if anyone else has seen this. It is clearly a hardware issue, and I doubt there's much I can do since it's not under warranty AND has a hacked bootloader, but:
If it gets jostled too much, especially if a particular spot near the dock connector gets much pressure, the screen "glitches" and it becomes unresponsive. It even happened yesterday when it was on my lap at a 90 degree angle and fell over onto my stomach. It's very difficult to use it for more than a short 5-10 minute period without this happening unless I'm SUPER gentle with it.
The screen comes back visually and can continue to be "glitched" with that slight pressure to the right spots, but it never comes back to responsiveness. I have to hard reset.
I can create a video of this behavior if anyone thinks that'll help.
The whole thing is unresponsive - even with a mouse or keyboard attached, no response, so it's not like just the touch sensitivity is gone. I doubt anyone does, but if there are any ideas / good places that will repair it for a realistic fee, I'd love to hear it. Thanks!
Click to expand...
Click to collapse
Why not just pop off the back cover and take a look around for loose connectors? Won't hurt anything.
MD
i have no such problem here matey and i ride a bike with the a500 in a laptop bag all day.
Guys, I bought and replaced the charging dock from my N9005, because mine got damaged in a tragic accident involving me, the charging cable and the phone itself... Now, after the replacement itself, I have noticed that my loudspeaker does not work at all (missed my alarm this morning, thought I overslept, but I had later on the phone in my hand and it rang... but without sound.
After a bit more tinkering, I have noticed that if I just put the back panel (the one that contains the speaker) on top of the phone and press gently, it works, but if I put in the screws and push it properly, it stops working.. So my option right now is to either leave it flimsy (too flimsy for the back cover to be put on top and still function), or to not have a speaker at all. Any suggestions, what I did wrong, or which one of the two components you guys think might have been the one to break? The new charging dock, which also contains the contacts for it, or the speaker's connection itself? I took as much care as I possibly could when I did it, but still... Help, please?
help?!
Just noticed last night. If I brush my fingertips over the top of the phone near the camera there's a very faint vibration when on charge.
To be fair its very hard to detect. Just wondered if anyone else could feel the same thing???
Maybe it is because of the metal?
My laptop has the same when charging, when I brush over it, it feels like a vibration.
Yeah, it's the metal. Static electricity or something gives you a small vibration or buzz at your fingertips.
So its not just mine then?