Related
Hi all.
Just got a JasJam about 2 weeks ago.
I am have a problem with the touch screen.
After about 5 mins of use the touch screen slowly gets more and more unresponsive untill it stops working.
If i remove the battery and let the phone sit for a couple of minutes then restart it the touch screen would start working again. But for only 5 mins.
Is this what everyone is refering to as problems with Screen Allignment or do i have a bigger problem.
Does anyone have any suggestions on how to fix this problem.
Thanks
Travis
Personally i would do i hard reset and not install any additional software to see if you have the same problem. If yes, then its hardware problem and needs to be sent in for repair. If not, then install your programs back one by one to find the culprit.
S.K.
EDIT: Ensure you back up your data before performing a hard reset. You will lose all information stored on the phone.
Silent_Killa's advice is what I would do. Might try uninstalling apps one by one first??
This is NOT the screen alignment issue - I don't think. It depends if the screen responsiveness going off is actually at the point at which you tap the screen is not matching where the screen responds?? In other words it does respond but not at the location you tap. If this is happening then it is the SA issue, but if the screen does not respond in any way to taps then I doubt it's the SA problem - though could well be a digitizer issue.
I have not searched, but a week or two weeks ago an identical problem was posted by someone else.
If a hard reset does not cure this I would suggest a return as soon as possible.
Mike
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Saber_007 said:
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Click to expand...
Click to collapse
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Touch screen do not respond
mikechannon said:
I have not searched but a week or two weeks ago an identical problem was posted by someone else. If a hard reset does not cure this I would suggest a return as soon as possible.
Click to expand...
Click to collapse
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
Hope you get it back working this time so you can start to enjoy it!!
Mike
dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
YEP that is exactly what mine does sometimes. After i open the keyboard the start button would start to pop open and close.
How did you get on. Did they tell you what the problem was.
Cheers.
mikechannon said:
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Click to expand...
Click to collapse
Sorry, about that.
Full Details-
Screen has no problems with SA. After about 5 mins the screen slowly becomes more unresponsibe. IE i would have to tap the start button several times for it to work. When it finially pops open it just closes again almost straight away.
Not long after this the screen will become totally unresponsive, howver all hardware buttons will still work.
I am going to try a hard reset tonight.
I will let you konw.
Thanks again.
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
wiki update
I took the freedom to update the wiki on this issue :
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems
well, my device was a second hand but the seller was as so kind as to take it back... nothing for chirstmas this year .
still... happy new year to everybody !
Saber_007 said:
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
Click to expand...
Click to collapse
Fingers crossed you'll get a good one back. I think you were going to have to send this one back anyway.
Mike
JasJam screen responds to "ghost" taps!
The touch screen on my JasJam responds to continuous taps even when I don't tap it. When the keyboard is slid out, the start menu keeps on popping as if the start button on screen is being tapped. When keyboard is slid inside (device is closed), the device behaves as if the OK button (the "X" on top right) is being tapped continuously. Due to this, I can't open any program. (As soon as a program is opened, the "X" button on top right is automatically clicked and I reach Home screen again!
I uploaded a video about this mal-functioning of device:
http://www.youtube.com/watch?v=YWAyRLQ01oo
I have already:
1. Alligned screen
2. Hard reset device (Left and Right softkeys + Reset button)
3. Updated ROM and hard reset device
but of no use! Please help.
Read that
it's a hw issue, had to get a replacement ...
Same problem
I seem to be having the exact same problem. When I first got it, I was able to use the phone for a couple of weeks, then all of the sudden, the screen stoped responding, but all the buttons worked. I did a hard reset, and it worked for a little while, then when bad again. At first I thought it was related to ActiveSync because it would always go bad immediately after syncing. However, even when I don't sync after a hard reset it eventually goes bad again. Today I just got it back from manufacturer - they couldn't reproduce the problem. It worked all day. Then I synced. Stupid me. Its not responding again.
There's no way out. Get a replacement.
I'm hoping that my replaced device doesn't have same issue.
same problem
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Sorry to hear that! I had actually purchased i-mate JasJAM from Dubai. i-mate has just one service center in USA (PocketPCTechs in CA). They provided amazingly great customer service and replaced the main board. So far the problem hasn't repeated.
shassouneh said:
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Click to expand...
Click to collapse
Hey, I am having the same problem as well. Bought my phone on December 06 from eBay seller too. Big mistake as HTC will tell you sorry your warranty is void if you did not purchase the device from the carrier (even though it was new.) I am curious how you were able to get it repaired under warranty since you too bought yours from a third party.
I did the credit card trick and it worked flawlessly for about two months and just yesterday I am back to the same problem. After today doing the credit card trick numerous times I finally got the touch screen working now but who knows for how long this time.
BTW my serial number is in the HT642Fxxxxxx if anyone else that has this problem wants to compare and post theirs.
Facing the same problems...
... I've been thinking about repalcing the display and the touchscreen. But now, considering that it is a HW issue, I can only replace these two things. If the bug is in the module above the screen (statur leds and camera) or related to the wireing at the back of the screen, it won't get rid of the problem. On the other hand, if it is a problem with the screen getting too hot, then I'm on the right track...
Has anyone tried this yet?
I'll try to call HTC on monday, maybe they know where the bug is.
The touch screen alignment on my Diamond occasionally gets misaligned and inadvertently aligns itself without warning. When I tap in one place, it registers in another. It is a really big nuisance especially in circumstances where I need to quickly input data into the PPC.
I was hoping that somebody had a solution for this?
odell said:
The touch screen alignment on my Diamond occasionally gets misaligned and inadvertently aligns itself without warning. When I tap in one place, it registers in another. It is a really big nuisance especially in circumstances where I need to quickly input data into the PPC.
I was hoping that somebody had a solution for this?
Click to expand...
Click to collapse
have u tried realign???
I had that problem on my 2nd Diamond. Tried different version of ROMs but the problem still there, so I returned it and get a new one. My first one had a problem of self-restarting. Finally, now I'm happy my third Diamond
So ask if you can get a replacement, otherwise send it for repair.
Probably worth mentioning. I had a similar problem and it was driving me mad.
I was about to return the device for service, then I discovered it was a result of installing the GSen screen rotation program. I'd installed it to try it a few weeks ago and forgotten about it.
It turned out it that was switching the digitiser orientation without rotating the screen.
Uninstalled GSen and it's all fine now.
I'm hoping that uninstalling GSen will do the trick. Will give it a try tonight.
GSen was uninstalled and the problem still exists. Does anyone know if there is a firmware upgrade that handles this problem?
Have the same problem...
The touchscreen decalibrates itself.
2 minutes after calibrating it changes everything again. And just randomly.
Seems to be a hardware mistake, because even a hard reset didn't bring any help.
Anybody a solution?
Greetz
After I installed new rom on my blackstone a new problem came out...
Time to time something hapens to my touch screen. It gets very very imprecise. For example, when I'm writing a SMS message I press the "V" button but then "G" is written on the screen... But this doesn't happen just when I'm writing a SMS but it happens no matter what I'm doing with the phone... Everything seems to be "shifted"/moved for about 1 centimetre upwards.
I made a hard reset and reinstalled rom but nothing didn't helped...
But it's funny because this isn't happening all the time but just time to time. Then I recalibrate the screen (voUp and voDO + tap the screen) and it helps for a few moments and than the same problem again. Then I'm doing the recalibration procedure till this problem vanish...
What is the problem, how can I solve it???
Please help because it is really annoying...
Hi,
May be that the change of Rom is only a coincidence?
It is not excluded that the touch screen of your blackstone can be a little damaged.
I have a pda that sometimes have the same problem, but I not updated any Rom to it.
Simply I stressed his touch screen with some abnormal pressure (I think).
thanks for reply...
It's funny because it works fine all day but suddenly you need to write a SMS or just answer the call, but that is not possible.
Well the screen might been damaged but it's weird because when I start calibrating the screen I tap the cross and it's not moved...
What can I do?
Same problem
I have same problem and I didn't make any ROM update. I didn't install any new software, but suddenly my screen started to be unaccurate and shifted somehow. calibration helps but after while it's shifted again. I was thinking about updating ROM, but if this is not a solution, then I don't want to ...
Well I send my phone to repair. They said that it was a mechanical issue so I think you should send it also due it looks like this is the only way to solve this problem. I hope you still have your phone under guarantee...
Oh and make sure whether you need original ROM or you may use the changed one, because in Slovenia you need stock ROM and no programs installed (like Garmin etc.). So the best think to do is to hard reset the phone and then send it to repair, so you don't have any problems...
Hi guys,
This evening something wring happened with my HD2. Suddenly without any visible reasons touch screen stopped working. Actualy screen itself is working but it doesn't react on any touches. I did hard reset - no luck, screen is working but touch surface isn't, so basically my phone is almost dead :-(
Have you seen this behaviour ? Is there any possible way to fix it ? The only thing that comes in my mind which could cause something like this is static electricity shock, but if it kills HD2 screen I want my money back.
I guess now I should use warranty and this is just after 1 month of usage....
Just a stupd question
Don't be offended by my question, I just want to rule out the obvious.
You're not wearing gloves due to the cold outside?
Greetings
chuelibrueder
No, I'm not using gloves with HD2 :-(
I have the same problem. I believe that the connectors under the screen became loose.
I have send an email to htc and they told me to contact the retailer to check if they can replace the device and if not to contact the service center in Cyprus.
There is another thread about this issue here
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Hmmm,
Yet another one having to go back due to hardware problems....
WB
I loose the touch screen today and the hardware button exept Home i think, i had to remove the battery and i waited 30s put it back and everything went in place, the phone had called one contact when i had the bug.
The only thing that happened before screen doesn't work and buttons : i received an MMS strange, i'm not sure i can rely on my phone
I only installed the 1.48 rom and the 3 patches (audio, sms and sd card)
20mihalko said:
i`m sure that warranty will solve it.. just contact your retailer.. good luck
Click to expand...
Click to collapse
I contacted the service center in Cyprus and they offered to repair it but they don't have spare parts right now. I've also send an email to the retailer and wait for their answer.
Seems i have to wait after Christmas for a repair or exchange.
The good thing is that by pressing the screen with my palm or giving it a few solid taps it works for some time.
bBeware keyboard layout!
I had suffer bye used hadwritting layout sometime it cause screen doesn't responds
try change keyboard layout not hadwritting
Just had the same thing happen with mine, powers up but the screen wont respond anywhere i press. I have tried hard reset AND soft reset, nothing!
Have just restored factory ROM, and deleted hspdl and dropped off at vodaphone in town. Im gutted!!
really seems to be a production problem: i had to send my hd2 back to htc for screen replacement just 4 weeks ago... same fault as yours: the touchscreen wasn't responding to input anymore!
the last weeks i noticed that many people had this problem too...
wow.. keeping a close eye on this.. guess the same problem from the HD is creeping up to the HD2..
Well im hoping vodaphone dont turn around and say its not covered under warranty etc, I had to [like most ppl] sign up for two years to get this phone, i aint gonna be to happy if i have to spend the next 21 months of my contract without the handset i wanted!
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
tnx!
dio62000 said:
Yikes , yesterday my screen didn't respond either (for the first time). Soft reset didn't work. After taking the battery out and leave it out for > minute it still didn't respond. I pressed the screen a little and then it worked again. Not sure if it was because of pressing the screen, but it did look that way. I hope this will be the last time this happens!
Click to expand...
Click to collapse
YESSS!!! thanx mate this worked like a charm!!
VlaJko79 said:
YESSS!!! thanx mate this worked like a charm!!
Click to expand...
Click to collapse
Well, it's been a few weeks now and I've had this problem several times again and worse, even after a hard reset; and almost each time I could fix it by pressing the screen/hardware buttons, but that shouldn't be the way, because I don't think it's good for the hardware, so I searched the forum and I think I found the two culprits (maybe a combination of the two):
1. The problem occured exactly the same day I began using my 16 GB card, class 2. It once happened that when I had the locked screen problem I took out the card and it immediately unlocked. But every now and then the phone still froze, even when I took out the SD card if the problem occured.
2. Then I have put off the automatic light adjustment settings and guess what; no more freezes!
It looks like a combination of power settings and use of SD card. I'm not very technical, but even when it looked like it was a hardware fault at first, it now seems it's a software fault after all.
Touchscreen doesnt work
Well F4CK my screen will not respond to touch at all anymore seems that this is a problem that is not well addressed tmobile is sending out a new one but the question is when will the touchscreen stop working on that "new" one.NOT happy at all.
Well this has now happened to me....no touch response but hardware buttons working, screen still displays-- off to JB HIFI as soon as I can to replace.
OOOKK I had this problem when i just flashed my phone with a costum rom. As far i remember my phone fall down once or twice but not something bad. I have the silicone cover and screen protector. If it was a hardware problem i believe that it shouldn't work at all even if you had to use the hardbuttons. Which that was how i would have to use to unlock the screen. I will go back to the factory rom and settings to see if there is any difference. My current rom is AthineOS 3.14 and Radio 2.15.50.14.
If for any reason you want to access your cellphone and you don't have time go through troubleshooting. I Suggest you download mymobiler which connects the phone and you can use it through your pc. Make sure you take the sd card before you connect. Here is the website www.mymobiler.com
In my case, my phone was RIP. The touch screen stopped working after installing a custom ROM. I installed the latest official ROM from T-Mobile and my phone and came back to life
I just set a 4 digit password on my HTC HD T8282 a few days ago. Its worked fine for several days - when I turn it on and enter the 4 digit code, everything is fine. But a couple days ago I turned it on and the password screen shows the number pad, but when I touch the numbers, nothing happens (usually I would see an * for each digit I press), but nothing happens when I touch the digits now, however I can press the "Menu" button on the bottom right of the screen and get a selection of Reset Password or Cancel - but the only option that can be selected is cancel (the 'Reset Password' option is greyed out).
Any idea how I fix this, I can't use may phone now!
I'm trying to avoid doing a hard reset if I can.
Any suggestions???
it might be an issue with your touch screen calibration, have you tried connecting and controlling the device using a windows pc and mymobiler?
Interesting! I did notice that the screen calibration was off one day and recalibrated it and everything seemed fine after that. But I'll definitely give this a try! I'll let you know what happend too.
Thanks for the quick response!
Chef_Tony said:
it might be an issue with your touch screen calibration, have you tried connecting and controlling the device using a windows pc and mymobiler?
Click to expand...
Click to collapse
I downloaded mymobiler v1.25 and intalled it. My PC is running Windows XP and I use ActiveSync v4.5. ActiveSync is able to connect to my pnone when its connected to my PC but I can't get mymobiler to connect to it.
I see the mymobiler icon in the system tray but it gives a "not connected" message if I place the mouse cursor over the icon. Also, if I click the icon and get the menu, even if I click "Connect" nothing seems to happen.
Also, the mymobiler screen doesn't show when I select "Open Mobiler".
Anything I'm doing wrong?
that reminds me of the question i should have asked in the first place:
did you set the password with the windows mobile built-in security feature or using a 3rd party software?
background: the windows mobile's own security is meant to prevent proper activesync connections, because, without entering the password, you are not supposed to be able to sync data or access the phone, in that case, activesync should ask you for your 4 digit password, before the connection is really established.
also, if i remember correctly from my blueangel (which had a password bug with cooked roms), a hard reset wouldn't even be enough to unlock the phone again, because potential thieves could do that as well and had a brand new phone on their hands. so only flashing the device with another rom did the trick.
assuming that, as a reasonable windows mobile user, you create regular pim backups, either using pimbackup, MS myphone or outlook sync, you might be better off, just flashing the rom again, performing a hard reset and start over. after all, as of now, your phone is only a useless brick and being able to use such a great device again should be worth more than a few sms or the 90-120 minutes it takes you to flash the device and set it up again and install your apps.
Chef_Tony said:
that reminds me of the question i should have asked in the first place:
did you set the password with the windows mobile built-in security feature or using a 3rd party software?
background: the windows mobile's own security is meant to prevent proper activesync connections, because, without entering the password, you are not supposed to be able to sync data or access the phone, in that case, activesync should ask you for your 4 digit password, before the connection is really established.
also, if i remember correctly from my blueangel (which had a password bug with cooked roms), a hard reset wouldn't even be enough to unlock the phone again, because potential thieves could do that as well and had a brand new phone on their hands. so only flashing the device with another rom did the trick.
assuming that, as a reasonable windows mobile user, you create regular pim backups, either using pimbackup, MS myphone or outlook sync, you might be better off, just flashing the rom again, performing a hard reset and start over. after all, as of now, your phone is only a useless brick and being able to use such a great device again should be worth more than a few sms or the 90-120 minutes it takes you to flash the device and set it up again and install your apps.
Click to expand...
Click to collapse
Its the Window's built in security feature.
It seems as the activeSync works to update my Microsoft Outlook with information from my phone while connected to my PC. But Mymobiler doesn't connect to the phone.
I wouldn't even know where to start for flashing the rom - never done that, looks like I'm going to have to do some reading on the forum...
UPDATE: I did a hard reset on my phone and now after booting, it shows a screen alignment screen and I keep pressing on the screen where the marker is, each time the marker moves to the next location (center then each corner of the screen). After I finish with each location, the process starts all over again - it just keeps doing this.
Any idea what is wrong now???
if it just keeps starting over, the points you pressed were too far off the regular grid, so the device "doesn't believe it". you should have a look at your screen, whether somewhere there might be a tiny peace of dirt or an air bubble under the screenprotector or something like that. since the blackstone lacks multitouch, when it detects 2 display touches, the relative center of the 2 points pressed is the touch point it recognizes. say, you have dirt pressing your display in the top left, you are aligning the screen at the bottom right, it will determine the relative middle of the display as touched point.
so what i'm trying to say is:
either your screen has some hidden peace of dirt somewhere, which would mean, clean it thoroughly, OR your display is starting to fail due to a hardware defect, caused probably by the device's age and everyday wear and tear. in that case, have a look at ebay for the digitizer+lcd combo, download the blackstone service manual and exchange the display. also, in case you need to buy spare parts, be advised that the price for a used blackstone, depending on your location, might only be as high as 80-180$ (which makes some spare parts heavily overpriced in comparison to the price of the device itself).
Thanks again Chef Tony! I'll give that a try.
I was just looking at ebay for a digitizer+LCD combo and saw this but also saw a digitizer only which was much cheaper. Since my LCD screen appears to be fine (image on the screen visible), do I need the Combo, or will the digitizer only work (or is it much easier to install the combo, etc?) Since I've never done this, just wondering...
i believe there are a few other threads on this forum dealing with both the installation of the digitizer only and the combo. the problem appears to be that the lcd and the digitizer are glued together, which makes it very hard to separate your original unit and there is a risk of harming your lcd in the process, which makes the repair more expensive. personally i'd go for the combo for more convenience.
Chef_Tony said:
i believe there are a few other threads on this forum dealing with both the installation of the digitizer only and the combo. the problem appears to be that the lcd and the digitizer are glued together, which makes it very hard to separate your original unit and there is a risk of harming your lcd in the process, which makes the repair more expensive. personally i'd go for the combo for more convenience.
Click to expand...
Click to collapse
Thanks - that make sense. I'll look at getting a combo. I found the post with pics about replacing it on the forum and hopefully that does it for me. Thanks so much for all of your help!
Thanks Chef_Tony! Got the combo unit and installed it today - phone is back up and running! Thanks for all of your help!
I found a good video on disassembly and reassembly on the web, just in case anyone else needs it, here's the location:
http://vimeo.com/7623264