Database Users

RMA Experience

Regularly I see horror stories about people who send their Transformer or dock for RMA, and something really horrible happens. Dock gets bent into a nexus s, dock cracked open like a nut, transformer screen repaired but transformer not working anymore....Totally not my intention to discredit those stories, but please dont form opinions based on those stories. I was horrified on seeing all the dock stories, and delayed sending in my B40 dock for battery drain fix for 2 whole months. Finally mustered up enuf courage , called Asus, got RMA, packed up dock in original box, and sent it in thru UPS. Reached asus in 3 b.days, repaired same day, dispatched next day, delivered in 3 b.days.took 7-9 days total.
It came in yesterday, and i was scared to open the box. I did however, and they had carefully packed it in the original box i had sent, with extra padding. The dock was perfect, no battery drain whatsoever(as far as i could tell, will check again today when i get back from work). Smoothest possible process.
The whole point of this discourse being, out of 1000 people, 300 found out about the dock, out of those 300, 200 sent it in, and 2-3 people had problems. they are not the rule, they are the exception. While they deserve full sympathy, it is by means an excuse to hammer Asus. IMO, they are doing a far better job of customer support than samsung, acer, toshiba is.No forcing of t****wiz s**t on customers,almost stock builds, regular updates, superb bundled softwares( aka Supernote & Splashtop!) excellent build quality of later models & publicly admitting fault, however minor. Go ASUS! [/end rant]
EDIT: My right speaker stopped working, one call to asus, sent it for RMA, came back in a week, perfect condition, excellent packing and shipping and service and everything. One more happy experience.

Here's another data point: Once I got my dock back it was fine. However... It took over 6 weeks. ASUS shipped my dock to the wrong customer and every time I called about it I was told that a manager would call me back. That didn't happen until about the 4th call, where I had to get a little abrasive to the rep I was talking with. I realize that he was only following procedure, but there was no other way to escalate since he couldn't transfer me directly to a 2nd level tech. Turns out my dock had been back in their possession for over 3 weeks and they didn't know what to do with it. So while the repairs were fine, the process was very irritating.

psycho2097 said:
Regularly I see horror stories about people who send their Transformer or dock for RMA, and something really horrible happens. Dock gets bent into a nexus s, dock cracked open like a nut, transformer screen repaired but transformer not working anymore....Totally not my intention to discredit those stories, but please dont form opinions based on those stories. I was horrified on seeing all the dock stories, and delayed sending in my B40 dock for battery drain fix for 2 whole months. Finally mustered up enuf courage , called Asus, got RMA, packed up dock in original box, and sent it in thru UPS. Reached asus in 3 b.days, repaired same day, dispatched next day, delivered in 3 b.days.took 7-9 days total.
It came in yesterday, and i was scared to open the box. I did however, and they had carefully packed it in the original box i had sent, with extra padding. The dock was perfect, no battery drain whatsoever(as far as i could tell, will check again today when i get back from work). Smoothest possible process.
The whole point of this discourse being, out of 1000 people, 300 found out about the dock, out of those 300, 200 sent it in, and 2-3 people had problems. they are not the rule, they are the exception. While they deserve full sympathy, it is by means an excuse to hammer Asus. IMO, they are doing a far better job of customer support than samsung, acer, toshiba is.No forcing of t****wiz s**t on customers,almost stock builds, regular updates, superb bundled softwares( aka Supernote & Splashtop!) excellent build quality of later models & publicly admitting fault, however minor. Go ASUS! [/end rant]
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I also have a dock with battery drain, it is the original model, bought the day it was released. I've been scared to ship it in due to the horror stories as well but your great experience makes it a little easier! Called and I'm shipping it out tomorrow, Thanks and I'll post back!
Sent from my Transformer TF101 using Tapatalk

I have to say my experience with ASUS was very good. I have had the nightmare of returning items for repair and can sympathise with those who experience problems (long suffering xbox 360 owner). With ASUS, the dock was returned to me in 3 days! It was so fast in fact that I thought the courier had returned the item as undeliverable or the repair centre had just sent the package straight back. This was not the case....no more battery drain

I had a great experience with ASUS RMA as well. Screen died on my TF so I finally decided to send it in for RMA. They repaired it the same day they received it and shipped it back the next day. It's now working perfectly and it doesn't even have the minor light bleed that it did before.

psycho2097 said:
Dock gets bent into a nexus s, dock cracked open like a nut
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really?? no 1 find that funny?
neways i do understand listening to horror stories can be quite painful, but its like driving, or a roller coaster ride. cars crash, roller coasters do fall off n people do die, but its extremely rare...n happen to a very small percentage.
sorry for the repetition, but its a subject very close 2 me. even my exp with asus has been very good, no light bleed, no speaker unbalancing, no major software issue.Happy panda!

I had a great experience as well(dock battery drainage). I had also lost my serial number for the dock so I thought they would send it back but, sure enough, I got it back and it only took about 5 days total for shipping and repair. Best part, they put a new S/N number sticker on it as well. Don't be scared to take the plunge. Asus is pretty good at this, it's just that people tend to only ever complain about a problem rather than proclaim when it goes right.

Dock Battery Drain RMA (B40 dock, B50 tablet)
Wed 10/5: Opened ticket on the Web and auto reply with 48-hours window for real response
Thu 10/6: Called service number, long wait, and asked for RMA. Got RMA with TX service location (I'm in VA)
Fri 10/7: Mailed the dock only via USPS to TX; also received email response to the Web request, with the same RMA #.
Tue 10/10: TX service location got the keyboard (Monday was USPS holiday)
Thu 10/12: Got email notice with Fedex GROUND tracking number
Tue 10/18: Received the same keyboard with Asus packaging.
Overall an ok experience with no hiccups. I taped a a handwritten RMA number to the keyboard just to make sure it wouldn't get mixed up.
What ASUS could have improved:
- Shorter wait on the phone, or quicker Web request turnaround (I wouldn't have called if they had responded within 1 business day instead of 2)
- Faster return delivery. I have had other RMA with other electronic equipment manufacturers and have had either 1-day mail or at most 2 days mailing option. They could taylor it the depending on customer's distance from the service center, and as a big company with enough usage volume, they should get a better rate anyway. No skimping and show your customer you are striving to reduce their downtime.
Based on the parts listed on work slip in the package, they replaced:
- the battery pack (07G031002901 EP101 BAT SDI LI-POLY PACK)
- the I/O board (90R-OK06IO40000Y EP 101 DOCK IO_BD./AS)

I got a question for some of you. How long after carrier tracking said they delivered your TF or dock did it take Asus to confirm via your RMA# on their website thattuey got it?
I ask because this morning FedEx tracking said my TF was delivered to Grapevine and signed for, but when I look up my RMA # on Asus' website, it says they haven't received it yet. Should I be concerned?
Sent from my PC36100 using xda premium

My Experience
My RMA experience is a little interesting. My problem is a tablet that does not work with the keyboard on the dock. I tried everything short of Rooting with no success so I finally caved and sent it in for RMA.
I sent my tablet in via USPS on a saturday. Everything went great. Their tracking system was wonderful and I recieved my tablet back 9 days later on monday. Very excited and ready to post a positive comment when I tested it to find out it was not fixed... No change. When I complained they said I should send it back in with a letter describing the problem (I told them I did the first time but sure)
Here is the good news... They paid for shipping the second time. yea. That's where things went bad. I shipped via fedex on tuesday and the tablet arrived on friday (last friday). we are now a week later and their system does not show the device as having arived. Every time I call they give me a speech about the fact that their system does not always show the item right away and I should wait 2 days for an update. When I complain they tell me that we are still within the 10 to 14 days.
If they hit 14 days (and yes I know I'm a ways away from 14 business days) with no update I have every intention of asking for a new device or a cash refund for the original price of the device.

Update
Just got a call from asus. They say the serial number doesn't match their records.
They have created a new RMA and are starting the fix.

RMA
Hi
England calling ... England calling ... !
after a couple months of sheer bliss with my EPad I am also caught up in the charging problem...
No charge from the supplied charger... after a few days of flaky its charging .... no it isnt... it is definately a dead parrot (sorry charger)
the Tablet would recognise the charger had been plugged in ....but no 'lightning' symbol on the info bar at the bottom of the screen...
dock the tablet and it all goes rather dead...
Bit scarey to realise that I had to return it to the Czech republic !!!
ye gads! do the British not fix anything anymore??
I asked the question to the UK helpline and they say it was made in Czech so it returns there...
tracked it on the Tinternet across on the cool UPS site but its been sitting there awaiting shipping since Thursday... (now sunday)
I expect 5 star treatment from ASUS as its duff goods .....
paid for on the credit card... no joy after another week I'll be on the telephone to the credit card...
but having said all that I am confident that ASUS will come up with the goods....
if they can make a product like the EPad they are OK in my book....
just dont let me down chaps !!!!
just my 2p worth
s

Sent my tf in for EMS last Monday. Got it back this Wednesday. Problem was fixed. No damages.
Btw, my issue was the colors got distorted and wavy (black looked red and white looked blue).
Sent from my SCH-I500 using XDA App

Sent transformer for RMA due to poor quality left speaker here in Norway. Was delivered to infotech.no. I sent it in 4 weeks ago, 1 week wasted because it was sent to the wrong technician, 2 weeks waiting for for the spare part to be delivered, now 1 week and still waiting for repair to begin. I´m used to poor service in this country but this is beginning to turn into a joke. Why is it the same problem only takes 3 days to repair if delivered all the way to the Czech Republic?

I myself would like to send my TF in for RMA as it has quite a bit of Backlight bleed at the bottom and sides but I have read many posts saying that you can get one back that is worse than what you sent. Does anyone know if this is true or have they fixed this issue? I just hate sending it in to get back another tablet in worse condition. My tablet model is the B50

I sent my charger in on 11/2
Tracking shows it arrived 11/4
I get an email statin they havent received it. I call 800 number to update them with my tracking number.
Waiting again.
So far, experience has been poor. Slow responses. (took 4 days to get a response from their "48 hour" statement)
No Tablet. No fun

I send my dock in for the battery drain on a Friday.
Got it back the next Tuesday.
Now that's a quick service.
Asus paid the shipping to and fromthe repair center in the czech republic.
I'm a happy Asus Eee pad user

well the Eeepad just left Vienna Austria according to the UPS Tinternet Tracking doobrie... marvellous...
if it comes back all sorted I will gladly tell all ..... and sing ASUS praises....
if I experience anywhere near what some on here have I can assure you ASUS will not hear the last of it..
but trying to stay positive ....
having used ASUS products on at least 30 PCs without too much hassle... they are generally a good manufacturer and take care in quality issues...
but that is no good if they cannot service their customer base effectively when things do go wrong... even if they are not directly involved in the process...they still have a duty of care to their customers...
1 bad experience tells a 100 potential customers dont touch 'em !
is there any collation of figures to measure how good/bad ASUS is doing .... ???
Come on ASUS sort these customers out on here that have had bad experiences with your products... they had confidence in you to buy your kit dont let them down...
as consumers we must keep constant pressure on those manufacturers that let the side down....
I hope ASUS is not 1 of them....

PaulHBK said:
I ask because this morning FedEx tracking said my TF was delivered to Grapevine and signed for, but when I look up my RMA # on Asus' website, it says they haven't received it yet. Should I be concerned?
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Don't sweat it... I had two RMAs with ASUS, and neither time could I get any status at all, and the calls to CS were giving me conflicting information. Their online systems are rather poor (or poorly updated)...
My second RMA (on the same unit) had light bleed introduced by the first RMA repair, plus the charger wouldn't work. I took it to the Grapevine TX site because I'm only 10 miles or so from it. I delivered it on Friday at 1pm. It was fixed satisfactorily and shipped back on Monday, and I got it on Tuesday. Great experience...!

jimbo34 said:
Sent transformer for RMA due to poor quality left speaker here in Norway. Was delivered to infotech.no. I sent it in 4 weeks ago, 1 week wasted because it was sent to the wrong technician, 2 weeks waiting for for the spare part to be delivered, now 1 week and still waiting for repair to begin. I´m used to poor service in this country but this is beginning to turn into a joke. Why is it the same problem only takes 3 days to repair if delivered all the way to the Czech Republic?
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I phoned asus to check on why the repair on the left speaker was taking so long. They informed me they were waiting to replace the power adaptor, the mother board, the screen and the speaker. What do they use to repair these things? a sledge hammer!!?

Negri RMA Update 3/2 - Great Customer Service!

Hey fellow 7.7 owners,
I just received my RMA authorization from Negri Electronics this afternoon after sending several emails back and forth with their support staff. Bad news I'm afraid...They have said that the turn around time AFTER they receive my tablet in their warehouse will be 3-4 weeks!! This all started shortly after I received my tablet in the mail from them on February 7th. I was happy and content with my purchase and only found one dead pixel at first glance in the upper middle portion of my screen that was visible with any white or lighter background and shows up as a black or red dead pixel at pretty much any screen. So after discovering this one obvious dead pixel I downloaded the Screen Test app from the Android market and discovered that in actuality I have 6 dead pixels all around the screen depending on the background color. The obvious one at the top (can see in almost any app such as the browser, email and so on), two on a blue screen, and finally three on a red screen. As you can imagine I was stunned to find so many pixels that are bad on such a new tablet and with such a gorgeous screen! I have taken pictures of all the bad pixels with my camera and sent those along to Negri with one of my support emails. In addition to these bad pixels I also have the issue with the dark circles that I can only assume come from the manufacturing process when the suction cups are holding the screen in place for assembly. There are also lighter grey streaks at the low brightness level with a black background that can be viewed during the night when there is no ambient light in the room, like when reading or viewing the screen during transition for animations. I believe others have also mentioned the flickering that can be seen with a darker blue background (possibly other dark colors) on the tablet, It reminds me of the older CRT monitors or old tube TV's when they are refreshing the image. I can see this "flickering or streaking" quite easily at night while viewing images in bed or watching a movie with a blue background.
So I guess after all my detailed nitpicking my question for you all would be what would you do in this situation? I really do love this tablet and the form factor. Besides these issues that I have experienced on my tablet I have absolutely enjoyed using the tablet every day Iv'e had it. I just feel like for $550+ investment I shouldn't have to deal with so many display issues when that is the very reason I spent so much more on this tablet in the first place. I also appreciate Negri reaching out and attempting to resolve the issue but with the correspondence I have had thus far and having attached the RMA info I received today below can't be sure what kind of service or replacement I may get and then I will be without my tablet for at least a month! I really wish I could deal directly with Samsung USA and get my unit replaced by them but completely understand why that is not possible at this time. I'm guessing they are giving a 3-4 week turn around back to them because the Samsung Repair Facility is most likely overseas, either in Hong Kong or possibly the UK? Not sure about that one. I wouldn't think that the 7.7 could be repaired or replaced by any Samsung facility here in the US yet. Anyway, any suggestions or ideas you guys my have would be appreciated.
Thanks!
Hello,
Thank you for contacting Negri Electronics. We received your RMA request in regards to this unit. We will need to have the unit in the warehouse in order to complete the evaluation. We received your reports in regards to the dead pixels and in this case the unit will need to be sent into the Samsung repair facility. We will need to complete the brief evaluation once the unit arrives. Then we can proceed with the repair process. If you have any questions feel free to contact us. Thank you.
Negri Electronics Repairs
Please read this carefully before you return any merchandise!
(Failure to follow directions may result in a restocking fee) This rma will be valid for 2 weeks after its issuance
Please read carefully our store policies. Your item may be subject to a restock fee.
http://negrielectronics.com/policies/
For more efficient service, please print out this email and provide the following information:
*****Repair turnaround time is 3-4 weeks once we receive the unit*****
*****SEND BACK THE UNIT, BATTERY, BATTERY COVER, AND CHARGER*****
*Update March 2nd*
^ Above was the original estimate assuming that I would be requesting a repair through Negri by Samsung for the defective screen. Since we found that I had more than 6 Dead Pixels we processed the return as an exchange for a new tablet and I have had my RMA approved today and the replacement is in transit. I wanted to be clear that Negri provided excellent customer service to me and processed my return very professionally.

I too sent my Gtab 7.7 back to Negri for issues with Grey discoloration. I called today making sure they received my unit, they confirmed they got it Thursday. I asked about the supposed 10-12 days for evaluation and the rep thought with my issue they should have an answer next week.
On my RMA i requested a Exchange not repair. If they tell me turn around to get my exchange is gonna take 3-4 weeks. I will ask for just a refund, as i would suggest to you. I also suggest you call and see instead of them repairing your unit, maybe ask for an exchange. I hope they don't try and tell me they want to send it off and not exchange...I have a feeling they might try this.
I'll respond back on Monday, see what they tell me.

That sounds like a very long turn around period, maybe you should get your money back and just wait for local stocks to arrive?
Also since you mentioned that you notice flicker, Im wondering whats causing this on OLEDs, one of the 7.7's I tried yesterday showed a very visible flicker when displaying the green screen test or the screen shot of the green screen test in the gallery.

Thanks for the responses...
Hey guys,
Thanks for your input. I have replied back to the RMA request with my intention to exchange preferably or refund if that is not possible. I really do not want to wait a month to have the unit repaired when I have so many issues with the screen and then not be sure what kind of condition the tablet would be in when I get the replacement. I wish I could just deal with the issues but there are so many it seems on my screen I can't look past them when I think how much I paid for the 7.7 in the first place. Guess we shall see what happens now.
Kyle

Update from Negri today is that they are working with me to get a replacement or refund instead of sending off to Samsung for repairs. They are certainly going out of their way to make sure the issue is solved. Props to the customer support department for excellent communication. I just wanted to make sure I wasn't leaving any doubt in Negri's business practice as they have proved thus far too be very helpful in this unfortunate circumstance. I'm sending the tablet back to them Monday morning and will update with the status after I get the initial evaluation complete.
Sent from my Galaxy Nexus using xda premium

This is the usual problem with purchasing goods that are not officially distributed in your country yet... I tried n the past and I won't again
I love the 7.7 but will wait for it to be distributed in the US (And hopefully ICS will be around the corner at that time)

Thank You
Thank you all for your comments.
The process does take time because we need to work with the manufacturer who manufactured the "defective" product. Their timeline is longer than ours, however we have direct contact with most. So returning to us and having us to the leg-work would be better than the customer going directly to the manufacture. Going directly with the manufacture can take 10-12 weeks as we have experienced in the past. We do our best to provide a quick turn around time for you - however we can only promise you what we are promised by the manufacturer.
Please understand that we do not manufacture these items. Many RMA's come through "demanding" replacements and fast service. We always do our best, but ask that you always treat us with respect (unrelated to the above posts) - and understand that issues such as these are not our fault, but we will do our best to make sure you are satisfied with the results.

Negri has good customer service. But regarding the dead pixel issue, i have better experience with Expansys where they simply ship out a replacement once the defective one is received and confirmed. Then they will deal with the manufacturing for the faulty unit. Not to say one vendor is better than another in general, but to point out different vendor has different policy and way of handling these kind of things.

kflanegan said:
Update from Negri today is that they are working with me to get a replacement or refund instead of sending off to Samsung for repairs. They are certainly going out of their way to make sure the issue is solved. Props to the customer support department for excellent communication. I just wanted to make sure I wasn't leaving any doubt in Negri's business practice as they have proved thus far too be very helpful in this unfortunate circumstance. I'm sending the tablet back to them Monday morning and will update with the status after I get the initial evaluation complete.
Sent from my Galaxy Nexus using xda premium
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I too have spoken with Negri, they are currently evaluating my Tablet. I appreciate they actually jumped on this thread to respond. I guess there's no way around the 6-12 day evaluation period, as I've called after 5 days (still being evaluated). There customer service is easy to work with, I just want them to understand I aint waiting for a repair, I want a exchange or refund.

aaronv20 said:
I too have spoken with Negri, they are currently evaluating my Tablet. I appreciate they actually jumped on this thread to respond. I guess there's no way around the 6-12 day evaluation period, as I've called after 5 days (still being evaluated). There customer service is easy to work with, I just want them to understand I aint waiting for a repair, I want a exchange or refund.
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Thanks for the update Aaron! My tablet is in transit and scheduled for delivery on Monday. I'm hoping for a 1-2 week turn around. I'm having withdraws already... ;-) I too am hoping for a new exchange foremost and a refund otherwise so I can decide what to do next. Good luck with your return. Keep us updated...
Sent from my Galaxy Nexus using xda premium

I got the results of my evaluation...
Hello,
Thank you for your patience in regards to your RMA. At this time the RMA evaluation has been completed on your unit. Our team has evaluated your unit extensively to see if they can find the display issue. After testing the unit our RMA team was unable to notice any grayish streaking on the display. They advised us that they tested the unit on "0" brightness and with the white background, both landscape and portrait mode and were not able to see any defect. They also advise us they had to create a customer background to ensure there was no defect. Again, no defect was noticed with the display. These are Super Amoled displays and will be noticeable to see any streaking on the display, as you stated on the lowest brightness levels. We did receive notification from our customer service representatives that you would like a refund on this unit, in this case we can proceed with a refund minus a 12% re-stoking fee based on the usage and time out. This will be the minimal re-stocking fee that can be applied towards this refund. We can also have this unit shipped back to you at no additional costs. Please review these details and contact us on how you would like to proceed. Thank you.
Well 12% is around $75.00 and since after shoping around i cant find anything to match this wonderful tablet, Im gonna keep it.
Looks like im gonna have to settle at never turning my brightness completely down.
good luck KFLAN!

aaronv20 said:
I got the results of my evaluation...
Well 12% is around $75.00 and since after shopping around I can't find anything to match this wonderful tablet, I'm gonna keep it.
Looks like I'm gonna have to settle at never turning my brightness completely down.
good luck KFLAN!
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Thanks Aaron for your evaluation results, also sorry to hear that you won't be receiving a replacement unit for your issues. My 7.7 arrived this morning at their warehouse so I hope to hear something later this week. I was seriously debating sending mine back before I started the process because I loved everything else with the tablet other than the dead pixels I saw whenever I used it. Some things you just can't un-see and that was my problem. I hope you do enjoy your tablet and agree with your decision to keep it. $75 is a big hit only a few weeks after purchase on a premium product such as the 7.7. I hope that my dead pixels are as obvious to Negri as they were to me in my tests and usage.
Sent from my Galaxy Nexus using xda premium

@aaronv20
IIRC, you did post an image on the screen feedbacks thread right and it was quite visible unless I've mistaken you from someone else. I cant believe they cant see it.

EarlZ said:
@aaronv20
IIRC, you did post an image on the screen feedbacks thread right and it was quite visible unless I've mistaken you from someone else. I cant believe they cant see it.
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yup, I did post a screen image, on the screen issues thread. There main issue was that since the tab would probably not fall under the Samsung warranty then they would be able to deem it a manufacture issue. Its sucks but at least i dont have any other issues (dead pixels, etc). They did mention that i have a 1 year warranty so if it becomes worst then I could handle the issue then...Im really trying to look on the bright side, and put it out of mind, cause all it will do is frustrate the crap out of me..

I dont understand why they cant see it, the very small grey streak on my Tablet was even visible to the technician who diagnosed my tab even though I didnt tell him about it.

Follow up on Negri RMA
I received word today that my RMA request for exchange has been approved and my replacement unit has been shipped out from Negri's warehouse this afternoon. My returned tablet arrived on Monday 2/27 and I followed up on Wed to make sure the tablet arrived as I had shipped and to receive an update on the RMA process. I worked with Sergio Mendez throughout the return, he was very helpful and excellent in communicating any updates from their end. I would certainly not hesitate to recommend Negri Electronics to anyone in the future and they have dealt with my problem with a sense of urgency and a very professional manner.
Many thanks to Sergio and the whole team at Customer Service for all their help! I am scheduled to receive my new unit next Thursday the 8th. I'll report back after I have set the new 7.7 up and report my findings on my replacement unit.

Sounds great that you've been given a replacement, we await for your findings and hopefully you can get a great screen. Keep us posted Im interested as well!

Sooo, I couldnt make it a week. I cant stand staring at this discolored screen. I have re submitted some more photos of my defective screen to Sergio at Negri. I hope he and his superiors can see this is not a "common" problem but a manufacture defect. If there RMA evaluators cant see this issue, there are some serious issues with their eyesight! Negri Customer service has been great , however i cant just except this as a non issue. Negri customer service, feel free to comment...or better yet email me asap. Yall agree? (white out personal info in photos, sorry)

aaronv20 said:
Sooo, I couldn't make it a week. I can't stand staring at this discolored screen. I have re submitted some more photos of my defective screen to Sergio at Negri. I hope he and his superiors can see this is not a "common" problem but a manufacture defect. If there RMA evaluators can't see this issue, there are some serious issues with their eyesight! Negri Customer service has been great , however I can't just except this as a non issue. Negri customer service, feel free to comment...or better yet email me asap. Y'all agree? (white out personal info in photos, sorry)
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Aaron,
I agree with you on the discoloration. I can certainly see it in your provided photos. Sergio worked very well with me on my exchange and when we spoke on the phone he seemed very helpful and like a nice guy. I hope your experience will serve a better outcome this go around and understand your frustration! I would also consider going the Samsung route if you run into the same issue going through with the second return. Who knows how their process runs but unfortunately I would guess the waiting period could be much longer seeing as how the 7.7 isn't sold except by Verizon in the US as of now, as far as they would be concerned....
Anyway, I've been anxiously awaiting my exchange by FedEx. It should arrive sometime tomorrow and then I'll be giving my new model the inspection to see if I faired better this time. The tracking info hadn't updated at all since the package left Phoenix, AZ on Friday and I was beginning to get worried it was lost in transit until magically it arrived in Ellenwood, GA just this morning. I guess it arrived there via bike messenger to account for the long delay in updates for so many days...haha. It always seems to drag the longest when you are really looking forward to receiving something though. ;-) Have a good day man, I'll cross my fingers for you.
Kyle
Sent from my Galaxy Nexus using xda premium

*Update on my replacement wifi 7.7... I received the exchanged GT-P6810 yesterday afternoon and after a 2 hour initial charge was ready to dive right in. First thing I did after set up was download 3 solid backgrounds. One white, one red and lastly blue. Then I opened the backgrounds full screen in the gallery and found absolutely zero dead pixels or any obvious defects. The only thing I have noticed thus far is the circles and lines on a black screen at zero ambient light. Although I'm almost positive there aren't any units that wouldn't display those in the same lighting conditions. Seems to be a product of the manufacturing process. Anyway, I'm certainly satisfied so far and love my new unit. I want to give Negri another shout out for their awesome customer service and in particular Sergio for his excellent communication throughout the process. I was without my tab for 2 or 3 weeks but it's certainly worth the wait to get a new replacement with none of the major issues. I'll be active on the forums and see you guys and girls around.
Oh btw, set up go launcher HD last night from their beta page and this thing flies with that launcher and looks great!
Sent from my GT-P6810 using xda premium

UK Ebuyer returns

So, after a week of using my Nexus 7 the ghosting/image retention isn't getting any better and I've decided that I can't live with it.
My screen is also coming unglued on the left hand side like a lot of people's. I could probably live with this, but it's made me more determined to return it due to te ghosting. Has also made me think it makes sense to wait until it's been properly addressed by Asus/Google.
I'm therefore going to return it to Ebuyer and request a refund. Definitely want to buy another Nexus 7 eventually though as I love the device otherwise.
Has anyone already returned theirs to Ebuyer and, if so, how was the process? Did they argue with you?

00se7en said:
So, after a week of using my Nexus 7 the ghosting/image retention isn't getting any better and I've decided that I can't live with it.
My screen is also coming unglued on the left hand side like a lot of people's. I could probably live with this, but it's made me more determined to return it due to te ghosting. Has also made me think it makes sense to wait until it's been properly addressed by Asus/Google.
I'm therefore going to return it to Ebuyer and request a refund. Definitely want to buy another Nexus 7 eventually though as I love the device otherwise.
Has anyone already returned theirs to Ebuyer and, if so, how was the process? Did they argue with you?
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Click to collapse
Hi mate. Yeah I returned mine to ebuyer. I wrote about the same things in my rma. I haven't received my replacement yet but as of now they haven't argued and accepted it quite easily . Just waiting for some return details from them.
Sent from my GT-I9100 using xda premium

Ebuyer return
Trying to return mine at the moment (Light bleeding on left hand side) and it has been fun so far....
1 - Attempted to return as DOA, but the online form said this had expired even though I was well within the time frame
2 - Filled in the normal return form, and entered that I want a refund
3 - Got a response saying that I need to call a number to get approval to return
4 - Called the number, and spoke to someone who said. 'ok no problem, will get that arranged for you - will email the details to you'
5 - The email instructed me to call Asus and discuss the problem with them to get an approval number.
6 - I replied that my contract is with Ebuyer, not Asus, so am not required to call them - Now awaiting their response
I am a long term customer with Ebuyer, and have been very happy with them so far. This is my first return though, and am not liking how this is progressing. When I purchase something from an online store, I expect to be able to return via online methods, not needing to call someone. They are also out of order trying to get me to call Asus - that is not how the sale of goods act works
Will update when I get more info!

bazman70 said:
This is my first return though, and am not liking how this is progressing. When I purchase something from an online store, I expect to be able to return via online methods, not needing to call someone. They are also out of order trying to get me to call Asus - that is not how the sale of goods act works
Will update when I get more info!
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Click to collapse
I stopped using Ebuyer for exactly that reason some years ago, never a complaint with their prices or speed of delivery but when it comes to returns they will almost always try to shift the responsibility onto the manufacturer and give you the run around unless you put your foot down.

Just submitted my RMA for ghosting and screen separation. I put it down as "fault under warranty", description as "other" from the drop-down boxes and requested a full refund. I received an email saying to ring their local-rate support line. Was on hold for no longer than 5-10 minutes. As soon as I explained the ghosting issue to the rep he authorised it immediately and I now have an email link to arrange a free collection.
I am impressed with the service so far, though I guess the proof will be when the refund hits my bank account. I still have nightmares about the words "Our engineer's tested it and can't replicate the fault" from the dark days of my local IT box-shifter 12-15yrs ago...
Will wait for reports that new devices are fault free before re-ordering.

I buy loads from Ebuyer from work, have returned several things and had no problems.
Ok, they ask questions - who wouldn't? a lot of faults are not faults, they are user problems. So apart from that, which I consider appropriate, I've been perfectly happy with them for years.
Jeff

So, Ebuyer collected my Nexus 7 free of charge last Friday. I included a printout in the box with some good photos of both ghosting and screen lift so that it was obvious why I was returning it.
I received a message today stating "Following extensive tests by our Returns staff, this item was found to be faulty. Therefore a refund will be issued once the RMA has been closed."
Ebuyer certainly get the thumbs up from me this time :good:
I'll no doubt take a ribbing for this, but I've replaced the Nexus 7 with a Blackberry Playbook. Not for everyone I know, but I use a Blackberry Curve extensively at work and it bridges to the Playbook allowing me to access my calendar, inbox and browser on the larger screen. Will be even better on business trips as I have unlimited international roaming. As a result I've found it far more useful throughout the day than the Nexus 7, even though the screen resolution isn't as good, a few apps are missing, and it's a little heavier. £149 for 32gig is also a bargain.
For the avoidance of doubt though, unless you use a Blackberry as your primary phone the Nexus 7 is the better buy and if I ever buy a 10 inch tablet for use around the house 'll seriously consider a Jelly Bean device.

Bad Samsung Repair Experience

I purchased my Galaxy 2 7" Tab right before Memorial Day. It worked perfectly for the first 35 days. Then it would just die and the only way to revive it was to plug it in, wait 5 minutes, unplug it, then hold the power button for 60 seconds. It would come back to life but the first time the screen turned off it would not come on and the above procedure had to be performed again.
I emailed Amazon and was pretty much told "Talk to the Manufacturer" OK, fair enough. Despite the fact that my family spends thousands per year at Amazon, I understand. Samsung phone support asked me for a detailed description of the problem. I stated exactly what I had to do to get the device to work. They assured me it would be noted and sent me a return shipping label. About 2 weeks later I get an email that says my device was repaired. The issue was noted as "Dead (Intermittently)" and that was it. The repair...."S/W Upgrade (External Factor)". I thought, WTF, no way that was software.
The device was returned today with numerous scratches and what look like pry marks on the rear cover. The device was PERFECT when sent in. So I fire it up and the screen shuts off and the device is doing the EXACT same thing it did before I sent it in. I called Samsung back and kept getting put on hold and was eventually told I had to send it back yet again. I asked why as obviously they did nothing to fix it the first time. They said that if it comes back again with the same issue I *might* be able to get a new device. I also asked why my device was cosmetically damaged and as you can expect, the CSR gave me some BS about how careful they are. Really? They pried my back off, scratched it, nicked it, and that is what they call being careful? To top it all off, it was shoved into a box with absolutely no packing material and was banging around in the box. Even if they do actually repair it, what are the odds it makes it back again without being damaged further?
All in all I'm very frustrated with Samsung support. I understand electronic devices fail, but they should actually be able to fix the device on the first return. Especially when the problem is so obvious. It's like they don't even care. I will certainly think twice before buying another Samsung product.

I certainly can sympathize but you know they all pretty much are the same. I've had similar experiences with HP, Dell, Toshiba, and Sony over the years and that's just with electronics. My latest was with a IKEA desk I purchased which showed up damaged sent back just so they could send me another damaged one. We can only blame ourselves and parents who passed on buying products and services from reputable companies to buy from the low price companies. Its become so standard practice that they all pretty much operate this way now. Costs too much too care and we the customer don't buy from companies who care. Plus its all about the shareholders.
With that being said. Thank you for sharing your story. It just may make a difference when I purchase my next device. Damn, who am I kidding. It will make a difference. I don't want to deal with companies like that.

You're right. I usually buy my electronics from Best Buy. I have always had great customer service, especially when I get Best Buy Corporate involved. I purchased 2 Asus Prime tablets at Christmas last year. One for me and one for my son. The GPS never worked but we kept waiting for the magic firmware fix that never came. WiFi was also weak. I sent an email to Best Buy Corporate and within hours I had someone call me, called my local store, and allowed me to exchange both for the TF700's. Some 8+ months after purchase. I buy a lot of stuff at Amazon but not typically electronics. I made the mistake of purchasing this at Amazon as I had a gift card I wanted to use. They have great prices but come day 31, forget about returning it for an exchange let alone 8 months later. I did send an email to Samsung NA headquarters so maybe they will make sure it is fixed or replaced the second time around. One can always hope...

Mike02z said:
You're right. I usually buy my electronics from Best Buy. I have always had great customer service, especially when I get Best Buy Corporate involved. I purchased 2 Asus Prime tablets at Christmas last year. One for me and one for my son. The GPS never worked but we kept waiting for the magic firmware fix that never came. WiFi was also weak. I sent an email to Best Buy Corporate and within hours I had someone call me, called my local store, and allowed me to exchange both for the TF700's. Some 8+ months after purchase. I buy a lot of stuff at Amazon but not typically electronics. I made the mistake of purchasing this at Amazon as I had a gift card I wanted to use. They have great prices but come day 31, forget about returning it for an exchange let alone 8 months later. I did send an email to Samsung NA headquarters so maybe they will make sure it is fixed or replaced the second time around. One can always hope...
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Click to collapse
I should email best buy and raise hell about my tab. Maybe I could get a new one or allowed to upgrade to a 10.
Thanks for sharing. I love my three Samsung devices and I'm upset for you. They should treat us, the customer a lot better. I've spent a lot of money on my toys. We all have. Assholes.
I refuse to buy something like this online. I use the power of the receipt to its full potential.

OK, so as is my usual practice when I am unhappy with service a company is providing, I did some research and found the email address of the CEO/President of Samsung NA and sent a nice email. I did that last night and got a call from the office of the President of Samsung NA this morning. The nice woman reviewed my case and within 3 minutes said "We will replace your unit with a brand new unit". She asked if I had already sent my old unit back for repair. I told her it went out this morning. She said the day it is received I will get a new, unopened P3113 shipped via overnight to my home. She apologized multiple times. She then sent me an email with all her contact information and told me to contact her if I have any further issues or questions. As I have discovered, it's all about getting to the right level of support.
While I am still unhappy that Samsung was unable to fix my device the first time, and did cosmetic damage, I'm extremely happy with the way this was handled in the end. Samsung will keep my business in the future.:good:

That's awesome! I'm happy for ya bud. It also makes me feel good that they stood behind their product and took care of the most important person. The customer. Kudos for you as well for taking the time to do this right. Sometimes I forget we the customer have to make the effort to handle these kinds of issues correctly.

Mike02z said:
OK, so as is my usual practice when I am unhappy with service a company is providing, I did some research and found the email address of the CEO/President of Samsung NA and sent a nice email. I did that last night and got a call from the office of the President of Samsung NA this morning. The nice woman reviewed my case and within 3 minutes said "We will replace your unit with a brand new unit". She asked if I had already sent my old unit back for repair. I told her it went out this morning. She said the day it is received I will get a new, unopened P3113 shipped via overnight to my home. She apologized multiple times. She then sent me an email with all her contact information and told me to contact her if I have any further issues or questions. As I have discovered, it's all about getting to the right level of support.
While I am still unhappy that Samsung was unable to fix my device the first time, and did cosmetic damage, I'm extremely happy with the way this was handled in the end. Samsung will keep my business in the future.:good:
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Click to collapse
Gotta note also that first device was just plain bad luck.
Sent either from my p113 (gtab 2 7.0) or i997 (Infuse)

Ryanscool said:
Gotta note also that first device was just plain bad luck.
Sent either from my p113 (gtab 2 7.0) or i997 (Infuse)
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Click to collapse
Yup, I realize this happens. I suspect if I had not gone this route the device would have come back still broken and they would have probably made good anyway. I just saved a step or 2. I've been fairly lucky overall with electronic devices.

I just wanted to follow up on this. I did receive a new unopened Galaxy Tab 2 via UPS on Monday 8/27. The outer box was destroyed and the inner box was damaged but the device was perfect. I have been using it heavily all week and it has been performing well. While not the best service experience, at least Samsung made it right with a single email to the right place.
My advice to anyone experiencing poor customer service, with any large purchase, is to do a little searching and find the corporate directory and with any luck you can find the CEO/President's email address. These addresses are typically monitored by high level CSR's that can do things other CSR's cannot do. I have used this trick multiple times with multiple vendors and it has always gotten me great service. A well written email can do wonders. Good luck!

Glad it worked out well in the end Mike and thanks for the "tips" hopefully i will never need to use them.
:good:

Kudos to you Mike ! If we all do like you did standard of Customer Care will get raised to great heights.
Would you like to share your email so it might serve as a template/sample for others ?
Thanks !

Sure, in fact I will share both the email I sent to Samsung and the email sent to Best Buy about the Prime TF201.
Samsung:
Sent to Samsung NA CEO and President. IT was someone from the president's staff who called me the day after this was sent.
Hello Yangkyu-san,
My name is Michael SXXXXXXX and I have been a long time Samsung Customer. I have 4 Samsung HD TV’s, a Samsung Galaxy Nexus and a Samsung Galaxy 2 7” tablet along with multiple other Samsung products. I’m writing to you as I’m very frustrated with the service I have received on my defective Galaxy 2 7” tablet. The device was purchased at the end of May from Amazon. Right after my return period expired, I started having problems with the device. It would just die and the only way to restart it was to plug the cable in, unplug it and hold the power button for 60 seconds. I called Samsung and they took all my information and said I needed to send the unit in for repair. I clearly explained the symptoms in detail and the CSR said he made all those notes in my repair order.
After 10 days, I received an email stating that my unit was repaired. The Issue summary was simply “DEAD Intermittently” and the fix was “S/W Upgrade (External Factor)” The Service ticket number is 4115XXXXX. The unit was returned today and within 5 minutes was exhibiting the exact same behavior. I again called Samsung service and was told I needed to return my unit yet again. The new ticket number is 411XXXXX.
I am very frustrated that despite sending this unit in for repair once, I need to send it in yet again and be without my device for another 2 weeks. I understand electronics break but what I don’t understand is why I need to return it again after sending in for repair once. I asked if I could just get a new device since it appears to me that the repair center is unable to repair it. I was told that if it comes back again unrepaired, I *may* qualify for a new unit.
I use this device for work and cannot afford to continue to be without it. Now I must wait another 2 weeks before my unit comes back hoping it is repaired properly this time and if still broken then I may be able to get a replacement? Adding additional time to my wait for a fully functional device. I honestly expected much better from Samsung support. It should also be noted that my device was in perfect cosmetic condition when sent in. When returned there are scratches on the back and what looks like pry marks on the back cover. I did not expect to have my device damaged cosmetically along with it not being repaired properly.
Please let me know if there is anything Samsung can do for me. I am returning the Tablet tomorrow, again leaving me without a major work tool for yet another 2 weeks and hoping it is actually repaired and not damaged further. Thank you for your attention in this matter.
A lifelong Samsung customer,
-Michael SXXXXX
[email protected]
[email protected]
215-xxx-xxxx
I received a call the next day and a follow-up email is below:
Mr. SXXXX,
As per our phone conversation, my contact information is below.
Thanks,
Heather XXXXX
NAHQ CSD VOC
Samsung Electronics America, Inc.
85 Challenger Road, 7th Fl
Ridgefield Park, NJ 07660
[email protected]
O: 201-373-XXXX | M: 973-590-XXXX | F: 201-329-XXXX
Office of the President: 1-888-480-XXXX
Below is the email I sent to the CEO of Best Buy regarding my defective Prime tablets:
Dear Mr. Mikan,
I’m sorry to bother you but I feel I have to report issues I’m having with products purchased at Best Buy back in December of 2011.
I purchased 2 Asus Prime tablets for Christmas. One for my son and one for myself. We have had nothing but issues with these tablets. The GPS does not work on either tablet at all. Even after getting the free GPS dongle we cannot get GPS to function. We also have horrible WiFi. I spent hundreds of dollars to upgrade my wireless thinking that would help the WiFi issues. That did not help.
Recently, I started reading where many people are having the exact same issue that I am having. I understand these are design defects in the Asus Prime TF201 and cannot be fixed. Many have returned their ASUS prime tablets in exchange for the newer TF700 table at Best Buy. Even those having their Prime’s longer than I have had success. I tried to do this but was basically laughed at and told “No way”.
I have been a loyal Best Buy customer for years and spend several thousand dollars per year at Best Buy stores and at Best Buy online. I’m just asking to be allowed to return by 2 defective TF201 tablets and get full crdit towards 2 new TF700 tablets. My understanding is the design flaws of the TF201 were fixed in the TF700. Below are my 2 order numbers. Anything you can do to assist a long time customer would be greatly appreciated.
BBY01-4355XXXXXXXX
BBY01-4322XXXXXXXX
Regards,
Michael SXXXXX
215-XXX-XXXX
[email protected]
On this request, I received a call about an hour after I sent it and the woman I spoke to asked which store I wanted to return my items to. Since it was after hours, she promised to call my local store and "see what she could do". The next day at 11:00 AM she returned my call, gave me the managers names and told me to take my 2 Prime's and dock in for full credit towards 2 new TF700's and the TF700 dock. I was in and out of the store in 10 minutes.

You have set a good example.
May be you could also guide us on how to find these "Premier" e-mail ids as i was once trying to reach Head of LG but could not find any Contact info
Thanks again

Bon-Joon Koo is the CEO of LG. From what I can tell, the email address format lg uses is last name first initial at lge.com so I'd try [email protected]. I found this by searching for less than 5 minutes. More diligent searching may find the exact email address. If you get a rejection keep trying different combinations.

silentvisitor said:
You have set a good example.
May be you could also guide us on how to find these "Premier" e-mail ids as i was once trying to reach Head of LG but could not find any Contact info
Thanks again
Click to expand...
Click to collapse
LG was good regarding my 6 year old tv.
Basically, the power board went out, and I was unable to purchase the repair parts.
They gave me a prorated refund of 300 bucks ( would have been more I'd I had receipt) almost enough to buy a new tv.
Sent from my HTC Sensation 4G with Beats Audio using Tapatalk 2

Mobicity stole my Nexus 6 [battery inflated]

I just want to share my sad story with you. I've been on xda for 7-8 years but I didn't want to use my other account. Hope you understand.
Mobicity, The Silence of the Lambs
original article by Mislav Bušić, via mob.hr
Last year, soon after the launch of Nexus 6, I ordered this device from a highly reliable British webshop called mobicity.co.uk.
At the time, they were taking preorders, and due to certain discounts, I managed to buy it at a considerably lower price than in any other store.
I had to wait for almost four months to receive the device I had ordered. To put it mildly,
I was impatient and angry – both at Motorola and at mobicity – mostly because of the lack of information I was getting from them.
However, I had no other choice but to wait patiently.
Finally, I got hold of Nexus and I immediately started a detailed inspection of the device. I ran an out-of-the-ordinary unboxing,
compared it to its main rivals, Note 4 and iPhone 6 Plus, and I wrote my review. My dear editor was so pleased with everything that he,
at the very least, wished for his own copy of the device.
In the meantime, we tested various other devices, and I used the Nexus 6 along with my Note 4. At the end of May,
there was a period of three weeks during which I completely stopped using Nexus. Due to circumstances at the time,
I was travelling a lot, so I placed the Nexus back into its original packaging, because Note 4, with its far better camera and battery life,
was simply a better choice when going on a trip.
Since I wasn’t using the Nexus, I decided to pass it along to my editor. Who doesn’t love “the smell of a new smartphone in the morning”?
Since I do backup of all my smartphones almost on a daily basis, I took the box and went straight to the post office.
At the counter, in the post office, I decided to double-check if everything was in place. What followed was utter shock and disbelief.
The battery of Nexus 6 was inflated like a pack of the cheapest crisps. The cover/lid came off and there was no point in sending the device at all.
In the pre-cardiac condition, I called Krešo, my editor, to explain the whole situation. I don’t know who was in a greater state of shock, him or me.
He, because he wasn’t getting his new toy, or I, because I had it and was now left without it.
Since unfortunately, Motorola doesn’t have a representative in Croatia at all, and mobicity offers no European guarantee,
I had no other choice, but to contact more-or-less all domestic service centres in the hope of finding someone who could repair my Nexus.
I decided to log on to mobicity’s webpage to contact their customer service, and I was again confronted with another unpleasant surprise.
My account, which I had used to buy dozens of other devices, had been deleted because it had been a couple of months since my last log-in and/or purchase.
At this point I was furious. I managed to get their customer service email address and I finally managed to explain my problem to them.
What followed was a dozen of emails during the next fortnight in which I tried to explain that the device was kept in a box, in a room, at room temperature,
away from the sunlight, turned off, with no contact to moisture or cosmic dust. In a nutshell, the conditions were more than perfect.
Finally we reached the conclusion that it wasn’t my fault that the battery got inflated.
During the following fortnight we exchanged yet another dozen of emails in which mobicity very politely explained that it would be best if I could find a service centre in Zagreb that would fix my device.
The biggest problem was the non-existence of a telephone contact with the personnel at mobicity so that I could explain the situation more efficiently and quickly.
Unfortunately, their support service is as prompt and effective as the Croatian judiciary system, so you have to wait for a reply sometimes even for a week.
Weeks went by and mobicity kept on insisting on issuing a €50 voucher which would, according to them,
make up for the mental pain and the cost of battery replacement as well as possible broken motherboard or whatever.
No matter how much I insisted on sending my Nexus directly to them to have it serviced, they persistently refused to accept it.
The main excuse was the somewhat strange ban on sending inflated batteries by plane across the European Union.
This sounds logical – the battery might explode and take down the entire plane.
After a few more emails, I came to understand that this ban applies to all types of postal services, not just air mail.
After I had realised that we cannot come to an understanding, I directed mobicity’s customer service to mob.hr, the web portal I work for.
mob.hr actually attracts 200,000 unique visits a month and we cover an area of around 20 million people and, in fact,
we are the highest rated daily blog on mobile telecommunications in ExYu.
Mobicity took this as a threat and almost refused any further cooperation.
Then I politely explained that a threat would mean writing an article in English about their customer treatment and sharing this article on all leading world web portals,
including those in the USA as well as those in the UK, featuring a whole lot of pictures, attached emails and a video in English ready to be uploaded on our YouTube.
Eventually we reached an understanding. They apologized and decided to accept my Nexus 6 and service it if I agree to remove the battery before sending the phone.
That is exactly what happened. I managed to remove the battery (which meant taking the whole device apart), and I sent the device to Great Britain.
I was patiently checking the tracking number and I saw that the package had been delivered on July, 23.
I thought that maybe they would contact me upon receiving the package, and since this didn’t happen, I decided to contact them.
It turns out that if I hadn’t contacted them, my Nexus would remain there for weeks without them knowing about the whole situation.
Didn’t worry about this too much as they assured me that the device would be serviced in a few weeks’ time, so I decided to wait patiently.
Days went by and the only contact I had with the service centre was the “well-organized” customer service. I kept reminding them and sending them emails once or twice a week.
Weeks went by, and so did the first month since they received my device, and mobiycity’s customer service still had absolutely no information about the status of my device – what’s its status,
are they still waiting for parts, did they notice some other misfunctions apart from the missing battery… as if they hadn’t received the device at all.
I kept sending them emails on a weekly basis until they finally responded. Six weeks after they had received my phone,
they replied that the device was being inspected by their technicians – which actually means that they were staring at it wondering where the battery was.
I was furious, but I managed to calm myself down and I contacted the European Consumer Centre (ECC). They informed me that, since the English are involved,
I can do nothing but wait. They were kind enough to offer help and they contacted some of their colleagues in London who might call mobicity and ask them to speed thing up.
In case mobicity turned them down, the story would end here since, legally, there is no time constraint regarding the servicing of the device!
After two weeks I was informed that the battery had been replaced and that the device was being further tested.
In translation, the servicer’s son got hold of it for free for another couple of weeks or even months to play games, and,
in case the battery doesn’t get inflated again after the kid tries all possible games on Android, I will be given my device back.
After 4 (!) months, I received absolutely no news about my Nexus. Dozens of emails, complaints and status requests went by practically unnoticed.
Mobicity sent me generic emails such as “soon”, “we still don’t know”, “we’re waiting for our repair centre to reply” and so on.
At this moment I wasn’t sure if I was ever going to get my device back or if it had been given to someone else as a wonderful Christmas present.
If someone did something like this in Croatia, we would be accused of being backward, uncivilised and incompetent. Since all of this took place in the UK,
the cradle of civilisation, it is perfectly clear that there are plenty of incompetent, uneducated and lazy people outside Croatia. Maybe if I hadn’t been cheap,
and if I had offered that PR person at the other side of the email some £10 bribe, maybe he would have checked where my Nexus was and would have told his colleagues to fix my phone.
At least, that’s how it works in Croatia, where you need bribe even to get your driving licence.
About 3 weeks ago, I threatened mobicity with negative feedback article, and gave them deadline till friday to repair my Nexus. Within 24 hours,
they said my device is repaired and waiting to be shipped. Guess what? They still haven’t manage to ship it!
So, to sum up, having a warranty is a wonderful thing without which you shouldn’t buy a device because you could easily have an accident as I did, no matter how careful you are.
Be careful where you buy your device and what kind of warranty it comes with. Well-known webshops are sometimes considerably cheaper than the local retail,
but they come with certain risks involved which you have to be prepared for. Your device will most likely be taken to be serviced,
but be prepared wait for it for a couple of months or even to lose it altogether. All things considered, we do not recommend buying from the mobicity.

This is the risk you run with all sites like this.
Also Admitting to having more then one account is an easy way to have both accounts banned.
Thread closed.