Related
Well the USB port on my Nexus is dead. Have wiped, reflashed, taken sim and memory out, tried charging from wall, from car, and from computer and nothing. It doesn't mount on the mac.
So I was pretty resigned to losing it. But I need a phone, so took it to Vodafone store, who have sent it off for repair.
Thing is I forgot to flash the stock ROM back onto it, so they are getting a rooted MIUI ROM, with unlocked Bootloader.
I suspect I am going to get a call in the next few days saying they can't do anything with it.
Hohum
Lumsdoni said:
Well the USB port on my Nexus is dead. Have wiped, reflashed, taken sim and memory out, tried charging from wall, from car, and from computer and nothing. It doesn't mount on the mac.
So I was pretty resigned to losing it. But I need a phone, so took it to Vodafone store, who have sent it off for repair.
Thing is I forgot to flash the stock ROM back onto it, so they are getting a rooted MIUI ROM, with unlocked Bootloader.
I suspect I am going to get a call in the next few days saying they can't do anything with it.
Hohum
Click to expand...
Click to collapse
Not necessarily. If the engineer investigates the internals of the device and can see the MicroUSB port is dead then it really shouldn't matter what ROM you're running. However having it repaired by Vodafone is a completely different matter than HTC, just wait and see!
As a Vodafone customer with an unlocked Bootloader myself, i'm interested in seeing how this turns out!
also intrested as a vodafone customer to see if they fix for you . good luck
I wouldn't worry to much, mines been sent to htc twice with no issues. First time I received it back with a locked boot loader and the 2nd time they replaced the hardware leaving the custom rom. Doubt vodafone would even notice
Sent from my Nexus One using XDA App
skytcam said:
also intrested as a vodafone customer to see if they fix for you . good luck
Click to expand...
Click to collapse
Can't you send it directly to HTC? I'm also in the uk, but bought my phone directly from Google. I think I have a 2 year warranty.
Sent from my Nexus One using XDA App
Well we'll soon see, just got a text to say it's been received.
VOdafone just rang, to say that they've diagnosed that the USB port is not working (which is awfully clever, asI had told them that).
They then said they are now sending it on to HTC! So not sure what the point of sending it to them was.
Still, no-one mentioned it was rooted or bootloader unlocked.
+1 for interest.
I am too a UK Vodafone customer.
Lumsdoni said:
VOdafone just rang, to say that they've diagnosed that the USB port is not working (which is awfully clever, asI had told them that).
They then said they are now sending it on to HTC! So not sure what the point of sending it to them was.
Still, no-one mentioned it was rooted or bootloader unlocked.
Click to expand...
Click to collapse
Lol, i wonder how long it took them to work it out, especially after being told what the problem was.
So it seems that Vodafone either don't care about the mods or just don't check in the first place. Either way they are sending returned devices off to HTC for repair and many people say that HTC have honoured warranties regardless of custom ROMs etc. Sounds like you'll get a good result.
EDIT: There is one reason that i can see for sending to Vodafone rather than direct to HTC and that is the postage cost. Vodafone will send a prepaid Special Delivery pouch, or in some cases a courier if it's a device swap. Unless i'm wrong you would have to stump up the postage cost yourself if you are sending to HTC.
I cracked my Nexus one screen some time ago (I'm on T-Mobile sim only contract), all I did was send it to HTC directly and they fixed it with no problems...I guess next time just send it to HTC directly..
and postage is paid for by HTC, they send you a prepaid UPS label which you print and stick on. Instructions I got in my e-mail
Instructions:
1. If you are sending your phone remember to remove any SIM cards and storage cards that you are using with it. Remove the battery, the battery cover, and any other accessories. You will be keeping these items.
2. Please also backup any important information you want to keep before shipping your phone. We are not responsible for the preservation of data or for returning storage cards. Any personal data on the phone or microSD card will be lost.
3. To prevent any possible shipping damage securely cushion and package the items in the box so they are not loose. We suggest using nondescript packaging if available.
4. If you have chosen to receive a prepaid mailing label, it will be sent by FedEx to your email address within 24 hours. The prepaid mailing label will expire 8 calendar days after receipt. Please print and affix it to the outside of the box. If you have made an arrangement for pickup with us, please have the items fully packaged and ready for the courier to pick up at the scheduled time.
5. We have placed a credit card on file for authorization purposes only. If out-of-warranty repairs are required, you will receive an email asking you to accept or deny the suggested repair actions. If you do not respond within 5 business days, the triage fee of $28.00 and shipping costs will be assessed and the phone will be sent back without any repairs performed.
6. All items should be shipped to the following location: Communications House Presley Way Crownhill, Milton Keynes, MK8 0ES, United Kingdom
Click to expand...
Click to collapse
saffad said:
I cracked my Nexus one screen some time ago (I'm on T-Mobile sim only contract), all I did was send it to HTC directly and they fixed it with no problems...I guess next time just send it to HTC directly..
and postage is paid for by HTC, they send you a prepaid UPS label which you print and stick on. Instructions I got in my e-mail
Click to expand...
Click to collapse
Do you mind saying how much they charged? Just in case something happens down the line
Hollow.Droid said:
Do you mind saying how much they charged? Just in case something happens down the line
Click to expand...
Click to collapse
Yeah, so they had to replace the digitizer and wasn't covered under warranty (well because i dropped it lol) cost me a crazy £105 ! oh well, the service and delivery was efficient got it all done within 5 days.
I am informed that it will be back at the shop tomorrow so I will soon find out what happened. i can at least assume seeing as they haven't said otherwise, it's been fixed, and free of charge as they wouldn't repair it before informing me of the cost.
I suspect it will come back with a front facing camera Gingerbread, or even Ice-Cream, and some sort of light sabre capabilities.......
Lumsdoni said:
I am informed that it will be back at the shop tomorrow so I will soon find out what happened. i can at least assume seeing as they haven't said otherwise, it's been fixed, and free of charge as they wouldn't repair it before informing me of the cost.
I suspect it will come back with a front facing camera Gingerbread, or even Ice-Cream, and some sort of light sabre capabilities.......
Click to expand...
Click to collapse
Good luck...
Result!
I imagine it will come back in a solid gold, diamond encrusted shell with sapphire crystal glass screen and the ability to cook a nice breakfast for you.
Failing that it will be nice if it just works again and you can't beat free for a price
I'm itching for an update on this thread =] i really am quite interested in rooting/unlocking my Nexus One but from past experience phone warranties have saved me a lot of money!!
levithesheep said:
I'm itching for an update on this thread =] i really am quite interested in rooting/unlocking my Nexus One but from past experience phone warranties have saved me a lot of money!!
Click to expand...
Click to collapse
You can root without unlocking it, that's what I did. Should I have any problems I'll just stick a stock ROM and recovery on there and it'll be as stock as the day I got it
Well I got it back, flashed with 2.2.1 and it's now S-on (is that a locked bootloader?)
Radio is 32.50.00.32U5.12.00.08
Kernel 2.6.32.9-ge8111ea [email protected] #1
Build FRG83
Now I've got to go and relearn how to unlock/root it!
They're meant to be S-ON, unlocking the bootloader doesn't change that.
My replacement streak arrived today but its a bit strange
I was under the imprecation that Dell were going to pick up my streak to repair it not send me a brand new one(not that im complaining).
And my old streak was not picked up(qdl tool would prop have fixed it) am I supposed to send it to them or do they pick it up.
I only ask as If i have got to send it to them then I will, but if they were supposed to pick it up I will wait to see if I get any phone calls from them. Obviously I don't want to ring them to ask them unless I really have to.
Any one who can shed some light on this turn of good luck would be much appreciated.
One word ... KARMA .. that always works with me.
Don't get me wrong I am over the moon, I just got a unexpected new phone, but Im still unsure as what to do with the old one lol
I had to call Dell to email me a shipping label to put on my old streak.
oddbubble said:
My replacement streak arrived today but its a bit strange
I was under the imprecation that Dell were going to pick up my streak to repair it not send me a brand new one(not that im complaining).
And my old streak was not picked up(qdl tool would prop have fixed it) am I supposed to send it to them or do they pick it up.
I only ask as If i have got to send it to them then I will, but if they were supposed to pick it up I will wait to see if I get any phone calls from them. Obviously I don't want to ring them to ask them unless I really have to.
Any one who can shed some light on this turn of good luck would be much appreciated.
Click to expand...
Click to collapse
Dude, What the hell. Why are you here?
Return home from an oversea business trip, on arrived home and I discovered that I've taken someone else luggage which looks identical to mine. The content was full of real diamonds, should I phone and inform the airport and return it or keep it and wait to see if anyone contact me in the near future. What do you think?
ANOTHER THOUGHT .. You could box it up and wait for Dell to call you about the return. That way it shows Karma that you are prepared to return it but if they don't call you .... (shrug)
Replacement streak
You are lucky. I have been waiting over three weeks and was told won't be any until end of September 2011 and it will be a refurbish. I am p****sed off with the situation. If you received it by mail, the return label is in the box. I was told that when I receive replacement to ship back to them using the prepaid return label. Enjoy your new Streak.
Donate it to a Dev!
shEEEsh said:
ANOTHER THOUGHT .. You could box it up and wait for Dell to call you about the return. That way it shows Karma that you are prepared to return it but if they don't call you .... (shrug)
Click to expand...
Click to collapse
Thats what Im thinking, and if I don't here nothing in say a month I will qdl tool the sucker and sell it for £100
This is what I do,I get the replacement,I use it for a few days and after that I send the old one.They should've told you to do so, they also should've left a sheet with all the directions you need to follow.
They can charge you if you do not return it.
@shineydesert
Thanks for the info, I really wasn't sure were I stand every other phone that I have had replaced had been picked up when the old phone was deliverd
oddbubble said:
@shineydesert
Thanks for the info, I really wasn't sure were I stand every other phone that I have had replaced had been picked up when the old phone was deliverd
Click to expand...
Click to collapse
They will try to charge you.
Why did you ask for an exchange? is the same problem with the internal sd card?
Put the old one back in the box the new one came in. Wait a few days and you'll get a shipping label in the mail. Stick the label on the box and call fed ex to schedule a pick up. I've already got three replaced. Went this way every time
I was sent a replacement phone that was refurbished. I put the old one in the box that the refurbished one came in. Dell also included the return label. I'd say send it back and avoid any hassles.
If you look at your order status online, you will see they already charged you $1164.99 when they sent you the replacement base unit. ( how they figure this amount out is beyond me, when new streak sold for $300usd)
So if you don't return the old one you have with the shipping label they provided, they will first call to remind you, and send this to collection agency if they don't eventually get it back. At least they have your name, phone # and address
Sent from my Dell Streak using Tapatalk
I was in the same situation before and ôte was UPS who collected it ... So put an old Nokia in the box lightly tape the box so if dell complained I could say that someone at UPS stole it ... Then you can sell it for the 100 bucks you want.. that's what I did..
Sent from my HTC Sensation Z710e using XDA App
antiword said:
I was in the same situation before and ôte was UPS who collected it ... So put an old Nokia in the box lightly tape the box so if dell complained I could say that someone at UPS stole it ... Then you can sell it for the 100 bucks you want.. that's what I did..
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
Nice advice! Not only you are telling him to commit fraud, you are telling him to commit fraud in a very stupid way. I don't know where you live, but in the states this could involve the FBI, and you don't want them knocking on your door.
netomx said:
They will try to charge you.
Why did you ask for an exchange? is the same problem with the internal sd card?
Click to expand...
Click to collapse
I didn't ask for a exchange, I thought mine was going to be repaired I didn't know that I was getting a new phone till it arrived.
The problem with the phone was files were either not copying to my sd card(tried 3 different cards) or when i downloaded things to my sd card or copied apps over they disappeared I think the sd card wasn't mounting properly.
I kept my streak with broken screen.. Lol. All I have dell was email, address, home number. No payment info.
I won that one
cameronmfjay said:
I kept my streak with broken screen.. Lol. All I have dell was email, address, home number. No payment info.
I won that one
Click to expand...
Click to collapse
Hope you don't get a credit hit with this 'winning'
Sent from my Dell Streak using Tapatalk
OK. SO, This was my first dealing with handtec or any of the overseas online companies.
It was on the 5th of November that I bought a Galaxy Note from them. Before I actually made the purchase, I used the "live support" to ask them regarding the availability of the product and quality support they can offer me after the purchase. The chat was very professional and I even got a discount with the phone. I ended up getting the sim free version for the price of the network logo version.
Few weeks after I received my phone, I finally have the time to have a good look of my phone, I found 3 dead pixels on the screen. Man! was I devastated! (for those of you remember my thread about it). I used the live support again and they suggested me to return it back to them asap and ensured me that everything will be taken care of and not to worry. I remember the operator said to me "Don't worry, handtec will take care of you"
After about 4 days of sending back the phone (which is today ).....my tracking status showed the item was delivered. So I immediately use the live support again to ask them about whether or not they have got the phone. They said they have, so I asked them when they will be sending the replacement back to me. They said they will try to send the replacement today.
I told them that I hope the replacement phone that I will be getting will be without dead pixels. I don't want to have to pay the expensive return postage again. They said they can help me to gain a peace of mind by letting them open my box to check to make sure. So I agreed (it took me a while to make that decision as I have always like the feeling of opening a brand new package )
I then logged off the live support, but as soon I logged off...I was like...oh crap!
I forgot to tell them to wear a glove and also make sure that none of the protectors were taken off while they check my screen. So I logged back on in about a minute after I logged off and asked them not to take off any protectors. Guess what they said to my surprise?! (apparently, it was the same operator)...and he said the check has already been done, nothing is wrong with the phone, and it is going to the warehouse as we speak, ready to be sent out today, and I will be getting it early next week.....
WOW....they must be SUPERMEN or something close....so professional and efficient.....
At this point....I would never hesitate to buy from them again in the future because they are very professional, responsible and efficient...
I will let you guys know when I actually receive the replacement back from them......and hopefully by then, I can also say...yay...my screen is PERFECT too
Anyways...thanks for hearing me out....hope I get my lovely GNote back soon!!
My experience has been near the same with them, sans the dead pixels. I placed my order with them at 1:30 EST (Im in the US) on the 28th of November. Email conformations were quick and informative. On the 29th I received an email stating that because of my first time order with them, and that I was overseas, I needed to answer some additional security questions (Credit Card Bank Authorization number, etc.) I responded quickly to this, and they continued the vetting process. I ended up calling them to be sure they had everything. They were very polite and helpful on the phone. Rather than continue to delay the shipment, they asked that they be able to send the shipment to my work address so that they didnt have to wait for the security team to validate my home address with my CC. Because of the time difference between the US and UK, they werent able to ship it on Tuesday. I checked my tracking number on Wednesday and found that they sprung for overnight AM shipping! So Thursday morning my package comes in (my only complaint here is that they didnt ship it in a box, it in a loose bubble envelope). All has been working great since! No dead pixels, and this phone is simply amazing!
Hats off to Handtec for doing it right!
Bought both SGS II and the Note from handtec. I'm probably going to continue the trend with Galaxy S III. Despite what some people say about handtec not selling "UK" version of the note, it's not like it matters much here in the US
Both times, my phones arrived in less than 24 hours from UK!!!
Glad to hear there are good experiences with them, I will have to try them out on my next phone Galaxy S3? xD
plasket said:
My experience has been near the same with them, sans the dead pixels. I placed my order with them at 1:30 EST (Im in the US) on the 28th of November. Email conformations were quick and informative. On the 29th I received an email stating that because of my first time order with them, and that I was overseas, I needed to answer some additional security questions (Credit Card Bank Authorization number, etc.) I responded quickly to this, and they continued the vetting process. I ended up calling them to be sure they had everything. They were very polite and helpful on the phone. Rather than continue to delay the shipment, they asked that they be able to send the shipment to my work address so that they didnt have to wait for the security team to validate my home address with my CC. Because of the time difference between the US and UK, they werent able to ship it on Tuesday. I checked my tracking number on Wednesday and found that they sprung for overnight AM shipping! So Thursday morning my package comes in (my only complaint here is that they didnt ship it in a box, it in a loose bubble envelope). All has been working great since! No dead pixels, and this phone is simply amazing!
Hats off to Handtec for doing it right!
Click to expand...
Click to collapse
How did you reach them on the phone? I tried to call them many times, but all end up being referred to go to the website.
How can the package get there overnight? wow
what version of the note are they selling?? and where is it made (although i'm not quite sure what problems are inherent with which manufacturing site)
DMax99 said:
.....So I logged back on in about a minute after I logged off and asked them not to take off any protectors. Guess what they said to my surprise?! (apparently, it was the same operator)...and he said the check has already been done, nothing is wrong with the phone, and it is going to the warehouse as we speak, ready to be sent out today....
Click to expand...
Click to collapse
I agree that Handtec is a good/reliable company and also no offense to you but seriously..? In a minute? Come on... Since you said they asked for permission for opening it I assume it was opened/checked after you close the chat.
Lets see:
Closing chat with you and email or phone the Service Dept to check the phone? Time: 1-3min
Service Dept: Find your phone or any phone that will be sent, open box, open back cover and put presumably a used battery in it and start it up? Time: 5-10m if they haven't anything else to do.
Doing some quick tests directly on the phone or connected to the PC? I will give it another 3-8min because some pre-requirements might be needed.
Tests done and ready to ship, shutting phone down, removing back cover, out the battery, backcover on, phone in box closed, report made for the phone(not always), everything ready to sent and finally in it's way to the "warehouse"? Add another 10-20min
We are looking at about 20-40minutes if everything goes smoothtly. No offense OP but some common sense doesn't hurt here. Many people might jump to wrong conclusions reading that.
DMax99 said:
WOW....they must be SUPERMEN or something close....so professional and efficient.....
Click to expand...
Click to collapse
You are just being sarcastic aren't you...? Please tell me you are!
Also please, this post in not directed to you OP. But at Handtec.
koniakki said:
I agree that Handtec is a good/reliable company and also no offense to you but seriously..? In a minute? Come on... Since you said they asked for permission for opening it I assume it was opened/checked after you close the chat.
Lets see:
Closing chat with you and email or phone the Service Dept to check the phone? Time: 1-3min
Service Dept: Find your phone or any phone that will be sent, open box, open back cover and put presumably a used battery in it and start it up? Time: 5-10m if they haven't anything else to do.
Doing some quick tests directly on the phone or connected to the PC? I will give it another 3-8min because some pre-requirements might be needed.
Tests done and ready to ship, shutting phone down, removing back cover, out the battery, backcover on, phone in box closed, report made for the phone(not always), everything ready to sent and finally in it's way to the "warehouse"? Add another 10-20min
We are looking at about 20-40minutes if everything goes smoothtly. No offense OP but some common sense doesn't hurt here. Many people might jump to wrong conclusions reading that.
You are just being sarcastic aren't you...? Please tell me you are!
Also please, this post in not directed to you OP. But at Handtec.
Click to expand...
Click to collapse
LOL....It is TRUE....when I was on the chat the first time I have already given him the permission to check the phone. I don't know how their company works, but when I logged back on (maybe about 30 seconds to 1 minutes after) He told me the phone has already been checked.
BTW....They only said they would check the screen with my new replacement phone as the problem with my faulty phone was with the dead pixels on the screen.
But seriously I am not sure how the company works.....I am suspecting that the company is quite small. So maybe their warehouse and return department are the same department, and maybe there are only a few people working in the company with each person doing multiple things. Therefore, it take less time for communication. I really believe they try to make their company look bigger than what it really is.
Finally, I was not being sarcastic when I told them they are supermen. I really thought that they were really efficient.
ps. all the things I have told you are what they have told me on the chat. who knows what really happened over there on the other side of the world.
They were pretty easy to get ahold of. I called their number that was listed on the website, reached an automated prompt, chose sales support and waited a few minutes on hold. Guy picked up pretty quickly. They have hours from like 7-5:30 UK time
Sent from my GT-N7000 using Tapatalk
You people must be really lucky to get the phone delivered so fast. I ordered mine with some accessories on the 29th, I have yet to get it. Fedex status says clearance delay. First, Customs wanted an itemized breakdown with value. Then they want an FCC form. Having sent many phones to the U.S, I would have expected Handtec to know what documents are required to get through Customs.
That aside their customer service is pretty good so far. I'm just frustrated I didn't have the phone over the weekend.
So finally received my gnote.
Powered up got the OTA and now I'm enjoying it. Handtec even credited my credit card because the price has dropped since I purchased it.
Sent from my GT-N7000 using XDA App
My replacement should get here by tomorrow
Ok....so I have finally received the replacement back from handtec. They have also given me a Travel Power Adapter as a gift. I think they have given me that because the phone was supposed to be sent to me last Friday but didn't end up getting sent on Monday (not really a big deal to me though).
I have quickly turned on the phone to check the screen and it looks fine. I am pretty sure it's a German version as there is a German Manual in the Box plus, the phone was in German when it first booted up. It is kind of weird because everything on the back of the box is in English and even says UK at the buttom.
Anyways...I will start using the phone tonight after it's being charged fully and with a screen protector on. Hopefully there will be nothing wrong with this handset
I must say this again at the end....I am very satisfied with handtec's customer service. I will definitely buy from them again!
OK has anyone had any experience on doing an exchange or return in the UK for a nexus 4.
I recieved mine today and the damn device is perfect in every way except the bezel had a big chunk of paint chipped off where the volume rocker is. I was gutted as the screen was pixel perfect the buttons were solid the back didn't creak. nothing.
So I thought I'll set up an exchange no problem Google are good this way. After all the guys over in the us get a shipping label send off the device and in the mean time a new one is winging its way to you. Thanks to ups.
So I spoke to Eric who said he would set up the RMA and I should send back the damaged device with the shipping label and RMA note in the email he would send.
Not so
I got the email and it had an RMA document but no shipping label.
I phoned to ask where I send it from then. Now Jeremy tells me they don't do shipping labels for the UK as its TNT that deal with things over here.
OK I thought I'll contact TNT
Nope they need a reference number for collection or before they can do anything.
So I phone back
In the mean time I check my Google account and notice the new device £279 pending. So I check my bank and find the £279 has been pre authorized on my bank account
Which wouldn't be so bad if they sent a shipping label etc as I could have it sent away tomorrow and with them next week. Well within the 21days return and they wouldnt charge me.
As it is I have no shipping label and no one can reassure me that one is or will be send and how I will receive it.
So I call up johnney at Google who tells me it should turn up but does not know how.
Well I can't have £279 pre auth out my account for a device that will ship to me sometime and £288 out my account for a device I have but is faulty so can't sell it and probably won't get a shipping label sent out therefore I'll end up with one good device which I will be charged for and another that's faulty and cannot return
That's if the exchange is OK when it comes
My god why don't they offer a door step exchange like Sony did with the ps3 etc through ups or city link
In the end I couldn't take the risk and had to cancel the exchange so that the pre auth will drop off my account and set up the RMA for the one I have to get a refund.
I know its not great but better than being charged again and ending up not being able to return the first.
From what I read over at the nexus 7 forum a lot of UK customers waited for about a month for refunds but some were 59 days or more as the shipping labels just didn't go out.
So I wanted to know if anyone had already went through this process in the UK and what the actual procedure was and how long it took to receive the shipping label etc. Did it get sent out or did you drop it off with TNT and give googles account number or what.
Any info would be great and I'm sure it would help other UK customers as I would have really liked some info.
Unfortunately we are not as fortunate as our US brothers and sisters to be able to deal with ups and simple returns.
Here's some pics of my lovely but flawed nexus
Sent from my Galaxy Nexus
Anyone want to chip in with experiences as it would be really useful to find out what's going on in the UK since Google don't seem to know
Sent from my Galaxy Nexus
I've just organised a replacement due to white spots on the screen and the buzzing earpiece. It took a while to get through, and I was ready to break something due to the pre recorded message about high volumes of calls on a constant loop (as in it literally repeats the second it finishes) but the guy I spoke to was extremely helpful, more so than any UK based CSR I've ever dealt with!
In terms of the procedure, he's emailing me with an RMA form and he said a prepaid postage label will come with my new device in order to send the defective one back. He also said a charge will appear on my card and once they receive the defective device they'd take the charge off.
Although my experience hasn't completed yet, I thought I'd share my experience so far.
01354 226184 that's the none 0800 number to call for UK based support by the way, for those who can't call 0800 numbers for free.
Yeah same as myself.
The issue I have with it all is they don't really know who arranges what in the UK. I was told its TNT that arrange the returns bag but TNT say its Google that have to initiate the return through TNT. Then latter sounds more sensible but Google cs don't know how to do this and presume its automatic.
Problem is you only have a limited time to get the return back to them.
If I could walk into TNT give googles TNT account number then pop the device in a bag with the RMA note I would be happy.
It would be sent off and tracked. Simply just have to wait on it being received and refunded.
What makes me uneasy is the potential for the returns bag to never turn up. You get billed for a second device and no way to return the original defective one.
I'll keep this going as there are lots of threads about returns in the US but nothing about how the process works in practice in the UK which leaves me wishing Google had a walking store or doorstep exchange service.
Also thanks for the non 0800 number
Sent from my Galaxy Nexus
You know I remember reading somewhere in the agreement Google say that they reserve the rights to send out used/refurbished items as replacement. Maybe your nexus is one of those.
Just a suggestion: Do try to make sure you handle your RMA carefully. I recently did an RMA and the CSR sounds like a complete noob and in the email they sent me has a RMA agreement with ASUS and link on it.They're just getting real sloppy.
qpqpqp said:
You know I remember reading somewhere in the agreement Google say that they reserve the rights to send out used/refurbished items as replacement. Maybe your nexus is one of those.
Just a suggestion: Do try to make sure you handle your RMA carefully. I recently did an RMA and the CSR sounds like a complete noob and in the email they sent me has a RMA agreement with ASUS and link on it.They're just getting real sloppy.
Click to expand...
Click to collapse
There is no way the RMA stock already has returned/refurbished devices in it. They have to go back through a process to be repaired, inspected, tested, and repackaged before they can be sent as RMA units and this process takes weeks or even months. Any RMA units that are sent out at this point in time will definitely be new units.
The RMA devices are new as they have as said before kept a stock of new ones aside for this purpose.
As of yet I have not had any returns envelope or shipping label etc.
I know j could use the nexus 4 just now until returned but I'm just so fed up with the whole process its left the device tainted with this experience. Its an awesome device and love the design I just can't bring myself to use it because of all this. So it will be returned as I got it if I ever get to return it
Sent from my Galaxy Nexus
ok sorry to say as of yet STILL have NO retruns envelope etc for my N4 despite google cs saying its been sent
Gutted mate, had the same problem but some persistent nagging via email and I got my label need to ring TNT and arrange collection
Sent from my Nexus 4 using xda premium
how did the label come out? did it come through royal mail
While you still have it. Give it a little scratch please, around the chip are. Does it come off really easy? Thanks a lot.
Sent from my Nexus 4 using Tapatalk 2
Kenneth131 said:
how did the label come out? did it come through royal mail
Click to expand...
Click to collapse
TNT delivered it mate had to sign for it as well
Sent from my Nexus 4 using xda premium
I looked at their site and it said the RMA document would be sent with my replacement, which would be despatched within a week of the 20th. Seriously, Google are a joke!
I'm trying to arrange a collection for my faulty Nexus, I have the TNT bag with the consignment letter, which has a senders account number registered to Google. The delivery address on the consignment letter is that of LG Electronics in Poland, TNT won't collect it as the delivery address that they have registered to the Account Number that I'm quoting is for Google in Belgium.
Did anyone else experience this? I'm tempted to blag it with TNT and just say that the delivery address is what they think it should be.
Help, my nexus 4 never arrived from Google!
Okay this is a bit weird, but I ordered my nexus on Saturday, and yesterday, while at school, I received a shipping confirmation email from Google. I checked the tracking number in the email and it said the phone was already delivered. I was excited that my phone was there but worried because I wanted to have time to make a signature required. So I arrived home probably 6 hours later and there was no package. I checked near my apartment, near both entrances of my building and in bushes. I'm hoping it wasn't stolen, but I emailed Google, thinking maybe they gave me the wrong tracking number since it was a strange situation. They said no, so I called ups they said all they could do was have Google start a tracer? What is that? Will it find my phone? I'm so annoyed because shipping times just went up so a replacement will tale even longer.
Sent from my Nexus 4 using xda premium
Wow. that is weird, sorry to hear that.
I really think Google should of made it so a signature is required.. it's a pretty expensive package, and for UPS just to be able to leave it in front of your door is just stupid.. especially if you live in a bad area.. smh.
Did you check your leasing office? Maybe UPS dropped it off their? Call them and make them track is what truck and driver it was with and ask them where he dropped the box off at?
I think tracer makes the ups driver go back to all of his stops and look for it.
I usually have me packages auto signed online and remove that option when the package is expensive. Which is what I did with my last nexus. This time it was delivered before I could do that.
Oh well, I think Google gives me a refund and if ups finds it, they send it back to Google.
What probably happened is that they gave it to the wrong apartment and that person got a very nice Valentine's day present
Sent from my Nexus 7 using xda premium
Censura_Umbra said:
I think tracer makes the ups driver go back to all of his stops and look for it.
I usually have me packages auto signed online and remove that option when the package is expensive. Which is what I did with my last nexus. This time it was delivered before I could do that.
Oh well, I think Google gives me a refund and if ups finds it, they send it back to Google.
What probably happened is that they gave it to the wrong apartment and that person got a very nice Valentine's day present
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Sorry to hear about this. A tracer for UPS will take up to 2 weeks. It has nothing to do with the driver. They basically go back through their tracking information and check each place where the package was scanned to see if they can find a clue. Not sure what your options are if that turns up negative. If the driver verifies he left it at your address it is almost impossible to prove it was stolen. Good luck.
Ha, don't give UPS so much faith. (Worked there for a summer during college).. All a "tracer" is going to do, is have the central office ask the drive what he did with the package. They will check the scan logs, to see if there are any note of whether the package was damaged or destroyed (for security reasons, any packages that become open at a UPS warehouse are Destroyed, but not before the employees pick through it) They might tell you that the driver is going to trace his steps for that day, but he won't He' can and probably will just say "I left it in front of the door" since there was no Signature Required for the package, technically UPS is not liable past the point of delivery, and as far as Google knows the package was properly delivered.
So its really a coin flip on what could happen. Heads UPS will probably claim they delivered the package to the proper location, and they are not responsible for what happens to it after that point, that's why they tell you to make arrangement for arrival of packages for when you are not home (ie: leave a note for the UPS drive to drop at a neighbors or to try back another day, or have a friend wait for the package) Or Tails (And this is highly unlikely) They will take fault for that package being misplaced and inform the shipper (Google) but packages sent via UPS or usually only Insured up to $100 (Might be different since the shipper is Google)
Words of advice: Go to UPS.com and Sign up for a My Choice account... Anytime you have a package sent to youUPS will email you the day before its Delivered, and they will email you the day it is delivered. Also, with a My Choice account you have the option of changing the Delivery options, so that you can have it held at a local UPS Customer Service Center for pick-up. This is very useful if you live in apartments.
Best of Luck, hope things go your way.
Crisisx1 said:
Wow. that is weird, sorry to hear that.
I really think Google should of made it so a signature is required.. it's a pretty expensive package, and for UPS just to be able to leave it in front of your door is just stupid.. especially if you live in a bad area.. smh.
Did you check your leasing office? Maybe UPS dropped it off their? Call them and make them track is what truck and driver it was with and ask them where he dropped the box off at?
Click to expand...
Click to collapse
In the UK, Google used TNT and a signature was required.
skezza said:
In the UK, Google used TNT and a signature was required.
Click to expand...
Click to collapse
Yup, same here. TNT definitely required a signature.
A tracer is usually done when a package has not been delivered, and does not have any recent scan activity at a center.
They usually send an urgent message to the center it was last scanned at and the management conducts an investigation to who handled the package last to find out where it went.
If you claimed damage they may send someone over to inspect the damage. If you claimed loss I don't know how they conduct the tracer to confirm that the package is lost. Perhaps they might ask or send the delivery driver to confirm where and when he dropped the package.
Sent from my Nexus 4 using xda app-developers app
Re: Nexus 4 lost/stolen?!Nexus 4 lost/stolen?!
skezza said:
In the UK, Google used TNT and a signature was required.
Click to expand...
Click to collapse
Well last time I ordered a nexus 4 (this one was for my wife) I required a signature and they delivered it anyway saying it was signed by m8 it or something that obviously wasn't a name.
So this time I was going to reroute it, but like I said before it was delivered before I knew it was shipped.
Anyway, I think Google covers lost OR stolen deliveries, so if ups doesn't try to look for it and claims they are not at fault and that it was stolen, I think Google still gives me a refund. We will see, still waiting for the rep I was emailing to respond.
Sent from my Nexus 7 using xda premium