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Before our American friends feel compelled to post how the Sprint SERO plan is all this and all that, here is a link to the SERO page. Yeah, we know all about it.
Some of you may or may not be aware, but Bell has introduced a 7$ unlimited data plan. For the longest time I have been nagging Telus to get with the times concerning data going all the way up to the Head Office. Now that Bell has beat them to it, they are suddenly in a negotiating mood. Here is what a simple phone call to customer service got me for 34$ a month:
- Unlimited Data (no restrictions, tethering or otherwise)
- Free incoming calls US & Canada
- 250 anytime minutes
- 100 text messages
- Voicemail 25
- Caller ID
If Rogers can get into the 21st Century, I will have to remove my signature
borealcool said:
Before our American friends feel compelled to post how the Sprint SERO plan is all this and all that, here is a link to the SERO page. Yeah, we know all about it.
Some of you may or may not be aware, but Bell has introduced a 7$ unlimited data plan. For the longest time I have been nagging Telus to get with the times concerning data going all the way up to the Head Office. Now that Bell has beat them to it, they are suddenly in a negotiating mood. Here is what a simple phone call to customer service got me for 34$ a month:
- Unlimited Data (no restrictions, tethering or otherwise)
- Free incoming calls US & Canada
- 250 anytime minutes
- 100 text messages
- Voicemail 25
- Caller ID
If Rogers can get into the 21st Century, I will have to remove my signature
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Click to collapse
:| Wow... I thought the $15 unlimited IM and Email plan was pretty good. How long have you been a customer and are you on a contract?
Thanks for the heasup!
I've been with Telus for 3 years and not on a contract, but it makes no difference. The CSR told me the Canadian wireless landscape is undergoing major changes and Telus wants to make sure all their customers take advantage of it. If you've got a PDA phone, give them a call
hey borealcool, just out of curiosity, what exactly did you say to them that convinced them to set you up with such a sweet package? And who did you talk to? I called them today (611) asking if there was anything that could be done but got nothing...i'm still stuck with the crappy $25 for 4MB plan...any help would be great. thanks
I called with the firm intention of moving to Bell saying they have an unlimited data package for 7$. The lady transfered me to another department (customer retentions?) where another lady picked up. She told me Bell's offer came with built-in restrictions and I said what, tethering? She said yes at which point I said that's not a problem, I've got friends on the Internet who can help me hack that. She said I know
Anyways to make a long story short she told me the Canadian wireless landscape is changing with deregulation, competitive prices etc. and asked what would satisfy my needs. I told her about Sprint's SERO packages (she knew about that too) and after looking at my calling pattern she said I never went over 250 outgoing minutes and 100 text messages. I said that would be fine along with unlimited data and she set me up
The plan I got is not advertised, but I think 2008 will see major announcements from wireless providers and why not? Bell, Rogers and Telus are all residential ISPs offering unmetered data and extending it to their wireless packages simply makes sense. I my case, I use data for communications and surfing the web which hardly consumes bandwidth. The teenager next door might download gigabytes of MP3s, but my low consumption balances it out and they know this.
this $7 unlimited data plan is a farse. its false advertising. the touch and all other windows mobile phones are data devices. the plan is unlimited mobile browser. i checked and thought i wasnt being billed for data... the only limitation to the plan being tethering, which i wasnt doing. long story short after a weekend of data use i had racked up $19,000 in data charges. (not a typo). check my thread for full story details.
http://forum.xda-developers.com/showthread.php?p=1727454
Following borealcool's post, I called Telus and see what it's all about. I was very straight forward with the representatives telling them I read on a forum about the unlimited offer. The 2nd rep I talked to was fully aware of it and explained it was intended for new subscribers and renewals (something of that nature). But still, they kindly gave me the plan eventhough I've been with Telus for just few months. So I can confirm that they do have an unadvertised deal where for 15$/month, you get unlimited Web. But it doesn't apply to tethering as borealcool stated.
Finally!!! I now have unlimited Web from my phone so I don't have to worry about busting my limit! Thanks borealcool for the tip!
Good on you lugom,
As stated above, what I got is not an advertised plan. It's Canadian providers waking up to the fact their ridiculous price gouging can no longer be sustained. It's extremely surprising that Bell set the ball rolling, but I think the Conservative government also had something to do with it by announcing their intention to deregulate the market. The last thing providers want is American competition!
EDIT: Btw, what you said about not having to worry about busting your limit is DEAD ON. I'm not a heavy data user, but I've got enough stress in my life without having to worry about my cell phone's data consumption!
Hey guys,
Just an update...Tried again today and had no luck. The CSR told me that they couldn't do anything about my plan because the $15 unlimited email and im is only available to the touch and two other phones that aren't the p4000. He also said that it's only available to new clients with new activations.
I'm guessing they're like this because:
-I'm only 7 months into my 3 year contract
-I can't prove that other people with a p4000 have the unlimited data plan
-I'm completely missing something...
I know a guy on howardforums mentioned that while talking to the CSR he gave them a phone number of another guy that had a p4000 with the unlimited data plan and they were able to give him the same plan...
ji1386 said:
Hey guys,
Just an update...Tried again today and had no luck. The CSR told me that they couldn't do anything about my plan because the $15 unlimited email and im is only available to the touch and two other phones that aren't the p4000. He also said that it's only available to new clients with new activations.
I'm guessing they're like this because:
-I'm only 7 months into my 3 year contract
-I can't prove that other people with a p4000 have the unlimited data plan
-I'm completely missing something...
I know a guy on howardforums mentioned that while talking to the CSR he gave them a phone number of another guy that had a p4000 with the unlimited data plan and they were able to give him the same plan...
Click to expand...
Click to collapse
They are hardballing you and you have two choices:
1. Live with what you have.
2. Hardball back.
If option #2 is in your blood, here's what you do but be prepared to terminate your contract at the cost of 580$ (20$ per month of remaining contract). In any case it will cost more than that in overages so you don't have much to lose. Your P4000 should fetch a minimum of 200$ on eBay. We have number portability in Canada now so if keeping your number is important that's not a problem either...
Rule #1: Remain courteous, patient and polite. CSRs have no gripe against you and most want to help. Call them saying you want to terminate your contract to go with Bell's unlimited data plan. The CSR will transfer you to another, rinse & repeat. The next CSR will either offer unlimited data or, if s/he knows what they are doing, will suggest you sign up with Bell first to transfer your number without interruption of service.
Good luck!
I got the plan!!!!! It took me three days and about 8 reps but finally the last one said yes. Basically what they gave me was the talk to me 30 plan as well as the $15 unlimited messaging and email that now includes data (the data part is unadvertised). I am happy now.
My story called the other day and was flat out told "no". Asked for a supervisor and they said one would call me back.No call from a supervisor yesterday so I called first thing this morning went straight to account cancellations and told Aneshia that I want to cancel my account and get the Bell Touch (BTW I don't even have Bell in my area lol), and that a supervisor was supposed to call me back and never did. She went ahead and offered to look into getting the $15 unlimited plan added and came back after about 2 minutes and said that she would apply it and that I had to change my voice plan becuase my contract says I must spend a minimum of $45/ month. So I got the talk to me $30 plan which inlcludes more than what I get with the base Talk and Email for $45. Thanks "borealcool" for paving the way!
jjlwork said:
I got the plan!!!!! It took me three days and about 8 reps but finally the last one said yes. Basically what they gave me was the talk to me 30 plan as well as the $15 unlimited messaging and email that now includes data (the data part is unadvertised). I am happy now.
My story called the other day and was flat out told "no". Asked for a supervisor and they said one would call me back.No call from a supervisor yesterday so I called first thing this morning went straight to account cancellations and told Aneshia that I want to cancel my account and get the Bell Touch (BTW I don't even have Bell in my area lol), and that a supervisor was supposed to call me back and never did. She went ahead and offered to look into getting the $15 unlimited plan added and came back after about 2 minutes and said that she would apply it and that I had to change my voice plan becuase my contract says I must spend a minimum of $45/ month. So I got the talk to me $30 plan which inlcludes more than what I get with the base Talk and Email for $45. Thanks "borealcool" for paving the way!
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Click to collapse
Excellent
I get the feeling they weren't ready for Bell's announcement, after all Bell & Rogers were 20 times more expensive than Telus for data. Watching Telus announcements in 2008 should prove interesting
borealcool said:
Excellent
I get the feeling they weren't ready for Bell's announcement, after all Bell & Rogers were 20 times more expensive than Telus for data. Watching Telus announcements in 2008 should prove interesting
Click to expand...
Click to collapse
Yeah she did mention one of the reasons they will give it to me is that they are pretty sure they will be expanding the deal to other devices in the future.
well boys,
i have called Bell about 5 times trying to get them to give me something i can be happy with.
right now i'm paying $100 for my data plan which includes 1gb. that's wayyyyy too much and i told them about the Telus $15 plan. they refused me and i terminated my contract with them as of next month. so anyone that wants to buy a Bell 6800 leave me a msg.
screw Bell to Hell!! and i was a loyal customer for 5 years!
im gonna miss my phone number
1magine said:
im gonna miss my phone number
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Click to collapse
You don't have to. If you subscribe with another carrier before the end of your contract with Bell, you can ask the new carrier to carry you current phone number with them. It's almost instantaneous. That's a law in Canada now. That's what I did when I went from Fido to Telus this summer. And, if data is really a must have for you, you can always go with Telus and ask for the 15$ unlimited data plan explaining your coming from competition (and still retain your number.) If they say they can only give the plan if you choose the Touch (and if you don't want this device), insist on the fact that you know peoples that owns P4000 and got this very plan with their current device. I know I do, as many others.
lugom said:
You don't have to. If you subscribe with another carrier before the end of your contract with Bell, you can ask the new carrier to carry you current phone number with them. It's almost instantaneous. That's a law in Canada now. That's what I did when I went from Fido to Telus this summer. And, if data is really a must have for you, you can always go with Telus and ask for the 15$ unlimited data plan explaining your coming from competition (and still retain your number.) If they say they can only give the plan if you choose the Touch (and if you don't want this device), insist on the fact that you know peoples that owns P4000 and got this very plan with their current device. I know I do, as many others.
Click to expand...
Click to collapse
cool thanks. is there anyway i could use my Bell 6800 on the Telus network?
Illimited data plan still going on?
Hi,
6 months later, do anyone of you still have the 15$ illimited data plan? I've called Telus and they tell me there's no illimited data with this plan...8$/Mb!!!???
Thanks for your help
JF
Anyone could reply so I can call back Telus...please...
I asked Telus Mobility to add it to my existing contract Dec 2007 with my PPC-6700(Apache), Feb 2008 I've moved to a PPC-6800/P4000(Titian), contract will end Apr 2009.
The bill still states "Unlt'd Personal Email & IM 15", I'm using about a 100megs of data and about 10megs tether data a month.
Yes, I'm still on the $15 ulimited data plan and it's F$%^ amazing, I never thought I would use that much data but when its unlimited.
The deal started in July 2007 if you had a $45 voice plan, about 4 years of existing service they could add the $15 unlimited data any phone other than Blackberry's. Oct 2007 to counter Bell's offer the voice requirement drop to $30 and still no Blackberry.
In late March 2008 co-work recently tried to sign up for the plan but no go the offer expired in Feb 2008 and he's been a 11 year customer of Telus. This is the standard offer now http://www.telusmobility.com/bc/plans/pcs/email_all.shtml
The only thing to do is drop everything and move to Bell for the HTC Touch and $7 data or wait for the iPhone to start some more competition.
I still would like the $7 from Bell Mobility but it's locked to the HTC Touch and non-pda phone. I've asked Bell if I purchased the HTC Touch with $7 data could I switch to another phone while retaining the data. NO NO NO they will charge you standard data rates.
GOOD LUCK
Thanks for your info. I can't find that 7$ data plan you're talking about on Bell's website though. The cheapest plan I see is 15$/month and its not illimited: 2 Mo/month!!! Are you in Canada??
I just want the right info before I call back Telus...
Thanks again.
I was just wondering if anybody has personally been able to use their grandfathered $10 web2go data plan with their new samsung vibrant? I was able to use it on my old wm phones with the right apn settings but I'm not sure if it's the same in android. If you have gotten it to work, I would really appreciate it if you could post your apn settings because so far all the ones I've tried online haven't worked for me.
All of those grandfathered plans work -- for about six hours. I was using T-Zones on my iPhone, which worked on my Vibrant until my account updated. Once T-Mo updates your profile with the IEMI number of the device, they cut off your access and forward your phone to an obnoxious 'Upgrade To The Android Data Plan' message.
If they didn't have your phone registered in their database, you could continue to use your grandfathered plan (which you should be able to do anyway, to be honest).
And then, of course, you're asked to pay $30/mo for an 'unlimited' data plan that actually has a 3G cap of 10GB. Once you reach that threshold, you're throttled to EDGE.
Meanwhile, Sprint and Verizon have truly unlimited data for phones, for the exact same price.
If Verizon still has their unlimited data package when their GSM network rolls out for LTE, I know where I'm going...
If u talk to customer loyality you can get the grandfathered $20 / mon data plan. I know it's not the $10 plan but atleast it's not the $30 plan. I talked to them and they let me use that plan, just make sure you request them to add-on the visual voicemail option if you use the TMo one since it won't work off hand w/out it added on as an option (this add-on is free).
No direct experience with the $10 plan, but I had the way old 5.99 T-zones that allowed a proxy setting to get full 'net access on a symbian phone. It worked for a few hours with my first android then was blocked. I stuck my brother's SIM whose account had the same proxy 'net access with no monthly fee and it worked with android for a few hours as well.
Seems as if T-Mo is detecting android phones on the network and actually enforcing a data plan requirement.
I've read numerous posts at the official T-mobile forums and beyond a couple of phones like the Samsung Behold, no Android phone and certainly no upper-range Android phone that is branded by T-mobile (they have the IMEI numbers blocked) will work with the $5.99 T-zones or the $10 web2go plan. The only options are the $30 (EM) / $25 (EM+) Android data plan or the preferred version for loyal customers, which is $5 cheaper.
silverwolf0 said:
The only options are the $30 (EM) / $25 (EM+) Android data plan or the preferred version for loyal customers, which is $5 cheaper.
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Click to collapse
Or the $19.99 plan if u call in and talk to retentions they can add it there. Did it there with no issues.
oDeACoNo said:
Or the $19.99 plan if u call in and talk to retentions they can add it there. Did it there with no issues.
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Click to collapse
Well I tried calling several times but no such luck on getting through to the customer loyalty department thus far. Is there some special password or buzzword to talk to these guys? Although truth be told I've only been with tmobile since 2007. Is that a long enough time to qualify for this preferred plan? I really love how tmobile screws us android users over. It's no wonder as to how they're losing customers and yet still gaining revenue...
You have to say that you're thinking about moving to a different carrier, and you'd like to be transferred to the customer retention department.
I brought up the Sprint $70/mo unlimited plan (450 landline minuts, unlimited cell minutes, unlimited text, unlimited data). I was able to negotiate unlimited minutes (regardless) and unlimited data for $70 (I declined texts because GVoice is free, and texting is stupid anyway).
Hope that helps.
I think I'm just gonna return the vibrant and use my hd2 until my contract ends in a couple months and then possibly buy the vibrant off contract. Perhaps by then they'll have actually bothered fixing the gps although I'm not holding my breath...
The only thing I don't understand is on the even more + plans it seems data is $20 a month in the bundle. Is this true for android phones as well? Or is there some special android data plan designated to milk us for more money?
just get EM+
if u get the talk text web package it's included.
or else it's $25.00 addon
scrizz said:
just get EM+
if u get the talk text web package it's included.
or else it's $25.00 addon
Click to expand...
Click to collapse
Thanks, I think I can live without data for a month so I guess I'll switch to that plan when my contract's up. I may just use google voice for text since I don't even use it that often.
I was on grandfathered "Total Internet" and it worked for about three hours. Then I got IMEI intercepted. ****ers.
Anyway, called and raised hell, they switch the data to the Loyalty Android. Same price. I then went back to the HD2 and it didn't lock me even after several hours, so it appears that with Android Data you can switch between it and Windows Mobile, but with the old "Total Internet" you CANNOT use Android handsets.
Pretty stupid if you ask me, and I told them so, since there IS a $20 option that Loyalty can put on the account (if you qual for it, and if you have grandfathered data they should not object, since there's no reason for you to pay more and GET LESS.)
Genesis3 said:
I was on grandfathered "Total Internet" and it worked for about three hours. Then I got IMEI intercepted. ****ers.
Anyway, called and raised hell, they switch the data to the Loyalty Android. Same price. I then went back to the HD2 and it didn't lock me even after several hours, so it appears that with Android Data you can switch between it and Windows Mobile, but with the old "Total Internet" you CANNOT use Android handsets.
Pretty stupid if you ask me, and I told them so, since there IS a $20 option that Loyalty can put on the account (if you qual for it, and if you have grandfathered data they should not object, since there's no reason for you to pay more and GET LESS.)
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Click to collapse
Interesting. And what would the qualifications for that plan be?
If you don't have Total Internet, you probably can't get swapped over. Total Internet was their old $20 unlimited (TRULY unlimited, not throttled) data plan.
I've been with T-Mo since it was Voicestream, and had Total Internet on my old Nokia 6161... with which I tethered! They did not want to see me leave, and I was quite willing to go to Sprint if I had to. It helped that I am off contract.
Damn. I've only been with with tmobile since 2007. Right around the same time at&t's network began bucking under the weight of the iphones really.
Like I said: try calling customer loyalty / retention. I've been with T-Mo for nearly a decade, and they switched me to the $20 'Unlimited*' Android plan, from my $5/mo T-Zones.
*Plan is not actually Unlimited -- 3G Data is capped at 10GB. Upon reaching 10GB cap, said customer is dropped to EDGE.
Jon C said:
Like I said: try calling customer loyalty / retention. I've been with T-Mo for nearly a decade, and they switched me to the $20 'Unlimited*' Android plan, from my $5/mo T-Zones.
*Plan is not actually Unlimited -- 3G Data is capped at 10GB. Upon reaching 10GB cap, said customer is dropped to EDGE.
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Click to collapse
Considering you were with them for so long it would make sense for them to give you that deal but I only got about 3 years under my belt with them. Aw well, I'll give it another try anyways. Couldn't hurt right?
I've been with t-mobile for 3 months now...month to month everything plus plan. put my sim card in an old phone, added $10 web2go plan, swapped sim into vibrant, instantly needed to upgrade my data plan, I called t-mobile, when asked to say what I needed help with, I said 'cancel services', once I connected to a rep I told him I just added $10 plan, and now my vibrant wants me to upgrade again, he told me $10 more per month, so $20 data plan, now all is good, pretty simple
ayoraider07 said:
I've been with t-mobile for 3 months now...month to month everything plus plan. put my sim card in an old phone, added $10 web2go plan, swapped sim into vibrant, instantly needed to upgrade my data plan, I called t-mobile, when asked to say what I needed help with, I said 'cancel services', once I connected to a rep I told him I just added $10 plan, and now my vibrant wants me to upgrade again, he told me $10 more per month, so $20 data plan, now all is good, pretty simple
Click to expand...
Click to collapse
sounds good, will try
I went through customer loyalty. They gave me unlimited talk for $49.95 plus unlimited web and text for $35.00. That's $20 for unlimited web and $14.95 for unlimited texting. I quess that's a good deal. If not some one tell me! LOL! So I can call them again and haggle!
Hi, I just upgraded my N97 to the G2 and got the HD7 free on black Friday.
I didn't have a data plan before, but when I look up my service it says I have 4g unlimited? I can't seem to find the service fee for it either.
I don't want to get a surprise at the end of the month and be hit with a $30 data plan.
Should I be worried?
The Rep told me the upgrade is only for the phone and does not affect the plan.
If I did get free 4G service then WOOT!
highly doubt it. when you upgrade, they change your data rate plan to the required one for your device. you're most likely going to get charged for it
thanks,
My brother got the HD7 and he had the 5.99 tmobile web plan, does this mean he lost his tmobile web plan forever? We he don't plan on keeping the phone and plans to go back to his Milestone.
For tmobile I know that if you upgrade a phone to a "data service required" model, YOU WILL NOT NEED A DATA SERVICE TO USE IT. They pull that bs to get more money out of you on the upgrade offer. All you need is a sim card for the phones designated provider. I know this because I handle the phones in the family plan for my family and have seen nearly every situation and outcome. Every 2 years each of us has a phone we get an upgrade for that individual line. We do not take upgrades always in turn and in the past have bought these "data plan required" phones off craigslist or ebay. They still work. If you use the data without a plan you will get charged out the ass. Luckily you can restrict yourself from doing that just incase you can't remember not to. You will also not lose the web features that are registered to your sim card. If you have the edge package (the cheaper one) and stick your sim in another phone, that phone now becomes "edge" enabled. Same goes for 3G package unless you put it in a HSPA compatible phone, then you will have the HSPA capabilities. Kinda nice that they aren't charging a jacked up fee for their new data service, but my connection locally sucks for it anyways so go figure.
One other rule about tmobile that I like is that they grandfather you on certain things. For example, I pay a flat $55 monthly for unlimited minutes/texts/data and they no longer have this plan available but since I've had it for the last few years, I am an exception to any plans they have now and that makes me a happier camper.
Thanks
so should I call the rep at the store back and tell him to remove the 4g unlimited?
I never had a data plan before the update, but my bro had the 5.99 plan.
or should i switch to a dumb phone and remove it myself?
thanks
You will NOT be able to keep the phone if you want to cancel the data plan. Tmobile requires the data plan as a part of the deal on the upgrade. I have a hard time believing this wasn't made abundantly clear to you before you upgraded.
Sent from my HTC Vision
That's what I heard, but I kept asking the Rep, Will the upgrade add or change anything to my current, plan and he kept saying no. And he assured me that the upgrade is only for the phone. He told me the Data plan is only for new subscribers.
Ray_jai said:
That's what I heard, but I kept asking the Rep, Will the upgrade add or change anything to my current, plan and he kept saying no. And he assured me that the upgrade is only for the phone. He told me the Data plan is only for new subscribers.
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Click to collapse
Ray as much as I would like to say woohooo for you, it is a well know problem with T-Mo Reps...They hay no clue what they are talking about! I would check your online account in the next few days, but you may not see it until your new billing cycle. These folks really suck at getting their fact straight!
Anyway, i hope that ou do get what you wanted, and keep us posted on the long term outcome.!
I find that no one ever knows what they are doing. I upgraded to the G2 and was very happy until the website said that another data plan was added to our contract for 30 a month. I've had a data plan for quite a while and it was 25 a month. When we called Tmo, they said I had to have that data plan on top of my old one to keep the phone. They were obviously mistaken but refused to do any of the leg work to get it fixed. I had to make calls to Best Buy and Tmo many times to make sure that it was fixed. Sorry for the rant, I just find it hard to believe that anyone has gone through this process smoothly when it has been a huge pain in the ass every time I have upgraded a phone.
I checked online and i saw the $30 data plan. I knew it wasn't going to be free, but oh well.
Do you guys know if i could change it to the $15 data plan?
thanks
I would recomend to anyone getting phones on contract.... buy the phone outright and all the plans become cheaper. Once gou have a contract you loose all your bargining chips. If i have a problem with my service i can call them up and say fix this or i cancel. They will quickly transfer me to a level whatever rep that has the power to change anything oon my plan to keep me happy. Just an fyi if you dont have the cash to buy the phone tmo has a plan that you pay them 20 a month till it paid off no interest. Even going that route monthly rate is still less then being on contract.
Sent from my HTC Vision using XDA App
Reps will generally tell you whatever they can to make a sale. The rep outright lied to you when he said it wouldn't require a data plan.you should've asked for it in writing.
All subsidized smartphones require a compatible data plan (except the Nokia Nuron) for the life of the contract.
He didn't say I didn't need data, he just said he wouldn't add or change anything. He just never mentioned I will need a data plan.
looks like my bro won't be getting his 5.99 tzone plan back.
Does forcing us to get a data plan go under that net neutrality thing?
Ray_jai said:
He didn't say I didn't need data, he just said he wouldn't add or change anything.
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Well, I guess he didn't really lie then... the computer did it automatically.
Seriously though, he probably assumed you already had a data plan due to having an N97 smartphone.
Does forcing us to get a data plan go under that net neutrality thing?
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Click to collapse
Not a chance. It's a term stipulated by the contract in order for you to get the discounted price. All spelled out in the terms and conditions paper you sign.
On the G2, you can just use the "My Account" app, "Plan and Services" tab - it will show you up to the minute info regarding your plan, details, and monthly costs. Nothing is free, but TMo is as close as you can get in the US.
What happen is for some reason when upgrading 2 lines only the first one gets the "unlimited 4g" I ran into this problem a few days ago. The system doesn't automatically add the web on the second device(the "free" one) So the customer leaves the store with out the internet of the second device. Now unless he went into your account and changed the tzone package then you should be fine. But in the case that he did just call customer care and have them put the old feature on. They will be reluctant to do so and say that it doesnt exist anymore but they keep all of the plans in the system. Reps just dont like to go into the system and find the package. Hope this helps.
So I'm interested in the Motorola Atrix 4G from AT&T but their plans are expensive. I can get the almost the same plan from T-Mobile for $15 less a month though I don't like their Android phones.
Nation 450 w/Rollover® Minutes - $39.99
DataPlus 200MB for HSPA+/4G Smartphones - $15.00
Unlimited Messaging with Mobile to Any Mobile Calling - $20.00
Comes out to $75 a month, T-Mobile has basically the same plan here for only $60 a month. I already have my home phone and my TV through AT&T and have been a customer with them for almost 5 years. Would AT&T discount me at all for having, home, cell, and TV with them? Also would they compete with Costco for the price of the phone ($200 at AT&T, $120 at Costco).
Thanks to everyone for the help!
from my experience with att that would be a no. however can always give it a shot. talk to sales not customer service though.
i had an at&t store tell me the other day they wldnt sell a smartphone off contract it really varies from one person to the next at at&t u can ask one person and they will say no move over 2 feet to the next person and they say yes so good luck just ask more than one person at at&t likely to get a yes
Don't get your hopes up. It isn't likely. I am a 20+ year customer, and the person on the other end just humphs at that. No, they don't care about customer loyalty at all. I went for a captivate in nov and wanted to stick with my unlimited plan. No way, forced me to take the plan( without telling me). I backed out, gave them the phone back, and reverted to my old plan. They would not give me the old unlimited plan back, and at that time only thing they were doing was the 2gb max + $10 for the next gig for overage. I told them to forget it, I was gonna switch to a competitor and they said ok. I thought that was real crappy. My phone was hurting and I needed to move, so I went with the Atrix last week. I regret my decision already, and can't give them the phone back without a 35% restock fee, per the in store salesrep.
Plus keep in mind that they deny throttling service on non-Iphone "4g". Liars.
It varies on who you talk to IMHO. You might get lucky with a CS rep if you tell them you already have service with AT&T. Like I said YMMV. Good luck
Hello. I just felt the need to respond to this. I am a market manager for an authorized retailer of AT&T. I have five stores under my guidance. Yes, you can receive a discount because you have your home services with AT&T. To be quite honest though, it is not a steep discount, but it is a discount. If you combine the wireless and home services on the same bill, you will get a discount of $5 off each service. Also, depending on who you work for, you may be eligible for a discount as well off your rate plan, data plan and texting. For example...Bank of America employees receive 15% off of the primary line's rate plan, texting and data.
As for the cost of the phone, unfortunately no, the store you are dealing with will not match the $120 price for the Atrix. What I will caution you on is when dealing with purchasing a device outside of an AT&T store or the att.com site, you may (and I say may) end up with some weird things happening to your account. Also, be careful there is no fine print. For example...if you buy an AT&T phone on amazon.com and it is only an individual line...if you decide later you need a second line and try to do a family plan, well that doesn't fly with amazon.com. They will charge you an early termination fee because you got the phone at a much lower price through amazon.com then you would have at a store. Strange I know, but that's why I always give people this anology...would you go to a cell phone store to buy a car??? Then why go to somewhere that does not specialize in cellphones to buy one??? Just experience talking in this matter.
I will chime in on this post as well. The person you dealt with that took away your unlimited data was dead wrong. All the reps that work for me will tell you and have done it...if someone has unlimited data prior to the change last year and does an upgrade, there is the option to keep it. I take that as poor training from that reps manager. When we are going through our system to complete the upgrade, it will automatically try to change the unlimited $30 data to the 2gb $25 data. However, the rep has to hit "modify features" button and it gives them all the data plans. If the current plan has unlimited data, the unlimited data option appears. If the current plan does not have unlimited data, the option will not be present.
I'm glad to be a college student. My bill is like 83 dollars with tax and all now with the student discount they have. Its basically 15% off of the monthly bill.
it's really swell that the reps say no it would not happen with them, I appreciate that you feel that way, so did the people I dealt as they really tried to put the unlimited plan back. It wasn't them, it was corporate crap. None of them could get it to come back up as an "option" when returning the phone and asking to be put back just like i was before the transaction. I talked to two reps online and then one at the B&M store. They were all miffed also, but the fact of the matter is AT&T burned me, and 20+ years didn't mean sqwat. I have to stop now, or I'll start with them crippling capabilities on the phone, or throttling data when you exceed their threshold, or...
I preordered my phones through the ATT premier store. My wife and I were both previously on unlimited plans (me with an android and her with an iphone 4). My choices for dataplans on the upgrade of course included the option to maintain my unlimited data on an LTE plan. There was an option for a bundle of 1500 texts plus unlimited LTE data for $39 - an $8 discount to make it $31.
I got our phones on saturday. I went in to check my current features and don't see a data or text plan listed at all. I do have the plan listed in my customer service summary (that pdf file that they generate)....but the CSS also lists my previous unlimited plan and the 1k text plan that we used to have.
Any ideas? Is anyone else getting anything similar when they look at their features?
drwx said:
I preordered my phones through the ATT premier store. My wife and I were both previously on unlimited plans (me with an android and her with an iphone 4). My choices for dataplans on the upgrade of course included the option to maintain my unlimited data on an LTE plan. There was an option for a bundle of 1500 texts plus unlimited LTE data for $39 - an $8 discount to make it $31.
I got our phones on saturday. I went in to check my current features and don't see a data or text plan listed at all. I do have the plan listed in my customer service summary (that pdf file that they generate)....but the CSS also lists my previous unlimited plan and the 1k text plan that we used to have.
Any ideas? Is anyone else getting anything similar when they look at their features?
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Just call them to doublecheck. If you are in the middle of your billing cycle their system doesn't always display things properly.
my billing cycle ends on the 4th. I'm preparing for an angry call with them, based on the numbers that are on my CSS. The old data and text plans should have ended as soon as i activated the new phones. There should be a prorated charge for that. The new data and text plans should have started as soon as i activated the new phones... and there should be a prorated charge for that. Since the cost is the same for both plans, my phone bill should be the same.
drwx said:
my billing cycle ends on the 4th. I'm preparing for an angry call with them, based on the numbers that are on my CSS. The old data and text plans should have ended as soon as i activated the new phones. There should be a prorated charge for that. The new data and text plans should have started as soon as i activated the new phones... and there should be a prorated charge for that. Since the cost is the same for both plans, my phone bill should be the same.
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I didn't have a prorated charge on mine when I upgraded. They just added the new feature for LTE. Because they were the same price there shouldn't be a proration. I saw both plans on mine, while I waited for mine to arrive.
drwx said:
my billing cycle ends on the 4th. I'm preparing for an angry call with them, based on the numbers that are on my CSS. The old data and text plans should have ended as soon as i activated the new phones. There should be a prorated charge for that. The new data and text plans should have started as soon as i activated the new phones... and there should be a prorated charge for that. Since the cost is the same for both plans, my phone bill should be the same.
Click to expand...
Click to collapse
There are almost always going to be prorated charges when changing a feature on your account. This is because they have different codes in att's internal system even with 'the same' feature. The only way to avoid it is to post/pre date the change (which doesn't usually work when changing phones), or calling customer care for a courtesy credit.
CM9 Galaxy Note I717