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Just wanted to inform everyone about an issue I had with my Transformer. I just received it today - beautiful screen and great device. After using it for a while I noticed a large spec of dust under the screen. After closer examination I noticed about 8+ specs of dust underneath. Looks like it either wasn't sealed properly or it was really dusty when mine was made. I can see them with the device on or off.
I almost ignored it but I can't - so it is going back.
Tried to exchange with Amazon.com - they can't even process an exchange right now since they are so far back ordered (apparently about 400+ still back ordered). They did put a note on my account and will allow me to exchange within 60 days when they get more though.
I also called Asus - they wanted me to send it back and issued an RMA - initially they wanted me to pay for shipping but they sent me a label after I explained I had had the device for only a few hours.
Dropping it off at Fedex to send back to Asus in just a bit.
I will keep everyone posted on how it goes...
Mine has only one speck of dust but it is a fairly large one. It was there out of the box so I'm assuming they do have issues with dust at the assembly plant... Please keep us updated on how the process goes. I'm on the fence with mine as to whether to just keep it or send it back for an RMA because of the uncertainty in how long it may take to process a return when there is no extra stock to work with.
They said it will take 10-14 business days - really hoping it is sooner than that.
I will let everyone know when I get it back though - I am just worried the replacement will have another issue if they don't fix my existing unit. Kinda curious if they will just replace it or clean the screen somehow.
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
stcardinal said:
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
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Dust ninjas? The evil enemy of the white ninjas.......
I have a problem with my LCD panel, so I emailed ASUS to start an RMA.
Are you saying that ASUS doesn't offer cross-shipping? Ick, this might be a problem for me.
stcardinal said:
My ex girlfriend use to work at ASUS and they were required to enter a pretty much white room with a makeshift hazmat suit, gloves and mouth guard. Basically they were dressed like white ninjas. I don't know how dust is getting in there.
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Yeah. They call that a "Clean Room". Go figure.
As already wrote in another post, i had the same problem with all tranformers tried. I'm still waiting for next batch.
Ravynmagi said:
I have a problem with my LCD panel, so I emailed ASUS to start an RMA.
Are you saying that ASUS doesn't offer cross-shipping? Ick, this might be a problem for me.
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I think they might offer cross shipping (heard about that in the thread about bricked Transformers) but I didn't push them on it. I had a hard enough time getting them to pay for shipping. The 10-14 business days starts when they get the unit too - so it might be a while... Really hoping they were just padding the dates.
I've got one beautiful spec of dust under my screen as well, aboout 1/2 inch from the bottom. Might try to live with it because I'm afraid of getting one with more dust under it.
I'm at a lost to what I should do. I also have a large spec of dust about 2"in from the bottom left corner of the screen. Pretty noticeable when it is on or off.
tehdoughnut said:
I'm at a lost to what I should do. I also have a large spec of dust about 2"in from the bottom left corner of the screen. Pretty noticeable when it is on or off.
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Return it for replacement or refund.
Do not accept a defect just because supply is limited.
You will be reminded of this every time you use the device.
Wait for the next batch that hopefully have better quality control.
Ugh, dust under a touchscreen is my pet peeve. I have the Sony Touchscreen eReader and after about a year, there were dozens (more than 20) of dust particles under the screen. It was so bad, it became distracting to read. I ditched it for a Nook Color.
Hopefully I get lucky with my Transformer when/if I ever get one
I also have 1 spec of dust under the screen.
I didn't notice it at first because I was too excited when I got it.
Ugh, between all the issues I've read about (software and hardware) I'm a lil glad I decided to wait. This is the straw that breaks the camel's back for me. Here's hoping Asus and Google get their act together in time to take full advantage of Tegra 3.. Good luck with the first gen Transformer guys, you are true Android pioneers!
So - am I the only one that did an RMA with Asus for this issue? Anyone doing something about the dust or are you just living with it?
Scott21 said:
So - am I the only one that did an RMA with Asus for this issue? Anyone doing something about the dust or are you just living with it?
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Have you sent in your transformer yet? Where is their repair facility? Thinking about sending mine in.
s13se said:
Have you sent in your transformer yet? Where is their repair facility? Thinking about sending mine in.
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I sent mine in yesterday (see the first post for details) - the repair facility is in California. Like some of the other posters I am worried about getting one worse than what I sent in (or with other issues like dead pixels) but it isn't right to just accept something like so I sent it back to Asus.
well, count me in as another victim. got this one for my dad, and 1st thing i noticed was that the plastic sleeve was full of fingerprints. As though someone had handled the tablet before, but the asus seal was untouched on the box. On mine, the plastic sleeve was as clean as the display so I new something was up. Not only was there a spec of dust on the bottom right hand corner, there's also a dead pixel near bottom center.
My question is, do I return now and wait for restocks (got mine from BB 4 Bus) or do I wait til BB's return period is up? I've already given mine to my dad and in all honest, if I didn't look for it, I may have never seen them.
add me to the club. im thinking about returning it to amazon. i also found a piece of dust stuck under my screen.
Ok, so i open it up, and whammo. Like a punch in the face:
http://www.youtube.com/watch?v=wlwzcB6_px0
What's wrong with my transformer? Defective? Do i have to return it?
Kind of dissapointed right now
I'd return it right away
catolh said:
Ok, so i open it up, and whammo. Like a punch in the face:
http://www.youtube.com/watch?v=wlwzcB6_px0
What's wrong with my transformer? Defective? Do i have to return it?
Kind of dissapointed right now
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i've never seen anything like that.
screen defect, i'd say.
RMA (unless somebody else knows better).
I have requested a return from the store, i hope it goes quickly. The lines seem to change after each boot. Sometimes the ones you see on the vid, and sometimes just extreme flickering lines.
It kind of reminds me of artifacts on a overheated graphics card
Here is another one showing extreme flicker:
http://www.youtube.com/watch?v=WQaNDtpu3zc
looks like GPU is dying. Ive seen similar stripes on XPS M1330
TURNSKIN said:
looks like GPU is dying. Ive seen similar stripes on XPS M1330
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Crazy stuff, happening on a new, just opened device.
Pretty dissapointed at the moment
Looks the same as a partially broken laptop screen looks when its been dropped etc
Return it before they think you have had it long enough to have done it yourself
That is either the GPU or the video RAM failing, NOT a screen issue.
I would just exchange it at the store, make sure to tell them that it was like that when you opened it. Sometimes you'll get smartasses that will try to say you broke it, and that you're trying to get rid of it, even though it's obvious that you couldn't of done that. RMA would be too long of a wait, and they'd probably send you a new one anyways.
I'm no expert, but it looks like how my old laptops look when the flat ribbon connector to the LCD starts to break. Sometimes the wires will still make contact, sometimes they'll break in random patterns, so it could change depending on heat and just the right orientation of things.
Regardless, you should already be in line for a return/replacement. Stop reading this!
SilverZero said:
I'm no expert, but it looks like how my old laptops look when the flat ribbon connector to the LCD starts to break. Sometimes the wires will still make contact, sometimes they'll break in random patterns, so it could change depending on heat and just the right orientation of things.
Regardless, you should already be in line for a return/replacement. Stop reading this!
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The thing is, i ordered it online. From a store that's usually pretty fast with these kind of things, so i hope it turns out ok.
I had to call an asus customer support centre at first though, and they were having technical difficulties, and had to call me back later on. I just hope they call today.
Wow my first transformer had that same thing but it was more in the middle. Sent it back to newegg immediately for a exchange. The
Sent from my Transformer TF101 using xda premium
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Gutted for you! hope you get it swapped quicky. nothing worse than having brand new kit that is faulty.
Small update, Asus called me back with a reference number to a case they have made regarding the unit, now it is up to the store to give me a return code so i can ship the faulty unit back to them.
Hopefully they dont arse about, and send me a new one quickly.
Return right away! That's pretty messed up.
stcardinal said:
Return right away! That's pretty messed up.
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I plan to, but i have to get a return code from the online site i bought it from. (legitimate site, one of the biggest online electronic stores in norway) so im pretty sure it will turn out ok.
*update*
Finally got a return number, and off it goes.
Today i received an e-mail about the status of my RMA.
A new replacement unit has been sent
It took a while, but they have been swamped in work lately it seems. (Not ASUS, but the store i bought it from)
glad you got that all squared away. I probably wouldnt even be able to articulate the anger I would have felt if that happened to me oh ya, expletives would have been said lol
So, my question is, will the screen separation issue get any worse? The left side of my screen is slightly creaky, but it honestly doesn't bother me that much, and that is the only issue. I don't feel like going through the process to get it replaced, and as long as things don't get any worse, I'd really rather just keep the device I have considering I got it set up nice and pretty and installed an Xtremeguard on it.
I tightened the screw underneath, but I don't feel thrilled about tearing out any padding or exposing my N7 to extreme heat to reset the glue either, so I'm just going to leave it as is.
Also, if it does get worse, say half a year down the road, will I still be able to exchange it under the manufacturer's warranty, considering it is a defective product?
Thanks for the input in advance.
yes it does ge worse .. Mine is alot worse now then it was when i got it . Now goggle is giving me a run around in returning it .. They sent me a link to buy another one. With all the people having this issue i do not want another tablet with the same issue. After enough complaints they told me i can sent it back wait for a refund - restocking fee and reorder . or send it back and they will cross ship if i let them charge me again.
i say good luck either way it takes a month to get the money back . or a new tablet from what i have been reading on this and other forums .
My N7 has slight screen lift on the left, thus far I've done nothing to address it and it hasn't gotten any worse. It's been in a cheap folio case the majority of the time which seems to put some pressure on that side which may be preventing it getting worse, as others have reported that it does get worse over time.
I think it's down to personal preference, I didn't particularly want to go through the RMA process for a minor issue that doesn't seem to be getting worse (especially considering the extent of the issues others have faced). I may do the same and try to exchange it a few months down the line when these issues have been ironed out (or the quality control at Asus improves), it should still be covered under the warranty but as the N7 hasn't been out that long I don't think anyone has personal experience of it yet.
erica_renee said:
yes it does ge worse .. Mine is alot worse now then it was when i got it . Now goggle is giving me a run around in returning it .. They sent me a link to buy another one. With all the people having this issue i do not want another tablet with the same issue. After enough complaints they told me i can sent it back wait for a refund - restocking fee and reorder . or send it back and they will cross ship if i let them charge me again.
i say good luck either way it takes a month to get the money back . or a new tablet from what i have been reading on this and other forums .
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I have been assured by several reps that there will be no restocking fee for defective units, and that any amount of lifting is a legitimate defect.
They're probably just required to mention the possibility of a restocking fee when handling any return request, which can be confusing.
Hopefully the reps I spoke with were right and you just got a bad one, rather than the other way around.
I did discover lift on mine. It was sitting on a pile of book and was eye level when I noticed I couldn't see the middle section of the bezel on the left hand side. Turns out the middle section of the screen is on the same level as the bezel. It's not sticking out above the bezel, and when my folio case arrives I highly doubt i'll be taking it out a lot, so i'm honestly not too worried about it. Chances are, i'll end up buying the next Nexus tablet that comes out so I don't think it'll cause too many problems between now and then. Just gonna ride it out. Don't really feel like going through all the RMA hassle over a little lift. And who knows, I could very well end up with a tablet that's in even worse shape, lol. No biggie for me. And as always, nothing a little duct tape can't fix! (kidding, kidding)
I have a very slight lift also and haven't tried any fix method yet. Mine hasn't gotten any worse with heavy use in the last 2 weeks.
sublimeAndEtc said:
So, my question is, will the screen separation issue get any worse? The left side of my screen is slightly creaky, but it honestly doesn't bother me that much, and that is the only issue. I don't feel like going through the process to get it replaced, and as long as things don't get any worse, I'd really rather just keep the device I have considering I got it set up nice and pretty and installed an Xtremeguard on it.
I tightened the screw underneath, but I don't feel thrilled about tearing out any padding or exposing my N7 to extreme heat to reset the glue either, so I'm just going to leave it as is.
Also, if it does get worse, say half a year down the road, will I still be able to exchange it under the manufacturer's warranty, considering it is a defective product?
Thanks for the input in advance.
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Return it. Seriously. Once you get a replacement, it will be worth it.
erica_renee said:
yes it does ge worse .. Mine is alot worse now then it was when i got it . Now goggle is giving me a run around in returning it .. They sent me a link to buy another one. With all the people having this issue i do not want another tablet with the same issue. After enough complaints they told me i can sent it back wait for a refund - restocking fee and reorder . or send it back and they will cross ship if i let them charge me again.
i say good luck either way it takes a month to get the money back . or a new tablet from what i have been reading on this and other forums .
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Wow that's definitely not something I wanted to hear. I've noticed, literally, a hairline life on the left side and was hoping to leave it as is since everything else seems OK. How long did it take for yours to become noticeably worse, by the way?
Mine is same since I got it and its been more than 3 weeks and I am a heavy gamer but no difference from day one.
Sent from my Nexus 7 using xda premium
Yes, does get worse. Its a great tab, return until you get the perfect N7!
Even if it doesn't seem bad now, in 3 months, who knows what could happen.
Sent from my Nexus 7 using xda app-developers app
Have you tried removing the screws completely then screwing them back in? That's what fixed mine.
Sent from my Nexus 7 using xda app-developers app
I ordered a Nexus 7 16GB from Google Store and it ships tomorrow. I have used Asus tablets before but never have seen one with these severe problems like cracked screens, lifted screens, and flickering of screens. Seems some people get a good working tablet and others get crappy ones. Did I make a big mistake ordering from Google as far a returns and exchanges go?
dja2k
dja2k said:
I ordered a Nexus 7 16GB from Google Store and it ships tomorrow. I have used Asus tablets before but never have seen one with these severe problems like cracked screens, lifted screens, and flickering of screens. Seems some people get a good working tablet and others get crappy ones. Did I make a big mistake ordering from Google as far a returns and exchanges go?
dja2k
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" Did I make a big mistake ordering from Google as far a returns and exchanges go? "
As far as returns you made the best possible choice, as Google sends you a new tablet and you send the old one back in cases of screen lift or light bleed or flickering. On the bright side all these reports are blown out of proportion either by detractors or just by nitpickers posting the same rant on different threads to let out frustration. The truth is the majority of N7 owners are happy, as am I. Have fun with your N7.
You didn't make a mistake. Your best bet is a retail store or Google. Other online retailers, and ebay, I would say you made a bad choice.
Good luck!
Thanks! Okay that is a relief to hear, now I will have to look for these defects and see if they are any as Google only allows 15 days to return.
dja2k
If you buy it from the play store then you've made the right decision. Yes there was a chance that there was some problem with the initial batch,but its all fixed by now. Plus if there is any wrong with it google will replace it for no question asked.
Just got mine today with C70K batch and it had the left side screen lift, not as bad as I've seen, but its there. I contacted Google and they will replace it, but I wonder if the next one will be the same.
dja2k
only problem with the google replacement is you have to live without that $300 for a week or so :silly:
Are you talking about the cross shipping charge? If so, its okay, it would be like a temporary charge on my credit card.
The problem is, damn I wonder if I will eventually get a good tablet. The lifted screen looked bad, when you press it, it sticks for a while then lifts up...unacceptable.
dja2k
dja2k said:
The problem is, damn I wonder if I will eventually get a good tablet. The lifted screen looked bad, when you press it, it sticks for a while then lifts up...unacceptable.
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Although the chances of getting a perfectly flush screen are dicey, it sounds like the lift of the one you received is unusually obvious and severe.
While you have this one, it wouldn't be a bad idea to get acquainted with the defect.
Try turning it on and pressing the left side to see if there's any distortion, like dark ripples. Listen for any sticking or clicking noises while you do this. Does it feel spongey? These are things you should check for even if your screen lift weren't noticeable.
But there are perfect units out there, so if your replacement has problems just keep trying.
I didn't bother testing more before I quickly contacted Google for my replacement. No problem getting it replaced without giving me the walk-around, pretty good return experience. Hopefully my next tablet isn't defective, I will find out later tonight.
dja2k
dja2k said:
I didn't bother testing more before I quickly contacted Google for my replacement. No problem getting it replaced without giving me the walk-around, pretty good return experience. Hopefully my next tablet isn't defective, I will find out later tonight.
dja2k
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2nd Device came in and same deal, left side lift and now this one has right corner lift that makes a cracking sound when pressed down. Also it was C70K stock, so I have contacted Google once more for a replacement.
dja2k
Got my replacement again today and this one seems to be alright. Still C70K batch, but no serious screen lift (minor - just a tad), no dead pixel, speaker works, headphone output works, and no screen flicker either. I think I am sticking with this one for now but have some questions if anyone can answer them.
Does anyone know how Google handles if defects appear after their initial 15 day return period? I mean do you send in the tablet and if found defective, then you get it repaired or replaced and does it cost anything more than shipping for us while under the 12 month warranty?
dja2k
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
LaTropa64 said:
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
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I have the exact same problem, the left side is coming out a tiny bit. when using it i cant notice it, but when i look from the side i can notice it, but its only a tiny bit. im keeping mine, i have no problems whatsoever with mine (apart from that)
I notice it all the time now that I'm aware of it. After playing with the tablet all night, it's like a tick now to check if the left side is staying down or not.
I realize this is a budget device and form factor may not have been a priority but, after choosing the 16gb version, taxes and shipping, I spent over $280 on the Nexus 7. It's not a $199 tablet.
I want to try another one but maybe only if Google Play's return policy is on the same level as Amazon where they would 2nd day air you a duplicate product with a return label. So you would have a new device before you give up the old one and wait for who knows how long for it to be serviced and returned... not to mention if you are on the hook for return shipping costs.
Send it back and hope you get one from the new batch.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
05GT said:
Send it back and hope you get one from the new batch.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
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Ordering just a week ago I would have thought I got the latest batch. In my googling though it looks like there is a newer version than what UPS dropped off at my door on 2012-08-31.I believe the relevant info is the SSN on my box an it is C70*
If I had bought this at a brick and morder, I would take it back and exchange it today. Since I didn't and I'm at the mercy of Google and the 3rd party call centers they've hired to handle this kind of think, I'm not sure what I should do.
LaTropa64 said:
I want to try another one but maybe only if Google Play's return policy is on the same level as Amazon where they would 2nd day air you a duplicate product with a return label. So you would have a new device before you give up the old one and wait for who knows how long for it to be serviced and returned... not to mention if you are on the hook for return shipping costs.
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They email you the return label and RMA form to print out and let you order a free replacement (actually they place a $250 preauth charge on your card that should disappear after a few days)
You get 21 days to send back the defective unit, but the new one should arrive before then.
Sent from my Nexus 7 using Tapatalk 2
C80 has the same issue, took a C70 back yesterday pick up a new one today C80 & straight out of the box its there. I did read that by asking the back off and nipping up the screws on the LH side sorts the issue although I'm yet to try that fix.
Sent from my Nexus 7 using xda app-developers app
LaTropa64 said:
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
Click to expand...
Click to collapse
Pop the back off, loosen the screws on the left side then hold the edge tight while you tighten the screws and it should take care of the separation.
alferret said:
C80 has the same issue, took a C70 back yesterday pick up a new one today C80 & straight out of the box its there. I did read that by asking the back off and nipping up the screws on the LH side sorts the issue although I'm yet to try that fix.
Sent from my Nexus 7 using xda app-developers app
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I also ended up with a C8 with lift on the left side, new batch doesn't resolve the issue at all, still luck of the draw whether you will get one that has issues or not.
airmaxx23 said:
Pop the back off, loosen the screws on the left side then hold the edge tight while you tighten the screws and it should take care of the separation.
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This might work but doesn't help everybody, mine was lifting again after a little bit.
NeoMagus said:
This might work but doesn't help everybody, mine was lifting again after a little bit.
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It isn't to fix screen lift, it's to fix the separation between the bezel and the edge of the screen.
airmaxx23 said:
It isn't to fix screen lift, it's to fix the separation between the bezel and the edge of the screen.
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Seperation/ screen lift, is the same thing. Look at the link I posted, you can see my bezel and edge of the screen separating. If it worked for you, thats awesome like I said it worked on one of mine for a little before seperating again. It isn't a permanent fix for everyone
I hate hearing that "this is a budget device so it's just something you have to deal with." We paid $200-250 for a tablet. Not $200-250 for a tablet with the left side of the screen popping up above the bezel. The lower price point doesn't disqualify us from from returning one unit to get one that isn't defective. You are well within your rights to do so if it bothers you.
Send it back and get a replacement
Sent from my Nexus 7 using Tapatalk 2
ManBearPig618 said:
I hate hearing that "this is a budget device so it's just something you have to deal with." We paid $200-250 for a tablet. Not $200-250 for a tablet with the left side of the screen popping up above the bezel. The lower price point doesn't disqualify us from from returning one unit to get one that isn't defective. You are well within your rights to do so if it bothers you.
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Quoted for the absolute truth. :good::good::good::good::good::good:
Wow isn't this like the one thousand thread about screen separation?
Sent from my SPH-L710 using xda premium
I have the same problem. C80...
BUT:
I really don't think that thigthening those screws or adding the missing ones is a good choice here.
If you consider that Asus leaves those screws out of the device on purpose than there can only be one reason:
To me it looks like the display is to big for the frame it might just be 0.1mm or less.
Leaving the screws out will then avoid to add pressure on the display due to pushing it into the too small frame.
That could be the reason that not every device in a batch is bad. They just have a couple of bad positions at molding where they get too tiny frames, the others are OK.
...my 2 cents...
I will keep sending mine back until I get one without missing screws.
Edit: or the two outer screws are too close together. This would even make more sense.
I have exactly the same problem with my Nexus 7. It's an C80. Otherwise the tablet just works perfect.
Is it possible that the screen can break in the future because of that separation? Had someone recognized that the gap got bigger at the C80?
Thanks for your answers.
I'd say if you don't push it down/flex the glass you will be fine.
Yes it is and it is ot covered by the warranty if the screen cracks. Ask for replacement
Sent from my Nexus 7 using Tapatalk
Just got a new one ordered. Screen issue and the WiFi is messed up. Not sure if I messed it up but the wife's n7 gets way more signal. I got a c60 from Ireland.