Not sure if I'll get into trouble for posting this as a new thread. Just got phone and it hurts...
Used the screen check code
*#0*#
ONE dead pixel! what do i do? return it?
I think you can't return the phone if you only have one dead pixel. I don't know the exact amount but there is tolerance of dead pixel you might have.
That is true, they will not really replace it. BUT again, thats a gray area. Make a fuss about it and or dispute the charges with your Bank / CC Company and fight it out.
Worsts thing would be that you will end up with the device and have the CC Company fight it out for you because you wont pay the CC Company.
Done it a few times and have had success.
It depends how long you've had the phone. If it's less than 14 says then you should be able to just return it for a refund and then you could buy the phone elsewhere.
Of course that depends if it's on contract or not.
Having said that, it's not unheard of that a store will replace it for one pixel. If they won't then you could try calling Samsung.
Where did you get the phone anyway?
Sent from my GT-I9100 using Tapatalk
It is up to the store's policies usually... I'd suggest waiting a few more days though, as stock on some places (ahem O2 UK) is very low...
I've taken back at least 2 things to my local Tesco (a 42" TV, and a cheap photo frame) due to a single dead pixel. Both times, they expressed absolute horror and had an employee take the old one from me and carry a new one out to my car (in the case of TV), and they got me a new photo frame (actually ended up a better one as they were out of stock)
It depends though... Tesco ain't exactly the most technically "briefed" for some things like this, and they see a defect and agree to exchange. RE a phone you might have trouble, as the shops will train staff in the acceptable number of DOA pixels
Normally it is acceptable to have upto X dead pixels, Y (where Y < X) bright pixels, and a maximum of (P*Q) dead pixels together, where P*Q < X, or a maximum of (R*S) bright pixels together, where R*S < Y
OK so that was messy, so let's try again.
There is usually a permitted number of dead/bright pixels over entire screen. The permitted bright is usually less than permitted dead. Some don't permit any bright.
There is also usually a restriction on the number of adjacent dead/bright pixels permitted. ie. a dead row or column would qualify as faulty.
Sometimes they also define the maximum number in a given area, like maximum of 2 dead in any square inch, or whatever. If it meets any of the criteria, it would be faulty.
That's just a generic thing though - samsung will have their own policy, as may the store...
Bought it from Handtec.
Got it 5 min before this post.
discovered dead pixel (green pixel dead) 1min after turning on using *#0*#
I mean what are the odds? I would like to know if anyone else has it. this will give me a better idea, whether they always have some dead pixels on every phone etc.
ps. my HD2 has 1 dead pixel as well right from the beginning.
asefsef said:
Bought it from Handtec.
Got it 5 min before this post.
discovered dead pixel (green pixel dead) 1min after turning on using *#0*#
I mean what are the odds? I would like to know if anyone else has it. this will give me a better idea, whether they always have some dead pixels on every phone etc.
ps. my HD2 has 1 dead pixel as well right from the beginning.
Click to expand...
Click to collapse
I think someone on here yesterday or the day before had a full row of dead blue pixels. Do a search for blue on this forum.
Thats a concerning matter now that over 5 people have reported this issue. Although thats not much considering how much Samsung has already sold the device, but what are the odds of it arriving with a dead pixel from the start.
Don't Worry...Be Happy...Lol...
^ Don't worry Dhruv, by the time the device releases in India, you won't have to go through much trouble because the initial kinks (glitches) would have been worked out by then. Cheers
I have a handtec handset and everything is K.. unless my eyes are betraying me..
Did you try the screen check code?> *#0*#
Any way, handtec got back to me. In short, not fault since only 1 pixel, but told me I can exchange/return within 7 days no matter what (good service).
But, said since it's not a fault, I'll have to pay shipping both ways. (28 pounds per way, ouch)
Does that sound right to you guys??
both ways? return it back, get your money back and rebuy it so they can pay for P&P
RedBlueGreen said:
both ways? return it back, get your money back and rebuy it so they can pay for P&P
Click to expand...
Click to collapse
Doesn't that still incur shipping both ways? As in, i send it there, that will be £28. Then when I buy the phone, from anyone, there's a shipping cost. (handtech + Fedex charges £28)
is that right? no matter what I'm going to pay AUD$90 to get rid of that dead pixel?
asefsef said:
Doesn't that still incur shipping both ways? As in, i send it there, that will be £28. Then when I buy the phone, from anyone, there's a shipping cost. (handtech + Fedex charges £28)
is that right? no matter what I'm going to pay AUD$90 to get rid of that dead pixel?
Click to expand...
Click to collapse
Yes. This is a textbook example of why I'd never buy a phone from another country, even if it meant waiting longer to get my hands on it.
Possible Fix?
There is an app called jscreenfix or something, https://market.android.com/details?id=com.jscreenfix.android2&feature=search_result
May be able to fix your problem without the hassle of a return. Good luck.
bcam117 said:
There is an app called jscreenfix or something, https://market.android.com/details?id=com.jscreenfix.android2&feature=search_result
May be able to fix your problem without the hassle of a return. Good luck.
Click to expand...
Click to collapse
That works on LCD screens only I think - only those screens can have "stuck" pixels that can be fixed with that software, or "massaging".
With OLED there is nothing to get "stuck". Your subpixels either work (emit light of an RGB color) or do not work.
arjun90 said:
^ Don't worry Dhruv, by the time the device releases in India, you won't have to go through much trouble because the initial kinks (glitches) would have been worked out by then. Cheers
Click to expand...
Click to collapse
I hope so Arjun, but the chances are that the stock that will be distributed will be of the same build standards that has already been delivered. Changing the Screen's or identifying the issue will either delay the launch in India or will take longer to identify.
Although I am sure Samsung is already aware of these glitches by now.
dhruvmalik said:
I hope so Arjun, but the chances are that the stock that will be distributed will be of the same build standards that has already been delivered. Changing the Screen's or identifying the issue will either delay the launch in India or will take longer to identify.
Although I am sure Samsung is already aware of these glitches by now.
Click to expand...
Click to collapse
TBH I doubt you will get it any better. Dead/stuck pixels are just a fact of life when making things in bulk. There's always a few get out with some, and I doubt we will ever manage to make them in these quantities without ANY dead ones...
Changing the manufacturing process before other regional launches would seem to be unlikely to me...
My thoughts exactly, just the Processor speedbump cost a 30 day delay, and that was prior to launch, I am sure that IF Samsung now wants to rectify anything, they will continue to distribute their stock in locations which already have it launched and delay it in regions that are yet to be launched in.
In either way, its a delay which is not worthy of a minor glitch like this. Worst comes to worst, Samsung replaces the unit.
asefsef said:
Doesn't that still incur shipping both ways? As in, i send it there, that will be £28. Then when I buy the phone, from anyone, there's a shipping cost. (handtech + Fedex charges £28)
is that right? no matter what I'm going to pay AUD$90 to get rid of that dead pixel?
Click to expand...
Click to collapse
Oh.. i thought u lived in england/ didnt know where u bought it from.
P&P was free for me so i based it on my own experience.
Related
I'm on my 4th Hero now. This one has hot pixels. There's quite a number of them, probably more than my initial estimate of 15.
This gets convoluted now so bear with me. Of those pixels I would say that I see about 6 of them when watching tv in bed at night with my glasses off when the screen is displaying very dark colours. I'm pretty short sighted and put the phone really close to my face to watch stuff. In normal day to day use I don't see them. I might even have difficulty showing you anything but the two worst ones. Even those would require me to bring up a black screen to contrast with. And they're not in the middle of the screen.
Despite these pixels, of the 4 Hero's I've had this is the best one I've had. My last one had a bigger pixel problem, while there were fewer problem pixels they were more noticeable and right in the middle of the screen.
I contacted HTC about it by email and they said to contact them about a repair. I rang them just now to ask about it and the guy on the phone said they could not guarantee no hot pixels after repair and that he thought the best thing to do was get another replacement, he also said that he thought I'd probably get a refurbished phone as opposed to mine being fixed if HTC did it. He said that a new phone is always the best option.
If I could go to a store and swap it then that would be great. But I can't and Orange insist on couriering me a phone over. This means I can't check the phone before giving my old one back. I tried to do this last time and the courier flat out refused to give me the replacement before I had given him the old one. Apparently he had someone take the new phone and then slam the door in his face, meaning they had both phones!
Anyway, If I knew I'd get a better phone, I'd be happy to go for either replacement by Orange or repair by HTC. As it is I feel that the odds are stacked against me (this is my 4th, remember) and that I should maybe just be accepting of what I've got.
For anyone who'd bullishly just demand a replacement until they got a perfect phone I'd suggest that you consider that Orange aren't going to keep replacing the phone and that HTC's man said that they wouldn't guarantee a defect free phone. This could go on forever. Looking at this forum it seems that there are enough hardware problems for my problem to be relatively insignificant. Everything else is fine.
So yeah, what would you do? To sum up: Minor persistent annoyance vs potential for greater annoyance.
If it has that many dead pixels then its past what they (HTC) consider acceptable in their policy. In that case it is 'faulty'.
You should really be thinking of it like 'why on earth do you keep giving me faulty phones, get this sorted because i'm getting fed up with this' instead of 'err sorry could i please have another replacement'. Its their fault not yours!
The only down side to another replacement, like you say, is that it may have other problems they dont consider a fault. In any case since you got it online (right?), worst case you could just send the whole lot back and start again with another carrier.
Personally if i had issues like that with a phone, it would bug the hell out of me every time i noticed them, and i'd be kicking myself for not returning it.
15 dead pixels on such a low resolution screen is pretty rediculous. I'm begining to wonder if they are using cheap screens or something,
Can't find any pixel issues on mine. And would have it replaced if there were
, as I did with the Tocco a year ago.
Bought mine straight from HTC though.
kam187 said:
If it has that many dead pixels then its past what they (HTC) consider acceptable in their policy. In that case it is 'faulty'.
You should really be thinking of it like 'why on earth do you keep giving me faulty phones, get this sorted because i'm getting fed up with this' instead of 'err sorry could i please have another replacement'. Its their fault not yours!
The only down side to another replacement, like you say, is that it may have other problems they dont consider a fault. In any case since you got it online (right?), worst case you could just send the whole lot back and start again with another carrier.
Personally if i had issues like that with a phone, it would bug the hell out of me every time i noticed them, and i'd be kicking myself for not returning it.
15 dead pixels on such a low resolution screen is pretty rediculous. I'm begining to wonder if they are using cheap screens or something,
Click to expand...
Click to collapse
Yeah, I agree man, I think I've got a right to a phone that works properly. However the practicality of it all is that I might not be able to get one. I can't get out of the contract now (7 days is all the time you get) and for the reasons stated earlier it might not be the best decision to chance a worse phone. I'm really in two minds about this but I'm just not sure how many good ones there are out there and how many bad ones there are.
Well... Number five is due tomorrow. Pray for me guys.
Hero number 4 from Mobliefun is due this week and in the interim I have ordered another from Devicewire. I'll have 2 to choose from, so I'll end up sending back either, or both.
Shame I have to go to these lengths just to get a defect free device but to these lengths I shall go.
Dead pixels
Every brand as a dead pixels policy. What HTC's? Some other member posted it at: http://forum.xda-developers.com/showthread.php?p=2909106
a) three dead pixels anywhere on the screen or
b) two continuous dead pixels
If that's the case, you just need to send the phone back and get a new one. If it takes the 6th phone...just ask for a refund and buy it elsewhere. This reminds me of my 1st HDD I bought...the store replaced it for 5 times only to find out that the entire box was filled with damaged HDD's.
What I want to know is what exactly is the problem with the manufacturing process on these handsets? If you get a good one, it's amazing but how few and far between are they?
Dead pixels, gaps etc... you shouldn't be getting that on a high end device.
The last time I had problems like this was dust under the screen on my SE P800!
tatwamasi said:
Yeah, I agree man, I think I've got a right to a phone that works properly. However the practicality of it all is that I might not be able to get one. I can't get out of the contract now (7 days is all the time you get) and for the reasons stated earlier it might not be the best decision to chance a worse phone. I'm really in two minds about this but I'm just not sure how many good ones there are out there and how many bad ones there are.
Click to expand...
Click to collapse
The whole transaction is for the contract AND phone. Efectively you have not received a working phone yet. They have replaced it and replaced it. The 7 days deadline doesnt really apply here. The goods they supplied were faulty and you have full legal rights to ask for a replacement, use your waranty, or ask for a total refund for upto 2 years in fact in the EU.. and 6 years in the UK.
The crucial point is the goods were defective at the point of sale.
I'm fairly certain that the contract doesn't include the handset which is why the people who recently got out of their Orange contracts early didn't have to return their handsets. Thanks all the same though.
It definitely is. The people who got out of their contract took advantage of the terms and conditions/law regarding contracts, and the changing/breach of that contract.
Yeah it definatly includes the handset.
The reason they were allowed to keep their handset was because of the terms of the contract. It was set that way because after purchase the handset belongs to you regardless of the contract term. Its legally dificult for them to tie the contract month by month to the handset because then it would become a kind of lease/purchase asset. This is also the reason why you can request a FREE unlock code after the first x months. The fee is just an admin charge, they're not actually alowed to charge you for the unlock code itself.
Anyway I'm not saying you _should_ send it all back, but that you _can_ if you want to.
It must be a faulty batch. I have only ever had 1 dead pixel on an HTC phone before, the original I-Mate Jam, and Expansys sent me a replacement immediately I mentioned it.
I got my second Hero yesterday (dropped my first in a coffee, dont ask..) and thankfully both of them were defect free. White, unbranded, no screen gap, build quality or LED issues.
Of course, I got mine as an import here in Hong Kong, so the sourcing batch is likely to be very different from Expanys UK or any UK Telco.
Bottom line as other people have said is that the phone does not work as advertised, it is not defect free. You wouldnt accept a new car or CD Player with a big scratch down the side. This is just the same, except worse, as the screen is not just aesthetics, but an integral part of the experience.
Get it replaced until it is right.
Huge pain, I know, and so frustrating.. I really sympathise.
2 hot pixels, gap above the screen and new for phone number 5: backlight bleed at the edges of the screen.
Go HTC!
Send it back mate. Consider buying outright or switching provider at least, that batch is goosed for sure.
I'm awaiting my 4th, should be here in the next couple hours.
God it makes my issue of a gap in the top of the screen seem rather insignificant! Dude you are having some serious bad look with these handsets. Get on to HTC and kick off.
If any sub standard handsets are making it in to the hands of consumers any company worth its salt should be concerned and by the same token be prepared to do something about it.
It may be worth highlighting the fact that they are receiving some bad press on a very reputable forum within the smartphone community as nothing travels faster than word of mouth!
Just got my 4th. I have 1 hot pixel which actually may be a speck of dust, it's hard to tell., but it's practically invisible. Also have a screen gap- the tiny variety which isn't noticeable until you get a bright light reflecting off that copper component at the right angle.
Still not perfect but I'll wait and see what the other one I'm waiting for is like. I'll keep the best one. I'm starting to wonder if almost the whole UK batch is dodgy...
To those who have perfect (white sim-free) handsets please tell me where you got them?
crash_194 said:
God it makes my issue of a gap in the top of the screen seem rather insignificant! Dude you are having some serious bad look with these handsets. Get on to HTC and kick off.
Click to expand...
Click to collapse
I'd love to, anyone know how to address them? There's no point contacting the phone numbers or support addresses on their website as the guys there have no power to do anything but say "why not try resetting your phone? If that doesn't work, return it to Orange or we can repair it for you"
Ha! Now that I examine Hero number 4 in the evening out of bright sunlight, the screen is splattered with dust or stuck pixels. There is also light bleeding out from the screen gap.
Hero number 5 soon...
I'm getting pretty pissed off. What's most annoying is that I'll send back 100 Heros before I settle for a different handset!
How come you guys are on your 4th and 5th handsets? It soley down to the dead pixels? I had 2 and neither had any dead pixels
Hello,
I recently bought a Desire HD, because my Hero's screen got unresponsive, because of a hardware fault of the screen.
I had a real nightmare with my Hero with the repair center. I had to send it 3 times to them in order to actually accept the problems and to partly fix it. About 2 months after I got it back from this almost 2 months horror the screen became unresponsive and I had to ditch my beloved Hero.
I decided to give HTC one more chance and bought a Desire HD and I was really happy with the device until yesterday when I found out that I have a dead/black pixel on the upper left side (left side of the HTC weather and time widget).
I already tried JScreenFix and another app from the market to fix it and had my phone running on it for more than an hour. But unfortunately this didn't fix anything.
I really like this phone and I decided not to get a Samsung Nexus S. But now I have to say that I am more than disappointed that I didn't.
I called my dealer and he said that he can only exchange the device within 7 days of purchase and that I have to send it to the repair center. I'm so frustrated right now that I am really playing with the idea of selling my Desire HD and get any other phone except an HTC.
If someone can help me, I would be more than happy, because I don't know what I can do anymore.
Thank you in advance!
Cheers!
Best way to remove dead pixels (this might be difficult due to the uni body design) is to take apart the phone leaving the SLCD bare and lightly (I normally use a cotton bud to avoid finger prints and avoid excess pressure) massage the effected area.
Attempt this when powered off first, if that unsuccessful do so when powered on (Boot cycle if necessary).
-Source:
Works in the laptop repair industry.
wikihow.com/Fix-a-Stuck-Pixel-on-an-LCD-Monitor
Most phones have a zero dead pixel warranty just check htcs policy on dead pixels then rma it you should receive a new unit
Alternatively if HTC do have a zero dead pixel policy then kick up a stink to the store manager that according to HTC the manufacturer its faulty and unfit for sale. Complain enough you will be surprised what happens
Sent from my Desire HD using XDA App
Ok, thanks for the swift response.
If I take the phone apart I'll lose my warranty right?
I purchased the phone on 07.12.2010 and I never took any of those apart.
To be honest I'm a bit afraid I might screw up ending with a broken/inoperable device.
Do I also need any special tools to do that? And if yes how much do I have to pay for those?
I really don't want to sell my Desire HD so I am open for any suggestions.
Thanks.
P.S.: What do you think of those pixel repair programs on the market? Are they actually working at all?
Edit: Thanks for the hint, I'll check out their policy asap. I already called my dealer and wait for his call back. I will definitely "kick his ass" when he tries to bulls*it me. Thanks!
I have a dead/stick pixel too. I got it quite a while back and i even made a thread about it here. It was a real annoyance for me but now i just learned to live with it. Mine is right at the bottom center of the screen. I really don't have the patience to send it back to england for repair, and i don't have any confidence in taking it apart so i'll just have to live with it :/
I also tried that Jscreenfix app as well and it did nothing. I really doubt the success rate of those type of apps because my laptop has a dead/stuck pixel too and running a program like jscreenfix did nothing on my laptop either.
Yeah, I've read your topic and I tried to live with it too, but my device is like brand new and I paid a lot of money for it so I see no argument for accepting a faulty part tbh. I didn't buy it from a carrier it's unlocked and has no branding at all.
It's like my company/boss pays me for 1 day less a month just because his pc was broken on that day.
I also don't have any patience at all with the european service center anymore. The experience I made with my Hero was so horrible you can't imagine. I don't wish this even to my worst foe.
I also doubt the success of those apps, but I gave it a try so I can't say that I didn't try as much as possible.
i was just like you dude. bought it unlocked sim free no carrier, and only a few days after owning it the problem showed up. Its a real shame that LCD's suffer from this type of fault.
Yeah and I just called HTC to find out what their policy is, but the guy on the hotline told me that I got blablabla days where I can exchange it and after it I have to send it in for repair.
I'm so pissed now that I'm going to literally kill my dealer on the phone when he calls me back.
Glad I could help and thanks for the "Thank".
Unfortunately the Desire HD is a troublesome device to take apart and I wouldn't recommend doing so unless you have a through understanding of electronics and Uni-body casing, if you do plan on going ahead then your best bet would be to look at this:
http://www.htcphones.net/htc-evo-4g-teardown/
this is an similar phone to the Desire HD that uses a similar layout but different components, a full Desire HD tear down from a reputable website isn't available at this moment.
Depending on the warranty of your device then it may breach the warranty.
The best way to check if it breaches your warranty is to ask the manufacturer about the "conditions of the warranty" or not to break any Warranty Stickers.
As for returning the product, you probably have a better chance in saying the phone doesn't meet the aspect of quality you though it would, your more likely to get a return that way because the dealer isn't taking back a faulty product (Its unlikely they will check the product).
Sigh, I got 2 stuck pixels too... One is at the top left corner (red) and another in the middle region (blue)... Just bought for less than 7 days and they are already there... Stupid HTC policy of more than 3 closely pixel sh*t doesn't help at all... I had been using so many HTC phones and it seems that only DHD gave me stuck pixels... What is wrong with their QC? Damn it... Well, i gave up looking at it and learn to live with it... The only thing that is keeping me with HTC is due to Android + 4.3"... There isn't any other phones providing such luxury... its really pathetic...
LittleMerc said:
Sigh, I got 2 stuck pixels too... One is at the top left corner (red) and another in the middle region (blue)... Just bought for less than 7 days and they are already there... Stupid HTC policy of more than 3 closely pixel sh*t doesn't help at all... I had been using so many HTC phones and it seems that only DHD gave me stuck pixels... What is wrong with their QC? Damn it... Well, i gave up looking at it and learn to live with it... The only thing that is keeping me with HTC is due to Android + 4.3"... There isn't any other phones providing such luxury... its really pathetic...
Click to expand...
Click to collapse
If you bought it over the phone or online and are in the UK then you can return it within 7 days for a refund if it is faulty or not. Distance selling rules cover this option.
As for stuck pixels my understanding is that HTC policy is "any three pixels" or "any two joined pixels".
When buying a phone, we often skip the step by step test because we are too eager for the phone that we expect long. Examine the steps necessary minimum:
* LCD Screen
- You for startup phone, startup screen is white color. You look at the different angles to see what is not normal ?
- When the phone was running, you turn on the camera application. You use hand lens cover>>> screen is black. You can observe different colored pixels that do not? if it occurs, it is dead pixels
*Speakers and external speakers (Make a call, listening to music at a volume level to maximum)
*Wireless connections and to try a few sites....
*Squeeze the cover slightly to see if sure?
*..................
Hopefully my experience was helpful for you and sorry for my poor English
Get insurance put up with it for a while and drop it in the sink. Get new one. Your bound to break it at some point in the future.
Sent from my Desire HD using XDA App
I also have one dead pixel mid-right colored green. When I first got it i checked well and it was not there. After a few days it is there.
I bought mine during my business trip to Hong Kong. I went to the shop and asked my dealer to change vthe unit but they said there should be at least four dead pixels in order to change within 7 days. Also they told me to call the htc office but it was weekend and i will be leaving HK on the folllowing monday. so I had no chance but to live with it. I will send an email to Htc to check what they will say.
Guys,
Sorry to sound obvious but have you tried the jscreenfix app (there is an Android version in the market) or similar in order to make sure the pixels are actually dead and not simply stuck? If they are stuck this should repair it. I ran their software via my PS3 after picking up a couple of stuck pixels on my LCD TV and it worked wonders.
Not promising anything but it must be worth ago before resorting to taking it apart/ sending it back. From the comments you do have to let it run a while and maybe on a few occasions, however it should certainly help with coloured pixels (ie green)
To add my 2 cents, when ever i have some kind of issue, i will always make it over the top and add some juicy details when calling any company. For example i will say that my screen starts to loose colors after being on for more then an hour. I know it's not good in a sense, but when something costs 500+ euro, it should work fine for more then few month. In 10 or so years, my stuff was always replaced with a brand new one.
Regards.
Tezray said:
Get insurance put up with it for a while and drop it in the sink. Get new one. Your bound to break it at some point in the future.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
This is insurance fraud, its illegal, classed as theft and is causing insurance premiums to raise for the hardworking Joe who legitimately pays for his insurance.
Lankius Maximus said:
Guys,
Sorry to sound obvious but have you tried the jscreenfix app (there is an Android version in the market) or similar in order to make sure the pixels are actually dead and not simply stuck? If they are stuck this should repair it. I ran their software via my PS3 after picking up a couple of stuck pixels on my LCD TV and it worked wonders.
Not promising anything but it must be worth ago before resorting to taking it apart/ sending it back. From the comments you do have to let it run a while and maybe on a few occasions, however it should certainly help with coloured pixels (ie green)
Click to expand...
Click to collapse
Glad to hear jscreenfix helped your problem but...
DaMastachief said:
I already tried JScreenFix and another app from the market to fix it and had my phone running on it for more than an hour. But unfortunately this didn't fix anything.
Click to expand...
Click to collapse
Hello Folks,
sorry for not being able to answer quicker, but I came back late from work and couldn't access the site due to overload until now.
My dealer called me back and I explained everything to him and also told him that I won't send it in for repair again as I had a nightmare with him already with my Hero. He spoke to his boss, called me back and told me that they will make an exemption and change my phone. I am getting a brand new one, I am really excited and very happy and satisfied.
On the other hand I hope that this pixel issue won't happen again.
Lucky me I always keep everything in the package and take care about my gadgets very nicely. I already did a reset, cleaned it and put everything in order into the package like I got it.
I also don't do any insurance fraud and I am also exaggerating on the phone, but tbh honest guys: You can say whatever you want and try whatever is possible, but those guys at the HTC hotline don't give jack **** about your problems. Their answer is always the same and their flexibility in terms of problem solving is literally zero.
About that JScreenFix, I think it might work with stuck/coloured pixels. But dead black pixels can't be repaired with it. The program seems to cycle and cycle through all colours and tries to somehow calibrate the screen/pixels again. But dead pixels seem to be dead. At least that's what I can say about trying it and another application from the market.
But I will definitely check my phone very closely tomorrow upon receipt and will also do this in the future, because it takes like 1% of the time I need compared to waiting in line at any hotline.
Thanks again for all the hints and also for the link how to take it apart. Tbh I got a bit too much respect to do this and also because my phone is 14 days old and got 11,5 months warranty.
Wish me luck that the new one will be flawless and without any problems.
Cheers!
After reading this thread I decided to look and found one , it is purple so does that mean Jscreenfix should hopefully work?
Jscreenfix is absolutely bullsh*t in my opinion. Mine is definitely 2 stuck pixels as they are coloured red and blue, not black... But running it for more than an hour and not helping really makes my hopes dashed...
Got my transformer last night, i expected some light bleed, but this one had TONS. It must have been in at least 8 originating places, some large, some small. So I figured I'd have to pay return shipping to Newegg, but I wanted to ask a few questions first. I chatted with on online rep and she immediately issued me a return UPS label! I don't know if its like this for every item, or just for the transformer because so many are being exchanged, but just chat online and they should issue you a return label. Figured it was good to know for those looking to buy and those who already have purchased through newegg...
--also attached a pic...you can see its unacceptable...
In case anyone did not know, if you ask for an "advanced replacement" Newegg will ship out your exchange immediately before the return has been received. Your credit card will not be charged again unless the return is not received within 30 days. Each week you waste in RMA Hell is just another week closer to better tablets being released or prices dropping. I believe you also only get a 30 day return window from the date of your original invoice so anything you can do to expedite the process increases the number of chances you get to receive 1 of acceptable quality.
I am thinking about trying 1 more exchange as my transformer still has defects - as this is my second and it is of much better quality than my first, I will probably just wait until the new exchange arrives and then send back which ever 1 I like the least.
jateelover said:
Got my transformer last night, i expected some light bleed, but this one had TONS. It must have been in at least 8 originating places, some large, some small. So I figured I'd have to pay return shipping to Newegg, but I wanted to ask a few questions first. I chatted with on online rep and she immediately issued me a return UPS label! I don't know if its like this for every item, or just for the transformer because so many are being exchanged, but just chat online and they should issue you a return label. Figured it was good to know for those looking to buy and those who already have purchased through newegg...
--also attached a pic...you can see its unacceptable...
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What's that bright white light on top of the picture? Is that a super lightbleed?
Sent from my PG06100 using Tapatalk
Lol no...its the black picture i got from google...just had a white dot on it...so how do i request an advanced return?
finalhit said:
What's that bright white light on top of the picture? Is that a super lightbleed?
Sent from my PG06100 using Tapatalk
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Jatee,
It's actually referred to as "cross-shipping." You just call and choose the return option. When you get a rep tell them you would like them to ship out a replacement immediately and they will provide you an RMA, a UPS shipping label, and then ask for your credit card. The card is used in case you never send back the damaged one. You have 30 days total to get them the damaged unit back and then nothing is done with your credit card.
yea newegg is awesome like that, no questions asked. Western Digital does that too.
And this is why you buy anything with an LCD from a reliable retailer. NewEgg's recent policy changes on LCD monitors have convinced me they're in it to please the customer, not just make money.
Just got off the phone with them. I can confirm they will ship a replacement before they receive a defective item. They had no problem cross shipping, so i will receive the other one hopefully on saturday. Awesome customer service...
jateelover said:
Got my transformer last night, i expected some light bleed, but this one had TONS. It must have been in at least 8 originating places, some large, some small. So I figured I'd have to pay return shipping to Newegg, but I wanted to ask a few questions first. I chatted with on online rep and she immediately issued me a return UPS label! I don't know if its like this for every item, or just for the transformer because so many are being exchanged, but just chat online and they should issue you a return label. Figured it was good to know for those looking to buy and those who already have purchased through newegg...
--also attached a pic...you can see its unacceptable...
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Click to collapse
Whoa! Dude ! That's bad, really bad !
Sent from my GT-I9000 using XDA App
psycho2097 said:
Whoa! Dude ! That's bad, really bad !
Sent from my GT-I9000 using XDA App
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Click to collapse
I know right? I expected some bleed, but i couldn't believe this...hopefully this next one is better...
This is quite possibly the worst documented example I've seen yet. This is absolutely unacceptable. My light bleed was about half of that in terms of height and it still warranted a replacement from Asus.
You definitely deserve a replacement. There's no way anyone should live with that. Almost 1/3 of the screen is gray! This is the kind of **** that pisses me off, QC at its worst.
The egg was always good with customer service. I've been shopping with them for a long time and everytime you have an issue they trust you, no restocking fee, here's a label. Unlike some other retailers they don't marginalize you or treat you like a criminal.
Tubular said:
This is quite possibly the worst documented example I've seen yet. This is absolutely unacceptable. My light bleed was about half of that in terms of height and it still warranted a replacement from Asus.
You definitely deserve a replacement. There's no way anyone should live with that. Almost 1/3 of the screen is gray! This is the kind of **** that pisses me off, QC at its worst.
The egg was always good with customer service. I've been shopping with them for a long time and everytime you have an issue they trust you, no restocking fee, here's a label. Unlike some other retailers they don't marginalize you or treat you like a criminal.
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Ah, that picture is misleading. The light bleed is a lot less visible in real life, I guarantee you. He was warranted a replacement from Asus, but chose to go through the retailer instead...
...Which was easier, since it's NewEgg.
Exactly, the camera exposed too long (because its metering system wants the overall scene to be around 18% gray), and made the problem look far worse in the picture than in real life.
Look at the dots at screen left. They're what appears when the controls are hidden by the tablet, as for example when using Google Books to read a book.
Open a book, set it to night view, flip the page, wait for the controls to disappear. Even when set to maximum brightness the dots are only very *barely* visible. Maximum brightness isn't a likely use-case for looking at a mostly black screen where you might notice the bleed, though. More likely, you'll have the screen mostly or totally dimmed to prevent it searing your eyeballs out of their sockets.
If the picture was correctly exposed, I would place money that the bleed is barely visible if at all on the vast majority of the screen.
knoxploration said:
f the picture was correctly exposed, I would place money that the bleed is barely visible if at all on the vast majority of the screen.
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Eh, I doubt this. Bleed was probably fairly obvious in the dark or under certain lighting, but not as pronounced. Visible? Definitely. I doubt the OP is nitpicking, but the picture isn't reliable, regardless.
In the extreme corners of the screen, yes, I'm sure it's still visible even when correctly exposed. He/she has led other forum members to believe 1/3 of the screen has visible bleed though, and I'm certain it doesn't.
Heck, I can give you an exposure that would lead you to believe my entire screen was covered with edge-to-edge bleed. It wouldn't be realistic, but neither is this.
I started having problems with the power button, so i went today to get it replaced and to my surprise the SKU had change and they told me they couldn't replace the unit because the one they have was different. I asked the lady to call the store manager and she confirmed that I had to pay the difference because the one the sold on black Friday was build with cheaper components "can I get a lol?" I had to get a general manager involved and even after that I had to call the store I originally bought the transform from and get that General manager involved too.... well tomorrow I'm getting a new one. will see. Hopefully no one else has to go trough this.
LOL at the "build with cheaper components". IIRC there was another member who had to RMA two BB TF due to power button also.
What's the sku?
swissross said:
What's the sku?
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the new one is Model: TF101-A1| SKU: 2475916
I'm glad BB's UK failure and market exit has come as quickly as they came. Crook banditos.
Sent from my Nexus S using xda premium
The Best Buy "X1" was just the A1 with a different SKU to prevent price matching.
They frequently pull the same shady maneuver.
I've been playing around with dead units I've managed to obtain. It appears that there are some units with the bezel power button being prone to go out of alignment with the inside electronic power button. Press it a certain way and it goes out of alignment, causing it to not pop back out and you end up with a stuck power button.
To fix, you have to take out the bezel and realign it. Kinda a pain, really.
I hate best buy, i came believe they get away with crap like this and sku changes to avoid price matching.
Sent from my SAMSUNG-SGH-I777 using xda premium
Another possible explanation for the X1. Factory refurbs, Search the early forums and you will see there were lots of TF's returned for various reasons, dup orders, light bleed, battery draining ( eventually fixed) or just played with and did not like. I am sure these were not scrapped, but rather retested and sold at a discount .
Rumbleweed said:
Another possible explanation for the X1. Factory refurbs, Search the early forums and you will see there were lots of TF's returned for various reasons, dup orders, light bleed, battery draining ( eventually fixed) or just played with and did not like. I am sure these were not scrapped, but rather retested and sold at a discount .
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Click to collapse
Would be quite illegal for refurbs to be sold at retail as new.
Sent from my ADR6400L
Rumbleweed said:
Another possible explanation for the X1. Factory refurbs, Search the early forums and you will see there were lots of TF's returned for various reasons, dup orders, light bleed, battery draining ( eventually fixed) or just played with and did not like. I am sure these were not scrapped, but rather retested and sold at a discount .
Click to expand...
Click to collapse
Agreed. I just bought a TF as a present for someone. Brand new from buy.com. Or supposed brand new from buy.com. There was a seal on top of a broken seal. It was a returned unit.
Anyway, I turned it on, played around with it. OMG, after dealing with over a dozen ips display devices, this one has the least light bleeding I've ever seen! Bluetooth, wifi, gps, everything works! The system works great. What's more, I managed to overclock it to 1.6 during my test runs. And the device feels 100% solid. No creaks or anything. I even applied several torque tests and nothing budged.
Whoever the dumbass that returned this almost perfect unit. Haha.
I just came back from the store and there was a different manager and he said he was not going to exchange my tablet... He said it was because the one they sold on BF had an older version of Android. I know its just retarded.
Tomorrow Il will filing a complaint with the better business bureau.
Vertig0 said:
I just came back from the store and there was a different manager and he said he was not going to exchange my tablet... He said it was because the one they sold on BF had an older version of Android. I know its just retarded.
Tomorrow Il will filing a complaint with the better business bureau.
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You do realize that the BBB is a private organization, and that best buy couldn't care less what the BBB thinks, right? It's just another method of control of the masses.
Gotta admit the move made by best buy is pretty slick, though. Change the model number so people can't exchange it.
Is it already past the Holiday return period? But if it is past...then you could look into the thread that goes into how to correct the problem that you have with your power button. Assuming that it's the same problem you have.
goodintentions said:
You do realize that the BBB is a private organization, and that best buy couldn't care less what the BBB thinks, right? It's just another method of control of the masses.
Gotta admit the move made by best buy is pretty slick, though. Change the model number so people can't exchange it.
Click to expand...
Click to collapse
I know it's a private company, but it's not the first time I have use them. Trust me they don't want a record of unresolved issues.
SiNJiN76 said:
Is it already past the Holiday return period? But if it is past...then you could look into the thread that goes into how to correct the problem that you have with your power button. Assuming that it's the same problem you have.
Click to expand...
Click to collapse
Yes, still under the return period, that's why I want to get it replaced. Once I have access to a computer I will check that post thx!
Vertig0 said:
I just came back from the store and there was a different manager and he said he was not going to exchange my tablet... He said it was because the one they sold on BF had an older version of Android. I know its just retarded.
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Click to collapse
This is right up The Consumerist's alley. Get a little internet attention. They love Best Buy stories.
Same thing happened to me with my NetBook in August
I work for Best Buy... sadly they do change SKUs quite frequently. The added letters/numbers on the end of models typically involves some kind of feature change on the unit.
I would not take no for an answer. Keep talking to someone higher up until you get a replacement. Does your local news agency have someone you take complaints to and they investigate it?
If they tell you it has a different version of android on it laugh at the idiot in their face then walk over to the display unit and show them its the same version.
https://lifehacker.com/everything-you-need-to-know-about-the-google-pixel-clas-1822843434
Looks like we might be entitled to a bit of money. The article says we don't have to do anything and will be contacted via mail. I'm not sure how "they" know all of our addresses though. It would be nice if there was a list to join for emailed updates and information. Please leave a comment if you have any further knowledge!
Article TLDR:
WHO?
"According to the filing, the case covers 'all individuals in the United States who purchased a Google Pixel or Pixel XL smartphone, other than for resale, between October 4, 2016 and the present.'" with the exception of "people directly connected to Google or the trial. That includes anyone working at Google, a Google subsidiary, or Google-affiliated company. It also rules out any judges assigned to the case, along with their immediate family."
WHEN?
"For now, there’s not much you need to do. Just by buying a Pixel phone you’re included in the class action lawsuit. Once a trial is approved you’ll probably receive a notice in the mail telling you how to actively join the case. It will also explain how to file a claim once the lawsuit is settled— assuming there’s some money to be had."
WHY?
Google’s Pixel and Pixel XL smartphones suffer from what the company called a “hairline crack in the solder connection on the audio codec.” In some cases, this made it extremely difficult to use the microphone, making phone calls and voice commands impossible.
The company says only 1% of Pixel phones included the defect, but the lawsuit notes that within just a few weeks of the device’s launch people were already reporting issues with the microphone. Instead of offering refunds, Google replaced some defective smartphones with new units that had the exact same issue. Even worse, the company never stopped selling the Pixel and Pixel XL despite mounting evidence that something was wrong.
I feel like I got ripped off by Google, and I'm not buying another, Lots of issues with this phone, and if you take a photo near the sun you get BIG round sun flairs.
godfish said:
I feel like I got ripped off by Google, and I'm not buying another, Lots of issues with this phone, and if you take a photo near the sun you get BIG round sun flairs.
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That's also every phone and camera that isnt a dedicated camera that costs more than $1000. Do you feel ripped off with a dedicated camera that does this too? And I wouldnt say there were too many problems...some, sure, but enough to deter from buying another Google phone?
The price is more of a deterrent to buying another phone if you ask me.
Yeah I 2nd what @godfish said I bought an EOS Rebel and the damn thing won't make phone calls to save my life. I mean what the hell. But as far as my pixel XL goes, ever since I rooted and unlocked the bootloader and flashed a new rom everyday I seem to have apks crashing, substratum themes that don't mesh well with some apps. Loss of root from twrp. Its all Google's fault. So I was thinking of getting the pixel XL 2. How's it's camera? Does it work under water ?
I don't really get why there's got to be a class action lawsuit their exchange policy is awesome and easy to deal with. Had a problem with mine and it only took about a two-minute phone call before they sent me another one. People are always trying to get a dollar. I won't be joining the class action deal.
mac796 said:
I don't really get why there's got to be a class action lawsuit their exchange policy is awesome and easy to deal with. Had a problem with mine and it only took about a two-minute phone call before they sent me another one. People are always trying to get a dollar. I won't be joining the class action deal.
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My wife had 4 pixels before we demanded a different phone (a galaxy s7) from Verizon. Insane.
Joshuaboyzn said:
My wife had 4 pixels before we demanded a different phone (a galaxy s7) from Verizon. Insane.
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Yes that's no good. I had the first gen pixels big and small, they had no issues, maybe I got lucky. Then I got the pixel xl2, it had touch screen issue and they replaced it.
My PXL is all good. Did get a P2 and P2XL and both were fault: P2 had speaker issues and the P2XL had the worst blueshift imaginable. Returned both for full refund including all shipping costs,no hassles and no questions.
Not sure this is worth a class-action lawsuit, but then again, I'm not in America. Good luck if you get something (as long as that doesn't then affect the rest of us... Y'know, higher prices, for example)
mac796 said:
I don't really get why there's got to be a class action lawsuit their exchange policy is awesome and easy to deal with. Had a problem with mine and it only took about a two-minute phone call before they sent me another one.
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I refused to RMA because what I get back would not be bootloader unlockable. I've basically been clearing my cache in TWRP every day since November because of the random reboot issue. Many have exchanged phones multiple times and still receive a refurbished device that does the same thing. Without an unlocked bootloader and TWRP, I'd be suffering the same fate as many who just have to watch their phone reboot repeatedly until it dies.
mattwheat said:
Yeah I 2nd what @godfish said I bought an EOS Rebel and the damn thing won't make phone calls to save my life. I mean what the hell. But as far as my pixel XL goes, ever since I rooted and unlocked the bootloader and flashed a new rom everyday I seem to have apks crashing, substratum themes that don't mesh well with some apps. Loss of root from twrp. Its all Google's fault. So I was thinking of getting the pixel XL 2. How's it's camera? Does it work under water ?
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I snorted out loud. I almost spit water all over my bed.
If you read Google's own discussion groups, this is a huge problem and there is clearly a manufacturing defect with the motherboard. This problem only affects the XL, it seems.
I was running stock and mine died suddenly at the ripe old age of 16 months. I was lucky compared to many others!
I expect a $100 off brand phone to last longer than 16 months, but I don't expect an off brand company to do anything for me when it dies. Spending nearly $900 on what's marketed as the best piece of premium hardware is different though, but Google could only refer me to an aftermarket shop that wants to charge me $350 for a new motherboard... There's no way to just but the replacement part.
Ignoring the fact that I feel like the right thing for Google to do is extend coverage for manufacturing defects like this, wouldn't the $350 repair simply be replacing my old defective hardware with new defective hardware? If Google won't admit to a problem, it's pretty much impossible for them to assure us that the problem has been addressed and that we should have faith in the replacement parts.
I've never filed a warranty claim in my life and can't stand it when people RMA their devices at the 12 month mark just to get a newer phone or to fix a screen that got cracked when they threw the phone into the wall.
Some of you can laugh if you want, but it will become very much not funny in a few more weeks/months when your device inevitably dies from the same issue.
Unfortunately, you are not the only customer.
mac796 said:
I don't really get why there's got to be a class action lawsuit their exchange policy is awesome and easy to deal with. Had a problem with mine and it only took about a two-minute phone call before they sent me another one. People are always trying to get a dollar. I won't be joining the class action deal.
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Click to collapse
I just wrapped up a six month battle to replace a Nexus 6P that had device protection. I was offered a replacement during that famous "2 minute phone call" (6 month after purchase). When I saw I needed to authorize about a GRAND for the replacement I offered to send the phone and wait it out while using my Nexus 5X. I was told quite quickly (despite being told I would have the defective phone replaced with a Pixel XL) "WE WILL SEND YOU WHAT YOU SEND US." me: but you guys just told me you are aware it has a battery issue: " WE WILL SEND YOU WHAT YOU SEND US". 6 months later -and involving the Better Business Bureau: 2 days after emailing BBB -I had the Pixel XL. After asking them for 6 months to honor original solution.
I know a good product when I see one; or at least I respect innovation.
I use their phones for the tower/switch software/set-up.
But, I highly advise to use their system; while not purchasing through them.
If it's in there best interest to resolve the situation quickly and effectively; they will.
If your idea of fair is not inline with them; you are bounced infinitely between dept. Until the BBB jumps in.
Y'all been warned.
Hopefully, they are working on this.
THX. no hard feelings. honestly my 100% experience...
oh well