OTA programming - Droid Incredible General

So being the crackflasher that I am. I flash my phone at minimum once a day. Now I've began to notice that I have to dial **228 to receive the ota programming from Verizon intermittently For instance I flashed from Protekks build 7-the newest CM7 nightlies and never once had to reprogram. During this time I've changed kernels about a zillions times and also roms but kept CM7 as my daily rom.
So this morning I flashed the newest nightly and I noticed that my exchange account wasnt syncing with wifi off and sure enough I needed to reprogram. Why would it suddenly need to be reprogrammed?
Flash steps I take
back up existing rom with in CWM
Wipe Data
Wipe Dalvik x3
wipe cache
Install zip
Install Gapps (if needed).
I use these steps everytime.

228 updates your Preferred Roaming List (PRL).
http://support.vzw.com/faqs/Wireless Service/faq_prl_preferred_roaming_list_update.html
It should not influence your phone's ability to sync emails, unless you mean that it improved your phone's ability to find a tower with a solid data connection.
When you say "sure enough I needed to reprogram," do you just mean that the problem went away after you updated your PRL? Or did you get some other notification that your PRL was having issues?
PRL updates are done manually, regardless of what ROM you're on. As per the above link, it is recommended that you do it on a regular basis.

Well when I first booted my phone I turn on wifi so that I can sync my google and exchange account much faster than if I were using 3G. After I disconnected wifi I noticed that exchange mail, gmail and voice were not updated. I didnt think to place a call or try to test text messaging but as soon as I updated all data reliant apps began to function as they should.
We used to have this problem with our Blackberry users in house and I was never able to figure out why some users would see this issues while others did not.
I will begin including OTA programming into my flash steps to curb any future issues.

C Brown said:
I will begin including OTA programming into my flash steps to curb any future issues.
Click to expand...
Click to collapse
You can do that if you want, but it's most likely overkill.
Verizon only puts out a new PRL every month or so:
http://www.roamingzone.com/prl/#Verizon
You can check your PRL version at any time through Settings > About Phone > Status.
You'd probably be better off trying to investigate what other factors influence your inability to connect to data. I.E. can you fix it via reboot? Airplane mode on/off? The PRL may not have anything to do with the issues you're having.

Next time I see the issue I'll give those a shot. Thank you for your insight

Related

[Q] No more 1X data after playing in the hidden menus

I was playing around with this and, beyond changing the GPS settings and the navigation volume, I didn't change anything, just browsing.
Well, my phone rebooted a few times while in the ##DATA# section, even though nothing changed (that I am aware of), and now my phone no longer has 1X data, so my data goes away unless I have 3G.
Does anyone know what I may have changed that broke this? I haven't touched any settings in the main phone, as it happened while I was looking around in the secret menus.
Is there a way to restore all of the settings to default if all else fails? I tried doing the *228 option 1 programming, but to no avail. Still no 1X data.
-------------------
UPDATE: For those reading this thread because you have also lost data connectivity, I have solved my issue.
By a recommendation from the IRC channel, I activated a different phone (any phone will do, even a dumb phone), waited a while (I waited a day, just to be safe, but I don't think any delay is needed), then reactivated my Fascinate again. Once I rebooted after activation, the data was all back to normal again. No issues.
Keep in mind, you MUST do a new activation, not simply a *228 opt 1 while the phone is currently activated, as this does not seem to reactivate the data. It must be a new device activation (coming from a different device)
Hope this helps someone avoid the stress I went through.
Bump because this sucks.
Need help from devs!
+1 bump!
This is a serious issue as a result of people releasing the "secret codes" with no explanation of what each menu option does.
I, too, am experiencing intermittent data connectivity as a result of tinkering where I shouldn't have been. The OP and I are not holding anyone liable, but just asking for expert help to get our phones back in original working order. I really don't want to call Verizon, risking this becoming an insurance claim which requires a $150 deductable. I could drop Big Red and get an Epic or Evo with that money (contract is up in a couple weeks).
My problem is that the data connection seems to be going into an on-demand state, but when that demand is present, the connection will drop. If I wake the phone (press the power button to turn on the display and unlock), a 3G connection is present. However, if I try to start browsing the web, for example, the connection will drop completely within 1-2 minutes.
I've tried changing the "Set preferred network type" option (found in *#4636*1111# > Phone Information) to every logical option - WCDMA Preferred, CDMA auto (PRL), CDMA only, EvDO only, etc - to no avail. Looking at this menu right now, the preferred network is set to "Unknown". When I toggle the radio on/off from this screen, the "GSM disconnects" active log takes a few minutes to connect, and I see packet traffic. But, again, when I attempt to use that data connection, it will drop completely in short time. I've done everything I can think of, short of a full Odin restore.
Surely XDA has some cellular experts here - maybe even Verizon network techs - that know how to fix this.
i disagree with your first line. this is a n issua as a result of people who dont know what they are doing. not because it was leaked. if you dont know how to mess with your phones. dont. and if u do and screw up, dont blame anyone but yourself
Thanks for the not helpful reply. Argue in your own thread. I need help, not a finger pointing lecture.
Unless you know what caused my issue, you are just as ignorant as I am. The difference being I didn't climb on a soapbox about it.
Sent from my SCH-I500
lowkee said:
Thanks for the not helpful reply. Argue in your own thread. I need help, not a finger pointing lecture.
Unless you know what caused my issue, you are just as ignorant as I am. The difference being I didn't climb on a soapbox about it.
Sent from my SCH-I500
Click to expand...
Click to collapse
I'm in the same boat, lowkee. I'm just frustrated because I've posted this issue in 2 different forums and no one tries to help.
Just like you, I only changed the GPS Startup Mode to "cold" and looked around at other things - I touched nothing else. Last time I checked the GPS setting, it was back to "hot".
My intent was not to start a flame war or hijack your post. I was only trying to explain what I troubleshooting I've done in hopes that it may help you and, more importantly, get a response from someone who knows this topic front to back.
The response I got is the reason why my post count is only 2 (now). These days you can't go into any forum without risking backlash or flaming.
Back to the topic at hand - does anyone have any helpful suggestions for the OP? I'm just going to do a stock Odin restore and read up.
Let me know if that ODIN restore (and which part of it) fixes the issue. I have a suspicion it won't, and if it doesn't, I'm really worried.
Wiping is not an issue; I don't want to have to wipe for no benefit, though. Thanks for being the test subject
Ok. So I actually had to use the "force close loop" restoration method, including manual voodoo removal even though it should have been removed before - I never reapplied it. Data is staying up... nope, just dropped again. I'm really starting to hate this phone.
Here we go again... baseband version is the DI01 update, but build number is DH12. Removing root and going to try OTA update, IF data will stay connected long enough...
That DInc in my desk drawer is starting to look better every day. It's even one of the first batches that had the (AM?)OLED screens AND it has Froyo!
I hate to start typing this, but I believe I've fixed my issue. Here's what I've done so far (in order):
Removed Voodoo lagfix manually.
Wiped System via stock recovery.
Wiped system/cache/Dalvik cache via Clockwork Recovery.
Flashed stock system partition via Odin w/ PIT loaded.
Flashed stock kernel via Odin w/ PIT loaded.
Followed steps from the post "How to Escape the Force Close Loop of Hell" on AndroidCentral forums (sorry, can't post links yet).
Once fresh ROM loaded, installed CWM, fixed permissions & reboot.
Loaded the latest JT stable kernel.
Installed latest JT CleanROM.
And, of course, while I was typing this post, it dropped data connection when browsing the web, but not during the first time setup when Google Sync was processing. Very odd, but I'm now at a point where I feel I can troubleshoot further. Not going to install any unnecessary apps until I get this fixed. The SpeedTest.net app is good to test your connectivity - data immediately drops when I run it.
Also keep in mind that when I say that the data connection drops, I mean the 3G icon itself completely disappears and I get a network error. So back to the drawing board.
This is what i have had to do to correct 99% of all my issues ... results may vary and I base this off my own personal experiences:
To undo any changes that the hidden menu would have changed, I did a "factory data reset" from within the privacy options. Not from clockwork and not from teh original "-Vol and power". Neither clockwork or stock data and cache wipe clean out dbdata. It has to be done within the system options. Those of you not able to add new gmail accounts and super sekr3t phone code problems need to wipe dbdata via this method. Odin backups only restore kernel, recovery and system. dbdata remains untouched and contains these configurations. Ever wonder why after a clockwork wipe, it still remembers your gps options after you selected english and proceeded to configure? Hope this helps.
I'll give that a shot now, but doesn't the manual method to remove voodoo wipe /dbdata?
BTW, I had to perform the wipes from stock and CWM recovery because the system was stuck in a force close loop.
EDIT: So I did the factory data reset from within the OS and as soon as I try to open the browser, the network connection drops off. Time to call CS for a replacement. :-/
OP: As long as you haven't tinkered with funky ROMs or lag fixes, I bet this will solve your problem. Like you said, a wipe can't hurt anything but convenience.
jokerls240 said:
EDIT: So I did the factory data reset from within the OS and as soon as I try to open the browser, the network connection drops off. Time to call CS for a replacement. :-/
Click to expand...
Click to collapse
well ... crap ... So much for me posting something useful for once
zeiroe said:
well ... crap ... So much for me posting something useful for once
Click to expand...
Click to collapse
The help doesn't go unappreciated. I've just played with too much experimental stuff, thinking XDA has never let me down. I'm glad you stepped up with a logical suggestion!
Let's just hope this works for the OP.
Thanks guys for trying so many methods. I have a feeling the unreachable phone firmware is storing this data, which means it may not have a reset at all. Some guy in a cubicle somewhere has a document which shows all of those settings.. we need to kidnap that guy.
Seriously, though, this may require a phone replacement if we cannot get someone to tell us what setting controls 1X enabling and tell us the value it needs to be set at.
The conspiracy theorist in me wonders if this was intentionally done by the factory (or Verizon) to detect tampering. Say, you always have to change X value to Y when entering a certain menu or the configuration goes pear shaped. If I were trying to detect phone hackers, this would be my method of detection/prevention. I'm evil like that >
jokerls240 said:
I really don't want to call Verizon, risking this becoming an insurance claim which requires a $150 deductable. I could drop Big Red and get an Epic or Evo with that money (contract is up in a couple weeks).
Click to expand...
Click to collapse
The deductible for an advanced device is $89, not $150
This is beyond awful. Now I don't have 3g OR 1x data. I'm using Wifi right now to make this post.
There must be a way to fix this!
Sent from my SCH-I500
If you restore default this settings will go back to default too
Sent from my SCH-I500 using XDA App
Also you can use oddin to restore the stock kernel and software
Sent from my SCH-I500 using XDA App
I think its funny that people havent done a FACTORY RESET before posting here. Then they post they don't want to do one because they will lose all their data. Big wow, back it up, do a reset, restore and boom alls good.
martouf13 said:
I think its funny that people havent done a FACTORY RESET before posting here. Then they post they don't want to do one because they will lose all their data. Big wow, back it up, do a reset, restore and boom alls good.
Click to expand...
Click to collapse
So you really think a factory reset messes with radio settings?
Interesting.
Sent from my SCH-I500 using XDA App

regaining data connection

Hi guys,
I tried to do a search but didn't find anything that worked...
I've been recently losing my 3g/1x data connection a lot for long periods of time (30 min or more). It's annoying since I can't check my e-mail, or listen to Pandora, basically all the things I got this phone for since I'm limited to what I can do on my computer at work.
Anyway, is there a bizarro fix for this? I've tried rebooting the phone, airplane mode on/off, and updating my profile. I remember with my old medium intelligence phone I could tell it to check my e-mail or something and trick it into waking up the data but no such luck as the phone complacently accepts there's a connection error.
Thanks in advance!
You may want to try letting folks know if you are running stock or a custom rom, which one it is and what modem version. Whenever I run into strange issues with my phone that isn't attributed to the rom I'm running, I just ODiN back and reflash through the process and that usually takes care of most problems. G'luck.
I have noticed mine does that too occasionally. Turning 4g on and then back off usually makes 3g start working again for me.
In my case my phone sometimes has trouble finding 3g after using wifi for a while, toggling 4g almost always makes 3g work again.
Sent from my SPH-D700 using XDA App
Oh right! I'm just on the stock rom.
Toggling 4g and wifi doesn't work for me. Thanks for the suggestion though.
It happens more at work so it probably has something to do with that. I generally always end up roaming but I haven't had trouble in the past with using roaming data. It still says unlimited on the Sprint account website and will come back every once and a while. (I know because it'll notify me of new mail or something random.)
are you in an area of low reception? that could cause it but not sure if there is a work around for it...
this same thing happens to my wife's epic.but not regularly..
I updated the prl and seems to stopped doing it,,
I was having the same issue coming out of Airplane mode. The 3G was coming back sporadically and then not at all. I called Sprint support and they had me do a phone Restore through the service menu ##3282# (you need your MSL) and it reset the phone like it was going through the activation process. It wasn't a factory reset so I didn't have to reinstall any apps. It did work the first time but after that it started happening again.
I finally went into the Sprint store and they did a hard reset, which is the same as a factory reset (I think) Settings>Privacy>Factory Data Reset. That was a couple of days ago and I haven't had the problem since.
Unfortunately, this requires completely wiping out your installed apps. I was on the stock rom and unrooted so I hadn't backed up with Titanium Backup (needs root). But I did use AppBak to backup my list of apps so that it was easier to restore them from the Market. If anyone knows a way to backup and restore similar to Titanium, that doesn't require root, let me know.
I was having the same problem with mine and nothing worked so they gave me another one. If it's that bad call sprint tech or take it they will probably give you another one
dennistpm said:
... If anyone knows a way to backup and restore similar to Titanium, that doesn't require root, let me know.
Click to expand...
Click to collapse
I use "Sprite Mechanic" for backing up my APK's to SD card. It only recognizes market and 3rd party installed apps. Can be found in the market for free.
Sent from my SPH-D700 using XDA App

Sudden issues with wifi + LTE, MHC19Q (Solved)

Edit 5: Gonna go ahead and declared this solved, the problem hasn't come back since I factory reset and reflashed MHC19I (not Q) from scratch. No more issues with wifi not autoconnecting or taking excessively long to connect, no more battery drain (got nearly 48 hours this weekend including a good amount of time spent in a poor/oversaturated service area at the Grand Prix), etc. Probably going to wait until the May update before flashing any OTAs.
Edit 4: Two days later and still seems to be working fine. I'm seeing some other issues on the April update (significant battery drain, slow wifi connect, etc.), so this morning I tried rolling back first to January (wouldn't get LTE) and now to March (fine so far). With the exception of keeping my media, I'm setting this up completely new, i.e. redownloading everything from the Play Store, to avoid any weirdness from restoring backups.
Edit 3: A factory reset done via TWRP (which retained my media) seems to have solved it for now. At any rate it's been acting normal longer than anything I've done before. This includes restoring my apps + their data via TitaniumBackup (but not system backups), reflashing SuperSU and otherwise getting my phone back to where it started. I've tested things that were known to cause it before like having wifi active but leaving my signal area and having it revert to cell data. The only issue I've noticed now is that wifi no longer seems to autoconnect when it's in range of my router. Not a huge deal but kind of annoying, if anyone has a fix for this I'd appreciate that too.
Edit 2: This issue is NOT resolved. The problem came back after working for a little while. Once the LTE fails the wifi will never reconnect on its own. It seems like everything still works except loading images from anything (reddit, instagram, etc.) and loading bookmarks. I can make google searches, download apps, go into reddit comments, go to instagram profiles I've never been to before, and so on. Is my device defective?
Edit: It appears that going through the motions of flashing the latest update (save for recovery.img and formatting userdata) has fixed the issue. This includes reverting to the stock kernel and flashing the vendor.img, which I hadn't done before. Wifi can be flipped off and on and will reconnect and there are no "!"s anywhere in sight. Strange considering I essentially went through the whole process minus the stock kernel and vendor.img, just out of order, with no effect.
Can anyone offer insight as to what piece of that process might have fixed this? It's not clear to me which pieces of the update are responsible for wifi and cellular connectivity besides the radio and kernel. Leaving the original post below in case anyone has anything to add or is going through this same issue. I'll update this post if the issue returns.
---
As of just this afternoon I'm suddenly getting a strange new issue that I can reproduce pretty consistently. I first noticed that my wifi signal was claiming to be connected but with no internet, and showed a little exclamation point next to it. I disabled wifi, and noticed the exclamation point jumped over to LTE. In both cases, I can still essentially use the connection. I disabled cellular data with wifi connected and could still browse the web, and likewise if I disabled wifi and the exclamation point was back on the LTE symbol. However, I notice some apps like Instagram will refresh posts but no longer load images, and reddit will load posts but not follow any links or load any images either.
Things I've tried:
-Flashed the 2.50 radio (down from 3.61)
-Flashed the MHC19Q system.img and cache.img
-Installed ElementalX kernel (at first it looked like it fixed the LTE issues, but really it just made the "!" go away; still seeing the same issues when I connect to wifi and then disconnect)
-Deleted and readded the nxtgenphone APN (I'm on AT&T)
-Tried to get into *#*#4636*#*#; I get "Connection problem or invalid MMI code."
-Cleared cache/dalvik in recovery (hey, you never know)
-Rebooted my router to make sure it's not an issue there; all other wireless devices on my router are fine
-Removed and reseated the SIM card
In all cases I can still send and receive texts and certain apps will continue to function about halfway, such as Instagram mentioned above. Switching airplane mode on and off doesn't help. Furthermore, once the wifi connection first gets the "!", it will no longer automatically reconnect as it doesn't find a working internet connection.
After an initial reboot it will appear to be fine; wifi connects automatically, no "!"s anywhere in sight, and everything seems to work. As soon as I disconnect from wifi, this issue starts. As mentioned, it will no longer reconnect to wifi and cellular data doesn't seem to work.
Anyone have any thoughts or suggestions as to what the issue may be? This started out of the blue this afternoon, I haven't made any changes to my phone since flashing the April image. My bootloader is unlocked and I'm rooted, and save for the ElementalX experiment (going to go back to the stock kernel) everything else is stock.
Any help is appreciated. If you need any more info, let me know.
Did your problem get resolved or did it come back. I'm having a number of problems on t-mobile since upgradingj to mhc19q
acathrow said:
Did your problem get resolved or did it come back. I'm having a number of problems on t-mobile since upgradingj to mhc19q
Click to expand...
Click to collapse
So far so good, the issue hasn't returned, although I'm really not liking the latest update. I'm considering rolling back (is that something I can do? I don't see why I couldn't) to January or so.
I'm still in limbo. T-mobile have been helpful but it's in Google Nexus support's hands and they have been less than responsive to say the least.
Next step is likely replacement device but in the mean time I just finished flashing 19i and will see if that has the same issues, then I'll try the previous build.
I'm kicking myself that I didn't check the version numbers I was on before applying April update. Ah well, lesson learned,
acathrow said:
I'm still in limbo. T-mobile have been helpful but it's in Google Nexus support's hands and they have been less than responsive to say the least.
Next step is likely replacement device but in the mean time I just finished flashing 19i and will see if that has the same issues, then I'll try the previous build.
I'm kicking myself that I didn't check the version numbers I was on before applying April update. Ah well, lesson learned,
Click to expand...
Click to collapse
Out of curiosity are you doing a full wipe before flashing different builds? I noticed in my case the issue didn't go away until I did a factory reset, which I think suggests something was corrupt or otherwise affected in the system partition. Since doing a factory reset (and now after doing a couple more) the issue seems to have gone away and I'm no longer having wifi/LTE issues - well, except for not getting LTE at all on the January update, so now I'm back on MHC19i.
Current status: My issue appears to be with t-mobile band 12, the new band that t-mobile is rolling out now.
It appears that the phone "prefers" band 12 to the older bands (like 4).
Rolling back to an image before band 12 was added (eg MDB08K from October) gives me back reliable LTE on band 4.
Sent logs to t-mobile and Google and waiting.

Nexus 6p Mobile hotspot not working properly (T-mobile)

Have searched extensively and found no working solution to this issue. Return would be a last and unwanted resort. Here's the deal. Mobile Hotspot performs strangely no matter what android version I run. In marshmallow it would turn off during use. In nougat it would just crash and need to be restarted. It most reliably occurs when playing lan minecraft over 2 comps on the hotspot but will still have the issue randomly even when only 1 device is connected. Many calls to various companies have all resulted in "send it back in". This is infuriating as this feels like a software issue not a hardware issue, I just can't see how it can be any other way. I have tried everything I could think of and had no luck, here's the list of what i've tried so far:
Restart phone
Factory reset
update to latest firmware
downgrade back to original marshmallow firmware
there is no access to advanced settings for hotspot so timeout is non-existant
reset network settings
edit: also tried ElementX kernel still have the same problem
tried flash-all to stock Marshmallow firmware without restoring apps or settings
RMA TWICE
etc. (any others I've forgotten that I did I will edit and add if ppl suggest it)
Nothing works, before I downgraded back to MM I did capture a bug report when the crash happened on latest nougat. I have no idea if I caught relevant info but will include the zip here anyway. Any help is massively appreciated.
Flash the correct factory images using google flash-all method (backup data first or remove -w in the script!). Upon startup do NOT restore settings apps etc.. and test.
If it doesn't work post a bug report on google website.
rchtk said:
Flash the correct factory images using google flash-all method (backup data first or remove -w in the script!). Upon startup do NOT restore settings apps etc.. and test.
If it doesn't work post a bug report on google website.
Click to expand...
Click to collapse
if it wasn't clear in my post I was at factory default and the problem occurred and have restored and erased a few times. If the method you're describing is different form having out of the box stock please elaborate, I only flashed a kernel recently as a further last resort.
By not restoring settings are you referring to not allowing google backups to restore? and finally if you can provide a link to where exactly I am to post this bug report I would appreciate it, I have posted in what I thought was official channels with a bug report and was told to call in, which is stupid, considering if I leave a bug report why not read it and get back to me?
Anyways thanks for reply and any further info you give
rchtk said:
Flash the correct factory images using google flash-all method (backup data first or remove -w in the script!). Upon startup do NOT restore settings apps etc.. and test.
If it doesn't work post a bug report on google website.
Click to expand...
Click to collapse
Finally got back from vacation and had time to try your request. used flash-all method and did not restore any apps or settings and hotspot still did not work. any other info or at least a link to where I should post a bug report to google as I have used the report function through the device and have posted on nexus help forums and not received answers. I really don't want to have to do an rma as I hate the thought of receiving a refurb phone when I wanted a brand new one and they sent me a broken one
well all is officially lost as I am in the process of doing an RMA. Multiple phone calls between carrier and manufacturer see each company blaming the other with no solution in sight. Fingers crossed hard enough to bleed that somehow a new phone or any "repairs" done to mine will fix the issue. Come back in a few weeks for an update. :crying:
I would confirm with T-Mobile that your line is provisioned with Tethering. When testing an AT&T SIM from a friends UDP (no tethering) account, this is what would happen. My T-Mobile and Verizon accounts both allow it, so it just works.
SpookyTunes said:
I would confirm with T-Mobile that your line is provisioned with Tethering. When testing an AT&T SIM from a friends UDP (no tethering) account, this is what would happen. My T-Mobile and Verizon accounts both allow it, so it just works.
Click to expand...
Click to collapse
I have tethering on my account and have had it for 2 years. worked flawlessly on other devices before switching to this one. It also doesn't explain why it could work for hours at a time before failing. Or why it would consistently fail within minutes when playing LAN minecraft.
Well Huaweii has been an absolute joke, after 3 weeks of terrible communication and no transparency I finally received my phone in the mail (no email notification on if it is a replacement device or not) and the issue still persists. I'm at a loss for what to do.

After upgrade, wifi connects, but all apps show off-line

After upgrading my phone from rooted stock 7.0 to 8.1 using this TWRP flashable stock image, it worked 100%. Not a single glitch. I did a dirty install and all of my apps and settings were exactly as before. I was so thrilled that I talked my father into doing the update (I coached him over the phone) in the same exact process I undertook.
Everything seemed to go perfectly, however, on his phone (which was configured exactly as mine was) the wifi doesn't allow data to transfer.
He is able to connect to his router/AP, and it pulls an IP/DNS from the router. I see his phone in the list of devices connected. Signal strength is perfect. There are no device restrictions on the router. Other wireless devices are able to use the web through the router w/o any issue.
Yet, any he opens says it's offline or fails to connect to the web. As soon as he turns off wifi and moves to LTE (T-Mobile), everything works.
It's almost as though there is some global setting that is acting like an out-bound firewall preventing the wifi from accessing the internet.
I've posted a request for help at the thread where I downloaded the rom, but have not had any replies. I'm hoping to reach a broader audience here, just in case this is not rom-specific problem.
This is a bug in the upgrade and is not fixed even in latest update. It is already being discussed in moto forums. Follow up the discussion here,
thank you for posting that link. I just read a number of the most recent pages, and I'm wondering if this really is the same problem. In my case the Wi-Fi is solidly connected. There are no disconnects and the signal strength is 100%. The problem is that the apps do not recognize an internet connection. I haven't found anyone over at the Lenovo forums mention similar symptoms. Only that they are having issues with Wi-Fi dropouts. What is even more confounding, is the fact that my phone had zero issues, and his phone has this bug. All things being equal, you would think that the problem would be on both phones. Or on neither.
Try this, reboot into recovery, wipe cache and reboot. This usually fixes most problems after a major system update. If not, try a full system wipe. You'll have sign in again and set up everything again. That should work as a last resort.
Sent from my Moto G (5) Plus using Tapatalk
Thanks for the recommendation. because the phone is 700 miles away, in my senior Father's hands. I'll have to walk him through that. But after doing the upgrade, we did do the wipe cache as part of the update. I'll try it again, but I am not optimistic. As a last resort, we will do a wipe, but I'm trying to avoid that at all costs because I know how challenging it is for him to set everything back up.and years gone by, I recall being able to fix permissions from the recovery. But now when I look under TWRP I see only fix contents, with a strong warning that it may cause bootlooping. So that's the last thing I want to do.
Well, I'm a bit embarrassed to admit clearing the dalvik cache/cache fixed the problem. We absolutely ran that routine immediately after applying the update, but apparently it did not do what it was supposed to do. I suppose that's because we wiped before booting for the first time? Either way, I had him do a nandroid full backup, and then using the advanced/wipe/(dalvik & cache), it worked. He is thrilled - an me, even more so as it means I don't have to hold his hand to get his phone set up from scratch.

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