Database Users

Bug on HTC Touch 3G - Network problem ?

Hello
I've the HTC Jade smartphone since one week, and I'm very happy of this. I love design and multiple functions.
But sometime, I observed a problem with my phone.
It was normally on, no problem with network or others appears, but nobody can phone me or sms me, and I can't phone and SMS. It doesn't work too.
As the network was disfunctionnaly.
A phone reboot resolve the problem, but in one week I oftently had this problem (three times minimum). It's a real problem because I can't know when my phone is "disconnected" or no.
Is there anybody have this problem, and know a fix of this bug ?
Thanks,
Julien.

Do you use SPB Phone suite or similar software?
It happened to me before, if I switched GSM on, did not wait until it is really on and than switched the phone to standby.

No, I don't use SPB Phone or others software for my phone.
I just use ActiveSync for synchronise phone with computer.

Do you switch your GSM network off regularly?

Try hard reset. I think that is a software problem. Are you using 3G network or GSM only?

Just found a brand new bug.
When the phone is on stand by for a long period of time (during the night), if i get a sms, it only arrives when i press the power button to light the screen.
Until then, the phone doesnt warn me about the incoming sms.

sorry, double post

fenikso said:
Do you switch your GSM network off regularly?
Click to expand...
Click to collapse
No, I never switch off my GSM Network (you talk about Airplane mode ?).
And HSDPA mode and 3G are always activated.
Again now, my phone just have the problem ! I saw that when I wanted to call then it doesn't work.
I must reboot and I lost three calls and one SMS >_<
I'll test hard reboot now, and I'll tell you news.
Thanks to all !!

If you do not use any third party software, you can ask HTC support directly.
http://www.htc.com/us/CS_Mail.aspx

Zeganso said:
Just found a brand new bug.
When the phone is on stand by for a long period of time (during the night), if i get a sms, it only arrives when i press the power button to light the screen.
Until then, the phone doesnt warn me about the incoming sms.
Click to expand...
Click to collapse
Tried that one after whole night in standby. Worked just fine... Device woke up on it's own, delivered the message, played sound, started blinking LED.

C4st92 I have same bag with my O2 Atom Exec, but nobody can`t help me long time
I waiting, waiting long time... and buy new phone - HTC 3G, 2 days ago...and... Oops, i see your news, you make me shook
I hope you can make this bag...and write here about this problem....

I have also both bugs. Yesterday, my jade loose the call and didn't react at any order. I could not abbort the call. Actually after a reset, i was not able to call anybody as a operator failure.
And today after the night, I sent me a sms from the inet and my jade didn't react althrough it was on stand by. After wake up, the SMS was shown.
I have the german version of the jade.
Regards

Hi, I have the same problem with my HTC Touch HD. Only when i set to GSM network is good. Problems are when i use Auto or 3G band. I have this device from 17.11.08. How do You thing, can I replacement for new one? Without waiting for warranty repair?
Sorry for my English.

troxter
How do You thing, can I replacement for new one?
Try But, some shop have rule "If product have problen can change within 7 days from date of purchase with the original receipt only"

I bought this phone in Orange shop. It was upgrade phone.

is it a general bug or depending on device?

I already wrote that I did not encounter this problem in my Jade.

C4st92 said:
I'll test hard reboot now, and I'll tell you news.
Thanks to all !!
Click to expand...
Click to collapse
Since hard reboot, my phone has bugg two times.
I'll test to disable HSDPA and test with just GSM/GPRS Network if I keep this problem.
Wait & See

Guys, have you tried to contact HTC directly and ask about this problem?
I am using only GSM network and I did not encounter any of those problems. But if it seems to be common, why not ask them?

I called the german HTC support two days ago and reported the problem. They want to check this. The support has no resposibility to check, they report it to HTC directly and I think they could better speak english than german ;-)
Perhaps it depends of the rom. I have the german rom and using umts.
The problem is very special. If I receive a sms after a certain time (wake off 3h), only LED flashs. When the time is longer (e.g. 6h), the LED doesn't flash receiving a sms.

No service problem

Hi, I really hope somebody might be able to help me here.
I got my HTC DHD on Tuesday and it was working fine till today. For the last 4 hours it shows 'no service' (i.e. no network coverage/no phone). Everything else is working fine. I've tried switching my SIM card to my old HTC HD and it worked fine, I could make/receive calls. I also tried airplane mode on/off, restart, taking out the battery, plugging to pc, plugging into power socket, even hard reset - the problem still exists, like the phone module is off for some reason. WiFi works fine btw. All settings look fine. The phone doesn't have a scratch on it, brand new, never been dropped. I'm really upset by this issue - the phone is just 3.5 days old and such an issue appeared. Doesn't look promising (
Any suggestions apart from the obvious 'return to the shop and wait for ages to get it repaired'?

Just to add, this had been happening to me as well for the last 3 or 4 days. My DHD is only 11 days old and was working fine untill tuesday when it started to say no service. It seems to display no service randomly and then just kicks back in and works no problems for a few hours. My text messages have also started to be delayed and i'm often getting them 2 hours later than the time on the actual message.

Have you tried to set your phones on GSM only and see if that helps? Settings > Wireless & networks > Mobile networks > Network mode
Sent from my Desire HD using XDA App

olivierlee - thanks for the reply. yes, i've tried that with no luck. :/
beasty54 - mine didn't bounce back yet. how long are your phone's 'blackouts'?

zidanee said:
olivierlee - thanks for the reply. yes, i've tried that with no luck. :/
beasty54 - mine didn't bounce back yet. how long are your phone's 'blackouts'?
Click to expand...
Click to collapse
Most of the time i miss it actually drop the connection so for all i know it could be hours but i have caught it drop for 10 mins or so a few times though.

Wireless and 3G icons showing at the same time

Hi
I can tell that the phone is using wireless due to the speed. Its just a little annoying.
Anyone else have this issue?
Masters stock 2.3.3 deodexed (rooted) with Netarchy 1.2.7 cfs @ 1.2

the same thing it show before and after i root my NS

same here.
with 2.3.1 and now 2.3.3

Yeah it's happened to me. Just toggle WiFi off then toggle it back on.

Haven't had that problem. You should try flashing again. I just heard of that problem in 2.3.2
Sent from my Nexus S using XDA App

Its my understanding that this is as a result of an app which needs to use wireless data specifically from a mobile network so it momentarily turns the mobile data radio on and then turns it off when its done.

i have only google apps and the 3G was on and the wifi in the same time ....

I think this is the issue:
http://www.google.com/support/forum...f0&hl=en&fid=62b9e23a049f4ef000049d6875a2422a

teorigoni said:
I think this is the issue:
http://www.google.com/support/forum...f0&hl=en&fid=62b9e23a049f4ef000049d6875a2422a
Click to expand...
Click to collapse
Star the issue and post in the thread - looks like Google are starting to show an interest in it.

teorigoni said:
I think this is the issue:
http://www.google.com/support/forum...f0&hl=en&fid=62b9e23a049f4ef000049d6875a2422a
Click to expand...
Click to collapse
Indeed it is, as moon-unit suggested, can anyone with this issue please post in the thread over at the google forum started by "fizzydx" (me).
Thanks!

d.chatten said:
Indeed it is, as moon-unit suggested, can anyone with this issue please post in the thread over at the google forum started by "fizzydx" (me).
Thanks!
Click to expand...
Click to collapse
I'm panateo - already posted

I posted too. It's very annoying.
T

and I have another thing! when i want to start mobile data it just won't start. to solve it I have to reboot my phone!
anybody else getting this?
Nexus S, 2.3.3, gri40, Vodafone Romania!

Sometimes turning on airplane mode and then turning it off again starts the mobile data for me. Give that a shot Bikers.

Are you guys receiving an mms at the same time? On WiFi when receiving a pic message the phone is forced to use 3g data to connect to the carrier server over 3g only to receive the pic. This is the Only time I've ever seen WiFi and 3g at the same time.

This usually happens to me when my wifi is out of range
Sent from my Nexus S using XDA App

Up until yesterday I was running 2.3.2 with the XXKB3 radio. I updated to 2.3.3 and got the XXKB1 radio. As soon as I connected to wifi, I started to experience this problem with 3g and wifi showing at the same time. So, I decided to re-upgrade to.the XXKB3 radio and I no longer have the problem.
The instructions on how to upgrade your radio are in the development section. Its definitely worth a shot. Yesterday I was not only losing wifi, but my 3g was going out also and I had to reboot my phone to get my 3g working. That doesn't work for me.
Sent from my Nexus S using XDA App

how long do both icons display together? is it only for a few seconds, or do they stay on indefinitely? if only a few seconds, it could be a wifi bug where its disconnecting then reconnecting in the span of a few seconds, so in between the 3G kicks in only to turn back off when wifi reconnects.

RogerPodacter said:
how long do both icons display together? is it only for a few seconds, or do they stay on indefinitely? if only a few seconds, it could be a wifi bug where its disconnecting then reconnecting in the span of a few seconds, so in between the 3G kicks in only to turn back off when wifi reconnects.
Click to expand...
Click to collapse
It is sporadic. Sometimes it comes on every 30 seconds or so then turns off. Other times, it is on indefinitely..

I read some where that having "supl" in your APN settings under APN Type might be doing it. maybe check that?

Anyone had connection problem with their note???

Hi guys, Bought my Galaxy Note N7000 3weeks ago and to be honest i've not been using it that much until this week.
The problem I've been having is when i make a phone call around 5mins later it starts to crackle for a few secs (the sound when you only have 1 bar of signal) and the actual signal strength is showing full. But anyways sometimes when am on the phone for around 10mins it just goes blank (can't hear nothing) Then picks back up again.
Don't really know if the phone is faulty? at first i thought it was the ear piece speaker, untill i switch it to the loud speaker and it still crackles.
Do you think it's a software problem?
Or a network problem (its been like this for a few days now)
Or the phone? don't really want to send it back to o2 cause it'll take around 28days before i get it back.

Try update your firmware to the latest one. Check via kies
Sent from my GT-N7000 using xda premium

Thanks for the quick reply, But just checked and i've got the latest software ver.

Is it network locked phone?? if not try with different SIM.

Try change the radio. See development thread under radio
Sent from my GT-N7000 using xda premium

Thanks guys, Think the phone is locked.
And sorry what do you mean by changing the radio?

[Q] Moto Defy + call drop straight after dial while in 3G.

The minute I turn on my 3g any normal voice calls made from my phone gets disconnected within a second.
If I switch to Wifi / 2g the issue is solved!
I have tried Settings - Call Settings - Additional settings - Caller ID but the option of caller id itself is unselectable!! I have read many people saying to select caller ID and set network default fixing the problem but on my phone it is unselectable!
Please advice on how I can fix this problem! Thank you

Facing exactly the same probelm
Dark Prince X said:
The minute I turn on my 3g any normal voice calls made from my phone gets disconnected within a second.
If I switch to Wifi / 2g the issue is solved!
I have tried Settings - Call Settings - Additional settings - Caller ID but the option of caller id itself is unselectable!! I have read many people saying to select caller ID and set network default fixing the problem but on my phone it is unselectable!
Please advice on how I can fix this problem! Thank you
Click to expand...
Click to collapse
Even i am facing exactly the same problem. Any help to fix this would be greatly appreciated. I think this has started after updating the software.
Dark Prince - Did you too update the software from 2.1 to 2.2 before this problem started?

Any relief for this problem pls?
Sent from my MB525 using xda app-developers app

Not solved.
mrsukesh said:
Even i am facing exactly the same problem. Any help to fix this would be greatly appreciated. I think this has started after updating the software.
Dark Prince - Did you too update the software from 2.1 to 2.2 before this problem started?
Click to expand...
Click to collapse
No I am running stock 2.3.6 and havent done any updates since I got my phone 6 months back! The problem is still not resolved!
I beleive it is a problem with my carrier Airtel as they say that there is 3g upgradation going on in my area. But I still face this problem all around Bangalore!! I cant understand what is the major cause of this problem! I have used my sim in my friends Sony Ericsson Arc and there is no issue whatsoever! Im still waiting for a solution. Please lemme know if you find anything as well! Tx

I don't think its a problem with airtel because I'm facing this problem with vodafone, I m facing the same problem with airtel sim also in the same handset however same sims are working fine with other handsets.
Initially vodafone told it might be a problem in their network but after checking they confirmed that there is no issue with their network.
I feel its an issue with phone itself but know its related to hardware or software. Factory reset also didn't work, tried all possible ways that I could think of including replacing sim but no lucktill now.
I took phone to motorola service too, all they could suggest was to replace sim and factory reset which I've already done, only solution left is to give the phone for checking and they need 2 days to check if any fault is there.
Did your phone always had this problem or started recently? Do u remember making any settings in phone before this problem started?
Sent from my MB525 using xda app-developers app

This problem was recent.
mrsukesh said:
I don't think its a problem with airtel because I'm facing this problem with vodafone, I m facing the same problem with airtel sim also in the same handset however same sims are working fine with other handsets.
Initially vodafone told it might be a problem in their network but after checking they confirmed that there is no issue with their network.
I feel its an issue with phone itself but know its related to hardware or software. Factory reset also didn't work, tried all possible ways that I could think of including replacing sim but no lucktill now.
I took phone to motorola service too, all they could suggest was to replace sim and factory reset which I've already done, only solution left is to give the phone for checking and they need 2 days to check if any fault is there.
Did your phone always had this problem or started recently? Do u remember making any settings in phone before this problem started?
Sent from my MB525 using xda app-developers app
Click to expand...
Click to collapse
You're right.. I guessed the same! Well this phone has been giving me this problem since January of this yr. Before that it was perfect! I cant remember making any changes in the settings. I have also done a factory reset but the issue isnt solved. I cant understand what to do now?! this really is getting irritating cause every time i have to make a call i switch off the Data using toggles widget and turn on again once done. I cant do this forever. Even the calls which I get from someone else gets cut in a second and appears as a missed call. I desperately need someone to suggest a cure for this!
Do let me know if you have made any setting changes recently . I ll try to remember if there is any common changes we have made and try to find a solution for this.

Additional info
Dark Prince X said:
You're right.. I guessed the same! Well this phone has been giving me this problem since January of this yr. Before that it was perfect! I cant remember making any changes in the settings. I have also done a factory reset but the issue isnt solved. I cant understand what to do now?! this really is getting irritating cause every time i have to make a call i switch off the Data using toggles widget and turn on again once done. I cant do this forever. Even the calls which I get from someone else gets cut in a second and appears as a missed call. I desperately need someone to suggest a cure for this!
Do let me know if you have made any setting changes recently . I ll try to remember if there is any common changes we have made and try to find a solution for this.
Click to expand...
Click to collapse
I also want to state that when my 3g was on before the issue began it used to be displayed as H - meaning high speed internet. Since the day I ve been facing this problem the H symbol changes to 3G - once this transition takes place immediately call gets dropped. I ve never seen the 3G being displayed before the problem.
Question: Does the 3G have to be switched off automatically once a call is made? Like for eg. if you re connected on wifi, even when you are in a call the wifi is still on and active in the background.
Is the 3G supposed to switch off automatically once a call is made just like it does when in 2g??

Some of the things I remember which happened before this problem started are:
1) I updated the firmware.
2) I kept a heavy bag on my phone by mistake.
3) I changed the phone's battery, I'm now using the an extended battery bought from eBay.
4) I changed the screen guard, using a matte finish guard now. (wondering if the solvents that they use while fixing the screen guard have any impact on this)
5) I started using the application Team Viewer a lot to operate my home laptop from office.
I've mentioned everything that I could think of, is any of this matching with you?
Its was a very good handset till this problem started, I don't want to buy a new phone just to fix this problem.
One more thing I observed is that this problem has increased over time, initially when this came to my notice 50% of the calls got cut while using 3g, but now all calls are dropped while using 3g.
The calls - both incoming and outgoing are working fine even if 3g is on but no data is being transfered. Once the call is connected 3g works fine. The problem is only in starting/initiating the call while 3g data transfer is happening once the call is connected 3g is fine.
Regarding my usage:
I've been using this phone very roughly from past one n half year, I use it regularly to download using both wi fi n 3g, I listen to music everyday using bluetooth n also watch many movies on my phone itself.
In short usage is very high n rough.
Could it be a wear n tear damage because of this?
Pls let me know if any of the mentioned points match with you which will help us locate the reason for the problem.
Sent from my MB525 using xda app-developers app

No matches!
Dark Prince X said:
You're right.. I guessed the same! Well this phone has been giving me this problem since January of this yr. Before that it was perfect! I cant remember making any changes in the settings. I have also done a factory reset but the issue isnt solved. I cant understand what to do now?! this really is getting irritating cause every time i have to make a call i switch off the Data using toggles widget and turn on again once done. I cant do this forever. Even the calls which I get from someone else gets cut in a second and appears as a missed call. I desperately need someone to suggest a cure for this!
Do let me know if you have made any setting changes recently . I ll try to remember if there is any common changes we have made and try to find a solution for this.
Click to expand...
Click to collapse
mrsukesh said:
Some of the things I remember which happened before this problem started are:
1) I updated the firmware.
2) I kept a heavy bag on my phone by mistake.
3) I changed the phone's battery, I'm now using the an extended battery bought from eBay.
4) I changed the screen guard, using a matte finish guard now. (wondering if the solvents that they use while fixing the screen guard have any impact on this)
5) I started using the application Team Viewer a lot to operate my home laptop from office.
I've mentioned everything that I could think of, is any of this matching with you?
Its was a very good handset till this problem started, I don't want to buy a new phone just to fix this problem.
One more thing I observed is that this problem has increased over time, initially when this came to my notice 50% of the calls got cut while using 3g, but now all calls are dropped while using 3g.
The calls - both incoming and outgoing are working fine even if 3g is on but no data is being transfered. Once the call is connected 3g works fine. The problem is only in starting/initiating the call while 3g data transfer is happening once the call is connected 3g is fine.
Regarding my usage:
I've been using this phone very roughly from past one n half year, I use it regularly to download using both wi fi n 3g, I listen to music everyday using bluetooth n also watch many movies on my phone itself.
In short usage is very high n rough.
Could it be a wear n tear damage because of this?
Pls let me know if any of the mentioned points match with you which will help us locate the reason for the problem.
Sent from my MB525 using xda app-developers app
Click to expand...
Click to collapse
Well Sry but nothing in common! For me since the beginning of the problem, 100% of the calls are getting dropped! its been a month now. Do you face this problem in a specific area or all over town? Ive searched a lotta forums for an answer but to no avail! I dont know if rooting the phone will help!?!?! but that is my next step. Did you try going to Settings<Wifi and Networks<Mobile networks and selecting 3G only? FOr me the problem persists but i guess you should try this.

Hmm, problem is all over the town.
I've also selected 3g only in settings.
Even I'm thinking of rooting my phone but I'm afraid I'll brick my phone.
How are you planning to root your phone?
Sent from my MB525 using xda app-developers app

I guess we have 2 probs in common!
mrsukesh said:
Hmm, problem is all over the town.
I've also selected 3g only in settings.
Even I'm thinking of rooting my phone but I'm afraid I'll brick my phone.
How are you planning to root your phone?
Sent from my MB525 using xda app-developers app
Click to expand...
Click to collapse
I ve posted on a forum for rooting advice as well! Still confused on which procedure to follow. The cm10 JB from Quarx sounds promising but only for defy MB525! Lucky you. I still have to wait for the MB526 which is not yet stable!

Thanks, can you pls provide the link to the page where step by step rooting instructions have been provided..
Do let me know if you come across any solution or workaround for this problem, I'll also update you if I get any..
Sent from my MB525 using xda app-developers app

Root
mrsukesh said:
Thanks, can you pls provide the link to the page where step by step rooting instructions have been provided..
Do let me know if you come across any solution or workaround for this problem, I'll also update you if I get any..
Sent from my MB525 using xda app-developers app
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1768702
This link seems to be the best method based on comments but I dont know how to.

Phone given for Service!
Dark Prince X said:
http://forum.xda-developers.com/showthread.php?t=1768702
This link seems to be the best method based on comments but I dont know how to.
Click to expand...
Click to collapse
Ive given my phone for service today. Hope I ll get my phone fixed!

Great, let me know if its fixed. I'll also get it done.
Rooting seems to be complicated, didn't do it as I'm afraid of briking my phone.
Sent from my MB525 using xda app-developers app

Still in service
mrsukesh said:
Great, let me know if its fixed. I'll also get it done.
Rooting seems to be complicated, didn't do it as I'm afraid of briking my phone.
Sent from my MB525 using xda app-developers app
Click to expand...
Click to collapse
I gave my phone for service yest and I am expecting it tomorrow in the evening. Will Keep you posted on the update.

Same problem
I am EXACTLY facing the same problem. I have an AirTel sim and I don't remember from this problem got started. I tried restoring factory setting, flashing the phone in authorized service center and nothing helped. I was about to install custom ROM and just read this thread in the forum. I will wait for some more time to see if any of you is lucky enough to find a solution for it.
As a temporary workaround, I have changed the GPRS to 2G and its working now. In 3G, if I try making calls, the data connectivity will not be cancelled, but in 2G, as soon as you hit the green button, the data will be cancelled.
Please reply if you find any solution for it. Thank you!

Solved!
Noob-New said:
I am EXACTLY facing the same problem. I have an AirTel sim and I don't remember from this problem got started. I tried restoring factory setting, flashing the phone in authorized service center and nothing helped. I was about to install custom ROM and just read this thread in the forum. I will wait for some more time to see if any of you is lucky enough to find a solution for it.
As a temporary workaround, I have changed the GPRS to 2G and its working now. In 3G, if I try making calls, the data connectivity will not be cancelled, but in 2G, as soon as you hit the green button, the data will be cancelled.
Please reply if you find any solution for it. Thank you!
Click to expand...
Click to collapse
Please call me at 09900567837 . I ve found the issue to the problem!

Please find if anything in common
Dark Prince X said:
Please call me at 09900567837 . I ve found the issue to the problem!
Click to expand...
Click to collapse
1) Does anyone of you NOT use motoblur Account????
2) Does anyone of you NOT use google account in your phone?
I think the solution lies in the questions above. If you use either one, the problem will persist. Try to factory reset your phone and skip log in Motoblur and Skip google account sync. The problem should be solved.

No luck
As suggested by you, I did a factory reset and tried making call without adding Google account and it didn't workout. I had the same problem. I even tried adding another Google account (after wiping data) and same problem. I lost hope
I am gonna use my mobile with 2G only till someone finds a permanent solution.
Thanks for your help!