I have no idea what I have gotten myself into. I purchased a phone from a small office who said the Epic flashed to a non contracted provider would do the same except only have 3g service. I have found it to be a bit slow, no visual voice mail, no voice activation. I was disappointed but was willing to accept this for the lack of a contract.
I did an update and now it only lets me call and text, no pics, no internet, no apps!
The seller said I would have to drive 70 minutes to get it "reflashed" I either have to get rid of this phone or do it myself.
Can anyone tell me how to "reflash" a phone???? I have very little programming experience but willing to try. PLEASE ADVISE. much appreciated!
what provider are you on so we can help
Related
Thank you for contacting O2 Customer Service.
I am sorry for any inconvenience that may have been caused.
As you are on the O2 Data only tariff, you will not be able to make and receive voice calls.
You need to contact the shop, where you were informed that you would be able to make and receive calls on this tariff. They will help you further.
If you need further information about this matter, please reply to this email.
**********
Just got the above response from 02 after my second email.
I went into the shop in the first place and the guy just told me to get in touch with customer services. I cant complain too loudly because I want to keep the exec and so cant threaten to cancel as I dont want to, but I would like voice calls.
Any ideas ?
Does anyone have a solution to get O2 to let me have voice calls on this tarrif ?
someone said they had got the voice on a payg type rate on top if this tariff. i wonder if they're being sneaky since you (we) got our execs cheap?
jus leave the sim in a drawer, its really no use, u only got it for the phone anyway
i got 5 of them, im looking to pay them off when my trade-in cheques come through, then just pay off remaining line rental and be done with it.
When I got the deal they asked me whether I wanted voice enabled on the sim. I said 'as long as it doesn't cost anything'. Not tried it (using my other o2 contract SIM) but assume it does work.
Yeah may just bin the sim. Is there no chance I could change it to a £9 ish voice plan in 6 months time ?
the data tarriff is 'data only' but you can get voice calls on it.
it will be charged at basically 25p per min at alll times. you need to get in touch with cust serv to activate it. the sales advisor told me this and also a little section on my first bill said the same.
i too tokk this offer but i have an orange contract anyway and got this deal purely as an investment as i already have an exec!!
i would do what the others have done... put the sim in a drawer and forget about it for 11 months then reing cust serv to terminate contract and pay jjust the £9.40 a month!!!!
cheers
l6cum said:
the data tarriff is 'data only' but you can get voice calls on it.
it will be charged at basically 25p per min at alll times. you need to get in touch with cust serv to activate it. the sales advisor told me this and also a little section on my first bill said the same.
i too tokk this offer but i have an orange contract anyway and got this deal purely as an investment as i already have an exec!!
i would do what the others have done... put the sim in a drawer and forget about it for 11 months then reing cust serv to terminate contract and pay jjust the £9.40 a month!!!!
cheers
Click to expand...
Click to collapse
Thats the thing though, customer services are saying I cant have voice calls on the data5 plan as per their reply quoted in my original post. Why let some have it on and tell others no ?
all customer service depts. employ an EU regulated quota of imbecilic monkeys. just keep trying...one will be able to read eventually.
As mentioned elsewhere I had to move to the Data36 tariff before I could have voice calls activated. If you go from a voice tariff to Data5 you might find you do have both!
If they dont want to switch them on thats up to them. I aint all that bothered. I just emailed them and said thats fine I will use my voda sim I only wanted the phone anyhow.
Hey Guys. I have the same problem. It says on 02's website http://www.o2.co.uk/productsservices/mobileweb/tariffs/ that voice calls can be made. I ended up speaking to someone at customer services for 25 mins just getting annoyed because even though I pointed this out to them they were still not accepting this. I mentioned False Advertising on their website and as such I should in the next few days be able to make voice calls. So whoever you speak to, just point them to the address above and they should allow voice calls.
Good Luck to all
Euan Henderson
Well voice calls can be made as well as received on data tariffs. However, there is a slight glitch. There are two basic tariffs - One that allows calls and the other that doesn't.
You cannot make calls unless you shift to the one that allows voice calls. You will have better luck getting this done if you talk to the Business customer services.
So neither is false. You can make calls as the website says. However, you need to purchase the right tariff. The one you can make calls with is called the o2 data centric.
Next time you call CS ask to speak to the Business CS (they will either direct your call or give you a number to call). Ask them to change your tariff to o2 Data Centric. That should solve your problems.
The CS at o2 is crap and just too arrogant. They have no knowledge about things and no manners at all. So much for - "Welcome to the o2 UK based Customer Service centre". Even 3 CS is a lot better.
Yes, you can also change to a complete voice tariff after 6 months if you so desire but it has to be from one of the then prevelant voice tariffs. I think there is none for £9 even today. Minimum i guess is £19.
Good luck with getting your tariffs changed. Hopefully, this information comes useful. Please leave feedback for the benefits of others.
themez2004 said:
Hey Guys. I have the same problem. It says on 02's website http://www.o2.co.uk/productsservices/mobileweb/tariffs/ that voice calls can be made. I ended up speaking to someone at customer services for 25 mins just getting annoyed because even though I pointed this out to them they were still not accepting this. I mentioned False Advertising on their website and as such I should in the next few days be able to make voice calls. So whoever you speak to, just point them to the address above and they should allow voice calls.
Good Luck to all
Euan Henderson
Click to expand...
Click to collapse
Have now sent a copy of this to the person who was dealing with me via email. Cant see how they can refuse to do it now. Will let you know how I get on.
hello
i can make voice calls and i am on data 5 centric, good thing is that for me it costs the same £9.40 per month inc VAT, the slaes guy that i bought the phone from must have activated for me whilst i was quizzing him about it!
so if u switch to data 5 centric it shouldn't cost you extrra at all, because all that will happen is your call charegs are at 25p per min all time ie the PAYG rate.
thanks
has anybody been able to change from data 5 to data 5 centric via CS then? I might give this a go if I have the time over the next few days....
No, it is not possible to transfer from data 5 to data 5 centric. I tried this and didn't get anywhere. Eventually i spoke to some advisor who told me i had to go to the shop i bought it from,(within 14 days) and cancel the contract and sign up again (this time with centric). A lot of hassle but definitely worth it.
Good luck
Euan
Did you talk to the Business Customer services?
The data tariffs are business tariffs and CS don't have a clue about them. (Ofcourse even otherwise they are clueless.) They can do nothing. You need to talk to business CS. They should be able to help you out.
I work in o2 business customer service and have just read this thread wondering what all the bull**** replies you've had from o2.
To clarify, you CAN move from 'Data 5 Data Only' to 'Data 5 Data Centric'
I would do this for you but it is not allowed for me to just change accounts without completing a security check.
like mentioned earlier, just explain to business customer service that the people in personal c/s dont know what they're talking about and you need moving to data centric.
jp
Thnx JP, tht'll solve problems for a lot many users.
I'm sorry that I've to ask this but I need help for Cingular's 3G connection. I'm using the exact settings for the MEdia Net for 8525, I'm using a 3G sim card, I've MEdia Net unlimited on Pick Your Plan. Actually I live near, and not in, Chicago. About a month back when I went there I could get 3G speeds even on a 64k sim, two days back when I went there again I kept getting Edge speeds. I even tried a Cingular store for help but seeing a TyTn they just said no to a request for help, though it is beyond me that they being a service provider are so worried about the devices. Shouldn't they be responsible for the service that they provide no matter what device I use with it, not like I walked in there and asked them to fix the TyTn's screen for me. Anyway, any help would be appreciated.
might want to call up cingulars customer service and ask to speak to the data guys. just tell them it's an 8525, now i'm just assuming they are pretty similar. tell them what's happening and see if they can help out.
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I Actually just got my HTC Hero a few days ago and i have not been able to send picture messages. Im on Tmobile US and have tried just about very combianation of apn's possible and with a Big NO GO. I Also contacted T-mobile but they were unable to help me and i even talked to various reps.
Ok so well everything else on my phone works just fine such as calling, sending normal text, using the internet and RECEVING Picture! But i just cant send them. Is there anyone else with this problem and were you able to find a solution? I've had my phone rooted since i received it so i dont know if after rooting it stopped working cuz i never tried that. I would like to unroot my phone but i just dont know how. I would need a nandroid backup of an unrooted image so if anyone wants to help me with that. I'd appreciate it!
^^Original Post on Hero Forums^^
Update: After trying the Hero forums with no luck since the forums are small and most users are new to android i decided to give the Sapphire forums a go... Has this happened to anyone with an HTC Magic??
Thanks to anyone who can help!
Bump! anyone???
I'm sorry I cannot help you out. but out of curiosity, what plan are you on on TMo US? can you be on the tones plan with this phone or are you on their $35 unlimited internet plan?
methodz said:
I'm sorry I cannot help you out. but out of curiosity, what plan are you on on TMo US? can you be on the tones plan with this phone or are you on their $35 unlimited internet plan?
Click to expand...
Click to collapse
im on a 24.99 unlimited internet and text plan..
that is disappointing to hear. that is like paying for a ferrari engine and mounting it onto a semi truck 3g service plan for 2g speeds. i was hoping it would work with tzones.
Did they make you get that plan or could you have opted for the the web2go (i believe it is called that) the $19.99 plan?
I just bought a HTC Imagio off of ebay & need some help. I do realize What I am going to ask cannot be discussed hear but if someone could give me some help via PM I would greatly appreciate it. If you have a Pay-Pal account I would be willing buy you a couple whoever a few cups of coffee or a case of beer. What I am hoping to accomplish is making the Imagio think its my Vogue on VZW by yes changing the Imagio’s ESN. I know this can be done but not talked about on here. I guess this could be slightly illegal.. I should be able to use my Imagio on VZW’s network without a data plan especially since I didn’t buy the phone from VZW.
I am currently using a Vogue which is activated under my companies VZW account without a data plan. I don’t really need the data plan either. This is because I can’t get my work email through my phone anyway. My company doesn’t consider Window Mobile as part of their corporate standard. I have survived this long without a data plan & don’t need on now. My laptop does have a wireless card anyway.
Also the GPS on my Vogue is unreliable too. Onetime it will lock within a few seconds & the next time it might take minutes. I have been playing with the Imagio for the last couple of days & it locks within 10 seconds every time when using TomTom.
What I am hoping to accomplish is making the Imagio think its my Vogue on VZW by yes changing the Imagio’s ESN. I know this can be done but not talked about on here. I guess this could be slightly illegal.. I should be able to use my Imagio on VZW’s network without a data plan especially since I didn’t buy the phone from VZW.
My Imagio has been unlocked (not by me) hopefully this isn’t a problem to accomplish my goal.
This has been successfully completed. I am willing to help out anyone else too.
Activation of HTC Imagio
Please inform me on how you got the HTC Imagio w/o the mandatory data plan! I've been wanting to get the phone, but could never figure out how to have it activated without the data plan. I have a data restriction on Microsoft Kin TwoM but can still send/receive picture messages.
Help doing the same thing
jadesse said:
This has been successfully completed. I am willing to help out anyone else too.
Click to expand...
Click to collapse
Hello,
Would you be able to school me on how to do this? I have an LG Dare whose touch screen stopped working, and I just got an Imagio as a present, but I only use phones for the simple stuff, strictly picking up calls and some texts, so I don't see the use of a data plan. I would greatly appreciate it if you can help me out. My email is [email protected]. Thank you for your time and help.
Ok, so here is my dilemma. I guess I should have read more before buying this phone, but I guess some things you just learn with time.
I LOVE this phone , but due to t-mobile's stupid restrictions I would have to return it. I would rather sell it than wait days for Dell to refund me my money.
I bought the 16GB version off contract and have the receipts and everything it came with.
Everything is still wrapped up and never opened.
The only thing that was removed was the phone and battery. The Keyboard is still covered in plastic.
Now my story: I bought the phone because I was planning to give WP7 a try with the most anticipated phone of the year. And when I had it, I was going to use the line as my main buisness line with my Google Voice. Come to find out, I cannot foward my voicemail to google voice because Flexpay or Even More PLus accounts have that disabled. I called Technical support and begged , they refused. So, at this point the phone has no use to me and I don't want a 2 year contract. I Know it is crazy to sell a phone for something that little. But I have 2 phones on my google voice, and when it forards the voicemail from my first phone, it rings my Dell Venue Pro phone instead of going to voicemail,hence a loop. And I do not want T-Mobile handling my VM. I want both numbers to be independent of each other.
Not to bore anyone.
I am selling the phone Brand New as it came. All I Want is the $499 OR BEST OFFER. I don't care for the tax.
Price includes shipping. Pretty much my loss here.
For those in Houston, TX or Katy, TX you can meet me and pick it up.
Please text or PM me. 832-413-3951. First come, First Serve.
Or let me know what you think.
Thanks.
SOLD!!!! Thanks to all those who contacted me. Appreciate the business.
Damionix said:
...But I have 2 phones on my google voice, and when it forards the voicemail from my first phone, it rings my Dell Venue Pro phone instead of going to voicemail,hence a loop. And I do not want T-Mobile handling my VM. I want both numbers to be independent of each other...
Click to expand...
Click to collapse
Maybe I don't *fully* understand what you're saying, but there is a switch in Google Voice that says, "When forwarded from XXX number, send to GV VM."
I use this switch to allow my GV number to ring to my DVP, but if I forward it back (decline the call, etc), it forwards back to GV, and GV knows to send it to VM - not loop...
Is this what you're trying to do?
nasell said:
Maybe I don't *fully* understand what you're saying, but there is a switch in Google Voice that says, "When forwarded from XXX number, send to GV VM."
I use this switch to allow my GV number to ring to my DVP, but if I forward it back (decline the call, etc), it forwards back to GV, and GV knows to send it to VM - not loop...
Is this what you're trying to do?
Click to expand...
Click to collapse
Let me explain a little more.
I have a google voice number GG, and I have my regular cell CC ( setup with google Voicemail), and now Flexpay FP ( does not support google voicemail forwarding).
When someone calls my regular # CC, it rings and if I don't pick up, it should send it to google voicemail. But that does not happen, it sends it to my FP number and rings it and ends up sending the call to my Regular T-mobile Voicemail. I don't want that to happen. I want the calls made to my cell, if not answered to be sent to GVoicemail as setup, not forwarded to my other number. I have disabled this with no luck.
And I understand why it is like this and it sucks. See, when calls are being forwarded to google voicemail, it is treated like a regular call dialing GG. And I have set all calls made to GG to be sent to my FP. So, that must be the issue, and since FP does not support GG Voicemail forwarding, it is sent to my regular t-mobile VM.
If you know a work around, I would love to keep my phone , and where can I find this switch in google voice you are taking about?
SOLD!!!! Thanks to all those who contacted me. Appreciate the business.
I dont understand why you couldnt just send it back to dell. its only obvious at this point you're trying to pull some strings.
i think i know what you're up to.
Haha
lemonspeakers said:
I dont understand why you couldnt just send it back to dell. its only obvious at this point you're trying to pull some strings.
i think i know what you're up to.
Click to expand...
Click to collapse
Believe me , I am pulling no strings. Just that it would have taken a while for Dell to refund me the money. But its easier if I just get the cash or a paypal transfer from someone
Is it available ?
If yes, Check pm pls
If no delete it.
Sent from my HD7 T9292 using Board Express