Database Users

Data charge when using WIFI - WTF?

I recently had a weekend in the UK on holiday and to make sure I did not get charged a fortune for roaming connection charges, I made certain that every time I used the phone online I had a good connection to the hotel's wifi hotspot.
I've just received a bill for nearly £100 for 18mb roaming, and nearly had a heart attack since I should not have been using any roaming services!!
Anyone know how this could have happened? As I said, I made absolutely certain that every time I was using the internet I was successfully connected to the wifi hotspot, so I don't understand how this can have happened but I'm furious about it.
Not to mention that the thieves have charged me £6/mb for a crappy GPRS connection!!
Thanks guys.
What also really annoys me about this is that I even tried to setup SPB's data monitor app beforehand as a precaution but it would not register any data traffic even though I set up the tariffs with all the necessary info.

Hotel WiFi isn't free - usually £5 an hour or something extortionate like that...

EddyOS said:
Hotel WiFi isn't free - usually £5 an hour or something extortionate like that...
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But that wouldn't end up on his phone bill, it'd be on his hotel bill.

True, just stating
Might be down to others apps using it perhaps...

Your right that wouldn't end up as part of the phone bill, However the following items will
Weather updates
Email syncronisation (possibly automated)
MyPhone (or any other "Cloud") backups
RSS Feeds
We're any of these enabled? Unfortunatly I am unaware of any way to turn off DataConnection without the above having the ability to automatically turn it back on. For that reason I will never take my phone (and leave it on) overseas.

Will that 'NoData' app not work for disabling anything over gprs/3g on the HD2?
And I'd like to echo the above - chances are it was an app on your phone downloading data in the background.
Unlucky mate - hope you can dispute it.

Thanks for that, but yes it was definitely free at this one (actually a B&B rather than a hotel as such). The bill I'm talking about is the monthly carrier bill for my HD2, NOT my hotel bill.
The problem is that the HD2 has basically been using my normal data connection but was showing as using wifi at the time.
I switched off all auto updates to prevent this too. The periods where I've been charged are for like an hour or so when I've been browsing the web in the evening.

Cret said:
Thanks for that, but yes it was definitely free at this one (actually a B&B rather than a hotel as such). The bill I'm talking about is the monthly carrier bill for my HD2, NOT my hotel bill.
The problem is that the HD2 has basically been using my normal data connection but was showing as using wifi at the time.
I switched off all auto updates to prevent this too. The periods where I've been charged are for like an hour or so when I've been browsing the web in the evening.
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Not that i want to make this sound obvious but, are you sure you was connected to the WiFi network. Just turning on your WiFi does not mean you are connected to the network, as most have Network Keys to grant access (or public guest passwords), you don't normally allow any old Joe Blogg onto the network.

jrrigney said:
Not that i want to make this sound obvious but, are you sure you was connected to the WiFi network. Just turning on your WiFi does not mean you are connected to the network, as most have Network Keys to grant access (or public guest passwords), you don't normally allow any old Joe Blogg onto the network.
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a little extra note to this is that many public wifi spots actually let you connect, and only then ask you for user info, so the phone looks like it is connected, when in fact there is no gateway out past the first landing page.

i had this problem with my old htc kaiser ( i had turned off all data connection apart from wifi) and it would still try and connect to a 3g network. when i returned from the states to the UK my bill was over £300!! i complained to t-mobile and they thankfully cancelled the bill!!
good luck.

Applications may well (and do) connect to the internet over 3G even when you have Wi-Fi connected and operational. That is simply how WM works.
There are various solutions out there to fix this problem, both manually turning cellular data connections off as well as those that automatically turn them off when you are roaming. I know one of the latter ones is on Marketplace.

valid point guys but yeah it had a full wifi connection and a valid wep key.
if I could get gprs monitor (our whatever its called) to work then I could try to reproduce the fault st home but it never registers any data use when I try it. are there any other apps that can monitor my phones data traffic?

Chainfire said:
Applications may well (and do) connect to the internet over 3G even when you have Wi-Fi connected and operational. That is simply how WM works.
There are various solutions out there to fix this problem, both manually turning cellular data connections off as well as those that automatically turn them off when you are roaming. I know one of the latter ones is on Marketplace.
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Thanks - I did see that one of the auto updates had gone ahead anyway using the data connection as it showed a connection to a server but it was for a very brief instant.
The big amounts of time/data however are purely down to browsing though. And that's my issue here. How can it be using the normal GPRS data connection for browsing even though it has a stable, fully open, free wifi connection? Have I got a setting wrong somewhere perhaps?

My guess would be that the hotel internet link was down. You would still connect to the wifi network but it would fail to route traffic. tcp/ip was designed to work for US military to handle parts of network getting nuked so it seamlessly (and transparently) uses the next best link. I did think the HD2 asked before connecting when roaming tho. To be safe go to comm manager and switch off data connection before browsing next time and watch it doesnt come back on again.

I suppose that's an idea that they may have had a problem with their network BUT I've just tried a test at home.
I'm connected perfectly to my home wifi network with a strong signal, but my phone refuses to do any data stuff like go online, basically because my normal data connection has failed (it does this maybe once a day). This means that even though it is showing as being fully connected to wifi, it isn't actually doing anything with the wifi network and is still trying to do all data traffic including browsing through my GPRS connection instead!
How can this be happening?!
Incidentally I got a reply from HTC about this. It was VERY apologetic - which to me suggests that they know there is a fault. You don't apologise unless you're at fault for something after all!
They sent me some HTC app that they said I need on the phone to prevent this happening in future, which seems like an admission of blame to me, but I know I'll never get the £100 in roaming charges back from them even though it appears to be their fault after I've taken reasonable steps as a consumer to ensure I wouldn't get charged.
Very unhappy about this.

Data connection woes
I have a similar problem - skyfire or opera will not connect using wifi when data connection is disabled - both in settings and individually using "nodata" app.
Does anyone have an idea of how to force use of wifi and restrict to wifi use?
Thanks,
Ehud

I am very interested in hearing more about this. If you ever find out what caused this problem, please let us know in this thread or drop me a pm. In a couple of weeks I'm off to the States for a holiday and I have read enough stories here on the forum to actually think twice about taking my phone with me.

personally i would have manually turned off the the phone connection under Wireless Controls and just turned on the Wi-fi on the phone.. that way it cant possibly use GPRS as essentially it is in a semi "Flight" mode..

those BT 'clouds' (think thats what they call them) charge to your phone bill, when I phoned up to change my price plan I was told if I didn't have mobile internet addon using wifi through these will incur charges

Don't worry - use "no data"
VoicesUK said:
I am very interested in hearing more about this. If you ever find out what caused this problem, please let us know in this thread or drop me a pm. In a couple of weeks I'm off to the States for a holiday and I have read enough stories here on the forum to actually think twice about taking my phone with me.
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I've used my XDA's around the world for years without a problem
In the UK I've got bundled unlimited data - so data is always enabled.
The first thing I do when putting my HD2 into flight mode on the aircraft is to run no-data. most cooked roms include it - but if not just download the cab.
"no data" allows you to toggle your cell operator based data connections - to off. Which has worked flawlessly for me in the US, Europe and far-east. On your return to home just toggle the settings back on.
The alternative is to go into comm manager and turn the phone off - but whats the point of that? You won't even be able to receive texts. I like to be able to receive calls and texts, but with the security of not running up extortionate data bills.
As an aside - if only all operators would allow you to set a strict (low) limit on data charges for roaming.

Automatically starting data connection

Hi,
I have been using HD2 for a week now and I have noticed that the data connection with my mobile operator (O2 UK) starts automatically each time.
I notice this when I see the 3G or H or E symbol on top, then I have to go to data connection and switch it off.
If I call someone, hang the phone down and then lock it and if I unlock the phone after sometime I see the data connection turned on again.
Anyone know why this happens? Is there any way I can only turn it on when I want it and not all the time? I keep my wifi connected when I am at home.
As far as I know the apps I have are configured to not connect automatically...

metal675, couple of places to check. On your device, open activesync->menu->schedule and make sure the schedule for both peak and off peak times is set to manual. Next, go to the settings tab in manila and select location and untick HTC location service. Not sure if you've already done these or not, but these are the two things I know. Hope that helps.

Sean3 said:
Next, go to the settings tab in manila and select location and untick HTC location service.
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Also deactivate everything in data services.

If deactivating everything wont help, please check if you closed Palringo properly (if you use it at all). Had the same problem and couldn`t figure it out - which process is turning 3G on itself. Found Palringo making problem. Closing by X doesn`t help (even when it`s not in ComManager). You have to close it by Menu>Exit to make sure.
Kris

You can also try deactivating data connections using bsbtweaks. It's an option which should prevent your device from automatically connecting whenever it pleases.

Thx all.
I think it was the location service which did the trick. I had missed that one.
Had switched off automatic update setting for all the other apps. Looks like it is working now and I dont see data connection being started now.

if your planning on using the data services alot then it might be worth getting the unlimited data/internet bolt on for £7.50 that way you dont have to worry about it, thats what i do. keeps me updated on twitter, facebook and handy for the weather as well

Thanks.
I already have the unlimited internet...but as you know its never unlimited.
Dont want my usage to be exhausted when I am not using the phone...I would rather prefer to use the internet when I need it for FB, twitter, weather etc

How to receive MMS on AT&T without a data plan?

I have a HD2 on the AT&T network without a data plan but have unlimited messaging plan so it allows me to use the AT&T network free for messaging. I have my wireless data turned off through the settings so that it does not connect to the network.
I was wondering if there is some way to have the data turned off all the time but automatically turned on when trying to send/receive MMS messages? Is there an app or widget or specific settings that I could use?
I'm using mdeejay Froyo HD 3.7 ROM with hastarin 7.7 kernel.

I have t mobile but usually have data off...when I get a mms, it'll have the download option...i then turn on data, retrieve the mms, disable data...that's how it work on my bangster...good luck

azzzz said:
I have t mobile but usually have data off...when I get a mms, it'll have the download option...i then turn on data, retrieve the mms, disable data...that's how it work on my bangster...good luck
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Yeah this is what I do too but I was wondering if there is a way to automate the process so you don't have to manually turn it on/off.

I have T-mobile but the way I do it is go to Wireless & Networks, scroll down and where it says something about Mobile Networks connect to internet, Un-check that, that disables your phone from using cellphone data to access internet where wi-fi is not available or when an accident happens

ceo4eva said:
I have T-mobile but the way I do it is go to Wireless & Networks, scroll down and where it says something about Mobile Networks connect to internet, Un-check that, that disables your phone from using cellphone data to access internet where wi-fi is not available or when an accident happens
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Yeah but this also blocks MMS..I want to keep MMS.

If you data is turned off you wobt be able to send ir receive mms. Mms are sent through data.
Sent from my HTC HD2 using Tapatalk

sprint galaxy s4 data help

Can anyone help me figure out why my data is not working? I have a sprint galaxy s4 on nextech wireless. I have voice and text working just fine but anytime I change anything about the data settings the 3g icon disappears and it doesn't even seem to try to connect to the internet. Does anyone know all the things I have to change to get it to work?

Does anyone at least know what the s4 needs to gain Internet connection?

Internet on the S4
oman14 said:
Does anyone at least know what the s4 needs to gain Internet connection?
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Based on what you have said so far if your getting text you phone is working at least for text and phone. Go into settings, connections and see what is turned on. to access the internet the WIFI setting must be on. To access the internet via your data plane the Mobile data icon must also be on. Make sure you have not limited mobile data usage.
It might be helpful for you to send a screen shot of your device, Go to setting, more, about device and let us see what your running.

KC6UFO said:
Based on what you have said so far if your getting text you phone is working at least for text and phone. Go into settings, connections and see what is turned on. to access the internet the WIFI setting must be on. To access the internet via your data plane the Mobile data icon must also be on. Make sure you have not limited mobile data usage.
It might be helpful for you to send a screen shot of your device, Go to setting, more, about device and let us see what your running.
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Wifi works just fine I mentioned I need to get mobile data working thanks for any help

Dreadful AT&T GS7 Edge Quick Setting Toggle

Alas the same fate from Galaxy S6 the dreadful no Mobile Data toggle is not there anymore, please tell me there is some sort of program that will fix this I don't want to deal with this again after kitkat and marshmallow.

I don't know of any quicker way than to drill down into the Data Usage settings (unless you want to turn off mobile voice too, in which case you can toggle Airplane Mode and then optionally toggle WiFi back on, which will also give you WiFi Calling if you have that enabled).
Just out of curiosity, why do you toggle Mobile Data so often as to benefit from a quick setting for it?

Thing is I don't like using my data when there is Wi-Fi but for some reason the data is still used while the Wi-Fi is connect, and no the Wi-Fi booster option you can use isn't on. It's quite annoying repetitively going into the connections and what not to turn it off rather than having a quick button to use in the notification dropdown.
And when I do turn it off it has that absurd mobile data turned off in the notifications it won't let me swipe it away just sits there in sure that bothers someone else. I have tried to make it go away but nothing works. Other than that I just would like to know why there isn't a mobile data toggle

rzrwlf said:
for some reason the data is still used while the Wi-Fi is connect[ed]
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I can see how a mobile-data toggle would be a useful workaround for that problem. But have you tried to fix the problem itself? Has it occurred on more than one WiFi network? When you turn off mobile data and use WiFi, does the Internet connection ever drop out?

Gary02468 said:
Has it occurred on more than one WiFi network? When you turn off mobile data and use WiFi, does the Internet connection ever drop out?
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Yes it has, no the internet connection doesn't drop out at all, I don't know what's going on but yes a mobile data toggle would be great I just don't see why AT&T supposedly removed it.

If you could get your data bug fixed, there wouldn't be much need for the toggle. Is it any app in particular that's using mobile data despite having a WiFi connection to the Internet? Or does everything on your phone do that?

Everything on the phone, and yes a mobile data toggle would still be required whether it's fixed or not, as I said having to repetitively go into the settings to turn it on and off is quite annoying especially when I need to use it.

try using Usage Manager app to toggle data..its faster than going through settings.

May I ask what are you talking about a usage manager

rzrwlf said:
May I ask what are you talking about a usage manager
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It's a system app. Think it has a widget, too.

Did you happen to purchase the phone from Samsung itself?

If you use nova launcher u can add a widget thru nova actions that takes u strait to mobile data settings.

Alright thanks for the help guys I had to snoop around to find usage manager apparently it was disabled on the phone, that is much better and faster

natefish said:
It's a system app. Think it has a widget, too.
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I use this. With the edge screen you can access from anywhere.