Getting very close to calling an attorney... - Atrix 4G General

This is unacceptable. I love my Atrix, but the only the one thing that is making me get very close to throwing this on eBay and canceling my AT&T Contract (yes...I would still come out ahead even after ETF and what not...but only by a little bit) is AT&T's Service and Customer Service.
While I understand that a lot.....a lot of places do not have 4G/HSPA yet and AT&T is rolling out the service over the year, and I consider this to be understandable as it is "new" technology and only at the "major" markets right now. What is NOT acceptable is having a device that displays H+ when all data speed tests show it below 3G and barely above EDGE. And now while I thought that this was just my phone this seems to be a common trend on this forum and with all my friends that have acquired AT&Ts 4G phones (Atrix and Inspire). But while yes it is AT&T, and yes they are notorious for having a bad network, this is an insult to the intelligence of their customers. Stating to them to their faces, on their devices that they are connected to a HSPA/4G when they clearly are not.
I find it a little (that's a lie....more like extremely) unsettling how much data seems to go out, by which I mean turn off or be cut off. I run 4-5 miles everyday, and having music is a huge part of that. I recently came from a Samsung Focus, which was nice but lacked some of the functions that I needed (Proper Google Calendar Support, Copy & Paste, Multitasking, etc...) thus I switched to the Atrix. The problem is, while on my walks with my Focus, I never once had to have a song on Slacker, Pandora, or Zune stop 3+ times to buffer or stop completely because I went from 5 bars to 0...in open area on a very sunny day. This is what is happening with my Atrix. I have stopped using Pandora, Slacker, and Grooveshark due to how pitiful it is with the AT&T's data connection. I have literally seen my phone go from full bars to absolutely none in an open area, one in which my Focus still maintained full service. As a user, this is unacceptable and I should not have to put my SIM card into a different phone for my daily runs due to how mediocre your network is with regards to a phone that you are now hailing as your "flagship" device.
I have noticed that there is no display for 3G on the phone. In an area I know for a fact is too rural to have HSPA (they just received 3G approximately a year ago) my phone is still reporting H+. I do not know if this is a slip up on Motorola's end or something AT&T is doing this on purpose but I am truly confounded on how you can purposefully choose to display false information to your customers and not think that they would notice. But like I said earlier, I originally thought that this was just my phone and went to the AT&T store to see what is wrong.
First they replaced the phone. No effect, still the same data results, still the same outages, still the same everything. Then they replace the SIM card with a "Newer 4G Card", for which again there was absolutely not a change in anything. The sales rep at AT&T was very confused when I showed him the buffering, or lack thereof, of music and videos, the speed tests, and the phone literally dropping from full to almost no bars within seconds (these aren't that hard to reproduce, it just took him holding my phone and walking around the store to see the bars drop to none and see that he couldn't access the internet or any data after it hard dropped without a reboot). The employee called forth his manager who did not know what to do, and when I said that this was unacceptable and I wanted to return it, I was informed that it would be subject to a 20% restocking fee [$40] and I would still have renewed my contract and need to get a new phone while I was there.
Though I will admit that I am no attorney, I know for a fact that they can not do that as their would be no "mutual consideration" between the two parties in the contract if I were to return my phone, thus there is no contract (in other words, by returning the phone I would have gained nothing yet they would have gained me as a customer for another 2 years, hence my eBay statement at the beginning). I explained that that didn't make sense that I am being force to continue my contract when the only reason I extended it was to get the Atrix and had no interest in any other phones on such an unreliable network. He then told me I would have to call their corporate and return the phone to them, and see what they said if I wanted to go this route. Personally, I feel he is 100% incorrect and wrong here, but there was no reason to cause a scene at the store.
So here I sit, with a phone that constantly drops data and blatantly lies to me about it's H+ status. I know I should cut my losses and just sell the phone online (though with eBay and Paypal fees...who's to say I will make a profit as they gouge you on those), but this is unacceptable. It is unacceptable to blatantly falsely advertise your product in stores and lie to your customers by having the phone display only H+ and EDGE on it, with no in-between (aka 3G). I know this is an anti-AT&T rant right now, and it is meant to be, but this is at a level that is unacceptable and deserves to be investigated by the FCC. AT&T needs to realize that they can not treat their customers like this and expect no whiplash for it.
If anything, Apple has proven that there is no company that is too godlike to get knocked down a few pegs and AT&T is getting to that point. Am I over reacting and acting on emotions due to being treated like **** for a phone I put $200 down and almost a $100 a month for? More than likely, but AT&T deserves a swift, strong, and imprinting kick to the ass for this. Oh well, I'm off to the gym for a bit to relieve some of this pent up anger.
TL;DR: HSPA is showing for 4G and 3G, when it is touted as not being 3G. Data is constantly getting dropped, AT&T treats customers like crap, this is unacceptable and they need to be taught a lesson.

If you're that unhappy with it, return the damn thing. I may dislike some of the crap they did with this device, but hiring an attourney is retarded. ITS JUST A PHONE. They offer 20+ other devices, im sure there is one you'd like
Yikes.

leadguy68 said:
If you're that unhappy with it, return the damn thing. I may dislike some of the crap they did with this device, but hiring an attourney is retarded. ITS JUST A PHONE. They offer 20+ other devices, im sure there is one you'd like
Yikes.
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It seems they only offer one without hsupa deactivated.
Sent from my MB860 using Tapatalk

Make sure you get a great lawyer your going to need it.

Lawyer up, and be sure to continue updating this thread so I can take comedic breaks at work from time to time!

Go return your phone, get a lawyer and quit *****in.
Oh, and please don't get anything that's new, make sure to wait at least 6 months for the bugs to get worked out. kthxbye

please stop posting on international websites! You're giving Americans a bad reputation...

edounn said:
please stop posting on international websites! You're giving Americans a bad reputation...
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No, I think he's only perpetuating the myth. When in doubt, sue. There's a host of iPhone class action lawsuits - OP should put his money where his big mouth is and hire a lawyer.

mister_al said:
No, I think he's only perpetuating the myth. When in doubt, sue. There's a host of iPhone class action lawsuits - OP should put his money where his big mouth is and hire a lawyer.
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At least he's not driving his car though AT&T's doors. You know those concrete/metal pillars in front of all your Canadian business? That's an American idea. :-D

Rydsmith said:
Though I will admit that I am no attorney, I know for a fact that they can not do that as their would be no "mutual consideration" between the two parties in the contract if I were to return my phone, thus there is no contract (in other words, by returning the phone I would have gained nothing yet they would have gained me as a customer for another 2 years, hence my eBay statement at the beginning).
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Wow, you should maybe go and audit a first year contracts class. This is an incredibly erroneous statement. The consideration here is the payment of $$ to ATT and in return ATT gives you phone service. It makes no difference that you could have achieved the same result without a 2 year agreement.
There is likely some legal basis for an action against ATT in there somewhere, but there is no way the damages would even cover a hour's worth of an attorney's time.

Cool story, bro.
Sent from my MB860 using XDA App

I am having the same issue. I would get a solid 1-2mb from speed tests at home (live in the middle of no where) with my iPhone 3GS and at the office with full bars 3mb+. With the Atrix I haven't gotten above 900K at home and I tested multiple times at the office and never above 2mb. When it tests the speed dial is all jittery like it's got tourettes or something. It's not a smooth progression like my iPhone was. I am not ready to give up though. Maybe there will be an update or someone on xda can come out with a new radio.

There will be no new radios unless motorola gives it to you directly
Sent from my MB860 using XDA App

I understand how you feel, however, posting an angry rant on here doesn't really help.
Don't waste your time and money on an attorney, just take the phone back like the rest of us here that don't like it and get something else; save your upgrade for something better.

I am honestly not sure what you are trying to sue them for....
most of the issues that you stated have to do with you not getting good service in your area. that isnt at&ts fault (if you know the politics behind building towers. Where I live, work, and play, I get on average 2-3 mb/s down, i never buffer on HQ youtube, and flash videos load with ease. Dropped calls are uncommon in my area as well. If you are not getting the service with at&t then go somewhere else. there is a reason why there are 4 main carriers to choose from.
as for the huge 4g speeds issue, it is clear that backhaul isnt up yet...is it a 4g network? sure its 4th generation network, maybe not in terms of speed, but we arent there yet. so sell your atrix, cut your losses, and go to someone who gives you better service. As long as i am not paying more for "4g," then its all good.
oh, and as for not showing "3g," its because HSPA+ is 3g with enhanced backhaul. you are connecting to the same towers as 3g. that is why 98% of towers will give you H+. once again, the phone cant distinguish 3g from H+ by speed because speed varies to much...that would mean that the phone would have a speed test running in the background constantly.

MarcMaiden said:
I am honestly not sure what you are trying to sue them for....
most of the issues that you stated have to do with you not getting good service in your area. that isnt at&ts fault (if you know the politics behind building towers. Where I live, work, and play, I get on average 2-3 mb/s down, i never buffer on HQ youtube, and flash videos load with ease. Dropped calls are uncommon in my area as well. If you are not getting the service with at&t then go somewhere else. there is a reason why there are 4 main carriers to choose from.
as for the huge 4g speeds issue, it is clear that backhaul isnt up yet...is it a 4g network? sure its 4th generation network, maybe not in terms of speed, but we arent there yet. so sell your atrix, cut your losses, and go to someone who gives you better service. As long as i am not paying more for "4g," then its all good.
oh, and as for not showing "3g," its because HSPA+ is 3g with enhanced backhaul. you are connecting to the same towers as 3g. that is why 98% of towers will give you H+. once again, the phone cant distinguish 3g from H+ by speed because speed varies to much...that would mean that the phone would have a speed test running in the background constantly.
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Good Post, Totally Agree!

OMG, I can't believe you actually made this post. Just return your Atrix, get a new phone and get a new life as well. If there are several operators in your area, just change and I'm sure you'll be happier.

I wish you luck. lol
The point is that you have no leg to stand on as nobody forced you to buy it, and it's impossible at this point to be past your return period.
You honestly think that your lawyer is going to be better than theirs? This is honestly sad and funny at the same time.
It's an effing phone.
Marketing is marketing. When bmw says that their new car can do 0-60 in 4.2 seconds and you can only do it in 5.2 nobody cares and nobody is getting sued. If push came to shove AT&T would just show that in one place you get hspa+ speeds and you're all done.

If you even cared to read ANY general thread in this forum, perform a google search, or a search of XDA, you would quickly and easily find that the H+ is displayed with any 3G reception... You would also know that the backhaul isn't being done at the time of the Atrix release.
Stop trolling up the forum.
Edit: Dont you know attorney's cost money? Don't you think it would be a better investment to just get a different phone/carrier/anything before paying for a lawyer?

according to the dope at my ATT store, the HSPA+ icon is supposed to symbolize where hspa+ is available. he mentioned that "ATT doesn't advertise that we have a 4g network RUNNING yet, as we have yet to roll out back haul to anywhere except major cities (downtown) and ATT stores yet"
I'm guessing once all hsdpa is converted into hspa+ , then the symbol will make sense. It does display an E when your on edge.
On a side note, I guess that means they do have hspa+ running at their stores. someone visit their att store and run a speedtest plz.

Related

June 13th Release

Let the rumor train keepon a rollin'
Here's the link and another and one more.
Also, as some comments have said, I think they're mixing up 4G service for 4G hotspot. I don't believe (or cross my fingers/hope/pray/etc) that Sprint will charge extra for 4G, but will charge the $10-20 for the mobile hotspot.
That's over two months from now.... WTF lol.
Here's another link from Engadget - http://mobile.engadget.com/2010/04/07/htc-evo-4g-landing-on-sprint-mid-june-4g-to-be-a-10-20-add-on/
michd43 said:
Here's another link from Engadget - http://mobile.engadget.com/2010/04/07/htc-evo-4g-landing-on-sprint-mid-june-4g-to-be-a-10-20-add-on/
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Ahh you beat me to it, was just about to add that.
And yeah, I know.. The release date is way too far away for me, I'm tired of sitting on this stupid upgrade.
keatre said:
I'm tired of sitting on this stupid upgrade.
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Same here!!! I've been sitting on my upgrade since Nov. lol
Let me ask you Sprint customers about coverage.
I know they say Verizon has the most coverage blah blah and AT&T is next. I just think in sheer numbers these two get the most rezognition because of the 90Mil and 85Mil customer they have.
But I have been looking at the Spring Coverage and it seems they cover better of lots of areas that Verizon and AT&T are not that good at and equal to areas to areas they cover well.
Also any roaming charges? I ask this only because I am not familair with their data/phone plans anymore. The last time I had them was when roaming was a KILLER Charge!
So would you say their coverage is not given enough credit?
I don't like Verizon. I am inclined to pick up an HTC Telstra on April 27th for my AT&T network. I have no contract at the moment. I got the T-Mobile and returned it due to the bad coverage at some client locations and inside buildings the are horrid.
AT&T seems to cover almost every area that I need so far.
Sprint seems to cover them well but I like real life data not Sprint Data.
Thanks for your any input..
Sprint has fairly good coverage in my area. I live in a small town and have full bars inside my house. The only dropouts I have experienced in a 60 mile radius are in places where I doubt there is a tower for any cell provider and even then data just drops to 1x (I drive across an inlet bridge with land about a mile wide with the atlantic ocean to one side and the bay to the other side.)
I feel Sprint is getting back in the game full force. Time will tell when they roll out the EVO and 4G. Some potential problems could arise such as customers purchasing the EVO only to find out there is no 4G coverage in their area etc... But it's a risk Sprint will take and incentive to expand their network. You also have to remember not everyone is a smart phone junky or even cares about 4G. Most want a phone to talk on and text/picture message. I get asked by someone sitting on a laptop checking their email about why I play with my phone so much and I turn and smile and say I'm just doing the same thing you are and they still don't really get it. So it's an evolution although it will be marketed as a revolution.
I think Sprint's main problem, and something they have obviosuly known and been working on, is their device line.
Why is AT&T so popular? The iPhone of course...
If you don't like the iPhone, or don't like AT&T, check out Verizon, they've got that Droid!..
Oh wait, I don't like Verizon either... Tmob has a Droid Eris, right?
Wait, Tmob sucks... What's Sprint got? A TP2 that costs me 299?!, so yeah, that Droid looks good.
People are obsessed with what device they have, and THEN about their coverage. It's the only way AT&T can get away with jacking up their iPhone prices that high -- while Sprint offers the SAME plan for 30-40 a month cheaper.
But to answer your question, Sprint's coverage is great for me. Granted I'm in Texas (Sprint has 4G all over the place here), but for the cheaper plan and great coverage, I would say Sprint is probably the best carrier in my region. Why are so few people using Sprint? -my main guess (and I think its a good one) is that Sprint has crap phones.
keatre said:
I think Sprint's main problem, and something they have obviosuly known and been working on, is their device line.
Why are so few people using Sprint? -my main guess (and I think its a good one) is that Sprint has crap phones.
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I don't think you can call 51.9 million Sprint subscribers (as of January 2010) "so few". Verizon had 67.2 million, and AT&T was sitting at 71.3 million. So take into account that the AVERAGE cell phone subscriber only knows what they see in commercials, the 15.3 million difference between Sprint and Verizon is easy to imagine. I have run into countless employees who have no idea that Sprint rates are better than Verizon's. They always cite, "Verizon has better coverage...", then I show them the rate difference and they swap over. Not to mention that coverage areas for Sprint and Verizon are almost the same. That being said, AT&T only has 3.9 million more than Verizon, and that can be attributed to the iPhone craze.
Jye75 said:
I don't think you can call 51.9 million Sprint subscribers (as of January 2010) "so few". Verizon had 67.2 million, and AT&T was sitting at 71.3 million. So take into account that the AVERAGE cell phone subscriber only knows what they see in commercials, the 15.3 million difference between Sprint and Verizon is easy to imagine. I have run into countless employees who have no idea that Sprint rates are better than Verizon's. They always cite, "Verizon has better coverage...", then I show them the rate difference and they swap over. Not to mention that coverage areas for Sprint and Verizon are almost the same. That being said, AT&T only has 3.9 million more than Verizon, and that can be attributed to the iPhone craze.
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Woah passive aggressive, sorry dude.. I think we're saying the same thing (or atleast getting at it), but your prose is oh so more eloquent. My sincerest apologies.
michd43 said:
Same here!!! I've been sitting on my upgrade since Nov. lol
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I'm in the same predicament, except I started taking advantage of Sprint's 30 day guarantee, and am trying out different phones until the EVO gets here. (~$30 a pop when you return it)
I have a touch pro, and last month tried the Moment, it was cool, but had to return it.
Now I have the Pre, and I'm liking it so much (other than having to figure out how to pop open they keyboard with one hand) that I'm afraid I might not be able to return it.
[email protected] had mentioned that a number of 4G phones are to be released this year, I'm wondering if I should wait until the fall to make a decision on what phone is to keep my upgrade credit.
MetroKnight said:
I'm in the same predicament, except I started taking advantage of Sprint's 30 day guarantee, and am trying out different phones until the EVO gets here. (~$30 a pop when you return it)
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I was thinking of doing that lol. I had the Pre for a month and return it. All I need is a good device (the Evo) and being a sprint premier customer, I get 1 year contracts. So hopefully that hold me over till the next great device .

$10 monthly fee

So yesterday I got the email from sprint,followed the link and it took me to a "comming soon" page....WTF. So I call sprint, rep asked someone else in the room and said aug. 20. Then I figured I Might as well confirm contract pricing and stuff. She said that the $10/mo. Fee allows higher speed/wider bandwidth connection even on 3g network locations. Can evo owners confirm or deny this?
She also seemed to hint that we might get some sort of pre-notification/pre-order email if your on that list or whatever, I think its all just some sort of bass aackwords social media campain to keep us talking about it...........epic 4g..epic 4g..epic 4g..epic 4g,can I have my phone now?
Evo 4g still is only at select locations "due to unprecidented demand" WTF. Sprint you better pull your head out of your bass and hook an "early adoptor" up.
ummm, what?
radar5 said:
ummm, what?
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That's what I would've said.
Anyway does anyone know if the Epic 4g is gonna cost that $10 extra a month? It's not really all that big of a deal but I still wanna know.
I'd bet 10$ it will. Its here to stay on 4g phones.
Yes its going to cost the extra 10.
I can assure you that they are no faster on 3g than we are. 3g is '3g' is "3g" is EVDO RevA. The technologies don't allow for one device to be different than than other one. The towers don't give an EVO a priority over a Hero, its just not how things work. If the EVO does get a better speed test its because it can process the data faster, so if a website feels like it loads faster - it probably does - but its all in rendering not in the network.
And yes, the $10.00 fee will be there. I am not sure what everyones big deal is with it. It gives you the ability to hit 4G if you can, its a lot easier for sprint to tell you that you can connect to 4G regardless of where you live than for them to keep track of 4G users and non 4G users.
Given I do think they need a 3g super phone for those of you who are complaining.
All about the fee...
Try out explainthefee dot com
Kcarpenter said:
I can assure you that they are no faster on 3g than we are. 3g is '3g' is "3g" is EVDO RevA. The technologies don't allow for one device to be different than than other one. The towers don't give an EVO a priority over a Hero, its just not how things work. If the EVO does get a better speed test its because it can process the data faster, so if a website feels like it loads faster - it probably does - but its all in rendering not in the network.
And yes, the $10.00 fee will be there. I am not sure what everyones big deal is with it. It gives you the ability to hit 4G if you can, its a lot easier for sprint to tell you that you can connect to 4G regardless of where you live than for them to keep track of 4G users and non 4G users.
Given I do think they need a 3g super phone for those of you who are complaining.
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Ok so I kind of accepted what she said ( I don't argue with children or uninformed people),but I asked "sooo the fee makes me somekind of priority user?" She replied "yes" I said "ummm ok". Please understand that I'm not saying she was right or truthful. Also when I went into the sprint store to ask about coverage in my little 3 stoplight town they had multiple overlapping signal strength maps on their terminal (3 I think). They were telling me yes your in 3g coverage area, yes your in area for cell modem, hotspot at home etc. Its my understanding all of these devices operate on the same network, but at differant speeds usually, isn't a cell modem plan more than adding data coverage and also faster? IDK maybe cell modem users do have priority.
The reason makes sense to me is because I use to move pretty often and I had a blackberry pearl that I bought when it first came out specifically for use as usb tether modem. Whenever the local high school let out for the day my connection would take a dump, so I would call T-mobile and explain my problem," is there anything you can do, this is a really important work project? They'd say hold on ill try to boost your network priority. I did this 2-3 times a week and it seemed to work, every time I called in I got the same response,T-mo RIM support had their own dept. Back in the day and they were actually quite good. This took place from 4-2 years ago.
Disclaimer
I am not a lawyer, don't play one on tv, and didn't sleep in a holiday inn express lastnight.
harrybozack said:
Try out explainthefee dot com
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You could just choose not to have Sprint. You always have that choice. They aren't adding the fee to current subscribers without possibly using the service. Unlike the other carriers with similar products, the user experience IS very different. I don't know if its your website, or a website you're just fond of. But if you really want to make Sprint pay for their $10 fee, then don't use them. Even with the $10 fee, they still sold out on the Evo, maybe its because their service isn't half-bad for what you do pay for.
Would you complain to the BBB about AT&T just announcing tiered data plans? No, because there is nothing you can do about it. Want an Iphone 4, pay for your extra data you'll use. VZW will go this way soon enough.
They are charging $10 extra a month on all of their 4G phones now. They charge evo $10 extra for the chance to use 4G if you can find it.
Ok so I went to explainthefee.com read the transcript and some other stuff. My guess is that some mid level exec. business school graduate got his hot little hands on a evo, flexed its muscles and decided that they "could/should" charge more. Keep in mind 2 things, firstly these guys running the companies don't understand/care about "fringe users like us" their personal phones are not rooted/overclocked/themed they have no idea!,they may have never bothered using youtube etc. On a smaller screeen device. Secondly the new CEO of sprint turned the company around and wanted to offer the lowest priced plans available with the most everything. They want it both ways and that's why they can't answer a simple question "what am I paying for".
I guess the 10$ is for..........Ummm well were not going to restructure our entire rate plan menu because of one device are we? I mean we signed a contract for 1.5m rate plan pamplets, and those little signs in all the stores.........etc.
I say after the epic is released we start a serious email/bbb campain they don't seem to have any firm ground to stand on. They will raise all rate plans $10 or more and allow us our legacy plans without the $10 fee.
Remember AFTER epic release............... Say 10 days?
Indeed, as far as I know, what they're doing is essentially unheard of in the US. I wasn't into phones as much back in 2002 or so when 3G first got started, but I do know that nowadays you don't have to pay an extra surcharge for EDGE over GPRS, or HSPA over EDGE (apologies for the GSM examples). You pay for Internet on other carriers, plain and simple. It would be slightly easier to take if they at least gave you the choice to not use their 4G Internet, especially since it might not be available where you live anyway, and they may have no plans to make it available.
BTW Thank You harrybozack for explainthefee.com
All future epic owners and sprint customers should be aware of
explainthefee.com and their efforts.
explainthefee.com
Epic4g...epic4g...epic4g...epic4g...epic4g...epic4g...epic4g...epic 4g...epic 4g...epic 4g...epic 4g......
Can I purchase my phone now?
gophergun said:
Indeed, as far as I know, what they're doing is essentially unheard of in the US. I wasn't into phones as much back in 2002 or so when 3G first got started, but I do know that nowadays you don't have to pay an extra surcharge for EDGE over GPRS, or HSPA over EDGE (apologies for the GSM examples). You pay for Internet on other carriers, plain and simple. It would be slightly easier to take if they at least gave you the choice to not use their 4G Internet, especially since it might not be available where you live anyway, and they may have no plans to make it available.
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You do realize that when the iPhone 3G came out, they jacked up the cost of the internet plans on AT&T right? I THINK it was $20 for the 1st gen, and $30 for the 3G.
reply
entropism said:
You do realize that when the iPhone 3G came out, they jacked up the cost of the internet plans on AT&T right? I THINK it was $20 for the 1st gen, and $30 for the 3G.
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Firstly we are Android users, and as such I don't drink from the kool-aid cup of at&t/steve jobs/apple. Secondly at&t aplies their rates evenly on all users. Would I pay more per month
For a i4 vs i3gs?
And in conclusion what product or service is being provided for $10/mo. Or $120/yr Or in my case $240/yr? Am I renting a big screen/fast processor/whatever, in addition to paying for the device and service?
I'm sorry but I'm so tired of reading about the $10 fee, (Did a lot of lurking on the EVO forums before it released)
The $10 sucks, but it does allow you to access 4G in various locations around the country. Out of the 5 or 6 Cities I'm visiting in the next year, 4G is everywhere but Wichita so I won't be missing out.
Even then, paying $79.99 for a plan is still cheaper than what you would pay with AT&T and Verizon.
If you're too upset to pay the fee, it's not that hard to switch to another company that offers a comparable high level android phone and not have to pay that $10. Maybe if you and enough like minded people don't sign up for the 4G phones, it'll make a difference to Sprint.
I just get so tired of seeing these same old complaints from people and then they turn around and get the phone anyway!
So let me explain the fee:
With Comcast/Charter you have different levels of speed you are able to get - you pay more for faster speed. They cannot guarantee that you will get 25 mb/s but - you pay for it any way...theres your explanation. You don't want the fee, don't buy the hardware.
I don't understand the drama.
kgold708 said:
Ok so I kind of accepted what she said ( I don't argue with children or uninformed people),but I asked "sooo the fee makes me somekind of priority user?" She replied "yes" I said "ummm ok". Please understand that I'm not saying she was right or truthful. Also when I went into the sprint store to ask about coverage in my little 3 stoplight town they had multiple overlapping signal strength maps on their terminal (3 I think). They were telling me yes your in 3g coverage area, yes your in area for cell modem, hotspot at home etc. Its my understanding all of these devices operate on the same network, but at differant speeds usually, isn't a cell modem plan more than adding data coverage and also faster? IDK maybe cell modem users do have priority.
The reason makes sense to me is because I use to move pretty often and I had a blackberry pearl that I bought when it first came out specifically for use as usb tether modem. Whenever the local high school let out for the day my connection would take a dump, so I would call T-mobile and explain my problem," is there anything you can do, this is a really important work project? They'd say hold on ill try to boost your network priority. I did this 2-3 times a week and it seemed to work, every time I called in I got the same response,T-mo RIM support had their own dept. Back in the day and they were actually quite good. This took place from 4-2 years ago.
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There is a priority on the network, and it would probably allow you to drop less calls. I think priority 0 is reserved for emergency departments use - but speed would not be affected by it. Just how often you can poll the tower and how likely you are to be bumped off in high traffic.
1: I'm ok with paying $10 extra for decreased latancy/higher network priority. Not ok with "enhanced user experience" BS
2: I am going to sign a contract for @$3840-4000, 2 devices 2yr contract, that $10 fee is $480. If I pay over $500 (after tax) for something, don't you think I should know what it is?
3: Sprint fanboys/employees,how about next time they charge $20/mo (Android 3.0 provides an enhanced-enhanced experience).

[Q] Convince me NOT/TO get a VIBRANT (& Dump Epic)

So, I'm not very happy about the 150kbps upload, the crawling 3G overall and the crawling of the phone along with it. I love the phone itself, but I essentially hate the CDMA Golem that's attached itself to it. And I notice this has been the case with almost every one of my old CDMA devices. GSM has historically been slower but development was always MUCH faster for GSM devices, and GSM variants. And every time I get a new phone I go through this and end up back on CDMA with Sprint (plus cheap Verizon service, via roaming agreements) mainly because of the data speeds.
But T-mobile has an AMAZING new data network at least in my area (Chicago) that seems very impressive. Apparently the Vibrant can take advantage of HSPA+ up to 7.2MBPs which is faster than what I'm averaging now on wimax (although I understand the EVO got quite a boost in wimax speed with froyo as well). So the way I see it, Vibrant has the following things going for it:
+FROYO NOW (unofficial, but still its progress)
+Same data speeds
+Better overall developer community
+Gets 4G speeds IN BUILDINGS (to me, this is a HUGE advantage. Yes I understand there is still signal loss and therefore speed loss, but I'd imagine this is still much better than wimax dying after 2 inches of concrete or evdo's lower speed)
+TV Out
-No Keyboard
-No Front Camera (although supposedly this can be fixed if you're really risky)
-No Flash
-Entire network not 3G like Sprint's is, only some
-5GB "soft cap" (edge-only after 5gb)
I'm hoping the upload speed issue gets resolved. Also, I can't help but think the Epic MAY get left behind like the moment was in terms of updates. My friend has had a motorola cliq for about a year now and he's still stuck on 1.5-1.6 (they promised 2.1). I really don't want to commit to a phone for a year that may not be supported past a few months.
Not this topic again.
Please go get the Virbrant. It's a much better phone. It will make you much happier. Then you can talk of your love for the phone on the vibrant thread.
Yup. I say go get the Vibrant.
Sorry, I didn't necessarily see a thread (made AFTER both were out on the market for a week or so) actually comparing the two. This is not meant to slam the Epic (my current and possibly will remain my current) phone. If you notice there are both advantages AND disadvantages listed. I'm simply trying to get people's opinions, especially if there is something I missed. I think they are both great phones, just trying to decide between them. I don't generally get "attached" to hardware to the point that I'll try and "defend" or "attack" it, just trying to discuss it. If this thread still bothers you, by all means, there are many others.
Id say go for the Vibrant, because you are correct about the 3g data speeds, also even though we have wimax, it seems in alot of areas you need a damned directional antenna to get a signal, and you can pretty much forget about inside the house service. With tmobiles 3g, you dont have to worry about bad spots in a metropolitan area for the most part, and it penetrates houses MUCH better. Also, while the epic has great hardware, the battery life is horrendous, and the vibrants is a bit better.
Cons for the vibrant include no ffc, no flash, no keyboard (con for some), and no notification light. The absence of the latter is pretty stupid in my opinion.
Also, its not a 5gb cap, you have up to 10gb till getting throttled.
Thanks, I didn't know about the notification light missing. Also I've ONLY ever had CDMA phones. Quite a few of them on many different OS'es, but its hard to try and make an informed decision when you have no experience with the service. Not sure exactly what attributes about signal and penetration will change based on where I live and work. That's why I've got you guys/gals!
Go get a vibrant and make yourself happy. I am currently happy with the Epic and those issues that you have means that you must be extremely picky. Good luck.
I really don't care what you do but there's not an option for that in your poll.
please do.
go buy a vibrant and return your epic
There is a wonderful DEV team here that works their butts off to make these devices "all devices" better. Instead of throwing in the towel why don't you try their ROMs out, and donate if you can. Looking at the vibrant forums I see folks complain about other stuff so it doesn't much matter what you go with. Like I said not all phones are perfect.
agonzalez1010 said:
There is a wonderful DEV team here that works their butts off to make these devices "all devices" better. Instead of throwing in the towel why don't you try their ROMs out, and donate if you can. Looking at the vibrant forums I see folks complain about other stuff so it doesn't much matter what you go with. Like I said not all phones are perfect.
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That's the point everyone else is making albeit a bit less verbose. Sometimes people just need to go to the other side of the fence and see that even if the grass looks greener, it's still just as bitter.
And the Devs are terrific at what they do and it's awesome to see so much support for a phone less than a month old.
yeah the Epic community is not as large.. but i'm sure it will grow.
Do what makes you happy.. even if I vote it won't make a difference.
They are both good phones.. just don't get the facinate.. yuck.. lol
The problem with giving an answer to this question is that everyone's needs are different. My wife and I both plan to get an Epic in about a month or so (when our AT&T contract is up). The 3G upload cap will affect her much more than me because she likes to take pics/video and send them to Facebook, where I don't do that very much. I also work in a large metro area that will have 4G coverage, where my wife will (mostly) be in our home town that will not likely get 4G signal for quite a while yet. So I won't be as affected by the 3G cap as she would be. But this could be a deal-breaker for her.
My one gripe with the Vibrant is lack of flash for the camera. I don't mind the lack of the front facing camera or the keyboard. Those are "nice to haves" in my opinion. But I will never understand why a phone manufacturer would bother to put a 5MP (or higher) camera in a phone and not include a flash. It just baffles me. Surely, a flash doesn't add THAT much cost to the phone? It's the one downer about that phone for me, and it's something I will have to live with if things don't work out for us with the Epic. If it wasn't for the fact that I get a Sprint discount through work we'd likely be going with T-mobile, as their coverage is very good in our area.
I suspect that Sprint/Samsung will sort out the upload cap in the next month or two. It's a shame that this was even a problem upon release of the phone, but I think they will right this ship. Unfortunately, this means that folks who have their 30-day trial coming to an end soon will either have to jump ship or take a leap of faith. I feel bad for those people and am glad that I and my family have to wait a while to switch to Sprint so we don't have to be faced with the decision for a couple of months yet. Hopefully the fix will be out by then.
Good luck, whatever you decide!
greengoldmello said:
Cons for the vibrant include no ffc, no flash, no keyboard (con for some), and no notification light. The absence of the latter is pretty stupid in my opinion.
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The absence of a notification light would be a 100% dealbreaker for me. I had an iPhone for a single day and took it back immediately in part because of this, which I didn't realize ahead of time. I use my phone for both personal and business emails, and if I have to keep turning on the phone every ten minutes to manually check my email, then it's not worth having that phone...
This really should be a basic, required feature on any phone.
badasscat said:
The absence of a notification light would be a 100% dealbreaker for me. I had an iPhone for a single day and took it back immediately in part because of this, which I didn't realize ahead of time. I use my phone for both personal and business emails, and if I have to keep turning on the phone every ten minutes to manually check my email, then it's not worth having that phone...
This really should be a basic, required feature on any phone.
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This is exactly what I meant by my previous post. Everyone has their own needs and none of us can really answer his question for him because of this. You need the notification light for your own reason, while I am used to not having a notification light and can live without it on future phones.
I don't think anyone but the OP can realistically answer the question because our answers will always be biased towards what we think is necessary on our own phones.
othan1 said:
That's the point everyone else is making albeit a bit less verbose. Sometimes people just need to go to the other side of the fence and see that even if the grass looks greener, it's still just as bitter.
And the Devs are terrific at what they do and it's awesome to see so much support for a phone less than a month old.
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Click to collapse
Yes, and I think this is mostly my issue. I've never been on the other side of the fence. I'd almost like to get a 2nd line for a month just to try it out... I have been coming to this site for years and if it wasn't for these wonderful developers (and the testers that provide useful feedback) these devices wouldn't be half as attractive as they are.
I too hope they get the upload issue sorted out, otherwise I do love this phone. I appreciate everyone's input (well, at least those who were helpful) and it will help me about when my 30 days is up and I have a decision to make (unless they fix it, PLEASE sprint!)
I'll consider the issue closed as I know have all the information I believe I need to make my decision, whatever it ends up being. Plus, something tells me if this goes on anymore I'll end up with more people who just get annoyed that I asked...
Another thing to consider, especially since you're in the midwest: WiMax might or might not have good indoor coverage today, but EVDO has pretty reliable coverage just about everywhere I've been (including Ohio and Pennsylvania). I'd seriously recommend asking some T-Mobile users who live in areas where you go a few times a year (parents, vacation spots, lakeside resorts, campgrounds, etc) how their 3G coverage is THERE. From what I've seen, T-Mobile has decent 3G coverage in Florida and California, but the more miles between you and the Atlantic or Pacific, the less likely you are to get reliable UMTS 3G from them. In many parts of the midwest, you'll be lucky to get EDGE. In quite a few shockingly non-rural areas, all you'll get is GPRS.
Don't just look at official "coverage" maps... get the Sensorly map viewer (which uses crowdsourcing to have users voluntarily sample signal strength in various areas and report it to them) and check the 3G coverage in specific places where you're likely to spend time (including malls, shopping centers, homes of friends and family members, etc). Sprint is far from perfect, but T-Mobile's 3G coverage looks horrifyingly ragged once you start zooming in to specific neighborhoods, regardless of how good it might look when you're zoomed out so a city the size of Chicago fills a 320x480 screen.
It's been years since Sprint has even *had* meaningful service as slow as GPRS (as in, Samsung SPH-i300 circa 2001-2002), but I can tell you... GPRS is about as close to useless as you can get. It's almost worse than no service at all, because at least when there's no service at all, you won't waste your time bothering to even try using it.
GPS wise, a stock Vibrant will never be more than a week or two ahead of a rooted Epic -- the moment any real fix gets released for the Vibrant, it'll get ripped and grafted onto Epics anyway. The same holds true in the other direction as well. How many hours did it take for Epic's GPS improvements to make their way onto rooted Vibrants? Like, maybe... 6?
The 150k EVDO cap is a bug, and I suspect the only reason it hasn't been fixed YET is because it probably requires taking a cell site down for maintenance, so Sprint is loath to do it outside of a regularly-scheduled maintenance window. Whatever phone you go with is going to be with you for at least another 10 months... do you really want to commit yourself to 9 of them based on a problem that's likely to resolve itself by the end of next month?
Also, don't forget that the Vibrant has only a small amount of "fast" flash, and relies on an internal microSD card for the other 16gb. On an Android phone, the only place slower than MicroSD for storage is a remote server accessed over the 'net.
In short, don't cut off your nose to spite your face... at least, not without spending some serious time researching what T-Mobile is like in the specific square blocks of land you care about. T-Mobile's best areas might be better than Sprint, but it's a lot worse than Sprint in quite a few more (especially the middle parts of the country, and more than a mile away from a transcontinental interstate highway). You'll be able to make voice calls & do text messages just about everywhere, thanks to roaming agreements with AT&T... but AFAIK, you can't roam on 3G, and I'm pretty sure AT&T won't allow you to roam on EDGE either. In contrast, Sprint can roam on Verizon and enjoy at least 1xRTT speeds anywhere Verizon has service. 1xRTT isn't fast, but there's a blurry line somewhere between "annoyingly slow" and "unusable" -- 1xRTT is somewhere on the good side, and GPRS is absolutely on the bad side of it.
Yes, the speed vs coverage issue is definitely something I'm weighing in my decision making. I don't travel OFTEN but when I do its most likely for work which means both voice AND data matter. Its very rare that I can't get EVDO even in the middle of nowhere (do they even HAVE 1x towers anymore?), only 1x when I have like 1 bar and the SNR is just too poor for EVDO. I am going to "do my best" to stick it out with sprint. Hopefully they can make up my mind for me before the 4th

[Poll] Who's going to bail T-Mo after AT&T gobbles them up

With the announcement of AT&T buying T-Mobile USA from Deutsche Telekom, I am for sure going to switch back to Sprint as soon as I can.
Who's else is going to bail, or are you going to stick out or wait and see what happens?
Please take the poll above, and if you have something to say about this, head over to the already ongoing thread about this merger/buyout.
I for one will probably be sticking with Att/Tmobile. I have to use wifi calling in my apartment, and this will eliminate the need for that. Not to mention they will probably have to grandfather in all plans they acquire for the time being.
WHy would you bail? Once they merge Tmobile and ATT with me sharing the same towers hence HUGE coverage gains on both ends. ATT/Tmobile will pass-up verizon's coverage likely and data coverage will be alot better. It's just ironic alot of the iPhone users have migrated to Verizon for better coverage.
http://www.usatoday.com/tech/news/2011-03-20-att-deal_N.htm
jeffokada81 said:
WHy would you bail? Once they merge Tmobile and ATT with me sharing the same towers hence HUGE coverage gains on both ends. ATT/Tmobile will pass-up verizon's coverage likely and data coverage will be alot better. It's just ironic alot of the iPhone users have migrated to Verizon for better coverage.
http://www.usatoday.com/tech/news/2011-03-20-att-deal_N.htm
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Never had a problem with signal when I was on Sprint before, sure I don't do much traveling, but my area is covered well, and the trip from St. Louis to Nashville that I take a couple of times a year is covered very well also. So I'm not worried about coverage.
What I don't want to deal with is AT&T monopolistic ways. The things that they are doing now is going to cause the government to have to come back in and start regulating again, just as happened in the past with them. Expensive plans, locked down phones, data caps, crappy customer service. Not very customer oriented, but very line-their-own-pockets oriented instead. I can't blame a company for wanting to make money, that's the purpose of a business, but when it increases what they charge and takes away services, then I don't want anything to do with them.
If the merger is eventially aproved (antitrust gov), then I'll just wait & see in about 12 months where we stand.
How does upgrading phones work when you're under a contract with Sprint?
Can you just buy your own phone and activate it?
erikikaz said:
How does upgrading phones work when you're under a contract with Sprint?
Can you just buy your own phone and activate it?
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However you get the phone, weather from Sprint, a private party or another reatailer, you will need to either call Sprint or go to a Sprint store to get the phone activated. If you call, you can't use the phone that your about to upgrade, you'll have to use another phone such as a land line or a friends phone. Sure it's not as convenient as just swapping your SIM card, but still pretty easy, phone call usually only take a few minutes anymore. They instruct you step by step what to enter on the new phone and, in my experience, it's usually working withing minutes. In the case of going to a Sprint store to have them activate it, it's usually working before I get to my car, which is only a minute walk at the store in my area.
I've had all kinds of problems with at%t/Cingular. I'm bailing and going to sprint. Not all the towers will be shared anyway & say goodbye to tethering w/o paying 14.99 and unlimited data plans.
Sure, as long as you dont upgrade or change your plan you will be ok, but it would only be a matter of time until you switch sometime.
I can only hope Google releases the next series of nexus on sprint also. I'd hate to give up my nexus
Sent from my Nexus One
Every news outlet has it wrong......
Read the press Releases people !
Why have all sites gotten the interpretation of the Press Release incorrect???
"T-Mobile USA continues to operate as an independent company."
"T-Mobile USA remains an independent company. The acquisition is expected to be completed in approximately 12 months."
In BOTH cases, the statements are PRESENT tense, not future tense. There is ZERO indication that TMobile WILL BE an independent entity after the acquisition has been completed. Has people's understanding of grammar become THAT incomplete and incorrect that EVERYONE in the news can't differentiate between a statement of PRESENT and one of FUTURE tense ?
Pay attention people. This is nothing but BAD for current TMobile customers.
I have no idea what to do. I was planning on selling my N1 to go the route of either the G2X or some other dual core phone, but now this changes everything.
There is no point in buying a TMO phone now if it'll be without provider support in a year. Even if there is scant support, the value of whatever phone I purchase will drop like a rock by the time the merger nears completion.
The value of phones drop 2 months after you buy them nowadays :/ (ok i'm exaggerating XD).
I only want to know if they will keep both companies type of GSM so I can still buy a phone in the US and use it when I travel to Europe at it's full potential.
Dude !! You stole my mind!
erikikaz said:
I have no idea what to do. I was planning on selling my N1 to go the route of either the G2X or some other dual core phone, but now this changes everything.
There is no point in buying a TMO phone now if it'll be without provider support in a year. Even if there is scant support, the value of whatever phone I purchase will drop like a rock by the time the merger nears completion.
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That is PRECISELY the decision process I was going through......I figured...ok...get the G2X and keep the N1 as a spare.......Now...why the F would I want it ? It's ridiculous.....
galaxys said:
If the merger is eventially aproved (antitrust gov), then I'll just wait & see in about 12 months where we stand.
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My thoughts as well. It will be sometime down the road if we see any changes if it even gets approved. So in the mean time let your contracts run out lol
Sent from my VEGAn-TAB-v1.0.0b5.1.1 using Tapatalk
It's a shame that TMO is being bought out. I've had them for over 7 years and I've loved them. Great service, the best prices, and the best Android devices. I hate AT&T with a passion (I used to work for em so my hatred runs VERY deep). Their network is congested, slow, and under-developed. There is a real lack of Android devices, their prices suck, and there is no unlimited data. My wife and I are checking out Sprint and Verizon right now but Sprint is winning thus far. I'd rather get crappy service from a small company that has good devices with better plans and lower prices than get crappy service from either one of the 2 giants that I'd pay too much for and have a poor selection of phones.
DBBGBA said:
The value of phones drop 2 months after you buy them nowadays :/ (ok i'm exaggerating XD).
I only want to know if they will keep both companies type of GSM so I can still buy a phone in the US and use it when I travel to Europe at it's full potential.
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Nope, all current T-Mobile phones would not get 3G.
Ive had Vzw and at&t for at least 2 years each. Vzw had the best coverage then at&t (in my area) but call one of them and dispute a charge on your bill. Good luck.
I deployed to Iraq, sent at&t a letter stating that I was breaking my contract as per a congressional order. Not only did they not, they charged me for 2 lines which I was never signed up for. After I came back, I found I owed nearly 1500$ in late charges and it had been sent to collections. Call them up and after nearly 30 hours, numerous certified letters sent in and faxed, it took nearly 9 months for it to be removed. Call Tmo service, you get a English speaking representative every time. Screw at&t, and any one believing nothing will change, go ahead and sign up for 2 more years and find out the hard way
Sent from my Nexus One
Im in no rush to figure it out... but ultimately my company will decide. We arent too happy with Tmobile's support for us and might be swapping to Verizon, but that also depends on signal strength at our office (in the mountains). They pay for my phone, so I go along for the ride (although i buy my phones outright so that cost stings).
if tzones keeps working i am in. if not metro pcs
Been with Tmo since Voicstream and I will indeed miss Tmo's support in the coming years. I have ATT for DSL and for the most part is ok comparing it to Verizon Fios back in NY.
I for one will let ATT and Tmo do it's thing. ATT has its towers here as well as Tmo so I think I'll get decent coverage for now. Because of my wife's corp discount, we had to sign up for another 2yr contract about 3 months ago so we'll be grandfathered for a spell. If not, ATT better let us out of any ETF's if we do decide to go elsewhere.
But in the future, we may get a bigger corp discount with conjunction of bundling our dsl and wireless. We'll see.
It just really depends on what types of policies ATT will enforce on former T-Mobile customers and how quickly they switch things over postmerge. I have been a happy T-Mo customer for years and I was just thinking recently how much I enjoy the Nexus One and would probably not need to get a new phone for a long time. However, this clearly changes things.
I think it's highly likely that my grandfathered "perks" from being with T-Mo forever such as my $49.99 two-line family plan, $10/month @Home VOIP landline service, $10/phone web2go unlimited internet, and maybe even my 12% AAA discount will all disappear shortly after the merger is completed. Additionally, I don't tether much but I like having the option built into my N1, and ATT is going after "unauthorized" tethering on their network.
Another thing that concerns me is that I can see the "new" ATT offering some discounts to former T-Mo customers down the road when T-Mo's "old" 3G phones become useless as that spectrum is swiched over to LTE... however, I am sure that will not include N1 customers since we did not buy the phone through T-Mobile.
All in all it will have been a great ride with T-Mobile and I am sad to know that it will likely be ending. I am just going to have to see how things shake out. The increased coverage of ATT+T-Mobile would certainly be welcome, but I am concerned about pricing. I get a work discount through Sprint and they have pretty good coverage in my area - I've just never seriously considered them due to the great deal I've been getting through T-Mo. Sprint has also shown a very strong commitment to Android which I think is a positive. As the merger approaches I will definitely be re-evaluating my options.

Its impossible to deal with account services for an airave...

I called 1888-211-4227 requesting an airave in order to fix a coverage issue I've been having for the past 3 months.
It started out small but today it got on my nerve, the problem is that all 4 phones would show full 3g signal but when I tried to place a call and send text messages I got a network failure.
Today I was expecting a friend who drove 80miles to bring me a textbook my son needed for college and he told me he would call me when he was at the security gate of my neighborhood.
Security told him to leave because they couldn't reach ANY of my phones and after 2 hours he was able to reach me.
It pisses me off because when I called account services, I got to talk to 5 people who sounded like they knew what they were doing but it turns out they were idiots.
All of them transferred me to the same department over and over until their network failed and the call was dropped.
I got pissed and sent them an email demanding an airave and service for the damn premium data ad on I pay for with 100kbps 3g service.
sorry if I sound like a douche but damn it pisses me off that everyone says they improved customer service when its still the same idiots on the phone.
/end rant
The airrave doesnt always pull your calls when someone tries to reach you .. my ex called me like 5 times in a row and on the 6th it finally rang... better than 2hours but ya never know..
sent from my supersonic evo .:CM7:.
Yea, I will be completely honest, I got an airave, and it was WAY more trouble than it was worth. It kept HOGGING by bandwidth, and I have a 20mb connection, it would slow all computers down to 5kb/s. It would randomly go off and on, texts would come in late (i would get no texts for hours, then i would get 50 all at once). And it messes with the gps on the phones, so its impossible to use Google Maps to map out a route.
damn, I really don't know what sprints deal is, I live in a very populated area where AT&T and Tmo have 4g and 3g without issues, somehow sprints been sucking and they haven't bothered to fix it.
I have full bars of 3g on all of my phones and I can see some cell sites from the roof of my home...I think the 3g tower is close to a 1x tower and the evo keeps connecting to both or something so it cant make up its mind of which tower to use. I'm stumped.
gab2012 said:
damn, I really don't know what sprints deal is, I live in a very populated area where AT&T and Tmo have 4g and 3g without issues, somehow sprints been sucking and they haven't bothered to fix it.
I have full bars of 3g on all of my phones and I can see some cell sites from the roof of my home...I think the 3g tower is close to a 1x tower and the evo keeps connecting to both or something so it cant make up its mind of which tower to use. I'm stumped.
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I wouldn't say that sprint hasn't bothered to fix it. Trust me they are in the process of doing major tower upgrades, and improving their spectrum. We will see at least a 70% improvement of coverage.
Source: I'm a sprint employee
Sent from my PC36100 using XDA Premium App
Got any proof to back that up? Pics? Leaked Memos? etc.
AT&T is going to buy Verizon.
Source: I'm an AT&T Employee.
MTsol said:
I wouldn't say that sprint hasn't bothered to fix it. Trust me they are in the process of doing major tower upgrades, and improving their spectrum. We will see at least a 70% improvement of coverage.
Source: I'm a sprint employee
Sent from my PC36100 using XDA Premium App
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all well and good, but my data speeds and network connections have been getting worse and worse and worse for several months.
unlike these other people, i won't wait any more. i've decided to pay my ETF and go back to TMo.
This entire 'we are fixing towers, sorry about that' thing has been going on consistently during my entire 1.5 year tenure. i'm done with it. when i'm standing in the middle of Manhattan and am getting 0.15mb/s down, i wonder why i am even paying my bill.
github said:
Got any proof to back that up? Pics? Leaked Memos? etc.
AT&T is going to buy Verizon.
Source: I'm an AT&T Employee.
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This article doesn't go into too much detail but wait till tomorrow when I can pull up the page at work.
newsroom.sprint.com/press_kits.cfm?presskit_id=19
Sent from my PC36100 using XDA Premium App
That's not a source. lol. Sprint employees say lots of things. doesn't mean they are telling the truth or have any idea what is truely going on. They just believe all the lies they read in their emails that they are required to read and believe. Sadly you're on that believes them. lmao. So what about wimax? so tell us, are they going to fix wimax too? lol. The second they signed the deal with LTE, THEY COMPLETELY stopped upgrading towers in my city. lol. AT&T's network is much faster than Sprint. Verizon's 4g is much better than Sprints. lol.
Sure Sprint will upgrade just a little, but only to shut us up long enough to sign a new contract. lol
MTsol said:
This article doesn't go into too much detail but wait till tomorrow when I can pull up the page at work.
newsroom.sprint.com/press_kits.cfm?presskit_id=19
Sent from my PC36100 using XDA Premium App
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omg. lmao. yeah, he's reading his company emails. LMAO!!!!! I can't say who I work for but I see the same emails. then I talk to the ACTUAL employees that work on the towers and they do less than 2 hours of work a week. They actually told me they know about towers that haven't worked right in a year and won't go out their and fix it. lol oh well.
runcool said:
That's not a source. lol. Sprint employees say lots of things. doesn't mean they are telling the truth or have any idea what is truely going on. They just believe all the lies they read in their emails that they are required to read and believe. Sadly you're on that believes them. lmao. So what about wimax? so tell us, are they going to fix wimax too? lol. The second they signed the deal with LTE, THEY COMPLETELY stopped upgrading towers in my city. lol. AT&T's network is much faster than Sprint. Verizon's 4g is much better than Sprints. lol.
Sure Sprint will upgrade just a little, but only to shut us up long enough to sign a new contract. lol
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Of course it isn't because the real information is available on our employee intranet. 4G, 3g, and cdma networks are all getting capacity and spectrum increases.
You're the one that doesn't know what your talking about. These aren't lies or emails that we AREN'T "required" to read.
As far as Wimax goes, Sprint doesn't exactly know what they are going to do with it. They are either going get rid of it completely and use LTE. OR use both Wimax and LTE.
Unless you have anything to back up your information then I suggest you shut the f**k or take your whining somewhere else.
Sent from my PC36100 using XDA Premium App
runcool said:
omg. lmao. yeah, he's reading his company emails. LMAO!!!!! I can't say who I work for but I see the same emails. then I talk to the ACTUAL employees that work on the towers and they do less than 2 hours of work a week. They actually told me they know about towers that haven't worked right in a year and won't go out their and fix it. lol oh well.
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What I'm talking about is not company emails you idiot. It is news available on OUR employee website that has information not available to losers like you.
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Someone takes things a little too serious. Welcome to XDA.
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In the spirit of the OP, I'd like to say I'm curious to hear if you get your AIRAVE eventually, and what it takes to actually convince them to send you one.
I live in a valley where the closest Sprint tower is shamefully far away, and services a staggering number of people. Calls rarely drop, quality is fine, and data speeds are okay, but I'm lucky if my cell signal ever surpasses -96dBm. I spend so much time rubbing up against -105dBm that my Evo idles to death in about 10 hours. I compared mine to a brand new stock Evo, and they both fail equally.
So, I tried calling Sprint for an AIRAVE, and while one rep confirmed that I am indeed in a low-coverage area, everyone I spoke to after insisted that nothing's wrong and I should take my phone to the store if I think otherwise. (I'd say with my cell signal, and an average EVDO Ec/Io around -18dB, they'd have to offer me a 100k salary before I'd call my area anything BUT low-coverage.)
On that note, the first rep I spoke to warned me that only the technical support department can comp you an AIRAVE, and technical support warned me that their computers need to indicate a problem before they're allowed to do that. Also, you might want to be ready for a fight if you expect them to waive the monthly fee - I got a few 'no's about that before even being told I couldn't have an AIRAVE.
Anyway, good luck, and let us know how it goes!
runcool said:
omg. lmao. yeah, he's reading his company emails. LMAO!!!!! I can't say who I work for but I see the same emails. then I talk to the ACTUAL employees that work on the towers and they do less than 2 hours of work a week. They actually told me they know about towers that haven't worked right in a year and won't go out their and fix it. lol oh well.
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Wow, cakewalk job
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bezeek said:
In the spirit of the OP, I'd like to say I'm curious to hear if you get your AIRAVE eventually, and what it takes to actually convince them to send you one.
I live in a valley where the closest Sprint tower is shamefully far away, and services a staggering number of people. Calls rarely drop, quality is fine, and data speeds are okay, but I'm lucky if my cell signal ever surpasses -96dBm. I spend so much time rubbing up against -105dBm that my Evo idles to death in about 10 hours. I compared mine to a brand new stock Evo, and they both fail equally.
So, I tried calling Sprint for an AIRAVE, and while one rep confirmed that I am indeed in a low-coverage area, everyone I spoke to after insisted that nothing's wrong and I should take my phone to the store if I think otherwise. (I'd say with my cell signal, and an average EVDO Ec/Io around -18dB, they'd have to offer me a 100k salary before I'd call my area anything BUT low-coverage.)
On that note, the first rep I spoke to warned me that only the technical support department can comp you an AIRAVE, and technical support warned me that their computers need to indicate a problem before they're allowed to do that. Also, you might want to be ready for a fight if you expect them to waive the monthly fee - I got a few 'no's about that before even being told I couldn't have an AIRAVE.
Anyway, good luck, and let us know how it goes!
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Thanks for the reply, right now it kinda blows since I had to buy skype credits in order to be able to work...
As the others said about sprint fixing their towers, we are going to be the last place... do you know why? Everywhere around the island everyone has either an iPhone from AT&T or a blackberry curve 8530 from local gsm carriers, and every time someone asks me about my cell provider, they say its crap because of their service. Sprint stores are always empty when I walk past them in the malls. People here don't see sprint as a national carrier, instead they see it as a local cdma provider.
Sprint took forever to actually begin testing WiMax here and it sucks hard, I hope they get it at full power soon when its officially announced. 3g has always sucked, there are like 5 CDMA carriers using the same towers...(Sprint,Virgin,Boost,Open Mobile,Centennial, etc) This is the cause for network overload, also I would love a data cap, maybe thats what people need in order to let others have at least 500kbps download speed.
I was about to switch to tmo...and the day I went to do so the merger wasd announced so I'm kinda stuck with sprint for now.
If you do decide to bail on Sprint, I saw a pretty hot tip in the Evo 3d section earlier that may help you.
Sent from gingerbread-evo-deck
Yeah I saw it, its regarding some increase or something, I'm going to go check out tmo and see how much 4 android phones will cost me a month, if I get a nice comparable deal I will drop sprint.
All I had to do was call customer service, say I can't make a phone call from inside my house and it's been like this since the service started. Three days later I had an air rave, no cost to me. I didn't have to threaten or even get angry. In fact, it was one of the best customer service experiences I've ever had.
Its a chance game, you got a good rep, I got 2 dudes and 2 girls who had no idea what I wanted or an airave was...

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