Database Users

Samsung Kies

can someone help me how to operate the Kies??????....
my problem here is when i connect the phone as mass storage the Kies suddenly launch itself and said it doesnt support this type of connection but the mass storage work properly.....then i tried to connect it with Kies....but the Kies doesnt launch itself and after i clicked the Kies icon on my desktop my phone screen start to change between the MTP and my homescreen non stop after i click the middle button then it stop.....and the kies state it is connecting with my phone but nothing happen actually.......this is my 5th Kies but the same problem is still happened......when we are connecting with the Kies what display will appear on the phone screen????...is it the MTP screen or what...please please really need your help to use th Kies.....thanx in advance

There is definately a bug with the phone. I personally and from what I can see several other people are having exactly the same issue. We just need to shout at samsung, lots of upset/unhappy customers screaming as loudly as they can will get things fixed. Louder you shout, better it will be!

Solved
In order for Phone to be recognized by Kies it needs to be connected to the PC in "Kies Mode" and not in "Mass Storage Mode" or any other mode.
As soon as you switch to Kies mode your phone will get recognized by KIES and the relevant drivers will be installed.

ian_g said:
In order for Phone to be recognized by Kies it needs to be connected to the PC in "Kies Mode" and not in "Mass Storage Mode" or any other mode.
As soon as you switch to Kies mode your phone will get recognized by KIES and the relevant drivers will be installed.
Click to expand...
Click to collapse
Did you read the original post? The problem is, with me as well, that Kies starts working if you select mass storage mode and then gives you an error. However Kies does absolutely nothing when you select Kies mode on the Samsung Galaxy S.

yuppss.....you seem to have the same problem too....hmmmm...any solution from anybody????

The software isn't compatible with our phones yet. I think it isn't even compatible with Android. After numerous fails on trying to connect with USB, I tried to connect with Kies through Bluetooth. I had the option to choose between Windows Mobile and Symbian.
I think we just have to be patient and wait for a new version of Kies. In the meanwhile you can exchange files by choosing to connect through USB and pick the option to connect as Mass Storage. In the notification bar press to connect it to the computer, so it reads your SD card(s).

Strange... I've never had a single problem connecting to KIES. It always sees the phone, always connects and I can do everything (which isn't that much really, but ok). Are you sure you have the latest version installed?

Hi there.. are you the one that I invited from GSM-Arena?
Welcome to xda-developers!
That happened to me before, the only thing I did is to set my SGS' USB Mode to "Kies"
then on the Kies on my PC i just selected the "Driver Recovery" & wait for it to do it's thing... I think it'll ask for a restart...
& before you plug your SGS to your PC, start Kies first... (right click the task bar Icon -> Start Kies)
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
try it, hope it helps...
----------------------------------------------------------------

wouwout said:
Did you read the original post? The problem is, with me as well, that Kies starts working if you select mass storage mode and then gives you an error. However Kies does absolutely nothing when you select Kies mode on the Samsung Galaxy S.
Click to expand...
Click to collapse
It is just a minor bug..
Kies won't detect the SGS in Kies Mode --
IF.. your USB Settings is set as "Ask on Connection" and you select "Samsung Kies" when it pops up...
so what I do is to specifically set the USB Settings to "Samsung Keis" before I plug the USB to my PC & make sure that Samung Kies is "Started" on your PC..
...
anyways... Samsung apparently admitted that there's a bug with keis and they're already on it.. I've read that in some threads here.. can't remember where..

Kies Firmware upgrade
I tried to install Kies in my Windows 7 PC and I can see Kies reading and firmware version and tells me there is an upgrade available and after I clicked on the button to go ahead with the update - I see the progress bar downloading the binary (as it says while it is still downloading 'downloading binary files') it takes atleast around 5 mins and once done it asks me to click on 'next' button to continue - when done - there is silence for around 10 seconds and then i see the message in the progress bar in PC that says 'upgrade has started and dont disconnect the phone' followed by my phones screen showing the android logo doing a road work telling upgrade in progress..but just in 5 seconds more - the PC message says, -
in one instance it said - disconnecting device and lost connection
another instance - i got the message 'failed to convert the binary to upgrade mode, try later'
another time - I got the message that said 'RAPI.dll' missing in your computer please install and try again'
Then went for rescue towards my winXP laptop runnivng SP3 -
I could install Kies properly and no problem connecting the device after a few tries it could see my phone then clicked on firmware upgrade - it came up and displays some updates are available - i went ahead to do the upgrade as usual by clicking on the accept conditions and after downloading - device got disconnected and shortly i get a message telling 'failed to convert to upgrade more try later'
In many other instance with my windows xp - PC cant detect my phone - I even tried to reinstall driver from the Kies menu - still no luck.
This morning I tried the same in my office PC running windows XP - everything went well as usual but finally when the upgrade process started I end up with the same message 'failed to convert to upgrade more try later'.
During this happens I see the screen change in my phone that freezes telling upgrade in progress do not disconnect while the PC says failed to upgrade do you want to stop upgrading and even after stopping my phone continues to show the frozen screen with 'upgrade in progress' - getting us confused and scared and dont know if I can unplug - will this brick my device all sorts of question until I shut down my SGS and reboot to see it is normal as before but whenever I connect for the firmware upgrade all that I know is I am pending new upgrade.
I have another question since I saw somebody mention that whether he/she should do a european firmware upgrade or asian firmware upgrade - I still confused by this question as well, which upgrade will be pushed to you if you are using Kies as it is just one same application made available for download globally.
somebody please help me with the upgrade issue.
thanks

Simple solution is to type MMC in your run on Windows and select the disk management as the add-on. Scroll down and see the drive where your phone is plugged in(recognize by the size) and assign it a drive letter as an option when you right click....problem solved. This works for USB drives that are not recogzed as well.

I have contacted samsung and although their recommendation wasn't pleasant it did work. Unmount and format the internal sd card. You will lose photos and media from the phone including any app media, but won't lose your contacts or apps.
I went from zero kies sync to a working system. I have also found out that the system can work well after doing the driver recovery and switching the phone on and off while its plugged into the pc while you are running kies.
Sent from my AWESOME Galaxy S

sany said:
I tried to install Kies in my Windows 7 PC and I can see Kies reading and firmware version and tells me there is an upgrade available and after I clicked on the button to go ahead with the update - I see the progress bar downloading the binary (as it says while it is still downloading 'downloading binary files') it takes atleast around 5 mins and once done it asks me to click on 'next' button to continue - when done - there is silence for around 10 seconds and then i see the message in the progress bar in PC that says 'upgrade has started and dont disconnect the phone' followed by my phones screen showing the android logo doing a road work telling upgrade in progress..but just in 5 seconds more - the PC message says, -
in one instance it said - disconnecting device and lost connection
another instance - i got the message 'failed to convert the binary to upgrade mode, try later'
another time - I got the message that said 'RAPI.dll' missing in your computer please install and try again'
Then went for rescue towards my winXP laptop runnivng SP3 -
I could install Kies properly and no problem connecting the device after a few tries it could see my phone then clicked on firmware upgrade - it came up and displays some updates are available - i went ahead to do the upgrade as usual by clicking on the accept conditions and after downloading - device got disconnected and shortly i get a message telling 'failed to convert to upgrade more try later'
In many other instance with my windows xp - PC cant detect my phone - I even tried to reinstall driver from the Kies menu - still no luck.
This morning I tried the same in my office PC running windows XP - everything went well as usual but finally when the upgrade process started I end up with the same message 'failed to convert to upgrade more try later'.
During this happens I see the screen change in my phone that freezes telling upgrade in progress do not disconnect while the PC says failed to upgrade do you want to stop upgrading and even after stopping my phone continues to show the frozen screen with 'upgrade in progress' - getting us confused and scared and dont know if I can unplug - will this brick my device all sorts of question until I shut down my SGS and reboot to see it is normal as before but whenever I connect for the firmware upgrade all that I know is I am pending new upgrade.
I have another question since I saw somebody mention that whether he/she should do a european firmware upgrade or asian firmware upgrade - I still confused by this question as well, which upgrade will be pushed to you if you are using Kies as it is just one same application made available for download globally.
somebody please help me with the upgrade issue.
thanks
Click to expand...
Click to collapse
can anyone comment on the above please - i am desperate on the upgrade but it stops me and says 'failed to convert to upgrade mode' what does that mean. thanks

Are you guys using an alternate launcher such as launcher pro, because kies doesn't seem to work with other launchers. If you are indeed using launcher pro, you must use the home switcher app from the market to temporarily switch to default launcher, restart the phone and connect to kies. When you are done, use the same app to switch back.
Sent from my GT-I9000 using XDA App

arshadaziz said:
Are you guys using an alternate launcher such as launcher pro, because kies doesn't seem to work with other launchers. If you are indeed using launcher pro, you must use the home switcher app from the market to temporarily switch to default launcher, restart the phone and connect to kies. When you are done, use the same app to switch back.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
My phone is fairly new and so nothing installed and infact i am new to android hence have not tried anything facy yet.

sany said:
My phone is fairly new and so nothing installed and infact i am new to android hence have not tried anything facy yet.
Click to expand...
Click to collapse
You can always do a manual update by flashing your phone to a newer firmware containing the updates - If you ask me, its easier than battling with Kies. There is a good FAQ here: (http)://forum.xda-developers.com/showthread.php?t=723596
Guide and European and Asian firmwares can be found here: (http)://samsung-firmware.webs.com/samsungi9000.htm
HF and feel free to ask if you get any problems.

New Kies released today update through the Kies program. Might solve a few of your problems.

Ancient_One said:
New Kies released today update through the Kies program. Might solve a few of your problems.
Click to expand...
Click to collapse
Yes it did solve my issues after battling with kies for all these days to get that official update. Although it just succeeded with the update only via Win7 not from my XP with sp3

well i know this is a little late, but i found the solution.. i tired like five times.. gave me the same problem.. after that i just factory resetted my phone from the privacy settings, erasing everything on my phone. after that i tried, and the upgrade worked... hope this helps.

Can't Update Firmware with Kies or Odin - HELP

Ok, the phone is great, but the hassles of upgrading the firmware compared to my old HTC Hero - NIGHTMARE!!
Kies either fails during download with corrupt files, or then consistently get the DLL Load Fail error message - and yes i'm running it as Admin ... and have tried disabling AVG ... firmware recovery also fails ... rubbish, so gave up ...
Tried Odin, it all appears to do it ok according to the Odin screen, reboot phone - check the phone status for firmware version, exactly the same as it was before.
Have noticed on the Odin mode screen it says:
Custom Binary Download: NO
Is this right/normal ?!
HELP - I cant update my firmware in any way from my KDD version ...

While this may not help you, I can contribute my Kies experience:
I had the same problem (DLL Load Failure after firmware download) on two of my computers (Windows 7 SP1 x64) as well. After a few tries (including computer restarts and Kies reinstallation), the problem spontaneously went away - without any preceding configuration change I can remember.
If you continue to have firmware update problems and don't want to resort to ODIN you could try if a firmware update via Kies Wi-Fi (Home Screen -> Settings -> Wireless and network -> Kies via Wi-Fi) is possible.
I really don't understand why this phone can't update via cell network/wifi like HTC phones.

[Q] Bricked phone after failed RTM Mango Update

Hi guys
Just wondering if anyone can point me in the right direction before I send my Samsung Omina 7 in for repair. First a brief history
Updated previously from NoDo to the first mango beta without issue, then again to the refresh beta without a problem. Decided today that I would for RTM.
During update process updatewp kept timing out - I've since read resetting the device before attempting or deleting some of the zip files in the RTM package fixes this.
Instead of searching forums I unplugged the device and reset it when it wouldn't reboot. This left me with a completely unstable OS. It took ages to boot up and most apps wouldn't load.
I tried to restore my NoDo backup from the Zune beta but it didn't work. I uninstalled Zune Beta and drivers and attempted the restore using the current Zune version and again the restore would not work.
Figured I would just reflash the rom instead so I followed the guide below.
http://forum.xda-developers.com/showthread.php?t=973420&highlight=how+to+rom
This also failed - I can get into download mode, and WP7 Downloader looks like it's proceeding correctly but it is my understanding that after the first reboot it should go into the "connect to computer" style mode with the picture of the phone and a computer connected with USB. My phone does not do this - instead it boots to the Samsung Omina screen and just sits there. It seems to quickly reboot every 10 mins or so.
I've attempted the flash a second time and got the same result. Any ideas?

just goto download mode and flash it with another firmware..

If you can't get into download mode, just go to your closest DIY shop, grab 3 100k resistors and make yourself a JIG.
Full instructions here : http://forum.xda-developers.com/showthread.php?t=1092824&highlight=JIG
You should be able to reboot in download mode, and then restore to whatever ROM you want

Just tried that - used a different one but got the same result.
When WP7 Downloader gets to "Plz wait while rebuilding" the phone has rebooted to the samsung omnia 7 screen and not the computer connection screen.

Weird.
If you got to download mode after using the JIG, flash should be flawless.
I'm clueless here, apart from trying again with a different firmware/JIG.

Just and FYI. I couldn't fix it myself so I send it in for repair. They needed to replace the motherboard.

Do not update 3.2 via Kies, still have problem

what the hell is Samsung doing? I did not update last time with broken firmware and I tried this time with kies.
Now the problem came again.. It only appears Downloading... Do not turn off target and in Kies , it says fail to convert into safe mode...
Now Tablet stayed at the screen with "Downloading ... Do not turn off target!!!" No any response!
-------------------------------------
BTW, I never rooted.
Update. Thank you for everyone in this post for response.
After google from internet, I found a solution.
1) first, after you had "Downloading ... Do not turn off target!!!" screen, Please do not panic ( I did when it happened and really said f*^@ word to Samsung..forgive me...).
2) Press power button + volume down, and hold until it turns off.
3) say "god bless me" or "Mom, please save me." and press whatever combination of buttons you can.
4) It suddenly reboot after that and please use OTA to update. not kies.
5) as far as I can tell, works fine now. However, connect to Kies with wifi does not work.

Were you on a custom rom prior or rooted? If so, did you reset your tab to factory before doing the OTA?
Get back in recovery and flash your back up. If it fails you will have to ODIN your rom in

No problems here using kies, I was only rooted though and I still have root

Do I have to be connected to a PC to get this update? Isn't wifi enough?

You can use wi-fi for OTA update. OP's issue is that even though the tablet went into Download mode, Kies still didn't think it is in download mode. The firmware update hasn't even started to push down to tablet yet.

Based on the earlier problems, you're better off using Kies. If it fails, like it did for OP, it's smart enough to know that and when you disconnect and reconnect the Tab it should automatically go in to emergency recovery mode. What happened to OP happens occasionally with Kies updates. A lot has to do with the PC it's running on and what else is running on that PC. Kies is far from perfect and I'm guessing OP's issue isn't with the new ROM it's with Kies.

I didn't get the update OTA, but just updated with Kies. Had to re-flash CWM and root, but everything works just fine.

Changing to another USB port solved the problem for me. The drivers for the download stage to the tablet could not been loaded for the port I was connected first.
BR
Sent from my GT-P7510 using Tapatalk

flyingstore said:
what the hell is Samsung doing? I did not update last time with broken firmware and I tried this time with kies.
Now the problem came again.. It only appears Downloading... Do not turn off target and in Kies , it says fail to convert into same mode...
Now Tablet stayed at the screen with "Downloading ... Do not turn off target!!!" No any response!
Click to expand...
Click to collapse
exactly the same problem. no solution for me yet...

I repeat this: if you think Samsung's firmware and firmware updates are buggy, Kies is even worse.

foxbat121 said:
I repeat this: if you think Samsung's firmware and firmware updates are buggy, Kies is even worse.
Click to expand...
Click to collapse
Quite true. Kies is terrible. My Galaxy 10.1 wifi won't connect to it at all -- it just sits there attempting to connect. No indication of what's wrong, no log files, nothing. I wasted over an hour last night trying to figure out what was wrong -- removed all "ghost" USB devices, installed Intel INF driver updates, de-installed all active USB hubs & devices, etc.
I even updated Kies to 2.1 ... nothing. Very frustrating.

still no luck with upgrading with kies. it connects to tab, downloads the update to the pc,
the tab goes into download mode in order to install the update, and then connection between kies and tab is lost....
i have the latest kies, i have the drivers, i tried another usb port, i have done a factory reset, but still nothing.

Firmware upgrade encountered an issue. Please select recovery mode in Kies & try agai

Firmware upgrade encountered an issue. Please select recovery mode in Kies & try agai
Hi. I got the problem where I cant use my tab, because it just shows this message: Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again.
It happened because I tried rooting my tab in Odin. At first it failed, I tried it a second time and it kind of lagged.. so being my stupid self I disconnected the tab and since then I have this problem.
I tried looking for some resolutions, but half of them either uses Odin:
1. which I really dont know how to use
2. which considers the tab being in download mode. My tab cant even do that.. when I hold the Power+home+volume down buttons, the screen goes black and then the same message comes back.
The second half of resolutions is with Kies. I didnt know about Kies earlier, so it doesnt have my tab details stored there.
I dont know if Kies has to have your tab stored to use the 'Firmware Upgrade and Initialisation' option, but I tried in anyway. When I write in my model, which is SM-T230NU, it shows that the model information I entered cannot be verified.
When I charged my tab a bit and connected to my computer, Kies isnt able to find it. It finds that something is connected, because it shows that it's connecting, but then it stops, then connects, and the same over and over.
Anyways, I have a Samsung galaxy Tab 4 7.0, model SM-T230NU, and I really want to try and repair it on my own before I give it to service.
Please dont hate on my stupidity, because I'm not really into technology..