HI anyone cotact number for esclation t UK - HD2 General

Hi there.
Is there some one lucky and has got special extensinon number to call escalation team UK HTC not a customers support!
need to push my case!:::
http://forum.xda-developers.com/showthread.php?t=844980&page=6
THX YOU

Related

[request] Activation Code

Hi,
Could someone please pm me with an activation code, I have had to re-install my Rom and now can't get a code out of MS : (.
Help very much appreciated.
It appears that the codes are re-useable so I wouldn't complain about an already used code : )
Thanks to anyone willing to help me out.
I really dont understand why people ask other members for activation codes.
Those who have codes have done the work for themselves.
Its not too hard to get a code yourself.
If you live in another country, install skype and call the TOLL FREE number and get your code.
I always up for helping someone out, but I see all these members asking others for codes just because they are lazy and dont want to spend 5 minutes on the phone to get a code.
changochulo said:
I really dont understand why people ask other members for activation codes.
Those who have codes have done the work for themselves.
Its not too hard to get a code yourself.
If you live in another country, install skype and call the TOLL FREE number and get your code.
I always up for helping someone out, but I see all these members asking others for codes just because they are lazy and dont want to spend 5 minutes on the phone to get a code.
Click to expand...
Click to collapse
Microsoft have stopped giving out codes, you now need an IMEI and contact HTC, hence why I am asking somebody to kindly share an activation code. But yes I do see your point.
Unfortunately at this point in time, if I want to use WP7 I need an activation code, I have no way of acquiring one myself, so I have to hope that one of the xda members will be kinder than yourself and share a code with me.
daz1uk said:
Microsoft have stopped giving out codes, you now need an IMEI and contact HTC, hence why I am asking somebody to kindly share an activation code. But yes I do see your point.
Unfortunately at this point in time, if I want to use WP7 I need an activation code, I have no way of acquiring one myself, so I have to hope that one of the xda members will be kinder than yourself and share a code with me.
Click to expand...
Click to collapse
This is the first time im hearing that MS is asking for an IMEI...
changochulo said:
This is the first time im hearing that MS is asking for an IMEI...
Click to expand...
Click to collapse
Microsoft aren't asking for an IMEI, they're forwarding UK users direct to HTC where you now need to confirm an IMEI for a WP7 phone, which obviously I can't provide. I'm not asking for anyone's right arm here mate, not even for anyone to contact Microsoft on my behalf. The codes are re-usable as stated in my first post.
I'm simply asking for someone that is fortunate to have a valid code to share it with me, if I could get one for myself I would, but I can't.
And anyone that is willing to share will have my utmost gratitude.
I have also tried gaining a code through Microsoft support chat with no joy. If some one in the US could gain a code for me I would be willing to make a donation?
The code is only usable for 3 times, then you have to get back on to MS for another one.
Thats why other people will not share there code, as if they have to re-boot, then they will have to use the code again etc etc.
I had this problem, and contacted MS and they supplied me with another code.
Oh you want to know how to get a new code. Well MS ask for your and/or your name/email/D.O.Birth/tel number etc etc. This is for there records. So when your code runs out, you tell them you had an accident with the phone (Dropped down the toilet what ever) and you had a new replacemnt via insurance. Because they already have your detals, they will issue you a new code. No problem. (I have already done it, and the girl i spoke to had a laugh with me.)
For you young guy's that are trying. When you call them, tell them your name, and then put your mum on the phone to the MS operator. She can say Johnie has this new phone i bought for him, but it is asking for some code.)
There see mum got the code.. And always ask them to email it to you. as when there's a problem. Email them back with that copy.
Job Done.
Russ
daz1uk said:
Microsoft have stopped giving out codes, you now need an IMEI and contact HTC, hence why I am asking somebody to kindly share an activation code. But yes I do see your point.
Unfortunately at this point in time, if I want to use WP7 I need an activation code, I have no way of acquiring one myself, so I have to hope that one of the xda members will be kinder than yourself and share a code with me.
Click to expand...
Click to collapse
4 hours ago from this post I got my Key. All I did was ask and she generated a key for me. It's interesting that they are asking for an IMEI. How many times have you called? If you try more than once someone may give it to you.
Hi,
Phoned Microsoft again this morning, was told again that I have to phone HTC with an IMEI number : (, as I've already stated I will happily donate if anybody is still able to get hold of one. It would appear that Microsoft UK have stopped giving out codes altogether.
Please help, I wouldn't ask if I could help myself.
pff if anyone could help he get a code? I'm willing to even pay you 5-10 EUR/USD.
Just so you know I tried everything but I can't get one..
Thankyou for you efforts HectIQ, I shall pay 10pounds GBP to the first person that can get me a working activation code.
key
please share some keys....i hear someone working on keygen?
is it right?
If you're in the UK, who do you phone or what site do you go to?
I've not yet found a reply thats says where you contact them, only ever "call ms to get one"
Thanks in advance.
Try this http://forum.xda-developers.com/showthread.php?p=10754531&posted=1#post10754531
It worked for me. Easy and simple
See i am having problems with my spoken word,so i contacted chat support and got the code in just 2 minutes...it is not that big of a deal...like talking to a GM on WoW....If anyone would have been worried to call the phone,he would have tried the chat...if he wanted the code so much that is.I got the code cuz i wanted to go daily driver on this as it fulfills all my needs.
My point being that if a person wants somehing that much...He could pretty much type the same amount of characters on the chat support window and obtain the code...
Peace out!
Thats my log:
Please wait for an agent to respond. You are currently '1' in the queue.
Please note that this chat service is available to guide you to the appropriate resources for your questions. Often this can include technical support options or a phone number to the appropriate Microsoft Team.
You are now chatting with 'Support'.
Me: Hi
Support: Welcome to Microsoft Customer Service Chat. How may I help you?
Me: I am having problems registering my HTC HD7 phone
Me: I just bought it
Support: May I ask for the brand and model of your phone?
Me: And it asks for a key
Me: HTC HD7
Support: Do you have it right now?
Me: yes
Me: it is in my hand
Support: Thank you for that information. May I ask for your phone number and complete name?
Me: +359877******
Me: <Name NAME NAME>
Support: Thank you. One moment please.
Here he tells me the code and waits me to enter it then wishes me a nice day and leaves...
russpattaya said:
The code is only usable for 3 times, then you have to get back on to MS for another one.
Click to expand...
Click to collapse
Rubbish. Just installed 4th time WP7 on my phone, and got activated with the same code.
maxld said:
Rubbish. Just installed 4th time WP7 on my phone, and got activated with the same code.
Click to expand...
Click to collapse
Do you need to type the key again or is it associated to windows live account?
I think I have no luck . All the times I tried , they tell me inform HTC. I tried by chat, email and phone . Now currently , my last chance is through my 4th attempt in live chat . They said need to research, will get back to me via my email in 24hrs. I'm not sure if they will give the codes .
I'm willing to donate a beer if someone is willing to help me get a code from ms. Will really appreciate it .
Sent from my HTC HD2 using XDA App
Dasf77 said:
Do you need to type the key again or is it associated to windows live account?
Click to expand...
Click to collapse
Yes, I had to enter key again, the same one which I have got from microsoft for the first time.
Any posts from users sharing activation codes will be deleted. Users will be infracted and thread will be closed.
Don't make this happen guys!
I read somewhere that if an activation code is used to register another handset (with a different IMEI) then the first registered handset will become de-activated. You can re-activate the same handset as many times as you like, but from what i read - if you give your code to someone else and they use it - your handset will then be dead.

[Comfirmed] Get your Activation Code without calling or chatting!

Hello everyone
and sorrry if there is already a thread like this on, then just delete it.
So for those people where the method with the chat doesnt work, here is your solution
Write an email to them. [email protected]
The email i wrote to them:
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Hello,
I bought a German HD7 Windows mobile 7 phone. The only thing that I am missing is an activation-code for the phone so I can use my live-account and Marketplace.
Could you please provide me with an acivationcode ??
REAL NAME
REAL EMAIL
Fake Phone Number like + two-seven seven-two xxx xxxx
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
They replied:
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Dear Valued Customer,
Thank you for contacting Microsoft Customer Service. My name is Labib and I would like to address your enquiry regarding on the Windows Phone 7 Activation.
As shown on the website support below;
We should able to provide you with a Windows Phone 7 Product Key for Activation.
You may use the Product Key below to key in for the Activation of your Windows Phone 7;
XXXX - XXXX - XXXX - XXXX
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Good Luck, it worked for me
Great i will test it!
We should speak english? The number is a fake but a US NUmber fake? How make it? cause in france we don't have the same number system...
G-ThGraf said:
Great i will test it!
We should speak english? The number is a fake but a US NUmber fake? How make it? cause in france we don't have the same number system...
Click to expand...
Click to collapse
- Yes speak English.
- The number is a fake african number i think, i am from austria and just typed for the number: +27 72 xxx xxxx (choose any numbers).
We have a different number system in austria too
_markus_android said:
- Yes speak English.
- The number is a fake african number i think, i am from austria and just typed for the number: +27 72 xxx xxxx (choose any numbers).
We have a different number system in austria too
Click to expand...
Click to collapse
Okey great, i send it to them ! Thanks buddy !
I sent an e-mail in, do you know how long it took before you got a reply?
It surely depends what time it is.
And i think we all live in different time zones
But for me it was about 10 hours..
Good lord, how much of a coward do you have to be to not want to phone or chat with someone!
Thanks for this tip, i'll give a try and using a number like +33 123 456 789 for French number waiting answer.
elyl said:
Good lord, how much of a coward do you have to be to not want to phone or chat with someone!
Click to expand...
Click to collapse
Good lord, do you even know about our problem? ...
If not, pls don't give useless posts in this thread, i would appreciate it!
Thanks
How long did it take for them to reply?
Do I need Live Hotmail account or my Gmail will be ok?
elyl said:
Good lord, how much of a coward do you have to be to not want to phone or chat with someone!
Click to expand...
Click to collapse
Real helpful buddy! Phone line is closed and Chat they are saying NO can do! Perhaps next time maybe you should just keep quiet!
Hi.
Great idea with the e-mail
But, 2 questions.
Why did you say you bought a german HD7?
Is it because the HD7 hasn't come out in austria yet?
When you typed in your new activation code, did you then use your own LIVE-id, or did you create a fake american one to get it to work?
Can you get marketplace, etc. to work?
/Peter, Denmark
can we use real phone number? could i have problems?
cuzzo94 said:
can we use real phone number? could i have problems?
Click to expand...
Click to collapse
I used a fake one, but i think you can use your real one.
They wont send people to you that kill you
It worked for me, thanks. it took them 3 days but I have activated my phone.
...damn
got:
"Dear Valued Customer,
You have reached Microsoft Customer Service, South East Asia. My name is Rizal and I would like to address your enquiry regarding Windows Phone 7. As I understand it, you would like to activate Windows Phone 7. If my understanding is not accurate, please let me know.
For this activation, you will need to call Microsoft support line in your country from the following link;
...."
well...will try again..
sb2003 said:
...damn
got:
"Dear Valued Customer,
You have reached Microsoft Customer Service, South East Asia. My name is Rizal and I would like to address your enquiry regarding Windows Phone 7. As I understand it, you would like to activate Windows Phone 7. If my understanding is not accurate, please let me know.
For this activation, you will need to call Microsoft support line in your country from the following link;
...."
well...will try again..
Click to expand...
Click to collapse
got the same reply from the same dude.. gonna try again as well
Worked for me also! Best Method atm!!!!!!!!
In order to work successfully you need to create a live (hotmail) email and type a nice American name (LOL!) a fake US and US postal code (try on Google)...
This will make the email an authentic US mail! So Microsoft will never find your location via your email.
Stop being punks about it! Just be real and give your real information. It worked for me. There shouldn't be no reason to give false information, except that you bought a previous HD7 from a user and it's asking for a activation code<~ only false information there.

[Q] Is there an activation code generator coming out soon?

Hi, I tried getting an activation code in any way but microsoft won't give me...does anybody know if there's a key generator or something coming out?
nadi15 said:
Hi, I tried getting an activation code in any way but microsoft won't give me...does anybody know if there's a key generator or something coming out?
Click to expand...
Click to collapse
No, that was a rumor started by somebody who has been banned multiple times because hes a scammer. (afaik).
What do M$ say to you when you ring them?
If they say to ask your carrier just say that you've been on phone to them multiple times and they keep sending you to M$, others have said that and got key.
First time they asked for an IMEI number. the second time, then they asked for a phone number and when I gave them mine, they told me to contact M$ in my country...
and these calls cost A LOT for me...
Just send them an email and they will give it to you
Thuggie said:
Just send them an email and they will give it to you
Click to expand...
Click to collapse
really? can you please tell me where did you sent it to and what kind of story did you tell them? if it's not too much
nadi15 said:
really? can you please tell me where did you sent it to and what kind of story did you tell them? if it's not too much
Click to expand...
Click to collapse
[email protected]
"Hi,
I need a WP7 activation key to get live services working on my HD7"
And then they asked for my name and phone number..that's it
chat, email, calls....none of them worked for me. tried about 20 times with different ppl, methods, emails, story, etc.
gave up and bought a samsung focus. =]
bnlf said:
chat, email, calls....none of them worked for me. tried about 20 times with different ppl, methods, emails, story, etc.
gave up and bought a samsung focus. =]
Click to expand...
Click to collapse
I could have helped you out in getting a key lol
m4a1a2 said:
I could have helped you out in getting a key lol
Click to expand...
Click to collapse
I'm going to try the email 1st if that doesn't work I may need your help.
scottzman said:
I'm going to try the email 1st if that doesn't work I may need your help.
Click to expand...
Click to collapse
Try e-mail to M$.You will be shock by them. has has has. see my signature.I got it through e-mail.
Good luck.
nadi15 said:
First time they asked for an IMEI number. the second time, then they asked for a phone number and when I gave them mine, they told me to contact M$ in my country...
and these calls cost A LOT for me...
Click to expand...
Click to collapse
If you can't call them in your own country call the US support through skype - it's free. A code generator would be warez, and therefor not allowed on xda. Microsoft made a release vaguely saying that they don't really care and will continue giving away free codes.
Tried e-mail 3 times with 3 different e-mails. they didn't gave me a code. I guess I'm out of luck or just stupid...
I sent another email now without making up lots of stories and now they want my phone number, device, and name. What should i answer?(I told them I have hd7)
Its Easy
Hi Guys,
I did my HD2 yesterday and have another one to do once i get another class 6 memory card. I telephoned the German MS support number and after explaining that i was english and couldnt reach the english support number (so could she speak english?) explained that both myself and my girlfriend have just bought HD7's, the damn things wouldnt work without a key for live services and that the sales assistant mentioned nothing of this.
I offered to give both telephone numbers and asked if the one key code would work for both, she replied that she didnt need any telephone details from me as it doesnt matter and that she would have to give me 2 codes as one wouldnt work for both units. she then asked me for my name (i told her my name was fred something or other) and she then asked for an email address (i gave a fresh one i made for the pourpose without my details) A couple of minutes later she had generated both keys and gave them to me over the telephone.
She was really nice and well mannered and the whole thing was a breeze.
Really guys believe me when i say M$ do not give a damn about what handset you have. Its not like they are losing anything by giving out the keys, if anything they are creating potential marketplace shoppers.
I have an HD7 also and upon comparison the only difference i can see is camera quality, the function and feel is identical.
Best of luck to all those still trying,
Creamy
you must be silly if you don't try the skype method and give up!!
- uses your wifi or 3g internet (so its practically free)
- calls are very clear (even clearer than a normal mobile call)
- masks your location (support guy only ask me if canada or us)
- no queue time
- call completed in less than 5 minutes
i called at CST 9am and only tried once
they did not ask for my phone number or imei, just full name and live id
writing down the 25 digit code can be a pain in the arse though if the support guy has a foreign accent (no racism intended), you will need to make sure you wrote it down correctly by repeating back to him, then thank him nicely and disconnect from Skype, enjoy your HD 7 phone
*HTC has a lot of free useful apps in the marketplace, I would suggest grabbing them asap after activation
i try chat chat service..they keep telling me contact HTC or sales office..i try few time even the proxy..finally..i get my code via the online email support @ microsoft website~~no nd phone number either ..wat i said is jus
"QUESTIONS OR COMMENTS
Message: Hi..can i request a new activation code for my HTC HD7?
thankz a lot.."
then the jus give me the code like tat~~waste a lot of time on the online chat~
nadi15 said:
I sent another email now without making up lots of stories and now they want my phone number, device, and name. What should i answer?(I told them I have hd7)
Click to expand...
Click to collapse
Thats pretty much standard. I didn't lie to them. I gave them my name, email address and telephone number.
so should I give her my real name and phone and country even thought its not a US or UK number??
EDIT:done that...I hope i didnt make a mistake by telling her that i'm not from the us and my real phone number...
I contacted ms and they quickly reply with this:
Dear Customer,
Thank you for contacting us. Kindly be advised that we will need you to send us the following information:
Name:
Phone Number:
Telephone Model:
Country:
I replyed with my details and im now waiting for a reply
for the ppl that have already received there activation key, how long did this process take?
Thuggie said:
[email protected]
"Hi,
I need a WP7 activation key to get live services working on my HD7"
And then they asked for my name and phone number..that's it
Click to expand...
Click to collapse
This was the reply i've got:
Dear Customer,
Thank you for contacting Microsoft regarding your issue.
Kindly be advised that you have reached Microsoft Customer Support for the Middle East. Kindly contact the Microsoft Support in your country by visiting the below link and select your country:

Activation via MS Chat for Czech DONT work - any other method ?

Hi,
is any method how to get activation code for Czech Republic.
After 2 chats MS representativs told me that I have to contact the seller of the device. or I can try the German hotline.
Do someone suggest me what I have to do ?
Is German hotline only sollution for me ?
Thanks.
I am upset...
I am from Czech too. Is there any other way?
Call MS Hotline +420841300300 for free, they don't ask what phone you have.
nebhet said:
I am from Czech too. Is there any other way?
Click to expand...
Click to collapse
ykcu7 said:
Call MS Hotline +420841300300 for free, they don't ask what phone you have.
Click to expand...
Click to collapse
And what do you think that I did. I called to this number and they told me that I have go where I bot the device
marek1 said:
Is German hotline only sollution for me ?
Click to expand...
Click to collapse
YES, German hotline worked for me. There is a number somewhere in this forum, just search for it.
P.S. here it is: Germany
+49 89 31760
tlerner said:
YES, German hotline worked for me. There is a number somewhere in this forum, just search for it.
P.S. here it is: Germany
+49 89 31760
Click to expand...
Click to collapse
Did you gave them your real Croatian number and real name ? Or you gave them fake Germany phone number and fake name ?
I am also from Czech republic. I got the activation code from the MS chat.
As I wrote somewhere else:
First two attempts were unsuccessful - they told me that they can see that I am from Czech rep., so I need to call to CZ Microsoft. I did call, but CZ MS told me that the cannot generate the code. I call there twice to two different operators.
So I changed tactic: I have used VPN and tried the MS chat again. It took about 5 attempts to be connected with the right person - the first four told me, that I need to call to help line. But the last one, just asked me for full name and phone number (I gave some from US).
Hodne stesti!
marek1 said:
Did you gave them your real Croatian number and real name ? Or you gave them fake Germany phone number and fake name ?
Click to expand...
Click to collapse
I gave them my real Croatian number. I plan to stay with WP7 (so I did not see the point in lying) and will soon switch to real HD7 anyway. The lady on the phone was exceptionaly nice, even waited on the line to make sure that thee code worked.
P.S. Of course, you must say you have a wp7 device, whichever one you choose (HD7, Samsung Omnia 7, etc). When she asked for the number I told her I was from Croatia, she said OK, and then I gave her my number.
I am one of those who will definitely not go back to Android, or wish to dual boot. Android is fine, but it is too customizable for me. I like this OS because it is FAST, easy to get to what I use the most (emails, sms, calls, people - in that order), easy to write on it, easy to use the calendar app for appointments, etc. Not to mention that WP7 hubs are beautiful to use and graphically far superior to anything else out there. MS is here to stay, you should see what updates are coming this year, whoa!!!
Which VPN , did you connect to some US network, how ?
Did you gave them the real phone number and real name or fake ?
Thanks.
OK, so I have activated my device. The only solution for Czech people is call to Germany customer helpdesk +49 / (0)89 / 3176-0. They need email address, mobile phone number and first name and sure name. The guys on the customer helpdesk are fine and it's strange but I got lot of fun with them.
I recommend this solution which is painless. Just to speak English or German.
I have my activation from Czech MS Hotline, so Germany isn't "only solution" for sure. I just told them that I need add my hotmail email account on WP7 phone and need activation code for this. Phone call time 60s and after about half hour I recieved my activation code by mail ... more painless for me
marek1 said:
OK, so I have activated my device. The only solution for Czech people is call to Germany customer helpdesk +49 / (0)89 / 3176-0. They need email address, mobile phone number and first name and sure name. The guys on the customer helpdesk are fine and it's strange but I got lot of fun with them.
I recommend this solution which is painless. Just to speak English or German.
Click to expand...
Click to collapse
ykcu7 said:
I have my activation from Czech MS Hotline, so Germany isn't "only solution" for sure. I just told them that I need add my hotmail email account on WP7 phone and need activation code for this. Phone call time 60s and after about half hour I recieved my activation code by mail ... more painless for me
Click to expand...
Click to collapse
This is strange. How I wrote Czech Microsoft support technicians told me that they don't do that and I have to contact seller of my device. It happen quite a lot time that Czech Microsoft support technician didn't help me and I have to contact US support. The knowledge of Czech Microsoft support technician are quite poor.
I don't like Czech Microsoft support.
I wrote some mails with czech ms helpdesk....
conversation you can read here:
http://smartmania.mobilmania.cz/forum/viewtopic.php?f=136&t=22899

[Q] WP7 Activation code help requested

here´s the thing.
I´ve tried emailing microsoft 5 times for an activation code and didnt get one.. they told me i need to call them. The thing is I can´t call them for some reason our phone doesnt connect with the helpdesk phone or sumthing.. Ive tried emailing to the contact support for South east asia, netherlands, usa and some more but no results. if someone has some tips for me to get a code or has a spare code for me, it would be very appreciated
How to solve:
Don't use chat, they won't give you a code in the Netherlands. If your phone doesn't work, use a different one.. Call 020 500 1500 and ask for the code. They will transfer you to someone who will activate your software.
They will ask for:
Name
E-mail (This will be linked to the activation code)
Number
Maybe the brand of your phone (remember you have a HD7 if they ask)
Worked, thanx
Sent from my HD2 using XDA App

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